Sapia.ai Reviews & Product Details

Sapia.ai is an AI hiring platform designed to help enterprises streamline their recruitment processes by enabling them to interview a larger pool of candidates more efficiently. This innovative solution focuses on high-volume hiring, enabling organisations to identify and engage individuals who align with their company culture and values, ultimately leading to faster, more effective hiring decisions. Targeted primarily at large enterprises, Sapia.ai caters to organisations that require a robust and scalable hiring solution. Its unique approach combines inclusive, conversational assessments with validated AI technology to facilitate a hiring process that is not only quicker but also fairer and more enjoyable for candidates. The platform is particularly beneficial for companies that prioritise diversity and inclusion in their hiring practices, as it eliminates traditional biases associated with CVs and video interviews. One of the standout features of Sapia.ai is its Chat Interview functionality, which automatically screens and scores applicants through a structured chat-based experience. This feature allows organisations to create tailored interviews based on specific job descriptions using the Job Analyser tool. Candidates respond to the same role-specific questions at their own pace, ensuring a consistent evaluation process. The proprietary AI scoring engine, SAIGE™, assesses candidate responses against scientifically validated competency models, providing hiring managers with a shortlist of the most suitable candidates along with explainable insights. Sapia.ai has been adopted by notable enterprises such as Qantas, Holland & Barrett, BT Group, and Costa Coffee, who have reported significant reductions in time-to-hire—up to 90%—as well as improved employee retention rates. The platform also emphasises measurable equity across various demographics, including gender, ethnicity, and disability. With a candidate experience rating of 9.05/10 from over 8 million interviews, Sapia.ai is recognised for its commitment to enhancing the recruitment journey for all applicants. The foundation of Sapia.ai is built on the FAIR™ (Fair AI for Recruitment) framework, which establishes a global standard for responsible AI in hiring. This framework ensures that the AI models used are unbiased, valid, and inclusive. The platform's Responsible AI program includes continuous bias testing and independent validation, along with ISO/IEC 42001 certification for AI management. Additionally, Sapia.ai is hosted securely on AWS Bedrock and powered by Anthropic’s Claude, ensuring data privacy and compliance with regional regulations such as GDPR. With over 8 million interviews conducted in more than 50 languages, Sapia.ai is a trusted partner for global enterprises looking to transform their hiring processes into meaningful conversations, helping them discover the potential in every candidate and find individuals who truly belong within their organisations.

Product Website

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Sapia

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Sapia.ai Community

Languages Supported

Danish, German, English, Finnish, French, Italian, Dutch, Spanish, Swedish

Overview by

Alex Grundy

Sapia.ai Integrations

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Verified by Sapia.ai

Sapia.ai Media

Interview every candidate through an inclusive, untimed chat that’s structured, scalable, and loved by candidates.

Sapia.ai Demo - JAS (Job Analysis Studio)

Define what brilliant looks like: instantly turn job descriptions into competency-based chat interviews.

Give every candidate something back with personalised personality insights and coaching tips from their interview.

Empower hiring managers with clear, explainable data on each candidate’s strengths, fit, and potential.

Schedule face-to-face interviews automatically, saving recruiters hours with AI-powered interview scheduling.

Track fairness, diversity, and hiring outcomes in real time with analytics that make equity measurable.

Sapia.ai Platform Overview: Interview everyone, ghost no one and hire the people who belong with your brand.

Sapia.ai + Starbucks: Elevating the strategic value of recruiters with ethical AI

Sapia.ai + Joe & the Juice: Scaling exceptional candidate experiences

Sapia.ai + Holland & Barrett: Reducing turnover by 89%

Talent Insights: Explainable insights for hiring teams to make objective, data-driven decisions

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Verified User in Consumer Services

Enterprise (> 1000 emp.)

1/8/2026

"Needs Better Support for Dyslexia and Accurate AI Detection"

1/5

What do you like best about Sapia.ai?

I feel like it's taking away our jobs, which is something I really don't like about Sapia. Review collected by and hosted on G2.com.

What do you dislike about Sapia.ai?

sapia doesn't take into consideration dyslexia, and marks candidates down for this, even if their answers are detailed. also, it doesn't take into consideration people who have different abilities and need to view the screen a different way. also, sapia will say an answer is ai when it is clearly not ai, for example a detailed answer rather than a vague answer is obviously not ai. Review collected by and hosted on G2.com.

What problems is Sapia.ai solving and how is that benefiting you?

Sapia does not seem to consider the needs of candidates with dyslexia, and it penalises them even when their responses are thorough. Additionally, the platform does not accommodate individuals who require alternative ways to view the screen due to different abilities. Another issue is that Sapia sometimes labels an answer as AI-generated when it is clearly not; for instance, a detailed response is often mistaken for AI, even though it is obviously not the case. Review collected by and hosted on G2.com.

Brad A.

12/8/2025

"Revolutionized Our Recruitment with Unmatched Efficiency"

5/5

What do you like best about Sapia.ai?

I like how accurate Sapia.ai is with determining suitability. It's quite tangible, as we can easily see that the higher the score, the better quality the candidate is. This has helped our team hire better and faster, which is crucial given the competitiveness for talent in our sector. The initial setup was very easy, and the Sapia.ai team were all fantastic to deal with. We went live with a new ATS at the same time, and the implementation and integration with Smart Recruiters was seamless. Review collected by and hosted on G2.com.

What do you dislike about Sapia.ai?

I find the reporting integration with our ATS lacking. Quickly and detailed reporting is a shortfall. Also, establishing how many hires were made throughout the year, along with their score, rating, and recommendation, remains a manual process. I wish more Sapia.ai data would feed back into the ATS, which would significantly reduce the need for manual reporting. Review collected by and hosted on G2.com.

chris w.

12/4/2025

"Insightful Recruitment Tool with Room for AI Improvement"

4/5

What do you like best about Sapia.ai?

I find Sapia.ai incredibly helpful in the recruitment process, especially in identifying risks and providing valuable insights into candidates. The scoring system and the questions Sapia asks are outstanding, offering detailed insights into candidates' language skills and accountability. I appreciate the personal snapshot feature, which gives the recruitment team a clear idea of whether a candidate is suitable for a role. Additionally, the initial setup of Sapia.ai was really easy, which made the onboarding process smooth for our team. Review collected by and hosted on G2.com.

What do you dislike about Sapia.ai?

Sometimes the scoring from Sapia.ai does not align with the actual candidate qualities, which has been observed in several cases. There is also an issue with AI detection; candidates just out of higher education have their scores flagged as AI detected because the system misinterprets their learned writing style. Review collected by and hosted on G2.com.

Response from Chloe Buswell of Sapia.ai

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Thank you so much for this. It's wonderful to hear how much value you're getting from the risk identification, the scoring, and the personal snapshot feature. That's exactly what we want to see: giving recruitment teams the insights they need to make confident decisions quickly.

The points you've raised about scoring alignment and AI detection for recent graduates are really helpful. We know that candidates fresh out of education can have a more formal writing style, and that shouldn't work against them. Your feedback helps our People Science team understand where we can refine detection and make sure we're not unfairly flagging genuine responses.

If you come across specific examples where scoring doesn't feel right for a candidate, please do share them with your Customer Success contact. Real examples are gold for us when it comes to improving model accuracy for your campaigns.

Cameron K.

Senior Manager Talent Acquisition

11/12/2025

"Efficient Hiring with Data-Driven Insights"

4.5/5

What do you like best about Sapia.ai?

I appreciate the un-biased decision making that Sapia.ai offers, as it stands out distinctly and is crucial to our recruitment process. The JAS tool enhances our hiring efficiency by assessing candidates not just on their CVs but on their competencies relevant to the roles they apply for. This comprehensive assessment approach helps us make better-informed decisions. Additionally, I love the way Sapia.ai alleviates the pressure of managing high volumes of CVs, effectively streamlining our recruitment process. Although we have not yet implemented an Applicant Tracking System, Sapia.ai has already taken off some strain from manual tracking, offering a much-needed improvement to our existing workflow. Review collected by and hosted on G2.com.

What do you dislike about Sapia.ai?

I feel Sapia.ai could greatly improve by implementing an ATS (Applicant Tracking System) solution. Currently, we do not have an ATS in place, and this means tracking everything manually using spreadsheets. Although Sapia.ai has alleviated some of the workload by helping us handle a high volume of CVs, the addition of an ATS would make it a comprehensive solution for us. This would streamline our recruitment process significantly, allowing us to have a more integrated and automated system, as opposed to the manual processes we are currently reliant on. Review collected by and hosted on G2.com.

Response from Chloe Buswell of Sapia.ai

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Thanks so much for taking the time to share this feedback. It's really helpful to hear exactly how JAS is working for you, especially around competency-based assessment and handling high volumes. That's the problem we built it to solve, so it's great to know it's delivering.

We hear you on the spreadsheet juggle. We're always listening to how people are actually using the platform day-to-day, and that kind of feedback helps us think about where we evolve next.

Thanks again for the thoughtful review. Hearing what's working and what would make life easier for you is exactly what helps us build something actually useful.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

12/4/2025

Guest users or non-business users of the software, not included in G2 scores.

"Flexible Assessment Process Empowers Candidates"

4.5/5

What do you like best about Sapia.ai?

The candidate is able to take their time with this, as it is not time sensitive. They can work on it at their own pace, starting, saving, and returning to complete it whenever it suits them. Review collected by and hosted on G2.com.

What do you dislike about Sapia.ai?

Even when a candidate provides a detailed response, the system may still mark them as having failed. It also seems to focus heavily on customer service skills, even though this is not a requirement for every campaign. Additionally, the AI sometimes flags candidates for using AI, even when they have not actually done so. Review collected by and hosted on G2.com.

Response from Chloe Buswell of Sapia.ai

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Thank you for this. It's great to hear the flexible, untimed format is working well for your candidates and helping reduce no-shows for your team.

The points you've raised about scoring are really valuable feedback. If candidates are writing detailed responses but not scoring well, or if the model feels too heavily weighted towards customer service for your particular campaign, that's worth looking into. Our People Science team can review how the model is calibrated for your roles to make sure it's measuring what actually matters for the positions you're hiring for.

On the AI detection flags, I understand how frustrating false positives can be. The detection is there to help surface potential concerns, but it shouldn't be creating extra work or unfairly penalising genuine candidates. I'd encourage you to raise any specific examples with your Customer Success contact so we can investigate and improve accuracy.

Thanks again for taking the time to share this. Honest feedback like yours helps us get better.

Klaudia K.

12/3/2025

"Valuable Insights but Sensitive to Spelling Errors"

3.5/5

What do you like best about Sapia.ai?

I find Sapia.ai incredibly valuable for recruiting assessments, particularly because it provides in-depth behavioral insights derived from candidates' responses. This feature is pivotal as it allows for a more comprehensive understanding of the candidates without the influence of bias, making the assessment process fairer and more insightful. I appreciate how the insights from Sapia.ai offer an objective outlook, which is essential for making informed hiring decisions. Review collected by and hosted on G2.com.

What do you dislike about Sapia.ai?

I find logging in to Sapia.ai challenging, and the scores don't always accurately reflect the candidates' responses. It can be marked down a lot due to spelling mistakes, which is frustrating. Review collected by and hosted on G2.com.

Response from Chloe Buswell of Sapia.ai

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Thank you for such a thoughtful review. It's really great to hear that the behavioural insights are adding value and helping you make fairer, more informed hiring decisions. That objective, bias-free view of candidates is exactly what we set out to deliver, so it's wonderful to know it's making a difference in your process.

On the login challenges, that's frustrating and shouldn't be getting in the way of your day. If you're still experiencing issues, please do reach out to your Customer Success contact so we can get it sorted for you. Your feedback about spelling affecting scores is helpful too. We want the assessment to surface capability, personality and role fit, not penalise candidates for minor errors that don't reflect their ability to do the job. If you're seeing specific examples where spelling mistakes have had an outsized impact on a score, we'd love to take a look. Real examples help our People Science team understand where we can improve.

Thanks again for taking the time to share your experience. Feedback like this helps us keep building something that genuinely works for recruiters and candidates alike.

Verified User in Retail

Enterprise (> 1000 emp.)

12/5/2025

"Exceptional Insights and Faster Hiring Process"

4.5/5

What do you like best about Sapia.ai?

The user experience is highly rated from candidates, our hiring managers love the insights received to make informed hiring decisions and the improvement of our time-to-hire has been excellent. Review collected by and hosted on G2.com.

What do you dislike about Sapia.ai?

We cannot breakdown the data by Region or individual location to enable a deep dive into problem areas flagged through D&I bias. Review collected by and hosted on G2.com.

Response from Chloe Buswell of Sapia.ai

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Thank you so much for taking the time to share this review. It's brilliant to hear that candidates, hiring managers, and your time-to-hire have all seen the benefit.

Your feedback on regional and location-level D&I breakdowns is really valuable. We know that being able to pinpoint where bias might be creeping in is critical for making meaningful change, not just seeing the headline numbers. I've passed this directly to our product team as it's exactly the kind of insight that helps us build what our customers actually need.

And we love that you're using it as a blind recruitment tool.That's exactly the level playing field we're trying to create!

Thanks again for the partnership and the honest feedback. It genuinely helps us get better.

Declan M.

12/5/2025

"Streamlined Recruitment with Sapia.ai"

4.5/5

What do you like best about Sapia.ai?

I like the ease of using Sapia.ai and the information it provides. The initial setup was great. Review collected by and hosted on G2.com.

What do you dislike about Sapia.ai?

When things don't work like video interviews or chat interviews, we as recruiters need an easier way to resolve for candidates. I wish it would just allow us to quickly resend a video interview or chat interview. Review collected by and hosted on G2.com.

Response from Chloe Buswell of Sapia.ai

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Thank you for sharing this. It's great to hear the platform is helping you move faster and find stronger candidates.

Your point about resending interviews is really helpful feedback. When something goes wrong for a candidate, you need to fix it quickly without jumping through hoops. That friction slows you down and creates a poor experience for everyone. I've flagged this directly with our product team because it's exactly the kind of practical improvement that makes a real difference day to day.

Really appreciate you taking the time to share your experience. It helps us build a better product for recruiters like you.

Tommy K.

Senior Recruiter

Enterprise (> 1000 emp.)

12/4/2025

"Insightful Talent Analytics That Elevate Hiring Decisions"

5/5

What do you like best about Sapia.ai?

The talent insights it provides which help support in making the right hiring decisions Review collected by and hosted on G2.com.

What do you dislike about Sapia.ai?

Nothing really, its all pretty straight forward Review collected by and hosted on G2.com.

Response from Chloe Buswell of Sapia.ai

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Thank you for this. It's brilliant to hear the talent insights are helping you make confident hiring decisions, and that the scoring is giving your team a consistent way to evaluate candidates.

We really appreciate you taking the time to share your experience.

Verified User in Staffing and Recruiting

Enterprise (> 1000 emp.)

12/4/2025

"Efficient Candidate Screening, But Grading Needs Refinement"

3.5/5

What do you like best about Sapia.ai?

Time saver

Easy to use for both the candidate and recruiter Review collected by and hosted on G2.com.

What do you dislike about Sapia.ai?

I feel the grading can be a little wrong at times, i have had candidates who have passed but were marked as no sue to something simple like grammar or slang words Review collected by and hosted on G2.com.

Response from Chloe Buswell of Sapia.ai

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Thank you for this. It's great to hear the platform is saving you time and working well for both your team and your candidates.

Your point about grammar and slang affecting scores is really useful feedback. The assessment should be measuring capability and fit, not penalising candidates for how they express themselves. If you see specific examples where this feels off, please share them with your Customer Success contact so we can take a look.

Appreciate you sharing your experience.