
The Mobile app is good, I like the spend feature to upload reimbursements works well for employees, but on the back end to pay them out it takes a few too many days to process. Customer service is ok, it's hard to get answer. Review collected by and hosted on G2.com.
When you put in a ticket and it takes 3-5 sometimes longer to get an answer. There is no accountability at Rippling, no one takes the responsibility and they pass it off to engineering which takes a long time to respond. Our Customer Service for payroll takes a lot of time, we've needed things fixed several times and are given an answer that is generic and doesn't help the situation. Review collected by and hosted on G2.com.
Hi Sarah! Thanks for taking the time to review Rippling! We're so glad you're enjoying Rippling AI and Rippling Finance features, but we're sorry to hear about your experience with our support. Your account team has confirmed they have reached out to you directly to ensure your support requests are addressed and expedited. We appreciate you taking the time to leave Rippling a review.


