I would say two main problems are solved:
- indexed, tagged, constantly improving content organization; and
- significant improvement in efficiencies, organization, status tracking, deadline management.
We are a heavy B2B, B2G sales organization. A solid 80%+ of our big sales come from RFP; we do tons of smaller sales that never go to RFP. As such RFPs are a huge part of our business model.
Prior to RFP360, each RFP response was really a new project every time -- despite our prospects asking multiple variations of similar questions across the industry. That added frustration, inefficiency, and inconsistency into the response process. Being able to author content, tag that content with our own internal keywords was CRITICAL. I can, in one screen, load the knowledge base, search our internal products or processes and find previous content. Additionally, it tracks changes showing both a "-X/+Y" to explain the count of words removed and new content added to the previous version. Then our proposals staff can choose to update our knowledge base with the new version or realize that we modified it for this specific RFP proposal.
Additionally, having one centralized place to see your assignments, deadlines, review responses by others....all critical. As I said, prior to RFP360, each response was practically a new process from the beginning. We have saved literally hundreds of hours in our first year not rewriting versions of content we've created before but didn't have a great way of finding, storing, modifying and searching. This was easily a justified expense with a high ROI. Review collected by and hosted on G2.com.