I like that Ivalua connects everything while keeping privacy guaranteed. I can create invoices easily, connect with suppliers, store contracts, place contract orders, and communicate about procurement. It’s relatively easy to use and user friendly, and I can customize it for our business needs by hiding fields and adding ones our users need. I also like being able to follow where approvals are in a workflow and delegate approvals to other users. Users can check on orders and contract approvals themselves, which makes them more independent and means fewer emails asking for updates. I like that we’re open to user ideas and that the platform helps create a sense of community between our support team and Bell employees. It’s a functioning, performant system, even though customization has limits. Review collected by and hosted on G2.com.

I come across bugs sometimes, which I flag, solve if I can, or escalate. I also run into system limitations and features that aren’t available yet, so sometimes I have to be patient. For interactive guides, I wanted to make them visible to multiple profiles or authorization types, but I can only select one at a time. I heard the initial setup was a bit rocky, though it went well. Review collected by and hosted on G2.com.

Ivalua streamlines purchasing for our buyers by letting them access multiple supplier catalogs in one place, create a single order that includes multiple suppliers, and handle payments without extra work outside the platform. It has helped our organization better guide purchasing decisions and take advantage of volume pricing. I’m excited to introduce IVA and see the efficiencies it will bring to our buyers. Review collected by and hosted on G2.com.

One thing that could be better with Ivalua is having more options to customize it through configuration changes that don’t require coding or additional expense. Review collected by and hosted on G2.com.

I like how Ivalua is easily customizable and reliable. It allows me to modify it according to our specific requirements, which greatly enhances the end-user experience. The feature center and add-on plug-and-play capabilities are valuable, making the platform adaptable to different needs. Additionally, the initial setup process was great, and its integration with other tools like Archer and process entity is seamless. Review collected by and hosted on G2.com.

Sometimes R&D releases features that break the custom platform features, or there's no communication before those changes, which affects the process significantly. Review collected by and hosted on G2.com.

It's a complete, ergonomic, and easily customizable suite Review collected by and hosted on G2.com.

There are some gaps in the data model for managing catalog products in depth Review collected by and hosted on G2.com.

I like Ivalua's ability to customize and enhance the system based on our business needs, which is really beneficial for us. The enhancements implemented as part of upgrades have been very helpful for our processes, allowing our end users to spend less time on admin work and more time with their residents. Review collected by and hosted on G2.com.

I think there's some limitations on the supplier side. Specifically, I'm finding challenges with onboarding, particularly around the W9 and certain requirements that we just can't get past. Additionally, the initial setup was very challenging due to issues with our implementation partner, WNS, although we have been more successful with enhancements since switching partners. Review collected by and hosted on G2.com.

I like the intuitivity of the system and the fact that admins have a lot of possibilities to improve the system according to the organization needs. For quality processes, we were able to add closure statuses at process closure, which made the solution feasible for automotive use. We were able to upload data from SAP into tables to populate performance scorecards and automate risk and performance scorecard generation. Review collected by and hosted on G2.com.

There were huge issues with functional guidance from implementation partners. We struggled understanding how to translate our processes in the best standard solutions in Ivalua and our implementation partner did not guide us well and proposed solutions that were not standard at all. At that point, as project team we were not able to understand that at that point since we did not know the system much. Functional knowledge on procurement processes and how to translate it with the best standard solution. Not so easy, but could have been harder. As said, there were a lot of meetings with the implementation partner just to make them understand what we needed. Review collected by and hosted on G2.com.

Easy to use daily, with a rather intuitive interface, although the specific business context can sometimes complicate certain processes. The support is responsive. Review collected by and hosted on G2.com.

The new IVA Studio feature remains somewhat obscure regarding consumption according to use cases, which complicates implementation. Review collected by and hosted on G2.com.

I find the AI features in Ivalua particularly beneficial, as they are constantly evolving with the growing market and demands. It helps by automatically emailing my vendors to start the setup process, which is extremely helpful. Additionally, it's great for compliance and audit needs because it keeps everything organized in one place. Review collected by and hosted on G2.com.

I find Ivalua not very user-friendly. The system isn't intuitive, which makes it hard to navigate. There are a lot of steps, and the order to complete them doesn't always make sense. Plus, there are too many clicks and saves in between, which makes the process tedious. The initial setup wasn't very easy either. Review collected by and hosted on G2.com.

I find Ivalua's flexibility quite beneficial, as it enables faster, better decisions and seamless automation. This makes the system efficient to use for Supplier Data Core tasks and S2P solutions. I like that it streamlines our processes effectively, from project preparation through to configuration, execution, testing, and going live. The way it integrates with ERP and other systems, along with its data migration capabilities, is impressive. Review collected by and hosted on G2.com.

I'm not totally satisfied with the Agentic AI feature in Ivalua. It seems like it could use some improvement, maybe in its functionalities or features within the S2P and S2C processes. Review collected by and hosted on G2.com.

UI / UX

Integrations with partners

Customization Review collected by and hosted on G2.com.

We have sometimes, some problem of performance Review collected by and hosted on G2.com.