[ New Relic Reviews ](https://www.g2.com/products/new-relic/reviews) [ New Relic Reviews ](https://www.g2.com/products/new-relic/reviews) # New Relic Features ##### ## Experience (3) Real-Time Monitoring Provides users with real-time information on how individuals are using accessibility accomodation tools to interact with the site or application. Session Replay Tracks application and infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste. Behavioral Analysis Allow administrators to gain valuable insights related to end-user behavior. Show More ##### ## Management (6) Content Management Monitors web-content ensuring all assets and resources are displayed as intended, alerting administrators as issues arise. Alerts Alert over email, text, phone call, or more to multiple parties. Budget Analysis Provides information related to unnecessary spending and unused resources relating to their digital offerings. System Integration Integrates with a variety of IT systems. Alerting Automatically alerts necessary parties via email, text, or call when issues are identified. Reporting Generate sreports and dashboards highlighting trends and key metrics around issues and issue resolution. Show More ##### ## Performance (6) Uptime Monitoring Generates alerts for whenever a website or application goes down, experiences an error, makes a major change, or other events. Performance Monitoring Provides tools to track and measure application or website performance. Issue Tracking Track problems and manage resolutions related to end-user experience issues. Resource Monitoring Tracks infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste. Real User Monitoring (RUM) Captures and analyzes each transaction by users of a website or application in real time. Second by Second Metrics Provides high-frequency metrics data. Show More ##### ## Monitoring (18) Usage Monitoring Tracks infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste. Database Monitoring Monitors performance and statistics related to memory, caches and connections. API Monitoring Detects anomalies in functionality, user accessibility, traffic flows, and tampering. Real-Time Monitoring - Cloud Infrastructure Monitoring Constantly monitors system to detect anomalies in real time. Security and Compliance Monitoring Enables monitoring of security and compliance standards across cloud infrastructure. Constant Monitoring Monitors systems constantly in real-time. Timely Alerts Alerts users of incidents and issues as soon as they arise. TIcket Accuracy Generates accurate incident reports. AI Monitoring Utillizes AI to monitor and report on incidents in real-time. Performance Baselines Performance Analysis Performance Monitoring AI/ML Assistance Multi-System Monitoring Resource utilization Optimizes resource allocation. Real-time monitoring Consistently monitors processes for applications and IT infrastructure to detect anomalies in real-time. Performance baseline Sets up standard performance baseline to compare live container activities. API monitoring Traces connections between different containerized environments and detects anomalies in functionality, user accessibility, traffic flows, and tampering. Show More ##### ## Administration (4) Activity Monitoring Actively monitor status of work stations either on-premise or remote. Multi-Cloud Management Allows users to track and control cloud spend across cloud services and providers. Automation Efficiently scales resource usage to optimize spend whith increased or decreased resource usage requirements. Auto-Scaling & Resource Optimization Automatically scales resources based on demand and optimizes for performance and cost. Show More ##### ## Analysis (13) Reporting Creates reports outlining resource, underutilization, cost trends, and/or functional overlap. Dashboards and Visualizations Presents information and analytics in a digestible, intuitive, and visually appealing way. Spend Forecasting and Optimization Ability to project spend based on contracts, usage trends, and predicted growth. Track Trends Allows user to track log trends. Detect Anomalies Identify and predict anomalies in real-time with outlier detection and uncover root-causes Metric and Event Data Analyze both metric and event data on the same platform regardless of source or structure Search Search your logs for troubleshooting and open-ended exploration of your data Alerts Create alerts based on search patterns, thresholds for specific log metrics, or other conditions Live Tail See your data, in real time, streaming into the system from multiple data sources Search Allows users to search logs for troubleshooting and open-ended exploration of data. Reporting Creates reports outlining resource, underutilization, cost trends, and/or functional overlap. Visualization Presents information and analytics in a digestible, intuitive, and visually appealing way. Track trends Allows users to track log trends. Show More ##### ## Management Tools (3) Ticket Assignment Assigns tickets to relevant team members. Standardization Cultivates a standardized workflow for enhanced organization. Lifecycle Visualization Grants transparent overviews for the lifecycle of each incident. Show More ##### ## Functionality (7) Artificial Intelligence Utilizes artificial intelligence to analyze big data. Machine Learning Utilizes machine learning to analyze big data. Systems Monitoring Monitors logs and activities from a wide range of IT systems. Synthetic Monitoring Monitors and test apps to address issues before they affect end users. Dynamic Transaction Mapping Provides dynamic end-to-end maps of every single transaction. Load Balancing Automatically adjusts resources base on application usage. Cloud Observability Monitors cloud microservices, containers, kubernetes, and other cloud native software. Show More ##### ## Issue Resolution (6) Root Cause Identification Directly identifies, or increases identification speed for, root causes for IT system issues. Proactive Identification Proactively identifies trends on IT systems that could lead to failures or errors. Resolution Guidance Provides paths, suggestions, or other general assistance towards issue resolution. Root cause identification Directly identifies, or increases identification speed for, root causes for container issues. Resolution guidance Provides paths, suggestions, or other general assistance towards issue resolution. Proactive identification Proactively identifies trends on container systems that could lead to failures or errors. Show More ##### ## Visibility (3) Dashboards and Visualizations Presents information and analytics in a digestible, intuitive, and visually appealing way. Alerts and Notifications Clearly notifies users with relevant information and anomalies in a timely manner. Reporting Creates reports outlining log activity and relevant metrics. Show More ##### ## Monitoring and Management (9) Automation Automatically allocates resources to address log anomalies. Performance Baseline Sets a standard performance baseline by which to compare log activity. Real-Time Monitoring Constantly monitors logs to detect anomalies in real time. Multi-Server Management Allows users to track and control resource spend and loads across multiple servers. Automation Automatically allocates resources to optimize loads across servers. Performance Baseline Sets a standard performance baseline by which to compare live server activity. Real-Time Monitoring Constantly monitors server to detect anomalies in real time. Immediate Alert Notification Ability of the monitoring software to immediately alert the user in case of any issue. Proactive Server Monitoring Software Deploys remedial actions proactively. If this measure fails, then the user is alerted. Show More ##### ## Visibility (3) Dashboards and Visualizations Presents information and analytics in a digestible, intuitive, and visually appealing way. Alerts and Notifications Clearly notifies team members with relevant information and anomalies in a timely manner. Reporting Creates reports outlining load distribution, performance and other relevant metrics. Show More ##### ## Data Preparation (4) Data Sources Automatically collect logs from all your services, applications, and platforms Indexing Automate the indexing of machine data that's critical to your operations Automated Tagging See log data in context with automated tagging and correlation Data Blending Mix and match data from apps, hosts, containers, services, networks, and more Show More ##### ## Visualization (2) Dashboards Visualize log data on dashboards Data Discovery Drill down and explore data to discover new insights Show More ##### ## Response (3) Dashboards and Visualization Incident Alerting Root Cause Analysis (RCA) Show More ##### ## Cloud environment support (2) Server Monitoring For Cloud Deployments Supports public, hybrid and private cloud environments. Software Scaling Software can scale as the enterprises adds more servers to their portfolio virtually. Show More ##### ## Alerts management (3) Multi-mode alerts Alerts over email, text, phone call, or more to multiple parties. Opimization alerts Provides information related to unnecessary spending and unused resources. Incident alerts Gives alerts when incidents arise. Show More ##### ## Automation (2) Resolution automation Diagnoses and resolves incidents without the need for human interaction. Automation Efficiently scales resource usage to optimize spend whith increased or decreased resource usage requirements. Show More ##### ## Generative AI (5) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. Show More ##### ## Telemetry Collection & Ingestion - Observability (2) Multi-Telemetry Ingestion Ingests and processes multiple telemetry types, such as logs, metrics, and traces. OpenTelemetry Support Supports ingestion and standardization of observability data via OpenTelemetry protocol. Show More ##### ## Visualization & Dashboards - Observability (3) Service Dependency Mapping Displays relationships between services to visualize system dependencies. Unified Dashboard Provides a consolidated view of system-wide telemetry in a single dashboard. Trace Visualization Allows users to explore and visualize distributed traces and span relationships. Show More ##### ## Correlation & Root Cause Analysis - Observability (3) Cross-Telemetry Correlation Correlates logs, metrics, and traces to surface performance patterns and root causes. Root Cause Detection Identifies likely causes of issues using system insights and correlation logic. Intelligent Alerting Automatically alerts users to anomalies or critical events using contextual data. Show More ##### ## Scalability & Ecosystem Integration - Observability (2) Kubernetes Monitoring Provides observability into containerized workloads and Kubernetes clusters. Hybrid/Multi-Cloud Support Enables observability across public cloud, private cloud, and on-prem environments. Show More ##### ## AI Features - Observability (3) Predictive Insights Forecasts future system issues based on historical performance trends. AI-Generated Incident Summaries Summarizes incident root causes and potential fixes using generative AI. AI Anomaly Detection Uses machine learning to detect unusual behavior across telemetry data. Show More ##### ## Agentic AI - Application Performance Monitoring (APM) (5) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Incident Management (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Log Analysis (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - IT Alerting (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Cloud Infrastructure Monitoring (6) Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - AIOps Platforms (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Log Monitoring (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Server Monitoring (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Digital Experience Monitoring (DEM) (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## AI Automation - Cloud Infrastructure Monitoring (2) AI-Powered Anomaly Detection Utilizes machine learning to automatically detect and alert on unusual patterns in infrastructure metrics. AI-Driven Insight Recommendations Provides AI-generated insights and actionable recommendations to optimize resource performance and cost. Show More ##### ## Agentic AI - Observability Software (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## AI Detection & Signal Quality - AI SRE Tools (4) Cross-Telemetry Correlation Correlates logs, metrics, traces, and alerts to isolate high-signal issues faster. Change-Aware Detection Links incidents to recent deployments, commits, configuration changes, or feature flag updates. Adaptive Anomaly Detection Detects abnormal behavior using dynamic baselines, auto-adaptive thresholds, or learned patterns. Alert Correlation & Noise Reduction Correlates related alerts and suppress duplicates to reduce alert fatigue and focus attention. Show More ##### ## Reliability Objectives & Service Operations - AI SRE Tools (4) Intelligent On-Call Workflows Routes incidents to the right responders and enrich on-call actions with service and incident context. Error Budget Tracking Tracks remaining error budget and burn rate against reliability targets. SLI & SLO Management Defines service level indicators and objectives for services, user journeys, or business-critical operations. Service Health Modeling & Reporting Model service dependencies and surface health, impact, and reliability status for stakeholders. Show More ##### ## Investigation & Root Cause Analysis - AI SRE Tools (4) Guided Incident Investigation Assembles timelines, evidence, and summaries that guide responders through triage and diagnosis. Live Debugging in Production Captures code-level diagnostics in running systems without redeploying or restarting services. AI Root Cause Analysis Identifies likely causes across services and dependencies using topology, causality, or learned relationships. Runtime-Verified Root Cause Analysis Validates suspected causes with live runtime evidence instead of static inference alone. Show More ##### ## Automation & Platform Controls - AI SRE Tools (4) Automated Runbook & Workflow Execution Executes runbooks and multi-step workflows automatically in response to alerts or incidents. Human-in-the-Loop Remediation Inserts approvals or decision gates before high-impact remediation steps are executed. Integration, APIs & Secure Access Controls Embed reliability workflows into existing tools through integrations and APIs while enforcing secure access across hybrid or legacy environments. AI-Assisted Code Fix Generation Generates remediation guidance or code changes from incident context and observed telemetry. 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