8am MyCase Reviews & Product Details

MyCase has been a great switch for my practice. The Leads Pipeline has transformed how I organize potential clients.

The MyCase Desktop is a great feature - Previously I would store documents in OneDrive (which I hated) and Dropbox, but the Desktop is included - and syncs with both my desktop and laptop (and there's a phone app too). It's a bit buggy, which is why I took off 1/2 a star.

The Smart Time Finder is also a game-changer. a few times a week (or ideally, daily), it finds for those "missing' time entries. Review collected by and hosted on G2.com.

There's no way to do a few things that my old PM did: 1) attach documents (like orders setting hearings etc.) to events, 2) you can't bulk change the rate of time entries in a case, and 3) the pop-up task reminders can be a little annoying Review collected by and hosted on G2.com.

Ease of use in general. It is very helpful being able to have everything needed in cases all in one places. The different tabs make it very easy to navigate the software. Review collected by and hosted on G2.com.

One compliant I have had over the years is that I would like a feature that allows leads to be created from previous contacts. When previous client's call about new cases and new lead is made, it creates an issue with being able to covert the new case due to duplicative contact information. And it also wouldn't make sense to create a new case from the previous client's contact information because if they don't retain or we don't take the case then it messes with our stats for conversion and closing of cases. Review collected by and hosted on G2.com.

8am MyCase has been extremely helpful for keeping track of all of our cases and case-related communication in one place. We use the Proof integration for service of process, which makes it simple and convenient to transmit documents directly to our process servers while maintaining an open line of communication through the messaging feature.

We also love being able to send retainer agreements, court filings, and other documents to our clients for electronic signatures directly through MyCase. Our clients find it much easier to use than DocuSign, which we previously used.

Another feature we really appreciate is the ability to text our clients directly through MyCase. It makes communication quick and convenient while keeping everything organized and helping ensure our clients stay on the same page with us throughout their case.

Overall, MyCase has made managing our cases, documents, and client communication much more streamlined and efficient. It has become an invaluable tool for our office. Review collected by and hosted on G2.com.

There is nothing we dislike about mycase. Review collected by and hosted on G2.com.

If it worked as it is supposed to, the integration would be great, but it does not. The lawpay and the VXT integrations are glitchy at best. Review collected by and hosted on G2.com.

The support is horrible, they are trying to force a text only policy by having absurd waiting times. I am currently on hold right now, and it's been 36 minutes. They have also outsourced their support to folks who it is very difficult to understand, and who do not understand the system theirselves, I guess that's another way of forcing text if you wait a long time and the rep doesn't speak english an cannot resolve the issue. Also, they are very sneaky with the pricing. It started at $300 a month, now I am paying $514 and it's been 18 months. Review collected by and hosted on G2.com.

How easy it is to use. It makes it easy for our firm and clients to stay connected and manage/share case information and documentation. I also appreciate the billing / payment aspect of the program. Review collected by and hosted on G2.com.

I wish you could share file folders instead of just individual documents. If I could share a whole folder that would save time. Review collected by and hosted on G2.com.

I find 8am MyCase easy to use, and my clients find it easy to use too. I send legal agreements to clients through 8am MyCase, and then we can both sign it online. The invoicing system works well, and I can keep track of retainers. I like the main page, where I can see my overall time and look at different months and weeks to see changes in my billable hours. It’s very user-friendly. The initial setup was pretty easy. Review collected by and hosted on G2.com.

I found it confusing to sync 8am MyCase with Microsoft Outlook, and I’d like a better tutorial to help it work more seamlessly. I’d also like an easier way to store documents in a client’s file. The hardest part of setup was making sure client retainers were put into my pending cases. Review collected by and hosted on G2.com.

I use 8am MyCase for almost all aspects of my legal practice, and we’re completely paperless thanks to it. I use it for time and calendar management, sharing information with my team and clients, and client reminders. I like its flexibility and how easy it is to train others to use. I value the document templates, notes, and phone system, and being able to access my whole firm from anywhere in the world. The initial setup was very, very easy, and now with the AI—heaven. I’ve loved it ever since I started using it. Review collected by and hosted on G2.com.

I wish 8am MyCase had an option to add bulk notes. When a client has multiple active files, I can bulk time entries, but I have to go into each case and copy and paste the notes for every call. It’s a hassle and a waste of time. Review collected by and hosted on G2.com.

I like that everything is in one place with 8am MyCase, allowing me to access my files, tasks, leads, and financials from a single dashboard. I've enjoyed their AI implementation, which makes it helpful to ask for case summaries in a secure environment, ask questions about files, or find information efficiently. The AI makes some tasks quicker and easier, especially when locating specific information. The transition from our old system was seamless with helpful support from 8am MyCase, and it's cloud-based, so I can access everything remotely. The system's stability and customizability are significant improvements from our previous software. Review collected by and hosted on G2.com.

I think some of the reports could be more customizable with more fields able to be pulled into them, but overall, 8am MyCase has very good reports and generally gives me everything I need. Review collected by and hosted on G2.com.

8am MyCase is incredibly useful and saves us hours each week by automating certain things like invoice reminders and by simplifying our intake process with fillable forms. We use 8am MyCase for everything - it integrates with our calendar and email, and the price point is fantastic. Review collected by and hosted on G2.com.

The only feature I dislike about 8am MyCase is the feature that ties to LawPay with the Pay Later options, we do not always receive notifications from those payments. Review collected by and hosted on G2.com.

I find 8am MyCase very intuitive and easy to navigate, making it simple to find the information I need. I also like that it can be shared across the network with everyone in my firm, which is really handy. Additionally, the ability to run time reports on cases helps us predict turnaround times and ensure that nothing is delayed. Review collected by and hosted on G2.com.

There's certain report features I wish were a little bit easier to use. I wish there were a little bit more customization, particularly when it comes to the dashboard feature. Review collected by and hosted on G2.com.