UPDATE: MyCase added Amex payments, automatic payment plans, electronic document signing, and a few other bells and whistles. MyCase still does not integrate with MSOffice 365, and they still have not corrected the break with Quickbooks online sync. I can see the work they are doing to improve the product and bring it into the next decade. They need to be mindful of not breaking things on the way (like Quickbooks sync), and of the things that brig real value to end users (such as being able to sync documents, calendars and email with MSO365). Basically, anything that makes us duplicate efforts costs us money and time.
They broke payments! When they set up their own merchant services system, they forced us off of a third-party integration and we lost the ability to process American Express cards (at least half of our card payments). They also broke their integration with Quickbooks, resulting in extra time spent fixing their bad data for each and every transaction. When we reported the bug, MyCase support told us that they would be "implementing it as a new feature" at an undetermined future date. The long-promised integration with MS Office 365 has never materialized. We are still duplicating effort in a lot of ways that other LPM software vendors have eliminated. Review collected by and hosted on G2.com.