8am MyCase Reviews & Product Details

I use 8am MyCase in my practice primarily for family law and criminal defense, and it helps keep client information and documents together effectively. It really makes my life easier by virtually eliminating the need for clients to visit the office for signatures, as they can e-sign documents. I find the intake forms invaluable for collecting specific client information, and I really like that they're open to feedback and responsive to suggestions. E-signature and intake forms are especially important for us. The initial setup was super easy, which was great. Review collected by and hosted on G2.com.

Not a lot. And the few things that have been problematic, I've sent messages to support or made feature suggestions on the new forum, and those seem to get addressed. Review collected by and hosted on G2.com.

It helps me organize my contacts and calendar. I also use it for all of my billing and trust accounting. We have started using other features recently and I want to integrate more into our practice. I have been very happy with My Case. Review collected by and hosted on G2.com.

My main complaint is when I put an event on my calendar using my app, my paralegal cannot see it on her end. I have to go into My Case on a laptop and assign a color to the event before it shows up on my paralegal's calendar. It is just annoying. I also wish you could do more financially on the app. Review collected by and hosted on G2.com.

The client interaction and the client portal are among the best things we have ever had to help with communication with the clients. The clients enjoy being able to log in and view their documents and information, including their court date and anything related to their case. Review collected by and hosted on G2.com.

The downfall of MyCase is not able to delete several events from the calendar at once. The look of the case details when printing is not the best, but it does work. Review collected by and hosted on G2.com.

User friendly. Great support. Has all of the important features we need. Integrates with many different programs which makes the experience even richer. The client end of the platform is definitely a plus. Review collected by and hosted on G2.com.

There are a lot of features we don't use that can't be turned off or require workarounds. There are little things that seem obvious that could make the experience better but the only recourse we have is making a suggestion. Review collected by and hosted on G2.com.

I love how easy it is to bill clients and send deposit requests. Sharing documents with clients is easy and fast to do. It's easy to track and bill time as well. The messaging portal is great for clients to get a hold of us, and we love having the option to text clients so we don't have to give out personal cell phone numbers. Review collected by and hosted on G2.com.

The billing is not always easy to understand. We have a lot of clients that reach out with questions because they don't understand the bill. The deposit request character limit sucks because I need to write out a longer message sometimes but can't. It also requires me to send the deposit request every time I edit it instead of just letting me save it. I don't always want to send a reminder to a client if I need to edit the request. Review collected by and hosted on G2.com.

MyCase is, for the most part, user-friendly and has a good amount of features. Clients seem to like the Review collected by and hosted on G2.com.

Certain aspects need changed/updated like being able to move file folders (dragging and dropping) and other small details. Since it become 8am it seems like there have been some changes that are not ideal, hence my lower rating. For example, any new users do not have the ability to save documents automatically anymore, which is very frustrating and would be a nice feature to bring back. The note taking is really difficult as well. When you go to refund a client after closing out a case in the trust, once you refund them the amount, it shows the requested funds as overdue. In firm documents, you cannot upload multiple files into one folder at one time (this is not the case for case documents). There is no date on the timer function so if you don't save the timer that day, you don't necessarily know the date. When someone makes a comment on an invoice, you do not get a notification. So if someone writes something important you wouldn't know unless you randomly opened it. Also, email integration isn't great-saving documents easily and expanding out email integration compatabilities to Zoho or other emails would be very helpful and provide a higher rating. Review collected by and hosted on G2.com.

It is very user friendly, and forgiving! Review collected by and hosted on G2.com.

I don't like the way that the documents are set up. Case documents are what I am talking about. I just feel like there would be a better way to organize, be able to create specific file folders Review collected by and hosted on G2.com.

MyCase has helped me capture more of my billable time than any other case management software I have used before. The home screen gives me a clear overview of my day, making it easy to stay organized, and the reminders for tasks and events are very effective. Review collected by and hosted on G2.com.

What I like least about MyCase is that, from the home screen, you can't click on an event in the calendar widget to open and edit it. Review collected by and hosted on G2.com.

I have been a user since I opened my own practice 5 years ago. They are constantly updating features. E-signature and integration with my answering service are my most used features, as well as the new deadline calculator Review collected by and hosted on G2.com.

Conflict check system would be helpful, and I haven't explored much of the document editing feature and just prefer to edit my files in Word. Review collected by and hosted on G2.com.

I have been using MyCase for about 5 years now. It has really helped me to get a handle on receiveables. Clients like the payment feature. It is easy and simple to use. I get paid on time and my accounts receivables have improved tremendously. Review collected by and hosted on G2.com.

There are many add ons that are available. But, I do not use many of those add ons. I think that these add ons are being built into the subscription fee that i pay every year and it is driving up the cost of the yearly fee. This practice of raising the fee every year could eventually make MyCase unaffordable for me. I am a solo practicioner. Review collected by and hosted on G2.com.