Mindbody Reviews & Product Details

Mindbody keeps all of our scheduling, client management, sales, and reporting in one organized system. It is very easy for our staff to use, even during busy periods, and the interface makes daily operations smooth and efficient. Their customer support is excellent and any time we needed assistance they guided us through screen sharing and resolved issues quickly. We use the software every day and rely on most of the features available in the Business app, except for the marketing tools. Overall, it has streamlined how we run our studio. The implementation process is not difficult, but setting up the main features and becoming comfortable with the system typically takes one to two weeks. Review collected by and hosted on G2.com.

Some features in Mindbody seem outdated and often require too many steps to accomplish basic tasks. Certain settings are not very intuitive, which can make onboarding new staff slower than it should be. I also find it limiting that Mindbody only allows a single liability waiver per client at their first visit; it would be much more helpful if multiple waivers could be assigned for different services, especially for studios offering a variety of options. Additionally, the forms and waivers could be improved to be more dynamic and user-friendly, rather than depending mainly on uploaded documents. Integrations with external platforms could also be more seamless, particularly when using APIs or automation tools. Review collected by and hosted on G2.com.

I like Mindbody's automations because I don't have to think about what to send each client to keep them engaged with my business. The campaigns help me target the right client with the right offer. I also appreciate the exposure to ClassPass, which has given me more reach. Recently, I started using the AI messenger, and I find it useful. Additionally, I use Mindbody widgets with my website, which has been a seamless integration. Review collected by and hosted on G2.com.

I don't like that Mindbody isn't clear about Contracts and Autopay/Contracts being two different things. I had issues with my memberships not working properly, and support wasn't very helpful with resolving it. It's frustrating that autopay/contracts are not explained well for different contexts, like using memberships for specific services instead of just gym memberships. Also, I wish there were add-ons available on the app for my business. Review collected by and hosted on G2.com.

Overall it is a good all inclusive retail scheduling / selling / payment system. Review collected by and hosted on G2.com.

After the last major update, mindbody is VERY slow after you click on a few screens. It's not compatible with all browsers anymore especially Safari. It works best on Chrome. It doesn't work with firefox. The account details screen, which we need to access constantly is especially slow. After about 3-4 page changes the computer fan kicks into high and MBO kicks into s l o w. The browser must be restarted to continue or the browser just locks up. Tech support has suggested Chrome in private mode. This has helped but not eliminated the problem. If you need to sell retail products you are lucky to add one to the buy screen before the products tab quits loading...OVERALL, MBO is very clunky and click happy. It takes way to long to check clients out. We get frustrated. They get frustrated. The last time I spoke with tech support they said I needed to buy new computers. Things worked just fine before the update. I cannot afford to replace all 3 computers at the front desk. Review collected by and hosted on G2.com.

Mindbody has helped clients schedule classes, make payments, and purchase retail easily. If it's easy to sign up it's easy to take classes. Review collected by and hosted on G2.com.

While Mindbody is easy to use for clients, there is a learning curve for the owners to use it to its fullest potential. The level of support is great though, either in the written support page or swift call to support if needed. They are friendly and patient especially for the low tech small business owner trying to catch up with technology. Review collected by and hosted on G2.com.

I appreciate the cool new feature in Mindbody that notifies teachers via email when they are scheduled as substitutes. This functionality seems like a step in the right direction toward improving communication within our studio. Additionally, I would be keen on utilizing features that allow for the requirement of payment information for some booking options, which could be beneficial for maintaining better business practices. Although I have some frustrations, this aspect of email notification for subs is one of the few features that stands out positively. Review collected by and hosted on G2.com.

{"I find Mindbody not intuitive or easy to use, which affects its overall usability for my yoga studio.","I dislike the difficulty in emailing an entire class roster with one click. The current process of tagging and reporting is cumbersome.","Mindbody lacks key features offered by competitors, such as seamless ways for teachers to request substitutes, email rosters, schedule rooms, and apply promo codes through the app.","I experience frequent errors with Mindbody, and there have been issues with our payment processing system that led to double charging students.","The class booking feature is not impressive, and it's challenging for students to book on behalf of others, especially if they have existing Mindbody accounts.","Waiver management is problematic, as newly reset waivers do not populate in the app for existing students unless accessed through a browser."} Review collected by and hosted on G2.com.

I love that everything I need to run my business is integrated under one company with Mindbody. This comprehensive approach means I don't have to juggle multiple platforms, simplifying my business management significantly. The branded app is a particularly valuable feature, drastically enhancing my client experience. I appreciate having real human tech support available every day of the week, which is incredibly reassuring. Whenever I encounter an issue, their support team is always ready to provide assistance, which makes a huge difference in daily operations. Once everything is set up, it's convenient to have all my business tools in one spot, making management seamless and efficient. Review collected by and hosted on G2.com.

I initially found the onboarding experience very overwhelming, partly due to a misunderstanding of the onboarding specialist's role, which could have been communicated better. Although I overcame this issue eventually, the software remains quite complex for those without much tech experience in marketing or various software tools. Additionally, Mindbody does not integrate well with Shopify, a widely used platform for hosting websites, and this lack of integration presents a challenge and an area for improvement. Furthermore, I have encountered a few bugs in different parts of the software, which, although annoying, are somewhat understandable given MBs complexity. Review collected by and hosted on G2.com.

I like the reports available in Mindbody as they make keeping an eye on the business easy and facilitate easier mapping of projections. Tracking income month to month and having the ability to compare to the previous year is incredibly useful for identifying areas where we can improve and recognizing our progress. This capability provides valuable insights into our gym's financial performance and aids in strategic planning. Review collected by and hosted on G2.com.

I find it inconvenient that there's no option to notify members of a class cancellation. Currently, the system seems to only notify the instructor, but not the members. I'd appreciate a feature that allows sending emails or text messages with custom notes to those who have booked the class. Additionally, I struggle with setting up some of the pricing options, as it can be rather complicated. Review collected by and hosted on G2.com.

I find Mindbody incredibly easy to navigate, which enhances my workflow efficiency. The ability to process and review schedules with just a click using a mouse or phone makes scheduling and reviewing assessments and cancellations very convenient. The platform's compatibility across multiple devices, including phones, tablets, and PCs, allows me to manage scheduling tasks anytime, anywhere without needing to type, simplifying the process significantly. Additionally, the initial setup of Mindbody was very straightforward, and the platform is intuitive and user-friendly, contributing to a positive experience from the start. Review collected by and hosted on G2.com.

There are a couple of issues with Mindbody that can be problematic. Sometimes, when I attempt to book an appointment, it results in an error. Additionally, there are times when clients do not receive notifications confirming that their session has been successfully booked. These issues can cause confusion and miscommunication with clients. Review collected by and hosted on G2.com.

I have been using Mindbody Online since 2008, and it has consistently been the backbone of my business. Over the years I have tried most of the competitors on the market, but nothing compares to the constant innovation Mindbody provides. The platform makes scheduling, payments, and client management effortless, and my clients love the ability to book directly through the app. Automated reminders have reduced no shows, while staff scheduling, reporting, and marketing integrations save me time and help drive growth.

What really stands out is their white label option, which makes onboarding seamless for clients, and the level of support they provide. It is not limited to the first 30 to 90 days, but continues for as long as you use the platform. The regular updates and feature improvements keep me ahead of the curve and show that Mindbody is committed to evolving with the industry. Review collected by and hosted on G2.com.

The only challenge I have experienced is the initial learning curve. Because the system is so comprehensive, it can take some time to get fully comfortable with all the features. Once you are familiar, the power and flexibility of the platform far outweigh the early adjustment period. Review collected by and hosted on G2.com.

I love how Mindbody efficiently handles our class bookings and point of sale operations at our studio, which has been reliably enhancing our workflow for over eleven years. Its straightforward setup process ensured that we could integrate it without any hassle. I appreciate that through the Mindbody app, we can connect with clients who we might not have reached otherwise, significantly enhancing our client interaction. Further, Mindbody allows us to effectively track all of our bookings, sales, and revenue, which is essential for our business management. Integrating the marketing suite recently was a great addition, allowing us better direct access to clients using auto-text features, expanding our marketing capabilities. Importantly, the customer support stands out, with the ability to contact a live person quickly if I encounter issues, ensuring I am never left without help, and overall, the support team is helpful and the wait times are reasonable. Furthermore, the ability to pair Mindbody effortlessly with other software like Constant Contact emphasizes its versatile integration capabilities. Review collected by and hosted on G2.com.

I dislike that recent changes have restricted my ability to update clients' emails and phone numbers. Previously, I could assist clients easily by updating their information and helping them change passwords. Now, the process has become more challenging, causing difficulties both for my clients and myself. Review collected by and hosted on G2.com.