---
title: Mindbody Reviews
meta_title: 'Mindbody Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 524 reviews by the users' company size, role or industry
  to find out how Mindbody works for a business like yours.
aggregate_rating:
  rating_value: 3.7
  review_count: 524
  scale: '5'
date_modified: '2026-07-24'
parent_category:
  name: Fitness
  url: https://www.g2.com/categories/fitness
---

# Mindbody Reviews
**Vendor:** Playlist  
**Category:** [Gym Management Software](https://www.g2.com/categories/gym-management)  
**Average Rating:** 3.7/5.0  
**Total Reviews:** 524
## About Mindbody
Get an all-in-one business management platform built for fitness, wellness, and beauty businesses. Everything you need to run and grow your business lives in one place. Just a smarter, simpler way to manage your business every day. Grow your clients: The Mindbody app connects you to 3M+ active users who are searching, booking, and buying right now. New clients can discover your business, book a class, and pay. More visibility means more bookings and more revenue. Build a Branded app: Clients can download a branded app from the app stores to book & manage their memberships in a custom booking environment. This add-on service gives you the benefits of a custom app without the hassles or cost of custom development. Fill your schedule: Managing classes and appointments is simple with Mindbody's scheduling tools, even on the go with the Mindbody Business app. Set up your calendar once and sync everywhere—your website, the Mindbody app, and every touchpoint. Use modern payments: Integrated payment processing is built for your growth. Reduce costs, automate recurring revenue, and run your business more efficiently. Stay connected with SmartDesk: Answering questions and increasing bookings, SmartDesk embraces an automation-first customer experience—all while your team is busy working with clients IRL. Make data-driven decisions: With our business reporting, you get metrics and analytics, giving you the power to make real-time adjustments. More than 40,000 fitness and wellness businesses trust us to handle the day-to-day—so they can focus on what they do best.



## Mindbody Pros & Cons
**What users like:**

- Users enjoy the **ease of use** of Mindbody, particularly for scheduling and automations that enhance client engagement. (54 reviews)
- Users value the **helpful and responsive customer support** of Mindbody, enhancing their overall experience and business efficiency. (37 reviews)
- Users appreciate the **organized system** of Mindbody, enhancing scheduling, client management, and overall operational efficiency. (28 reviews)
- Users find Mindbody to be **extremely user-friendly** , simplifying tasks and enhancing their overall experience effortlessly. (22 reviews)
- Users appreciate the **personable and helpful customer service** of Mindbody, ensuring quick resolution of requests. (21 reviews)
- Scheduling (19 reviews)
- Helpful (18 reviews)
- Users appreciate the **easy navigation of client profiles** , allowing for efficient management and organization of client information. (16 reviews)
- Reporting (16 reviews)
- Setup Ease (16 reviews)

**What users dislike:**

- Users find **poor usability** in Mindbody, facing complexity and challenges with integration, invoicing, and overall experience. (26 reviews)
- Users express frustration over **missing features** , such as lack of responsiveness and difficulty with invoicing and membership management. (24 reviews)
- Users find Mindbody to be **expensive** , especially with significant pricing jumps between services and product offerings. (20 reviews)
- Users experience **feature issues** with Mindbody, including unresponsive AI and cumbersome processes for invoicing and checkout. (20 reviews)
- Users report persistent **app issues** with Mindbody, including crashes, bugs, and poor integration complicating their experience. (16 reviews)
- Users express disappointment in the **lack of features** , noting inefficiency and slow performance that hampers usability. (15 reviews)
- Limited Features (15 reviews)
- Users often face **frequent software bugs** in Mindbody, complicating bookings and customer service, with limited tech support. (14 reviews)
- Payment Issues (13 reviews)
- Users report frequent **technical issues** with Mindbody, citing bugs, downtime, and unreliability that hinder their experience. (13 reviews)

## Mindbody Reviews
  ### 1. Unfriendly user interface and features that you don't use but pay for them

**Rating:** 1.5/5.0 stars

**Reviewed by:** Joe T. | Owner martial art school, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 13, 2023

**What do you like best about Mindbody?**

A lot of features and flexibility if you business is big enough. Marketing and reporting tools are good.

**What do you dislike about Mindbody?**

It's too much for small/medium gym. You pay the same price but use only
10% percent of the features. Very complex menu, user interface. Manuals are also not easy to understand.

**What problems is Mindbody solving and how is that benefiting you?**

Managing client, payments, schedule, good report system. It also has a lot of customization you can do, but not easy to find them. Everything can be easily downloaded.

  ### 2. So robust it's confusing

**Rating:** 0.0/5.0 stars

**Reviewed by:** Lisa C. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 15, 2023

**What do you like best about Mindbody?**

I appreciated how many features Mindbody had for various types of fitness and wellness businesses, but it was too much to navigate and incredibly hard to keep my data organized and clean.

**What do you dislike about Mindbody?**

It was very challenging to use, organize, and not user-friendly from a client perspective.

**What problems is Mindbody solving and how is that benefiting you?**

I made the switch from Mindbody to another software provider after 6 months of using it.

  ### 3. Software clunky, shadiest sales team I've encountered, terrible support

**Rating:** 0.0/5.0 stars

**Reviewed by:** Eric H. | Owner

**Reviewed Date:** August 01, 2022

**What do you like best about Mindbody?**

Consumer experience mostly good (unless they are already a member of other locations, in which case it does not)

**What do you dislike about Mindbody?**

Sales process - overly aggressive, promise features that are not included, are unresponsive post-sale

Implementation - tier 2 team is good if you can get to them. Otherwise, no helpful support

Ongoing support - I probably call in 4x per week for help and spend 60-90 mins each time.  Super poor support team

Basic functionality - today, 8/1, they didn't charge members for 8/1 renewals.  Just waited on hold for over an hour to get somebody, now I've been put on hold when I asked for 'a report that shows my memberships that renew on 8/1'.  

Sales & marketing feature - don't waste your time or money - it is honestly worthless. Use free Hubspot - it's 10x better and, again, free

**What problems is Mindbody solving and how is that benefiting you?**

They don't offer anything that others can't do, for much less money and stress

  ### 4. Peace of Mind.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Leah S. | Company Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 18, 2022

**What do you like best about Mindbody?**

“We choose Mindbody as a partner because Mindbody gives me peace of mind when strategizing for my business needs today and future growth”.

**What do you dislike about Mindbody?**

Everything is working well. If there is something that I dislike, it's as easy as reporting to my SAM and getting it straighened out.

**What problems is Mindbody solving and how is that benefiting you?**

All of my backend needs.

  ### 5. Great for a Gym, Not necessarily for a MedSpa

**Rating:** 3.5/5.0 stars

**Reviewed by:** Ryian C. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 09, 2022

**What do you like best about Mindbody?**

MIndbody was built with the end-user in mind making it very simple to schedule appointments, pay for service, and stay in touch with your business.

**What do you dislike about Mindbody?**

Their target market is gyms, even though it works "fairly" well for other industries - like MedSpas.  The problem is when you're not a gym, you don't benefit from ALL the features you're pitched during the demo.  You sorta learn that after the fact.

**What problems is Mindbody solving and how is that benefiting you?**

Scheduling Management, Payments, Notifications;  All-inclusive CRM.

  ### 6. Mindbody

**Rating:** 1.5/5.0 stars

**Reviewed by:** Lauren G. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 20, 2022

**What do you like best about Mindbody?**

Reporting and analytics. They are unmatched

**What do you dislike about Mindbody?**

The amount of nuance and an outdated dashboard

**What problems is Mindbody solving and how is that benefiting you?**

Client navigation for online booking for my consulting clients

  ### 7. Good product but worst customer service ever face.

**Rating:** 2.5/5.0 stars

**Reviewed by:** Nishit C. | software developer, Enterprise (> 1000 emp.)

**Reviewed Date:** August 04, 2022

**What do you like best about Mindbody?**

Provide CRM solutions for class management, user management, and payments. With subscription/recurring product solutions. Video-on-demand and live stream solutions.

**What do you dislike about Mindbody?**

Extremely frustrated with the customer service they provide. No one person has all the answers about how things work. Plus pricing structure is completely focused on mind-body gains and not in favor of clients.

**What problems is Mindbody solving and how is that benefiting you?**

Useful only for business owners who don't want to develop custom solutions. Being CMS solution, it provide good solutions and well documentation about different product and services.

  ### 8. Software crashed 5+ times in first 3 days

**Rating:** 0.0/5.0 stars

**Reviewed by:** Wayne Y. | Investor, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 06, 2022

**What do you like best about Mindbody?**

They have a good pitch and sales people that know how to over promise and under deliver. That's the best I could find

**What do you dislike about Mindbody?**

Misleading, over promises, software crashing, paid for one week and couldn't upload my data

**Recommendations to others considering Mindbody:**

Run.

**What problems is Mindbody solving and how is that benefiting you?**

Solving my free time and throwing it down the drain

  ### 9. MINDBODY is a good software for gyms and yoga studios in my opinion.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 06, 2022

**What do you like best about Mindbody?**

The upsides is they offer pretty good support and additional marketing programs. It makes it easier when doing monthly newletters, promotions. It compares well agains Vagaro.

**What do you dislike about Mindbody?**

I found it over complicates tracking sales for hair salons and isn't specific enough also it's a little more complicated. I think it could be more streamlines and simpler.

**What problems is Mindbody solving and how is that benefiting you?**

It's good for selling memberships and packages. Also it fares well for the customer to self book. Does not help with productivity.

  ### 10. Not My Favorite Software

**Rating:** 0.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 18, 2022

**What do you like best about Mindbody?**

We started using it, because we needed a new membership software at our club.  It was cheaper then our current system, or so we thought, until all the added fees started piling up.

**What do you dislike about Mindbody?**

I want this to be constructive, so hopefully, it will help other people looking at club management software.  In all honesty, it was just an overly high-powered machine, that was a little too much for our smaller club.  We didn't need all that horsepower, for just a few things.  It was not all that easy to maneuver through either.  I thought that the initial training would help us learn more about the system, but we were left to do a lot of trial and error to figure things out.  Unfortunately, when there is a situation or an issue you can't figure out, trying to get in touch with someone in support is no easy task.  They always refer you to the help articles, which you can do on your own.  Obviously, I wasn't able to find what I was looking for in the thousands of articles, which is why I was reaching out for additional support.  Maybe this software might be better for a bigger club, but it wasn't our cup of tea.

**Recommendations to others considering Mindbody:**

Really take a look at other software systems our there.  Just because one software may be good for one club doesn't mean that it is good for all.  Smaller clubs may not need such a high powered software.  If you do need something like this, make sure to dedicate a person at your club to really learn the ins and outs of the system.

**What problems is Mindbody solving and how is that benefiting you?**

At this time Mindbody is no longer solving any problems for us and not providing any benefits.  In all honesty, I felt like it created more problems then helped.

  ### 11. The support people are fine but over all the business is only concerned about their turnover.

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 14, 2020

**What do you like best about Mindbody?**

What I don't like overrides what I do like.

**What do you dislike about Mindbody?**

They over sell and underdeliver. Rope you in to the highest level of service and leave you hanging. Paying 230.00 a month and they downgrade their CS availability during covid but offer nothing to the clients.  Why pay for 24 hour service when it's no longer available. It's been hard on eveyone.  My business is now closing for many reasons. I can no longer afford MB for one and they wanted to charge me 300.00 to pull the reports. Shocking.
I was sent an email on how to do something and two weeks later we still can’t not get it to work. Rubbish...support team say it’s out of their scope.

**Recommendations to others considering Mindbody:**

Run like your hairs on fire. Unless you have a small team of tech minded people to help you set it up and integrate it don’t do it. Cost the earth and hasn’t paid any dividends.

**What problems is Mindbody solving and how is that benefiting you?**

The problems I have had override the benefits.

  ### 12. Mindbody Review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Michelle P. | Event coordinator , Small-Business (50 or fewer emp.)

**Reviewed Date:** December 23, 2021

**What do you like best about Mindbody?**

It's easy and user friendly! Plus, there are so many different things you can use mindbody for. Clocking in, checking class schedule, attendance, adding members, making notes, making transactions, and more.

**What do you dislike about Mindbody?**

This is very minor, but I find that mindbody signs me out pretty quickly before I'm finished working, so I need to sign back in several times throughout my workday. Not the end of the world, just mildly annoying.

**What problems is Mindbody solving and how is that benefiting you?**

Keeping track of class sizes! Mindbody is connected to our app for our studio members, so they're able to sign up for classes on their own and their names will appear in mindbody automatically. Same goes for if they cancel. It makes it really easy for staff to stay organized.

  ### 13. Worst customer service I've ever experienced.

**Rating:** 0.0/5.0 stars

**Reviewed by:** Alex W. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 23, 2021

**What do you like best about Mindbody?**

The marketing and sales are fantastic. Not in terms of you using those features, but in terms of them marketing and selling to you. You're promised gold, you're given vapor.

**What do you dislike about Mindbody?**

Oh boy, here we go. 

First, a quick introduction. I’m Alex. I’ve been in the fitness industry as an entrepreneur for 8 years. Since I started, I bootstrapped a business from just me to having 10 employees. I’ve received pretty much every cert in the book - CSCS, CPT, Pn1, YES, USAW 1 among countless symposiums and self study. Now that my business has grown and I’m taking more of a backseat to training, I’ve been looking for software to help me scale. I’ve used Vagaro and it was functional but I wanted something with a little more capability so I thought I would choose Mindbody.

I’m not one to talk bad about a company but if this can save you thousands of dollars and countless headaches, I feel like I owe it to guys in a similar position or someone who is ready to scale. Do NOT go with Mindbody. After being called for nearly 2 years about switching to Mindbody I’ve had nothing but dropped balls since they got my credit card number. 

Getting set up to have a merchant account was a nightmare. It took weeks before I was ever even capable of collecting payment. This was wasted time and they charge you the entire time. 

Further, On 3 separate occasions I’ve been blown off for my on boarding. On boarding is the most important part of the process and time and again my on boarding specialist has not shown up to our zoom calls. Further, after I email or call support, I’m always promised for my issues to be resolved, and it never is. 

Laslty, look at the fine print. They’re subject to increasing your rate significantly after your first year. 

I am currently recieving radio silence. Absolutely no help help whatsoever. Worst part is, they stick you in a year contract out of the gate. BEWARE OF MINDBODY! TAKE YOUR BUSINESS ELSEWHERE. 

I’m currently sticking with Vagaro.

**Recommendations to others considering Mindbody:**

If you're someone who expects good customer support, reasonable response time, and a one-stop-shop for your fitness business, go somewhere else. I've shuttled to several different departments with absolutely no help—terrible customer service.

**What problems is Mindbody solving and how is that benefiting you?**

They were supposed to help with scheduling and billing. No luck.Never even completely onboarded.

  ### 14. A great booking system for many salons and spas

**Rating:** 4.0/5.0 stars

**Reviewed by:** RJ K. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 10, 2022

**What do you like best about Mindbody?**

The ability to package appointments to provide discounted services

**What do you dislike about Mindbody?**

Email marketing in Canada was an issue. I could not migrate my contact list.

**Recommendations to others considering Mindbody:**

it's a very robust booking system with a lot of features that can help to meet your needs

**What problems is Mindbody solving and how is that benefiting you?**

A clean and professional looking booking experience for spas.

  ### 15. Buggy Software and Terrible Customer Service

**Rating:** 0.5/5.0 stars

**Reviewed by:** Shelly S. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 24, 2021

**What do you like best about Mindbody?**

If there software wasn't so buggy, Mindbody would be a great all in one practice management and POS software.

**What do you dislike about Mindbody?**

Software has glitches and bugs that customer service refuses to fix. I've spent hours on the phone trying to help MB fix technical issues with their programming and I just keep getting passed on to a different departments. Here are some of the ongoing problems:
- card swiper is unreliable.
- marketing suite is useless bc it won't send emails to 1500 of my 2100 clients even though they all have valid emails in their account. I was told I would have to fun there diagnostics to figure out what was going on. Are you kidding me? Do they even test their software? 
- Groupon integration is garbage. Groupon wasn't even able to get the MindBody technical team to fix the issues with the integration.
- I had to hire a programmer for $600 to figure out how to link MindBody to my auto email service because MindBody does not make it easy. They want you to use their crappy email builder that doesn't even send emails to your entire mailing list.
- the online form la only get emailed to some clients.
- MindBody starts dragging when we're busy and need it to work quickly. And no it isn't our internet connexroon.
The list goes on and on. I wouldn't mind all these glitches if the mind body support would actually try and fix these issues rather than keep passing me on to another department or another person. It took me two weeks to finally get somebody on the phone from the US who spoke fluent English and he wasn't even able to help me unless I ran the diagnostics on the problem. Do not start using mind-body if you have a practice or healthcare center. You will be locked into using them because switching software is a bigger headache. I hope this helps someone. I also hope mind-body reads this and gets their act together it's so sad how poor this company is run.

**Recommendations to others considering Mindbody:**

Unless you absolutely have to I would not use mine body. There are other software programs out there that work much better do not have glitches and have a way better customer service team.

**What problems is Mindbody solving and how is that benefiting you?**

If mind-body would work properly it would be an amazing way to run my practice from one piece of software

  ### 16. Powerful and Mildly Tangled

**Rating:** 4.0/5.0 stars

**Reviewed by:** Stephanie S. | Unemployed, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 18, 2021

**What do you like best about Mindbody?**

The studio I help out at has enormous capabilities through this system, which have been particularly crucial to operations since the pandemic has brought on limitations in class size as well as the need to pre-register for class.

**What do you dislike about Mindbody?**

Thankfully I'm not in charge of the "higher-up" operations of  this system within the business, but I know the studio owners sometimes mention snafus, glitches with teh MindBody programming that cause delay in someone's entry into the studio. The problems are resolved, though and the program is an asset to the businesses functions. ( I know that mostly doesn't answer the 'dislike' question, but that is the extent of dislikes that I can claim with validity.

**Recommendations to others considering Mindbody:**

It's useful!

**What problems is Mindbody solving and how is that benefiting you?**

Before Covid, clients could buy classes on-site, and I had to keep track of attendance with the MindBody program. It was effective and helpful, I could do all the basic tasks I needed to. Now MindBody is more necessary in keeping class attendance straight because people have to use it (through the studio website) from their homes. I rarely hear that people have mishaps with payment or registration, which is important.

  ### 17. Fitness studio manager MBO review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kara H. | Business Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 24, 2022

**What do you like best about Mindbody?**

Intuitive, user friendly platform
Customer Support experiences

**What do you dislike about Mindbody?**

amount of time it takes to access customer support

**What problems is Mindbody solving and how is that benefiting you?**

class registration
failed auto-pay alerts and automated emails
client history and record keeping
class attendance analysis

  ### 18. Held hostage to this scammy company

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 27, 2021

**What do you like best about Mindbody?**

Has a lot of customizable options although, it takes forever to set up all that you need due to the onboarding process. Each on-boarding call is strictly 45 mins and you get one a week...

**What do you dislike about Mindbody?**

They make you sign a year contract with them right off the bat without giving you any trial period. I had the impression that you were able to try it out but got roasted in the end... I've been playing around with the site for two weeks now and found many things that were not beneficial for my business. Broken links!!!! Booking site is veryy ugly and has no capacity to do anything to it besides changing some font colors and adding pictures. The integration to social media is extinct... 

After finding all this out, I called many people to immediately cancel and of course no one could help me. At best they could submit a case. I got no follow up and time is money for a brand new business.  They set me back a few weeks! DO NOT GO WITH MINDBODY... there are many other booking sites that are cheaper, easier to use, and much better customer service!

**What problems is Mindbody solving and how is that benefiting you?**

Nothing has been solved yet, just waiting for them to reach out to me.

  ### 19. Issues during onboarding and unwilling to help a small business

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 17, 2021

**What do you like best about Mindbody?**

If you need every feature under the moon Mindbody is likely what you will need. This isn't always a good thing. It actually caused issues during our onboarding. Our trainer told us two key differentiating features weren't possible when they actually were. We tried to cancel our contract because of this and they wouldn't let us. We've lost 2 months because of this mistake: a big deal for a gym coming out of the pandemic.

**What do you dislike about Mindbody?**

When big issues arise they don't care about the customer. They only care they get their money. So no matter how much they've inconvenienced you they hold you to a contract. I didn't understand why my 1-year contract was needed but now I do. It's to hold you, hostage, when their product or service is broken. Hopefully, this doesn't impact my wife's small fitness business too much.

**What problems is Mindbody solving and how is that benefiting you?**

Having a tool specific to your industry is critical to growing your business. We were using a custom-built process that was becoming more and more manual for my wife and me. We've not realized any of the benefits yet because of all the issues in our onboarding process. Our hope is we can get out of our contract and use Glofox which is far more usable and modern.

  ### 20. You can do everything with your phone

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 18, 2022

**What do you like best about Mindbody?**

Easy to use, and you don't need to get on your PC.

**What do you dislike about Mindbody?**

Nothing. I like everything about this software and app.

**What problems is Mindbody solving and how is that benefiting you?**

Easy to sign up or cancel your classes.

  ### 21. Almost impossible to run a busiess on a day to day basis

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 25, 2021

**What do you like best about Mindbody?**

I like the variety of sercices they have to offer

**What do you dislike about Mindbody?**

Site is always doing maintenance and i can not book appointments 
It is chaotic almost every week there is something going on

Its a monday at 10am and they are again doing maintenance 🙄  I am a Spa/ wellness Retreat and i am always pissing off clients becauwe i can book

Company is not for built for  busy 7 day a week 12 hour day business owners

**What problems is Mindbody solving and how is that benefiting you?**

Clients booking on line is amazing.

We can offer them more sercices due to them having their own sign in and booking availability

  ### 22. Mindbody Business would not be my first pick

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 16, 2021

**What do you like best about Mindbody?**

Mindbody business does provide great marketing of their brand so it has a good level of familiarity with our audience.

**What do you dislike about Mindbody?**

The overall user-friendly aspect could be better. While Mindbody tries to capture your client with logins & secure passwords. It seems as if it disassociates your new client with your business.

**What problems is Mindbody solving and how is that benefiting you?**

MindBody is a program we do not currently use but I have worked with before. We solved many booking issues for our spa. However, we chose another software shortly after.

  ### 23. Mindbody review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 23, 2021

**What do you like best about Mindbody?**

Intuitive. Easy to learn. Mobile interface is convenient.

**What do you dislike about Mindbody?**

Many essential tasks are not available on the mobile platform.

**What problems is Mindbody solving and how is that benefiting you?**

Booking classes and charging memberships for new clients.

  ### 24. Great all in one solution

**Rating:** 3.5/5.0 stars

**Reviewed by:** Erin W. | Owner, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 27, 2021

**What do you like best about Mindbody?**

It combines so much important functionality to support fitness studios.  It's part CRM, POS and so much more.

**What do you dislike about Mindbody?**

Lots of the functionlity is difficult to use and/or mediocre.

**What problems is Mindbody solving and how is that benefiting you?**

I manage my fitness business from recurring customer relationships to analyzing pricing to selling retail in the studio.

  ### 25. Beautifully Simple

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 20, 2021

**What do you like best about Mindbody?**

Very easy to learn, use, and explore various features. So easy to pick up in the workplace.

**What do you dislike about Mindbody?**

I wish there was an "undo" button. If you make a mistake on an appointment I wish you could hit undo to revert back

**What problems is Mindbody solving and how is that benefiting you?**

It's extremely helpful with schedule management. I can check in on my phone or computer to see when my next appointment is booked.

  ### 26. Improvements Needed, Not Optimal for Fitness Businesses

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 21, 2021

**What do you like best about Mindbody?**

Easy use of interface. Highly detailed client profiles. Scheduling flexibility.

**What do you dislike about Mindbody?**

Not helpful as a CRM system. Click through paths lengthy and tedious. Ability to view scheduled clients or new clients at a glance not available. Often faced hiccups or delays in service.

**What problems is Mindbody solving and how is that benefiting you?**

MindBody was utilized as a booking and CRM system prior to further software developments.

  ### 27. The standard among studios, but it is not without its flaws and frustrations

**Rating:** 3.5/5.0 stars

**Reviewed by:** Allie G. | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 06, 2020

**What do you like best about Mindbody?**

I like that Mindbody is something that my clients have been using and are familiar with, that there is a way for people to discover my studio through their user app, leading new clients who are searching within the area to my studio.  Generally, as they are used to Mindbody, they know how to book classes with us.

**What do you dislike about Mindbody?**

I dislike how difficult Mindbody is for clients who aren't used to the site.  I dislike the interface on the phone being not only different than the app, but the functions that are available aren't the same - for example, I can't sell my Private Sessions on the app without allowing clients to book themselves first, but on the site you can buy without booking. The interface has a lot of functions, but it is not as straight-forward on the back end so I have had to call customer service quite a bit to help with fixes.

**Recommendations to others considering Mindbody:**

Please note that especially since COVID that customer support has gone down.  You used to get someone directly, but now calls are rerouted to an out-sourced place first and only after wasting time with them do the redirect you back to who you should have talked to in the first place.

**What problems is Mindbody solving and how is that benefiting you?**

I am solving the problem of a booking system and a POS with Mindbody.  I have the benefit of this being an all in one system, rather than having two separate accounts with two separate platforms.

  ### 28. Great for Booking Appointments, Could Use More Customization

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ryan M. | District Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 30, 2020

**What do you like best about Mindbody?**

We use MindBody to book appointments for massages, personal injury consultations, acupuncture, injection therapy, & Lipolux weight loss treatments. The user interface is easy to navigate & allows for our clients to book online. I also like the email capabilities because this allows us to connect even better with our clients. MindBody will send our clients emails to remind them of appointments, to follow up after their appointments, to wish them a happy birthday, and offer a coupon. All of these emails help with retention and keep our business in front of our client's minds.

**What do you dislike about Mindbody?**

I wish I had more options & freedom to customize packages & memberships. We are pretty limited when it comes to setting up custom packages and I feel like we do not have the ability to give our customers the best experience possible due to these limitations. When I say I want more customization, I wish the membership packages allowed for more than 1 type of service to be offered.

**Recommendations to others considering Mindbody:**

I highly recommend MindBody to anyone that books appointments! MindBody is easy to navigate, easy to learn, has wonderful reports that allow you to track your metrics.

**What problems is Mindbody solving and how is that benefiting you?**

When we first started booking massages, we were just using a Google Sheet to track appointments. We found it was easy to make a mistake or accidentally delete important information. We have really enjoyed MindBody's schedule features and especially appreciate that our clients can book at their own convenience online or through the MindBody app.

  ### 29. Not as user friendly as I expected

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 24, 2021

**What do you like best about Mindbody?**

Marketing advanced settings and referral programs

**What do you dislike about Mindbody?**

not as simple and user friendly as other softwares. Also, It just wasn´t prepared for SMS reminders in Europe. Regarding payment processing fees also, more expensive than what stripe charges directly to their EU customers. Meanwhile in the US it has a cheaper offer if you contract through Mindbody. And now that I want to cancell the subscription I just can´t find the way... Easy to subscribe not as easy to unsubscribe.

**What problems is Mindbody solving and how is that benefiting you?**

In my case not as I expected. It is a very advanced software especially for gyms, but unfortunately it doesn´t suit my needs as a Med Spa. Waivers had additional cost, etc.

  ### 30. MindBody is Awesome

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 24, 2021

**What do you like best about Mindbody?**

I like how it separates everything very clearly.  The colors are pleasing to my eye.  It's super easy to use.

**What do you dislike about Mindbody?**

It doesn't show the entire duration for every class.  Sometimes it just shows the start time but not the end time. Duplicate accounts happened often.

**What problems is Mindbody solving and how is that benefiting you?**

Keeping classes and students organized.  Preventing duplicate accounts and making transactions very easy.

  ### 31. Generally good app, with a few annoyances

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 28, 2021

**What do you like best about Mindbody?**

Mindbody is easily accessible from the students' side.

**What do you dislike about Mindbody?**

Mindbody is a bit less intuitive than other software like Tula.

**What problems is Mindbody solving and how is that benefiting you?**

It's easy to set up a waitlist function.

  ### 32. Mindbody Usage for Studios

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michelle B. | Marketing Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 21, 2020

**What do you like best about Mindbody?**

Mindbody takes user feedback very seriously and is constantly updating its system to better fit our needs. Updates usually take place outside of business hours, so they do not really affect you, but the day after, the system will run you a tutorial on how to make the best out of its new update.

**What do you dislike about Mindbody?**

I dislike how the layout of it looks. At times it is not very user friendly, but this may be because of all of the features Mindbody has. Regardless, it looks very old school and could be improved. It does get easier to use with time though.

**Recommendations to others considering Mindbody:**

The more you use it, the easier it is to accommodate all of the features mindbody has to offer. When training someone to use the system, it is best to show them tips and tricks, but let them learn on their own, since it can be a bit overwhelming and confusing to navigate if youre completely new.

**What problems is Mindbody solving and how is that benefiting you?**

I can see what sales are made every day, and how they are made. This makes it easier to see if customers prefer to purchase things from their end, which deals they are getting the most use of, and what keeps them coming back.

  ### 33. Mindbody is the worst platform I could have chosen for my dance studio. Period.

**Rating:** 0.0/5.0 stars

**Reviewed by:** Lori C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 11, 2020

**What do you like best about Mindbody?**

I was able to set up auto pay. This is the only attribute that we could use efficiently. To put this into context, we paid for an onboard technician who worked with us for months. Our end result was an inefficient platform that was NOT meant for a dance studio.

**What do you dislike about Mindbody?**

Where so I start? The fact that each account is email based is archaic and ridiculous. Our dance families may have siblings, or may take adult classes. Each Mindbody member must have their own email address and if the parent has a pre-existing Mindbody account for another service such as a yoga studio, then the wheels begin to fall off the wagon pretty much from the get go. The simple inability to see each child's programs under 1 account, made Mindbody useless to our studio. Their registration / contact template was not comprehensive enough to meet our requirements so we had to plug in Jotform, which created another time-consuming redundancy for us. Not to mention the thousands I spent on an onboard SPECIALIST only to have to vet their work months later and undo months of work due to the fact that DANCE is not an industry Mindbody is built for to begin with. My employee was told point blank it was a perfect fit and was sold a lie; a very costly lie. We cancelled Mindbody within the first 12 months of using it.Not 1 individual reached out to help us or help fix the trainwreck because they do not care. In fact they have been clawing money from me for months due to a technicality; and all I wanted was to cancel my account. The technicality BTW was the fact that they "needed" us to cancel with the original email we had used to open the account. The original email we opened the account with no longer exists; it had been retired. Despite Mindbody receiving our current email and responding to said email address, they wasted precious time and money clawing back extra months of payments that would have been cancelled already. The last straw which has led me to this review was an additional payment they have taken out of my account a week ago. We tried to cancel our account in May.

**What problems is Mindbody solving and how is that benefiting you?**

We have chosen a more intuitive platform which IS made for dance families and are very happy with our new system called Amilia. We are a Canadian dance school located in Toronto and using a Canadian company has been another great idea.

  ### 34. The worst customer service - only out to nickle and dime you.

**Rating:** 0.0/5.0 stars

**Reviewed by:** Melissa A. | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 11, 2020

**What do you like best about Mindbody?**

There was only one good thing about MindBody - the person who was permitted to train me for all of 60 minutes on their system. She was amazing, but you were not allowed to talk with her after the training unless you paid and you likely wouldn't be able to speak with the same person.  That is... if you can get someone on the phone.

**What do you dislike about Mindbody?**

99% of MindBody was the worst, most awful experience.  They will not talk to you on the phone after you are "sold" the product.  Wait times are over 4 hours and if it doesn't land during their open hours, then you don't get a call back and get to try again the next day and the next while your business just suffers.  You have to pay for additional training so you are expected to know their software after 60 min of training, which is impossible.  Their software is difficult and not easy to use.  When I asked the person who trained me for help me understand why the branded web wasn't working, she tried to help and was unsuccessful and then told me I needed to reach out to the main line because I would need to pay for help. When I went to cancel after never receiving a response for weeks, they still won't call you back and want to charge you for another month and make the process difficult.  I've asked to talk with a manager, and still nothing.  Only emails.

**What problems is Mindbody solving and how is that benefiting you?**

None.  I am only trying to solve the problem of getting out from under them without too much damage to my business.

  ### 35. Mindbody Booking for Classes and Sales

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chloe B. | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 02, 2020

**What do you like best about Mindbody?**

The easy access to class lists, member profiles, and sales information.

**What do you dislike about Mindbody?**

Mindbody has been glitching a lot recently and messing with members' membership information.

**Recommendations to others considering Mindbody:**

It is great for class, membership, and sales management!

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody has the large benefit of easily serving membership-oriented services with easily-accessible information/features.

  ### 36. Great service for customer, Business app could you some improvements

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 21, 2020

**What do you like best about Mindbody?**

MINDBODY is great for individuals who attend multiple gyms, facilities, spas, etc. The member app is nice designed and simple to use.

**What do you dislike about Mindbody?**

I've used the Business App at several different Business. Both the Web and Mobile App are tricky to use. As an employee, it's hard to schedule my time easily and to coordinate my schedule across multiple businesses. I wish I could also export/sync my schedule to my personal calendar of choice. 

The Web interface for members and clients as all the information and functionality you could ever need, but sometimes trying to figure out how to do something can be tricky.

**Recommendations to others considering Mindbody:**

Definitely use it. However, it will take some time to learn and set up.

**What problems is Mindbody solving and how is that benefiting you?**

Providing a unified tool / member experience for the business clients. New members walk in with familiarity of MINDBODY from other places and so explaining to them how to schedule classes is generally easy and quick.

  ### 37. Great program

**Rating:** 4.5/5.0 stars

**Reviewed by:** Tiara M. | Lead Mental Health Technician, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 23, 2020

**What do you like best about Mindbody?**

Mindbody is great! I have used it as a customer and as a teacher.  Scheduling class as a customer is so easy and viewing available classes is simple.  As a teacher putting in my attendance for classes and seeing my class schedule is also simple and easy to do.

**What do you dislike about Mindbody?**

sometimes find it difficult to see set up an account for other studios to be a customer not a teacher

**Recommendations to others considering Mindbody:**

Scheduling made simple.  Also the sales reps are wonderful

**What problems is Mindbody solving and how is that benefiting you?**

Just the ease of scheduling and the ease of doing attendance has been good for me

  ### 38. Easy to see schedule and appointments

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 16, 2020

**What do you like best about Mindbody?**

It is easy to see my work schedule for the day, and what time I have clients.

**What do you dislike about Mindbody?**

It would be great if I didn’t have to sign in and out to see my schedule for different locations since I work at two different location for the same company.

**Recommendations to others considering Mindbody:**

This is a great tool to keep your schedule and clients organized.

**What problems is Mindbody solving and how is that benefiting you?**

It is so much easier to stay on top of things rather than relying on older scheduling methods and reminds.

  ### 39. Great interface and super simple

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 10, 2020

**What do you like best about Mindbody?**

The main dashboard page is super easy to use. It is really easy to navigate and find what you need.

**What do you dislike about Mindbody?**

Wish it was easier to make online forms for new members to fill out.

**Recommendations to others considering Mindbody:**

Highly recommend it regardless of the size of your facility.

**What problems is Mindbody solving and how is that benefiting you?**

Having a web based system that all employees can access from any device. Also a simple cost effective way to manage our facility and its members.

  ### 40. Great software for a small business

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 07, 2019

**What do you like best about Mindbody?**

I enjoy the easy layout of mindbody. Its very easy to set up and guides you through a checklist to set up your business. You have the option to upgrade mindbody as your business begins to grow. It also helps you keep track of your setup progress. It provides you with video instruction on how to complete certain task. For example how to create a staff login and etc.

**What do you dislike about Mindbody?**

Some things I don't enjoy about mindbody are fine details like paying for a membership with cash. When I set up new members the program likes to have a card linked to every account. So paying for a new membership in cash is almost in possible. Another thing that is a pain is when other accounts share a relationship with a paying member, it doesn't record visits which makes it difficult when you have a job that counts your visits as a reimbursement.

**Recommendations to others considering Mindbody:**

For a small business this is a great website that will keep you organized. Its more helpful than any other programs I've used. It definitely worth trying.

**What problems is Mindbody solving and how is that benefiting you?**

Mindbody has made it easy to track sales. I am able to see what items have been purchased and what was deposited for the day. It keeps us very organized. Also I am able to see what members have expired credit cards. I can also go back to previous months to see older transactions.

  ### 41. Why d'you have to go and make things so complicated? 

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 08, 2019

**What do you like best about Mindbody?**

I think the best thing about Mind Body Online is the company's broad presence in public. I was a customer using this app for a long while before I needed to use it, and I know that for clients it's simple for booking classes and safe to use. It's more commonly known that other competitors such as Fresha. 

**What do you dislike about Mindbody?**

The whole thing is so unintuitive to use. I used to work in video editing so I'm used to navigating software but I still had to do 3x 2hr training sessions on this, and that was just to learn how to create a simple yoga time table and allow them to choose different pricing options. I can tell that there are so many more features than what I use but the training required to do the simplest thing really puts me off from learning all of that. 

For clients it's easy for them to find classes but harder for them to find appointments, and enrollments aren't even available on the public app. 

**Recommendations to others considering Mindbody:**

I would like to be able to zoom out further in the appointments calendar. 
I would like to see the public app restructured so they find the appointments much more easily. 
I would like for customers to be able to enroll onto multiday programemes online.
I would like it all to be easier to use. 

**What problems is Mindbody solving and how is that benefiting you?**

It's handy to be able to offer a number of pricing options for each event so we can discount for members, students etc. Creating different pricing types helps us to learn more about customer trends.

  ### 42. Mind body is such a great way to access all things near you

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 22, 2019

**What do you like best about Mindbody?**

Mind body makes it so easy for those around you to see what all is available and for users to see what is available and scheduling it makes it super easy to put in payment and to schedule things that you want it also has offers within it so you can see that you were getting the best deal

**What do you dislike about Mindbody?**

 The downside of using mind-body is that you are not visiting specific websites so you may miss out on certain updates but typically it is the most up-to-date thing that you can get even when it comes to substitutions 

**Recommendations to others considering Mindbody:**

 Mind body makes it easy to update schedules and offers that may be going on around you alerting everyone through a means of a media that they might not see otherwise 

**What problems is Mindbody solving and how is that benefiting you?**

 You are able to see all of the classes near you and all of the teachings in best deals for group fitness packages you are always up-to-date with the most current things going on around you! 

  ### 43. Great for Workouts

**Rating:** 5.0/5.0 stars

**Reviewed by:** Emilie T. | Media Supervisor, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 01, 2019

**What do you like best about Mindbody?**

MINDBODY is a one-stop-shop for everything health/fitness related. It pulls in various studios, gyms, workout classes, etc. and even syncs with your existing memberships.

**What do you dislike about Mindbody?**

Once you book a class, you can't go back and "add the event to your calendar". A message pops up every time you book a class, asking if you want a reminder to sync with your iCal and if you do not click Yes at the time, you have to cancel then re-book the class and select Yes then.

**Recommendations to others considering Mindbody:**

If you are interested in health/fitness and are looking for an easy way to track classes, this is for you! I've used it for work-related events that we've done and have always received positive feedback.

**What problems is Mindbody solving and how is that benefiting you?**

It is helping me track my classes and historical workouts at many different gyms, and tracks all the classes I've taken (by name).

  ### 44. Has its ups and downs but mainly a great software

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 03, 2019

**What do you like best about Mindbody?**

The software for the most part is easy to learn and use. I’m not sure if this is because I’ve gotten used to it, but I like it. I like that you can have membership plans. 

**What do you dislike about Mindbody?**

Although the main things are simple to do, there are multiple little kinks that you need to know, and it makes it pretty tedious to train someone. I don’t like that members cannot automatically update their own credit cards on their Booker account. I have to call over one hundred of them every month to update their payment information and that is very time-consuming. Also, our membership plan recently just didn’t rollover benefits when we set them up to last month. They are looking into why this happened and are working with us. 

**Recommendations to others considering Mindbody:**

Find someone to update the credit care information for the membership plans every month. Or use an app or another system to do so. 

**What problems is Mindbody solving and how is that benefiting you?**

Easy way to keep track of accounts and memberships. Not a bad POS system. 

  ### 45.  MBO is a clear choice: get current with commerce and firewal protection, or remain antiqated

**Rating:** 4.5/5.0 stars

**Reviewed by:** Janette J. | JJ PilatesXercise:Contrology System of Fitness & Studio Operations Consultant, Health, Wellness and Fitness, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 29, 2019

**What do you like best about Mindbody?**

I love how MBO (OMSoft) has been there spanning my entire Pilates career; as a studio owner, consultant, teacher, and bodyworker. MBO software differentiates me as the service provider from the consumer, legitimizing my operations, stabilizing growth, and is a sure-safe terminal to conduct business and collect full market value for my services. 

**What do you dislike about Mindbody?**

The BEST of MBO is now, whereby I could have benefited massively during the growth and prime of my Pilates career. I had grown to attain an original large group studio providing Pilates, Cycling, and Bodywork. An early brick building the industry, manually serving and didn't get to benefit from. automation and marketing ease as Mindbody has powered in the now.  

**Recommendations to others considering Mindbody:**

I recommend MBO to Boutique Wellness Studios where Mindbody IS leading on the edge with adaptive software positioned to serve and support the sport-spa-beauty industries, carrying us to the consumer. Metrics matter to power operations. MBO is a clear choice to get current with commerce or stay antiqated.

**What problems is Mindbody solving and how is that benefiting you?**

At the most basic level, I have one trusted place to house my clients, control my schedule and sell my time for whichever value I allocate for my services. MBO wraps its automation capabilities around my way of doing business. MBO also teaches me how to utilize leading-edge marketing in their updates. 

  ### 46. It does what you need it to do. No more, no less. 

**Rating:** 3.5/5.0 stars

**Reviewed by:** arianna c. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 09, 2019

**What do you like best about Mindbody?**

i like that they have both a mobile app and a desktop version you could use. those companies that run off ipads, this is a giant necessity. mobile app is 10000000x better faster than desktop. 

**What do you dislike about Mindbody?**

i don’t like how the desktop website version has connectivity issues and there are tiny bugs in the app and website that aren’t solvable in the help forum. 

**Recommendations to others considering Mindbody:**

Use the FAQ and customer support if you need help. They’re great in that department.  

**What problems is Mindbody solving and how is that benefiting you?**

Mind body does what it needs to do. Make appointments, take payments, holds client info. The mobile version is very convenient, if you travel to events you could do everything from your phone. Even take payments!

  ### 47. I use mindbody for my business and have grown to love it

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jessica M. | Studio Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 20, 2019

**What do you like best about Mindbody?**

I love the personal experience. Every person who has helped my through my issues has been amazing. We have an awesome Rep who is always there to solve problems. As we know technology is challenging and I have found it so helpful to have someone to call for advise. 


**What do you dislike about Mindbody?**

Mindbody is an intricate system and hard to learn. Now that I have made it over the hump it is easier to understand. Still challenging. My least favorite problem is having to exit out of my screen hundreds of times a day while in the middle of completing projects. Happens all the damn time!!

**Recommendations to others considering Mindbody:**

Keep at it , you'll get it. As Jonathan Govsner of Mindbody advised me " give yourself 6 months" And I am so glad I did. Thanks Jonathan

**What problems is Mindbody solving and how is that benefiting you?**

Solving problems every day and many benifits

  ### 48. Great software for gym owners

**Rating:** 4.0/5.0 stars

**Reviewed by:** Justin O. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 23, 2019

**What do you like best about Mindbody?**

I like that MindBody has a user-friendly app for both the business and the consumer. It's seamless to schedule client, take payments and showcase services on the go. It integrates to the web pretty well. 

**What do you dislike about Mindbody?**

A blessing and curse of this software is the massive abundance of features, options and customizations available for the business to implement. Sometimes it is overwhelming and makes simple tasks very complex. This has its pros, but definitely can take over the experience at times.

**Recommendations to others considering Mindbody:**

We are happy with our use of MindBody and recommend it to others who run a fitness facility or appointment/class-based business. If your business has several services, options, pricing plans and staff members, this can be a vital asset to running a well-organized business.

**What problems is Mindbody solving and how is that benefiting you?**

TIME. MindBody helps our business save time in scheduling, re-scheduling, billing and fulfilling customer service inquires.

  ### 49. MINDBODY: A Game-Changer for Fellow Fitness Junkies

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 14, 2019

**What do you like best about Mindbody?**

MINDBODY really simplifies and makes more enjoyable the process of exploring different classes, studios, and other fitness-related things. Before, exploring nearby classes and facilities seemed so daunting and time-consuming, but MINDBODY changed that. The app is also incredibly user-friendly and easy to navigate. It gives users total freedom and flexibility in booking classes. The search filters are super handy. 

**What do you dislike about Mindbody?**

There is very little to complain about with  MINDBODY, though I may propose the option to track activity without necessarily  tracking calories burned. Of course some people definitely want to do that, but it would be nice to have an option to not see that for certain people (i.e., people who have had eating disorders).

**What problems is Mindbody solving and how is that benefiting you?**

I spent so much time wanting to try different classes and studios and spa services, but I was always overwhelmed by sites like yelp and google that wouldn’t really let you filter those around you to fit your needs/preferences. MINDBODY has definitely relieved almost all of that anxiety and stress and has allowed me to prioritize my wellness and be adventurous! 

  ### 50. I love it people can find us easily

**Rating:** 5.0/5.0 stars

**Reviewed by:** Morgan B. | Social Media Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 28, 2019

**What do you like best about Mindbody?**

MINDBODY is an all in one software for business management. Everything is in one place it’s so great

**What do you dislike about Mindbody?**

the back end is not user friendly.  I posted a new workshop and it took 4 weeks to appear on the app.

**Recommendations to others considering Mindbody:**

Be serious and make time going through the onboarding process. And be nice to the person thats onboarding you, they work really hard.

**What problems is Mindbody solving and how is that benefiting you?**

Benefits are the review. We’re solving the retention 


## Mindbody Discussions
  - [What will the future of Mindbody look like? What upgrades will the system undergo in 2020.](https://www.g2.com/discussions/what-will-the-future-of-mindbody-look-like-what-upgrades-will-the-system-undergo-in-2020) - 2 comments, 1 upvote
  - [How much does it cost to use Mindbody?](https://www.g2.com/discussions/how-much-does-it-cost-to-use-mindbody) - 1 comment

- [View Mindbody pricing details and edition comparison](https://www.g2.com/products/mindbody/reviews?page=4&section=pricing&secure%5Bexpires_at%5D=2026-08-02+15%3A25%3A35+-0500&secure%5Bsession_id%5D=2838e080-ea3c-4457-a913-b558af57519f&secure%5Btoken%5D=7d5686ff63ae308d376aa8657848ca0ffb3e54b5c36c6113262fe87e2e6ae2a1&format=llm_user)
## Mindbody Integrations
  - [ABC Trainerize](https://www.g2.com/products/abc-trainerize/reviews)
  - [ClassPass Corporate Wellness](https://www.g2.com/products/classpass-corporate-wellness/reviews)
  - [Constant Contact](https://www.g2.com/products/constant-contact/reviews)
  - [Flexbooks](https://www.g2.com/products/flexbooks/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [Perkville](https://www.g2.com/products/perkville/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Sigma](https://www.g2.com/products/sigma-computing-sigma/reviews)
  - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)

## Mindbody Features
**Business Administration**
- Website Builder
- Marketing Tools
- Payment Gateway
- Messaging
- E-Signature

**Business Administration - Spa Management**
- Inventory Management
- Billing & Sales
- Employee Management

**Billing & Revenue - Gym Management**
- Automated Collections
- Merchandise Sales
- Invoicing

**Notifications**
- Confirmations & Reminders
- Appointment Follow-Up
- Scheduling Notifications

**Business Management**
- Staff Management
- Payroll
- Analytics and Reporting
- Billing and Invoicing

**Training Tools**
- Workout Planning
- Goal Tracking
- Scheduling
- Nutrition Tools

**Marketing - Spa Management**
- Membership
- Social Review
- Automated Campaigns

**Settings**
- Time Zone Detection
- Availability Settings
- Blocked Time Settings

**Class Management**
- Self-Service Portals
- Scheduling
- Communications

**Agentic AI - Gym Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance

**Guest Experience - Spa Management**
- Scheduling
- Surveys
- Customer Trends

**Facility Management - Gym Management**
- Scheduling & Reservations
- Payroll

**Personalization**
- Branding
- Links

**Client Manangement**
- Personalization
- Mobile App
- Student Profiles

**Agentic AI - Personal Training**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Data & Reporting - Gym Management**
- Data Collection
- Reports & Dashboards

**Integrations**
- Multi- Calendar Integration
- Website Integration
- Payment Acceptance
- Video Conferencing
- Communication

**Integrations**
- Marketing Platforms
- Point of Sale (POS) Systems

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Image
- AI Text-to-Speech
- AI Image-to-Text

**Agentic AI - Online Appointment Scheduling**
- Autonomous Task Execution
- Multi-step Planning
- Natural Language Interaction

**Membership - Gym Management**
- Contract Creation
- Lead Management
- Online Member Portal
- Performance Tracking
- Marketing Tools

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