Mindbody Reviews & Product Details

Get an all-in-one business management platform built for fitness, wellness, and beauty businesses. Everything you need to run and grow your business lives in one place. Just a smarter, simpler way to manage your business every day. Grow your clients: The Mindbody app connects you to 3M+ active users who are searching, booking, and buying right now. New clients can discover your business, book a class, and pay. More visibility means more bookings and more revenue. Build a Branded app: Clients can download a branded app from the app stores to book & manage their memberships in a custom booking environment. This add-on service gives you the benefits of a custom app without the hassles or cost of custom development. Fill your schedule: Managing classes and appointments is simple with Mindbody's scheduling tools, even on the go with the Mindbody Business app. Set up your calendar once and sync everywhere—your website, the Mindbody app, and every touchpoint. Use modern payments: Integrated payment processing is built for your growth. Reduce costs, automate recurring revenue, and run your business more efficiently. Stay connected with SmartDesk: Answering questions and increasing bookings, SmartDesk embraces an automation-first customer experience—all while your team is busy working with clients IRL. Make data-driven decisions: With our business reporting, you get metrics and analytics, giving you the power to make real-time adjustments. More than 40,000 fitness and wellness businesses trust us to handle the day-to-day—so they can focus on what they do best.

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Languages Supported

Arabic, Czech, Danish, German, Greek, English, French, Hebrew, Italian, Japanese, Dutch, Norwegian, Russian, Slovenian, Spanish, Chinese (Simplified), Chinese (Traditional), Portuguese (Brazil), Portuguese (Portugal)

Solution Type

All-in-One

Used by Ketchum and 2 others

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Pricing

Pricing provided by Mindbody.

Starter

$79.00

flat_rate Per Month

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Mindbody Integrations

(35)

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Mindbody Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Mindbody, and what problem is it built to solve?

Mindbody is an AI-driven SaaS platform serving fitness, wellness, and lifestyle businesses. It supports the operators and providers delivering in-person experiences and helps consumers discover them.

What languages does Mindbody support?

Mindbody supports 6 languages, including English, French, German, Italian, and Portuguese, as well as Spanish.

What company sizes and industries is Mindbody the best fit for?

Mindbody’s positive experience is most concentrated among smaller businesses in health, wellness, and fitness, with mid-market organizations also represented.

Company size: Small businesses with 50 or fewer employees are the clearest cluster.
Industry: Health, wellness, and fitness businesses are especially prominent.

How long does it take to implement Mindbody across a team?

Getting Mindbody live is most often reported as taking less than a month, though some teams describe a longer rollout.

Time to go live	Relative frequency
Less than 1 month	Most common
1–3 months	Also reported
3–6 months or longer	Less common

What customer support options does Mindbody provide, and how do users find the overall support experience?

Mindbody provides support through phone, chat, and email, alongside self-serve FAQs and knowledge resources. The experience can be very helpful, with users appreciating quick, knowledgeable guidance, but it is not consistent: some find support slow or unable to resolve more complex issues.

What is the experience like for teams switching to Mindbody from another tool?

Switching to Mindbody has often been about bringing more business operations together and getting capabilities that were missing or limited in a prior system. Users describe moving from a range of scheduling, booking, salon, and studio-management tools to Mindbody for broader options in areas such as memberships, payments, marketing, payroll, and client booking; the transition can feel worthwhile, but the larger feature set may take time to learn.

What tools and platforms does Mindbody integrate with, and how do these integrations help users get more value from the product?

Mindbody offers 36 integrations, with users connecting it to tools for fitness discovery, marketing, payments, and websites.

Fitness discovery and booking: ClassPass and Wellhub.
Marketing and customer engagement: Attentive and Constant Contact.
Payments: Clover and Square.
Websites and online stores: Shopify.

These connections can help businesses reach potential clients, automate outreach, and connect booking or payment workflows. The experience varies: some integrations are useful once running, while setup, reliability, or coordination between systems can be frustrating.

What features or capabilities could make Mindbody even more useful?

Mindbody could be more useful with a simpler day-to-day experience and more flexible tools for managing information and client journeys.

Make navigation and setup clearer, with fewer steps and less hunting through settings for routine tasks.
Offer more customizable reporting so teams can find and combine the metrics they need without workarounds.
Smooth out client booking and checkout, including guest and family bookings and more flexible booking filters.
Improve consistency and synchronization across the platform, apps, website widgets, and connected tools.

How useful do Mindbody users find its AI features in everyday use?

Mindbody’s AI tools are useful for quick guidance and handling common client questions, but they are less dependable for complex or specific issues.

AI help and assistance: Users describe getting help finding settings, navigating the system, and troubleshooting routine questions.
AI concierge and messaging: Users describe it answering common questions and helping clients with bookings or outreach, including when staff are unavailable.

These tools can save time and reduce the need to contact support, though responses may be inaccurate, circular, or incomplete, so users sometimes need to check the result or step in themselves.

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Joel C.

Small-Business (50 or fewer emp.)

6/28/2026

"Convenient and Comprehensive, Worth the Price"

5/5

What do you like best about Mindbody?

I like the convenience of Mindbody and that my clients can schedule their own sessions online through the Mindbody app. It's also easy for me to quickly see the financial status of the studio and how much money we're bringing in, which is really helpful. It lets me know the state of both of my locations, which works great for my business. The software is easy to use, and I appreciate that the initial setup was intuitive, plus I got assistance from the Mindbody staff. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

It is a little on the pricey side as far as scheduling software goes. But I think, for the value that I get, it's worth it. Review collected by and hosted on G2.com.

Maisie T.

Mid-Market (51-1000 emp.)

10/7/2026

"Efficient Mobile Management, Needs Better Onboarding"

5/5

What do you like best about Mindbody?

I like how the Mindbody business app allows managers and teams to handle important day-to-day operations directly from their mobile devices. It makes managing tasks more convenient and accessible outside of traditional front desk hours. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

I feel like Mindbody could use more personalized onboarding and clearer guidance. It would really help if they had a faster resolution process for setup problems, so new fitness businesses could become productive sooner. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

edit

Thanks for sharing your feedback. We’re glad the mobile app helps your team manage daily operations, bookings, and customer questions after hours. We will share your feedback for more personalized onboarding and faster setup support.

Sienna K.

Gyrotonic Pilates Insturctor

Small-Business (50 or fewer emp.)

10/29/2026

"Feature-Rich Platform That Makes Running the Studio Easy"

4.5/5

What do you like best about Mindbody?

I loved that it had so many features for running the studio. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

it would be great to have even a small SMS/text messaging quota included in Mindbody Go. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

edit

It’s great to hear Mindbody helps keep your studio running smoothly and sets clear expectations for clients. Thanks for the thoughtful feedback about adding text messaging to Mindbody Go—we’ll share it with our team.

Verified User

Small-Business (50 or fewer emp.)

9/8/2026

"Robust Platform for Study Management with Challenges in Advanced Tools"

4/5

What do you like best about Mindbody?

I really like that Mindbody is a very robust tool that allows me to access and resolve all kinds of details, from operation to administration and payroll with workers. I also appreciate how it helps me manage my Orange Theory Fitness studio and all my clients. Overall, it is super robust and useful for my business. Additionally, although the initial setup process of Mindbody is laborious and takes time due to the number of clients and data, it is quite easy thanks to the good guidance they offer, which has left me satisfied using it with several companies. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

Sometimes Mindbody is so robust and has so many details that there are tools or updates I don't use because I don't know how to use them. Maybe I need more time or to dedicate more time to study, learn, and use them. Additionally, there are issues with certain functions like recognizing "first month free" contracts for frozen members, which can be complicated and frustrating. Review collected by and hosted on G2.com.

Zoe S.

Small-Business (50 or fewer emp.)

9/1/2026

"Straightforward MINDBODY with Amazing, Dedicated Customer Service"

5/5

What do you like best about Mindbody?

I love how straightforward MINDBODY is to use, and I really appreciate the amazing customer service and dedicated staff who have helped me understand the system. I’ve been working with Fernando Donaire to learn how to integrate Attentive with MINDBODY, and he has been nothing been patient and knowledgeable during the process of getting me familiarized. Super grateful for his help, and the rest of the MINDBODY team! Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

I don’t like that payouts can be inconsistent (ex: Our business end says we made $1000, but the next deposit is only $300. The rest of the $700 may come a few days later) Review collected by and hosted on G2.com.

Kristie C.

Small-Business (50 or fewer emp.)

8/21/2026

"Powerful Customer Management Tools with Helpful Mindbody Support"

4/5

What do you like best about Mindbody?

I appreciate the customer management tools most. Scheduling, lead management, marketing. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

It is so complex that my staff has only scratched the surface of using its potential. Mindbody support is very helpful, but the multiple people I have spoken to and somewhat rushed meetings are not the best way to onboard a new customer, imo. The learning center needs more interactive training. Having to sit and read at your computer takes a lot of concentration. Review collected by and hosted on G2.com.

Paige N.

Mid-Market (51-1000 emp.)

10/9/2026

"Smooth Setup, Versatile Fitness Management"

5/5

What do you like best about Mindbody?

I like that Mindbody supports different fitness services and appointment formats. The initial setup was smooth for me, making it easier to start managing waitlists and organizing memberships effectively. Plus, I'm very likely to recommend it to others as I'd rate my likelihood to do so as 10 out of 10. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

Mindbody could improve by providing more customizable renewal alerts with a clear timeline. This would really help fitness businesses follow up with members before their memberships expire. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

edit

Thanks for sharing your feedback and for giving Mindbody a 10/10 recommendation! We’re glad the setup was smooth and that Mindbody helps you manage services, memberships, and waitlists. Your suggestion for more customizable renewal alerts and clearer timelines is valuable, and we’ll share it with our team.

Eric T.

Enterprise (> 1000 emp.)

10/31/2026

"Streamlined Fitness Management, with Room for Better Maintenance Updates"

5/5

What do you like best about Mindbody?

I used Mindbody for instructor commission tracking. I like having essential fitness management functions connected in one platform, so I don’t have to switch between disconnected tools. Its business reporting helps managers compare service performance, recognize weaker revenue areas, and make better-informed decisions about fitness offerings. I was able to set it up quickly. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

I think Mindbody could improved its communication about system maintenance. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

edit

It’s great to hear Mindbody helps streamline fitness management and gives you useful insights into service performance and revenue. Thanks for noting that maintenance communication could be better; we understand how important timely updates are and appreciate you bringing this to our attention.

Isabel M.

Social Media Assistant

Small-Business (50 or fewer emp.)

7/14/2026

"User-Friendly and Effective for Business Growth"

5/5

What do you like best about Mindbody?

I really like how Mindbody is very straightforward, self-explanatory, and user-friendly. It solves all the problems for me, making it super easy to book appointments. Another thing I appreciate is that everyone who works on the Mindbody team is helpful. The straightforward booking components are really important for the growth of my business. I love the software and have no complaints. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

Every once in a while, there are some booking errors. When people go to book and they wanna stack membership, sometimes it gets confused. And sometimes the dates mess up. And, also, when I want to charge the no show fees, I have to go in there every night and do it, and I wish it was automatic. Review collected by and hosted on G2.com.

Toronto School f.

Small-Business (50 or fewer emp.)

9/9/2026

"Automates Our Routines and Helps Bring in More Business"

5/5

What do you like best about Mindbody?

It does nearly everything for us and the more we use it the more we realize it can automate our routines and bring in more business. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

There is a learning curve. Customers have confusion between the MindBody app and our specific MindBody site and they won't trust us 100% until this is clarified. Review collected by and hosted on G2.com.