Mindbody Reviews & Product Details

Get an all-in-one business management platform built for fitness, wellness, and beauty businesses. Everything you need to run and grow your business lives in one place. Just a smarter, simpler way to manage your business every day. Grow your clients: The Mindbody app connects you to 3M+ active users who are searching, booking, and buying right now. New clients can discover your business, book a class, and pay. More visibility means more bookings and more revenue. Build a Branded app: Clients can download a branded app from the app stores to book & manage their memberships in a custom booking environment. This add-on service gives you the benefits of a custom app without the hassles or cost of custom development. Fill your schedule: Managing classes and appointments is simple with Mindbody's scheduling tools, even on the go with the Mindbody Business app. Set up your calendar once and sync everywhere—your website, the Mindbody app, and every touchpoint. Use modern payments: Integrated payment processing is built for your growth. Reduce costs, automate recurring revenue, and run your business more efficiently. Stay connected with SmartDesk: Answering questions and increasing bookings, SmartDesk embraces an automation-first customer experience—all while your team is busy working with clients IRL. Make data-driven decisions: With our business reporting, you get metrics and analytics, giving you the power to make real-time adjustments. More than 40,000 fitness and wellness businesses trust us to handle the day-to-day—so they can focus on what they do best.

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Playlist

Discussions

Mindbody Community

Languages Supported

Arabic, Czech, Danish, German, Greek, English, French, Hebrew, Italian, Japanese, Dutch, Norwegian, Russian, Slovenian, Spanish, Chinese (Simplified), Chinese (Traditional), Portuguese (Brazil), Portuguese (Portugal)

Solution Type

All-in-One

Used by Ketchum and 2 others

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Pricing

Pricing provided by Mindbody.

Starter

$79.00

flat_rate Per Month

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Mindbody Integrations

(35)

Verified by Mindbody

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Mindbody Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Mindbody, and what problem is it built to solve?

Mindbody is an AI-driven SaaS platform serving fitness, wellness, and lifestyle businesses. It supports the operators and providers delivering in-person experiences and helps consumers discover them.

What languages does Mindbody support?

Mindbody supports 6 languages, including English, French, German, Italian, and Portuguese, as well as Spanish.

What company sizes and industries is Mindbody the best fit for?

Mindbody’s positive experience is most concentrated among smaller businesses in health, wellness, and fitness, with mid-market organizations also represented.

Company size: Small businesses with 50 or fewer employees are the clearest cluster.
Industry: Health, wellness, and fitness businesses are especially prominent.

How long does it take to implement Mindbody across a team?

Getting Mindbody live is most often reported as taking less than a month, though some teams describe a longer rollout.

Time to go live	Relative frequency
Less than 1 month	Most common
1–3 months	Also reported
3–6 months or longer	Less common

What customer support options does Mindbody provide, and how do users find the overall support experience?

Mindbody provides support through phone, chat, and email, alongside self-serve FAQs and knowledge resources. The experience can be very helpful, with users appreciating quick, knowledgeable guidance, but it is not consistent: some find support slow or unable to resolve more complex issues.

What is the experience like for teams switching to Mindbody from another tool?

Switching to Mindbody has often been about bringing more business operations together and getting capabilities that were missing or limited in a prior system. Users describe moving from a range of scheduling, booking, salon, and studio-management tools to Mindbody for broader options in areas such as memberships, payments, marketing, payroll, and client booking; the transition can feel worthwhile, but the larger feature set may take time to learn.

What tools and platforms does Mindbody integrate with, and how do these integrations help users get more value from the product?

Mindbody offers 36 integrations, with users connecting it to tools for fitness discovery, marketing, payments, and websites.

Fitness discovery and booking: ClassPass and Wellhub.
Marketing and customer engagement: Attentive and Constant Contact.
Payments: Clover and Square.
Websites and online stores: Shopify.

These connections can help businesses reach potential clients, automate outreach, and connect booking or payment workflows. The experience varies: some integrations are useful once running, while setup, reliability, or coordination between systems can be frustrating.

What features or capabilities could make Mindbody even more useful?

Mindbody could be more useful with a simpler day-to-day experience and more flexible tools for managing information and client journeys.

Make navigation and setup clearer, with fewer steps and less hunting through settings for routine tasks.
Offer more customizable reporting so teams can find and combine the metrics they need without workarounds.
Smooth out client booking and checkout, including guest and family bookings and more flexible booking filters.
Improve consistency and synchronization across the platform, apps, website widgets, and connected tools.

How useful do Mindbody users find its AI features in everyday use?

Mindbody’s AI tools are useful for quick guidance and handling common client questions, but they are less dependable for complex or specific issues.

AI help and assistance: Users describe getting help finding settings, navigating the system, and troubleshooting routine questions.
AI concierge and messaging: Users describe it answering common questions and helping clients with bookings or outreach, including when staff are unavailable.

These tools can save time and reduce the need to contact support, though responses may be inaccurate, circular, or incomplete, so users sometimes need to check the result or step in themselves.

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Himalayan H.

Small-Business (50 or fewer emp.)

10/18/2026

"Helpful Staff Alerts, but Online Booking Needs a More Customer-Friendly View"

3.5/5

What do you like best about Mindbody?

I like that it allows you to have Staff Alerts for warnings about people not to be booked together. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

The online booking interface is not customer friendly. I need for people to be able to see how many openings are available for appointments and book multiple spots for when they want to bring others. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

edit

We appreciate your honest review. It’s great to hear Staff Alerts are useful and we will pass your feedback along as we continue working to improve the booking experience.

William D.

Owner

Small-Business (50 or fewer emp.)

8/26/2026

"Versatile, Constantly Evolving Services That Keep Getting Better"

5/5

What do you like best about Mindbody?

I appreciate the versatility of the services and how the offering is constantly evolving. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

Rigid coding overall. It’s hard to modify website elements or widgets, and sometimes the widgets don’t offer enough options. For example, I wanted a client point system where people could earn free items and rewards, but it’s not easy to set up. The Mindbody app also isn’t very friendly for a beginning user, and the website widgets can be glitchy. I know you’re constantly evolving, so hopefully these issues will get figured out at some point. It’s also difficult to access physical gift cards. Review collected by and hosted on G2.com.

Claudia R.

Small-Business (50 or fewer emp.)

9/1/2026

"Thorough Training and Always-There Support—Best System I’ve Used"

5/5

What do you like best about Mindbody?

I love that they are very thorough with their trainings, and I’m never lost. So far, this has been the best system I have ever experienced. I also like that you’re never alone if you need help with the system or the customer, support is there. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

It can feel a little confusing at first, but over time you get used to the setup as you go along. Review collected by and hosted on G2.com.

Phylliss S.

Owner, Skin Therapist, Medical Aesthetician

Small-Business (50 or fewer emp.)

9/8/2026

"Attentive Email & SMS and AI Concierge Make Booking and Client Retention Easier"

5/5

What do you like best about Mindbody?

As a busy Day Spa, the new Attentive Email & SMS marketing features are making it easier to capture and retain clients through campaign offers. Ai concierge helps answer questions and assist our guests when trying to book an appointment, after hours. We also appreciate that the Mindbody system allows us to request prepayment of services at the time of a guest booking, helping to cut down on the no shows. Customer support has always been important to our Spa, and Mindbody has always been there to assist when we have needed it. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

A key feature that is missing on the new Ai concierge that we really liked when we were using Messenger Ai was the ability to sent a link for a guest to update their credit/debit card info on their profile. It would be great to have that feature added back. We also really want a mobile app so that we can reply to guests via an app, as we are not always near a desktop. This feature was very beneficial during after hours, and when not at the desk. Currently the new Ai Concierge is being routed through to the old Messenger app, BUT since the Messenger app updates that occurred at the end of June we have not been able to reply via text with the app, and it still is not working to this day as of 9/8/26. we were told it was a "bug" related to Android phones, and a ticket was created, but nothing has been resolved as of yet. REALLY NEED that Ai Concierge app. Review collected by and hosted on G2.com.

What problems is Mindbody solving and how is that benefiting you?

Before we made the updated changes to the new Ai Concierge chat bot, we were having so many issues with lost potential guests, or guests opting to speak to a real person, which was totally counter productive to having a chat bot. We felt that we were spending way to much time on the phone, or losing new guests from being frustrated with the chat bot. Now since we made the switch to Ai Concierge things are running much more smoothly. It is much more intuitive, and able to respond to a guests questions intelligently and able to get us more bookings, without us having to intervene. Review collected by and hosted on G2.com.

Ariel S.

Owner

Small-Business (50 or fewer emp.)

Originally submitted 10/26/2026

"Excellent Customer Support and Easy-to-Use Reporting"

5/5

What do you like best about Mindbody?

I love the customer support I receive and feel like the reporting are easy to use. Whenever I need help with something or want to try something new they always help me so fast Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

sometimes I feel like there could be a better way to track lead management. If there were easier ways to move between sessions Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

edit

Thanks for the kind words! It’s great to hear Mindbody helps you manage deals, leads, and class capacity—and that your clients enjoy the app. We appreciate your suggestions for improving lead management and session navigation.

Crysta E.

Online Business Manager

Small-Business (50 or fewer emp.)

10/20/2026

"MB’s Automations and System Setup Are Unmatched for Fitness CRM/POS"

5/5

What do you like best about Mindbody?

What is most helpful about MB is the automations and system setup. The upside to using MB is there really isn't another fitness CRM or POS out there like it! Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

I do think there needs to be some sort of user training and/or SME training available. As a Fractional COO, I often find myself "mastering" systems and platforms for my clients and it's much easier when there are appropriate trainings and plans available. It's not always convenient relying on support. Oh! And I despise how the support system works. There is no way for me to record my calls so I can refer back to meetings or screen recordings. That would be nice if that changed. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

edit

Thanks for recognizing Mindbody’s automation and system capabilities. It’s great to hear the platform is supporting your clients’ app, POS, and membership needs. We hear your concerns about training resources and the support experience. Sharing a link to our learning center: https://www.mindbodyonline.com/business/education/learning-center. Also try using the in app AI Assistant for your next Support question... it will give you a read out in app that you can save!

Real Pilates M.

Small-Business (50 or fewer emp.)

10/24/2026

"Established Platform That Brings Referrals and Amazing Live Support"

5/5

What do you like best about Mindbody?

I like that it’s been around for so long—you get a lot of referrals just by using the platform. So many people already have it downloaded on their phones, and some even find the studio by accident. On top of that, the live support has been amazing. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

I honestly can't think of anything at the moment. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

edit

Thanks for being part of the Mindbody community. We’re delighted the platform helps keep your studio organized, makes booking easy for clients, and brings new people through referrals. We’re glad you’ve had such a positive experience with live support!

Taylor K.

Mid-Market (51-1000 emp.)

8/25/2026

"Centralized Management, Needs Better Real-Time Alerts"

3.5/5

What do you like best about Mindbody?

I like that Mindbody is the backbone of managing our entire client experience at our fitness facility. It integrates everything we need, from personal training session bookings to membership sign-ups, into one place. This all-in-one functionality allows our business to grow seamlessly thanks to its integrative features. Additionally, I really appreciate how secure Mindbody's software is, as it gives us peace of mind when hosting sensitive data for our large membership base. Recently we worked with Fernando - a customer success agent to set up Attentive, and it was a wonderful experience! Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

It would be great if staff and front desk employee logins had real-time notifications for things like sauna bookings so we could stay on top of what's happening within our facility. Also, making features more price accessible for smaller businesses would go a long way. We inherited a previous business's Mindbody account, and unfortunately, the initial setup wasn't easy due to this. Review collected by and hosted on G2.com.

Meg S.

Small-Business (50 or fewer emp.)

9/3/2026

"Messenger AI helps me automate the front desk and Angela Makes mindbody better"

5/5

What do you like best about Mindbody?

The messenger AI function and my rep Angela. The improved help via AI. As a small business owner I need to be able to do everything in one place and automate as much as possible. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

I feel the marketing system is far behind where it should be, the way they don't tier pricing for small business, there are a lot of features that would be great for boutique fitness, like a more reliable marketing system so we can effectively work leads in a way that makes sense for us without having to do multiple workarounds Review collected by and hosted on G2.com.

Ashlyn B.

Small-Business (50 or fewer emp.)

8/21/2026

"Easy Booking and a Helpful AI Concierge for Navigating Mindbody"

5/5

What do you like best about Mindbody?

Booking is easy. The AI concierge at the bottom is helped me answer a lot of questions and navigate through mindbody. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

Only one problem I’ve had with mind Body is that my members are unable to book classes when their membership is about to auto renew. I understand that it’s a way to make sure that they’re paying, but it’s been a downside for my paying customers. Review collected by and hosted on G2.com.