Mindbody Reviews & Product Details

Get an all-in-one business management platform built for fitness, wellness, and beauty businesses. Everything you need to run and grow your business lives in one place. Just a smarter, simpler way to manage your business every day. Grow your clients: The Mindbody app connects you to 3M+ active users who are searching, booking, and buying right now. New clients can discover your business, book a class, and pay. More visibility means more bookings and more revenue. Build a Branded app: Clients can download a branded app from the app stores to book & manage their memberships in a custom booking environment. This add-on service gives you the benefits of a custom app without the hassles or cost of custom development. Fill your schedule: Managing classes and appointments is simple with Mindbody's scheduling tools, even on the go with the Mindbody Business app. Set up your calendar once and sync everywhere—your website, the Mindbody app, and every touchpoint. Use modern payments: Integrated payment processing is built for your growth. Reduce costs, automate recurring revenue, and run your business more efficiently. Stay connected with SmartDesk: Answering questions and increasing bookings, SmartDesk embraces an automation-first customer experience—all while your team is busy working with clients IRL. Make data-driven decisions: With our business reporting, you get metrics and analytics, giving you the power to make real-time adjustments. More than 40,000 fitness and wellness businesses trust us to handle the day-to-day—so they can focus on what they do best.

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Languages Supported

Arabic, Czech, Danish, German, Greek, English, French, Hebrew, Italian, Japanese, Dutch, Norwegian, Russian, Slovenian, Spanish, Chinese (Simplified), Chinese (Traditional), Portuguese (Brazil), Portuguese (Portugal)

Solution Type

All-in-One

Used by Ketchum and 2 others

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Pricing

Pricing provided by Mindbody.

Starter

$79.00

flat_rate Per Month

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Mindbody Integrations

(35)

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Mindbody Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Mindbody, and what problem is it built to solve?

Mindbody is an AI-driven SaaS platform serving fitness, wellness, and lifestyle businesses. It supports the operators and providers delivering in-person experiences and helps consumers discover them.

What languages does Mindbody support?

Mindbody supports 6 languages, including English, French, German, Italian, and Portuguese, as well as Spanish.

What company sizes and industries is Mindbody the best fit for?

Mindbody’s positive experience is most concentrated among smaller businesses in health, wellness, and fitness, with mid-market organizations also represented.

Company size: Small businesses with 50 or fewer employees are the clearest cluster.
Industry: Health, wellness, and fitness businesses are especially prominent.

How long does it take to implement Mindbody across a team?

Getting Mindbody live is most often reported as taking less than a month, though some teams describe a longer rollout.

Time to go live	Relative frequency
Less than 1 month	Most common
1–3 months	Also reported
3–6 months or longer	Less common

What customer support options does Mindbody provide, and how do users find the overall support experience?

Mindbody provides support through phone, chat, and email, alongside self-serve FAQs and knowledge resources. The experience can be very helpful, with users appreciating quick, knowledgeable guidance, but it is not consistent: some find support slow or unable to resolve more complex issues.

What is the experience like for teams switching to Mindbody from another tool?

Switching to Mindbody has often been about bringing more business operations together and getting capabilities that were missing or limited in a prior system. Users describe moving from a range of scheduling, booking, salon, and studio-management tools to Mindbody for broader options in areas such as memberships, payments, marketing, payroll, and client booking; the transition can feel worthwhile, but the larger feature set may take time to learn.

What tools and platforms does Mindbody integrate with, and how do these integrations help users get more value from the product?

Mindbody offers 36 integrations, with users connecting it to tools for fitness discovery, marketing, payments, and websites.

Fitness discovery and booking: ClassPass and Wellhub.
Marketing and customer engagement: Attentive and Constant Contact.
Payments: Clover and Square.
Websites and online stores: Shopify.

These connections can help businesses reach potential clients, automate outreach, and connect booking or payment workflows. The experience varies: some integrations are useful once running, while setup, reliability, or coordination between systems can be frustrating.

What features or capabilities could make Mindbody even more useful?

Mindbody could be more useful with a simpler day-to-day experience and more flexible tools for managing information and client journeys.

Make navigation and setup clearer, with fewer steps and less hunting through settings for routine tasks.
Offer more customizable reporting so teams can find and combine the metrics they need without workarounds.
Smooth out client booking and checkout, including guest and family bookings and more flexible booking filters.
Improve consistency and synchronization across the platform, apps, website widgets, and connected tools.

How useful do Mindbody users find its AI features in everyday use?

Mindbody’s AI tools are useful for quick guidance and handling common client questions, but they are less dependable for complex or specific issues.

AI help and assistance: Users describe getting help finding settings, navigating the system, and troubleshooting routine questions.
AI concierge and messaging: Users describe it answering common questions and helping clients with bookings or outreach, including when staff are unavailable.

These tools can save time and reduce the need to contact support, though responses may be inaccurate, circular, or incomplete, so users sometimes need to check the result or step in themselves.

G2 reviews are authentic and verified.

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Stephanie M.

Business Manager/Grant Writer

Small-Business (50 or fewer emp.)

10/28/2026

"Ubiquitous and Easy for Clients, but Reporting Feels Rigid and Limited"

3/5

What do you like best about Mindbody?

The major upside of using MindBody is that it is a ubiquitous platform so even when we have clients visiting from out of town who want to take a class or workshop with us, chances are they already have a MBO profile so signing up is more of a breeze Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

MindBody's reporting capability seems rigid and somewhat limited. For end of year financials, it is very difficult to pull reporting that accurately measures deferred revenue, for example. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

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It’s great to hear that Mindbody’s broad reach makes booking convenient for your out-of-town clients and that your weekly insights support business growth. We hear your feedback about the flexibility of financial reporting, particularly deferred revenue, and will share it with our team.

Sarah M.

Small-Business (50 or fewer emp.)

10/27/2026

"User-Friendly Booking Made Simple for Clients and Students"

4/5

What do you like best about Mindbody?

I love how use friendly it (generally) is for clients and students. Booking is so simple on the business app, and ever moreso now that we have the booking widgets. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

I've had many experiences where we have a software bug or the software crashes altogether, all the while getting emails about new and exciting features. More focus should be on making sure the core functionality works well before adding more. Customer support is also very hit or miss, whether or not the representative is knowledgeable. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

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We appreciate your thoughtful feedback. It’s great to hear that our booking tools and widgets are making things simpler for your clients and students. We understand how frustrating software issues and uneven support can be, and we’re sorry you’ve had to deal with them. We’ll pass your comments along as we continue working to improve reliability and support.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

10/20/2026

"Mindbody Makes Class Prep and Personalized Member Moments Effortless"

4.5/5

What do you like best about Mindbody?

As an instructor, Mindbody makes it incredibly easy for me to get ready for my classes and create more personalized experiences for members before, during, and after each session.

Before every class, I check my roster to see who’s new. The first-time visit flag helps me quickly spot members I want to connect with, which gives me a chance to introduce myself, explain how the class is structured, and make sure they feel comfortable and welcome from the start. I can also see whether they’ve tried other class formats at our studio, so I can adjust my approach based on their level of experience.

Another feature I really appreciate is being able to view member milestones and birthdays. Whether someone is celebrating their 50th class or their birthday, I love being able to acknowledge it and give them a shoutout. It’s a small gesture, but it goes a long way toward helping members feel noticed and appreciated. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

It would be really helpful to have an AI-generated summary of my class roster, rather than needing to scroll through the entire list. A quick overview that highlights first-timers, birthdays, milestones, or anything else worth knowing before class would make it much easier to prepare and personalize the experience. Review collected by and hosted on G2.com.

What problems is Mindbody solving and how is that benefiting you?

Mindbody makes it easy for me to stay organized and prepared for every class. Rather than walking in blind, I can quickly see who’s new, who’s celebrating a milestone, and how familiar each member is with our studio. That context helps me spend more time coaching, building relationships, and making sure everyone has a great experience. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

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Thanks for the detailed feedback! We’re happy Mindbody gives you useful context before class so you can focus on coaching and building relationships. You can see milestones and first-times in the business app - but we can see how an AI summary would help.

Taylor F.

Small-Business (50 or fewer emp.)

10/28/2026

"All-in-One Studio Management That Keeps Us Organized and Connected"

4/5

What do you like best about Mindbody?

Having everything in one place to manage daily studio operations. I especially appreciate being able to track clients visits, manage memberships, monitor attendance, and connect with clients. It helps me stay organized, build stronger relationships with our members, and identify opportunities to improve retention and grow our studio community. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

I would love to see more streamlined purchasing process that makes it transactions easier for both clients and staff. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

edit

We’re glad Mindbody helps your team stay organized and build stronger connections with your members. Thanks for highlighting the opportunity to make purchasing easier for both clients and staff—we appreciate your feedback.

Kimberly Z.

Company Owner

Small-Business (50 or fewer emp.)

10/13/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"User-Friendly and Well-Known, but Pricing and App Features Need Work"

3.5/5

What do you like best about Mindbody?

The biggest benefit of Mindbody is that it is very universally known so many people already are used to the interface and have an account of some sort. I do appreciate the meetings to help get everything set up. I also find everything to be user friendly/mostly intuitive. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

My main issue is the cost, especially how expensive the higher-tier packages are. For a small business like mine, it’s difficult to justify such a large expense. There are also a few features I wish were available, like being able to quickly text-message a class list directly from the app. On top of that, the way contracts and punchcards are sold separately is confusing, and it can be hard to find contracts within the app. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

edit

We appreciate your review and are pleased that Mindbody helps keep your business organized and makes scheduling and payments easier. We hear your concerns about the cost of higher-tier plans and the experience of managing contracts and punchcards, as well as your request for quick class-list texting. Your feedback helps us identify where we can improve and plan our future product roadmap.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

10/22/2026

"Attracts New Clients Fast with Mindbody’s Shared App and Strong Integrations"

4/5

What do you like best about Mindbody?

Many clients are already using Mindbody for other places so we attract a lot of new clients through the Mindbody shared app. We just set up Pipeline through Attentive Journeys and I am excited by the insight it has given me so far. I like that Mindbody integrates with Class Pass, Wellhub and One Pass. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

The reporting in Mindbody is not ideal. It is hard to shift through all the information to find what is relevant to my studio. I often have to run multiple reports to find what I want to track. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

edit

Thank you for the thoughtful review. We’re pleased the shared app and integrations are supporting client growth, and that Pipeline is giving you helpful insights. We also recognize that sorting through reports can take extra time. Sharing a resource that may be helpful when creating dashboards for your business: https://support.mindbodyonline.com/s/article/Dashboards-Mindbody-Insights-app?language=en_US

Mindy B.

Owner/Trainer

Small-Business (50 or fewer emp.)

10/28/2026

"Angela Sarabia’s Priceless Guidance For Marketing and System Updates"

4.5/5

What do you like best about Mindbody?

Angela Sarabia is the #1 reason I am currently still using Mindbody. Her guidance though updates and major changes that the system has gone through is priceless. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

The customer service and tech support is all outsourced at this point and is terrible. Beyond terrible. I have been with the company for over 8yrs and I know more than the tech support. Also the apps for androids do not work properly. The lead management pipeline flow is not great and could use several tweaks to make it seamless and more user friendly. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

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Thank you for sharing your feedback and for being with Mindbody for over eight years. We’re glad Angela’s guidance has been so valuable, and we’ll be sure to recognize her. We’re sorry our support and Android apps haven’t met your expectations, and we appreciate your feedback on the lead management pipeline.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

10/6/2026

"Reliable Core Features, but Pricey—and Support and Competitive Ads Disappoint"

3/5

What do you like best about Mindbody?

The software works well. Payments are received, clients are booked, and people can sign up for class. At its core, it functions reliably. I am not a big fan of the price...every now and then I look to see what GROK or some other AI app writer could provide. But, it would be a big risk. I like the sales team, they are solid. But honestly, customer support is poor. We've had calls that are a little more complex with memberships with lots of amenities, and sometimes it feels like customer support just says things to get you off the phone. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

I dislike how MB is a pretty major expense and they use our money to promote my competition right down the road. And yes, I could pay MORE money to advertise too, but it feels almost morally wrong to charge a premium and still push our competition to my own members. I dislike how so many features require additional expenses. It is a robust tool, but there's always "one more thing" to upgrade. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

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Thank you for sharing such thoughtful feedback. We’re glad Mindbody reliably supports your bookings, payments, and classes, and that our sales team has made a positive impression. We hear you on pricing and will share your feedback with the appropriate teams.

Jack .

Owner

Small-Business (50 or fewer emp.)

10/6/2026

"All-in-One Studio Management That Saves Time"

5/5

What do you like best about Mindbody?

I like having classes, bookings, client information and staff management all in one system. It saves time and makes the daily management of our studio much easier. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

The system has many features, but some settings can be difficult to find and understand at first. The setup process can also be time-consuming for a new studio. I would also strongly recommend adding Chinese language support, as we are currently promoting the Mindbody app to our Chinese-speaking client community. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

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It’s great to hear Mindbody is saving your team time and making it easier for clients to book classes. Thanks for highlighting the learning curve and setup process, as well as the importance of Chinese language support for your community. Your feedback helps us understand where we can improve.

Anshit K.

manager

Small-Business (50 or fewer emp.)

10/28/2026

Guest users or non-business users of the software, not included in G2 scores.

"Makes Managing Appointments a Lot Easier"

4.5/5

What do you like best about Mindbody?

What I like most about Mindbody is that it keeps things organized in one place. Managing appointments and checking schedules becomes easier instead of managing everything separately. I also like that I can find the information I need without much hassle. Review collected by and hosted on G2.com.

What do you dislike about Mindbody?

Honestly, it can feel a little confusing at first, especially when you are still figuring out where everything is. Some things take more clicks than expected, and getting used to all the options takes time. I also feel that the pricing could be a little bit high for small businesses. Review collected by and hosted on G2.com.

Response from Nicole Tully of Mindbody

edit

Thanks for sharing your experience! We’re glad Mindbody helps keep appointments, schedules, and client information organized. We appreciate your feedback about the learning curve, extra clicks, and pricing, and will share it with our team.