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[livepro Knowledge Management Discussions](https://www.g2.com/products/livepro-knowledge-management/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_35f6e34df46703731d4af22e2b12d143/livepro-knowledge-management.png "Product Avatar Image") ![Reward for good livepro Knowledge Management reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37248/medal.svg "Reward for good livepro Knowledge Management reviews") ](/products/livepro-knowledge-management/reviews) [ livepro Knowledge Management ](/products/livepro-knowledge-management/reviews) (168)4.8/5 livepro’s premium knowledge management solution is widely trusted by contact centers and enterprise organizations around the world for its ability to deliver fast, accurate, and consistent information where it matters most. Purpose-built for high-demand service environments, livepro empowers agents with a centralized, easy-to-use platform that removes complexity and eliminates the need to search through lengthy documents. Instead, agents receive clear, concise answers—powered by AI-enhanced search and structured decision workflows—ensuring better outcomes in less time. livepro acts as a single source of truth, supporting teams with real-time access to accurate knowledge, reducing Average Handling Time (AHT), streamlining onboarding and training, improving compliance, and enhancing customer satisfaction. With robust governance tools and enterprise-grade auditing features, livepro also ensures that knowledge remains controlled, consistent, and compliant across every channel. As the only knowledge management solution with COPC Inc. approved technology provider status, livepro sets the global standard for operational excellence in customer service and support. Show More * * * ### 88.0 Nps Score Already have livepro Knowledge Management? ### All livepro Knowledge Management Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is livepro Knowledge Management used for? ](/discussions/what-is-livepro-knowledge-management-used-for) What is livepro Knowledge Management used for? [ Work Instructions Software ](https://www.g2.com/tags/work-instructions-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+livepro+Knowledge+Management+questions+and+get+answers+from+expert+users+in+our+livepro+Knowledge+Management+Discussions+section.&title=livepro+Knowledge+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flivepro-knowledge-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=livepro+Knowledge+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flivepro-knowledge-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flivepro-knowledge-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=livepro+Knowledge+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flivepro-knowledge-management%2Fdiscuss%0aAsk+livepro+Knowledge+Management+questions+and+get+answers+from+expert+users+in+our+livepro+Knowledge+Management+Discussions+section.) 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[ Work Instructions Software ](https://www.g2.com/tags/work-instructions-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+livepro+Knowledge+Management+questions+and+get+answers+from+expert+users+in+our+livepro+Knowledge+Management+Discussions+section.&title=livepro+Knowledge+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flivepro-knowledge-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=livepro+Knowledge+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flivepro-knowledge-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flivepro-knowledge-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=livepro+Knowledge+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flivepro-knowledge-management%2Fdiscuss%0aAsk+livepro+Knowledge+Management+questions+and+get+answers+from+expert+users+in+our+livepro+Knowledge+Management+Discussions+section.) 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[ Work Instructions Software ](https://www.g2.com/tags/work-instructions-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+livepro+Knowledge+Management+questions+and+get+answers+from+expert+users+in+our+livepro+Knowledge+Management+Discussions+section.&title=livepro+Knowledge+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flivepro-knowledge-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=livepro+Knowledge+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flivepro-knowledge-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flivepro-knowledge-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=livepro+Knowledge+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flivepro-knowledge-management%2Fdiscuss%0aAsk+livepro+Knowledge+Management+questions+and+get+answers+from+expert+users+in+our+livepro+Knowledge+Management+Discussions+section.) 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[ Work Instructions Software ](https://www.g2.com/tags/work-instructions-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+livepro+Knowledge+Management+questions+and+get+answers+from+expert+users+in+our+livepro+Knowledge+Management+Discussions+section.&title=livepro+Knowledge+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flivepro-knowledge-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=livepro+Knowledge+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flivepro-knowledge-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flivepro-knowledge-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=livepro+Knowledge+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flivepro-knowledge-management%2Fdiscuss%0aAsk+livepro+Knowledge+Management+questions+and+get+answers+from+expert+users+in+our+livepro+Knowledge+Management+Discussions+section.) 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[ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Work Instructions Software ](https://www.g2.com/tags/work-instructions-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+livepro+Knowledge+Management+questions+and+get+answers+from+expert+users+in+our+livepro+Knowledge+Management+Discussions+section.&title=livepro+Knowledge+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flivepro-knowledge-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=livepro+Knowledge+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flivepro-knowledge-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flivepro-knowledge-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=livepro+Knowledge+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flivepro-knowledge-management%2Fdiscuss%0aAsk+livepro+Knowledge+Management+questions+and+get+answers+from+expert+users+in+our+livepro+Knowledge+Management+Discussions+section.) 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Answer a few questions to help the livepro Knowledge Management community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flivepro-knowledge-management%2Fdiscuss%3Fsmall_ask%3Dlivepro-knowledge-management) No