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Compare Upland Panviva and livepro Knowledge Management 
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At a Glance
Market Segments
Mid-Market (51.6% of reviews)
Mid-Market (58.0% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 50 Seats Per Month
Upland Panviva
Star Rating
(93)4.6 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Upland Panvivalivepro Knowledge Management
Star Rating
(89)4.9 out of 5
Market Segments
Mid-Market (58.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 50 Seats Per Month
Learn more about livepro Knowledge ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Upland Panviva excels in its Rich Text Editor, scoring 9.5, which allows for detailed content creation, while livepro Knowledge Management also offers a strong editor but lacks the same level of user satisfaction, with a score of 8.7.
- Reviewers mention that livepro Knowledge Management shines in its Quality of Support, achieving a remarkable score of 9.8, compared to Upland Panviva's score of 9.2, indicating a more responsive and helpful support team.
- G2 users highlight that livepro's Knowledge Base features, particularly its Searchable Articles, are rated highly at 9.3, making it easier for users to find information quickly, whereas Upland Panviva's score of 8.0 in this area suggests room for improvement.
- Users on G2 appreciate Upland Panviva's strong performance in User, Role, and Access Management, with a score of 9.2, which allows for effective control over user permissions, while livepro Knowledge Management scores slightly higher at 9.8, indicating a more robust system.
- Reviewers say that livepro Knowledge Management's Analytics feature is particularly well-received, scoring 8.9, which helps organizations track usage and engagement effectively, while Upland Panviva's score of 7.7 suggests it may not provide the same depth of insights.
- Users report that Upland Panviva's Document Upload feature is rated highly at 9.6, facilitating easy content management, while livepro Knowledge Management's score of 9.4 indicates it also performs well, but Upland Panviva has a slight edge in this area.
Pricing
Entry-Level Pricing
Upland Panviva
No pricing availablelivepro Knowledge Management
livepro Knowledgebase
Free Trial
50 Seats Per Month
Access the features of a knowledge management solution without any licenses.
- Decision Trees make it easy for your customers and staff to get the right answers without needing human help.
- Work Instructions - simplify even the most complex processes to eliminate costly mistakes
- Hubs -Gather all your like information in one place to make it even easier to find - saves time and money
Free Trial
Upland Panviva
No trial information availablelivepro Knowledge Management
Free Trial is available
Ratings
Meets Requirements
8.8
79
9.6
62
Ease of Use
9.1
83
9.7
63
Ease of Setup
8.4
63
9.2
50
Ease of Admin
8.3
61
9.1
48
Quality of Support
9.1
80
9.8
60
Has the product been a good partner in doing business?
9.1
59
10.0
46
Product Direction (% positive)
9.0
81
9.8
58
Features by Category
Administration
8.4
24
9.4
18
8.4
24
8.9
16
8.5
24
9.3
16
Knowledge Management
9.5
27
9.7
17
8.7
25
9.7
12
7.7
25
9.2
12
Compliance
8.7
26
9.8
16
8.9
28
9.8
15
9.0
26
9.8
14
8.7
26
9.4
15
Customer Support
8.5
27
9.6
12
Feature Not Available
8.5
11
8.1
26
9.5
13
Data Security
7.9
26
9.7
11
7.7
25
9.5
11
8.5
26
9.8
16
6.7
26
9.4
11
Administration
8.0
24
9.5
10
9.2
25
9.6
13
9.1
27
9.9
14
Generative AI
6.3
18
9.3
5
Guide Options
Not enough data
9.2
17
Not enough data
8.7
14
Not enough data
9.1
18
Not enough data
8.0
15
Not enough data
9.0
14
Guide Tools
Not enough data
9.3
14
Not enough data
9.3
15
Not enough data
9.1
16
Not enough data
8.9
17
Access Options
Not enough data
8.0
10
Not enough data
8.2
12
Not enough data
9.5
18
Knowledge Pages
8.0
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
7.9
22
Not enough data
Feature Not Available
Not enough data
8.2
21
Not enough data
Knowledge Dissemination
7.8
22
Not enough data
8.6
22
Not enough data
8.9
22
Not enough data
8.3
22
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
21
Not enough data
6.7
19
Not enough data
8.1
21
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.0
14
9.8
10
8.2
12
9.3
9
8.3
10
8.8
7
8.2
10
Not enough data
9.5
10
Not enough data
Self-Service Platform
8.7
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
10
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Upland Panviva and livepro Knowledge Management are categorized as Contact Center Knowledge Base, Customer Self-Service, and Genesys AppFoundry Marketplace
Unique Categories
Upland Panviva is categorized as Knowledge Base
livepro Knowledge Management is categorized as Work Instructions
Reviews
Reviewers' Company Size
Upland Panviva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
livepro Knowledge Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
33.0%
Insurance
14.3%
Telecommunications
7.7%
Medical Devices
6.6%
Financial Services
6.6%
Other
31.9%
Government Administration
17.3%
Financial Services
17.3%
Insurance
16.0%
Consumer Services
7.4%
Telecommunications
4.9%
Other
37.0%
Discussions
Upland Panviva has no discussions with answers
livepro Knowledge Management has no discussions with answers
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