--- title: livepro Knowledge Management Reviews meta_title: 'livepro Knowledge Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 168 reviews by the users' company size, role or industry to find out how livepro Knowledge Management works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 168 scale: '5' date_modified: '2026-08-01' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # livepro Knowledge Management Reviews **Vendor:** livepro **Category:** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base) **Average Rating:** 4.8/5.0 **Total Reviews:** 168 ## About livepro Knowledge Management livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies. ## livepro Knowledge Management Pros & Cons **What users like:** - Users praise the **intuitive and user-friendly design** of livepro Knowledge Management, enhancing productivity and customer experience. (73 reviews) - Users appreciate the **user-friendly interface** of livepro Knowledge Management, enhancing their experience and efficiency in finding information. (55 reviews) - Users appreciate the **user-friendly interface** of livepro Knowledge Management, facilitating ease of use and effective communication. (45 reviews) - Users love the **intuitive search function** in Livepro, enabling quick access to accurate information for enhanced customer support. (36 reviews) - Users appreciate the **user-friendly interface and seamless integration** of livepro Knowledge Management, enhancing efficiency and collaboration. (33 reviews) - Users highlight the **incredible customer support** of Livepro Knowledge Management, appreciating their responsiveness and helpfulness throughout the process. (26 reviews) - Users highly value the **efficiency** of Livepro Knowledge Management, enabling quick access to answers and improving productivity. (26 reviews) - Users find the **easy setup** of LivePro to be incredibly helpful, enhancing the overall user experience. (24 reviews) - Setup Ease (24 reviews) - Knowledge Sharing (22 reviews) **What users dislike:** - Users find the **inefficient search** function frustrating, struggling to locate specific information quickly amid excessive results. (10 reviews) - Users struggle with the **inefficient search function** , often resulting in overwhelming results and difficulty finding specific information. (9 reviews) - Users note that **improvement is needed** in AI accuracy and article editing processes for a smoother experience. (8 reviews) - Users find the **poor search functionality** frustrating, making it difficult to locate specific information efficiently. (8 reviews) - Users find the **search functionality lacking** , often overwhelmed by irrelevant results and slow loading times. (8 reviews) - Search Limitations (8 reviews) - Insufficient Information (7 reviews) - Lack of Information (6 reviews) - Users find the lack of **automatic save** and text formatting features in Livepro Knowledge Management frustrating. (6 reviews) - Users face **editing difficulties** , particularly with formatting and search challenges, though support is available for assistance. (5 reviews) ## livepro Knowledge Management Discussions - [What is livepro Knowledge Management used for?](https://www.g2.com/discussions/what-is-livepro-knowledge-management-used-for) - [What are the knowledge management tools?](https://www.g2.com/discussions/what-are-the-knowledge-management-tools) - [What is the best knowledge management software?](https://www.g2.com/discussions/what-is-the-best-knowledge-management-software) - [What is Livepro?](https://www.g2.com/discussions/what-is-livepro) - [What are the features of knowledge management?](https://www.g2.com/discussions/what-are-the-features-of-knowledge-management) - [View livepro Knowledge Management pricing details and edition comparison](https://www.g2.com/products/livepro-knowledge-management/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+01%3A32%3A18+-0500&secure%5Bsession_id%5D=a6affc18-bdd7-4c59-b96e-b282e8e85825&secure%5Btoken%5D=e00008d8cec94bcb068b7ea99871b1fd400342775bd837fbe454bda3c4f2a29a&format=llm_user) ## livepro Knowledge Management Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## livepro Knowledge Management Features **Administration** - Database Management - Data Workflows - Issue Management **Guide Options** - Rich Text Editor - Drag and Drop Editor - Page Templates - Video Tutorials - Document Upload **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Compatibility** - Federated Search - File Types - Global Language Support **Generative AI** - AI Text Summarization **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Guide Tools** - Prerequisites - Workflows - Training Modules - Analytics **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Access Options** - Multi-Language Support - Mobile Device Support - Single Sign-On (SSO) **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Functionality** - Personalization - Search Analytics - Integrations **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Content** - Trackable Analytics - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Communication** - Social Features - Upload - Comments **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top livepro Knowledge Management Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,260 reviews) - [Bloomfire](https://www.g2.com/products/bloomfire/reviews) - 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