livepro Knowledge Management Features

Provides a repository of information that can be used by those seeking support. This feature was mentioned in 10 livepro Knowledge Management reviews.

Makes articles in the knowledge base searchable on the web.

Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Based on 18 livepro Knowledge Management reviews. Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable.

Based on 16 livepro Knowledge Management reviews. Operationalizes data delivery workflows to easily scale repeatable preparation needs

Provide workflows to create and escalate issues related to risks and requests This feature was mentioned in 16 livepro Knowledge Management reviews.

Integrates with live chat, chatbots, help desk, or other customer service software 10 reviewers of livepro Knowledge Management have provided feedback on this feature.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 13 reviewers of livepro Knowledge Management have provided feedback on this feature.

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took This feature was mentioned in 14 livepro Knowledge Management reviews.

Based on 16 livepro Knowledge Management reviews. Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc.

Based on 15 livepro Knowledge Management reviews. Ensures user access management, data lineage, and data encryption

Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. This feature was mentioned in 14 livepro Knowledge Management reviews.

Based on 15 livepro Knowledge Management reviews. Perform ad-hoc or ongoing IT audits at different levels of the company.

Identify risk data attributes such as description, category, owner, or hierarchy. 11 reviewers of livepro Knowledge Management have provided feedback on this feature.

As reported in 11 livepro Knowledge Management reviews. Protects data with some form of encryption as it leaves your secure or local network.

Based on 16 livepro Knowledge Management reviews. Allows administrators to set user access privileges to permit approved parties to access sensitive data.

As reported in 11 livepro Knowledge Management reviews. Requires a second level of authentication, such as sms messaging or customized tokens, to access data.

Allows users to create guides using a rich text editor. 17 reviewers of livepro Knowledge Management have provided feedback on this feature.

Allows users to create guides with a drag and drop interface. 14 reviewers of livepro Knowledge Management have provided feedback on this feature.

Provides pre-built templates for guide and allows users to create templates. This feature was mentioned in 18 livepro Knowledge Management reviews.

Based on 15 livepro Knowledge Management reviews. Allows users to created video-based work instructions.

As reported in 14 livepro Knowledge Management reviews. Allows users to upload documents of user guides or documentation to be included in user guides.

Based on 14 livepro Knowledge Management reviews. Provides a list of prerequisite tasks or tools necessary for a particular set of work instructions.

Attaches user guides to pre-defined workflows. 15 reviewers of livepro Knowledge Management have provided feedback on this feature.

Allows users to create cohesive training modules using work instructions. 16 reviewers of livepro Knowledge Management have provided feedback on this feature.

Gathers data on manual usage and user data. This feature was mentioned in 17 livepro Knowledge Management reviews.

As reported in 10 livepro Knowledge Management reviews. Supports multiple languages.

Based on 12 livepro Knowledge Management reviews. Guides can be accessed on mobile devices like tablets and mobile phones.

As reported in 18 livepro Knowledge Management reviews. Allows users to sign into the software using a single sign-on (SSO) application.

Enables the creation of an internal repository of knowledge articles This feature was mentioned in 17 livepro Knowledge Management reviews.

Based on 12 livepro Knowledge Management reviews. Provides workflows for writing, editing, approving, and publishing knowledge article content

As reported in 12 livepro Knowledge Management reviews. Helps users understand which knowledge articles are working and identifies areas of improvement

As reported in 12 livepro Knowledge Management reviews. Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query

Analyzes customer support tickets or conversations to suggest relevant knowledge articles 11 reviewers of livepro Knowledge Management have provided feedback on this feature.

Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues This feature was mentioned in 13 livepro Knowledge Management reviews.

Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives