Compare ScreenSteps and livepro Knowledge Management
See this
side-by-side comparison of ScreenSteps vs. livepro Knowledge Management
based on preference data from user reviews. ScreenSteps rates 4.5/5 stars with 28 reviews. By contrast, livepro Knowledge Management rates 4.9/5 stars with 47 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 ScreenSteps |  livepro Knowledge Management | |
| Star Rating | ScreenSteps | livepro Knowledge Management |
| Market Segments | ScreenSteps Mid-Market (55.6% of reviews) | livepro Knowledge Management Mid-Market (62.8% of reviews) |
| Entry Level Price | ScreenSteps Starting at $150 per month billed annually - $180/month when billed monthly | livepro Knowledge Management Starts from $499 unlimited users |
ScreenSteps vs livepro Knowledge Management
When assessing the two solutions, reviewers found livepro Knowledge Management easier to use and do business with overall. However, reviewers preferred the ease of set up with ScreenSteps, along with administration.
- Reviewers felt that livepro Knowledge Management meets the needs of their business better than ScreenSteps.
- When comparing quality of ongoing product support, reviewers felt that livepro Knowledge Management is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of livepro Knowledge Management over ScreenSteps.
Categories
Shared Categories
ScreenSteps and livepro Knowledge Management are categorized as Contact Center Knowledge Base and Work Instructions
Unique Categories
ScreenSteps is categorized as Enterprise Wiki
livepro Knowledge Management is categorized as Genesys AppFoundry Marketplace and Customer Self-Service
Pricing
Standard
Starting at $150per month billed annually - $180/month when billed monthly
Advanced
Starting at $300per month billed annually - $360/month when billed monthly
Add-ons
Starting at $100per month
Free Trial
livepro Knowledgebase
Starts from $499unlimited users
‐
‐
Free Trial
Ratings
Meets Requirements
ScreenSteps
Responses: 25
livepro Knowledge Management
Responses: 34
Ease of Use
ScreenSteps
Responses: 25
livepro Knowledge Management
Responses: 35
Ease of Setup
ScreenSteps
Responses: 17
livepro Knowledge Management
Responses: 26
Ease of Admin
ScreenSteps
Responses: 18
livepro Knowledge Management
Responses: 26
Quality of Support
ScreenSteps
Responses: 21
livepro Knowledge Management
Responses: 34
Ease of Doing Business With
ScreenSteps
Responses: 17
livepro Knowledge Management
Responses: 24
Product Direction (% positive)
ScreenSteps
Responses: 25
livepro Knowledge Management
Responses: 32
Features
Administration
Database Management
ScreenSteps
livepro Knowledge Management
Data Workflows
ScreenSteps
livepro Knowledge Management
Issue Management
ScreenSteps
livepro Knowledge Management
Guide Options
Rich Text Editor
ScreenSteps
livepro Knowledge Management
Responses: 5
Drag and Drop Editor
ScreenSteps
livepro Knowledge Management
Page Templates
ScreenSteps
livepro Knowledge Management
Responses: 5
Video Tutorials
ScreenSteps
livepro Knowledge Management
Document Upload
ScreenSteps
livepro Knowledge Management
Knowledge Management
Knowledge Base
ScreenSteps
livepro Knowledge Management
Publishing Workflows
ScreenSteps
livepro Knowledge Management
Analytics
ScreenSteps
livepro Knowledge Management
Knowledge Base
Q & A
ScreenSteps
livepro Knowledge Management
Link Sharing
ScreenSteps
livepro Knowledge Management
Searchable
ScreenSteps
livepro Knowledge Management
Compliance
Policies and Controls
ScreenSteps
livepro Knowledge Management
Data Governance
ScreenSteps
livepro Knowledge Management
Compliance
ScreenSteps
livepro Knowledge Management
Auditing
ScreenSteps
livepro Knowledge Management
Guide Tools
Prerequisites
ScreenSteps
livepro Knowledge Management
Workflows
ScreenSteps
livepro Knowledge Management
Responses: 5
Training Modules
ScreenSteps
livepro Knowledge Management
Responses: 5
Analytics
ScreenSteps
livepro Knowledge Management
Responses: 5
Customer Support
Intelligent Search
ScreenSteps
livepro Knowledge Management
Suggestions
ScreenSteps
livepro Knowledge Management
Decision Trees
ScreenSteps
livepro Knowledge Management
Security
Verification
ScreenSteps
livepro Knowledge Management
Role-Based Permission
ScreenSteps
livepro Knowledge Management
Public vs Private
ScreenSteps
livepro Knowledge Management
Data Security
Risk Data Attributes
ScreenSteps
livepro Knowledge Management
Data Transport
ScreenSteps
livepro Knowledge Management
Access Management
ScreenSteps
livepro Knowledge Management
Multi-Factor Authentication
ScreenSteps
livepro Knowledge Management
Access Options
Multi-Language Support
ScreenSteps
livepro Knowledge Management
Mobile Device Support
ScreenSteps
livepro Knowledge Management
Single Sign-On (SSO)
ScreenSteps
livepro Knowledge Management
Responses: 5
Administration
Integrations
ScreenSteps
livepro Knowledge Management
User, Role, and Access Management
ScreenSteps
livepro Knowledge Management
Performance and Reliability
ScreenSteps
livepro Knowledge Management
Content
Trackable Analytics
ScreenSteps
livepro Knowledge Management
Import
ScreenSteps
livepro Knowledge Management
File Viewing
ScreenSteps
livepro Knowledge Management
Update Notifications
ScreenSteps
livepro Knowledge Management
Communication
Social Features
ScreenSteps
livepro Knowledge Management
Tagging
ScreenSteps
livepro Knowledge Management
Upload
ScreenSteps
livepro Knowledge Management
Comments
ScreenSteps
livepro Knowledge Management
Reviewers' Company Size
Reviewers of both ScreenSteps and livepro Knowledge Management were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
ScreenSteps
livepro Knowledge Management
Mid-Market
(51-1000 emp.)
ScreenSteps
livepro Knowledge Management
Enterprise
(> 1000 emp.)
ScreenSteps
livepro Knowledge Management
Reviewers' Industry
Computer Software
57.1%
Publishing
7.1%
Internet
7.1%
Financial Services
7.1%
Real Estate
3.6%
Other
17.9%
Financial Services
23.3%
Government Administration
18.6%
Insurance
14.0%
Medical Practice
9.3%
Health, Wellness and Fitness
7.0%
Other
27.9%
Reviews
Most Helpful Favorable Review
Barb C.
User in Computer Software
Ease of use, importing gifs, tag options
Casey L.
Administrator in Financial Services
Creates consistency and increases accuracy. All whilst being able to administrate and update easily.
Most Helpful Critical Review
User in Computer Software
It seems to go back and forth - they don't keep their web-based editor and desktop editor at the same speeds - one always seems to be not working, which is very frustrating.
Administrator in Financial Services
I have to say that anything that I've pointed out that I would like to see improved in the product has since been improved; the product development team at livepro is incredibly responsive.
Top Alternatives
Discussions
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livepro Knowledge Management has no discussions with answers
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