Compare ScreenSteps and livepro Knowledge Management 
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (56.3% of reviews)
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Free Trial 50 Seats Per Month
ScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing planslivepro Knowledge Management
Star Rating
(167)4.8 out of 5
Market Segments
Mid-Market (56.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 50 Seats Per Month
Learn more about livepro Knowledge ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ScreenSteps excels in providing a user-friendly experience, with many users highlighting its intuitive setup and ease of use. One user mentioned, "The software is easy to use, easy to set up, and useful as an internal or external Product Manual."
- Users say that livepro Knowledge Management stands out for its robust user interface and user experience, making it easy for teams to keep their knowledge base updated. A reviewer noted, "It's really user-friendly, and the UI and UX are really good."
- According to verified reviews, ScreenSteps is praised for its exceptional customer support, with users appreciating the "incredibly fast support" and the ability to enhance content usability. This level of support seems to be a significant factor in user satisfaction.
- Reviewers mention that livepro Knowledge Management's purpose-built design allows it to function effectively for specific organizational needs, making it easier to create and govern knowledge. One user stated, "Being a purpose-built system means that Livepro functions in the way we need it to."
- Users highlight that while ScreenSteps offers a strong feature set, including options for keyword integration in searches, livepro Knowledge Management provides a more comprehensive auditing and tracking system, which is beneficial for maintaining knowledge integrity.
- G2 reviewers indicate that both products have their strengths, but livepro Knowledge Management's higher recent review activity suggests a more engaged user base, which may reflect ongoing improvements and user satisfaction over time.
Pricing
Entry-Level Pricing
ScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
livepro Knowledge Management
livepro Knowledgebase
Free Trial
50 Seats Per Month
Access the features of a knowledge management solution without any licenses.
- Decision Trees make it easy for your customers and staff to get the right answers without needing human help.
- Work Instructions - simplify even the most complex processes to eliminate costly mistakes
- Hubs -Gather all your like information in one place to make it even easier to find - saves time and money
Free Trial
ScreenSteps
Free Trial is available
livepro Knowledge Management
Free Trial is available
Ratings
Meets Requirements
9.2
38
9.4
103
Ease of Use
9.2
38
9.6
105
Ease of Setup
9.3
28
9.2
89
Ease of Admin
9.2
30
9.1
68
Quality of Support
9.6
33
9.7
100
Has the product been a good partner in doing business?
9.7
29
9.9
66
Product Direction (% positive)
8.1
36
9.9
96
Features by Category
Administration
Not enough data
9.3
29
Not enough data
9.2
23
Feature Not Available
9.4
20
Knowledge Management
9.7
6
9.9
34
9.7
5
9.6
22
8.3
5
9.5
19
Compliance
Not enough data
9.8
22
Feature Not Available
9.9
23
Feature Not Available
9.8
19
Feature Not Available
9.6
19
Customer Support
Feature Not Available
9.5
19
Feature Not Available
8.7
15
Not enough data
9.6
19
Data Security
Feature Not Available
9.8
14
8.0
5
9.6
13
8.7
5
9.8
25
Not enough data
9.5
13
Administration
Not enough data
9.6
13
9.0
5
9.7
26
9.2
6
9.7
25
Generative AI
Not enough data
9.2
11
Guide Options
9.7
5
9.5
25
9.7
6
9.2
23
9.3
5
9.4
33
9.7
5
8.5
21
9.4
6
9.5
25
Guide Tools
Not enough data
9.4
16
Not enough data
9.6
30
9.0
5
9.4
25
9.0
5
9.3
28
Access Options
Not enough data
8.3
12
Not enough data
8.6
16
Not enough data
9.7
31
Task Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checklist Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Availability
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.9
21
Not enough data
9.5
13
Not enough data
9.1
9
Not enough data
Not enough data
Not enough data
9.7
5
Self-Service Platform
Not enough data
10.0
5
Not enough data
9.4
6
Not enough data
7.8
6
Not enough data
8.3
6
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ScreenSteps and livepro Knowledge Management are categorized as Knowledge Base, Work Instructions, and Contact Center Knowledge Base
Unique Categories
ScreenSteps is categorized as Standard Operating Procedures
livepro Knowledge Management is categorized as Customer Self-Service, Enterprise Search Software, and Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
livepro Knowledge Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
43.1%
Banking
5.9%
Financial Services
5.9%
Non-Profit Organization Management
5.9%
Information Technology and Services
3.9%
Other
35.3%
Government Administration
16.3%
Telecommunications
13.8%
Insurance
13.8%
Financial Services
11.4%
Consumer Services
6.5%
Other
38.2%
Discussions
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
livepro Knowledge Management has no discussions with answers
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