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# ScreenSteps vs livepro Knowledge Management Comparison - What are their main differences?

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ScreenStepslivepro Knowledge Management[+ Add Product](#)

Reviews

**ScreenSteps** [

4.7/5(54)

](https://www.g2.com/products/screensteps/reviews#reviews)

**livepro Knowledge Management** [

4.8/5(168)

](https://www.g2.com/products/livepro-knowledge-management/reviews#reviews)

Pricing

**ScreenSteps**
Free Trial

**Starting at $100.00** 10 User Per Month · Answer Plan

**livepro Knowledge Management**
Free Trial

**Free Trial** 50 Seats Per Month · livepro Knowledgebase

**Pricing Insights**
from reviews

Time to Implement

**ScreenSteps**
1 monthFaster

Based on 5 responses

**livepro Knowledge Management**
4 months

Based on 35 responses

Return on Investment

**ScreenSteps**
10 months

Based on 7 responses

**livepro Knowledge Management**
5 months5 months sooner

Based on 25 responses

Perceived Cost

**ScreenSteps**
$$$$$

**livepro Knowledge Management**
$$$$$

Average Discount

**ScreenSteps**
10%4% more

**livepro Knowledge Management**
6%

 ![ScreenSteps](https://images.g2crowd.com/uploads/product/hd_favicon/4625e4aca367445ff4b2f3c2e0a663b8/screensteps.svg "ScreenSteps")

 ![livepro Knowledge Management](https://images.g2crowd.com/uploads/product/hd_favicon/e0472c6477543a610d28534461849e8c/livepro-knowledge-management.svg "livepro Knowledge Management")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**ScreenSteps**
[
Ease of Use (1)
](https://www.g2.com/products/screensteps/reviews?filters%5Bsentiment_snippet%5D=1611854&qs=pros-and-cons#reviews)[
Easy Setup (1)
](https://www.g2.com/products/screensteps/reviews?filters%5Bsentiment_snippet%5D=1611897&qs=pros-and-cons#reviews)[
Formatting Issues (1)
](https://www.g2.com/products/screensteps/reviews?filters%5Bsentiment_snippet%5D=1611923&qs=pros-and-cons#reviews)[
Limited Options (1)
](https://www.g2.com/products/screensteps/reviews?filters%5Bsentiment_snippet%5D=1611887&qs=pros-and-cons#reviews)

**livepro Knowledge Management**
[
Ease of Use (73)
](https://www.g2.com/products/livepro-knowledge-management/reviews?filters%5Bsentiment_snippet%5D=1546095&qs=pros-and-cons#reviews)[
Knowledge Base (55)
](https://www.g2.com/products/livepro-knowledge-management/reviews?filters%5Bsentiment_snippet%5D=2246555&qs=pros-and-cons#reviews)[
Inefficient Search (10)
](https://www.g2.com/products/livepro-knowledge-management/reviews?filters%5Bsentiment_snippet%5D=2353706&qs=pros-and-cons#reviews)[
Inefficient Search Function (9)
](https://www.g2.com/products/livepro-knowledge-management/reviews?filters%5Bsentiment_snippet%5D=2353402&qs=pros-and-cons#reviews)

Integrations

**ScreenSteps**
Not enough data

**livepro Knowledge Management**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image")

Five9 Intelligent Cloud...

](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image")

Genesys Cloud CX

](https://www.g2.com/products/genesys-cloud-cx/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_033aa224b72b00b72e8860e4e6401efc/microsoft-excel.png "Product Avatar Image")

Microsoft Excel

](https://www.g2.com/products/microsoft-excel/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image")

Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[
View all
](https://www.g2.com/products/livepro-knowledge-management/integrations)

Screenshots

**ScreenSteps**
 ![ScreenSteps screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/62783/expirable-direct-uploads_2Fdb303ccb-1a59-4209-9ded-b3e031ee5782_2Fknowledge-base_1.png)

**livepro Knowledge Management**
 ![livepro Knowledge Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/83905/Rocket.png)

Ratings

Meets Requirements

**ScreenSteps**

9.2

9.238

**livepro Knowledge Management**

9.4

9.4104

Ease of Use

**ScreenSteps**

9.2

9.238

**livepro Knowledge Management**

9.5

9.5106

Ease of Setup

**ScreenSteps**

9.3

9.328

**livepro Knowledge Management**

9.2

9.289

Ease of Admin

**ScreenSteps**

9.2

9.230

**livepro Knowledge Management**

9.1

9.168

Quality of Support

**ScreenSteps**

9.6

9.633

**livepro Knowledge Management**

9.7

9.7101

Has the product been a good partner in doing business?

**ScreenSteps**

9.7

9.729

**livepro Knowledge Management**

9.9

9.966

Product Direction (% positive)

**ScreenSteps**

8.1

8.136

**livepro Knowledge Management**

9.9

9.997

Features

Contact Center Knowledge Base[Hide 21 FeaturesShow 21 Features](javascript:void(0);)

8.9

6

9.5

51

Administration

Database Management 

Not enough data

9.2(won by default)

30

Data Workflows

Not enough data

9.2(won by default)

23

Issue Management

Feature Not Available

9.4(won by default)

20

Knowledge Management

Knowledge Base

9.7

6

9.8(won by 0.1)

35

Publishing Workflows

9.7(won by 0.1)

5

9.6

22

Analytics

8.3

5

9.5(won by 1.2)

19

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Compliance

Policies and Controls

Not enough data

9.8(won by default)

23

Data Governance

Feature Not Available

9.9(won by default)

23

Compliance

Feature Not Available

9.8(won by default)

19

Auditing

Feature Not Available

9.6(won by default)

19

Customer Support

Intelligent Search

Feature Not Available

9.5(won by default)

19

Suggestions

Feature Not Available

8.7(won by default)

15

Decision Trees

Not enough data

9.6(won by default)

20

Data Security

Data Transport

8.0

5

9.6(won by 1.6)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Access Management

8.7

5

9.8(won by 1.1)

26

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Risk Data Attributes

Feature Not Available

9.8(won by default)

14

Multi-Factor Authentication

Not enough data

9.5(won by default)

13

Administration

User, Role, and Access Management

9.0

5

9.7(won by 0.7)

26

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Performance and Reliability

9.2

6

9.7(won by 0.5)

25

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Integrations

Not enough data

9.6(won by default)

13

Generative AI

AI Text Summarization

Not enough data

9.2(won by default)

11

Work Instructions[Hide 41 FeaturesShow 41 Features](javascript:void(0);)

9.4

8

9.2

45

Guide Options

Rich Text Editor

9.7(won by 0.2)

5

9.5

25

Drag and Drop Editor

9.7(won by 0.5)

6

 (There is a greater than 0.5 difference between this product's rating and its competitors)

9.2

23

Page Templates

9.3

5

9.4(won by 0.1)

34

Video Tutorials

9.7(won by 1.2)

5

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.5

21

Document Upload

9.4(tied score)

6

9.4(tied score)

26

Guide Tools

Training Modules

9.0

5

9.4(won by 0.4)

25

Analytics

9.0

5

9.3(won by 0.3)

28

Prerequisites

Not enough data

9.4(won by default)

16

Workflows

Not enough data

9.6(won by default)

30

Access Options

Multi-Language Support

Not enough data

8.3(won by default)

12

Mobile Device Support

Not enough data

8.6(won by default)

16

Single Sign-On (SSO)

Not enough data

9.7(won by default)

31

Decision Support

Not enough data

Not enough data

Additional Functionality

Collaboration Tools

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

API

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Knowledge Base[Hide 75 FeaturesShow 75 Features](javascript:void(0);)

9.4

5

9.4

9

Knowledge Pages

In-Content Feedback

Not enough data

9.4(won by default)

6

Templates

Not enough data

Not enough data

Versioning and Version History

Not enough data

Not enough data

Decision Trees

Not enough data

Not enough data

Duplicate Detection

Feature Not Available

Not enough data

Content Editor

Not enough data

Not enough data

WYSIWYG Editor

Not enough data

Not enough data

Rich Text Editor

Not enough data

Not enough data

Drag & Drop Editor

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Pre-built Templates

Not enough data

Not enough data

Knowledge Dissemination

Permissions

9.7(won by default)

5

Not enough data

Knowledge Sharing

9.0(won by default)

5

Not enough data

Page Analytics

Not enough data

Not enough data

Notifications

Not enough data

Not enough data

Advanced Search

Not enough data

Not enough data

Browser Extension

Not enough data

Not enough data

Organization

Not enough data

Not enough data

Other Integrations

Not enough data

Not enough data

Knowledge Integrations

Not enough data

Not enough data

Full Text Search

Not enough data

Not enough data

Web Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Knowledge Base

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

API

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

SEO Management

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Mobile Interface

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Online Forums

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Wiki

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

9.0

22

Generative AI

AI Text Summarization

Not enough data

Not enough data

Self-Service Experience

Knowledge Base

Not enough data

9.9(won by default)

21

Searchable Articles

Not enough data

9.5(won by default)

13

Community Forums

Not enough data

9.1(won by default)

9

Personalization

Not enough data

9.7(won by default)

5

Mobile Optimization

Not enough data

Not enough data

Self-Service Platform

Branding

Not enough data

10.0(won by default)

5

Automation

Not enough data

9.4(won by default)

6

Artificial Intelligence

Not enough data

7.8(won by default)

6

Integrations

Not enough data

8.3(won by default)

6

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Show 5 feature categories with incomplete data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Standard Operating Procedures[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

Not enough data

Task Tracking

Activity Feed

Not enough data

Not enough data

Task Schedules

Not enough data

Not enough data

Comments

Not enough data

Not enough data

Checklist Options

Templates

Not enough data

Not enough data

Native Forms

Not enough data

Not enough data

Downloadable Manuals

Not enough data

Not enough data

Software Availability

Integrations

Not enough data

Not enough data

Permissions

Not enough data

Not enough data

Mobile Application

Feature Not Available

Not enough data

Desktop Application

Not enough data

Not enough data

Enterprise Search Software[Hide 69 FeaturesShow 69 Features](javascript:void(0);)

Not enough data

Not enough data

Compatibility

Federated Search

Not enough data

Not enough data

File Types

Not enough data

Not enough data

Global Language Support

Not enough data

Not enough data

Agentic AI - Enterprise Search Software

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Search Queries

Typo Tolerance

Not enough data

Not enough data

Faceted Search

Not enough data

Not enough data

Synonyms

Not enough data

Not enough data

Highlighting

Not enough data

Not enough data

Natural Language

Not enough data

Not enough data

Full Text Search

Not enough data

Not enough data

AI powered search - Enterprise Search Software

Generative RAG (Retrieval augmented generation)

Not enough data

Not enough data

Relevance Tuning

Not enough data

Not enough data

NLP & Semantic search

Not enough data

Not enough data

Fuzzy Search

Not enough data

Not enough data

Functionality

Personalization

Not enough data

Not enough data

Search Analytics

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Compatibility - Enterprise Search Software

File Types

Not enough data

Not enough data

Federated Search

Not enough data

Not enough data

Global Language Support

Not enough data

Not enough data

Additional Functionality

Sentiment Analysis

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Metadata Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Indexing

Not enough data

Not enough data

Autocomplete

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Query Suggestions

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

For Enterprises

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Functionality - Enterprise Search Software

Personalization

Not enough data

Not enough data

Search Analytics

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Search Queries - Enterprise Search Software

Highlighting

Not enough data

Not enough data

Faceted Search

Not enough data

Not enough data

Typo Tolerance

Not enough data

Not enough data

Synonyms

Not enough data

Not enough data

Genesys AppFoundry Marketplace[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Genesys AppFoundry Marketplace

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Knowledge Management[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

Not enough data

Knowledge Base

Q & A

Not enough data

Not enough data

Link Sharing

Not enough data

Not enough data

Searchable

Not enough data

Not enough data

Security

Verification

Not enough data

Not enough data

Role-Based Permission

Not enough data

Not enough data

Public vs Private

Not enough data

Not enough data

Content

Trackable Analytics

Not enough data

Not enough data

Import

Not enough data

Not enough data

File Viewing

Not enough data

Not enough data

Update Notifications

Not enough data

Not enough data

Communication

Social Features

Not enough data

Not enough data

Tagging 

Not enough data

Not enough data

Upload 

Not enough data

Not enough data

Comments

Not enough data

Not enough data

Additional Functionality

Collaboration Tools

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

API

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Catalog Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![ScreenSteps](https://images.g2crowd.com/uploads/product/hd_favicon/4625e4aca367445ff4b2f3c2e0a663b8/screensteps.svg "ScreenSteps")](https://www.g2.com/products/screensteps/reviews)

ScreenSteps

Small-Business(50 or fewer emp.)

44.0%

Mid-Market(51-1000 emp.)

50.0%

Enterprise(\> 1000 emp.)

6.0%

[![livepro Knowledge Management](https://images.g2crowd.com/uploads/product/hd_favicon/e0472c6477543a610d28534461849e8c/livepro-knowledge-management.svg "livepro Knowledge Management")](https://www.g2.com/products/livepro-knowledge-management/reviews)

livepro Knowledge Management

Small-Business(50 or fewer emp.)

18.4%

Mid-Market(51-1000 emp.)

56.6%

Enterprise(\> 1000 emp.)

25.0%

Small-Business

(50 or fewer emp.)

44.0%

18.4%

Mid-Market

(51-1000 emp.)

50.0%

56.6%

Enterprise

(\> 1000 emp.)

6.0%

25.0%

Reviewers' Industry

[![ScreenSteps](https://images.g2crowd.com/uploads/product/hd_favicon/4625e4aca367445ff4b2f3c2e0a663b8/screensteps.svg "ScreenSteps")](https://www.g2.com/products/screensteps/reviews)
ScreenSteps

Computer Software

43.1%

Banking

5.9%

Financial Services

5.9%

Non-Profit Organization Management

5.9%

Information Technology and Services

3.9%

Other

35.3%

[![livepro Knowledge Management](https://images.g2crowd.com/uploads/product/hd_favicon/e0472c6477543a610d28534461849e8c/livepro-knowledge-management.svg "livepro Knowledge Management")](https://www.g2.com/products/livepro-knowledge-management/reviews)
livepro Knowledge Management

Government Administration

16.1%

Insurance

14.5%

Telecommunications

13.7%

Financial Services

11.3%

Consumer Services

6.5%

Other

37.9%

FAQs

## ScreenSteps vs livepro Knowledge Management FAQs

Generated using AI

Last updated: August 16, 2026

### What is the difference between ScreenSteps vs livepro Knowledge Management?

livepro Knowledge Management stands out for its broader feature set and higher reviewer-cited strengths, while ScreenSteps is praised for its ease of use and support.

| [ScreenSteps](https://www.g2.com/products/screensteps/reviews) | [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management/reviews) |
| --- | --- |
| 4.7/5 (54 reviews) | 4.8/5 (168 reviews) |
| Mid-Market | Mid-Market |
| 9.3 | 9.2 |
| 9.6 | 9.7 |
| Ease of Use | Ease of Use (73 all-time mentions) |

### How do the pricing models of ScreenSteps and livepro Knowledge Management compare?

livepro Knowledge Management is rated higher for value, with reviewers expressing greater satisfaction with its pricing and cost structure.

- **ScreenSteps:** In recent reviews, some buyers mention that the price could be more accessible for small companies, and a few cite the cost as a consideration.
- **livepro Knowledge Management:** Reviewers do not cite pricing as a concern, and the product achieves higher satisfaction on value-related dimensions.

### What are the best alternatives to ScreenSteps and livepro Knowledge Management?

The top 3 alternatives to ScreenSteps and livepro Knowledge Management are Agentforce Service, Guru, and Scribe.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [ScreenSteps](https://www.g2.com/products/screensteps/reviews) | 4.7/5 (54 reviews) | Mid-Market | Some reviewers mention price as a consideration | Ease of Use |
| [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management/reviews) | 4.8/5 (168 reviews) | Mid-Market | — | Ease of Use (73 all-time mentions) |
| [Agentforce Service](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5 (7,359 reviews) | Mid-Market | — | — |
| [Guru](https://www.g2.com/products/guru/reviews) | 4.7/5 (2,322 reviews) | Mid-Market | — | — |
| [Scribe](https://www.g2.com/products/scribe/reviews) | 4.8/5 (929 reviews) | Small-Business | — | — |

### Which Work Instructions features should I prioritize when comparing ScreenSteps and livepro Knowledge Management?

Buyers should prioritize Knowledge Base quality, Intelligent Search, Auditing and Compliance, Data Governance, and Integration capabilities when comparing ScreenSteps and livepro Knowledge Management.

- **Knowledge Base:** livepro Knowledge Management is cited for Knowledge Base in 55 all-time mentions; ScreenSteps is cited for Knowledge Base in recent reviews.
- **Intelligent Search:** livepro Knowledge Management offers Intelligent Search as a feature; ScreenSteps does not list this feature.
- **Auditing and Compliance:** livepro Knowledge Management provides Auditing and Compliance features; ScreenSteps does not list these features.
- **Data Governance:** livepro Knowledge Management includes Data Governance and Risk Data Attributes; ScreenSteps does not list these features.
- **Integrations:** livepro Knowledge Management is mentioned for integrations with Microsoft Teams and Outlook in recent reviews; ScreenSteps reviewers mention integration as a wish-list item.

### What are the pros and cons of ScreenSteps vs livepro Knowledge Management?

ScreenSteps is strongest for ease of use and support, while livepro Knowledge Management leads in Knowledge Base quality and advanced features.

- **ScreenSteps strengths:** Reviewers highlight ease of use, easy setup, efficiency, helpfulness, and navigation ease.
- **ScreenSteps trade-offs:** Formatting issues and limited options are noted in recent reviews.
- **livepro Knowledge Management strengths:** 73 all-time mentions for ease of use, 55 for Knowledge Base, 45 for helpfulness, 36 for intuitive design, 33 for features, 26 for customer support, 26 for efficiency, 24 for easy setup, 22 for knowledge sharing, 19 for artificial intelligence, and 18 for easy integrations.
- **livepro Knowledge Management trade-offs:** Some reviewers mention a steep learning curve, a rigid structure, and occasional UI limitations.

### Is ScreenSteps or livepro Knowledge Management better for small businesses?

ScreenSteps is a strong fit for small businesses, with reviewers noting its ease of setup and use for organizations of all sizes.

- **ScreenSteps:** Largest segment is Mid-Market, but recent reviews recommend it for both large and small businesses, citing easy setup and strong support.
- **livepro Knowledge Management:** Largest segment is Mid-Market, and reviewers highlight its scalability and ease of use, but also mention a learning curve for new users.

### Which Work Instructions platform has better integrations?

livepro Knowledge Management is favored for integrations, with reviewers citing multiple third-party tool connections.

- **ScreenSteps:** Reviewers mention a desire for more integrations, specifically referencing a wish for Intercom integration.
- **livepro Knowledge Management:** Integrations with Microsoft Teams (2 all-time mentions) and Microsoft Outlook (1 all-time mention) are cited in recent reviews.

### How do ScreenSteps and livepro Knowledge Management compare on customer support?

livepro Knowledge Management and ScreenSteps are at near-parity on Quality of Support, with scores of 9.7 and 9.6 respectively.

- **ScreenSteps:** Reviewers consistently praise the support team for responsiveness, helpfulness, and custom feature development.
- **livepro Knowledge Management:** 26 all-time mentions for customer support, with reviewers highlighting responsive, collaborative, and action-oriented support experiences.

### Which is easier to implement, ScreenSteps or livepro Knowledge Management?

ScreenSteps and livepro Knowledge Management are at parity on Ease of Setup, with scores of 9.3 and 9.2 respectively.

- **ScreenSteps:** Reviewers describe setup as easy and straightforward, with minimal training required for administrators and content authors.
- **livepro Knowledge Management:** 24 all-time mentions for easy setup, with reviewers noting smooth onboarding and supportive guidance from the vendor team.

### Which product has better Knowledge Base?

livepro Knowledge Management is the leader for Knowledge Base, with 55 all-time reviewer mentions and advanced features.

- **ScreenSteps:** Reviewers cite Knowledge Base quality in recent reviews, with strong scores for Meets Requirements (9.2) and Ease of Use (9.2).
- **livepro Knowledge Management:** 55 all-time mentions for Knowledge Base, advanced features like Intelligent Search and Data Governance, and a Meets Requirements score of 9.4.

Alternatives

**ScreenSteps Alternatives**

 ![Guru](https://images.g2crowd.com/uploads/product/hd_favicon/ca023436a2b2ea9ce1964fde428f0038/guru.svg "Guru")

[
Guru
](/products/guru/reviews)

 ![Scribe](https://images.g2crowd.com/uploads/product/hd_favicon/c303e75e63fb4ef89018f108a13293da/scribe%282%29.svg "Scribe")

[
Scribe
](/products/scribe/reviews)

 ![Confluence](https://images.g2crowd.com/uploads/product/hd_favicon/cd7013b9ca4438b20378625373b7a8d8/confluence.svg "Confluence")

[
Confluence
](/products/confluence/reviews)

 ![Bloomfire](https://images.g2crowd.com/uploads/product/hd_favicon/559a69dd7869db05605b636c82852460/bloomfire.svg "Bloomfire")

[
Bloomfire
](/products/bloomfire/reviews)

**livepro Knowledge Management Alternatives**

 ![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud")

[
Salesforce Service Cloud
](/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

 ![Guru](https://images.g2crowd.com/uploads/product/hd_favicon/ca023436a2b2ea9ce1964fde428f0038/guru.svg "Guru")

[
Guru
](/products/guru/reviews)

 ![Document360](https://images.g2crowd.com/uploads/product/hd_favicon/b872c1cb242b0087c09d41abdeb977a3/document360.svg "Document360")

[
Document360
](/products/document360/reviews)

 ![Bloomfire](https://images.g2crowd.com/uploads/product/hd_favicon/559a69dd7869db05605b636c82852460/bloomfire.svg "Bloomfire")

[
Bloomfire
](/products/bloomfire/reviews)