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Compare ScreenSteps and livepro Knowledge Management

See this
side-by-side comparison of ScreenSteps vs. livepro Knowledge Management
based on preference data from user reviews. ScreenSteps rates 4.5/5 stars with 28 reviews. By contrast, livepro Knowledge Management rates 4.9/5 stars with 47 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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ScreenSteps
ScreenSteps
(28)
4.5 out of 5
ScreenSteps
livepro Knowledge Management
livepro Knowledge Management
(47)
4.9 out of 5
livepro Knowledge Management
Star Rating
ScreenSteps
ScreenSteps
livepro Knowledge Management
livepro Knowledge Management
Market Segments
ScreenSteps
ScreenSteps
Mid-Market (55.6% of reviews)
livepro Knowledge Management
livepro Knowledge Management
Mid-Market (62.8% of reviews)
Entry Level Price
ScreenSteps
ScreenSteps
Starting at $150 per month billed annually - $180/month when billed monthly
livepro Knowledge Management
livepro Knowledge Management
Starts from $499 unlimited users

ScreenSteps vs livepro Knowledge Management

When assessing the two solutions, reviewers found livepro Knowledge Management easier to use and do business with overall. However, reviewers preferred the ease of set up with ScreenSteps, along with administration.

  • Reviewers felt that livepro Knowledge Management meets the needs of their business better than ScreenSteps.
  • When comparing quality of ongoing product support, reviewers felt that livepro Knowledge Management is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of livepro Knowledge Management over ScreenSteps.
Categories
Shared Categories
ScreenSteps
ScreenSteps
livepro Knowledge Management
livepro Knowledge Management
ScreenSteps and livepro Knowledge Management are categorized as Contact Center Knowledge Base and Work Instructions
Unique Categories
ScreenSteps
ScreenSteps is categorized as Enterprise Wiki
livepro Knowledge Management
livepro Knowledge Management is categorized as Genesys AppFoundry Marketplace and Customer Self-Service
Pricing
ScreenSteps
ScreenSteps Pricing
Standard
Starting at $150per month billed annually - $180/month when billed monthly
Advanced
Starting at $300per month billed annually - $360/month when billed monthly
Add-ons
Starting at $100per month
Free Trial
livepro Knowledge Management
livepro Knowledge Management Pricing
livepro Knowledgebase
Starts from $499unlimited users
Free Trial
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Ratings
Meets Requirements
ScreenSteps
ScreenSteps
9.1
Responses: 25
livepro Knowledge Management
livepro Knowledge Management
9.6
Responses: 34
Ease of Use
ScreenSteps
ScreenSteps
9.1
Responses: 25
livepro Knowledge Management
livepro Knowledge Management
9.6
Responses: 35
Ease of Setup
ScreenSteps
ScreenSteps
9.4
Responses: 17
livepro Knowledge Management
livepro Knowledge Management
9.3
Responses: 26
Ease of Admin
ScreenSteps
ScreenSteps
9.4
Responses: 18
livepro Knowledge Management
livepro Knowledge Management
8.8
Responses: 26
Quality of Support
ScreenSteps
ScreenSteps
9.6
Responses: 21
livepro Knowledge Management
livepro Knowledge Management
9.7
Responses: 34
Ease of Doing Business With
ScreenSteps
ScreenSteps
9.7
Responses: 17
livepro Knowledge Management
livepro Knowledge Management
9.9
Responses: 24
Product Direction (% positive)
ScreenSteps
ScreenSteps
7.7
Responses: 25
livepro Knowledge Management
livepro Knowledge Management
9.6
Responses: 32
Features
Administration
Database Management
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Data Workflows
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Issue Management
ScreenSteps
ScreenSteps
Feature Not Available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Guide Options
Rich Text Editor
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
9.0
Responses: 5
Drag and Drop Editor
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Page Templates
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
9.3
Responses: 5
Video Tutorials
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Document Upload
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Knowledge Management
Knowledge Base
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Publishing Workflows
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Analytics
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Knowledge Base
Q & A
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Link Sharing
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Searchable
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Compliance
Policies and Controls
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Data Governance
ScreenSteps
ScreenSteps
Feature Not Available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Compliance
ScreenSteps
ScreenSteps
Feature Not Available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Auditing
ScreenSteps
ScreenSteps
Feature Not Available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Guide Tools
Prerequisites
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Workflows
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
9.3
Responses: 5
Training Modules
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
9.0
Responses: 5
Analytics
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
8.0
Responses: 5
Customer Support
Intelligent Search
ScreenSteps
ScreenSteps
Feature Not Available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Suggestions
ScreenSteps
ScreenSteps
Feature Not Available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Decision Trees
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Security
Verification
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Role-Based Permission
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Public vs Private
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Data Security
Risk Data Attributes
ScreenSteps
ScreenSteps
Feature Not Available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Data Transport
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Access Management
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Multi-Factor Authentication
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Access Options
Multi-Language Support
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Mobile Device Support
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Single Sign-On (SSO)
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
9.3
Responses: 5
Administration
Integrations
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
User, Role, and Access Management
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Performance and Reliability
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Content
Trackable Analytics
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Import
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
File Viewing
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Update Notifications
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Communication
Social Features
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Tagging
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Upload
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Comments
ScreenSteps
ScreenSteps
Not enough data available
livepro Knowledge Management
livepro Knowledge Management
Not enough data available
Reviewers' Company Size
Reviewers of both ScreenSteps and livepro Knowledge Management were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
ScreenSteps
ScreenSteps
40.7%
livepro Knowledge Management
livepro Knowledge Management
7.0%
Mid-Market
(51-1000 emp.)
ScreenSteps
ScreenSteps
55.6%
livepro Knowledge Management
livepro Knowledge Management
62.8%
Enterprise
(> 1000 emp.)
ScreenSteps
ScreenSteps
3.7%
livepro Knowledge Management
livepro Knowledge Management
30.2%
Reviewers' Industry
ScreenSteps
ScreenSteps Industry
Computer Software
57.1%
Publishing
7.1%
Internet
7.1%
Financial Services
7.1%
Real Estate
3.6%
Other
17.9%
livepro Knowledge Management
livepro Knowledge Management Industry
Financial Services
23.3%
Government Administration
18.6%
Insurance
14.0%
Medical Practice
9.3%
Health, Wellness and Fitness
7.0%
Other
27.9%
Reviews
Most Helpful Favorable Review
ScreenSteps
Barb C.
User in Computer Software

Ease of use, importing gifs, tag options

livepro Knowledge Management
Casey L.
Administrator in Financial Services

Creates consistency and increases accuracy. All whilst being able to administrate and update easily.

Most Helpful Critical Review
ScreenSteps
GC
User in Computer Software

It seems to go back and forth - they don't keep their web-based editor and desktop editor at the same speeds - one always seems to be not working, which is very frustrating.

livepro Knowledge Management
G
Administrator in Financial Services

I have to say that anything that I've pointed out that I would like to see improved in the product has since been improved; the product development team at livepro is incredibly responsive.

Discussions
ScreenSteps
ScreenSteps Discussions
Monty the Mongoose crying
ScreenSteps has no discussions with answers
livepro Knowledge Management
livepro Knowledge Management Discussions
Monty the Mongoose crying
livepro Knowledge Management has no discussions with answers
Screenshots
ScreenSteps
ScreenSteps Screenshots
livepro Knowledge Management
livepro Knowledge Management Screenshots
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