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At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (56.4% of reviews)
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Free Trial 50 Seats Per Month
ScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing planslivepro Knowledge Management
Star Rating
(84)4.9 out of 5
Market Segments
Mid-Market (56.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 50 Seats Per Month
Learn more about livepro Knowledge ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ScreenSteps excels in its "Rich Text Editor" with a score of 9.7, allowing for detailed formatting and customization, while livepro Knowledge Management's editor, scoring 9.5, is slightly less flexible, which some users find limiting for complex documentation.
- Reviewers mention that ScreenSteps offers a superior "Drag and Drop Editor" with a score of 9.7, making it easier to organize content visually, whereas livepro's editor, scoring 8.7, has been noted by users as less intuitive and more cumbersome for rearranging content.
- G2 users highlight that ScreenSteps has a robust "Knowledge Base" feature with a score of 9.7, which is praised for its user-friendly interface, while livepro's Knowledge Base, scoring 9.6, is effective but lacks some of the advanced search functionalities that users desire.
- Users on G2 report that livepro Knowledge Management shines in "Quality of Support," scoring 9.8, with many reviewers praising the responsiveness and helpfulness of the support team, compared to ScreenSteps' score of 9.6, which, while still strong, has received some feedback about slower response times.
- Reviewers mention that livepro's "User, Role, and Access Management" feature, scoring 9.8, is highly regarded for its granularity and ease of use, while ScreenSteps, with a score of 9.0, has been noted as less comprehensive in managing user permissions, leading to some frustration among users needing detailed access controls.
- Users say that livepro Knowledge Management's "Analytics" feature, scoring 8.9, provides deeper insights into user engagement and content effectiveness, whereas ScreenSteps' analytics, scoring 8.3, is seen as more basic, lacking some of the advanced reporting capabilities that users expect for tracking knowledge base performance.
Pricing
Entry-Level Pricing
ScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
livepro Knowledge Management
livepro Knowledgebase
Free Trial
50 Seats Per Month
Access the features of a knowledge management solution without any licenses.
- Decision Trees make it easy for your customers and staff to get the right answers without needing human help.
- Work Instructions - simplify even the most complex processes to eliminate costly mistakes
- Hubs -Gather all your like information in one place to make it even easier to find - saves time and money
Free Trial
ScreenSteps
Free Trial is available
livepro Knowledge Management
Free Trial is available
Ratings
Meets Requirements
9.2
38
9.5
59
Ease of Use
9.2
38
9.7
60
Ease of Setup
9.3
28
9.2
48
Ease of Admin
9.2
30
9.0
47
Quality of Support
9.6
33
9.8
58
Has the product been a good partner in doing business?
9.7
29
10.0
45
Product Direction (% positive)
8.1
36
9.8
55
Features by Category
Administration
Not enough data
9.3
17
Not enough data
8.9
16
Feature Not Available
9.3
16
Knowledge Management
9.7
6
9.6
14
9.7
5
9.7
12
8.3
5
9.1
11
Compliance
Not enough data
9.8
16
Feature Not Available
9.8
15
Feature Not Available
9.8
14
Feature Not Available
9.4
15
Customer Support
Feature Not Available
9.6
12
Feature Not Available
8.3
10
Not enough data
9.4
12
Data Security
Feature Not Available
9.7
11
8.0
5
9.5
11
8.7
5
9.8
15
Not enough data
9.4
11
Administration
Not enough data
9.4
8
9.0
5
9.6
12
9.2
6
9.9
13
Generative AI
Not enough data
9.3
5
Guide Options
9.7
5
9.2
17
9.7
6
8.7
14
9.3
5
9.0
17
9.7
5
7.9
14
9.4
6
9.0
14
Guide Tools
Not enough data
9.3
14
Not enough data
9.3
15
9.0
5
9.0
15
9.0
5
8.9
16
Access Options
Not enough data
8.0
10
Not enough data
8.2
12
Not enough data
9.5
18
Task Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checklist Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Availability
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.8
10
Not enough data
9.3
9
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ScreenSteps and livepro Knowledge Management are categorized as Work Instructions and Contact Center Knowledge Base
Unique Categories
ScreenSteps is categorized as Knowledge Base and Standard Operating Procedures
livepro Knowledge Management is categorized as Customer Self-Service and Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
livepro Knowledge Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
43.1%
Non-Profit Organization Management
5.9%
Financial Services
5.9%
Banking
5.9%
Real Estate
3.9%
Other
35.3%
Government Administration
17.9%
Financial Services
17.9%
Insurance
16.7%
Consumer Services
7.7%
Medical Practice
5.1%
Other
34.6%
Discussions
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
livepro Knowledge Management has no discussions with answers
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