--- title: livepro Knowledge Management Reviews meta_title: 'livepro Knowledge Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 168 reviews by the users' company size, role or industry to find out how livepro Knowledge Management works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 168 scale: '5' date_modified: '2026-07-19' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # livepro Knowledge Management Reviews **Vendor:** livepro **Category:** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base) **Average Rating:** 4.8/5.0 **Total Reviews:** 168 ## About livepro Knowledge Management livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies. ## livepro Knowledge Management Pros & Cons **What users like:** - Users praise the **intuitive and user-friendly design** of livepro Knowledge Management, enhancing productivity and customer experience. (73 reviews) - Users appreciate the **user-friendly interface** of livepro Knowledge Management, enhancing their experience and efficiency in finding information. (55 reviews) - Users appreciate the **user-friendly interface** of livepro Knowledge Management, facilitating ease of use and effective communication. (45 reviews) - Users love the **intuitive search function** in Livepro, enabling quick access to accurate information for enhanced customer support. (36 reviews) - Users appreciate the **user-friendly interface and seamless integration** of livepro Knowledge Management, enhancing efficiency and collaboration. (33 reviews) - Users highlight the **incredible customer support** of Livepro Knowledge Management, appreciating their responsiveness and helpfulness throughout the process. (26 reviews) - Users highly value the **efficiency** of Livepro Knowledge Management, enabling quick access to answers and improving productivity. (26 reviews) - Users find the **easy setup** of LivePro to be incredibly helpful, enhancing the overall user experience. (24 reviews) - Setup Ease (24 reviews) - Knowledge Sharing (22 reviews) **What users dislike:** - Users find the **inefficient search** function frustrating, struggling to locate specific information quickly amid excessive results. (10 reviews) - Users struggle with the **inefficient search function** , often resulting in overwhelming results and difficulty finding specific information. (9 reviews) - Users note that **improvement is needed** in AI accuracy and article editing processes for a smoother experience. (8 reviews) - Users find the **poor search functionality** frustrating, making it difficult to locate specific information efficiently. (8 reviews) - Users find the **search functionality lacking** , often overwhelmed by irrelevant results and slow loading times. (8 reviews) - Search Limitations (8 reviews) - Insufficient Information (7 reviews) - Lack of Information (6 reviews) - Users find the lack of **automatic save** and text formatting features in Livepro Knowledge Management frustrating. (6 reviews) - Users face **editing difficulties** , particularly with formatting and search challenges, though support is available for assistance. (5 reviews) ## livepro Knowledge Management Reviews ### 1. Easy to use and implement with great after sales supporr **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2019 **What do you like best about livepro Knowledge Management?** One of the easiest systems I've helped set up in a large diverse organisation. Easy for end users and admins alike. Everything is tracked which makes reporting great too. **What do you dislike about livepro Knowledge Management?** Can't think of anything at the moment. All my issues are being worked on by the great dev team. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Allows us to standardize content/messages our agents are telling customers. Less loss of revenue as we can book clients in across multiple local clinics. ### 2. Livepro **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa L. | Lead secretary, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2019 **What do you like best about livepro Knowledge Management?** Livepro has made booking appointments for I-Med Radiology simple by enabling our contact centre agents a straight forwards way of navigating our preparation and procedures for each appointment. **What do you dislike about livepro Knowledge Management?** That we did not know about Livepro sooner **What problems is livepro Knowledge Management solving and how is that benefiting you?** We are able to upskill our staff using Livepro and the workflow patters that have been created using Rocket which is a new feature Livepro offers ### 3. livepro is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Casey L. | Process Improvement Consultant, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2019 **What do you like best about livepro Knowledge Management?** Creates consistency and increases accuracy. All whilst being able to administrate and update easily. **What do you dislike about livepro Knowledge Management?** Nothing. It is all pros from me. Possible improvement on feedback. **Recommendations to others considering livepro Knowledge Management:** Ask for demonstrations for other organisations. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Consistency with information across departments as well as removing single point sensitivity. ### 4. Livepro user review **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver V. | Knowledge Management Content Writer, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2019 **What do you like best about livepro Knowledge Management?** Livepro is a simplified and user friendly hub that brings all our knowledge together in one place. **What do you dislike about livepro Knowledge Management?** Any issues are resolved with ease from the amazing Allan and Tristan from livepro support. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Our information was spread across multiple sources so it is great to simplify it. ### 5. A-mazing... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2019 **What do you like best about livepro Knowledge Management?** Firstly I need to congratulate Brad on an amazing product, we have only been using Livepro for a few months and can already see the benefits to the customer service centre and can’t wait what the future holds. The Livepro team are incredible, down to earth...real humans! With personalities, can you believe it? **What do you dislike about livepro Knowledge Management?** Yet to find anything I dislike, however I have faith that the Livepro team would address any concerns raised **What problems is livepro Knowledge Management solving and how is that benefiting you?** Improvements / enhancements are always taken onboard ### 6. Empower staff **Rating:** 5.0/5.0 stars **Reviewed by:** Mark K. | Junior Instructional Designer, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2019 **What do you like best about livepro Knowledge Management?** Providing staff with a platform to help customers seamlessly **What do you dislike about livepro Knowledge Management?** All software will have wants and needs, but no complaints **What problems is livepro Knowledge Management solving and how is that benefiting you?** Easy answer management and single source of truth. ### 7. Great knowledge management system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2019 **What do you like best about livepro Knowledge Management?** I recommend all organisations to consider using livepro to provide exceptional customer service, which the information is consistent and reduce stress for staff. **What do you dislike about livepro Knowledge Management?** Not necessarily the software, but requires commitment from staff and organisational leaders realise the many benefits. **Recommendations to others considering livepro Knowledge Management:** It takes time to setup. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Consistent advice and reduce stress for staff. ### 8. KMS masters **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2019 **What do you like best about livepro Knowledge Management?** Functionality and ease of use.. ongoing support is amazing. **What do you dislike about livepro Knowledge Management?** The WYSIWYG editor can be a little tricky like most of them. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Speed to competency and consistent customer experience. ### 9. Experience with Live Pro **Rating:** 5.0/5.0 stars **Reviewed by:** Dempeh Danladi D. | Course Advisor, Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2018 **What do you like best about livepro Knowledge Management?** My best feature of Live pro as a user is the ability to view all our courses (products in one page) and hence navigate from there into the area of inquiry. I also love the new interface, and the ability to add favourites. As a Live Pro new user, to say the least Live Pro has made access to more information easier. Few Clicks and I have got the key information for the prospective students inquiring to study with us (William Angliss Institute). The new updates has made the interface beautiful. Live pro feedback function allows for easy communication with the admin. Live Pro is simply amazing. **What do you dislike about livepro Knowledge Management?** The feature I like the least is the fact that all updates tend to disappear after reading them **Recommendations to others considering livepro Knowledge Management:** As it does take some time to set up. Ensure all information are accurate and updated as its been implemented. **What problems is livepro Knowledge Management solving and how is that benefiting you?** At the moment, we are still new users however the experience compared to other database that I have personally used are completely different. ### 10. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony W. | Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2018 **What do you like best about livepro Knowledge Management?** Easy to use Has quizes for when new information is released a quiz can be made to test the users Great announcement system clearly showing when a new announcement has been made Easy to submit feedback Great search function showing what you searched by % of relevancy **What do you dislike about livepro Knowledge Management?** Possibly the worse thing about live pro is the ability to right click and open in new tab this seems to take it back to the main page there are ways around this but they are not particularly easy for those with little computer experience **Recommendations to others considering livepro Knowledge Management:** 100% recommendation I have used one called one source in the past and this is so much better Live pro is so simple to use and so easy to search for what you need quickly. **What problems is livepro Knowledge Management solving and how is that benefiting you?** I am being able to stay ahead of tricky questions that customers may ask because so much information is in live pro and its easy to search for what i need ### 11. Livepro review **Rating:** 4.5/5.0 stars **Reviewed by:** Alimassi A. | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2018 **What do you like best about livepro Knowledge Management?** Livepro is an amazing source of knowledge that helps me (CSR) with the process of answering customer inquiries. From the beginning of my role, I was introduced to Livepro an straight away I was relieved to know that there is such a helpful tool that will be a click away for whenever I need any help or reassurance about all different kinds of questions. What I love most about Livepro is the ability to use the search function and the use of key words to locate a wide range of helpful articles, and most of all, Livepro is very convenient. **What do you dislike about livepro Knowledge Management?** Apart from all great things I could say about Livepro, there's still some minor flows that could be improved in Livepro to better the use/experience even more. These flows includes things like, key words, article titles, updates and link navigation. What I mean from this is, sometimes CSRs would search up a specific key word to try and locate a specific article but if the title of that article does not match the key word then it makes it i bit harder and takes a bit linger to find what you're looking for (specially for new CSRs). Updates to some articles are a bit slow and sometimes clicking a link (likes shared outside of Livepro) does not always take you to the link URL, most the times it takes you to Livepro homepage, so this might be worth having a look at. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Livepro has helped me with a wide range of customer inquiries ranging from dealing with different types of callers to answering the most unique, difficult and unusual questions. It has helped make my job easier knowing I've got a powerful piece of knowledge that's there to ensure that I do my job to the pest of my ability. Overall, Livepro is an amazing source of information and I'd definitely recommend it to other people. Keep up the great work Livepro.! :) ### 12. livepro has transformed our Contact Centres **Rating:** 5.0/5.0 stars **Reviewed by:** Susie M. | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2018 **What do you like best about livepro Knowledge Management?** Easy for agents to access and navigate. Easy to load content and the team at livepro are always looking for ways to make it better. **What do you dislike about livepro Knowledge Management?** I would like some more user data to be uploaded through the automatic user creation process. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Livepro has enabled us to quickly cross-skill our agents so they can handle a broader range of calls. It has also given us assurance around the consistency of our content and enabled us to be more agile when processes or legislation changes. ### 13. Easy to start, immediarte results **Rating:** 5.0/5.0 stars **Reviewed by:** Paul D. | Head Of Sales Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2018 **What do you like best about livepro Knowledge Management?** We implemented LivePro into one of our government clients. The resultant impact was immediate with a reduction in talk time drastically reducing abandonment rates improving service and setting the building blocks for rapid ROI. **What do you dislike about livepro Knowledge Management?** So far, so good. The items we have identified as needing are on the roadmap and the offer of some custom development for our customers unique environment has assuaged any concerns the client had. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Reduced talk time and abandonment rates from over 20% to below 5%. ### 14. Transformational **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2018 **What do you like best about livepro Knowledge Management?** Best knowledge management solution for teams. We implemented it recently and client raves about it. It has got knowledge to the people who are talking with customer, radically dropping handle times and wait times. The ability to put on the web the info helps people get answer they need when they need it. **What do you dislike about livepro Knowledge Management?** I don't feel there is really any dislikes. Companies must be prepared to be committed to install the solution and train people up front correctly. If this is done the benefits flow. **Recommendations to others considering livepro Knowledge Management:** Get it & ask about ongoing service they wrap around the technology too as they have even greater benefits to companies. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Consistent knowledge, accurate answer, first time resolve, reducing wait time & customer complaints - this reduces risk, increases customer satisfaction/retention and revenue. We have implemented the solution in a client who dropped abandon from 23% to 7% due the the efficiency gains. ### 15. LIvepro is a Lifesaver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2018 **What do you like best about livepro Knowledge Management?** It is a very user friendly system and allows you to personalise your pages. Great support and access to a useful forum & community. Notified when updates are made and what to expect. **What do you dislike about livepro Knowledge Management?** The recent update removed previous quizzes from the Quiz section - this is however being followed up and rectified and Administrators are able to access these via a report. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Livepro allows us to now access customer service scripting quickly to assist with enquiries. We were able to break down each subject with key words to make searching a lot easier and quicker! ### 16. LivePro review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about livepro Knowledge Management?** I like how all the news appears in the front page. It is really user friendly and also able to search for the topic if I'm not sure what the process is. The process is really simple and concise, great learning tool for new and experienced users. **What do you dislike about livepro Knowledge Management?** Dislike how everything is quite cluttered **What problems is livepro Knowledge Management solving and how is that benefiting you?** Negative adjustments, wallet questions, returned payments. ### 17. Essential to my daily role as a subject matter expert **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about livepro Knowledge Management?** The quality of the information loaded and the ease of navigation within the system. **What do you dislike about livepro Knowledge Management?** There is nothing I do not like about this system **What problems is livepro Knowledge Management solving and how is that benefiting you?** I use Livepro daily to coach and develop my consultants in their coaching sessions. ### 18. Great program very healpful **Rating:** 4.5/5.0 stars **Reviewed by:** Chantal S. | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about livepro Knowledge Management?** Easy to use, very helpful,updated nearly everyday **What do you dislike about livepro Knowledge Management?** Some technical issues but besides this no issues **What problems is livepro Knowledge Management solving and how is that benefiting you?** Less need to ask people for help, more streamline processing ## livepro Knowledge Management Discussions - [What is livepro Knowledge Management used for?](https://www.g2.com/discussions/what-is-livepro-knowledge-management-used-for) - [What are the knowledge management tools?](https://www.g2.com/discussions/what-are-the-knowledge-management-tools) - [What is the best knowledge management software?](https://www.g2.com/discussions/what-is-the-best-knowledge-management-software) - [What is Livepro?](https://www.g2.com/discussions/what-is-livepro) - [What are the features of knowledge management?](https://www.g2.com/discussions/what-are-the-features-of-knowledge-management) - [View livepro Knowledge Management pricing details and edition comparison](https://www.g2.com/products/livepro-knowledge-management/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-24+11%3A03%3A54+-0500&secure%5Bsession_id%5D=e17d1b2f-e772-44d5-8087-081475d3aad6&secure%5Btoken%5D=4c61c06a2e624e5025ce3a6b675066a29229d6aabe6bf7e015aab2a165540f1d&format=llm_user) ## livepro Knowledge Management Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## livepro Knowledge Management Features **Administration** - Database Management - Data Workflows - Issue Management **Guide Options** - Rich Text Editor - Drag and Drop Editor - Page Templates - Video Tutorials - Document Upload **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Compatibility** - Federated Search - File Types - Global Language Support **Generative AI** - AI Text Summarization **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Guide Tools** - Prerequisites - Workflows - Training Modules - Analytics **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Access Options** - Multi-Language Support - Mobile Device Support - Single Sign-On (SSO) **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Functionality** - Personalization - Search Analytics - Integrations **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Content** - Trackable Analytics - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Communication** - Social Features - Upload - Comments **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top livepro Knowledge Management Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,260 reviews) - [Bloomfire](https://www.g2.com/products/bloomfire/reviews) - 4.6/5.0 (500 reviews)