--- title: livepro Knowledge Management Reviews meta_title: 'livepro Knowledge Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 168 reviews by the users' company size, role or industry to find out how livepro Knowledge Management works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 168 scale: '5' date_modified: '2026-08-13' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # livepro Knowledge Management Reviews **Vendor:** livepro **Category:** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base) **Average Rating:** 4.8/5.0 **Total Reviews:** 168 ## About livepro Knowledge Management livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies. ## livepro Knowledge Management Pros & Cons **What users like:** - Users praise the **intuitive and user-friendly design** of livepro Knowledge Management, enhancing productivity and customer experience. (73 reviews) - Users appreciate the **user-friendly interface** of livepro Knowledge Management, enhancing their experience and efficiency in finding information. (55 reviews) - Users appreciate the **user-friendly interface** of livepro Knowledge Management, facilitating ease of use and effective communication. (45 reviews) - Users love the **intuitive search function** in Livepro, enabling quick access to accurate information for enhanced customer support. (36 reviews) - Users appreciate the **user-friendly interface and seamless integration** of livepro Knowledge Management, enhancing efficiency and collaboration. (33 reviews) - Users highlight the **incredible customer support** of Livepro Knowledge Management, appreciating their responsiveness and helpfulness throughout the process. (26 reviews) - Users highly value the **efficiency** of Livepro Knowledge Management, enabling quick access to answers and improving productivity. (26 reviews) - Users find the **easy setup** of LivePro to be incredibly helpful, enhancing the overall user experience. (24 reviews) - Setup Ease (24 reviews) - Knowledge Sharing (22 reviews) **What users dislike:** - Users find the **inefficient search** function frustrating, struggling to locate specific information quickly amid excessive results. (10 reviews) - Users struggle with the **inefficient search function** , often resulting in overwhelming results and difficulty finding specific information. (9 reviews) - Users note that **improvement is needed** in AI accuracy and article editing processes for a smoother experience. (8 reviews) - Users find the **poor search functionality** frustrating, making it difficult to locate specific information efficiently. (8 reviews) - Users find the **search functionality lacking** , often overwhelmed by irrelevant results and slow loading times. (8 reviews) - Search Limitations (8 reviews) - Insufficient Information (7 reviews) - Lack of Information (6 reviews) - Users find the lack of **automatic save** and text formatting features in Livepro Knowledge Management frustrating. (6 reviews) - Users face **editing difficulties** , particularly with formatting and search challenges, though support is available for assistance. (5 reviews) ## livepro Knowledge Management Reviews ### 1. A dependable solution that makes Customer Service enagagement easier and more efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about livepro Knowledge Management?** One of the biggest advantages of Livepro is how simple it is to search. Our customer service team can easily find the information they’re looking for without having to dig through long documents or multiple systems. This helps them give clear and consistent answers across all channels, whether they’re speaking to customers over the phone, replying to emails, or using live chat. We are particularly excited to roll out the new AI features to our CSO’s in the near future, to make answering customer queries even easier! **What do you dislike about livepro Knowledge Management?** We have no downsides of using LivePro to report. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Livepro has been a reliable and easy-to-use knowledge management system that genuinely supports our customer service team in their day-to-day work. It gives our staff one trusted place to find the right information quickly, which makes a big difference when dealing with customers and their questions. Another feature we really appreciate is the ability to personalise pages during the authoring stage. Livepro allows us to use colour, emojis, and imported pictures and icons, for example, which makes the content more personalised to our team, more engaging and easier to read and relay to customers. This creative flexibility helps keep the system feeling fresh and user-friendly, and makes it more enjoyable for our team to use every day. We also get a lot of value from the usage and review reports. These reports make it easy to see how the system is being used, what content is working well, and where updates are needed. Having this visibility helps Management and authors keep information accurate, up-to-date and useful for our team at all times. We plan to utilise more reports available to track engagement in the future. ### 2. Customizable with Stellar Support but Needs More Template Options **Rating:** 4.0/5.0 stars **Reviewed by:** Isabelle S. **Reviewed Date:** February 10, 2026 **What do you like best about livepro Knowledge Management?** I like that livepro Knowledge Management is endlessly customizable. We can easily redesign our templates or change our knowledge to suit the user if we find the existing knowledge is inaccessible. The LivePro team is also fantastic. They are always willing to provide assistance and make us feel really supported in navigating their system and improving our resources. **What do you dislike about livepro Knowledge Management?** I would love it if Livepro Knowledge Management could use JavaScript because there's a lot of templates we can't use without it. If JavaScript can't be implemented due to security reasons, it would be great if there were more templates available or a better user base for requesting new templates. Also, the feedback system could be improved since managing feedback is quite challenging with the current functionality. **What problems is livepro Knowledge Management solving and how is that benefiting you?** I use livepro Knowledge Management to optimize resources for our helpline consultants, improving their experience by making information more accessible. ### 3. Simplifies Complex Knowledge into Clear, Step-by-Step Guidance **Rating:** 4.0/5.0 stars **Reviewed by:** Trisha Mae G. | Customer Experience Ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about livepro Knowledge Management?** What I like most about livepro Knowledge Management is its strong focus on making complex information simple and usable for frontline teams. The way it structures knowledge into clear, consistent, step-by-step procedures makes it easy for staff to find exactly what they need in the moment, which directly improves accuracy and customer experience. **What do you dislike about livepro Knowledge Management?** One area that could be improved in livepro Knowledge Management is the user interface. While it’s functional and structured, the design can feel less modern or intuitive compared to some newer KM platforms. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Livepro Knowledge Management solves the problem of inconsistent, hard-to-find, or outdated information across teams. ### 4. Intuitive and Effective Knowledge Management **Rating:** 4.0/5.0 stars **Reviewed by:** Roxse Z. **Reviewed Date:** February 13, 2026 **What do you like best about livepro Knowledge Management?** I find livepro Knowledge Management very useful. What I like most is that it's user-friendly. I can just type in a keyword, and I'll be able to quickly and easily find the knowledge base that I need to get guidance to solve cases. **What do you dislike about livepro Knowledge Management?** I guess it could provide a more complete context in some issues that are complicated. It'll be great if we can have a direct point of contact in livepro Knowledge Management to check all those details and how to address it. So just one of the examples would be, audio login issues. Before, there were no knowledge base for that. **What problems is livepro Knowledge Management solving and how is that benefiting you?** I use livepro Knowledge Management to handle cases like goodwill requests and reimbursements efficiently. It's user-friendly, allowing me to quickly locate needed information by typing a keyword, which speeds up solving cases. ### 5. Customizable but Steep Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Toby S. **Reviewed Date:** February 12, 2026 **What do you like best about livepro Knowledge Management?** I like the customization and embedded content in livepro Knowledge Management. Our product information is housed in embedded content, which means we have to do less content updates when there are product changes. **What do you dislike about livepro Knowledge Management?** The WYSIWYG editor can be faulty at times, which means I have to override code in the source. Content updates aren't as intuitive as they could be, and there's a steep learning curve for newcomers. Sometimes the editor just 'does its own thing,' and basic functions like copy and paste don't behave as simply as expected. To update something simple requires a lot of time to 'reformat' other areas. **What problems is livepro Knowledge Management solving and how is that benefiting you?** livepro Knowledge Management helps house a wealth of information including indexes, guides, work instructions, and FAQs in a complex environment. ### 6. Outstanding Team That Truly Listens **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2025 **What do you like best about livepro Knowledge Management?** The Support & Account staff are next to none. They are so incredible helpful and easy to liaise with - I feel this is so rare when working with third party vendors. They take on suggestions and make you feel like your voice matters when it comes to the product they are providing. **What do you dislike about livepro Knowledge Management?** The Search function could be improved however they are actively working on this so im excited to see that launch. **What problems is livepro Knowledge Management solving and how is that benefiting you?** We struggled with housing all departments knowledge, there was no framework, no consistency, and it was difficult for users to find what they were looking for when we were using confluence. Livepro provides an easy to use platform that allows users to find the information they need, fast. With a simple UI and reporting it allows the Admins & Authors maintain the platform with ease. The Support staff are always willing to help if you do get stuck on something. ### 7. Easy to Navigate, Great for First-Time Users **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about livepro Knowledge Management?** It’s easy to navigate, and even as a first-time user you won’t struggle to find your way around. **What do you dislike about livepro Knowledge Management?** Maybe keep some announcements visible for longer, since they get hidden after a period of time. Another issue is that it doesn’t show change logs on documents, which makes it harder to track what was updated. **What problems is livepro Knowledge Management solving and how is that benefiting you?** The ability to replicate process flows or workflows on systems we can’t access helps us recreate scenarios more easily. Rockets is a smart feature that reduces the effort of reading an entire document when not all of the information is needed. ### 8. Solid Knowledge Management with Great Search Function **Rating:** 4.0/5.0 stars **Reviewed by:** Vina d. **Reviewed Date:** February 09, 2026 **What do you like best about livepro Knowledge Management?** I like using livepro Knowledge Management for creating and maintaining knowledge articles. I appreciate its centralized knowledge article storage, which keeps everything organized. I also find the ability to create uniform templates quite beneficial. Additionally, I like the article search function as it makes looking for an article easier. **What do you dislike about livepro Knowledge Management?** Editing some articles is a bit of a struggle, especially since you will not be able to view its final look until it is saved. **What problems is livepro Knowledge Management solving and how is that benefiting you?** livepro Knowledge Management provides centralized knowledge article storage and enables us to create uniform templates. The article search function makes it easier to find specific articles. ### 9. Smooth Setup and Easy Access with livepro KM **Rating:** 4.0/5.0 stars **Reviewed by:** Vicky L. **Reviewed Date:** February 12, 2026 **What do you like best about livepro Knowledge Management?** I like the easy accessibility of livepro Knowledge Management. The Dealer directory is a valuable feature for me because it helps in searching for dealers or people, finding their addresses, people involved in the dealership, and the best contact numbers. Additionally, the initial setup was smooth because we were given instructions, and we didn't face any difficulties accessing Livepro. **What do you dislike about livepro Knowledge Management?** Duplicate information. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Livepro Knowledge Management provides us with the processes and steps needed to assist customers and review cases effectively. It's particularly valuable for searching dealer information and contact details, enhancing our efficiency. ### 10. Efficient Interface with Timely Updates, Needs Article Freshness **Rating:** 3.5/5.0 stars **Reviewed by:** Dharissa G. | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about livepro Knowledge Management?** I like the interface of livepro Knowledge Management, which makes it easier for me to use. I also enjoy the notification feature for recent updates sent in Microsoft Teams, as it helps me stay updated with the changes. **What do you dislike about livepro Knowledge Management?** The articles are sometimes outdated. **What problems is livepro Knowledge Management solving and how is that benefiting you?** I use livepro Knowledge Management to address process knowledge gaps for auditing compliance. Its interface and the notification feature keep me updated with changes, sent directly through Microsoft Teams. ### 11. Enhances Customer Assistance with Comprehensive Process Details **Rating:** 3.5/5.0 stars **Reviewed by:** Maria Eliza F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about livepro Knowledge Management?** I like how livepro Knowledge Management is helpful with assisting customers by providing details for every process need by the customer. I find the announcement feature valuable because it keeps everyone updated. **What do you dislike about livepro Knowledge Management?** Nothing **What problems is livepro Knowledge Management solving and how is that benefiting you?** livepro Knowledge Management provides details for every customer process need and helps with assisting customers. The announcement feature keeps everyone updated. ### 12. User-Friendly Single Source of Truth That Keeps Everything Consistent **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about livepro Knowledge Management?** User-friendly and easy to adopt. It serves as a single source of truth, which helps keep everything consistent and in one place. **What do you dislike about livepro Knowledge Management?** Navigating the platform isn’t always smooth, especially when switching between multiple knowledge bases. **What problems is livepro Knowledge Management solving and how is that benefiting you?** Information that’s hard to track down can be searched in one platform. When processes change, teams often receive updates through chat or email, which can leave content outdated and create compliance risk. With Live Pro, it helps ensure processes stay up to date and that everything can be searched in one place. ### 13. Livepro Helps Clarify Knowledge and Processes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about livepro Knowledge Management?** Livepro has been very helpful, especially when it comes to improving my understanding of the knowledge and processes involved. **What do you dislike about livepro Knowledge Management?** It doesn’t work properly in other browsers, and the access experience needs to be improved. **What problems is livepro Knowledge Management solving and how is that benefiting you?** The tools involved in our process help me improve my knowledge and better understand the overall workflow. ### 14. Great knowledge platform with supportive creators **Rating:** 4.0/5.0 stars **Reviewed by:** Nicky S. | Technical Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about livepro Knowledge Management?** A great variety of article options for front end users and reporting options for behind the scenes. WYSIWYG takes a moment to get use to however is easy once known and for anything you don't know, there's a great Help site with instructions and videos. On top of this, the Livepro team are super friendly and always ready to assist. **What do you dislike about livepro Knowledge Management?** WYSIWYG editor could stand to be a little more user friendly, I think we've all been spoilt with Microsoft Word. **Recommendations to others considering livepro Knowledge Management:** Give it a go. It's a great platform with various customization options and a friendly team who are quick to offer advice and assistance. **What problems is livepro Knowledge Management solving and how is that benefiting you?** A simple, single platform in which to store processes and information. It's great being able to have one source of correct information. ### 15. Livepro has shown me a new world of ease of use KMS systems **Rating:** 4.0/5.0 stars **Reviewed by:** Jace N. | Knowledge Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about livepro Knowledge Management?** Livepro is intuitive and has enabled my team to easily implement knowledge solutions that are very easy to update and maintain **What do you dislike about livepro Knowledge Management?** There are a few minor limitations to the new rocket tool, in that we cannot track where a customer service representative was in relation to lengthier processes. **What problems is livepro Knowledge Management solving and how is that benefiting you?** The business is currently implementing livepro as the tool for communication with staff for a range of engagement, and workplace support activities. The tool itself has enabled our Knowledge Management team to increase our brand and promote the importance of a knowledge centred approach. ### 16. User friendly system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2020 **What do you like best about livepro Knowledge Management?** Easy for users to search and good features to organise resources **What do you dislike about livepro Knowledge Management?** Can be a bit complicated to upload a resource **What problems is livepro Knowledge Management solving and how is that benefiting you?** Sharing resources with our team is so much easier ## livepro Knowledge Management Discussions - [What is livepro Knowledge Management used for?](https://www.g2.com/discussions/what-is-livepro-knowledge-management-used-for) - [What are the knowledge management tools?](https://www.g2.com/discussions/what-are-the-knowledge-management-tools) - [What is the best knowledge management software?](https://www.g2.com/discussions/what-is-the-best-knowledge-management-software) - [What is Livepro?](https://www.g2.com/discussions/what-is-livepro) - [What are the features of knowledge management?](https://www.g2.com/discussions/what-are-the-features-of-knowledge-management) - [View livepro Knowledge Management pricing details and edition comparison](https://www.g2.com/products/livepro-knowledge-management/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+12%3A18%3A30+-0500&secure%5Bsession_id%5D=5afa2b44-4ed5-401b-9250-8f0e7809378f&secure%5Btoken%5D=157cbba72600c9829366065ab5b7387b3ced5f037f7ee6d9389633f2f693cf2d&format=llm_user) ## livepro Knowledge Management Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## livepro Knowledge Management Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Administration** - Database Management - Data Workflows - Issue Management **Guide Options** - Rich Text Editor - Drag and Drop Editor - Page Templates - Video Tutorials - Document Upload **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor - WYSIWYG Editor - Rich Text Editor - Drag & Drop Editor - Customizable Templates - Surveys & Feedback - Pre-built Templates **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Compatibility** - Federated Search - File Types - Global Language Support **Generative AI** - AI Text Summarization **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Guide Tools** - Prerequisites - Workflows - Training Modules - Analytics **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations - Full Text Search - Web Notifications - Alerts/Notifications - Website Integration - Social Media Integration - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language - Full Text Search **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search - Fuzzy Search **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Access Options** - Multi-Language Support - Mobile Device Support - Single Sign-On (SSO) - Decision Support **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Functionality** - Personalization - Search Analytics - Integrations - Visual Analytics - Real-Time Analytics **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Multi-Language **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - API - Customizable Branding - SEO Management - Real-Time Reporting - Generative AI - Self Service Portal - Widgets - Mobile Interface - Catalog Management - Online Forums - Email Alerts - Collaboration Tools - Mobile Alerts - Dashboard - Feedback Management - Document Storage - User Management - Live Chat - Chatbot - Knowledge Management - Wiki - Text Editing - SSL Security - Customizable Reports - Customizable Fields - Data Import/Export - Single Sign On - Content Management - Workflow Management - Knowledge Base Management - Activity Tracking - Discussions/Forums - Activity Dashboard - Calendar Management - Communication Management - Document Management **Additional Functionality** - Sentiment Analysis - Data Import/Export - Behavior Tracking - Data Storage Management - Single Sign On - AI Copilot - API - Multiple Data Sources - Activity Dashboard - Forecasting - Metadata Management - File Management - Text Analysis - Drag & Drop - Compliance Management - Tagging - Indexing - Autocomplete - For eCommerce - Customer Database - Catalog Management - Query Suggestions - Document Management - Access Controls/Permissions - Content Management - Generative AI - Task Management - Reporting & Statistics - Search/Filter - Data Capture and Transfer - Data Visualization - Alerts/Notifications - For Enterprises - User Management **Content** - Trackable Analytics - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Communication** - Social Features - Upload - Comments **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management ## Top livepro Knowledge Management Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,260 reviews) - [Bloomfire](https://www.g2.com/products/bloomfire/reviews) - 4.6/5.0 (502 reviews)