LiveAgent Reviews & Product Details

LiveAgent is an AI help desk for support teams of any size, from a single agent to enterprise contact centers. AI agents answer chats and handle tickets alongside your team in one shared inbox for email, live chat, phone calls and social messages. AI is included in every plan with no per-resolution fees. Plans start at $15 per agent seat per month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 customer service AI agents in G2's AI Agent Evaluation, with 195 of 230 points. Customer data is hosted on AWS in Europe, the US or Asia, with GDPR-compliant processing, and single sign-on is available on every plan, and larger teams get audit logs and a dedicated account manager. You choose which AI provider processes your data. LiveAgent integrates with Shopify, Salesforce, Slack, Jira, Zapier, & more. To discuss the Enterprise plan, contact Team LiveAgent at liveagent.com. AI in every LiveAgent plan AI agents, the AI Chatbot and the AI Answer Assistant are included in every plan. The number of AI agents depends on the plan: 1 on Starter, 5 on Team, 50 on Business and unlimited on Enterprise. You choose the AI provider (OpenAI, Anthropic, Google Gemini or others), can connect several providers and pick one per AI agent, and pay the provider directly at its own rates; LiveAgent adds no per-resolution fees and no token markup. Admins can monitor AI agent work and tool-call usage. The AI Chatbot currently runs on FlowHunt, Quality Unit's own AI platform. • AI agents that work on and distribute tickets • AI Chatbot for your website, answering from your knowledge base • AI Answer Assistant that drafts and improves agent replies • AI ticket summaries • Transcription of live and recorded calls • Built-in MCP server to connect external AI tools such as Claude (Business and Enterprise plans) One inbox for email, chat, phone and social LiveAgent brings email tickets, live chat, calls and social messages into one shared inbox. Every plan includes email ticketing, live chat, contact forms, a customer portal and a knowledge base. From the Team plan you add a call center (inbound and outbound calls, IVR, queues and call recording, with your own SIP provider), video calls, and Facebook Messenger, Instagram, WhatsApp, Viber, Telegram and X posts and mentions. Automation, SLA and time rules, canned responses and reporting with CSAT help teams keep response times under control. LiveAgent plans and pricing Four plans: Starter, Team, Business and Enterprise, from $15 per agent seat per month billed annually. Enterprise includes 80 agent seats, unlimited AI agents and a dedicated account manager. No contract, no setup fee, cancel any time. Migration from other help desks Free self-service migration with built-in migration plugins for many help desks, including Zendesk, Freshdesk, Freshservice, Help Scout, Intercom, Jira and Kayako. On any paid plan, the LiveAgent team moves your Zendesk data for free, usually in 1–2 days for accounts under 10,000 tickets: tickets, contacts and the knowledge base, with Zendesk triggers rebuilt as rules. Security, GDPR and data residency LiveAgent is hosted on Amazon Web Services (AWS), whose data centers are ISO 27001 certified (the certification is held by AWS). Choose where your data lives at sign-up: Europe (Frankfurt), the US (Northern Virginia) or Asia (Singapore). LiveAgent is GDPR compliant, with a Data Protection Officer and DPA templates. Connections use HTTPS/TLS. 2-step verification and single sign-on (Google, Microsoft, Facebook, Okta) are available on every plan, and an audit log from Business. LiveAgent integrations Shopify, WooCommerce, Magento, PrestaShop, WordPress, Wix, Salesforce, Pipedrive, Slack, Jira, GitHub, Google Analytics 4, Zapier (including HubSpot via Zapier), Microsoft and Google email accounts, FlowHunt and many more, plus a REST API. Start your 30-day free trial at liveagent.com, no credit card required, or book a free demo call with our team.

Seller

Quality Unit

Discussions

LiveAgent Community

Languages Supported

Arabic, Catalan, Czech, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Barbora K.

Used by GEODIS and 2 others

Beta

Pricing

Pricing provided by LiveAgent.

Starter

Starting at $15.00

Per User

View More Pricing Information

LiveAgent Integrations

(32)

Verified by LiveAgent

Show More Integrations

LiveAgent G2 AI Agent Evaluation

LiveAgent ranks #3 of 9 evaluated CX agents

See full ranking

Overall score

How scoring works

Accuracy: 87%
Compliance: 86%
Relevance: 99%
Complete: 96%

View full evaluation on G2.ai

LiveAgent Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is LiveAgent, and what problem is it built to solve?

LiveAgent is used as a help desk that brings customer requests from channels such as email, chat, calls, and social messaging into a shared ticketing workflow. It helps teams keep scattered conversations organized so they can track, route, and respond to requests in one place.

What languages does LiveAgent support?

LiveAgent supports 36 languages, including Arabic, Catalan, Chinese (Simplified), Czech, Danish, and others.

What company sizes and industries is LiveAgent the best fit for?

LiveAgent shows the strongest fit among small-business and mid-market teams, with positive experiences also spanning several customer-facing industries.

Small businesses: The clearest company-size cluster, including teams handling customer support and shared inboxes.
Mid-market: Also well represented, including teams coordinating support across departments.
Information technology and software: A prominent industry cluster, often using LiveAgent to manage technical support and customer requests.
Retail and marketing: Teams use it to organize customer messages across sales and support channels.

How long does it take to implement LiveAgent across a team?

LiveAgent can be brought into use quickly for many teams, though more involved configurations can take longer. Under a month is the clearest common go-live range, with some teams reporting a same-day start and others taking longer.

Time to go live	Relative frequency
Under 1 month	Most common range
Under 1 day	Also common
1–3 months	Reported less often

What customer support options does LiveAgent provide, and how do users find the overall support experience?

LiveAgent provides email/help desk and chat support, alongside self-service resources such as FAQs and a knowledge base; 24/7 live-rep support is available. The support experience is often described as helpful and responsive, especially for setup and configuration, though users also encounter slower replies or difficulty getting some issues resolved.

What is the experience like for teams switching to LiveAgent from another tool?

Teams moving from Zendesk or Freshdesk, as well as standalone chat and shared-inbox tools such as LiveChat and Help Scout, describe wanting a more affordable way to bring support channels and ticket history together. LiveAgent gives them a shared workflow with broader ticketing and automation options, and the transition is described as straightforward in some cases; setup and learning the more advanced configuration can take extra effort.

What tools and platforms does LiveAgent integrate with, and how do these integrations help users get more value from the product?

LiveAgent offers 21 integrations, connecting support workflows with commerce, collaboration, and website tools. These connections can keep customer context and related work closer to the ticket workflow, rather than requiring agents to switch between separate apps.

Commerce: Shopify and WooCommerce
Collaboration and email: Slack, Google Workspace, and Microsoft Outlook
Websites and chat automation: WordPress.org and FlowHunt

What features or capabilities could make LiveAgent even more useful?

LiveAgent could be more useful with refinements to its interface and more depth in reporting, integrations, and customization.

Interface and mobile experience: Make navigation and mobile apps feel more polished and consistent with desktop use.
Reporting: Add more granular reports, filters, and ways to analyze trends and ticket resolution.
Integrations: Expand connections and workflows for channels such as WhatsApp and SMS, and for CRM and social tools.
Customization: Provide more flexible branding, layout, and workflow options without requiring technical workarounds.

G2 reviews are authentic and verified.

Here's how.

Yunis H.

Digital Systems Engineer

Information Technology and Services

Small-Business (50 or fewer emp.)

10/1/2025

"Brilliant Live Chat and Helpdesk for Significant Engagement"

4.5/5

What do you like best about LiveAgent?

LiveAgent offers a comprehensive and efficient functionality including live chats, accurate ticketing and others

LiveAgent impressive and reliable customer service experience and this helps all users that needs help

The app has high usability, with straightforward interface that prioritize smooth customer help Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

We have seen poor functioning of LiveAgent in mobile phones, unlike in desktop versions

Some error are inflexible and this includes customization and branding Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

We use LiveAgent to unify tickets and live chats that comes from clients and this amplifies communication efficiency

The proactive customer engagement process is fully implemented where a solid knowledge base is fully enclosed

We prioritize all the urgent queries and this brings a significant impact to customers and saves time Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Markéta N.

Customer Care Manager

Mid-Market (51-1000 emp.)

7/22/2025

"Modern solution for multichannel communication"

5/5

What do you like best about LiveAgent?

Unified inbox for all channels – we used to switch between emails, phone calls, and social media, but now everything is in one place, and no ticket gets forgotten.

Self-management capabilities – when launching a new country or brand, we can easily connect an email inbox, set up departments, templates, IVR, and even phone numbers ourselves – without needing any support from LiveAgent or our IT team.

System flexibility – everything is clear, easy to configure, and allows for quick adjustments based on current needs.

Powerful features – IVR, well-structured and customizable reporting, smooth chat integration and styling, automation, and templates.

Balanced agent workload – having a clear overview of work across departments and agents allows us to distribute tasks more evenly and avoid overload.

Time and cost efficiency – since we manage everything ourselves, we don’t need external support or integration services, which saves us both time and money. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

We haven’t encountered any negatives with LiveAgent during our usage. The system fully meets our needs. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

LiveAgent helps us solve issues related to fragmented customer communication and inefficient team management. By unifying all channels into one platform, we have better visibility, respond faster, and can distribute workload more evenly among agents. We also appreciate the ability to manage the system independently, which saves both time and costs. Overall, LiveAgent greatly simplifies our daily operations and contributes to a higher standard of customer service. Review collected by and hosted on G2.com.

Response from Barbora K. of LiveAgent

Hello Markéta,

thank you very much for reviewing us, we appreciate it a lot! We're happy that LiveAgent has worked so well for you and we're determined to keep up the good work! :)

- All the best from the LiveAgent team!

Validated ReviewerSource: Organic

Brad B.

Business Applications Developer

Small-Business (50 or fewer emp.)

Updated 4/26/2025

Originally submitted 10/22/2018

"Great feature rich platform and support"

5/5

What do you like best about LiveAgent?

It ticks all the boxes for all in one support for my customers

7 years later and liveagent is still going strong, I'm a very happy long term customer Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

Widget styles could be modernised, but that's minor Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Ben C.

Director

Information Technology and Services

Small-Business (50 or fewer emp.)

Updated 4/24/2025

Originally submitted 11/27/2019

"Fantastic and exceeded expectations"

5/5

What do you like best about LiveAgent?

It was much easier to setup and configure than expected, but also has fantastic flexibility to configure and customise the nitty gritty details where this is desirable. The UI is modern, slick and works very well straight out of the box. The customer support when I had some setup queries was also very quick, helpful, friendly and efficient. It's rare that SaaS exceeds my expectations but this is one of the exceptions - I've been very pleasantly surprised. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I haven't found any pain points or things that I dislike. There were a few default characteristics that I wanted to change, but I managed to find relatively easy configuration solutions for all of them. Review collected by and hosted on G2.com.

Recommendations to others considering LiveAgent:

Definitely try it out, it's excellent. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

I needed to have a way of creating tickets (and ticket numbers) for clients that email our support mailbox, with flexibility to filter out certain emails according to certain criteria. LiveAgent's features give me the exact control and conditional rules I needed to handle these workflows elegantly. Review collected by and hosted on G2.com.

Response from Barbora K. of LiveAgent

Hi Ben,

thank you very much for your detailed review, we are truly happy to hear that LiveAgent has worked to your satisfaction throughout all these years! If there is ever anything we can help with, our support team is here for you 24/7! :)

- All the best from the LiveAgent Team

Current UserValidated ReviewerIncentivizedSource: G2 invite

Shashank S.

Sr. Marketing Manager

Small-Business (50 or fewer emp.)

Updated 7/14/2025

Originally submitted 8/3/2024

"You should really try this. worth every penny."

5/5

What do you like best about LiveAgent?

I've gotta say, this tool is super easy to use and implement! The customer support team is top-notch - they respond very fast and are always up for the call. The features are amazing, and once you start using it, you won't want to look elsewhere. Plus, integration was a quick, and we got up and running in no time! Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I found the interface a bit complex, good at first, and will take some time to get familiar with it. Although LiveAgent offers customization options. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

This platform streamlines communication by bringing together email, live chat, social media, and phone support into one place, getting better efficiency and response times.

It keeps customer inquiries organized as tickets, making it easy to track and resolve issues. The self-service feature empowers customers with a knowledge base, while analytics provide valuable insights into customer behavior, agent performance, and support efficiency. Review collected by and hosted on G2.com.

Response from Barbora K. of LiveAgent

Hey Shashank :) Thanks for your feedback! Glad to hear you're finding LiveAgent easy to use and the support helpful. We're sorry to hear you initially found the interface complex. Remember, we're always here to help with customization options if you need them.

Feel free to reach out anytime!

- The LiveAgent Team

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Verified User in Design

Small-Business (50 or fewer emp.)

11/26/2025

"Effortless Client Support Management for Teams"

5/5

What do you like best about LiveAgent?

The ability to send support requests from clients into one easy-to-use system for all team members to see and respond to. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

The setup can be a little confusing to create forwarding and automations. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Daniel jeba R.

Manager

Small-Business (50 or fewer emp.)

Updated 4/29/2025

Originally submitted 4/14/2020

"Great Features by Live Agent"

5/5

What do you like best about LiveAgent?

I’ve been a long-time user of LiveAgent, and it has consistently provided outstanding service. The platform is intuitive, user-friendly, and consistently reliable. Their customer support is responsive and helpful, making it a great solution for managing customer interactions. I highly recommend LiveAgent to anyone looking for a dependable help desk tool. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I’m very satisfied with the service. Any issues I’ve encountered have been promptly resolved — even the earlier loading time concern has been addressed effectively. At this point, I don’t see any major drawbacks. One suggestion for improvement would be to introduce a dedicated account manager or relationship manager, which would make it even easier to follow up on specific requests and streamline communication. Review collected by and hosted on G2.com.

Response from Barbora K. of LiveAgent

Hi Daniel,

thank you so much for your review, we appreciate it a lot! It's a pleasure to hear that LiveAgent has served your business needs so well overall.

Thank you also for your suggestion for improvement. We do offer the services of a dedicated account manager, as well as consulting services, in some of our plans. If this is something that is important to you, you are more than welcome to revisit the information about the various plans that we offer. :)

In all cases, our support team is here for you all day round and will try their best to help you with any issues or inquiries that you may have, as fast as possible!

- All the best from the LiveAgent Team

Current UserValidated ReviewerSource: Organic

Gemma H.

Head Of Customer Care

Small-Business (50 or fewer emp.)

Updated 4/25/2025

Originally submitted 6/20/2019

"A powerful platform that is revolutionising our customer service"

5/5

What do you like best about LiveAgent?

LiveAgent has been an incredible asset to our business. The CRM system is user-friendly, feature-rich, and has significantly improved the way we manage customer interactions. One standout feature for us is auto tagging—it enables us to pinpoint exactly what our customers are getting in touch about. This allows us to create highly relevant auto-responder emails and continuously improve our Help Centre to better meet our customers' needs. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

The reporting isn't as easy as other platforms I have used. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

By leveraging auto-responder emails and an enhanced Help Centre, we’ve significantly reduced the volume of outgoing emails. Additionally, LiveAgent enables us to accurately track and report the number of customer interactions we've handled on behalf of our clients. This transparency is especially valuable during contract reviews and renegotiations, as it provides clear data to support performance discussions. Review collected by and hosted on G2.com.

Response from Michaela Piesyk of LiveAgent

Hello Gemma,

We appreciate your feedback and we are very happy that you have found time for it because we can work on it and improve our product.

Thank you :)

Current UserValidated ReviewerSource: Organic

Damien W.

Shift Manager / cook

Restaurants

Mid-Market (51-1000 emp.)

Updated 6/25/2025

Originally submitted 12/27/2017

"LiveAgent"

5/5

What do you like best about LiveAgent?

I love how their customer service is there whenever you need them. It doesn't matter what time of day. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I don't care for the fact that there isn't a live help agent online 24/7; you must call if you need them. Review collected by and hosted on G2.com.

Recommendations to others considering LiveAgent:

I would use this company; they are one of the best ones around that your money can buy, and they even offer a free trial. I don't think you would find anything better out there that would work for your company. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

LiveAgent is currently taking care of our problems in our payroll department. I have realized they have caught onto some errors in the programs we are using for payroll deductions. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Dan H.

9/22/2025

"Live Interaction Boosts Lead Capture"

4/5

What do you like best about LiveAgent?

I appreciate LiveAgent for enabling live interaction with website visitors, which helps prevent losing potential leads. I find it advantageous that it works seamlessly with other tools like Webflow and Flowhunt, enhancing my workflow efficiently. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

I would package Flow Hunt and LiveAgent together. Review collected by and hosted on G2.com.