--- title: LiveAgent Reviews meta_title: 'LiveAgent Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1538 reviews by the users' company size, role or industry to find out how LiveAgent works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1538 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # LiveAgent Reviews **Vendor:** QualityUnit **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,538 ## About LiveAgent LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. ## LiveAgent Pros & Cons **What users like:** - Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. (58 reviews) - Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. (48 reviews) - Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. (45 reviews) - Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. (42 reviews) - Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. (36 reviews) - Simple (27 reviews) - Easy Setup (25 reviews) - Time-saving (25 reviews) - Automation (24 reviews) - Integrations (23 reviews) **What users dislike:** - Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. (12 reviews) - Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. (11 reviews) - Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. (10 reviews) - Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. (10 reviews) - Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. (8 reviews) - Users face a **lack of features** in LiveAgent, limiting customization and creating challenges with the mobile app experience. (8 reviews) - Limited Customization (8 reviews) - Interface Issues (7 reviews) - Limitations (7 reviews) - Slow Loading (7 reviews) ## LiveAgent Reviews ### 1. Loaded with features for every business **Rating:** 4.0/5.0 stars **Reviewed by:** Lica M. | Director of Operations, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2019 **What do you like best about LiveAgent?** I like that LiveAgent is pretty much an all in one solution. It has the live chat, knowledge base and social inbox and plenty of options for customizing including adding a custom domain. **What do you dislike about LiveAgent?** I'd really like to see LiveAgent integrate with more platforms (ecommerce and CRM) and improve its UI. Outside of that I have no issues as of yet. **What problems is LiveAgent solving and how is that benefiting you?** I'm using LiveAgent as a live chat and it's a huge benefit to have it cross so many channels (web chat, Facebook and Twitter). I'm looking forward to more integrations with channels as well. ### 2. Great Ticketing System **Rating:** 4.0/5.0 stars **Reviewed by:** Peter J. | Technical Support, Wireless, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2017 **What do you like best about LiveAgent?** It easy to keep track of all emails in multiple inboxes. **What do you dislike about LiveAgent?** I dislike that you can change the view of reading emails. I would like to change it to read emails like outlook. **What problems is LiveAgent solving and how is that benefiting you?** We used to have syncing issues's and searching issues in outlook - searching for old emails is really fast easy with liveagent. ### 3. A perfect cockpit for user/customers relation management **Rating:** 4.5/5.0 stars **Reviewed by:** Pierquinto M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2020 **What do you like best about LiveAgent?** I'm using LiveAgent for almost 6 months... I think it's awesome! I can have facebook/instagram/email and my custom form messages all in one inbox. I'm also using the knowledge base system to store guides and documents about my SaaS! **What do you dislike about LiveAgent?** Graphics is not so cool. But it's just a personal opinion... **Recommendations to others considering LiveAgent:** Best for SaaS, Consulting services and B2B in general! **What problems is LiveAgent solving and how is that benefiting you?** Get users suggestions, bug and features request all in one dashboard/system! I use prefilled answers to boost my activities! ### 4. Excellent features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2020 **What do you like best about LiveAgent?** The software is very helpful for easily engage with customer **What do you dislike about LiveAgent?** I dont dislike any. This software is very good **Recommendations to others considering LiveAgent:** I have been using this software for the past two years. It has been very helpful for coordinating with the customer. It was very easy for me to differentiate between my answered email and new email, helped me to instantly reply to all my customer. Best software ever. **What problems is LiveAgent solving and how is that benefiting you?** When i assign a ticket to myself it notifies me every time a customer email and hence I'm not missing out on any email. It really helped me. ### 5. Makes life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2020 **What do you like best about LiveAgent?** You can aggregate all incoming emails and enquiries in one place, and have one dashboard to manage them all. It also has a chat widget for your website that's easy to install, and those messages also come in to the same dashboard. **What do you dislike about LiveAgent?** If you check email in an email program, you don't see new emails as "unread", since they all go into LiveAgent and are deemed read. But this isn't a big issue. **What problems is LiveAgent solving and how is that benefiting you?** Had a minor issue setting up one email account, but support was great and got it fixed quickly. ### 6. Great fully-featured Help Desk software **Rating:** 4.5/5.0 stars **Reviewed by:** Jean-Laurent P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2019 **What do you like best about LiveAgent?** It does everything an SME (even the largests) would need to efficiently support users in virtually any kind of environment (office, SaaS, software...). Ticket management (with SLA, teams, etc), chat, advanced phone support (SIP Call center!), user portal / KB, social media integration... Great product at a great price point. **What do you dislike about LiveAgent?** The mobile application needs a complete review, and support for multiple companies / KB. **What problems is LiveAgent solving and how is that benefiting you?** Liveagent helps streamlining all customer support channels in one convenient tool, and allows connecting with customers through new ways (twitter / facebook). It helps improving response and resolution times. ### 7. The Best Communications Service On The Market! **Rating:** 5.0/5.0 stars **Reviewed by:** Amar S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2020 **What do you like best about LiveAgent?** My favorite feature Live Agent provides is the option to create and send canned responses. This feature is so convenient and is really helpful on a day to day basis. **What do you dislike about LiveAgent?** There is nothing I dislike, as this service is really good. **Recommendations to others considering LiveAgent:** Live Agent is worth the switch. I believe this is the best communications service available! **What problems is LiveAgent solving and how is that benefiting you?** Live Agent has made my life so easy. The emails we receive daily are so easy to respond to, as canned responses allow you to save so much time during the day. ### 8. Live Agent Review **Rating:** 4.0/5.0 stars **Reviewed by:** Alice F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2020 **What do you like best about LiveAgent?** Live agent makes organising high numbers of emails with multiple people working to reply easier. **What do you dislike about LiveAgent?** I would prefer that if you pressed back of an email it did not continue to alert other responders that you were on that email until you close it in the top bar. **What problems is LiveAgent solving and how is that benefiting you?** Live agent tells you if other people are reading and responding to the same email as you to avoid multiple replies in busy times. It also picks out key words in emails and categorises the emails. Auto-responders have also been very beneficial. ### 9. One of the Best Tool I have purchase so far in my Internet Business Journey **Rating:** 5.0/5.0 stars **Reviewed by:** Hari P. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2019 **What do you like best about LiveAgent?** The best thing about LiveAgent is, I no longer need to check my emails logging into Gmail and Yahoo Mail. Being a Digital marketer, I own many email accounts and I missed many deals so far in my career just because I was too lazy to login to my Email account to check my business mails. LiveAgent nailed it with Unlimited Email account feature. I just added my Email account in LA and it is going smooth now. **What do you dislike about LiveAgent?** If they can improve UI/UX, that would make me even more productive. So far I don't see any negative in LiveAgent, have been using for more than 8 months. **What problems is LiveAgent solving and how is that benefiting you?** Creating each email as a ticket is the best thing each Business needs. I have created a rule to automatically re-open replied email, so when customer don't reply me, ticket automatically opens in 3 days (I created a rule like this in LA), so I send followup to the customer again as a reminder. Never sent such followups in normal email accounts as that involves too much checking. **Official Response from Michaela Piesyk:** > Hello, thank you very much for your nice feedback. We appreciate it :) Have a nice day. ### 10. Review on behalf of Maxerience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2020 **What do you like best about LiveAgent?** Live Chat Call Recording Social Media Platform Integration Reports and Monitoring Ease of Use **What do you dislike about LiveAgent?** It is a bit robust, but it's because all the features, so not a big deal. **What problems is LiveAgent solving and how is that benefiting you?** We use LiveAgent for our customer support. This is a great help desk tool, as it provides everything we need in one platform. We use it to manage live chat, tickets, social media channels and to receive and make outbound calls. LiveAgent's functionality and automation options make the daily work so much easier and faster. ### 11. Very user-friendly and intuitive help desk software! **Rating:** 5.0/5.0 stars **Reviewed by:** Evert J. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2019 **What do you like best about LiveAgent?** Very open structure which enables us to set it up completely the way we want it to be. Facebook chat, phonecalls and chat functions are easy to integrate. Furthermore, the service coming from Liveagent is sublime and to the point. **What do you dislike about LiveAgent?** The fact that Instagram chats are not yet integrated in the software. **What problems is LiveAgent solving and how is that benefiting you?** Perfect for following up on hot leads and to the point communication to our clients. Reduces work with easy pre-setup answers! ### 12. One of the greatest Resource I've acquire for my online Journey" **Rating:** 3.5/5.0 stars **Reviewed by:** BHAWANA J. | Digital Marketing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2019 **What do you like best about LiveAgent?** The most beneficial matter about LiveAgent is, I no more require to examine my e-mail logging into Gmail and Yahoo Mail. Being a digital marketer, I individual a lot of e-mail accounts and that I skipped numerous promotions up to now in my vocation because I had been way too lazy to login to my Email account to examine my business enterprise mails. LiveAgent nailed it with Unrestricted Email account function. I just included my Electronic mail account in LA and it really is likely easy now. **What do you dislike about LiveAgent?** Should they boost UI/UX, which will make me more effective? Thus far I do not see any adverse in LiveAgent, are utilizing for additional than eight months. **Recommendations to others considering LiveAgent:** It truly is an awesome method, set up and utilize it. **What problems is LiveAgent solving and how is that benefiting you?** Developing each and every electronic mail as being a ticket is the greatest matter each individual Business enterprise demands. I've produced a rule to routinely re-open replied electronic mail, so when shopper never replies to me, ticket quickly opens in three times (I developed a rule similar to this in LA), so I send out followup for the purchaser once more to be a reminder. In no way despatched these kinds of followups in typical e-mail accounts as that will involve an excessive amount examining. ### 13. Great help desk software **Rating:** 5.0/5.0 stars **Reviewed by:** Mike T. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2020 **What do you like best about LiveAgent?** There is A LOT that you can do with Live Agent: live chat, social media integration, support tickets, voice and video calls. All of the features are backed by a quality support team. **What do you dislike about LiveAgent?** I am still discovering the platform, but I can't say that I dislike anything so far. **Recommendations to others considering LiveAgent:** Great live chat software. **What problems is LiveAgent solving and how is that benefiting you?** Live Agent helps us show our website visitors that we care, that we are there for them whenever they need us. ### 14. Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** David V. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2019 **What do you like best about LiveAgent?** We're using it to provide customer support for various of our WordPress product businesses. It has been a great experience from day one, I can highly recommend it! **What do you dislike about LiveAgent?** We were struggeling with having people to log into their account and manage their tickets but that's something we don't really need so it wasn't a big deal for us. **Recommendations to others considering LiveAgent:** If you haven't played with it yet, make sure to check it out! **What problems is LiveAgent solving and how is that benefiting you?** Customer communication and support. LA helps us to keep our inbox clean and allows us to provide professional email support. ### 15. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2020 **What do you like best about LiveAgent?** This is a very modern and sleek designed app that does what I need on a day to day basis. I like how easy it is to get into the app with no prior experience of such apps and navigation is very clear. It's great and customizable for what you need. **What do you dislike about LiveAgent?** Niche things that could help improve the quality of life. But not necessarily anything that would make this product bad. **Recommendations to others considering LiveAgent:** If you are looking for a simple product to use and easily customizable to what you need for your company this is the one you should use. **What problems is LiveAgent solving and how is that benefiting you?** The benefits of having LiveAgent is being able to have trackable work progress and documentation of important notes that can help others internally. ### 16. Easy to use & Perfect All-in-one customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2019 **What do you like best about LiveAgent?** Easy to use & Perfect all in one solution: live chat (mobile app), support ticket, contact form, social facebook and even call center in one place. There is no need to have too many separated systems. - Easy to get started with in-screen guides as well as daily email tips for newcomers like me. - Fast loading, mobile app - Custom domain to make it professional **What do you dislike about LiveAgent?** The additional agent cost should be cheaper **Recommendations to others considering LiveAgent:** Let's use it, simple and perfect all in one support solution **What problems is LiveAgent solving and how is that benefiting you?** Reduce my effort on maintaining too many separated systems (e.g. live chat, support ticket, social facebook, contact form for WordPress, integration) just to support my clients. For a startup like me, I can put more focus on improving our products for our customers. ### 17. Best of the best **Rating:** 5.0/5.0 stars **Reviewed by:** Selçuk . | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2020 **What do you like best about LiveAgent?** LiveAgent (Ladesk) is one of the best helpdesk agent/app with a beautiful dashboard including lots of app in it also has many integrations. I highly recommend to use it believe me you won't regret that just give a try. **What do you dislike about LiveAgent?** Whatsapp is the most using app in the world and you have to add integration for that **What problems is LiveAgent solving and how is that benefiting you?** I am using it to help my clients ### 18. Amazing and Easy To Use Customer Support Software **Rating:** 5.0/5.0 stars **Reviewed by:** Gary S. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2019 **What do you like best about LiveAgent?** LiveAgent is really easy to use and offers multiple ways to offer support to customers and website visitors. Customers also get their own login so can view support tickets making the experience easier and less time consuming for us and our customers. **What do you dislike about LiveAgent?** The mobile app needs an update, pales in comparison to the desktop version. The initial setup can be a bit confusing, would have liked more tutorials and walkthroughs. **What problems is LiveAgent solving and how is that benefiting you?** We used to use email to manage customer support which became time consuming and confusing very quickly. LiveAgent allows us to be more professional and organized when it comes to supporting customers. We can now offer a more professional customer support experience and also save dozens of hours each month. ### 19. Great support software! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2019 **What do you like best about LiveAgent?** It was easy to set up and get running on our multiple sites. The interface is nice and easy to use. The ability to customize the widgets to each website's unique color palette is awesome! **What do you dislike about LiveAgent?** I don't like that I actually have to be logged into a webpage as an agent. The last support software we had had its own software that ran in the background whenever my computer was running, so I didn't always have to have a web browser open to be "live". **Recommendations to others considering LiveAgent:** Go for it! **What problems is LiveAgent solving and how is that benefiting you?** Making it easy for anyone to ask us for anything! So far so good!!! Have only been a customer for about a month but much nicer and easier to use than our last software system. ### 20. Live chat changed the way we communicate with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Felicia M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2020 **What do you like best about LiveAgent?** The software is easy to operate for the admin and customer and offers a lot of additional features that enhance the usability. **What do you dislike about LiveAgent?** The offline ticketing system can cause issues since we don't utilize it but they are still able to come in, so sometimes tickets get overlooked. **What problems is LiveAgent solving and how is that benefiting you?** We can quickly communicate with users instead of sending emails back and forth. It creates a friendlier communication channel and allows for us to provide quick links and direct them around the website in real time. ### 21. Perfect for small agencies or businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2019 **What do you like best about LiveAgent?** My favorite part of LiveAgent is the variety of integrations that it has. As an agency, we have communities on Facebook and Twitter, but we also receive emails and direct live chat messages, too. Not to mention, we need a knowledge base (which we use LiveAgent for) for our products and services which makes EVERYTHING easier since all questions and concerns are directed to the LiveAgent platform. **What do you dislike about LiveAgent?** The UI is clunky and aged, but LiveAgent is so feature-rich that it's honestly not an issue. **What problems is LiveAgent solving and how is that benefiting you?** One main issue is that LiveAgent only pulls in Twitter hashtags, etc. but NOT the direct messages. So, there are some integrations that could be polished. However, for the most part, LiveAgent covers our bases for support and client communication. ### 22. Great solution for managing customer support with multiple agents **Rating:** 5.0/5.0 stars **Reviewed by:** Jon F. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2020 **What do you like best about LiveAgent?** Managing multiple channels in one platform and the ability to track customer interactions across different platforms **What do you dislike about LiveAgent?** UX and setup was cumbersome at first but has been improving. **What problems is LiveAgent solving and how is that benefiting you?** Manage customer support inquiries, livechat and social media from one platform. Solution was easily able to scale with the company as our team grew. ### 23. Easy to use! Wonderful Support! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2020 **What do you like best about LiveAgent?** It is user friendly and easy to manage for our team. **What do you dislike about LiveAgent?** It could be more eye appealing for the customer. **What problems is LiveAgent solving and how is that benefiting you?** It is not overly complex. Greatly improved our ability to communicate with our customers. ### 24. Powerful platform for customer opportunity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2018 **What do you like best about LiveAgent?** Definitely a powerful platform to manage customer opportunities led by a strong team. **What do you dislike about LiveAgent?** Nothing so far. The UI/UX can definitely be improve on but that's based on personal preference more than the strength of the platform. **Recommendations to others considering LiveAgent:** Go pass the overall interface. There lies a powerful platform supported by a strong team. **What problems is LiveAgent solving and how is that benefiting you?** Subscription service platform. Definitely easier to manage client opportunities ### 25. Excellent tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2020 **What do you like best about LiveAgent?** It is extremely useful having a centralised support inbox. **What do you dislike about LiveAgent?** Not a fan of the UI. Not as slick as zendesk or fresh desk. Would prefer if it integrates with my CRM ( active campaign) **What problems is LiveAgent solving and how is that benefiting you?** Solving the problem of missed tickets across different inboxes Benefitted from quicker response times and made it easier to manage support team ### 26. The best live chat software in the world. **Rating:** 5.0/5.0 stars **Reviewed by:** Terry T. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2019 **What do you like best about LiveAgent?** Simple and easy to use interface, The perfect solution for my company, offers live chat, email support and integration of social networks (Facebook and Twitter). The powerful function of live chat, such as POP3 accounts, states, contact forms and file sharing, among others. **What do you dislike about LiveAgent?** It works perfectly, they could make some improvements that allow each company to customize the different options that the program offers. **Recommendations to others considering LiveAgent:** It really is a complete program and its price seems accessible to me. **What problems is LiveAgent solving and how is that benefiting you?** It really is a complete program and its price seems accessible to me. It is worth what it costs because, finally, if it manages to offer good customer service, this definitely favors sales. It allows me to create predefined answers to save time or write frequently asked questions and send links to clients so they can access this information immediately. **Official Response from Michaela Piesyk:** > Hello, thank you very much for your nice feedback. We appreciate it. :) ### 27. LiveAgent has improved the way we communicate with our customers and is SO easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole E. | Customer Care Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2019 **What do you like best about LiveAgent?** Canned responses save us so much time with hundreds of emails coming in daily, we can reply super quick and maintain a great level of customer service. We absolutely love Knowledgebase and it allows us to put useful information all in one place so that our customers don't have to pick up the phone or wait for an email response to get their answer. **What do you dislike about LiveAgent?** The reporting side is not so clear and could be easier to follow. **What problems is LiveAgent solving and how is that benefiting you?** Auto tagging and colour coding has helped us immensely as we can prioritise tickets. For example, if we have an event taking place that day, we can simply filter queries relating to that event and ensure that they are answered in time. If an operator needs to transfer a ticket onto another member of the team, they can easily do this by using the 'transfer' option, and can also explain the problem using the 'notes' function. **Official Response from Michaela Piesyk:** > Hello Nicole, thank you very much for your review. We appreciate it. Thanks to your feedback, we know what to improve. Our goal is your satisfaction :) Thank you And have a nice day :) Michaela ### 28. Perfect application , works very good **Rating:** 5.0/5.0 stars **Reviewed by:** Onur O. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2020 **What do you like best about LiveAgent?** Useful and works very well.I like to use this application. **What do you dislike about LiveAgent?** There is nothing about live agent that I do not like because even when we have questions live agent support helps very fast **What problems is LiveAgent solving and how is that benefiting you?** Company e-mails, chat with clients and phone calls ### 29. 100% Possitve use of this service! **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Customer Care Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2019 **What do you like best about LiveAgent?** I like this Live Agent service because it provides all the tools that an agent can use without any compromise. There is a useful history-ticket content in witch you can add tag in order to organize them as you please. You can also use colors in this so it will be much quicker for your future research! **What do you dislike about LiveAgent?** When i start using this service i found some problems about the speed and the connection with the server. After the first months the service has been upgraded a lot! Now i am very satisfiuied with it! **Recommendations to others considering LiveAgent:** Give it a try and you will agree with me that it provides a very pleasure experience! **What problems is LiveAgent solving and how is that benefiting you?** I am using this service as the live chat agent for my company. Is provide very solid cominication with the customers and also with the teamates of my company! **Official Response from Michaela Piesyk:** > Hello, thank you very much for your nice review. We appreciate it. Have a nice day :) ### 30. Excellent Tool for customer communication and Ticketing system. **Rating:** 4.0/5.0 stars **Reviewed by:** vanditha j. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2020 **What do you like best about LiveAgent?** Customization and personalization options, which gives the flexibility to use. **What do you dislike about LiveAgent?** It's not mobile-friendly. It's also not straight forward how to add attachments to a ticket once it is created. **What problems is LiveAgent solving and how is that benefiting you?** It saves time and helps in faster and smoother communication ### 31. Great Addition to Our Work Flow **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun S. | Senior Graphic Designer, Marketing & Social Media, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2018 **What do you like best about LiveAgent?** Immediate interaction with customers to help encourage sales. Easy to use among staff and customers. No steep learning curve so accessible to any level of technical knowledge. Easily integrated into any eCommerce site, which is ideal for us as we are currently migrating our site. **What do you dislike about LiveAgent?** Customer locations could do with being a little more accurate and notifications of chats need to be more visible **Recommendations to others considering LiveAgent:** Great product. If you are looking to engage with your customers, then this is the Live Chat system to use. **What problems is LiveAgent solving and how is that benefiting you?** Any customer issues with the website are being solved immediately and sales have increased as a result. The ability to directly interact with customers has really changed how we operate and how we are viewed in the marketplace. Our leads, and the quality of leads we get, have increased immeasurably over the last year we have had the Live Chat system live on the website. ### 32. Good Value **Rating:** 4.0/5.0 stars **Reviewed by:** Luisa M. | Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2019 **What do you like best about LiveAgent?** LA has had an impact on the professionalism of our website and allows us to respond to our customers directly in real time **What do you dislike about LiveAgent?** The only dislike we had was when ordering the product, the payment involved an extra security check and I am not sure if that has to do with LA at all **What problems is LiveAgent solving and how is that benefiting you?** So far we have increased the sophistication of the website's technology, leading to an increase in overall traffic and quality leads coming through ### 33. My life became easier with LiveAgent **Rating:** 5.0/5.0 stars **Reviewed by:** Julia B. | Miss, Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2019 **What do you like best about LiveAgent?** In the event that you deal with various properties with an assortment of correspondence channels this is the apparatus for you. What's more since our site are in Wordpress I was effectively ready to include LIVE talk. This is programming that will immediately make you increasingly beneficial if your deal with different correspondence channels. This is an experienced item that is completely included and an astonishing an incentive at the cost. **What do you dislike about LiveAgent?** Extremely minor bandy. Likewise a marginally un natural setup process that is effectively comprehended after you setup a couple of email/visit channels. **Recommendations to others considering LiveAgent:** Its just about an easy decision on the off chance that you fit into the necessities utilization for this item. No mischief in giving the free preliminary a shot. You wont think twice about it. **What problems is LiveAgent solving and how is that benefiting you?** Bringing together numerous clients correspondence channels it a solitary stage where those reactions can be effectively overseen and tended to. **Official Response from Michaela Piesyk:** > Hello, We appreciate your reviews and we are very happy that you have found time for it because it is very important for us to have feedback. Now we can work on it and improve our product. Thank you :) Have a nice day Michaela ### 34. Easy and flexible platform to use **Rating:** 5.0/5.0 stars **Reviewed by:** Issam D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2020 **What do you like best about LiveAgent?** Easy to communicate with customer via emails , chat and calls **What do you dislike about LiveAgent?** sometimes some small bugs , like not receiving calls several time **What problems is LiveAgent solving and how is that benefiting you?** customers emails and calls , most of the time is flexible and i like using it daily ### 35. The best software for emails and chat depends on your specific needs and preferences. Popular options include Microsoft Outlook for emails and Slack for chat. Both offer robust features for communication and collaboration. **Rating:** 5.0/5.0 stars **Reviewed by:** Shabbir H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2020 **What do you like best about LiveAgent?** Best software for emails and chat, easy to use and have several advanced features that help in responding to customers in the best possible way. **What do you dislike about LiveAgent?** Nothing to dislike, everything is good. **What problems is LiveAgent solving and how is that benefiting you?** Easy to use and user-friendly interface ### 36. Okay Tool Just Not For Our Business Needs **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2019 **What do you like best about LiveAgent?** Live Agent was nice because we were able to chat with users and follow up with via email using the same tool. I really enjoyed the ability to set custom chat loads for particular agents. We mostly used this while training so our new agents were not overwhelmed. It also made our job easier being able to see what the user was typing before they sent their message. This allowed us to be ready with a response to deliver fast service. **What do you dislike about LiveAgent?** Live Agent was just a bit too advanced for our use case. Training a new agent on this tool was very difficult since it has a lot going on. The reporting also did not seem to work the way we needed it to. **What problems is LiveAgent solving and how is that benefiting you?** We used LiveAgent mostly as a live chat tool for our company. It allowed us to connect with our users to provide the best user experience. ### 37. Live chat software **Rating:** 3.0/5.0 stars **Reviewed by:** Kenny Q. | Ingeniero de Sistemas, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2020 **What do you like best about LiveAgent?** Easy to implement even with large teams. **What do you dislike about LiveAgent?** The mobile app interface could use some improvements **Recommendations to others considering LiveAgent:** Price and also availability to costumize features for business needs **What problems is LiveAgent solving and how is that benefiting you?** Used it tondo some support to clients ### 38. Great tool for help desk and customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Fabio C. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2019 **What do you like best about LiveAgent?** LiveAgent is a complete solutions for help desk and customer service departments, offering a wide variety of tools: a 2 agents realtime chat, a ticketing system, a support portal, and much more! Also, it's possible to customize the software, setting up it with your logo and brand colors. The initial setup it's very simple and you can start using LiveAgent in minutes. **What do you dislike about LiveAgent?** I can't find any negative point with LiveAgent **What problems is LiveAgent solving and how is that benefiting you?** With Live Agent I have a full suite of tools for help desk: customer problems will be solved in less time and customers will be more satisfied ### 39. Liveagent, great support platform **Rating:** 4.5/5.0 stars **Reviewed by:** Carl D. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2019 **What do you like best about LiveAgent?** LiveAgent is a completely comprehensive tool, although in my publication I have mainly used HelpDesk and LiveChat, which are the most important components of the utility. With LiveAgent Chat, I was able to help countless customers clear up doubts about our work. What satisfies me the most is the Knowledgebase, as it prevents the tool from being overwhelmed by unnecessary work by resolving specific issues that are addressed on our Knowledgebase pages. You could also organize using departments, and it is an extremely good concept to distribute the images among our leaders. As a HelpDesk, you can help resolve issues for your customers remotely, share desktop computers and screenshots... All of this is executed through a very well-prepared pricing tool that you should configure beforehand to set up hierarchies or roles for each support staff member... Los Angeles also offers a mobile app that you might offer as an alternative, although it is quite limited compared to the computer version. **What do you dislike about LiveAgent?** The dashboard is full of menus and options. I assume you could arrange it a bit higher to make it easier. The trial version is also quite limited, as the usage period is very short and some features are not available. **Recommendations to others considering LiveAgent:** If you need to set up a support service, there aren't many applications that offer the same as Live Agent at a lower price. You can also test Live Agent for several days for free in your company. **What problems is LiveAgent solving and how is that benefiting you?** We were looking for software that helps our customers without having to make phone calls, as they are very limited to solving problems with network services or laptop applications. LiveAgent solved this with an honest charge. ### 40. Fluent workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Rok A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2020 **What do you like best about LiveAgent?** You quickly see what's new and what's assigned to a specific person for the job **What do you dislike about LiveAgent?** The floating of the chat box bothers me occasionally **What problems is LiveAgent solving and how is that benefiting you?** The distribution of jobs within the work group ### 41. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Guleysha H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2020 **What do you like best about LiveAgent?** I find this platform very flexible to communicate with customers through calls,emails and chats. All means of communication is generated in **What do you dislike about LiveAgent?** They can provide some other well designed themes **What problems is LiveAgent solving and how is that benefiting you?** I communicate with customers through calls, emails and chats ### 42. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about LiveAgent?** You have your emails, calls and chats in one place. **What do you dislike about LiveAgent?** I would like to have more Themes or the ability to modify the colours. **What problems is LiveAgent solving and how is that benefiting you?** We use LiveAgent for all our email, call and chat communication with customers. ### 43. Opinion **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2020 **What do you like best about LiveAgent?** I can see, who works with a ticket, if it was already answerd. **What do you dislike about LiveAgent?** It is problem to find a ticket, when you know only e-mail address. **Recommendations to others considering LiveAgent:** no recommendations **What problems is LiveAgent solving and how is that benefiting you?** Sometimes is very complikated to find beginning and end of the conversation (when this conversation too long is). ### 44. Great product that provides a lot of value to its users **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon P. | Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2020 **What do you like best about LiveAgent?** The ease of being able to implement on our website. **What do you dislike about LiveAgent?** I feel like the ui/ux interface could be polished up a bit. **What problems is LiveAgent solving and how is that benefiting you?** Easy way for leads and others to communicate on our website. ### 45. Very useful for customer care **Rating:** 5.0/5.0 stars **Reviewed by:** Mollie L. | Customer Care Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2020 **What do you like best about LiveAgent?** Easy to navigate, very good at separating customer queries into different categories (especially good when managing different clients/events), also have a very useful autoresponder system **What do you dislike about LiveAgent?** Customer queries oftentimes have been auto-resolved, resulting in no response from the company **Recommendations to others considering LiveAgent:** Use the leaderboard for company morale! **What problems is LiveAgent solving and how is that benefiting you?** Makes it much easier to delegate tasks (i like the assign feature, to make specific employees aware of certain emails) ### 46. Talk to your users through this great help desk **Rating:** 4.0/5.0 stars **Reviewed by:** Melvin S. | Information Technology Staff, Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2019 **What do you like best about LiveAgent?** One of the best things about this software is that you can divide the information, the departements and the tickets. Everything is well structured within the system and you can also use the labels to better divide the information and to quickly access any data you need to review. The Call center is well implemented within the system and you can communicate quickly with customers through the use of this system. Through this medium, things can be talked about more deeply and it is more useful to be able to help with more serious tasks or problems that require more information. **What do you dislike about LiveAgent?** It is a little complicated to adapt to the operation of this Help Desk, because although everything is well organized has a multitude of functions and you need some time to understand how to use the Call Center and the ticket system well. The positive thing is that the support helped me in all the doubts I had about its use. **Recommendations to others considering LiveAgent:** I think that Liveagent is an option to consider for companies that do not have Help Desk installed or for companies that consider that the one they have installed does not have too many functions. With Help desk you have many functions in one place and also you have everything organized. **What problems is LiveAgent solving and how is that benefiting you?** A system that allows you to communicate more closely with the client and also be able to better answer any of your doubts is essential within a company. Liveagent has a good price, a well-developed interface and it also has all the tools a Help Desk needs to be able to adequately attend to any person who needs help. **Official Response from Michaela Piesyk:** > Hello Melvin, Thank you very much for taking the time to review. We are happy for your nice feedback, because we know what is good and what to improve. Thank you :) Have a nice day Michaela ### 47. Excellent Prooduct **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2020 **What do you like best about LiveAgent?** Your product is excellent and very FAST. Many thanks for your kind and efficient service. I have already and will definitely continue to recommend your services to others in the future. **What do you dislike about LiveAgent?** No major issues as the support online are very efficient **Recommendations to others considering LiveAgent:** It is a Great Zendesk Alternative, also Lifeagent support is fast and efficient. Definitely I highly recommend it. **What problems is LiveAgent solving and how is that benefiting you?** Since the channels are integrated it makes easier to operate from it. ### 48. Amazing experience, easy to use, friendly customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Ilze B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2020 **What do you like best about LiveAgent?** Easy to combine everything together - tickets, calls chats. Friendly and helpful customer service. **What do you dislike about LiveAgent?** I like everything, only thing that very rarely there are some system bugs **What problems is LiveAgent solving and how is that benefiting you?** Solving clients queries and helping them ### 49. Good product with a large feature set **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2019 **What do you like best about LiveAgent?** • Incredible list of features! • Video call and telephone call recording included • Consolidates support for email, chat, Facebook and Twitter (with more to come) • Lots of direct interactions with other web services **What do you dislike about LiveAgent?** • The user interface looks outdated and needs to be modernised to make the product more enjoyable to use • The softwares user experience could benefit from being improved a little • Does not directly integrate with my telephone provider, localphone.com • Does not integrate with my websites Facebook messenger chat bot **What problems is LiveAgent solving and how is that benefiting you?** Consolidates email and social media support for website design services. Records sales calls for review and improvement. ### 50. Review on behalf of Maxerience **Rating:** 5.0/5.0 stars **Reviewed by:** Leo P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2020 **What do you like best about LiveAgent?** Customer support, User friendly, Social Network Integration **What do you dislike about LiveAgent?** Need to integrate more social media platforms. **What problems is LiveAgent solving and how is that benefiting you?** Our customer issues related to our product. ## LiveAgent Discussions - [how do i see the entire display of the ticket without clicking the enlarge button?](https://www.g2.com/discussions/how-do-i-see-the-entire-display-of-the-ticket-without-clicking-the-enlarge-button) - 1 comment, 1 upvote - [Has there been any reports of getting support from a Bot on liveagent?](https://www.g2.com/discussions/12112-has-there-been-any-reports-of-getting-support-from-a-bot-on-liveagent) - 2 comments, 1 upvote - [Do you offer standalone licenses as well?](https://www.g2.com/discussions/do-you-offer-standalone-licenses-as-well) - 1 comment, 1 upvote - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment - [View LiveAgent pricing details and edition comparison](https://www.g2.com/products/liveagent/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-24+04%3A38%3A42+-0500&secure%5Bsession_id%5D=be047790-ac31-489f-9599-82d94b80c107&secure%5Btoken%5D=175f9b30576758b73d6df031a506f5225ade3dde44a518c2f1a1f74aa51ce7e5&format=llm_user) ## LiveAgent Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Customer Portal](https://www.g2.com/products/customer-portal/reviews) - [Mitel](https://www.g2.com/products/mitel/reviews) - [Nicereply](https://www.g2.com/products/nicereply/reviews) ## LiveAgent Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Workforce Management** - Call Monitoring - Performance Evaluation **Generative AI** - AI Text Generation - AI Text Summarization **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **System Management** - Security - System Monitoring **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top LiveAgent Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,653 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,725 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)