--- title: LiveAgent Reviews meta_title: 'LiveAgent Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1538 reviews by the users' company size, role or industry to find out how LiveAgent works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1538 scale: '5' date_modified: '2026-07-27' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # LiveAgent Reviews **Vendor:** QualityUnit **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,538 ## About LiveAgent LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. ## LiveAgent Pros & Cons **What users like:** - Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. (58 reviews) - Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. (48 reviews) - Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. (45 reviews) - Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. (42 reviews) - Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. (36 reviews) - Simple (27 reviews) - Easy Setup (25 reviews) - Time-saving (25 reviews) - Automation (24 reviews) - Integrations (23 reviews) **What users dislike:** - Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. (12 reviews) - Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. (11 reviews) - Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. (10 reviews) - Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. (10 reviews) - Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. (8 reviews) - Users face a **lack of features** in LiveAgent, limiting customization and creating challenges with the mobile app experience. (8 reviews) - Limited Customization (8 reviews) - Interface Issues (7 reviews) - Limitations (7 reviews) - Slow Loading (7 reviews) ## LiveAgent Reviews ### 1. LoveAgent is what I call it! **Rating:** 5.0/5.0 stars **Reviewed by:** Larry B. | Professional Freelancer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2020 **What do you like best about LiveAgent?** The software is amazing. We are able to provide support by live chat, ticket, email and voice! The software is really easy to use and setup. I highly recommend LoveAgent (aka LiveAgent). **What do you dislike about LiveAgent?** Nothing! I have everything about nothing! **Recommendations to others considering LiveAgent:** None, keep up the good work! **What problems is LiveAgent solving and how is that benefiting you?** None ### 2. Great solution for addressing your customers needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Chet N. | President & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2020 **What do you like best about LiveAgent?** I liked how LiveAgent brings all the items you need into one platform. **What do you dislike about LiveAgent?** The UI seemed a little outdated in my own opinion. **What problems is LiveAgent solving and how is that benefiting you?** The ability to quickly and easily address customers issues and add livechat on our website. ### 3. Good business utility **Rating:** 5.0/5.0 stars **Reviewed by:** Marusa A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2020 **What do you like best about LiveAgent?** Is a convenient solution for our needs in the company **What do you dislike about LiveAgent?** Minor deficiencies not relevant to the business **Recommendations to others considering LiveAgent:** Just try it **What problems is LiveAgent solving and how is that benefiting you?** Mostly communication ### 4. Live Agent saves the day! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2020 **What do you like best about LiveAgent?** Notes! Being able to leave notes that are only visible to the users is amazing! Helps us with discussing the email and coming up with the best solution. Also, tagging is super helpful! So we can tag emails bu using key words! Another things that's been a game changer is assigning email to others. This helps to spread the work load and also helps with monitoring quality control. **What do you dislike about LiveAgent?** I dislike the fact that we didn't hear about Live Agent sooner! **What problems is LiveAgent solving and how is that benefiting you?** As mentioned before, it helps t stay more organised. Tagging, notes, assigning emails to others! Brilliant! ### 5. Reviews on behalf of Maxerience **Rating:** 5.0/5.0 stars **Reviewed by:** Harish P. | Sr. System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2020 **What do you like best about LiveAgent?** Ticket Distribution. Phone Integration. IVR Configuration **What do you dislike about LiveAgent?** Need to add more social media platforms. **What problems is LiveAgent solving and how is that benefiting you?** Related to our product. ### 6. Great helper at work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2020 **What do you like best about LiveAgent?** ability to call chat and e-mail from the same spot **What do you dislike about LiveAgent?** not being able to unsend the email within several seconds **What problems is LiveAgent solving and how is that benefiting you?** solving the claims, complaints ### 7. Stay at home and work help customers as the world falls apart around you **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2020 **What do you like best about LiveAgent?** The flexibility to meet customers needs. I like the customer support from LiveAgent Customer service team. The pricing is really great too! I think that they are fair valued and will continue to use their services. **What do you dislike about LiveAgent?** Nothing yet. All has been positive so far! The customer service is really helpful will all that we have needed. Being available for the customer is really a huge deal! **What problems is LiveAgent solving and how is that benefiting you?** We are solving a "Real Person" feel online. ### 8. A great tool for our team. **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher L. B. | Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2019 **What do you like best about LiveAgent?** A great tool that gives us a good amount of computer solutions for the same application, this tool has all the features that we need in our help desk, to solve different internal and external problems of our company. One of the features that I like most about this application is the easy integration with other online communication systems, as are the different social networks, which allows us to get a little closer to our clients through different platforms, and give them a service support, or what they need, quality, in addition to live chat, has all the necessary tools to solve any incident through this medium. It should also be noted that this application has a very intuitive panel, where it is easy to access the different tools that this system gives us, to take advantage of them in a faster way, able to access them easily, since they are in the right place forever. **What do you dislike about LiveAgent?** I would like to improve the notifications a little at the moment of monitoring a case, I would like to be able to have notifications, personalized, for each type of incoming case, they are small details that can improve the performance of the application, and of the people who are in charge of the support part, since they can have greater freedom in their work performance, making the modifications they need, for the attention of the clients. **Recommendations to others considering LiveAgent:** Great application, has allowed us to have greater productivity, and effectiveness in our work team, which allows us to reach the goals and objectives in a more timely manner, the software is easy to use, so it does not need special recommendations for its use **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent is a great tool that has helped us, to solve different customer service problems in a more timely and effective way, allows us to get closer to them, and give an immediate response in many areas of customer service, compatibility with other networks Social makes it ideal, since it covers a more complete range of possibilities to give faster and safer solutions, without spending more money, in other applications. ### 9. Live Agent - Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about LiveAgent?** We can organise teams and products by sectors plus add tags to help identify all possible situations that might arise with clients. **What do you dislike about LiveAgent?** I don't like the overall design of the product, looks very raw. I would like to see something more delicate. **What problems is LiveAgent solving and how is that benefiting you?** It enabled our business to provide to our customer and potential clients with quick and reliable access to support and information. ### 10. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Augusto P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2020 **What do you like best about LiveAgent?** Good speed and easy to use and to understand **What do you dislike about LiveAgent?** Sometimes we have minor bugs during calls **What problems is LiveAgent solving and how is that benefiting you?** Dealing with clients on behalf of my company ### 11. The best for customer engagement and support **Rating:** 5.0/5.0 stars **Reviewed by:** Ruben R. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2019 **What do you like best about LiveAgent?** It is super easy to configure, one of the most comprehensive solutions I have ever used for customer communication and support. In fact, you can go live the same day. It supports multiple languages, so that won't be a problem. **What do you dislike about LiveAgent?** This is not a major problem, but they have English and Spanish pages. However, this is only on the backend; for customers, there is just one language. **Recommendations to others considering LiveAgent:** Make the effort to configure step by step, it's worth it. **What problems is LiveAgent solving and how is that benefiting you?** We provide immediate support and immediate communication with prospects, which has helped us retain customers. ### 12. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2020 **What do you like best about LiveAgent?** It is very helpful tool for communication with customers and business partners. **What do you dislike about LiveAgent?** I am not aware of downsides by using Live Agent. **Recommendations to others considering LiveAgent:** None. **What problems is LiveAgent solving and how is that benefiting you?** Better overview - incoming and outcoming e-mails. ### 13. Profound usefulness is offered at a superb cost **Rating:** 5.0/5.0 stars **Reviewed by:** Raisa B. | Miss, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2019 **What do you like best about LiveAgent?** The onboarding procedure was extremely proficient. Setting up live operator work area was genuinely clear and when I had an issue associating the framework to my promise press site, I had a help individual from talk help me. The usefulness this bundle offers is mind blowing for my needs an independent company! It was anything but difficult to connect my web-based social networking records, messages and set up a visit emotionally supportive network that appears on my site and enables me to help my clients **What do you dislike about LiveAgent?** I surmise the online documentation could be somewhat increasingly broad. **Recommendations to others considering LiveAgent:** Try not to dither to contact support, as they are fantastic. **What problems is LiveAgent solving and how is that benefiting you?** I can unify support for clients in a single framework, and I can enable other individuals to login and chip away at tickets. **Official Response from Michaela Piesyk:** > Hello, thank you very much for nice feedback. We appreciate it. Have a nice day :) Michaela ### 14. LiveAgent review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2020 **What do you like best about LiveAgent?** LiveAgent is user-friendly for basic communication. **What do you dislike about LiveAgent?** Live Agent is bad arranged for business communication, it´s chaotic when several e-mails are exchanded. **Recommendations to others considering LiveAgent:** User-friendly system **What problems is LiveAgent solving and how is that benefiting you?** I personally am not solving any problems with LiveAgent. ### 15. God product **Rating:** 5.0/5.0 stars **Reviewed by:** Valerija A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2020 **What do you like best about LiveAgent?** Easy communication with clients and colleagues **What do you dislike about LiveAgent?** It does not meet expectations for specific needs **What problems is LiveAgent solving and how is that benefiting you?** General administration ### 16. An excellent (and cheap) multipurpose software **Rating:** 5.0/5.0 stars **Reviewed by:** Ugo L. | Founder, CEO & Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2019 **What do you like best about LiveAgent?** Centralized ticketing management, multiple apps supported, continuous improvement, advanced statistics **What do you dislike about LiveAgent?** LiveAgent is an excellent product, nothing that doesn't satisfy my needs **Recommendations to others considering LiveAgent:** Cheap but very powerful. Need to work a bit on configuration but it's excellent **What problems is LiveAgent solving and how is that benefiting you?** I've centralised all my company IM account in one place with advanced statistics ### 17. A Great Customer Support Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Ian K. | Digital Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2019 **What do you like best about LiveAgent?** The on-boarding experience is second to none! They walk you through every single step you need to take to understand how the platform works and what you need to do. **What do you dislike about LiveAgent?** Setting up the account can feel a little overwhelming with the abundance of options you have available. However, it is organized well so I'm sure it will feel less overwhelming as I go through the platform more. **What problems is LiveAgent solving and how is that benefiting you?** I'm just getting started, but I love the fact that I can have an integrated knowledge base and centralized customer support portal. ### 18. If you are unsure of what tool to use to help your customers, this is it. **Rating:** 4.5/5.0 stars **Reviewed by:** Leo G. | Certified Expert WordPress Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2019 **What do you like best about LiveAgent?** Its feature rich, but not bloated, use what you need until . you need more. **What do you dislike about LiveAgent?** Just the UI sometimes as I am color blindslightly but thats not their fault, **Recommendations to others considering LiveAgent:** Just ask if you need help, theres always an answer if you are stuck. **What problems is LiveAgent solving and how is that benefiting you?** Easier triaging of customer or sales requests. ### 19. Review on behalf of Maxerience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2020 **What do you like best about LiveAgent?** We use it to manage live chat, tickets, social media channels and to receive and make outbound calls. **What do you dislike about LiveAgent?** I haven't encountered any negative aspects of Live Agent so far. **What problems is LiveAgent solving and how is that benefiting you?** We are giving support to our customer through liveagent portal over live chat, call and emails. ### 20. Brilliant software **Rating:** 5.0/5.0 stars **Reviewed by:** Marta K. | Ms, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2019 **What do you like best about LiveAgent?** Abundance of features and a helpful, polite customer service. I was looking for some time for an alternative to my ticketing system, which was too complicated. This one does exactly what needed and it helps to manage a brand across all social media and email. **What do you dislike about LiveAgent?** Some of the buttons could be bigger and easier to find **What problems is LiveAgent solving and how is that benefiting you?** Customer service is complicated when your brand grows to over 50 000 contacts across social media and email. One platform to manage all enquiries is very helpful. ### 21. LiveAgent is very simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Larisa B. | Miss, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2019 **What do you like best about LiveAgent?** We like that we can utilize it for every one of our brands and utilize various visits for various brands in the equivalent backand this rates up the sopport for us and helping our customers quicker. **What do you dislike about LiveAgent?** There isn't a thing we can say about the cons. We think there are no cons. Perhaps an element like whatsapp business adding to the product and linkedin bolster that isn't there yet. **Recommendations to others considering LiveAgent:** truly we would counsel to utilize it. **What problems is LiveAgent solving and how is that benefiting you?** Our help answer is better than anyone might have expected and we can track are bolster group in ticket unraveling the customer backing is better then previously. Its an incredible help and cost decrease for personaltime so we can accomplish more with less individuals this is extraordinary. **Official Response from Michaela Piesyk:** > Dear Larisa, thank you for your very nice reviews. We appreciate it :) Have a nice day :) Michaela ### 22. Review on behalf of Maxerience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2020 **What do you like best about LiveAgent?** Live Chat Call Recording Social Media Platform Integration Reports and Monitoring Ease of Use **What do you dislike about LiveAgent?** For me everything is good, very user friendly. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent has helped us save a lot of time. Live Agent has helped us to level up our customer service. ### 23. Excellent tool to manage the best live chat support **Rating:** 5.0/5.0 stars **Reviewed by:** Sanjay J. | Co-Founder, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2020 **What do you like best about LiveAgent?** The tool is a great choice to offer an enhanced customer experience via live chat. **What do you dislike about LiveAgent?** No feature to integrate the account created in Magento with Helpdesk. **What problems is LiveAgent solving and how is that benefiting you?** Manage live chat with clients. ### 24. reliable, well-arranged and good price quality **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2019 **What do you like best about LiveAgent?** You have the ability to easily create your own system that works for you. Draw up rules yourself to ensure that your own process runs as optimally as possible. That is why I think Liveagent is excellent. **What do you dislike about LiveAgent?** The reports per employee could be more specific. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent works for me as reminder service so that I can my mails in the future without worrying about forgetting something. ### 25. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kim C. | Consultant , Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2019 **What do you like best about LiveAgent?** This is great platform, I find it very intuitive and easy to navigate. I am just now discovering it but I can tell why they’re known and loved from everyone.I'm a small business owner and live agent helps me handle all my clients in one place. **What do you dislike about LiveAgent?** I'm pretty new to this and its early to tell if there is something i don't like, but so far so good **Recommendations to others considering LiveAgent:** N/A **What problems is LiveAgent solving and how is that benefiting you?** helps me with emails for my clients ### 26. Secure Paltform **Rating:** 5.0/5.0 stars **Reviewed by:** sivasuriyar s. | Assistant Manager-IT, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about LiveAgent?** Helpdesk Management - Live Agent is very secure and user friendly **What do you dislike about LiveAgent?** Mobile App version need to improve and chat bot part need to implement with live agent **Recommendations to others considering LiveAgent:** Get Full use from Live Agent package **What problems is LiveAgent solving and how is that benefiting you?** Reduce the paper work and we full convert our helpdesk system to digitalize. ### 27. Perfect help desk solution for my needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2019 **What do you like best about LiveAgent?** The best thing about LIveAgent is that all support channels are managed in one place (social, email, phone in my case) **What do you dislike about LiveAgent?** The user interface is somewhat cluttered compared to my last helpdesk solution (helpscout), but there are so much more features that I don't really mind. It just takes some getting used to. **What problems is LiveAgent solving and how is that benefiting you?** The fact that it integrates with shopify makes it easier to see previous communications and purchase history of the person you're speaking with. This is a huge time saver. ### 28. We used LiveAgent for live chat with our customers for our e-commerce website. **Rating:** 5.0/5.0 stars **Reviewed by:** philip G. | Customer Support Specialist , Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2019 **What do you like best about LiveAgent?** LiveAgent isn't just live talk programming, but at the same time is a CRM which can deal with your clients and contacts. It underpins an assortment of mixes like email, telephone, sites and internet based life. The arrangement is exceptionally configurable, enabling clients to tailor the product to the particular needs of their business. The UI is exceptionally spotless and simple to-utilize, yet it additionally takes into consideration customization. LiveAgent has a stupendous help group, and they were anything but difficult to take a few to get back some composure of, and they in every case immediately settled any issues that we were encountering. **What do you dislike about LiveAgent?** The expense can be restrictive to littler organizations that don't have additional spending limit apportioned for live visit. It is hard to deal with the directing of visit demands and bolster tickets with a bigger group, on the grounds that the choices are restricted to allotting to divisions, so on the off chance that you need all solicitations to go to an individual/gathering, they would should be added to all offices. **Recommendations to others considering LiveAgent:** Give it time! You'll have to change some processes and behaviors, but give your agents some time to get used to the system and give yourself some time to configure the system properly. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent is an all encompassing arrangement that enabled us to not just deal with our site live visit and client bolster demands, yet in addition worked as a CRM framework for dealing with the majority of our client contacts. It was anything but difficult to arrangement an essential execution, and we saw prompt advantage by means of diminished client hold up times and snappier goals of client issues. **Official Response from Michaela Piesyk:** > Hello Philip, we appreciate a nice feedback from you. Thanks to your review, we can improve our product. Thank you :) Have a nice day Michaela ### 29. I made the switch from a well known competitor **Rating:** 5.0/5.0 stars **Reviewed by:** Landon A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2019 **What do you like best about LiveAgent?** For the spend, this thing is super feature-rich. I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point. **What do you dislike about LiveAgent?** It's still buggy in places, but overall, it's a killer product. **What problems is LiveAgent solving and how is that benefiting you?** It's just super easy to use. They have done a great job making it easy and efficient to manage high volumes of inquiries. ### 30. Request Tracking...Made So Much Easier!! **Rating:** 3.5/5.0 stars **Reviewed by:** Rashmi K. | Console Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2019 **What do you like best about LiveAgent?** Live Agent configuration can be done in few easy steps, and hence a hassle-free start. The email conversions to tickets is very attractive feature and makes the tracking quite easy. Other interesting and helpful features are its SLAs, Rules, customizable filters and departmental categorizations which is really useful in organized lookout. LiveAgent also has very cost effective plans, and we being a Non-Profit organization were certainly in need of one such so it has been of great help. **What do you dislike about LiveAgent?** There are few limitations in the way how dashboard or the reporting works. While there are workarounds to it using rules/filters but not a straight forward solution. Live Agent is a good concept and has a good scope to bring in new useful features. **Recommendations to others considering LiveAgent:** If you want your work to be more organized, Its a worth giving a try. **What problems is LiveAgent solving and how is that benefiting you?** We needed a outbound ticketing system rather than a inbound one, as we wanted our backend agents to track the requests with the On field staff. With LA we are able to do it through trackable ticketing system. ### 31. Great Customer Care is Paramount **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2018 **What do you like best about LiveAgent?** The follow up from the dev team is so helpful, you can't get lost! They are there to help any way you need! **What do you dislike about LiveAgent?** There is nothing so far that I don't like. The customer support team is excellent! **What problems is LiveAgent solving and how is that benefiting you?** Communication with my potential customers is crucial that we speak immediately when they want something. In today's fast paced world, consumers have little to no loyalty. We have to be on top of things when the customer is there. ### 32. All-in-one support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2019 **What do you like best about LiveAgent?** - All-in-one communication platform for customers - Replace email and contact forms with ticket system - Video calls - Phone calls - Chat - Routing and intelligent categories **What do you dislike about LiveAgent?** - Design slightly outdated - UX is a little bit complicated at first - Zapier integration could be even more powerful after switching from v1 to v3 **What problems is LiveAgent solving and how is that benefiting you?** I love LiveAgent! In the past, I always used the same communication channels for business and private, or at least they were on the same device. Situations like this were quite common: I wanted to have a Skype call with my best friend, and suddenly a customer notices that l am online and sends me support messages via direct message. My messages used to be all over the place, you have a phone call with a customer, suddenly you get a WhatsApp support request three days later. Or some customer who lives in a different time zone calls you at 3 AM because they forgot about where you live and you forgot to turn off your phone. With LiveAgent I am streamlining my entire communication. I created a support@email address for my domain and forward any incoming email to LiveAgent. | also linked my contact form on my website via Zapier to create an instant ticket. Instead of giving customers my Skype ID, I use the built-in video call feature in LiveAgent, so there are no unforeseen interruptions. Voice calls can be integrated as well including a real landline phone number, which is cool. The chat Widget can be fine-tuned to only appear under certain conditions, for example, if someone is spending 15 seconds or more on the pricing page. Overall this tool allows me to have strong boundaries and office hours with customers. | am going to use the second user account for my assistant and then use the routing emails to automatically assign all tickets to him. This dramatically frees up my time and allows me to focus on critical, escalated tickets that could be resolved by my PA. ### 33. Handy support tool that supports multiple brands/departments **Rating:** 4.0/5.0 stars **Reviewed by:** Patrick H. | Developer/owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2019 **What do you like best about LiveAgent?** Easy to use and to customize. Works great to support multiple products/departments with just one account. Pricing is great and scales very well as of right now being a solo developer and also looks great when looking to scale to a few more agents. **What do you dislike about LiveAgent?** Interface is a bit confusing when configuring, but the "day to day"-usage works great and easy to understand. **What problems is LiveAgent solving and how is that benefiting you?** Using LiveAgent to support multiple products with just one account. Works for both LiveChat and Tickets. ### 34. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2020 **What do you like best about LiveAgent?** I like the way I can manage all mails with clients. **What do you dislike about LiveAgent?** Nothing to point, the software is very solid **What problems is LiveAgent solving and how is that benefiting you?** I pondered this answer for several minutes, thinking about what the cons might be in LiveAgent and I didn't find any worth mentioning. ### 35. Very happy so far **Rating:** 5.0/5.0 stars **Reviewed by:** June R. | Live Chat Customer Service , Building Materials, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2019 **What do you like best about LiveAgent?** Live agent is intuitive and efficient to use. Its easy to see all the customer information and very useful when busy to be able to see what the customer is typing as they type which gives the agent that few extra seconds to look up product information and just makes the whole chat quicker and more efficient. Another great feature is the offline customer capture which reassures customers someone will get back to them and tells them when. The branding is great too - looks like part of the company. **What do you dislike about LiveAgent?** The notification sounds are not the best - they make me jump! **Recommendations to others considering LiveAgent:** Live Agent is definitely worth a try and captures all offline customers that need support so even if they reach out outside office hours they can be reassured someone will get back to them ASAP - its a nice feature. **What problems is LiveAgent solving and how is that benefiting you?** It is easy to see the webpages the customer is visiting which provides a better understanding of their sometimes complex queries ### 36. More productivity **Rating:** 5.0/5.0 stars **Reviewed by:** sven W. | Head of e-Commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2019 **What do you like best about LiveAgent?** We have increased our productivity many times with our live agent. We love it ... **What do you dislike about LiveAgent?** The search could be a bit faster and the mail templates are a bit complicated **What problems is LiveAgent solving and how is that benefiting you?** We lost the overview of our mails, now we are better organized ### 37. It's a fast and useful helpdesk **Rating:** 4.0/5.0 stars **Reviewed by:** Yuzkova N. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2019 **What do you like best about LiveAgent?** I like an easy way of answering the issues. I like to use custom filters to group our issues. It helps to structurize the issues and simplifies searching among them. **What do you dislike about LiveAgent?** Unfortunately, the iOS application does not push notifications and it takes off the possibility to use life chats. **Recommendations to others considering LiveAgent:** Just try it and you'll see how can the product solve your support. **What problems is LiveAgent solving and how is that benefiting you?** Our company uses LiveAgent to make our clients support easier and in time. It gets a minimum time to reply to our customers and help them to solve their problem. **Official Response from Michaela Piesyk:** > Hello, we appreciate your nice review. Thanks to you we can improve our product :) Have a nice day. ### 38. LiveAgent Review **Rating:** 3.5/5.0 stars **Reviewed by:** Archana M. | Technology Analyst and Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2020 **What do you like best about LiveAgent?** Easy to communicate and see the details, nice customization feature which makes things easy and flexible, simple to use and setup. **What do you dislike about LiveAgent?** I think the design is quite outdated and is a bit expensive for small businesses. **What problems is LiveAgent solving and how is that benefiting you?** Easy live chats and instant messaging feature is best ### 39. Countless possibilities **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2020 **What do you like best about LiveAgent?** It has literally all the features you need to run your client support! **What do you dislike about LiveAgent?** It can be a little bit challenging to get used to the UI due to so many possibilities but their support teams is very helpfu! **What problems is LiveAgent solving and how is that benefiting you?** I tried to make our customer support easier with the hekp of LiveAgent ### 40. Follow the customer cases easily and distribute in the team **Rating:** 5.0/5.0 stars **Reviewed by:** FURKAN B. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2019 **What do you like best about LiveAgent?** We have been using LiveAgent for 2 years now. From setup to interface, it is easy to use. The helpdesk side has a lot of features that it is not available or far too expensive at competitiors. Very good tool for a team of people who have high concentrate of encouragement of supporting its customers, solving their problems and following up cases. We have been totally happy from using LiveAgent. **What do you dislike about LiveAgent?** I know this is not directly about LiveAgent but buying SSL certificate every year and install to LiveAgent drives me crazy. I find the process a bit tricky and think that it should be explained better. **Recommendations to others considering LiveAgent:** I have trialed 2 more different LiveAgent alternative. LiveAgent is the best of option that has the balance of features, flexibility and cost. I highly recommend trying LiveAgent for at least 6 months. **What problems is LiveAgent solving and how is that benefiting you?** We are a 3D printing company where we receive a lot of leads for quotation. Also customers open cases about technical support. We follow up and manage all this traffic by LiveAgent. **Official Response from Michaela Piesyk:** > Hello Furkan, thank you very much for your nice feedback. We appreciate it. Good luck with 3D printing :) Have a nice day ### 41. Facilitates the management of customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** adriana p a. | Anaista de atencion al cliente, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2019 **What do you like best about LiveAgent?** It is an application very easy to use, also its configuration is very simple so the learning curve is null and is 100% customizable, you provide a housing under the nomenclature "name of the company.ladesk.com", additionally you can configure it according to your requirement, on the other hand the integration of the electronic mail is a great attraction since it helps me to systematize better the information and to centralize it all in a same place, in another sense we can emphasize that for having more channels of communication that other traditional programs increases the follow-up to the ticket generated so much to internal level to the corresponding one as when providing to him to monitor and to give the opportune answer to the client. **What do you dislike about LiveAgent?** The mobile application requires an update to be more effective because when compared with the desktop version has some shortcomings with respect to statistics and knowledge base. **Recommendations to others considering LiveAgent:** It is an excellent and functional tool, with good quality and at a very affordable price. **What problems is LiveAgent solving and how is that benefiting you?** It is really a very complete tool that has facilitated our lives, from small daily work activities such as the creation of a ticket, to a requirement or complaint of a customer as more complex tasks, the live chat function has allowed a greater "approach" to our customers so we have increased the resolution of cases, providing greater efficiency and reliability to our customers, ie since we began to use LiveAgent has helped us to manage and provide a timely response, to close the case to customer requests faster than with any other customer support platform that has used to close the case more quickly than with any other platform that has used customer support has used. ### 42. Quality support for your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Alan N. | Customer Support Professional, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2019 **What do you like best about LiveAgent?** It is very convenient for customers to use LiveAgent, since it allows them to communicate with one of our workers immediately and communication is much more fluid than through other means such as email. It can be divided by departments. This division in different areas allows users to select which support they want to contact and at the same time the different teams of our company know at all times what kind of doubts they are going to solve and which products or section in particular. The Liveagent support team has also solved doubts and problems very quickly. Software with good support is also positive so that you trust more in using it. **What do you dislike about LiveAgent?** The mobile application is a bit limited, has fewer options than the web version and is not too comfortable to use. I think that it is the only negative thing that I have found in this software and if in the future they optimize more the mobile application they will have a more functional application. **Recommendations to others considering LiveAgent:** An integrated chat and more complete support is what a tool like LiveAgent can offer you. It is something that can increase the confidence of customers in your company and brand, so I think it is important to have such a system integrated into your company. **What problems is LiveAgent solving and how is that benefiting you?** We now give a faster and more personalized attention to all our customers. Having divided the system by sections, each user goes to the corresponding department and said department is prepared to answer any questions that user has. We organize ourselves better than before. The fluency and feedback with customers is now more direct, as we know their opinions and talk more with them. Any opinion, doubt or suggestion we receive through the LiveAgent chats and it helps us to improve our attention. ### 43. Support tickets easy way to track work flow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2020 **What do you like best about LiveAgent?** This is a best Support Maintaining Tool, which covers knowledge base, support ticketing over email pipeline, support portal, tags and somany features along with Live Chat Software. If you are looking for seamless workflow you must need to have Liveagent. **What do you dislike about LiveAgent?** There is no where i felt like dislike because i am overwelmed with the product. **What problems is LiveAgent solving and how is that benefiting you?** Support Ticketing, client interaction ### 44. Amazing tool **Rating:** 4.5/5.0 stars **Reviewed by:** Slawomir Z. | Dyrektor departamentu CRM i Kontaktów z Klientami, Gambling & Casinos, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about LiveAgent?** Easy to use and set up. Great gamification which is helping to motivate agents. A lot of statistic very helpful for team leaders. **What do you dislike about LiveAgent?** Statistics are good but there's something to improve. For example export statistics including charts and different formats such as pdf, xls. Also there is possibility to check only positive and negative feedback, not middle one. **Recommendations to others considering LiveAgent:** Very easy to setup/implement and even easier to cooperate with LA team members. **What problems is LiveAgent solving and how is that benefiting you?** Daily, weekly, monthly statistics making it easier to plan people's schedules to optimize a great customer experience. ### 45. Working great **Rating:** 3.0/5.0 stars **Reviewed by:** Arnie S. | Consultant, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2019 **What do you like best about LiveAgent?** I like the ability to see who is online on my site and then be able to engage with them via chat. **What do you dislike about LiveAgent?** The UI could be easier to navigate. Clearer. **What problems is LiveAgent solving and how is that benefiting you?** Provided live support. ### 46. Love it! Love it! Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Jaco S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2019 **What do you like best about LiveAgent?** I am a solo entrepreneur start-up with a white label ticketing app. This means that I have to support multiple apps and thousands of users. Liveagent allows me to support across multiple platforms on my mobile. Insane! **What do you dislike about LiveAgent?** I have yet to find a specific feature that I don't like **What problems is LiveAgent solving and how is that benefiting you?** I need to be on the road and be able to offer support to thousands of customers at the same time. I can. ### 47. It has been great using LiveAgent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2019 **What do you like best about LiveAgent?** I like the fact that LiveAgent allows us - coursentia - to integrate into Wordpress seamlessly is really powerful. I can also use it on multiple pages and more than one website. It has really been great to see that I can easily connect my Twilio number. **What do you dislike about LiveAgent?** Nothing specifically. It works fine and although I have not used it for a long time, I am yet to see anything in particular that I dislike about LiveAgent. **Recommendations to others considering LiveAgent:** Buy it - you won't regret **What problems is LiveAgent solving and how is that benefiting you?** I want to use it to engage with students on my LMS and also customers who wish to contact us for webinar services. ### 48. Affordable Zendesk killer is here! **Rating:** 4.5/5.0 stars **Reviewed by:** Gourav M. | Software Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2019 **What do you like best about LiveAgent?** It's amazingly affordable pricing and always helpful support team who are their to help us 24x7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there's good amount of integrations. Plus they also give so many alias emails to connect that too very easily. **What do you dislike about LiveAgent?** There's worth disliking though I wish if they can come up with Woo Commerce and other native integrations with CRMs. Secondly, they also need to work on the UI and UX which is quite outdated. **Recommendations to others considering LiveAgent:** We highly recommend LiveAgent as most affordable alternative to Zendesk and Zoho Desk. **What problems is LiveAgent solving and how is that benefiting you?** Basically we're using it for email ticket support as didn't deployed for chat support so far. But the chat feature and high level of customization is equally good. **Official Response from Michaela Piesyk:** > Hello, thank you very much for your time. We very appreciate your nice review. Have a nice day :) ### 49. Excellent all in one solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Alex A. | Principal Strategist, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2019 **What do you like best about LiveAgent?** Simple easy to use interface and allows agents to stay in contact, manage and resolve customer ticket across multi-channel platforms. Integrations with other products also help keep data in sync. **What do you dislike about LiveAgent?** Nothing to dislike after using the platform for a few months. **Recommendations to others considering LiveAgent:** give it a shot, you will not be disappointed. **What problems is LiveAgent solving and how is that benefiting you?** Easy to connect the social media accounts of different products and manage service requests or technical questions. ### 50. Useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2020 **What do you like best about LiveAgent?** It is a very useful tool to administrative the support supported by tickets. Good product for this era **What do you dislike about LiveAgent?** Loading time is very high. Takes more of data. **Recommendations to others considering LiveAgent:** Yes, reliable. **What problems is LiveAgent solving and how is that benefiting you?** - ## LiveAgent Discussions - [how do i see the entire display of the ticket without clicking the enlarge button?](https://www.g2.com/discussions/how-do-i-see-the-entire-display-of-the-ticket-without-clicking-the-enlarge-button) - 1 comment, 1 upvote - [Has there been any reports of getting support from a Bot on liveagent?](https://www.g2.com/discussions/12112-has-there-been-any-reports-of-getting-support-from-a-bot-on-liveagent) - 2 comments, 1 upvote - [Do you offer standalone licenses as well?](https://www.g2.com/discussions/do-you-offer-standalone-licenses-as-well) - 1 comment, 1 upvote - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment - [View LiveAgent pricing details and edition comparison](https://www.g2.com/products/liveagent/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-30+13%3A53%3A55+-0500&secure%5Bsession_id%5D=3f0af0b2-95f1-44b0-96db-b6d750102a3d&secure%5Btoken%5D=04bb06a9aebb76334d434944ce21b6238f16815b481464feea5298aa2132fea3&format=llm_user) ## LiveAgent Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Customer Portal](https://www.g2.com/products/customer-portal/reviews) - [Mitel](https://www.g2.com/products/mitel/reviews) ## LiveAgent Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Workforce Management** - Call Monitoring - Performance Evaluation **Generative AI** - AI Text Generation - AI Text Summarization **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **System Management** - Security - System Monitoring **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top LiveAgent Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,656 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,725 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)