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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (67.1% of reviews)
Entry-Level Pricing
$15.00 Per Month
Starting at $15.00 1 agent / Per Month
Freshdesk
Star Rating
(3,599)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansLiveAgent
Star Rating
(1,535)4.5 out of 5
Market Segments
Small-Business (67.1% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Freshdesk's Email to Case feature scores 8.9, which is slightly lower than LiveAgent's 9.0. Users appreciate the seamless integration of emails into ticketing but note that LiveAgent offers a more intuitive interface for managing email tickets.
- Users report that LiveAgent excels in Quality of Support with a score of 9.1 compared to Freshdesk's 8.7. Many users highlight the responsiveness and helpfulness of LiveAgent's support team, making it a preferred choice for businesses needing reliable assistance.
- G2 users indicate that Freshdesk's Help Desk functionality scores 9.1, which is commendable, but LiveAgent edges ahead with a score of 9.3. Reviewers appreciate LiveAgent's comprehensive ticket management and user-friendly dashboard, which enhances overall productivity.
- Users on G2 mention that LiveAgent's Chat/Live Support feature scores 9.1, outperforming Freshdesk's 8.4. Reviewers highlight the efficiency and speed of LiveAgent's live chat, which significantly improves customer interaction and satisfaction.
- Reviewers say that Freshdesk's Knowledge Base feature scores 8.8, while LiveAgent achieves a higher score of 8.9. Users appreciate the ease of creating and managing articles in LiveAgent, which helps in providing better self-service options for customers.
- Users report that Freshdesk's Customization options score 8.1, which is lower than LiveAgent's 8.4. Reviewers mention that LiveAgent offers more flexibility in tailoring the software to meet specific business needs, making it a better choice for companies looking for personalized solutions.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
Freshdesk
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
8.6
3,164
8.9
1,298
Ease of Use
8.8
3,186
8.9
1,303
Ease of Setup
8.6
2,246
8.7
866
Ease of Admin
8.7
2,148
8.9
845
Quality of Support
8.7
3,063
9.1
1,237
Has the product been a good partner in doing business?
8.8
2,073
9.1
821
Product Direction (% positive)
8.8
3,139
8.9
1,262
Features by Category
Ticket and Case Management
8.9
2207
|
Verified
9.0
778
|
Verified
8.8
2217
|
Verified
9.0
777
|
Verified
8.5
2130
|
Verified
8.7
758
|
Verified
8.5
2022
|
Verified
8.8
714
|
Verified
8.3
1788
|
Verified
8.6
574
|
Verified
8.5
2075
|
Verified
8.7
703
|
Verified
8.7
1996
|
Verified
8.9
717
|
Verified
8.2
1361
|
Verified
8.6
444
|
Verified
Generative AI
7.3
323
8.3
32
7.4
320
8.2
32
Agentic AI - Help Desk
6.9
52
9.4
9
6.7
53
9.4
9
7.0
52
9.4
9
Communication Channels
8.6
1911
|
Verified
8.7
653
|
Verified
8.9
2059
|
Verified
9.1
717
|
Verified
8.4
1303
|
Verified
9.1
695
|
Verified
8.0
1183
|
Verified
8.6
539
|
Verified
7.9
931
|
Verified
8.7
380
|
Verified
Platform
8.0
1147
|
Verified
7.9
413
|
Verified
8.0
1654
|
Verified
8.4
664
|
Verified
8.6
1537
|
Verified
8.7
526
|
Verified
8.2
1131
|
Verified
8.6
377
|
Verified
8.0
1853
|
Verified
8.5
647
|
Verified
8.3
1951
|
Verified
8.8
694
|
Verified
Channels
8.3
348
8.7
5
7.9
328
8.3
5
7.5
319
8.3
5
Design
8.1
325
8.0
5
7.8
330
8.7
5
8.2
350
8.7
5
8.3
336
8.7
5
8.4
327
8.3
5
Generative AI
7.6
261
Not enough data
7.7
261
Not enough data
Usability
8.7
262
Not enough data
8.7
258
Not enough data
8.7
251
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
253
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Channels
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Responses
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Platform
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Generative AI
Not enough data
8.1
6
Not enough data
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
428
Not enough data
8.3
374
Not enough data
8.3
367
Not enough data
8.4
303
Not enough data
Support Automation
8.4
384
Not enough data
8.4
404
Not enough data
8.2
368
Not enough data
8.2
309
Not enough data
Generative AI
7.4
204
Not enough data
7.4
201
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
116
8.6
22
7.9
115
8.0
23
7.6
114
7.7
22
Communication
8.8
581
|
Verified
9.3
485
|
Verified
8.7
598
|
Verified
9.0
489
|
Verified
8.7
493
|
Verified
8.9
376
|
Verified
8.5
196
9.0
374
|
Verified
8.2
200
8.8
61
Internal Use
8.0
1654
|
Verified
8.4
664
|
Verified
8.6
202
9.1
422
|
Verified
8.1
182
8.5
55
8.8
558
|
Verified
8.9
403
|
Verified
8.8
516
|
Verified
9.1
384
|
Verified
8.6
545
|
Verified
8.9
382
|
Verified
Generative AI
7.9
142
7.8
17
Self-Service Experience
8.7
958
9.1
322
8.6
911
8.9
305
8.3
684
8.9
273
8.2
239
8.1
41
8.4
255
8.3
45
Self-Service Platform
8.5
252
8.6
45
8.6
258
8.3
46
8.0
218
7.4
41
8.5
235
8.7
43
Agentic AI - Customer Self-Service
7.7
17
Not enough data
7.6
15
Not enough data
7.7
16
Not enough data
7.6
17
Not enough data
7.5
17
Not enough data
7.3
16
Not enough data
7.5
16
Not enough data
Generative AI
8.2(won by 0.3)
80
7.9
13
8.1(won by 0.2)
80
7.9
13
Process
8.6
161
9.0(won by 0.4)
56
9.3(tied score)
481
9.3(tied score)
252
8.6
372
9.1(won by 0.5)
196
Channels
9.2
477
9.3(won by 0.1)
248
8.7
417
9.0(won by 0.3)
232
8.8
378
9.3(won by 0.5)
249
8.5
339
9.1(won by 0.6)
186
Feature Not Available
Feature Not Available
Insight
8.6
380
9.0(won by 0.4)
174
8.7
169
9.0(won by 0.3)
222
8.6
373
9.2(won by 0.6)
220
9.1
445
9.3(won by 0.2)
225
Generative AI
7.7
87
8.0
14
7.7
86
7.6
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
11
Not enough data
8.7
10
Not enough data
8.3
11
Not enough data
8.6
11
Not enough data
8.0
11
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
11
Not enough data
8.5
11
Not enough data
8.5
11
Not enough data
8.3
11
Not enough data
Automation
8.9
11
Not enough data
8.6
11
Not enough data
8.8
11
Not enough data
Autonomy
7.0
11
Not enough data
8.5
10
Not enough data
8.3
11
Not enough data
8.2
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and LiveAgent are categorized as Digital Customer Service Platforms, Help Desk, Shared Inbox, Complaint Management, Customer Communications Management, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents and Conversational Support
LiveAgent is categorized as Feedback Analytics, Chatbots, Knowledge Management, Enterprise Feedback Management, Contact Center, and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.6%
Internet
4.5%
Other
64.2%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
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