Link copied to clipboard # Freshdesk vs LiveAgent Comparison - What are their main differences? Share [ Export ](/compare/freshdesk/liveagent/export.csv) FreshdeskLiveAgent[+ Add Product](#) Reviews **Freshdesk** [ 4.4/5(3,777) ](https://www.g2.com/products/freshdesk/reviews#reviews) **LiveAgent** [ 4.5/5(1,537) ](https://www.g2.com/products/liveagent/reviews#reviews) Pricing **Freshdesk** Free Trial **$19.00** 1 User per month billed annually Per Month · Freshdesk Email and Ticketing (Growth) **LiveAgent** Free Trial **Starting at $15.00** 1 agent / Per Month · Small **Pricing Insights** from reviews Time to Implement **Freshdesk** 1 month Based on 904 responses **LiveAgent** 1 month Based on 508 responses Return on Investment **Freshdesk** 11 months Based on 641 responses **LiveAgent** 9 months2 months sooner Based on 403 responses Perceived Cost **Freshdesk** $$$$$ **LiveAgent** $$$$$ Average Discount **Freshdesk** 9% **LiveAgent** 18%9% more ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") ![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **Freshdesk** [ Ease of Use (223) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1740704&qs=pros-and-cons#reviews)[ Features (158) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1742623&qs=pros-and-cons#reviews)[ Missing Features (69) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1740714&qs=pros-and-cons#reviews)[ Limited Features (62) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=1742368&qs=pros-and-cons#reviews) **LiveAgent** [ Ease of Use (58) ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813000&qs=pros-and-cons#reviews)[ Features (48) ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814498&qs=pros-and-cons#reviews)[ Learning Curve (12) ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1814421&qs=pros-and-cons#reviews)[ Missing Features (11) ](https://www.g2.com/products/liveagent/reviews?filters%5Bsentiment_snippet%5D=1813854&qs=pros-and-cons#reviews) Integrations **Freshdesk** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d8d487b67574b56a5ad57a2f0f159a30/airtable.jpg "Product Avatar Image") Airtable ](https://www.g2.com/products/airtable/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6e5d03d6d496e56167059c135b22fa34/allegra.png "Product Avatar Image") Allegra ](https://www.g2.com/products/allegra/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5972b74ff42f5d39e23fe8ea751b02f7/atlassian-data-center.png "Product Avatar Image") Atlassian Data Center ](https://www.g2.com/products/atlassian-data-center/reviews)[ View all ](https://www.g2.com/products/freshdesk/integrations) **LiveAgent** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2b17f62bcf74232bf62af346fe7ca66b/customer-portal.png "Product Avatar Image") Customer Portal ](https://www.g2.com/products/customer-portal/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d2b18e0665aa8da4fdf65b95c0bca4f1/mitel.png "Product Avatar Image") Mitel ](https://www.g2.com/products/mitel/reviews)[ View all ](https://www.g2.com/products/liveagent/integrations) Screenshots **Freshdesk** ![Freshdesk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1876243/Automate_service_operations__1_.png) **LiveAgent** ![LiveAgent screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1468442/ai-chatbot-screenshot-white-1600x900.jpg) Ratings Meets Requirements **Freshdesk** 8.6 8.63,305 **LiveAgent** 8.9 8.91,299 Ease of Use **Freshdesk** 8.9 8.93,330 **LiveAgent** 8.9 8.91,304 Ease of Setup **Freshdesk** 8.6 8.62,387 **LiveAgent** 8.7 8.7868 Ease of Admin **Freshdesk** 8.7 8.72,204 **LiveAgent** 8.9 8.9854 Quality of Support **Freshdesk** 8.7 8.73,204 **LiveAgent** 9.1 9.11,238 Has the product been a good partner in doing business? **Freshdesk** 8.8 8.82,127 **LiveAgent** 9.1 9.1830 Product Direction (% positive) **Freshdesk** 8.8 8.83,270 **LiveAgent** 8.9 8.91,263 Features Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) 8.3 2,620 8.7 1,086 Ticket and Case Management Ticket Creation User Experience 8.9 2265 | Verified 9.0(won by 0.1) 779 | Verified Ticket Response User Experience 8.8 2274 | Verified 9.0(won by 0.2) 779 | Verified Workflow 8.5 2204 | Verified 8.7(won by 0.2) 757 | Verified Automated Response 8.5 2073 | Verified 8.8(won by 0.3) 713 | Verified Service Level Agreement (SLA) Management 8.3 1814 | Verified 8.6(won by 0.3) 573 | Verified Attachments/Screencasts 8.5 2096 | Verified 8.7(won by 0.2) 702 | Verified Ticket Collaboration 8.7 2034 | Verified 8.9(won by 0.2) 717 | Verified Customer/Contact Database 8.3 1383 | Verified 8.6(won by 0.3) 443 | Verified Workflow Management 8.3(won by default) 8 Not enough data Knowledge Base Management 9.3(won by default) 5 Not enough data Ticket Management 10.0(won by default) 12 Not enough data Inbox Management 9.3(won by default) 9 Not enough data Support Ticket Management 10.0(won by default) 8 Not enough data Email Management 8.6(won by default) 7 Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Generative AI AI Text Generation 7.3 332 8.0(won by 0.7) 30 (There is a greater than 0.5 difference between this product's rating and its competitors) AI Text Summarization 7.4 327 8.1(won by 0.7) 29 (There is a greater than 0.5 difference between this product's rating and its competitors) Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution 7.2 59 9.4(won by 2.2) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) Natural Language Interaction 7.0 59 9.4(won by 2.4) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) Proactive Assistance 7.3 58 9.4(won by 2.1) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) Communication Channels Customer Portal 8.6 1929 | Verified 8.7(won by 0.1) 653 | Verified Email to Case 8.9 2096 | Verified 9.1(won by 0.2) 719 | Verified Live Chat Support 8.4 1321 | Verified 9.1(won by 0.7) 698 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Social Media Integration 8.0 1193 | Verified 8.6(won by 0.6) 538 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Voice 7.9 939 | Verified 8.7(won by 0.8) 380 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Video Chat Not enough data Not enough data Platform Mobile User Support 8.1(won by 0.2) 1158 | Verified 7.9 412 | Verified Customization 8.1 1660 | Verified 8.4(won by 0.3) 662 | Verified User, Role, and Access Management 8.6 1550 | Verified 8.7(won by 0.1) 525 | Verified Third-Party Integrations 8.3 1157 | Verified 8.6(won by 0.3) 376 | Verified Reporting 8.0 1881 | Verified 8.6(won by 0.6) 646 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Activity Dashboard 8.3 1965 | Verified 8.8(won by 0.5) 693 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Mobile Access Not enough data Not enough data Additional Functionality Multi-Channel Communication 7.7(won by default) 5 Not enough data Task Automation 8.3(won by default) 7 Not enough data Macros/Templated Responses 9.0(won by default) 5 Not enough data Workflow Automation 7.4(won by default) 7 Not enough data Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);) 8.0 404 8.7 6 Channels Multi-Channel Coverage 8.4 358 8.7(won by 0.3) 5 Open Listening 8.0 335 8.3(won by 0.3) 5 Physical Media 7.5 323 8.3(won by 0.8) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) Design Communications Strategy Development 8.2(won by 0.2) 331 8.0 5 Create Content 7.8 335 8.7(won by 0.9) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) Personalization 8.3 356 8.7(won by 0.4) 5 Inbound Identification 8.3 344 8.9(won by 0.6) 6 (There is a greater than 0.5 difference between this product's rating and its competitors) Regulatory Compliance 8.4(won by 0.1) 332 8.3 5 Batch Communications Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data On-Demand Communications Not enough data Not enough data Interactive Content Not enough data Not enough data Generative AI AI Text Generation 7.7(won by default) 263 Not enough data AI Text Summarization 7.7(won by default) 263 Not enough data Generative AI Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Branding Not enough data Not enough data Call Recording Not enough data Not enough data Autoresponders Not enough data Not enough data IVR Not enough data Not enough data Email Management Not enough data Not enough data Template Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Content Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data Interaction Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Workflow Management Not enough data Not enough data Customer History Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Video Support Not enough data Not enough data CRM Not enough data Not enough data Inbox Management Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Feedback Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Tracking Not enough data Not enough data Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);) 8.4 1,887 8.7 951 Generative AI AI Text Generation 7.8 116 8.6(won by 0.8) 21 (There is a greater than 0.5 difference between this product's rating and its competitors) AI Text Summarization 7.9 114 8.0(won by 0.1) 22 AI Text-to-Speech 7.6(tied score) 113 7.6(tied score) 21 Generative AI Not enough data Not enough data Communication Pop-up Chat 8.8 583 | Verified 9.3(won by 0.5) 485 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Notifications 8.7 602 | Verified 9.0(won by 0.3) 488 | Verified Targeted Emails 8.7 494 | Verified 8.9(won by 0.2) 375 | Verified In-App Messaging 8.5 199 9.0(won by 0.5) 374 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Co-Browsing 8.2 202 8.8(won by 0.6) 60 (There is a greater than 0.5 difference between this product's rating and its competitors) Real-Time Notifications Not enough data Not enough data Real-time Consumer-facing Chat Not enough data Not enough data Internal Use Customization 8.1 1660 | Verified 8.4(won by 0.3) 662 | Verified Conversation Archiving 8.6 203 9.1(won by 0.5) 421 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Lead Development 8.2 186 8.5(won by 0.3) 54 Knowledge Base 8.8 558 | Verified 8.9(won by 0.1) 402 | Verified Team Inbox 8.8 519 | Verified 9.1(won by 0.3) 383 | Verified Customer Profiles 8.6 547 | Verified 8.9(won by 0.3) 382 | Verified Additional Functionality Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data API Not enough data Not enough data Single Sign On Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Canned Responses Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Transfers/Routing Not enough data Not enough data Geotargeting Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Document Storage Not enough data Not enough data Screen Sharing Not enough data Not enough data Contact Management Not enough data Not enough data Autoresponders Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Offline Form Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Support Ticket Management Not enough data Not enough data File Sharing Not enough data Not enough data Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) 8.2 1,124 8.4 484 Generative AI AI Text Summarization 7.9(won by 0.1) 141 7.8 17 Self-Service Experience Knowledge Base 8.7 961 9.1(won by 0.4) 324 Searchable Articles 8.6 913 8.9(won by 0.3) 305 Community Forums 8.3 684 8.9(won by 0.6) 273 (There is a greater than 0.5 difference between this product's rating and its competitors) Mobile Optimization 8.2(won by 0.1) 240 8.1 41 Personalization 8.4(won by 0.1) 257 8.3 45 Self-Service Platform Branding 8.5 255 8.6(won by 0.1) 46 Automation 8.6(won by 0.3) 262 8.3 47 Artificial Intelligence 8.0(won by 0.6) 222 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.4 41 Integrations 8.5 239 8.7(won by 0.2) 43 Agentic AI - Customer Self-Service Autonomous Task Execution 7.8(won by default) 18 Not enough data Multi-step Planning 7.9(won by default) 17 Not enough data Cross-system Integration 8.1(won by default) 18 Not enough data Adaptive Learning 7.9(won by default) 19 Not enough data Natural Language Interaction 7.8(won by default) 19 Not enough data Proactive Assistance 7.9(won by default) 18 Not enough data Decision Making 7.8(won by default) 18 Not enough data Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);) 8.7 533 9.0 320 Generative AI AI Text Generation 8.2(won by 0.3) 79 7.9 13 AI Text Summarization 8.0(won by 0.1) 79 7.9 13 Process Mentions 8.6 163 9.0(won by 0.4) 56 Tickets 9.3(tied score) 485 9.3(tied score) 252 Macros 8.6 372 9.1(won by 0.5) 196 (There is a greater than 0.5 difference between this product's rating and its competitors) Channels Email 9.2 480 9.3(won by 0.1) 248 Social 8.7 416 9.0(won by 0.3) 232 Live Chat 8.8 377 9.3(won by 0.5) 249 (There is a greater than 0.5 difference between this product's rating and its competitors) Phone 8.5 341 9.1(won by 0.6) 186 (There is a greater than 0.5 difference between this product's rating and its competitors) Text 8.3(won by default) 59 Feature Not Available Insight Surveys 8.6 383 9.0(won by 0.4) 174 Reporting 8.7 170 9.0(won by 0.3) 222 Visitor Activity 8.6 374 9.2(won by 0.6) 220 (There is a greater than 0.5 difference between this product's rating and its competitors) Help Desk 9.1 446 9.3(won by 0.2) 225 Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);) 7.7 92 8.3 14 Generative AI AI Text Generation 7.8 88 8.0(won by 0.2) 14 AI Text Summarization 7.7(won by 0.1) 86 7.6 14 AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);) 8.6 19 Not enough data Dashboard Dashboard Not enough data Not enough data Speech Recognition Speech Recognition Not enough data Not enough data Compliance Management Compliance Management Not enough data Not enough data Autonomous Task Execution Autonomous Task Execution Not enough data Not enough data Sentiment Analysis Sentiment Analysis Not enough data Not enough data Data Security Data Security Not enough data Not enough data Third-Party Integration Third-Party Integration Not enough data Not enough data Human-in-the-loop (HITL) Human-in-the-loop (HITL) Not enough data Not enough data Agentic Task Execution Agentic Task Execution Not enough data Not enough data Natural Language Processing Natural Language Processing Not enough data Not enough data Conversational AI Conversational AI Not enough data Not enough data Performance Metrics Performance Metrics Not enough data Not enough data Interaction Tracking Interaction Tracking Not enough data Not enough data Knowledge Base Management Knowledge Base Management Not enough data Not enough data CRM Integration CRM Integration Not enough data Not enough data Inquiry Routing Inquiry Routing Not enough data Not enough data Contextual Guidance Contextual Guidance Not enough data Not enough data Communications Management Communications Management Not enough data Not enough data Proactive Chat Proactive Chat Not enough data Not enough data Ticket Management Ticket Management Not enough data Not enough data Customer Query Resolution - AI Customer Support Agents Automated Ticket Resolution 8.9(won by default) 11 Not enough data Contextual Response Generation 8.8(won by default) 11 Not enough data Sentiment Analysis 8.3(won by default) 11 Not enough data Knowledge Base Utilization 8.6(won by default) 11 Not enough data Multilingual Support 8.3(won by default) 11 Not enough data Customer Interaction Automation - AI Customer Support Agents Proactive Customer Outreach 8.2(won by default) 11 Not enough data Feedback Collection 8.5(won by default) 12 Not enough data Escalation Handling 8.9(won by default) 12 Not enough data Workflow Optimization 8.8(won by default) 12 Not enough data Automation Customer Interaction Automation 9.2(won by default) 11 Not enough data Feedback Collection 8.8(won by default) 11 Not enough data Document Processing 9.2(won by default) 11 Not enough data Autonomy Independent Decision Making 7.4(won by default) 11 Not enough data Adaptive Responses 8.6(won by default) 11 Not enough data Task Execution 8.5(won by default) 11 Not enough data Problem Solving 8.0(won by default) 11 Not enough data Complaint Management[Hide 61 FeaturesShow 61 Features](javascript:void(0);) 8.4 293 Not enough data Usability All-Employee Access 8.7(won by default) 263 Not enough data Supporting Documents 8.7(won by default) 259 Not enough data Two-Way Communication 8.8(won by default) 251 Not enough data Multi-Channel Communication Not enough data Not enough data Reporting Priority Case Alerts 8.6(won by default) 245 Not enough data Trend Analysis 8.5(won by default) 241 Not enough data Performance Monitoring 8.6(won by default) 253 Not enough data Social Media Monitoring Not enough data Not enough data Generative AI AI Text Generation 7.5(won by default) 178 Not enough data AI Text Summarization 7.5(won by default) 178 Not enough data Generative AI Not enough data Not enough data Additional Functionality Social Media Integration Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Live Chat Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Customer Complaint Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Case Management Not enough data Not enough data API Not enough data Not enough data Collaboration Tools Not enough data Not enough data Customizable Templates Not enough data Not enough data AI Copilot Not enough data Not enough data Data Import/Export Not enough data Not enough data Interaction Tracking Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Audit Trail Not enough data Not enough data Issue Management Not enough data Not enough data Real-Time Updates Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Self Service Portal Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Canned Responses Not enough data Not enough data Email Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Activity Dashboard Not enough data Not enough data Prioritization Not enough data Not enough data Routing Not enough data Not enough data Support Ticket Management Not enough data Not enough data Widgets Not enough data Not enough data Chat/Messaging Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Activity Tracking Not enough data Not enough data SSL Security Not enough data Not enough data Workflow Management Not enough data Not enough data Quality Assurance Not enough data Not enough data Feedback Management Not enough data Not enough data Issue Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data Tagging Not enough data Not enough data Customer Service Analytics Not enough data Not enough data Assignment Management Not enough data Not enough data Email Templates Not enough data Not enough data Customizable Reports Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Forms Management Not enough data Not enough data Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);) 8.4 270 Not enough data Productivity Tools Notes 8.9(won by default) 237 Not enough data Internal Discussion 8.7(won by default) 222 Not enough data Assignments and Tasks 8.6(won by default) 225 Not enough data Workflows 8.7(won by default) 229 Not enough data Templates 8.7(won by default) 232 Not enough data Integrations 8.3(won by default) 209 Not enough data Tagging System 8.7(won by default) 227 Not enough data Analytics Trends 8.3(won by default) 204 Not enough data Performance Tracking 8.5(won by default) 214 Not enough data Email Tracking 8.6(won by default) 212 Not enough data Agentic AI - Shared Inbox Autonomous Task Execution 6.9(won by default) 13 Not enough data Decision Making 7.3(won by default) 15 Not enough data Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);) Not enough data 8.0 8 Channels Voice Not enough data 8.8(won by default) 7 Social Not enough data 8.1(won by default) 7 Live Chat Not enough data 9.3(won by default) 7 Mobile SMS Not enough data 5.7(won by default) 7 Email Not enough data 8.8(won by default) 7 Generative AI AI Text-to-Speech Not enough data Not enough data Generative AI Not enough data Not enough data Functions Call Routing Not enough data 9.0(won by default) 7 Session Queuing Not enough data 8.8(won by default) 7 Concurrent Calling Not enough data 8.1(won by default) 7 Speech Analytics Not enough data 6.3(won by default) 5 Auto Dialer Not enough data 5.8(won by default) 6 IVR Not enough data 8.1(won by default) 6 Inbound Screen Pop Not enough data 7.4(won by default) 7 Persistent Data Not enough data 8.3(won by default) 7 Predictive Dialer Not enough data Not enough data Automated Routing Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Agentic AI - Contact Center Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Administrative Session Summary Notes Not enough data 9.3(won by default) 5 Administrator Access Not enough data 8.6(won by default) 6 Reporting & Dashboards Not enough data 8.9(won by default) 6 Session Recording Not enough data 8.3(won by default) 6 Agent Scheduling and Assignment Not enough data 8.6(won by default) 6 Callback Scheduling Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Additional Functionality API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Transfer Not enough data Not enough data Data Import/Export Not enough data Not enough data Call Scripting Not enough data Not enough data Interaction Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Monitoring Not enough data Not enough data Customizable Reports Not enough data Not enough data Contact Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Contact Database Not enough data Not enough data Chatbot Not enough data Not enough data Call Center Management Not enough data Not enough data Performance Management Not enough data Not enough data Call Tracking Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Quality Management Not enough data Not enough data Agent Interface Not enough data Not enough data Queue Management Not enough data Not enough data Customer History Not enough data Not enough data Voice Mail Not enough data Not enough data Monitoring Not enough data Not enough data Call List Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Workforce Management Not enough data Not enough data Campaign Management Not enough data Not enough data AI Copilot Not enough data Not enough data Email Management Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);) Not enough data 8.8 8 Responses Customization Not enough data 8.3(won by default) 6 Control Not enough data 8.7(won by default) 5 Route To Human Not enough data 8.7(won by default) 5 Menu bars Not enough data 9.0(won by default) 5 Drip sequences Not enough data Not enough data Platform Live chat Not enough data 9.3(won by default) 5 Integrations Not enough data 9.7(won by default) 5 Branding Not enough data 9.0(won by default) 5 Analytics Not enough data 8.7(won by default) 5 Role-based access Not enough data 9.0(won by default) 5 Collection of information Not enough data 9.0(won by default) 5 A/B testing Not enough data Not enough data Augmented Analytics Not enough data Not enough data Proactive Chat Not enough data Not enough data Generative AI AI Text Generation Not enough data 8.0(won by default) 5 AI Text Summarization Not enough data 8.3(won by default) 5 Generative AI Not enough data Not enough data Additional Functionality Customer Surveys Not enough data Not enough data Lead Qualification Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Language Detection Not enough data Not enough data Pre-Configured Bot Not enough data Not enough data Lead Capture Not enough data Not enough data Code-free Development Not enough data Not enough data Natural Language Processing Not enough data Not enough data Multi-Language Not enough data Not enough data For Sales/Marketing Not enough data Not enough data Contextual Guidance Not enough data Not enough data Automated Responses Not enough data Not enough data Customer Support Not enough data Not enough data Chatbot Not enough data Not enough data Intent Recognition Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Customer Experience Management Not enough data Not enough data Query Suggestions Not enough data Not enough data Transfers/Routing Not enough data Not enough data AI Copilot Not enough data Not enough data Canned Responses Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Automated Routing Not enough data Not enough data Workflow Automation Not enough data Not enough data Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);) 8.1 500 Not enough data Conversational Platform Personalization 8.3(won by default) 431 Not enough data Omnichannel 8.3(won by default) 377 Not enough data Contextual Engagement 8.3(won by default) 370 Not enough data Proactive Engagement 8.4(won by default) 306 Not enough data Support Automation Intelligent Routing 8.4(won by default) 387 Not enough data Seamless Escalation 8.4(won by default) 407 Not enough data Transcripts 8.2(won by default) 372 Not enough data Self-Serve Support 8.2(won by default) 313 Not enough data Generative AI AI Text Generation 7.4(won by default) 207 Not enough data AI Text Summarization 7.4(won by default) 203 Not enough data Show 8 feature categories with incomplete data Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Call Reporting Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Whispering Not enough data Not enough data Callback Scheduling Not enough data Not enough data CRM Not enough data Not enough data Call Tagging Not enough data Not enough data Dashboard Not enough data Not enough data Call Recording Not enough data Not enough data Alerts/Escalation Not enough data Not enough data AI Copilot Not enough data Not enough data Call Transcription Not enough data Not enough data Queue Management Not enough data Not enough data Manual Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Contact Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Progressive Dialer Not enough data Not enough data Voice Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Monitoring Not enough data Not enough data IVR Not enough data Not enough data Call Logging Not enough data Not enough data Chatbot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Outbound Call Center Not enough data Not enough data Interaction Tracking Not enough data Not enough data Voice Mail Not enough data Not enough data Call Routing Not enough data Not enough data Automated Responses Not enough data Not enough data API Not enough data Not enough data Call Transfer Not enough data Not enough data AI Summarization Not enough data Not enough data Call Center Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Predictive Dialer Not enough data Not enough data Blended Call Center Not enough data Not enough data Caller ID Not enough data Not enough data Generative AI Not enough data Not enough data Performance Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call Scripting Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Feedback Analytics[Hide 12 FeaturesShow 12 Features](javascript:void(0);) Not enough data Not enough data Feedback Management Tagging Not enough data Not enough data Segmentation Not enough data Not enough data Custom Reports and Dashboards Not enough data Not enough data Feedback Analysis Thematic Analysis Not enough data Not enough data Sentiment Analysis Not enough data Not enough data NPS/CSAT Scoring Not enough data Not enough data Feedback Sources Online Reviews Not enough data Not enough data Surveys Not enough data Not enough data Social Media Not enough data Not enough data Customer Service Channels Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data Not enough data Platform Omnichannel Not enough data Not enough data Mobile Access Not enough data Not enough data Queue Management Not enough data Not enough data Call Routing Not enough data Not enough data Call Back Not enough data Not enough data IVR Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Transfer Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Campaign Management Not enough data Not enough data Call List Management Not enough data Not enough data Generative AI AI Text-to-Speech Not enough data Not enough data Generative AI Not enough data Not enough data Workforce Management Call Monitoring Not enough data Not enough data Performance Evaluation Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Monitoring Not enough data Not enough data Call Center Infrastructure (CCI) Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Administrative Call Recording Not enough data Not enough data Reporting & Dashboards Not enough data Not enough data Call Reporting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customer History Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Phone Key Input Not enough data Not enough data Call Logging Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Data Not enough data Not enough data AI Copilot Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Tracking Not enough data Not enough data Live Chat Not enough data Not enough data Call Scripting Not enough data Not enough data Contact Database Not enough data Not enough data Voice Mail Not enough data Not enough data Voice Customization Not enough data Not enough data API Not enough data Not enough data Call Tracking Not enough data Not enough data SMS Messaging Not enough data Not enough data Callback Scheduling Not enough data Not enough data Caller ID Not enough data Not enough data Predictive Dialer Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Auto-Dialer Not enough data Not enough data Pre-recorded Messages Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Multiple Scripts Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Disposition Not enough data Not enough data Enterprise Feedback Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Survey Management Brand Design Consistency Not enough data Not enough data Survey Deployment Not enough data Not enough data Feedback Collection Not enough data Not enough data Device Responsiveness Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Mobile Survey Not enough data Not enough data Pulse Surveys Not enough data Not enough data Process Management Feedback Aggregation Not enough data Not enough data Trigger Alerts Not enough data Not enough data Real-Time Analysis Not enough data Not enough data Real-Time Action Not enough data Not enough data 360 Degree Feedback Not enough data Not enough data Anonymous Feedback Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Trend Analysis Not enough data Not enough data Real-Time Data Not enough data Not enough data Text Analysis Not enough data Not enough data Sentiment Analysis Not enough data Not enough data System Management Security Not enough data Not enough data System Monitoring Not enough data Not enough data SSL Security Not enough data Not enough data GPS Not enough data Not enough data Additional Functionality Customer Experience Management Not enough data Not enough data NPS of Employees Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Question Library Not enough data Not enough data CRM Not enough data Not enough data Data Visualization Not enough data Not enough data Multi-Channel Distribution Not enough data Not enough data Ratings/Reviews Not enough data Not enough data Negative Feedback Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Email Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data AI Copilot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Template Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Social Media Integration Not enough data Not enough data Text Fields Not enough data Not enough data Customizable Questions Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customizable Branding Not enough data Not enough data Conditional Logic Not enough data Not enough data Website Integration Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data API Not enough data Not enough data NPS of Customers Not enough data Not enough data Multi-Language Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Segmentation Not enough data Not enough data Customer Segmentation Not enough data Not enough data Reminders Not enough data Not enough data NPS Survey Structure Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Widgets Not enough data Not enough data Customizable Templates Not enough data Not enough data Feedback Management Not enough data Not enough data Customizable Fields Not enough data Not enough data Question Branching Not enough data Not enough data Player Support Platforms[Hide 6 FeaturesShow 6 Features](javascript:void(0);) Not enough data Not enough data Player Support Channels - Player Support Platforms In-Game Support Not enough data Not enough data Multi-Channel Access Not enough data Not enough data Self-Service Help Center Not enough data Not enough data Support Operations - Player Support Platforms Automated Resolution Not enough data Not enough data Player Context Not enough data Not enough data Case Management Not enough data Not enough data AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - AI Agents Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data User Insights Reviewers' Company Size [![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")](https://www.g2.com/products/freshdesk/reviews) Freshdesk Small-Business(50 or fewer emp.) 48.5% Mid-Market(51-1000 emp.) 39.9% Enterprise(\> 1000 emp.) 11.6% [![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent")](https://www.g2.com/products/liveagent/reviews) LiveAgent Small-Business(50 or fewer emp.) 67.4% Mid-Market(51-1000 emp.) 23.1% Enterprise(\> 1000 emp.) 9.5% Small-Business (50 or fewer emp.) 48.5% 67.4% Mid-Market (51-1000 emp.) 39.9% 23.1% Enterprise (\> 1000 emp.) 11.6% 9.5% Reviewers' Industry [![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")](https://www.g2.com/products/freshdesk/reviews) Freshdesk Information Technology and Services 17.0% Computer Software 12.8% Financial Services 4.1% Internet 4.0% Education Management 3.7% Other 58.4% [![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent")](https://www.g2.com/products/liveagent/reviews) LiveAgent Information Technology and Services 12.9% Computer Software 7.2% Marketing and Advertising 5.6% Retail 5.5% Internet 4.5% Other 64.3% FAQs ## Freshdesk vs LiveAgent FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Freshdesk vs LiveAgent? LiveAgent stands out for higher reviewer satisfaction with support and requirements fit, while Freshdesk is noted for its automation and ticket management strengths. | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | [LiveAgent](https://www.g2.com/products/liveagent/reviews) | | --- | --- | | 4.4/5 (3,762 reviews) | 4.5/5 (1,538 reviews) | | Small-Business | Small-Business | | 8.6 | 8.7 | | 8.7 | 9.1 | | Automation (179 all-time mentions) | Customer Support (45 all-time mentions) | ### How do the pricing models of Freshdesk and LiveAgent compare? LiveAgent is favored for value, with a higher Price/Cost satisfaction score than Freshdesk. - **Freshdesk:** Reviewers highlight affordable pricing for basic needs but note that advanced features can increase costs quickly, especially for small teams. - **LiveAgent:** Reviewers consistently describe LiveAgent as cost-effective and affordable, with several citing its value compared to other ticketing systems. ### What are the best alternatives to Freshdesk and LiveAgent? The top three alternatives to Freshdesk and LiveAgent are Zendesk for Customer Service, Fin, and Front. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5 (3,762 reviews) | Small-Business | Affordable for basic needs, but advanced features can increase costs | Automation (179 all-time mentions) | | [LiveAgent](https://www.g2.com/products/liveagent/reviews) | 4.5/5 (1,538 reviews) | Small-Business | Consistently described as cost-effective and affordable | Customer Support (45 all-time mentions) | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7,032 reviews) | Mid-Market | — | Comprehensive feature set | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3,901 reviews) | Small-Business | — | Ease of use | | [Front](https://www.g2.com/products/front/reviews) | 4.7/5 (2,507 reviews) | Small-Business | — | Collaboration features | ### Which Help Desk features should I prioritize when comparing Freshdesk and LiveAgent? Buyers comparing Freshdesk and LiveAgent should prioritize ticket management, automation, integrations, ease of use, and customer support. - **Ticket Management:** Freshdesk (170 all-time mentions), LiveAgent (17 all-time mentions) - **Automation:** Freshdesk (179 all-time mentions), LiveAgent (24 all-time mentions) - **Integrations:** Freshdesk (Jira: 65 all-time mentions, Slack: 39 all-time mentions), LiveAgent (Customer Portal: 22 all-time mentions, 3CX: temporal-qualitative mention) - **Ease of Use:** Freshdesk (352 all-time mentions), LiveAgent (58 all-time mentions) - **Customer Support:** Freshdesk (8.7 Quality of Support score), LiveAgent (9.1 Quality of Support score) ### What are the pros and cons of Freshdesk vs LiveAgent? Freshdesk's headline strength is automation, while LiveAgent's is customer support quality. - **Freshdesk strengths:** Automation (179 all-time mentions), ease of use (352 all-time mentions), ticket management (170 all-time mentions), user interface (125 all-time mentions), easy setup (120 all-time mentions) - **Freshdesk trade-offs:** Ticketing issues (93 all-time mentions), limited features (89 all-time mentions), limited customization (80 all-time mentions), learning curve (65 all-time mentions), higher cost for advanced features (60 all-time mentions) - **LiveAgent strengths:** Customer support (45 all-time mentions), ease of use (58 all-time mentions), helpfulness (42 all-time mentions), efficiency (36 all-time mentions), automation (24 all-time mentions), integrations (23 all-time mentions) - **LiveAgent trade-offs:** Reviewers note some interface limitations and a learning curve for advanced features, but no major recurring trade-offs are cited in recent reviews. ### Is Freshdesk or LiveAgent better for small businesses? LiveAgent is the better fit for small businesses, with higher reviewer satisfaction and a strong small-business segment presence. - **Freshdesk:** Small-Business segment; reviewers appreciate its intuitive interface and easy setup, but note that advanced features can become costly for small teams. - **LiveAgent:** Small-Business segment; reviewers consistently highlight affordability, ease of use, and strong support, making it highly suitable for small businesses. ### Which Help Desk platform has better integrations? Freshdesk is favored for integrations, with more reviewer-cited third-party connections and higher mention counts. - **Freshdesk:** Jira (65 all-time mentions), Slack (39 all-time mentions), Microsoft Teams (temporal-qualitative mention) - **LiveAgent:** Customer Portal (22 all-time mentions), 3CX (temporal-qualitative mention) ### How do Freshdesk and LiveAgent compare on customer support? LiveAgent leads on customer support, with a 0.4-point higher Quality of Support score (9.1 vs 8.7). - **Freshdesk:** Reviewers describe support as generally responsive, but some note inconsistent experiences and slower responses for smaller clients. - **LiveAgent:** Reviewers consistently praise LiveAgent's support team for fast, helpful, and reliable service, with many citing positive experiences across channels. ### Which is easier to implement, Freshdesk or LiveAgent? LiveAgent and Freshdesk are at parity on Ease of Setup, with scores of 8.7 and 8.6 respectively. - **Freshdesk:** Reviewers highlight easy onboarding and quick setup, though some mention complexity when customizing advanced features. - **LiveAgent:** Reviewers consistently describe setup as straightforward and fast, with several noting that implementation required minimal external support. ### Which product has better Tickets? Freshdesk is more frequently cited for Tickets, with higher all-time mention counts and reviewer focus. - **Freshdesk:** Ticket Management (170 all-time mentions), Case Management (131 all-time mentions), reviewers highlight robust ticket tracking, automation, and organization features. - **LiveAgent:** Ticketing Management (17 all-time mentions), reviewers note effective ticketing and categorization, but with fewer overall mentions than Freshdesk. Alternatives **Freshdesk Alternatives** ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) **LiveAgent Alternatives** ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") [ Zoho Desk ](/products/zoho-desk/reviews) ![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud") [ Salesforce Service Cloud ](/products/agentforce-service-formerly-salesforce-service-cloud/reviews)