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Compare Freshdesk and LiveAgent 
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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (67.1% of reviews)
Entry-Level Pricing
$15.00 Per Month
Starting at $15.00 1 agent / Per Month
Freshdesk
Star Rating
(3,611)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansLiveAgent
Star Rating
(1,536)4.5 out of 5
Market Segments
Small-Business (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansFreshdesk vs LiveAgent
When assessing the two solutions, reviewers found LiveAgent easier to use, set up, and administer. Reviewers also preferred doing business with LiveAgent overall.
- Reviewers felt that LiveAgent meets the needs of their business better than Freshdesk.
- When comparing quality of ongoing product support, reviewers felt that LiveAgent is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of LiveAgent over Freshdesk.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
Freshdesk
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
8.6
3,175
8.9
1,300
Ease of Use
8.8
3,197
8.9
1,305
Ease of Setup
8.6
2,258
8.7
868
Ease of Admin
8.7
2,153
8.9
845
Quality of Support
8.7
3,074
9.1
1,239
Has the product been a good partner in doing business?
8.8
2,078
9.1
821
Product Direction (% positive)
8.8
3,150
8.9
1,264
Features by Category
Ticket and Case Management
8.9
2218
|
Verified
9.0
779
|
Verified
8.8
2226
|
Verified
9.0
777
|
Verified
8.5
2139
|
Verified
8.7
758
|
Verified
8.5
2033
|
Verified
8.8
714
|
Verified
8.3
1797
|
Verified
8.6
575
|
Verified
8.5
2085
|
Verified
8.7
703
|
Verified
8.7
2007
|
Verified
8.9
717
|
Verified
8.2
1371
|
Verified
8.6
444
|
Verified
Generative AI
7.3
330
8.3
32
7.4
327
8.2
32
Agentic AI - Help Desk
7.1
59
9.4
9
6.9
59
9.4
9
7.2
57
9.4
9
Communication Channels
8.6
1921
|
Verified
8.7
654
|
Verified
8.9
2068
|
Verified
9.1
717
|
Verified
8.4
1312
|
Verified
9.1
696
|
Verified
8.0
1193
|
Verified
8.6
539
|
Verified
7.9
940
|
Verified
8.7
381
|
Verified
Platform
8.0
1156
|
Verified
7.9
413
|
Verified
8.1
1663
|
Verified
8.4
664
|
Verified
8.6
1546
|
Verified
8.7
526
|
Verified
8.2
1141
|
Verified
8.6
377
|
Verified
8.0
1861
|
Verified
8.5
647
|
Verified
8.3
1960
|
Verified
8.8
694
|
Verified
Channels
8.3
353
8.7
5
7.9
332
8.3
5
7.5
323
8.3
5
Design
8.2
330
8.0
5
7.8
335
8.7
5
8.2
355
8.7
5
8.3
341
8.7
5
8.4
331
8.3
5
Generative AI
7.7
265
Not enough data
7.7
265
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Channels
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Responses
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Platform
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Generative AI
Not enough data
8.1
6
Not enough data
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
433
Not enough data
8.3
379
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
409
Not enough data
8.2
372
Not enough data
8.2
313
Not enough data
Generative AI
7.4
208
Not enough data
7.4
205
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
118
8.6
22
7.9
117
8.0
23
7.6
116
7.7
22
Communication
8.8
584
|
Verified
9.3
485
|
Verified
8.7
601
|
Verified
9.0
489
|
Verified
8.7
495
|
Verified
8.9
376
|
Verified
8.5
199
9.0
374
|
Verified
8.2
202
8.8
61
Internal Use
8.1
1663
|
Verified
8.4
664
|
Verified
8.6
204
9.1
422
|
Verified
8.1
186
8.5
55
8.8
560
|
Verified
8.9
403
|
Verified
8.8
520
|
Verified
9.1
384
|
Verified
8.6
549
|
Verified
8.9
382
|
Verified
Generative AI
7.9
144
7.8
17
Self-Service Experience
8.7
960
9.1
322
8.6
913
8.9
305
8.3
687
8.9
273
8.2
241
8.1
41
8.4
258
8.3
45
Self-Service Platform
8.5
254
8.6
45
8.6
261
8.3
46
8.0
221
7.4
41
8.4
238
8.7
43
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by 0.3)
80
7.9
13
8.1(won by 0.2)
80
7.9
13
Process
8.6
163
9.0(won by 0.4)
56
9.3(tied score)
483
9.3(tied score)
252
8.6
374
9.1(won by 0.5)
196
Channels
9.2
479
9.3(won by 0.1)
248
8.7
419
9.0(won by 0.3)
232
8.8
380
9.3(won by 0.5)
249
8.5
340
9.1(won by 0.6)
186
8.2(won by default)
55
Feature Not Available
Insight
8.6
382
9.0(won by 0.4)
174
8.7
170
9.0(won by 0.3)
222
8.6
373
9.2(won by 0.6)
220
9.1
446
9.3(won by 0.2)
225
Generative AI
7.7
87
8.0
14
7.7
86
7.6
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and LiveAgent are categorized as Digital Customer Service Platforms, Help Desk, Shared Inbox, Complaint Management, Customer Communications Management, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents and Conversational Support
LiveAgent is categorized as Feedback Analytics, Chatbots, Enterprise Feedback Management, Contact Center, and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
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