Compare Freshdesk and LiveAgent 
Featured Products
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Small-Business (67.3% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Starting at $15.00 1 agent / Per Month
Freshdesk
Star Rating
(3,719)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansLiveAgent
Star Rating
(1,534)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in providing a structured and efficient ticket management system, with automation features that significantly reduce manual work for customer support teams. Users appreciate the customization options that allow them to tailor workflows to their specific needs, enhancing overall productivity.
- Users say that LiveAgent offers a user-friendly ticketing solution that is accessible even to those without technical expertise. Reviewers highlight the ease of configuring the platform and creating macros, which simplifies the setup process and allows teams to quickly adapt to their customer support needs.
- According to verified reviews, Freshdesk's clean interface and easy navigation make daily support tasks less stressful, especially when managing multiple customer queries. Users find that the platform's ticket automation and SLA management features streamline their workflow effectively.
- Reviewers mention that LiveAgent's multi-site live chat system is a standout feature, enabling seamless management of customer interactions across different platforms. This capability is particularly beneficial for businesses that operate in multiple locations or require a robust live chat solution.
- G2 reviewers highlight that while both platforms are easy to use, Freshdesk has a slight edge in terms of onboarding new agents. Users note that Freshdesk requires minimal training for new hires to start handling tickets efficiently, which can be a significant advantage for teams looking to scale quickly.
- Users express mixed feelings about the support quality, with LiveAgent receiving higher ratings for its customer support responsiveness. Reviewers appreciate the reliability of LiveAgent's functions, which contribute to effective customer response management, while Freshdesk users have noted areas for improvement in support quality.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
Freshdesk
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
8.6
3,259
8.9
1,295
Ease of Use
8.9
3,281
8.9
1,300
Ease of Setup
8.6
2,338
8.7
863
Ease of Admin
8.7
2,197
8.9
846
Quality of Support
8.7
3,156
9.1
1,234
Has the product been a good partner in doing business?
8.8
2,120
9.1
822
Product Direction (% positive)
8.8
3,230
8.9
1,258
Features by Category
Ticket and Case Management
8.9
2238
|
Verified
9.0
777
|
Verified
8.8
2256
|
Verified
9.0
776
|
Verified
8.5
2180
|
Verified
8.7
756
|
Verified
8.5
2058
|
Verified
8.8
712
|
Verified
8.3
1806
|
Verified
8.6
573
|
Verified
8.5
2088
|
Verified
8.7
701
|
Verified
8.7
2017
|
Verified
8.9
716
|
Verified
8.3
1371
|
Verified
8.6
442
|
Verified
Generative AI
7.3
327
8.2
30
7.4
323
8.1
30
Agentic AI - Help Desk
7.1
57
9.3
7
6.8
56
9.3
7
7.2
55
9.3
7
Communication Channels
8.6
1923
|
Verified
8.7
652
|
Verified
8.9
2085
|
Verified
9.0
715
|
Verified
8.4
1311
|
Verified
9.1
695
|
Verified
8.0
1188
|
Verified
8.6
537
|
Verified
7.9
933
|
Verified
8.7
379
|
Verified
Platform
8.1
1155
|
Verified
7.9
413
|
Verified
8.1
1658
|
Verified
8.4
664
|
Verified
8.6
1547
|
Verified
8.7
526
|
Verified
8.3
1149
|
Verified
8.6
377
|
Verified
8.0
1874
|
Verified
8.5
647
|
Verified
8.3
1961
|
Verified
8.8
694
|
Verified
Channels
8.4
357
8.7
5
8.0
333
8.3
5
7.5
322
8.3
5
Design
8.2
330
8.0
5
7.8
334
8.7
5
8.3
354
8.7
5
8.3
343
8.7
5
8.4
331
8.3
5
Generative AI
7.7
262
Not enough data
7.7
262
Not enough data
Usability
8.7
263
Not enough data
8.7
259
Not enough data
8.8
251
Not enough data
Reporting
8.6
245
Not enough data
8.5
241
Not enough data
8.6
253
Not enough data
Generative AI
7.5
178
Not enough data
7.5
178
Not enough data
Channels
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Responses
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Platform
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Generative AI
Not enough data
8.1
6
Not enough data
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
116
8.6
22
7.9
114
8.0
23
7.6
113
7.7
22
Communication
8.8
583
|
Verified
9.3
485
|
Verified
8.7
601
|
Verified
9.0
489
|
Verified
8.7
494
|
Verified
8.9
376
|
Verified
8.5
199
9.0
374
|
Verified
8.2
202
8.8
61
Internal Use
8.1
1658
|
Verified
8.4
664
|
Verified
8.6
203
9.1
422
|
Verified
8.2
186
8.5
55
8.8
558
|
Verified
8.9
403
|
Verified
8.8
519
|
Verified
9.1
384
|
Verified
8.6
547
|
Verified
8.9
382
|
Verified
Generative AI
7.9
139
7.8
17
Self-Service Experience
8.7
959
9.1
322
8.6
911
8.9
305
8.3
682
8.9
273
8.2
238
8.1
41
8.4
255
8.3
45
Self-Service Platform
8.5
252
8.6
45
8.6
259
8.3
46
8.0
220
7.4
41
8.4
237
8.7
43
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by 0.3)
79
7.9
13
8.0(won by 0.1)
79
7.9
13
Process
8.6
162
9.0(won by 0.4)
56
9.3(tied score)
484
9.3(tied score)
252
8.6
371
9.1(won by 0.5)
196
Channels
9.2
479
9.3(won by 0.1)
248
8.7
415
9.0(won by 0.3)
232
8.8
376
9.3(won by 0.5)
249
8.5
340
9.1(won by 0.6)
186
8.3(won by default)
58
Feature Not Available
Insight
8.6
382
9.0(won by 0.4)
174
8.7
169
9.0(won by 0.3)
222
8.6
373
9.2(won by 0.6)
220
9.1
445
9.3(won by 0.2)
225
Generative AI
7.8
86
8.0
14
7.7
85
7.6
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and LiveAgent are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Help Desk, Shared Inbox, Complaint Management, Customer Communications Management, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as Conversational Support
LiveAgent is categorized as Feedback Analytics, Chatbots, Call Center Infrastructure (CCI), Enterprise Feedback Management, and Contact Center
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.7%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.3%
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Alternatives
Discussions
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
What is LiveAgent used for?
1 Comment
AS
LiveAgent is a customer support and help desk software that provides businesses with a unified platform to manage customer communications across various...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
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