LiveAgent Reviews & Product Details

LiveAgent continues to maintain its amazing performance. I absolutely love the dashboard, which continually displays incoming tickets in real time. LiveAgent continues to improve our ability to efficiently serve customers across all channels from a single, uninterrupted center. Review collected by and hosted on G2.com.

Everything I can think of in terms of improvements, LiveAgent is ahead of the curve and adds to it brilliantly. It's great that they've improved notifications, making them always real-time. Review collected by and hosted on G2.com.

The overall process of going from setting up my account to having the ability to take calls and create tickets was why I stuck with live agent. There were not an unreasonable amount of layers that needed to be worked through to get a functional platform in place. I have also been very pleased with the customer support via chat. Review collected by and hosted on G2.com.

I'm not pleased with the mobile platform integration. I have the live agent app and the live phone app, and both leave a lot to be desired. We have also found that the apps have not been updated with the later versions of Android OS so some of our devices can't even use the mobile apps. Review collected by and hosted on G2.com.

I have been using Live Agent for over three years now, and one of the best features of this software is its ability to provide instant resolutions. The platform also offers live chat and email options for our clients, who often raise complain tickets through our website. Since, the software is entirely browser-based so, it can be accessed on various devices, whether iOS, Windows, or even Android phones. This versatility makes it highly scalable in our business Review collected by and hosted on G2.com.

The main challenge I encounter with Live Agent is its user interface, which feels somewhat outdated. It took more than 45 days to become familiar with all the features. Additionally, accessing the live chat function requires a PC or Windows device, making real-time chatting on Android phones quite difficult based on my experience. Review collected by and hosted on G2.com.

Flexibility across email, chat, and voice interactions. Review collected by and hosted on G2.com.

We haven’t discovered it yet. We’re still setting up the system so it can detect related tickets. Review collected by and hosted on G2.com.

Live agent is a tool which can provide support to our customers of our organization 24/7 and it also keeps records of our customer information in the form of support tickets which are created by Liveagent when they are interacting with each other. It is easy to use for any organization to reduce our support manpower. Review collected by and hosted on G2.com.

The first-time implementation of this creates some configuration-related issues and causes confusion for daily use. It requires an experienced person for implementation in any organization. Review collected by and hosted on G2.com.

LiveAgent is affordable, easy to integrate, and simple to update when we need to make changes. Review collected by and hosted on G2.com.

I’m unable to edit the formatting of an inserted table, and images added to an internal note don’t display directly; they show up only as attachments. Review collected by and hosted on G2.com.

LiveAgent is a clean and easy to use ticketing system, which is also affordable Review collected by and hosted on G2.com.

The AI function uses a US based AI model which makes it impossible for us to process PII. Review collected by and hosted on G2.com.

I really like how easy it is to manage all my customer conversations in one place. The interface is clean and simple, so even if you’re not super technology friendly you can learn to use it quickly. The live chat feature is fast and reliable and I love how I can switch between emails chats this is quite easy and cool feature, and tickets without losing track of anything. It honestly makes customer support feel way more organized and stress free for me. It helps me a lot while performing my personal and professional work. I started using this in Concentrix, there it helped me a lot while responding to the customers since there are many customers who we deal with on daily basis so it is not possible to remember the previous conversation but it does recall everything and helped me with the specific canned responses. Also it is super good to find out how I am doing so it also helped me check my scores such as average handle time, ticket resolution rate and customer satisfaction etc. Review collected by and hosted on G2.com.

LiveAgent is overall good but sometimes it feels a little slow when there are too many tickets open, and the mobile app could be smoother than it is. Also, there are a lot of settings which is great for customization, but it takes a bit more time to figure out everything in the beginning. Other than that, it’s been pretty good nothing else to report as dislike. Review collected by and hosted on G2.com.

The LiveAgent Chat Agent is used by our team every day, and it is extremely comprehensive and useful to our customers and us. Review collected by and hosted on G2.com.

Sometimes the platform can be difficult to navigate if you are looking for something specific. Review collected by and hosted on G2.com.

Pricing - It's difficult to find a comparable package with a low cost like LiveAgent. Review collected by and hosted on G2.com.

Odd issues can occur from time to time that are automatically fixed within a short duration. Review collected by and hosted on G2.com.