--- title: LiveAgent Reviews meta_title: 'LiveAgent Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1538 reviews by the users' company size, role or industry to find out how LiveAgent works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1538 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # LiveAgent Reviews **Vendor:** QualityUnit **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,538 ## About LiveAgent LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. ## LiveAgent Pros & Cons **What users like:** - Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. (58 reviews) - Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. (48 reviews) - Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. (45 reviews) - Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. (42 reviews) - Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. (36 reviews) - Simple (27 reviews) - Easy Setup (25 reviews) - Time-saving (25 reviews) - Automation (24 reviews) - Integrations (23 reviews) **What users dislike:** - Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. (12 reviews) - Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. (11 reviews) - Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. (10 reviews) - Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. (10 reviews) - Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. (8 reviews) - Users face a **lack of features** in LiveAgent, limiting customization and creating challenges with the mobile app experience. (8 reviews) - Limited Customization (8 reviews) - Interface Issues (7 reviews) - Limitations (7 reviews) - Slow Loading (7 reviews) ## LiveAgent Reviews ### 1. The Best Around **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2020 **What do you like best about LiveAgent?** There very flexible with payment plans and they understand customer requirements. **What do you dislike about LiveAgent?** Wish I could pay more in terms of make extra payments. **Recommendations to others considering LiveAgent:** Yes, I would recommend them to anyone. **What problems is LiveAgent solving and how is that benefiting you?** I'm on a plan that suits my payment needs. They have excellent web support. ### 2. Starting off **Rating:** 5.0/5.0 stars **Reviewed by:** Christophe T. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2020 **What do you like best about LiveAgent?** The great introduction/walk through all brief and informative, ease to use, multi-tasking, tracking activities either past or current one's self or a colleague's. LiveAgent has impeccable customer support. All these combined make a great tool that has proven nothing but effective and intuitive. **What do you dislike about LiveAgent?** I haven't noticed any shouting element about the software that could jeopardize operations. My colleugue has a bug once, it got fixed in a few minutes with the help of customer support. **Recommendations to others considering LiveAgent:** I started working in customer support quite recently. When I was told that this software combines chats, emails and calls, it kind of blew my mind. But 2-3 days in, I was surfing through live agent like a day-to-day regular user. The intro that welcomes you and gets you acquainted with the basic features, the features themselves and the ease to juggle activities (and still be able to keep track of every activity well) have proven fruitful and effective. LiveAgent is good for starters and if so if a company is thinking of switching to it, I am sure they won't regret it. **What problems is LiveAgent solving and how is that benefiting you?** Any communication that is done along the journey of servicing a customer; from inquiries on all costs that may be involved, to finding the most fitting products, after-sales services and relaying innformation between a client and the partner(s). This website has proven effective and intuitive. ### 3. Light and complete interface. Multi-tasking. Good value for money. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2020 **What do you like best about LiveAgent?** As mentioned in the title, the simple and clear interface allows information to be identified very quickly. Multitasking is also a plus, as well as the multi-user experience: the live interaction of the interface when several people are handling a ticket. **What do you dislike about LiveAgent?** I have not had a bad experience with this product so far. **What problems is LiveAgent solving and how is that benefiting you?** We resolve and handle incidents or requests from our clients through this product. The customer relationship is very fast. ### 4. Good combination of features, ease of use and price **Rating:** 4.5/5.0 stars **Reviewed by:** Travis P. | Co Organizer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2020 **What do you like best about LiveAgent?** LiveAgent is easy to setup and start using quickly and has a lot of useful features. **What do you dislike about LiveAgent?** Some of the more advanced features did take some time and frustration to setup, but the LiveAgent support helped through the process. **Recommendations to others considering LiveAgent:** Take your time setting it up. If you have any questions, contact support. **What problems is LiveAgent solving and how is that benefiting you?** Easy communication with potential clients. Potential clients can get on and quickly get a question answered. We get a lot of people emailing and calling to ask a question about a tactic described in a "blog" post on our website. LiveAgent has helped us save time booking "consultations" only to find out the "consultation" isn't a real lead. LiveAgent has helped us greatly reduce these types of calls. ### 5. Very nice UX, and good settings to follow our many clients **Rating:** 5.0/5.0 stars **Reviewed by:** Jérémy L. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2020 **What do you like best about LiveAgent?** The simply interface to get the most informations fast. **What do you dislike about LiveAgent?** I have no bad experience or remark yet . **What problems is LiveAgent solving and how is that benefiting you?** We use it for tech support with direct contact with the users of our customers ### 6. Great for bringing together separate contact channels for multi-brand businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Brendan K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2020 **What do you like best about LiveAgent?** I really like the fact that I can use a single system to aggregate the different contact points for several brands. Having the ability to embed different chat widgets on different websites and answer them in the one place is awesome - having separate email addresses attached to different helpdesk departments is great and helps with managing silos of information and specialisation. I also use the inbound contact centre for voice calls and it allows me to publish different inbound phone numbers and automatically assign them to specialist agents and record the calls. **What do you dislike about LiveAgent?** The mobile app isn't fully functional just yet - it doesn't notify you of a new ticket on your mobile device which would be my primary use case for a mobile app - otherwise I'm on my desktop. I'm also not a fan of additional subscription charges for an additional knowledgebase per brand - surely this can be absorbed in the agent's fees rather than charging additional for the feature. **Recommendations to others considering LiveAgent:** Make sure you actually need to have more than 1 or 2 agents because agent fees can stack up fast. It can take a while to properly set up the automation, but once they are set - managing inbound tickets is a breeze. **What problems is LiveAgent solving and how is that benefiting you?** Live Agent allows me to open only 2 screens to do most of my customer contact work - my gmail, which I typically batch in the morning and LiveAgent which I monitor for the rest of the working day doing customer support. ### 7. Currently Testing LiveAgent (thoughts so far) **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about LiveAgent?** The ability to have themes per agent, the ease of use of the UI paired with the color combination of most themes make tags, and other critical information very easy to notice increasing efficiency. The customer service has been very welcoming, friendly, and prompt. **What do you dislike about LiveAgent?** The ticket views only show quantity of "new / open" tickets status' instead of the total quantity. This difference is a learning curve but I also feel is inefficient in it's approach. **What problems is LiveAgent solving and how is that benefiting you?** So far polling staff the internal chat and calls are very helpful to increase communication lines within the office, and can very easily speed up production. ### 8. LiveAgent for Online Travel Agency **Rating:** 5.0/5.0 stars **Reviewed by:** Mariana Z. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2020 **What do you like best about LiveAgent?** LiveAgent is highly customizable software. In our case, it is used to serve all our clients through all the communication channels we have and in the different markets in which we work. Its implementation was very fast, as well as the adaptation of our travel agents (of various ages), generating an increase in our operational capacity and in the satisfaction of our travelers. With the ticketing system we can centralize calls, chats, forms, social networks and visits to our points of sale for all our clients, always having the history available so that any agent who attends a client can give them an optimal service in question of seconds. A sale can go all the way through the different departments without affecting the user experience, who receives attention before, during and after the trip. **What do you dislike about LiveAgent?** We have experienced some bug during the implementation of some tools, but they have been handled in an excellent way by the LiveAgent support team, solving them and notifying us in a timely manner. **Recommendations to others considering LiveAgent:** If you are looking for a solution to centralize all the communication channels that you have with your clients in an easy-to-use software without investing fortunes, this is the right one. **What problems is LiveAgent solving and how is that benefiting you?** We managed to centralize all the communication channels we have. We don't need software for phone lines, another for online chat, another for the leads we receive on our website or our social networks. All interactions are focused and we can easily identify our clients. This brought us a higher conversion to sales. The highlight of all this is that it is the least expensive software that we find on the market and the one with the most features. ### 9. Extremely professional, straight-forward and easy to use system. **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2020 **What do you like best about LiveAgent?** LiveAgent is extremely user friendly, for both agents and customers. I've used many other systems in the past, and this was the easiest one to learn how to use. It's very visually appealing and the customisation options are great. **What do you dislike about LiveAgent?** The pause function means you are unable to see what is happening, just that you are paused. It would be helpful to be able to see the rest of the screen during periods where we use this function. **What problems is LiveAgent solving and how is that benefiting you?** Customers are able to leave us out of hours messages which we can then answer the next day. This is great function as we can still help customers even when we aren't online for chat. ### 10. Great Help Desk Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Bradley G. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2020 **What do you like best about LiveAgent?** Assigning tickets and adding tags to use for analytical data **What do you dislike about LiveAgent?** Fwding emails can be a bit confusing sometimes. **What problems is LiveAgent solving and how is that benefiting you?** Other members of staff being able to access and take over ongoing communications with customers. ### 11. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo P. | Consultor de segurança da informação, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2020 **What do you like best about LiveAgent?** Live agent is a strong tool and can help a Lot small and big companies, the ticket Managment has many features and is very intuitive. **What do you dislike about LiveAgent?** There are no feature that we like least. **Recommendations to others considering LiveAgent:** If you already operate a ticket system, consider a proper integration of a separate live chat or helpdesk solution into your existing business environment to avoid a plurality of systems to be operated in parallel. **What problems is LiveAgent solving and how is that benefiting you?** The tool is helping us a Lot for our ticket Managment needs and we are very happy with It. ### 12. Great tool for administrative purposes **Rating:** 4.5/5.0 stars **Reviewed by:** Florencia D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2020 **What do you like best about LiveAgent?** Being able to communicate easily between each other and coordinated as a team is a huge upside. We can work more efficiently and be more productive in our tasks. As an administrative assistant, I think that the centralization that LiveAgent provides is great. All the information is compiled in the same ticket and it avoids errors and also saves us a lot of time. **What do you dislike about LiveAgent?** I have not found yet any downside. It is a very easy tool to use and if you have any problem, the customer service is super fast and helpful. **Recommendations to others considering LiveAgent:** If you need a tool to improve your productivity and coordination, this is the right choice. **What problems is LiveAgent solving and how is that benefiting you?** The main problem was not having the information centralized, and this was solved with LiveAgent. The centralization and real time access to information are the main benefits. ### 13. Complete as we need it **Rating:** 5.0/5.0 stars **Reviewed by:** Joel L. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2020 **What do you like best about LiveAgent?** complete and responsive software. It does everything we need to. **What do you dislike about LiveAgent?** It meets my needs, I have no weak point to give. **What problems is LiveAgent solving and how is that benefiting you?** We respond to incident tickets as well as requests in the field of IT / network from our customers. LiveAgent allows us to process without wasting time. ### 14. LiveAgent a fantastic organizational tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Brittany R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2020 **What do you like best about LiveAgent?** LiveAgent had been a fantastic tool for our small, though fast growing department! The customization is great! We have set up so many automated tags and rules. It has really helped us to organize our communication. As a result of these rules we have increased our productivity in other areas as well as these rules give us reminders so additional steps don't get missed! The interface is also easy to read and interpret. The use of colour coding allows us to easily identify emails by importance or by tags. I have only had to contact support once, but when I did they responded quickly and very friendly and easy to communicate with! **What do you dislike about LiveAgent?** There are a few issues we have encountered while using LiveAgent. One issue is when having an internal conversation the email needs to always be forwarded. It would be nice to be able to reply to internal conversations. You can also only assign a ticket to one agent. There are times when I want to continue to follow up with a ticket but also want a colleague to be included in the response. **Recommendations to others considering LiveAgent:** I would definitely suggest giving it a try if you are looking for a ticket system that is straight forward, easy to use but also has great customization features! **What problems is LiveAgent solving and how is that benefiting you?** As mentioned above it has really helped to keep our communications organized! We can easily tell who is dealing with each issue and its current status. The rules and tags have also helped us set reminders so that related tasks get done and have helped us track statistics. ### 15. Great for work **Rating:** 5.0/5.0 stars **Reviewed by:** Chloe J. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2020 **What do you like best about LiveAgent?** easy to use at work and everybody can see and answer the emails without any confusion **What do you dislike about LiveAgent?** it took me a while to get used to using it **What problems is LiveAgent solving and how is that benefiting you?** we can see who has replied to who and who the emails are aimed at, we can also see the replies on every email and what each person is typing. ### 16. Great experience with Live agent, all you need for your call center in one software **Rating:** 5.0/5.0 stars **Reviewed by:** Frederico Rafael L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2020 **What do you like best about LiveAgent?** The friendly interaction with the Live agent team, and, the range of features offered by an acceptable price. In addition to that, there is a constant follow up, the introduction of new features, and improvement of the usage **What do you dislike about LiveAgent?** It is difficult to coordinate several departments, and, some features are only available for the account, not a department. For example the tagging. **Recommendations to others considering LiveAgent:** I think if you cannot decide between one of the major Helpdesk software, you should go wih Liveagent, you will not regret! **What problems is LiveAgent solving and how is that benefiting you?** We use Liveagent for handling the Emails from different customers, for online chat, for the call center, and social communication. In addition, we have a small knowledge base and a wide range of predefined answers that allow us to quickly reply to any kind of customer questions. ### 17. Super Fast & Super Features **Rating:** 5.0/5.0 stars **Reviewed by:** Barney B. | Head of Marketing & Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2020 **What do you like best about LiveAgent?** We like the feature rich interface and how simple it is to use overall. One of our main considerations was the positive impact on our site loading speed from the chat widget. We have not converted numerous chats from basic outline enquiries into qualified sales leads. **What do you dislike about LiveAgent?** Nothing so far! LiveAgent is far superior to our previous chat solution (Zendesk). **Recommendations to others considering LiveAgent:** We have tested a number of chat software providers and LiveAgent has the most comprehensive features and best functionality. **What problems is LiveAgent solving and how is that benefiting you?** We previously used Zendesk which we found was slowly the loading of our site. We conducted some research and found LiveAgent was top of the rankings in terms of speed of loading of their chat widget. After a bit of testing, we were not disappointed - we now have far improved chat functionality and zero impact on our site loading speed. ### 18. Excellent piece of software that makes work much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Connor D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2020 **What do you like best about LiveAgent?** Loads of handy features that make it very user-friendly and easy to use. Automatic tagging allows you to prioritise emails at a glance. Auto-responders are great and help us to cut down on incoming enquiries, allowing us more time to focus on more complex queries. **What do you dislike about LiveAgent?** Not much, the only slight improvement I could suggest is automatically stacking emails from the same customer into one thread. **Recommendations to others considering LiveAgent:** An excellent piece of software that makes work so much easier! A delight to use and great value for money. **What problems is LiveAgent solving and how is that benefiting you?** It's just a fast and easy way to keep in contact with out customers and clients, and the leaderboard feature allows us to keep track of who's doing what with minimal effort, over any time period. ### 19. A tool that meets the needs of your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus G. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2020 **What do you like best about LiveAgent?** It is a very powerful tool even though its interface is quite simple. Thanks to its ability to carry live chats, it responds efficiently and effectively to any questions or problems that the client presents when visiting the website. It has social network integrations frequently visited by customers such as facebook and twitter, which makes it easier for users to respond to their customers in this way more easily. **What do you dislike about LiveAgent?** It is a very useful and very productive tool for the objectives of any organization, at the moment I have not presented any problems with it, therefore, there is no negative aspect that can allude to this tool. **Recommendations to others considering LiveAgent:** It is the media tool that I would recommend without a doubt, due to the infinite number of functions you can perform with it. You can use it both to communicate with the members of a team within the organization, as well as with customers. Through it you can respond immediately to the concerns and doubts of the clients they present when visiting the website. It has a very adequate and accessible cost for all types of organizations, at the same time it has a fairly simple and light interface when training new users to use it. **What problems is LiveAgent solving and how is that benefiting you?** We use LiveAgent to keep in constant communication with the members of a team within the organization, at the same time as a tool that offers us the live chat function, we can keep customers fully connected with us, and respond immediately to the concerns that are presented to them. With this software we handle all the part of social networks and any tool that serves as a means of communication with customers, that is, we respond through live chats, emails, calls and publications on social networks such as facebook and twitter that mention Our brand or product. ### 20. Excellent app with tons of well-built features **Rating:** 5.0/5.0 stars **Reviewed by:** Rob M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2019 **What do you like best about LiveAgent?** I was a LiveChat user, but the cost and clunky interface had me looking or a more budget-friendly ticketing and chat solution. Saw the lifetime deal on AppSumo and never looked back. It's much easier to track support threads in LiveAgent, and for customer support it has a broader array of useful features. I haven't used them all yet, but I will eventually. Very glad to be a customer. **What do you dislike about LiveAgent?** LiveAgent tends to spam my ticket list with offers and reminders about walking through their set-up process, but that's the only annoyance worth noting at this point. **What problems is LiveAgent solving and how is that benefiting you?** I use LiveAgent primarily to handle support requests from customers for SiteGofer, which is a WordPress maintenance service. LiveAgent allows my customers to use multiple channels to initiate tickets, but I can track and respond to everything in one platform. This is invaluable to me because it's a huge time saver -- it saves me from having to monitor multiple communications platforms in order to be able to respond to support requests in timely and efficient fashion. ### 21. Love live agent! Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Yeovani J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2020 **What do you like best about LiveAgent?** Live Agent has been a great software! It has saved our team so much time and has made our workflow supper efficient. An amazing tool is being able to stay on top everything from anywhere anytime. Being able to use the tagging features enables our team to create awesome auto responders! It is truly a great software. This tool is great for companies of all sizes from startup to scale. It empowers your team to be very efficient and fast. **What do you dislike about LiveAgent?** User experience could should be simpler & easier. But over time the updates are getting better and better. At times it can be a bit clunky to work with but it is still very workable. From time to time there will be some bugs but they are seldom and far between. L **Recommendations to others considering LiveAgent:** awesome software **What problems is LiveAgent solving and how is that benefiting you?** Communicating with customers and providing support ### 22. Helpdesk and Knowledge Base for Mobile Software Developer **Rating:** 5.0/5.0 stars **Reviewed by:** Andrey S. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2020 **What do you like best about LiveAgent?** Simple, yet highly configurable dashboard UI. Responsove support. No need for extra modules (all we need is built-in). Resanoble price. **What do you dislike about LiveAgent?** The dashboard UI style is kind of boring and behind the modern webdesign trends. Also the suggeted Knowledge Base designs are limited and also kind of ugly (though you can use own styles). **Recommendations to others considering LiveAgent:** Give it a try. **What problems is LiveAgent solving and how is that benefiting you?** Our company develops a mobile app and our needs were: user support by email + knowledge base. This looks simple, but our previous solution provider failed constantly here and there (stability and features). We've reviewed the top helpdesk providers and selected LiveAgent. Hope we won't regret. ### 23. Loving Live Agent! **Rating:** 4.5/5.0 stars **Reviewed by:** Mitch B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2019 **What do you like best about LiveAgent?** The instant support is absolutely awesome. Anytime there is an issue we get an instant reply. It's been a great collaboration tool for our team and makes it super easy to pass tickets to the appropriate person on the team. **What do you dislike about LiveAgent?** I wish there were read-receipts on messages that get sent out to people, but aside from that I can't think of anything I would improve. **Recommendations to others considering LiveAgent:** It's easy to get setup, and if you ever have an issue the support team answers your questions literally in less than a minute, so you always have help on hand. **What problems is LiveAgent solving and how is that benefiting you?** We use Live Agent to handle our customer support as well as provide real time chat. The big benefit is that Live Agent allowed us to get up and running and seamlessly. We also like the automation rules and tools as this has reduced the amount of spam our support had to deal with when using our old provider. ### 24. Best Support System **Rating:** 5.0/5.0 stars **Reviewed by:** Paras A. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2020 **What do you like best about LiveAgent?** 1) Ability to create knowledgebase, sorting tickets department wise and integration with n number of third party apps like Mailchimp and endless opportunities with Zapier. 2) LiveAgent support team is always ready to help, once faced issue with Mailchimp integration, the team went out of the way to support the cause. **What do you dislike about LiveAgent?** Lack of Support of Indian Languages esp hindi, rest all is perfect. **Recommendations to others considering LiveAgent:** This is one product which has proved to be one of our most best decision. it stands with industry standards and most easy to use. Go for it and you will not regret / **What problems is LiveAgent solving and how is that benefiting you?** Social Interactions with our customers has given us a edge now to be more responsive to our customer needs, plus knowledge base has ensured we have documented our manythings online which makes response time for our agents more faster. Various integrations esp with Zapier help us link all our tools with LiveAgent esp Google Apps which ensures our data is most systematically maintained. ### 25. Great and easy to use multichannel manager. **Rating:** 4.5/5.0 stars **Reviewed by:** Michal O. | Head of IT department, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2020 **What do you like best about LiveAgent?** Its easy to use, quick to start up (you dont need IT support for setting accounts and emails - we are using currently exchange and gmail), stable (in two years just one time unavailable). without any problems. **What do you dislike about LiveAgent?** Need better callcenter module for bigger aplications. But thats only my opinion. **What problems is LiveAgent solving and how is that benefiting you?** All B2B and B2C comunication to company. ### 26. Excellent software for setting up a support portal / help desk for customers and for automation **Rating:** 4.5/5.0 stars **Reviewed by:** Marc M. | (Agile) Coach / Scrum Master / Trainer / Facilitator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2020 **What do you like best about LiveAgent?** Setting up a help desk / support portal is extremely easy and the result is amazing. Aside from this, the many automation options create a perfect workflow for managing questions and complaints from customers **What do you dislike about LiveAgent?** Nothing comes to mind to be honest, even the live chat function works flawlessly **Recommendations to others considering LiveAgent:** If you're looking for an easy to use, all in 1 solution for live chat, an online helpdesk and more, this is the one to choose **What problems is LiveAgent solving and how is that benefiting you?** Dealing with customer complaints and questions, automating the workflows connected to it and setting up an online helpdesk function. ### 27. A Solid Ticketing System **Rating:** 5.0/5.0 stars **Reviewed by:** Abe C. | Co-Founder at simplicityEngine, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2020 **What do you like best about LiveAgent?** The white-labeled client portals. And the way email replies are automatically added into each ticket. **What do you dislike about LiveAgent?** Adding attachments to a ticket after the ticket has been submitted isn't straight forward. I can do it via adding attachments to emails within the ticket but I would like to know if there is a way to add attachments to tickets directly. Also the UI takes a little bit to get used to given the size of the feature rich software. **What problems is LiveAgent solving and how is that benefiting you?** Customer support for our ERP software. We have multiple international clients and we created a client portal for each one of them and linked it to our software. Then can now login and submit their tickets from the ERP system. The white-labeled client portal feature of LiveAgent is a game-changer. ### 28. Fantastic multi-channel support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Marius G. | Growth Hacker, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2019 **What do you like best about LiveAgent?** LiveAgent connects all the channels that customers use to reach out for support, including social media (Facebook, Twitter), email and live chat. Being able to connect multiple email addresses has been of great help. We don't have to log in to each one of them separately anymore to check whether any of them received any messages. I love how detailed the reports are for each department, agent and the gamification features (such as the leaderboard). It allows to check the progress and see how your team improves over time. In addition, LiveAgent is great to build a knowledge base platform, customers can easily search through the articles before submitting a ticket. This has helped us reduce the number of tickets in general, as customers will find answers to the most common issues before contacting us. **What do you dislike about LiveAgent?** I wish they could integrate with other social media networks too, such as LinkedIn. I'd also like to see an integration with Droplr, not just CloudApp. **Recommendations to others considering LiveAgent:** They have a 14 days free trial, give it a shot. It's likely that you'll love it and want to switch from your current helpdesk solution. **What problems is LiveAgent solving and how is that benefiting you?** LiveAgent removed the need to log into several platforms to offer support. ### 29. It's got everything you need.... **Rating:** 4.5/5.0 stars **Reviewed by:** Audra C. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2019 **What do you like best about LiveAgent?** I'm just getting started but have multiple brands and I needed a central place where I could handle incoming support topics, while creating my knowledge base across multiple companies. Many of the support platforms can do 'some of what I needed'. But I hadn't found one with everything that I needed until I found Live Agent. **What do you dislike about LiveAgent?** I have been using for a few months and just getting into the system, but so far I haven't found anything I'd change. I'll update my review if things change down the road. **What problems is LiveAgent solving and how is that benefiting you?** By having one central place for both a public and private knowlegebase. Along with support tickets in one place not only saves me time from having to view multiple places, but it's easily now more scalable. Especially for clients that buy from me across multiple brands. This is also a benefit to them to have one place to go for support. ### 30. Go Live with your Support Team with LiveAgent! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike Lester R. | Systems Head, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2019 **What do you like best about LiveAgent?** What I liked the best about LiveAgent is the vast customizations and widgets I can quickly configure for my support team and our websites. There is a lot of customizations like Live Chat, Out of Office Messaging, Calls, Tickets, Website Tracking - which is everything that your business would need for supporting your customers. The widget loads fast on my website and the support portal is really gorgeous! There are also a lot of customizations that can be done on your widgets like the Branding, Images, animations, etc. I also like the real time website tracking feature! Finally, the Knowledgebase / Customer Portal is an awesome addition to the already great features of LiveAgent. **What do you dislike about LiveAgent?** I think the mobile app needs some more polishing and improvements. Right now my challenge is being online all the time on mobile to support customers in real time. I have yet to configure the Contact Center feature in LiveAgent so those are the ones I am missing at the moment. Also the overall user experience for the workflow / dashboard inside the platform needs some more improvement. **Recommendations to others considering LiveAgent:** For businesses considering to use a support chat widget to properly monitor and gain control of your company's support desk operations, I highly recommend getting a LiveAgent subscription. You can easily brand the client portal as well as the widgets that you can embed on your website. The widgets don't even have any negative effect on your website's pagespeed amongst others. **What problems is LiveAgent solving and how is that benefiting you?** I want a helpdesk solution for my growing website design business. LiveAgent perfectly suits my requirement so I got it and people just ask for help through my live chat agent.The Benefits of having a support desk solution is that you don't have to tediously go through each worksheet and everything is easily accessible on the platform. ### 31. Easy to use call center system **Rating:** 5.0/5.0 stars **Reviewed by:** Annija K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2020 **What do you like best about LiveAgent?** This system allows you to combine all communications with customers - email, chat, phone, social media in one inbox so you do not need to choose separate programs for each communication media with customers **What do you dislike about LiveAgent?** sometimes lagging a little when refreshing data **Recommendations to others considering LiveAgent:** when switching to live agent take time to set up properly - it will ease the work for employees **What problems is LiveAgent solving and how is that benefiting you?** All communications in one place - easy to find records of previous communication. Allows easy to navigate predefined answers . ### 32. Great value for money and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Will Z. | Customer Service Representative - Consultative Sales, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2019 **What do you like best about LiveAgent?** I can have all emails for the business be received by LiveAgent, set up rules to have certain emails assigned to particular departments, postpone tickets not yet ready to be actioned, and create internal tickets, too. **What do you dislike about LiveAgent?** There is an iOS app, but it's too irritating to use because it's forever logging me out. To receive notifications on-the-go, I've set up email alerts to my Gmail account - and the Gmail app sends me these push notifications to bring my attention to new tickets. The alerts include a preview of the message, and when I have access to my laptop, I'll process the ticket from there. There is a new iOS app under development, which is apparently due for beta release soon. **What problems is LiveAgent solving and how is that benefiting you?** I was looking for a system to help me manage my emails and internal tasks - and I've found a solution with LiveAgent. I'm currently setting up a LiveAgent implementation for my client's business, based on my positive experience with the software. ### 33. Some relief for overworked multi-taskers... **Rating:** 3.5/5.0 stars **Reviewed by:** Belinda S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2019 **What do you like best about LiveAgent?** We were given an extended trial due to the complexity of working out whether it would fit our needs. We love the time tracking and the Notes and the predefined messages, coloured tags and canned messages. **What do you dislike about LiveAgent?** The help desk uses people whose first language is not English and that makes things much harder than we would have hoped. They use scripted answers too often and know less than their own support portals document says, sometimes. We don't like the inability to put HTML in signatures (come ON guys, people care about their font for branding purposes!) and we don't like the crass outdated designs for online CHAT buttons. The back end is not intuitive and the online information could be a LOT more helpful for people who are new to this sort of software, but we still believe it's the best thing for our needs, overall **Recommendations to others considering LiveAgent:** Ask for an extended trial, ask for a discount and ask for them to action any inadequacies in support. We gave varying feedback and they mainly responded cheerfully. **What problems is LiveAgent solving and how is that benefiting you?** We are an advice agency working as a charity on a shoestring, so being sure we don't let people slip through the net is really important to us. We have remote agents who contract with us and the ability to connect our existing VOIP service for our helpline was great. The canned messages and predefined answers are saving us a lot of time. ### 34. All Rounder! Best All in One Helpdesk Software **Rating:** 4.5/5.0 stars **Reviewed by:** Aaqib S. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2019 **What do you like best about LiveAgent?** We were using tawk.to for live chat and we had too much load on our facebook page. After shifting to liveagent, we can manage both and the best parts we can manage support emails. We are small businesses and get local clients so, the live agent helps us to handle all support channels in one place. Just because of the live agent we noticed more sales from our local clients because we are able to win the trust of our users on live chats. The best part was we got a lifetime deal from liveagent and we are very old users when the product was launched **What do you dislike about LiveAgent?** Backend is a bit outdated design and takes time to load on slow internet connections. I suggest them to do some work on this part and introduce more designs for backend and live chat too. **Recommendations to others considering LiveAgent:** If you want to manage you all support channels at one tab then this will be the best software and you will find the positive results of your investment in this software. **What problems is LiveAgent solving and how is that benefiting you?** We noticed after moving to live agent we are able to satisfy our clients and convert the visitors through live chat and email conversations because it reduced the response rate and manage all support channel under one tab. ### 35. My experience with Live Agent has been very pleasant and I would definitely recommend it to friends! **Rating:** 2.5/5.0 stars **Reviewed by:** Jessica S. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2020 **What do you like best about LiveAgent?** I love that I can talk to customers and type all their info into my database at the same time, I really also enjoy I can speak to people through chat! **What do you dislike about LiveAgent?** There some confusion to me at least on what areas do what when you go to them on the site, I'm still learning the program myself and I'm sure there's reasons for it all that I'm just not aware of yet! **What problems is LiveAgent solving and how is that benefiting you?** None that I know of personally, I just use it for work, ### 36. Decent software for customer support and communication **Rating:** 3.0/5.0 stars **Reviewed by:** Pirjo K. | R&D secretary, Manufacturing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2019 **What do you like best about LiveAgent?** I like that it is easy to use. Was relatively easy to set up and start working with. It did not need extensive training. We use Live chat for our in-app user support and email system to keep tabs on every subject that comes in. No matter if it is connected to bug reports, sales or development. The Live Chat is my favourite since it lets me talk to users directly. Lets me help them right when they need it. I also use Ladesk mobile app for this purpose whenever I am away from my computer. It allows me to be on top of things even when I have to run an errand outside our office. **What do you dislike about LiveAgent?** I have run into a problem where my outgoing emails do not reach their destination. The problem persists and Ladesk own support is not being helpful at all. In their mind there is nothing wrong even if my emails go out from my own mailbox just fine. I have had to ask my email provider open a ticket with Microsoft and hope for some sort of help from their end. **Recommendations to others considering LiveAgent:** A problem might occur if your emal is a Office 365 shared inbox. **What problems is LiveAgent solving and how is that benefiting you?** Collect all incoming emails in one place. Divide them between appropriate departments and keep track on customer issues whether they come by email or via live chat. We have created departments for different subjects and utilize tagging system to differentiate between clients and individual users. ### 37. Excellent product; works as advertised! **Rating:** 5.0/5.0 stars **Reviewed by:** Deryck J. | IGLOO DIGITAL MARKETING, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2019 **What do you like best about LiveAgent?** What I like best about this product is actually the setup at this point. We've only been using the product for about a month now and so the setup experience is still really fresh. This product was incredibly simple to setup and it provides a pathway to support from just about any direction a customer might come - email, sms, phone, website, etc., and they are all easy to setup and deploy. **What do you dislike about LiveAgent?** Well, we haven't been using it long enough to identify any real downsides to this product. In fact, so far, I just see upsides to this. **Recommendations to others considering LiveAgent:** My advice is to install it yourself...see how easy it is. Then, run it yourself. See how easy it is. Then, put your team on it and watch how easy it is for your customers to get the support they need the way they need it. You'll be pleasantly surprised **What problems is LiveAgent solving and how is that benefiting you?** What we're solving is the ability to be at the point where a customer is experiencing a problem and providing them the shortest pathway to help. I actually had a problem with a product last week and contacted support. When I didn't hear from the support team, I contacted the founder by email just to say, "Hey, I reached out to your support, I have this problem, can you get me help?" His answer was in essence, "...don't bother me contact my support group and if you haven't heard from them just wait!" Can you imagine? I guess I am cut from a different cloth. If my customers have problems, I want to know and I want to provide them the fastest solution to their problem. So far, this product is giving me that. ### 38. Excellent service providing everything we need in customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2020 **What do you like best about LiveAgent?** When I started working for my company, they were already using LiveAgent and it was super easy for me to learn how to use it. Big plus is their customer support, always willing to go the extra mile to meet our requests. It is really simple and effective and a perfect all-in-one solution. **What do you dislike about LiveAgent?** No major issues that I can think of. It is a bit robust, but it's because all the features, so not a big deal. **What problems is LiveAgent solving and how is that benefiting you?** We use it for emails, tickets, call center and social media, all in one platform and accessible from your phone. Great! It offers a good tracking of all exchanges, option to arrange support tickets in Departments is one of the best,it offers very advanced flexibility to configure and automate the workflows. ### 39. Versatile Help Desk **Rating:** 4.5/5.0 stars **Reviewed by:** Krishna L. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2019 **What do you like best about LiveAgent?** I like that I can be flexible with customer support -- do live chat, emails, create canned responses or improve my knowledgebase instead, based on availability. This has definitely changed the game for us as we used to answer support all over social media and drained my time a lot. I can also have different departments to organize my tickets better. **What do you dislike about LiveAgent?** Not the cheapest option for a small team, but honestly it does the job right now. **Recommendations to others considering LiveAgent:** Explore the software before purchasing. I didn't mention it in the review because we're not using it yet, but you can literally set up a call center within Live Agent. **What problems is LiveAgent solving and how is that benefiting you?** It saves me and my team a lot of time by not having to jump to different platforms and having a centralized place for customer support. I also get to track the performance of my teammates as well. ### 40. Great App, Poor User Interface **Rating:** 3.5/5.0 stars **Reviewed by:** Patrick A. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2020 **What do you like best about LiveAgent?** Live Agent is an amazing app with so many features for such an affordable price! It was easy to set up and very easy to get the rest of my team into it. **What do you dislike about LiveAgent?** It's really not very user friendly and so its not a wonderful UI experience. If it had a better looking design and things were a bit more obvious then I would find it easier to use and to get my team to use. The app automatically uses non-HTML text which is annoying. It also doesn't allow you to have hyperlinks in canned messages. **What problems is LiveAgent solving and how is that benefiting you?** We had so many candidates contacting us by email, social media, etc. and it took a person to manager our email. However, not with LiveAgent we've been able to automate so many things and can use that person for more than just the email. ### 41. Excellent for Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Scott D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2020 **What do you like best about LiveAgent?** We love the flexibility that the software has and the ease of use for both the agents and the customers. Gives our customers the ability to reach out to us 24/7. **What do you dislike about LiveAgent?** I do with there was an agent scheduling feature that would automatically log agents off at the end of their shift. **Recommendations to others considering LiveAgent:** Take the free trial. You will not be disappointed. **What problems is LiveAgent solving and how is that benefiting you?** We can solve problems and many cases make sales to our customers. It helps us identify recurring problems with products that can be addressed. It allows the customers to reach out to us directly from our web sites. ### 42. A software designed to provide personalized service **Rating:** 4.5/5.0 stars **Reviewed by:** Rodrigo M. | Ventas, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2020 **What do you like best about LiveAgent?** As a business executive, my clients want to talk only to me. This forced me to be forwarding and copying other colleagues in my emails, without having a correct tracking tool. With LiveAgent I managed to maintain the personalization of my work and improved response times to my clients, being able to also involve the rest of the team in the necessary tasks of the sales chain. **What do you dislike about LiveAgent?** Happily, I still haven't found anything I don't like about this program. It has simply improved my way of working. **Recommendations to others considering LiveAgent:** Don't fear the change! It's a wonderfull tool if you learn or ask support team how to configure it. **What problems is LiveAgent solving and how is that benefiting you?** We have unified communication channels between teams. ### 43. Easy to use for variety of needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Patriks . | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2020 **What do you like best about LiveAgent?** LiveAgent helps to deal with a lot of customers and with a lot of different tools also. **What do you dislike about LiveAgent?** It took a bit of time to properly learn how to use it. **Recommendations to others considering LiveAgent:** Try to use as many of the features as possible as it makes work easier in the long term but harder to learn how to use those features. **What problems is LiveAgent solving and how is that benefiting you?** I can help customers a lot faster and easier. ### 44. Live agent is a user frendly system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2020 **What do you like best about LiveAgent?** Being able to log all interactions to that customer **What do you dislike about LiveAgent?** All calls are logged under a generic number and ticket **What problems is LiveAgent solving and how is that benefiting you?** I handle warranty parts I can log the parts the person has been sent as well as end of warranty date contact information everything ### 45. Very powerful helpdesk software and flexible **Rating:** 4.5/5.0 stars **Reviewed by:** Rick R. | Freelance Azure cPanel Server Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2019 **What do you like best about LiveAgent?** Live Agent was a breeze to set up and is very feature rich. Such as combining all your support channels into one dashboard, whether its email, phone, twitter, facebook etc., **What do you dislike about LiveAgent?** Whilst the rules feature is excellent, there are no rules pre-set, so ticket notifications, follow up nudges and automation all needs to be set up from the start. It might have been good to have some templates here, or pre-set-but-disabled rules to help get going. **Recommendations to others considering LiveAgent:** Great software with a real focus on making the software better. Competitors quite often try to be everything in the business which is all well and good but they tend not to do one thing really well. LiveAgent is solely a helpdesk software and it shows with the time and effort put into making it great. **What problems is LiveAgent solving and how is that benefiting you?** Tech problems with computer hardware ### 46. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Liam T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2020 **What do you like best about LiveAgent?** Keeps all of my conversations in order super easy. **What do you dislike about LiveAgent?** Sometimes it is hard to find a specific feature because there are just so many. **What problems is LiveAgent solving and how is that benefiting you?** We take calls from customers regarding bike repair and try to help them or send new parts. ### 47. LiveAgent is the best support platform I have used. **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Creative Coach | Christian Creative Academy, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2020 **What do you like best about LiveAgent?** Live agent is intuitive., easy to set up and fits my needs perfectly. I particularly like the ability to create response templates which saves me tons of time. I used to sometimes miss communications, but LA has made my whole support system watertight. **What do you dislike about LiveAgent?** Presently there is nothing I dislike about the platform, although my use case is quite basic. **What problems is LiveAgent solving and how is that benefiting you?** watertight support to ensure all questions and problems are dealt with and logged. Time saving templates. ### 48. Easy to use, I recommend to use this help desk **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2020 **What do you like best about LiveAgent?** As a Customer Success representative for an international company, LiveAgent makes it easier and trackable our communication even if the different departments are not located in the same country. I highly recommend this help desk solution. Very easy to use! **What do you dislike about LiveAgent?** notifications of chats incoming could be a bit bigger **Recommendations to others considering LiveAgent:** As a Customer Success representative for an international company, LiveAgent makes it easier and trackable our communication even if the different departments are not locate in the same country. I highly recommend this help desk solution, **What problems is LiveAgent solving and how is that benefiting you?** We cover all ways that online customers can reach us. ### 49. Really simple and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about LiveAgent?** The easy in offering mail service is simply amazing **What do you dislike about LiveAgent?** Nothing really nothing pretty practic so nothing **What problems is LiveAgent solving and how is that benefiting you?** The problem of beeing multiple people working on the same email ### 50. Live agent is a great help desk tool **Rating:** 4.5/5.0 stars **Reviewed by:** AKASH G. | Social Media Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2019 **What do you like best about LiveAgent?** Speedy conversations with buyers to aid inspire product sales. Simple to work with staff members and clients. No steep mastering curve so available to any volume of technological information. Quickly built-in into any eCommerce website, which can be great for us as we have been at this time migrating our website. **What do you dislike about LiveAgent?** Purchaser destinations could do with staying a bit more precise and notifications of chats need to have for being much more seen **Recommendations to others considering LiveAgent:** Fantastic item. In case you are aiming to interact with the shoppers, then this is certainly the Dwell Chat method to employ. **What problems is LiveAgent solving and how is that benefiting you?** Any consumer challenges together with the internet site are now being solved promptly and revenue have amplified to be an end result. A chance to immediately connect with buyers has genuinely transformed how we run and just how we've been considered within the market. Our prospects, along with the top quality of prospects we get, have amplified immeasurably about the final yr we have now experienced the Are living Chat procedure continue to exist the web site. ## LiveAgent Discussions - [how do i see the entire display of the ticket without clicking the enlarge button?](https://www.g2.com/discussions/how-do-i-see-the-entire-display-of-the-ticket-without-clicking-the-enlarge-button) - 1 comment, 1 upvote - [Has there been any reports of getting support from a Bot on liveagent?](https://www.g2.com/discussions/12112-has-there-been-any-reports-of-getting-support-from-a-bot-on-liveagent) - 2 comments, 1 upvote - [Do you offer standalone licenses as well?](https://www.g2.com/discussions/do-you-offer-standalone-licenses-as-well) - 1 comment, 1 upvote - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment - [View LiveAgent pricing details and edition comparison](https://www.g2.com/products/liveagent/reviews?page=7&wfoid=20efe712c3.1781051493§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+01%3A56%3A52+-0500&secure%5Bsession_id%5D=90deefa6-422b-47c1-8839-598fb41b7bdd&secure%5Btoken%5D=4a529d327439e281f7f6266c42e8bec4e845d9a0e35ee42f9bba5d254d1b29d6&format=llm_user) ## LiveAgent Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Customer Portal](https://www.g2.com/products/customer-portal/reviews) - [Mitel](https://www.g2.com/products/mitel/reviews) - [Nicereply](https://www.g2.com/products/nicereply/reviews) ## LiveAgent Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Workforce Management** - Call Monitoring - Performance Evaluation **Generative AI** - AI Text Generation - AI Text Summarization **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **System Management** - Security - System Monitoring **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top LiveAgent Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)