LaunchBay Reviews & Product Details

After trialing several project management platforms, we ultimately chose Motion for its immediate ease of use and intuitive interface.

What truly set it apart, however, was the exceptional level of support we received from their team. Unlike other platforms—where onboarding felt impersonal and reliant on generic, pre-recorded tutorials—we found Motion's team highly responsive and genuinely invested in helping us tailor the platform to our business needs. With other tools, we often had to turn to costly third-party consultants who still couldn't deliver what was required. Motion made the setup process seamless and empowered us to make the most of the platform right from the start. Review collected by and hosted on G2.com.

More clarity/training on automations would be amazing but with that being said the option to upgrade to the project build service makes this less relevant.

Having a built in signatorty platform is great, but unfortunatly we are still left with a gap as investment/ super and insurance platforms and providers will note accept the current signatory platform provided

We would LOVE to get away from docusign but until one of the preferred options is availabe within motion we are somewhat trapped Review collected by and hosted on G2.com.

LaunchBay helps to standardize workflows and offers a professional and cohesive experience for our clients. We are really able to standardize our projects and keep track of important tasks which has helped us improve speed and efficiency as well as overall quality. Review collected by and hosted on G2.com.

It is not nearly as customizable for our brand as we would like it to be. As a video production company, we strive for efficiency, as well as a refined aesthetic, which we would love to be able to bring to our clients in the portal space. It would be nice to have more flexibility and customize per our specific business needs. Review collected by and hosted on G2.com.

What I like most about LaunchBay is its level of customization and flexibility. We were able to build a client portal experience that truly fits our intake process, rather than forcing our workflow into a generic system. That has made a big difference for us internally and for our clients as well. Overall, everything feels more organized, more professional, and far more aligned with how we actually operate day to day. Review collected by and hosted on G2.com.

I would not really call it a dislike, but there is definitely a learning curve, especially if you want to take full advantage of the customization. Like anything, it takes some time to understand how to best structure it for your business, but the resources and support have made that much easier. Review collected by and hosted on G2.com.

I LOVE the highly customizable portal, and the way it handles tasks and views! The built-in design approval capabilities are a standout feature for our design workflow. Additionally, every single feature provided feels well-thought-out and their support team is incredibly helpful and fast to respond whenever we have questions. Clients love the features and find it really accessible for all levels of tech savy-ness! Review collected by and hosted on G2.com.

My only real dislike is the current limitation regarding portal styling. I would love to be able to customize fonts and other specific brand styling elements within the portals to make them feel even more integrated with our brand identity, but that's neither here nor there! They're shipping new updates and features all the time so I'd totally trust that it's in the works. Review collected by and hosted on G2.com.

I really like the chat feature in LaunchBay. I also like the pizza tracker that shows where we are in the project. I like that you're able to assign different tasks, and people get that email right away when they're assigned a task. It feels like it's been pretty easy for my clients to use, so the client-facing user interface seems to be simple enough for all of them. I also really like the files section because all of the files are now organized, and I can share what I need to, including a final files folder for them. I like the branding portion, being able to have a branded client portal gives my brand and business that edge. Review collected by and hosted on G2.com.

I don't know that there isn't anything in LaunchBay that doesn't work well for me. Right now, LaunchBay invoices is only integrated with Stripe, and I use Square. So I would love to see a Square integration. I think that's the only piece that I don't use in this whole portal as I still do invoicing through Square. Review collected by and hosted on G2.com.

I really appreciate the simplicity and unique client portal experience in LaunchBay, which is unlike any other tool we've used. Everything works great for creating the best client experience. I love how the client portal lets me show my clients only the tasks I choose for them to see, preventing them from feeling overwhelmed. The ability to create and link custom tabs is amazing, allowing us to integrate it well with our existing operations and tools we use. I find LaunchBay's setup to be especially easy, and it offers more well-rounded features for a better client experience compared to Kitchens.co, which we used before. Review collected by and hosted on G2.com.

I work well with tools like Trello where you can view available tasks and put them on the calendar when you have availability, and there is not a view like that in LaunchBay. Review collected by and hosted on G2.com.

I love that it is incredibly intuitive to use, I had templates and automations set up in a heartbeat when I started, and then continued to refine them as I went along. Their support is great, very hands-on and responsive. We use the portal all day every day to onboard and manage our clients. I was also able to hook it up to two systems I use, Jotform and Calendly through Zapier. Review collected by and hosted on G2.com.

The worst thing is you'll be compelled to buy it once you start using it! I thought I was in for a monthlong trial but moved from trial to purchase in just days. We loved it that much. Review collected by and hosted on G2.com.

I use LaunchBay for project tracking internally with my team and for client-facing tasks like uploading documents and managing tasks. It provides clarity and lets my clients take ownership of their tasks, which I really value. Plus, it offers a single space for communicating and sharing information. I find it user-friendly and easy to use, and the interface makes sense overall. Review collected by and hosted on G2.com.

Though I like the interface overall, I think it could look a little bit more modernized and can be more customizable. I would like to be able to customize it more with my colors, my fonts, my brand in order for it to feel very connected to my brand. Also, it would have been nice to have more support from LaunchBay experts during the setup to effectively navigate the onboarding. Review collected by and hosted on G2.com.

I like that LaunchBay is really user-friendly. Our client seems to enjoy using it, and it makes it super obvious to them what they're working on, what we're working on, and what's been completed. We’ve just recently started using it with them, and so far, they haven't had any problems navigating. LaunchBay is pretty straightforward, which definitely made us more eager to use it with clients since we want to make sure that not only we can use it, but also it's something that our clients find easy to use. Within the platform itself, it was very easy to set up. I liked how we could brand it and make it look nice for our clients. The customer service has been awesome, and the platform itself, I could see it being largely super useful for us in working with clients. Review collected by and hosted on G2.com.

I think there are certain things that could be more seamless for us with the Zapier integration we've set up for it, especially since Asana is widely used at our company internally. Setting up zaps was fairly complicated because certain fields weren't exposed on specific actions. I've also run into bugs where tasks created from a zap in LaunchBay have a due date that's a day earlier than in Asana. Even though it's flagged, it hasn't been fixed, and we have to manually adjust dates in LaunchBay. This makes the integration setup more complicated and tedious. Also, the Zapier setup was a headache because some things weren't exposed, making it frustrating. Review collected by and hosted on G2.com.

I appreciate how LaunchBay allows us to serve our clients well with their portal's great UI experience. I like the project views it provides for our internal teams, along with the automations that help remove redundancies. The project tool back end stands out for me because it helps us manage workflows with our clients effectively. It allows us to see clearly where each project is, identify where it might be stuck, and track tasks assigned to the client or team that are overdue. The initial setup was relatively easy, and the team was great and very helpful. Review collected by and hosted on G2.com.

Could enhance their messaging system as it is very basic for now - functional but needs to have more features. Review collected by and hosted on G2.com.