Kore.AI Reviews & Product Details

What I appreciate most about Kore.ai is its comprehensive end-to-end automation capabilities. I am particularly impressed by how the XO Platform brings together no-code bot development, advanced NLP, dialog management, APIs, and workflow automation within a single, unified environment. This integration makes it highly efficient to design, test, deploy, and scale enterprise bots. Review collected by and hosted on G2.com.

Kore.ai could enhance its Search and Language features. At times, the SearchAssist results seem inconsistent, particularly when dealing with content that contains similar keywords or when indexing large data sets. Furthermore, switching languages within workflows is not always smooth; it often demands additional effort to preserve context when users change languages during a conversation. Addressing these issues would further strengthen the platform. Review collected by and hosted on G2.com.

The most valuable aspect of the Kore.AI platform ecosystem is how easy it is to develop solutions using its low-code and no-code features, while still offering the flexibility for customization through pro-code capabilities. Additionally, it supports integration with various middleware systems like botkit and webSDK, among others. Kore.ai strikes an ideal balance between low-code/no-code tools for quick development of virtual agents and automation systems, and giving developers the control they need for more advanced customization. Review collected by and hosted on G2.com.

From a business perspective, I don't find any features in Kore.ai that I particularly dislike. On the other hand, as a developer, I have observed that new support tickets may occasionally take some time to be addressed. Still, considering how mature the Kore.ai platform is and the size of its client base, some delays are understandable, especially when weighed against the extensive feature set it offers. Review collected by and hosted on G2.com.

Integration with other apps and simple UI. It is so simple as it is having a straight forward approach in developing the bot.Implementing the bot is also so simple, all you need is a url thats all. Customization of the bot is a highlight. Review collected by and hosted on G2.com.

Not much but a little improvement is needed in processing the utterances and training the bot. Review collected by and hosted on G2.com.

I recently completed the Conversational AI course using Kore.AI and also built a few projects based on what I learned—and I have to say, I genuinely loved the experience.

What stood out to me the most was how easy and intuitive the platform is. Even as someone still growing in the AI space, I found it incredibly helpful for understanding how conversational bots work. The tools and features are well thought out, and the platform gives you a lot of flexibility whether you're working with no-code or diving into custom logic.

The course itself was well-structured, and the hands-on approach helped me apply what I learned directly into real-world projects. I especially appreciated how Kore.AI supports integration with various systems and offers strong NLP capabilities—it made my bots feel smart and responsive.

Overall, Kore.AI has been a game-changer in my learning journey. If you're exploring conversational AI, I highly recommend giving it a try. It’s not just a tool—it’s a complete ecosystem for building intelligent, scalable, and impactful AI solutions. Review collected by and hosted on G2.com.

While I really enjoyed using Kore.AI and found it very useful for learning and building projects, there are a few small things that could be better. Some advanced features take a bit of time to understand, and the interface can occasionally feel slow when working on complex bots. Also, having more flexibility in the free tier would be great for learners. But overall, it’s a solid platform and I’d still highly recommend it! Review collected by and hosted on G2.com.

As a software developer, what I appreciate most about Kore.ai is its comprehensive conversational AI platform that simplifies the entire bot building lifecycle. I particularly value the ability to design, train, deploy, and analyze virtual assistants all within a single environment. The flexibility it offers to integrate Large Language Models (LLMs) and combine their strengths with the platform's proprietary NLU (Natural Language Understanding) models is a huge advantage. This allows me to quickly create robust, scalable, and contextual conversational experiences, significantly reducing development complexity and accelerating time-to-market. It's a powerful tool for orchestrating complex, enterprise-level bots Review collected by and hosted on G2.com.

As a developer, what I dislike most about Kore.ai is that, despite its great power and abundance of features, the platform can sometimes feel too complex or a bit rigid when I try to make very deep customizations or utilize agile development workflows. Review collected by and hosted on G2.com.

The platform allows you to create complex conversational flows with ease, requiring minimal coding. It also offers built-in support for multiple channels. The natural language processing is reliable, and the user interface is straightforward and user-friendly for both developers and business users. Review collected by and hosted on G2.com.

At times, the user interface feels somewhat clunky, particularly when handling large bot flows. Additionally, debugging more complex conversations is not always intuitive, and I find that the documentation lacks sufficient detail for advanced use cases. Review collected by and hosted on G2.com.

I like the Kore.ai platform because it’s user-friendly, visually intuitive, and provides powerful tools for building intelligent, conversational AI agents without deep coding knowledge. Review collected by and hosted on G2.com.

I dislike that Kore.ai’s customization options, while powerful, often require deep platform knowledge and can slow down development. As a professional, I find that even small configuration changes sometimes demand multiple steps instead of a streamlined workflow. Review collected by and hosted on G2.com.

I really like the flexibility and scalability of Kore.AI’s platform. The no-code/low-code interface helps speed up bot development, while still allowing deep customization for complex use cases. The platform integrates seamlessly with multiple channels, and the analytics features provide great visibility into bot performance. Review collected by and hosted on G2.com.

The ease of implementation and the wide range of features stand out. It provides strong NLP capabilities, enterprise-grade security, and prebuilt templates that save time. The integration options with third-party systems are very useful for businesses, and customer support is responsive and helpful. Review collected by and hosted on G2.com.

I genuinely appreciate Kore.AI for its wide array of features that set it apart from other chatbot or agent application platforms in the market. The platform excels in offering extensive capabilities in areas such as billing and testing, which are crucial for seamless operations. Furthermore, the integration of advanced features like Search AI and Agent AI is particularly impressive. These recent innovations enhance the functionality of the Kore.AI contact center application, offering significant improvements in efficiency and user experience. These tools are not only advanced but also integral in streamlining processes and improving the overall operational dynamics of the contact center solution provided by Kore.AI. Review collected by and hosted on G2.com.

With a large number of features, Kore.AI also comes with a considerable number of issues. There is a noticeable lag in resolving these issues, indicating that less importance might be given to testing the product before releasing it for use. This is an area that needs more attention and improvement to ensure a smoother user experience. Review collected by and hosted on G2.com.

I find Kore.AI to be very user-friendly, which significantly enhances my experience. The interface is not just easy to navigate but also visually appealing, making it simple to understand from a demand perspective. I also appreciate the fine-tuning feature, which is very good, and the models options provided are beneficial. These features allow me to adjust models and add labeled data effectively, although I primarily used it for training purposes. Kore.AI also stands out for its excellent capabilities in generating reports, which is a significant advantage for me. These aspects contribute to a strong positive influence on my usage experience. Review collected by and hosted on G2.com.

I would like Kore.AI to provide more free trial opportunities for newcomers. Extending the free trial period for new users could significantly increase the product's reach and accessibility to a wider audience. Review collected by and hosted on G2.com.