Compare Fin by Intercom and Kore.AI 
Featured Products
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Enterprise (43.5% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
No pricing available
Fin by Intercom
Star Rating
(3,766)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansKore.AI
Star Rating
(466)4.6 out of 5
Market Segments
Enterprise (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Kore.AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in user satisfaction, boasting a significantly higher G2 Score compared to Kore.AI. Users appreciate its answer accuracy, noting that it provides reliable information 80-90% of the time, which saves them considerable time in finding answers.
- Users say that the implementation process for Fin by Intercom is straightforward, with many highlighting the intuitive onboarding wizard that makes setup easy. In contrast, while Kore.AI is also user-friendly, some users find the initial setup to be more complex, especially for those less familiar with technical configurations.
- Reviewers mention that Fin by Intercom is highly customizable, allowing users to tailor settings like snippets and behaviors to fit various conversational contexts. This adaptability means users rarely feel misunderstood, enhancing the overall experience. Kore.AI also offers customization, but its focus on enterprise solutions may not cater as effectively to small businesses.
- According to verified reviews, Fin by Intercom shines in its multi-functional capabilities, allowing users to handle tasks efficiently from both web and mobile platforms. Kore.AI, while robust, is often noted for its enterprise-centric features, which may not be as beneficial for smaller teams or businesses.
- Users highlight that Kore.AI's low-code/no-code interface is a standout feature, making it accessible for both technical and non-technical users to build intelligent virtual assistants. However, some users of Fin by Intercom appreciate its proactive engagement features, which help in maintaining user interaction effectively.
- Reviewers note that while both platforms provide quality support, Fin by Intercom has a slight edge in live chat capabilities, with users praising its responsiveness and effectiveness in real-time communication. Kore.AI, on the other hand, is recognized for its precise functions in AI contact centers, replicating the work of real agents, which is particularly beneficial for enterprise-level operations.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Kore.AI
No pricing availableFree Trial
Fin by Intercom
Free Trial is available
Kore.AI
Free Trial is available
Ratings
Meets Requirements
8.8
2,852
9.0
327
Ease of Use
8.9
2,882
9.1
329
Ease of Setup
8.4
1,487
9.0
219
Ease of Admin
8.6
1,325
8.9
190
Quality of Support
8.6
2,748
8.8
318
Has the product been a good partner in doing business?
8.8
1,322
9.0
178
Product Direction (% positive)
8.8
2,703
9.7
320
Features by Category
Ticket and Case Management
8.6
1101
|
Verified
Not enough data
8.8
1120
|
Verified
Not enough data
8.7
1097
|
Verified
Not enough data
8.6
1148
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1137
|
Verified
Not enough data
8.8
1061
|
Verified
Not enough data
8.6
962
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
892
|
Verified
Not enough data
8.8
1091
|
Verified
Not enough data
9.4
1266
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
722
|
Verified
Not enough data
8.2
1269
|
Verified
Not enough data
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1017
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
228
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Compatibility
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
9.4
8
Agentic AI - Enterprise Search Software
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Search Queries
Not enough data
9.0
8
Not enough data
9.0
8
Not enough data
9.4
8
Not enough data
8.8
8
Not enough data
9.0
8
AI powered search - Enterprise Search Software
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.7
6
Functionality
Not enough data
9.4
8
Not enough data
9.6
8
Not enough data
9.6
8
Compatibility - Enterprise Search Software
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Functionality - Enterprise Search Software
Not enough data
9.3
5
Not enough data
9.7
6
Not enough data
9.4
6
Search Queries - Enterprise Search Software
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.4
6
Not enough data
9.4
6
Responses
9.1
84
9.0
197
9.0
86
9.0
185
9.0
84
9.2
201
Automation - AI Agents
7.7
61
8.6
49
8.7
63
8.7
50
Feature Not Available
8.5
50
8.1
63
8.8
49
8.7
63
8.9
49
Platform
9.1
81
9.1
200
8.8
82
9.0
198
9.1
83
8.9
185
Autonomy - AI Agents
8.5
65
8.1
49
8.6
65
8.4
49
8.4
64
8.7
49
8.7
67
8.5
51
Generative AI
Feature Not Available
8.9
136
8.8
50
8.9
135
Responses
8.8
596
8.8
250
8.8
586
8.8
245
9.0
588
8.8
230
8.8
557
8.8
240
8.6
478
8.7
221
Platform
9.5
613
8.9
236
8.9
583
8.9
244
8.8
579
8.7
236
8.7
562
8.8
246
8.2
419
8.6
229
8.9
528
8.8
235
8.8
583
8.8
234
Generative AI
Feature Not Available
9.0
161
8.4
140
9.0
159
Conversational Platform
8.7
1058
8.9
160
8.7
837
8.9
160
8.7
858
8.9
159
9.0
779
8.9
159
Support Automation
8.6
859
8.9
157
8.7
901
8.9
155
8.5
518
8.9
160
8.8
812
8.9
157
Generative AI
Feature Not Available
8.9
117
8.4
154
8.9
115
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
212
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
202
Not enough data
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1442
|
Verified
Not enough data
8.9
1450
|
Verified
Not enough data
8.7
1192
|
Verified
Not enough data
9.1
1357
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1269
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1249
|
Verified
Not enough data
8.9
1320
|
Verified
Not enough data
8.6
1288
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
655
Not enough data
8.9
652
Not enough data
Feature Not Available
Not enough data
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
538
Not enough data
8.4
479
Not enough data
8.6
523
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.8
46
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
7.7
20
Speech Synthesis - AI Voice Assistants
Not enough data
7.7
20
Not enough data
7.8
20
Not enough data
7.6
20
Security and privacy - AI Voice Assistants
Not enough data
8.3
18
Compatibility - AI Voice Assistants
Not enough data
8.7
19
Workflow Design & Integration - AI Orchestration
Not enough data
8.8
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
8.5
10
Not enough data
8.7
10
Not enough data
8.7
10
Performance Optimization & Analytics - AI Orchestration
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
8.7
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.3
10
Governance & Compliance Controls - AI Orchestration
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
8.9
11
Not enough data
8.8
10
Not enough data
8.5
10
Customer Query Resolution - AI Customer Support Agents
7.8
182
Not enough data
8.0
184
Not enough data
7.7
165
Not enough data
8.5
177
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
159
Not enough data
7.8
167
Not enough data
8.4
170
Not enough data
Automation
8.2
174
Not enough data
7.9
162
Not enough data
7.2
155
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
159
Not enough data
7.7
164
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Kore.AI are categorized as AI Agents For Business Operations, Conversational Support, and Chatbots
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kore.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.6%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Information Technology and Services
28.2%
Computer Software
19.6%
Banking
10.5%
Consulting
3.8%
Computer & Network Security
3.0%
Other
34.9%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Kore.AI has no discussions with answers
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