--- title: Kore.AI Reviews meta_title: 'Kore.AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 505 reviews by the users' company size, role or industry to find out how Kore.AI works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 505 scale: '5' date_modified: '2026-08-14' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Kore.AI Reviews **Vendor:** Kore.ai **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.6/5.0 **Total Reviews:** 505 ## About Kore.AI Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai. ## Kore.AI Pros & Cons **What users like:** - Users find the **ease of use** in Kore.ai undeniable, with effortless configurations and seamless third-party integrations. (206 reviews) - Users admire the **user-friendly UI and effortless configuration** , making bot development straightforward and enjoyable. (117 reviews) - Users appreciate the **simplicity and user-friendliness** of Kore.AI for creating chatbots effectively and efficiently. (96 reviews) - Users appreciate the **effortless integrations** of Kore.AI, enhancing their experience with seamless third-party API connectivity. (85 reviews) - Users appreciate the **seamless integrations** in Kore.AI, making it easy to connect with various systems effortlessly. (74 reviews) - Users praise the **user-friendly interface** of Kore.AI, making chatbot creation and configuration effortless and enjoyable. (72 reviews) - Easy Setup (70 reviews) - Users praise the **easy creation** of bots with Kore.AI, benefiting from its user-friendly features and templates. (68 reviews) - Intuitive (64 reviews) - Helpful (59 reviews) **What users dislike:** - Users find the **learning curve steep** , particularly for those seeking simplicity and ease of use in Kore.AI. (46 reviews) - Users experience **usage limitations** in Kore.AI, struggling with data interaction and batch testing constraints. (43 reviews) - Users experience **slow performance** with Kore.AI, including lags, loading issues, and server problems that hinder usability. (39 reviews) - Users experience **slow loading times** with Kore.ai applications, causing frustration during updates and usability challenges. (31 reviews) - Users experience frequent **software bugs** that lead to glitches and performance issues on the Kore.AI platform. (29 reviews) - Users find **poor documentation** as a major issue, especially regarding integration details for Kore.AI. (27 reviews) - Users experience **performance issues** with Kore.AI, citing slow loading times and lags during development activities. (25 reviews) - Missing Features (23 reviews) - Bug Issues (22 reviews) - Complexity (20 reviews) ## Kore.AI Reviews ### 1. Powerful, Flexible Conversational AI with Reliable Performance and Responsive Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Kore.AI?** What I like most about Kore.ai is its balance of powerful AI capabilities and enterprise-grade flexibility. The platform offers an intuitive UI, strong NLP, and extensive integration options, making it suitable for complex automation projects. Performance has been reliable, and the support team has been responsive throughout implementation. The platform delivers good ROI by enabling scalable automation across multiple channels. While some advanced configurations have a learning curve, the documentation and onboarding resources make it manageable. Overall, Kore.ai is a robust conversational AI platform that continues to evolve with enterprise needs. **What do you dislike about Kore.AI?** Kore.ai offers extensive functionality, but some advanced features have a learning curve and require careful configuration. Improved documentation, clearer error messages, and a more streamlined UI for complex workflows would further enhance the overall developer experience. **What problems is Kore.AI solving and how is that benefiting you?** Before implementing Kore.ai, we struggled with handling customer queries consistently across multiple channels and integrating chatbot workflows with our backend systems. Manual processes and fragmented automation increased response times and required more agent intervention. After implementing Kore.ai, we were able to build intelligent conversational flows, integrate seamlessly with enterprise applications and messaging platforms, and automate a significant portion of customer interactions. This has reduced manual effort, improved response times by over 50%, increased self-service adoption, and enabled our team to focus on more complex customer requests. The platform has also made it easier to scale new use cases while maintaining a consistent customer experience across channels. ### 2. Improving Workplace Efficiency with Kore.ai **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammad Umar K. | Technical Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Kore.AI?** The best thing about Kore.AI is its no code approach where people can do great things buy just dragging and dropping the needed components and end up with preparing a working solution without getting their hands dirty with any coding **What do you dislike about Kore.AI?** The UI could be more intuitive, and the chatbot responses could be more accurate and context-aware for complex queries. **What problems is Kore.AI solving and how is that benefiting you?** One of the biggest benefits of Kore.ai is that it provides quick access to information and automates repetitive tasks. This reduces turnaround time, improves productivity, and helps me get things done faster with less dependency on support teams. ### 3. Easy No-Code Setup and Smart Models, but Occasional Lag **Rating:** 3.5/5.0 stars **Reviewed by:** Gaurav A. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Kore.AI?** No code setup using UI, providing the capabilities to integrate other tools like APIs, without compromising on the performance, the models and good in intelligence and pricing is also affective, onboarding on the platform is easy. **What do you dislike about Kore.AI?** Sometime the site gets lag and get hanged. **What problems is Kore.AI solving and how is that benefiting you?** Kore ai is helping to develop the chatbots in best and optimal time. ### 4. Good Integration, Pricing, and Support with Strong AI Features **Rating:** 4.0/5.0 stars **Reviewed by:** Ashutosh S. | senior developer, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Kore.AI?** The UI/UX feels slow at times, but the integration is good. Overall performance is fine, the pricing is quite good, and support has been good as well. The AI features are also good. **What do you dislike about Kore.AI?** The UI/UX feels slow and isn’t good. We need a faster, smoother UI/UX experience. **What problems is Kore.AI solving and how is that benefiting you?** conversation with AI agent, freedom to choose LLM model ### 5. Human-Like AI Assistant That Streamlines Manual Processes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Kore.AI?** The product was really good. The AI assistant behaves like a real human being, which helps businesses automate their manual processes. **What do you dislike about Kore.AI?** Kore.ai is often criticized for its steep learning curve, occasional UI and performance issues, gaps in advanced documentation, and the complexity of building and maintaining large conversational workflows. Some users also report challenges during platform upgrades. Despite these drawbacks, many enterprises value its robust integrations, scalability, and comprehensive AI capabilities. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai solves the challenge of automating customer and employee interactions through AI-powered virtual assistants. It streamlines support, reduces repetitive manual tasks, integrates with enterprise systems, and improves response times. This benefits me by increasing operational efficiency, enabling faster issue resolution, lowering support costs, and allowing teams to focus on higher-value, strategic work. ### 6. Comprehensive Automation and Seamless Bot Development **Rating:** 4.0/5.0 stars **Reviewed by:** Pratik M. | Chatbot Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2025 **What do you like best about Kore.AI?** What I appreciate most about Kore.ai is its comprehensive end-to-end automation capabilities. I am particularly impressed by how the XO Platform brings together no-code bot development, advanced NLP, dialog management, APIs, and workflow automation within a single, unified environment. This integration makes it highly efficient to design, test, deploy, and scale enterprise bots. **What do you dislike about Kore.AI?** Kore.ai could enhance its Search and Language features. At times, the SearchAssist results seem inconsistent, particularly when dealing with content that contains similar keywords or when indexing large data sets. Furthermore, switching languages within workflows is not always smooth; it often demands additional effort to preserve context when users change languages during a conversation. Addressing these issues would further strengthen the platform. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai addresses significant automation and conversational AI challenges by offering a comprehensive platform for creating intelligent virtual assistants without the need for extensive coding. It enables the automation of customer support, the optimization of business workflows, and a reduction in manual tasks. Thanks to its robust NLP capabilities, advanced dialog management tools, and support for multi-channel deployments, I am able to develop scalable and consistent bot experiences much more efficiently. This leads to notable improvements in productivity, shorter development cycles, and enhanced customer engagement for enterprise clients. ### 7. Feature-Rich, Intuitive Platform—But Random Issues and Slow Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Kore.AI?** lot's of different functionalities in one platform, production level od the system, intuiational UI and available integrations **What do you dislike about Kore.AI?** Random problems with the platform for example somthing worked yesterday and today it doesn't without any particular reason, waiting long for Support Team resolutions - in many of the cases I am able to resolve a problem by myself, before Support Team **What problems is Kore.AI solving and how is that benefiting you?** voicebots with quality metrics available ### 8. Impressive AI Automation, But Needs Better Adaptability **Rating:** 3.5/5.0 stars **Reviewed by:** Anudeep K. | Programmer Analyst Trainee, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Kore.AI?** The new AI features integrated into the system are a significant improvement. The way AI is used to automate tasks, such as in search and automation within the chatbot, is truly impressive. **What do you dislike about Kore.AI?** The system definitely needs improvement. I encountered several bugs in the latest version of XO. For example, the sub intent feature did not function as expected, and there were occasions when the chatbot crashed and failed to perform as it should. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai offers a range of features that make it easy to use and require fewer people for development. Additionally, it simplifies the process of monitoring issues and identifying errors. ### 9. Effortless Low-Code Development with Flexible Customization with Pro-Code, Support Could Improve **Rating:** 4.0/5.0 stars **Reviewed by:** vipul p. | Architect, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Kore.AI?** The most valuable aspect of the Kore.AI platform ecosystem is how easy it is to develop solutions using its low-code and no-code features, while still offering the flexibility for customization through pro-code capabilities. Additionally, it supports integration with various middleware systems like botkit and webSDK, among others. Kore.ai strikes an ideal balance between low-code/no-code tools for quick development of virtual agents and automation systems, and giving developers the control they need for more advanced customization. **What do you dislike about Kore.AI?** From a business perspective, I don't find any features in Kore.ai that I particularly dislike. On the other hand, as a developer, I have observed that new support tickets may occasionally take some time to be addressed. Still, considering how mature the Kore.ai platform is and the size of its client base, some delays are understandable, especially when weighed against the extensive feature set it offers. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai assisted us in automating a variety of use cases related to HR, ITSM, and our internal knowledge base, which has improved productivity and efficiency for different stakeholders within the organization. Additionally, the agent-building capabilities of Kore.ai enabled us to automate workflow approvals, resulting in a 30% increase in approval rates. The implementation of Kore.ai's contact center has also enhanced customer satisfaction by resolving queries more efficiently and has allowed our customer support teams to use their time more effectively. ### 10. Straightforward IVR Workflow Design, Though Still Room to Grow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2026 **What do you like best about Kore.AI?** Kore.AI is currently being used by a few of our clients. They mainly use it because it makes IVR workflow design easier and more straightforward. **What do you dislike about Kore.AI?** There was no support from the Kore.AI team for certifications on earlier Kore.AI versions, so we had to train our freshers ourselves because the client was still using an older version in production. **What problems is Kore.AI solving and how is that benefiting you?** It makes it much easier to implement complex workflows. ### 11. User-Friendly with Fine-Tuning Excellence **Rating:** 4.0/5.0 stars **Reviewed by:** Saravanan V. **Reviewed Date:** November 03, 2025 **What do you like best about Kore.AI?** I find Kore.AI to be very user-friendly, which significantly enhances my experience. The interface is not just easy to navigate but also visually appealing, making it simple to understand from a demand perspective. I also appreciate the fine-tuning feature, which is very good, and the models options provided are beneficial. These features allow me to adjust models and add labeled data effectively, although I primarily used it for training purposes. Kore.AI also stands out for its excellent capabilities in generating reports, which is a significant advantage for me. These aspects contribute to a strong positive influence on my usage experience. **What do you dislike about Kore.AI?** I would like Kore.AI to provide more free trial opportunities for newcomers. Extending the free trial period for new users could significantly increase the product's reach and accessibility to a wider audience. **What problems is Kore.AI solving and how is that benefiting you?** I find Kore.AI user-friendly with a catchy interface, enhancing agent assist, and it's effective in report generation. Its fine-tuning feature helps with agent training. ### 12. Powerful No-Code Conversational AI for Scalable Enterprise Virtual Assistants **Rating:** 4.0/5.0 stars **Reviewed by:** Haneef P. | Na, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Kore.AI?** Its strong conversational AI platform that combines no-code tools with advanced NLP makes building and scaling enterprise-grade virtual assistants efficient and flexible. **What do you dislike about Kore.AI?** I don’t have any major dislikes about Kore.ai. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai helps address enterprise automation gaps and customer support inefficiencies through AI-driven virtual assistants. For me, this means faster, more scalable, and more accurate interactions, while reducing the amount of manual effort required. **Official Response from Srinivas Borra:** > Hi Haneef, Thank you so much for your glowing review, we truly appreciate you taking the time to share your experience! It's fantastic to hear that our no-code tools combined with advanced NLP are making it easier for you to build and scale enterprise-grade virtual assistants efficiently and flexibly. That seamless balance between power and accessibility is something we've worked hard to get right. We're also thrilled to know that Kore.ai is helping you bridge enterprise automation gaps and improve customer support — delivering faster, more accurate interactions while significantly reducing manual effort. That's exactly the kind of impact we set out to create for our customers. Having no major dislikes is the best kind of feedback we can receive, and it motivates us to keep raising the bar! We remain committed to continuously enhancing the platform so that your experience only gets better over time. Thank you again for your kind words and for being a valued Kore.ai customer. We look forward to supporting your continued success! Cheers, Kore.ai ### 13. Effective End-to-End AI Agent Creation **Rating:** 3.5/5.0 stars **Reviewed by:** Moath D. **Reviewed Date:** October 24, 2025 **What do you like best about Kore.AI?** I appreciate that the Kore.AI platform became much easier to use after an initial learning curve. I started building creative AI agents and successfully delivered numerous demos to our customers. I find the support from the team, including support staff and sales personnel, to be very helpful, which greatly assisted in overcoming challenges. Additionally, receiving on-site training from the Kore.AI team significantly contributed to this positive experience. I find the platform's capability to streamline the process of creating end-to-end AI agents quite advantageous, as it assists us from start to finish in building these agents. The ability to replace normal RPA and chatbots with AI agents is particularly noteworthy as it enhances our workflow and reliability. **What do you dislike about Kore.AI?** I had some initial difficulties using the Kore.AI platform. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI helps us create end-to-end AI agents, replacing normal RPA and chatbots, thus improving our process reliability and efficiency. ### 14. Powerful, Highly Customizable Bots **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Kore.AI?** The platform's high level of customization is awesome; you can build very powerful bots with exactly what you need. Nothing aside from a professional product. **What do you dislike about Kore.AI?** With a lot of features, the learning path is difficult, and the customer support is sometimes slow. **What problems is Kore.AI solving and how is that benefiting you?** Better service for the customer, high availability 24/7. **Official Response from Srinivas Borra:** > Hi, Thank you for your wonderful review and for recognizing the depth of customization that Kore.ai offers! We take great pride in building a platform that enables teams to craft powerful, tailor-made bots that meet their exact requirements, so it's truly rewarding to hear that come through in your experience. It's also fantastic to know that Kore.ai is helping you deliver better customer service with 24/7 availability. That kind of always-on, reliable support for end users is one of the most impactful outcomes we strive to enable for our customers. We completely understand your point about the learning curve. With such a rich feature set, onboarding can feel overwhelming at times. We are continuously working on improving our documentation, guided learning paths, and in-platform resources to make the journey smoother for both new and experienced users. Regarding support response times, we sincerely apologize for any instances where we fell short of your expectations. We know how important timely assistance is, and we are actively scaling our support operations to ensure faster and more consistent resolutions. Thank you again for your trust in Kore.ai. Your feedback drives us to keep getting better. We look forward to continuing to support your success! Cheers, Kore.ai ### 15. Best for beginners and great for professionals. **Rating:** 4.0/5.0 stars **Reviewed by:** Akash s. | Automation Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Kore.AI?** It is simple to use, and user friendly. Easy to implement. It support user's creative input given in dialog box. It's customer friendly. It doesn't get stop when user's query get over. Easy to Integrate. **What do you dislike about Kore.AI?** Drag and Drop option should be there, so user just pick up from the toolbox and drop where they want. Connecting the boxes should also be easy means user don't have to open any box to connect any node. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI take user's creative questions and the benefit of this is that the user don't have to type too much. **Official Response from Srinivas Borra:** > Hey Akash, Thank you for your feedback! We’re glad to hear that you find our platform simple, user-friendly, and easy to integrate. It's great to know that the platform supports creative input and improves the user experience by handling queries efficiently. We appreciate your suggestions, we would like to mention that we already have the drag and drop feature, please do check, about making node connections easier, we would surely work on this. These insights are valuable as we continue to improve Kore.ai. Please feel free to explore the latest updates, including XO11, which may offer some of the features you’re looking for! Cheers Team Kore.ai :) ### 16. Best feature of using Kore.AI **Rating:** 4.0/5.0 stars **Reviewed by:** ALISHETTI S. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Kore.AI?** The best part I liked about Kore.AI from a developer perspective is that it offers all possible features in SDLC. It offers log analytics using dashboards which reduces a lot of effort, where in case of some other tools, the log analysis is done integrating some other monitoring and observability tools in the market. It is compatible to integrate in case of cloud or on-premise accordingly and provides secure API's for banking. It is easy to implement the features to develop with or without code. In terms of using the AI agents, most of the IT support work is automated like ticket management or request management in an org. This makes it easy to raise requests or orders. **What do you dislike about Kore.AI?** In terms of community, when we go deep into developing and encounters an error or need some info, there is a small community and is still expanding, so we need to rely on the support team. **What problems is Kore.AI solving and how is that benefiting you?** It automates most of the work which was previously done by the IT support team in orgs. Provides support like info,req management etc. ### 17. Convenient AI powered flow design for calls **Rating:** 4.0/5.0 stars **Reviewed by:** Karan P. | Softwere Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Kore.AI?** I really appreciate Kore.ai’s low-code/no-code environment, which makes designing complex flows simple and efficient. Its robust utterance and pattern recognition ensure accurate responses, while GenAI integration adds intelligence. Direct API connectivity for tasks like booking flights or purchases is so seamless that even a person blindfolded about technology could easily book flights if the Kore.ai bot is integrated with a website, making the platform versatile, powerful, and incredibly user-friendly. **What do you dislike about Kore.AI?** Kore.ai can feel overwhelming for beginners due to its many features and complex configurations. Large workflows may face latency, and version control options are limited. Documentation and support could be more comprehensive, and for smaller teams, the enterprise-level pricing may make adoption challenging compared to lighter, simpler alternatives. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI can solve may problems like for any booking system like for travel agency or flight booking agency, using kore.ai bot users can book flights or bus just by chatting with the bot. They simply give them the date and destination and ticket can be booked easily without complications. ### 18. Easy to use and powered by AI to create complex scenarios **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Kore.AI?** It is easy to handle and no advanced programming experience is needed to use it. Additionally, with AI plugins, it becomes much easier to create complex scenarios or tasks. **What do you dislike about Kore.AI?** For the moment, I prefer to reserve my comment, as I still need to explore the new components of the platform. **What problems is Kore.AI solving and how is that benefiting you?** No comments ### 19. Great NLU Features, But Digital Forms Need Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Kore.AI?** NLU related features are very good. We have flexibility to configure between Entity capture and Intent capture. The platform is user friendly as compared to most of the bot platforms. **What do you dislike about Kore.AI?** Digital Forms are worst. We can only invoke them with click of button, but they should appear as it is in the original chat conversation, not as a separate popup or screen. **What problems is Kore.AI solving and how is that benefiting you?** With Kore AI, we can easily build chat and voice bot solutions very quickly. It is very easy to build bots with it and anyone can learn this platform. We can also customize the solution by writing our own code in it. ### 20. Feature-Rich and User-Friendly, But Multi-Entity Support Needs Work **Rating:** 4.0/5.0 stars **Reviewed by:** SUJAN K. | Programmer analyst trainee, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Kore.AI?** Easy to use the platform. And lots of features **What do you dislike about Kore.AI?** Platform issue. Mainly while using multiple entities **What problems is Kore.AI solving and how is that benefiting you?** Flow design is easy compared to other platforms ### 21. All Training Sessions Are Helpful, Nothing to Dislike **Rating:** 4.0/5.0 stars **Reviewed by:** Hemanth B. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Kore.AI?** All training session all helpfull. So Greatfull. **What do you dislike about Kore.AI?** Nothing such to dislike everything is ok. **What problems is Kore.AI solving and how is that benefiting you?** I am trying to solve agentic app creation for easy use ### 22. Powerful Customization, But Needs More Reliable Support and Fewer Bugs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Kore.AI?** Integrated platform starting from low-code / no-code to deep customizations using scripting. **What do you dislike about Kore.AI?** Bugs. I feel that there is big time pressure to deliver new capabilities to the market and limited time for testing and training the support teams which are still not reliable in providing solutions. **What problems is Kore.AI solving and how is that benefiting you?** Very flexible and available from the shelf platform can be setup within days or weeks rather than months. It enables quick PoCs to validate idea with limited needs of pro resources. It makes it easier to deliver first value, even before full scalability. ### 23. Easy Flow Implementation with Low-Code Simplicity **Rating:** 4.0/5.0 stars **Reviewed by:** Ayesha T. | AI/Ml engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Kore.AI?** IT is a low code platform which allows users to implement flows easily and effectively **What do you dislike about Kore.AI?** As of now as much I have used kore.ai it's good **What problems is Kore.AI solving and how is that benefiting you?** It is helping in developing different chat bots for the clients to automate their monotonous tasks and to give quick solutions to the clients ### 24. Innovative AI Features, But Support Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Kore.AI?** AI for banking, plenty of pre built intents with room for growth. Nice enhancements coming in 2.0 **What do you dislike about Kore.AI?** Lack of support between opening a ticket and customer success. Kore could use an on- shore Technical Account manager level to facilitate ticket resolution, technical support **What problems is Kore.AI solving and how is that benefiting you?** Interaction containment and customer self-service ### 25. Great Features, but Complex Implementation and Short Trial Period **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Kore.AI?** Features that are available in order to build a single app with multiple functionalities. **What do you dislike about Kore.AI?** The implementation process is somewhat complex and can be difficult to navigate. Additionally, the limited trial period poses a challenge, as it is hard to find enough time to attend the sessions and complete the assessments for all the Kore products within the 14-day trial window. **What problems is Kore.AI solving and how is that benefiting you?** I am currently exploring the platform and still in the learning phase. I have not started using it for any business purposes yet. ### 26. I will Suggest the Kore AI to colleague strongly. **Rating:** 4.0/5.0 stars **Reviewed by:** Rahul D. | Engineering Lead, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Kore.AI?** I like to create chat bot and its very useful **What do you dislike about Kore.AI?** Nothing, I like all the things about Kore AI **What problems is Kore.AI solving and how is that benefiting you?** Kore AI solving and reduce the manpower to do support manually and its incresse the productivity and reduce the cost **Official Response from Srinivas Borra:** > Hi Rahul, Thank you for your feedback! We're thrilled to hear that you enjoy creating chatbots with Kore.ai and find it very useful. We're glad to hear that you have no concerns and appreciate all aspects of our platform. It's great to know that Kore.ai is helping solve problems related to reducing manpower for manual support tasks, increasing productivity, and reducing costs for your organization. Empowering businesses to streamline their operations and improve efficiency is a top priority for us, and we're delighted that our platform is making a positive impact for you. If you have any further feedback or suggestions for improvement, please don't hesitate to reach out. We're dedicated to ensuring that Kore.ai continues to meet your needs and exceeds your expectations. Thank you for choosing Kore.ai! Cheers Team Kore.ai :) ### 27. Effortless Communication and User-Friendly Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Nikita N. | Analyst II, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Kore.AI?** Easy communications as well as very user friendly **What do you dislike about Kore.AI?** Hanged sometimes which caused some issues **What problems is Kore.AI solving and how is that benefiting you?** Helps in insights generation , communication ### 28. Kore.ai good full suite for enterprises **Rating:** 4.0/5.0 stars **Reviewed by:** Balaji S. | AI Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Kore.AI?** Such an impressive ready-to-use assistant suite for various use cases further enhances its versatility and utility over different domains. For IT-related tasks, it supports ServiceNow perfectly, thus offering out-of-the-box solutions that really speed up the whole operation. In human resources, it has the HR Assist features tailored to the application specifically for HR-related inquiries and processes as well as efficiently handle matters regarding personnel. The platform is great at customer service capabilities, offering an all-inclusive Call Center as a Service (CCaaS). It is an excellent example of its ability to customize and integrate all these specialized bots into one universal bot. All these combinations mean customers no longer need to use multiple services for their diverse needs. **What do you dislike about Kore.AI?** The traditional NLU systems are good to a point and might not work when dealing with tremendous variability in the user inputs on structures, among other complexities. LLMs have higher understanding abilities to make sense of such variation. It will be revolutionary if Kore.ai can implement a zero-shot learning approach. This would enable the bot to service unknown inputs by prompting clarification questions, hence enhancing its ability to serve the requests of users. there is a great demand for easier-to-use alternatives in customizing the Kore.ai bot interface. Although it does provide customization options through the Kore.ai SDK, most customers are left quite dissatisfied by the same. Ensuring that customization is easy to use from the portal would greatly enhance not just the user satisfaction but also the accessibility **What problems is Kore.AI solving and how is that benefiting you?** We are focusing on digital empolyee experience. we have solve most of the problem in bot itself. Employee don't want to go to anywhere, all the pain points which employee faces in workplace can be noted and provide as a solution in kore.ai bot. **Official Response from Srinivas Borra:** > Hi Balaji, Thank you for your feedback! We’re pleased to hear that our platform’s versatility and ease of integration are beneficial to your use cases. Regarding your suggestion for handling complex inputs, we would also like to share that Kore.ai already offers a zero-shot learning model, which allows the bot to handle new or undefined user inputs by matching them with pre-defined intent names. This approach can help your bot handle a variety of user requests more flexibly. While it’s currently most effective with well-defined intents, we’re continuously working to expand its capabilities. Your insights are valuable, and we’re committed to making the platform even more intuitive and powerful for your needs! For More info please check - https://developer.kore.ai/docs/bots/nlp/user-utterances/ Cheers, Team Kore.ai :) ### 29. Easy Integration and Implementation, But Occasional Platform Glitches **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Kore.AI?** Since 2 years I am working on kore.ai. Its ease of implementation and Intefration. **What do you dislike about Kore.AI?** platform glitch in latest version of kore.ai **What problems is Kore.AI solving and how is that benefiting you?** it was easy to train my bot and connect to various channel ### 30. Very complete platform with good development widgets **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly F. | Consultor Junior, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Kore.AI?** I love how you get to develop virtual assistants with the functionality of drag and drop and the offer of widgets/nodes so complete! I consider it has a good variety of platforms where you can integrate your boy and I really like the use of the API to get a custom connection to it. **What do you dislike about Kore.AI?** Sometimes the platform has lag or doesn't work the right way I suppose for errors in the platform. It would be really great if you could response faster in support tickets submitted. **What problems is Kore.AI solving and how is that benefiting you?** Currently I'm trying to get data in Automation about some params configured in Contact Center to add some script for a behavior without needing to transfer the call to collect this data. **Official Response from Srinivas Borra:** > Hey Kelly, Thank you for your valuable feedback! We're glad to hear that you appreciate the drag-and-drop functionality and the variety of integration options available on our XO Platform. We understand your concerns about platform lag and support response times, and we are working to improve these areas. We're happy to hear that Kore.ai is helping you streamline automation processes in your Contact Center, and we look forward to continuing to support your success! Cheers, Team Kore.ai :) ### 31. Powerful Platform for Building Smart Virtual Assistants **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Kore.AI?** I like how Kore.ai makes it easy to build Virtual Assistants and train them using utterances with support from ML, Knowledge Graph, and Ranking for accurate intent detection **What do you dislike about Kore.AI?** Sometimes when we train Dialog Tasks, the updates don’t reflect immediately, which can slow down testing and validation **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai helps automate responses for end users and supports company service executives by handling routine queries efficiently, reducing workload and improving response time ### 32. Kore AI: The Future of Intelligent Virtual Assistants **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Kore.AI?** I love how Kore AI allows us to easily edit and customize the conversational flow. The intuitive interface and flexible design make it simple to tailor the AI interactions to meet our specific needs. This level of customization ensures that we can provide a **What do you dislike about Kore.AI?** While Kore AI offers many impressive features, one aspect that I dislike is the bookmark feature. It often fails to update properly and has several glitches, which can be quite frustrating. This inconsistency hampers the overall user experience and needs significant improvement to match the quality of the other features **What problems is Kore.AI solving and how is that benefiting you?** Kore AI is solving several key problems related to business automation and customer engagement. By providing a platform to create intelligent virtual assistants, Kore AI helps automate repetitive tasks, streamline workflows, and enhance customer interactions. This results in significant time savings, increased operational efficiency, and improved customer satisfaction. For our business, these benefits translate into more efficient processes and a better overall user experience for our clients. **Official Response from Srinivas Borra:** > Hi, Thank you for your feedback! We're thrilled to hear that you appreciate our platform's ability to customize conversational flows and tailor AI interactions to your needs. We strive to offer an intuitive interface and flexibility so that businesses can create solutions that best suit their objectives. We also appreciate your honesty regarding the bookmark feature. We understand how frustrating glitches can be, and we're continuously working on improving the user experience, including refining features like this to ensure they work seamlessly. Kore.ai aims to solve crucial business challenges like automation and customer engagement. By enabling the creation of intelligent virtual assistants, we help automate repetitive tasks, optimize workflows, and enhance customer interactions—leading to improved operational efficiency and greater customer satisfaction. We're glad to hear that these benefits have positively impacted your processes and user experience. Cheers, Team Kore.ai :) ### 33. Experience with Kore.AI XO 10 & 11 Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Kore.AI?** Kore.AI has a number of features that are easy to learn. I my learning time, I frequently use to create test bots and voicebots. User friendly tool to create chatbots and voicebots and easy to integrate and implementation. Customer support provides us a response and fixes any issues or doubts quickly. **What do you dislike about Kore.AI?** I didn't have experienced any issue with this tool while comparing with other tools. **What problems is Kore.AI solving and how is that benefiting you?** Its time saving one with less human intervention. It helps in many ways for ex: Medical Appointments, IT Support and much more. Based on the business requirements when we have created the chatbots it help the user to reach them easily. Once the user reaches the chatbot with the necessary information or details it will gather information from the user and create appointment or support tickets whatever based on that particular business. Here we are saving employee time. **Official Response from Srinivas Borra:** > Hey, Thank you for sharing your feedback! We're glad to hear that our platform has been easy to learn and use, especially for creating test bots and voice bots. It’s great that the platform has helped with tasks like medical appointments and IT support, while also saving employee time with its efficiency. We also appreciate your positive comments about customer support! If you have any further insights or suggestions, feel free to share! Cheers, Team Kore.ai :) ### 34. Easy building of ChatBots **Rating:** 3.5/5.0 stars **Reviewed by:** Mohammad M. | Lead Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Kore.AI?** Seamless integration Easy to integrate with other API's **What do you dislike about Kore.AI?** Better developer interface Dark theme missing **What problems is Kore.AI solving and how is that benefiting you?** Creating Chatbots with GenAI capable helps businesses execution smooth. **Official Response from Srinivas Borra:** > Hi Mohammad, Thank you for your feedback! We're glad to hear that you find Kore.ai's integration capabilities seamless, facilitating easy integration with other APIs. We'll take your suggestion regarding the developer interface and dark theme into consideration as we continue to improve our platform. Creating chatbots with GenAI capabilities is an exciting direction, and we're committed to providing you with the tools and features you need to succeed in your endeavors. If you have any further suggestions or requirements, please feel free to reach out. We're here to support you every step of the way. Cheers Team Kore.ai :) ### 35. Reseller Partner **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Kore.AI?** Pre-Packaged Applications for Banking, Health, Retail, HR. **What do you dislike about Kore.AI?** Not very responsive , difficult to communicate with for quick turnaround **What problems is Kore.AI solving and how is that benefiting you?** Contact Center Solutions ### 36. Software Engineer **Rating:** 4.0/5.0 stars **Reviewed by:** Denny A. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Kore.AI?** offers a robust and flexible platform that empowers organizations to create sophisticated conversational experiences, improve customer engagement, and drive operational efficiencies. **What do you dislike about Kore.AI?** Initial setup and understanding of the platform's features can be overwhelming, custom integrations might need more effort and specialized skills, potentially limiting non-technical users. **What problems is Kore.AI solving and how is that benefiting you?** Problem: High volume of repetitive queries and customer service requests can overwhelm support teams, leading to longer response times and reduced customer satisfaction. Kore.AI Solution: Kore.ai's chatbots and virtual assistants can handle routine inquiries, provide instant responses, and perform tasks such as answering FAQs, checking order statuses, and processing simple transactions. Benefit: Reduces the workload on human agents, allowing them to focus on more complex issues, leading to faster response times and improved customer satisfaction. **Official Response from Srinivas Borra:** > Hello Denny, Thank you for your insightful feedback! We're glad to hear that our XO platform is helping improve customer engagement and operational efficiency by handling repetitive queries. We also acknowledge your point about the initial setup and the need for specialized skills in custom integrations. We're always working to enhance the user experience and provide tools that can assist both technical and non-technical users. If there's anything more you'd like us to assist with or suggestions for improvements, feel free to share! Cheers, Team Kore.ai :) ### 37. Kore.ai review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Kore.AI?** Kore.ai has very user friendly interface and the user experience is good. **What do you dislike about Kore.AI?** Sometimes while using Kore.ai, it gives the 403 Forbidden error. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai is automating the bot creation ### 38. Learning and Innovation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Kore.AI?** improvising and understands the business value of the use case **What do you dislike about Kore.AI?** some platform integration concerns with KIBO **What problems is Kore.AI solving and how is that benefiting you?** Being the core engine for LLM and deeplearning concepts ### 39. Kore Ai is beginner friendly to learn about chatbots, design flows of a convos and trigger actions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Kore.AI?** Designing flows & sub-flows for actions **What do you dislike about Kore.AI?** The NLP & spell corrector engine is bad. **What problems is Kore.AI solving and how is that benefiting you?** Kore AI integrates a lot of pre-defined actions into a conversation flow, so it is ease of access for end-users. **Official Response from Srinivas Borra:** > Hey, Thank you for your feedback! We're glad to hear that you appreciate our platform's ability to design flows and sub-flows for actions, making it easier to build effective and streamlined conversations. We also value your input regarding the NLP and spell correction engine. We're committed to continuously improving our features and will consider your feedback in future updates to enhance this aspect of the platform. XO platform's integration of pre-defined actions into conversation flows is designed to simplify the development process and provide ease of access for end-users, and we’re glad to know this feature is benefiting your workflow. We look forward to continuing to support your success! Cheers, Team Kore.ai :) ### 40. User-Friendly Chatbot Builder with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Yogesh J. | Delv Senior Software Eng, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Kore.AI?** The drag-and-drop interface proved to be exceptionally intuitive, allowing for a quick learning curve. Creating dialogue flows and defining actions was straightforward, and the visual representation made it easy to grasp the logic behind each interaction. However, I encountered a slight delay in understanding how to implement more complex conditions.The platform offers a robust set of features, covering the basics of natural language processing and integration with external systems. While it met most of my requirements, **What do you dislike about Kore.AI?** I encounter significant delays during building and testing chatbot. but after publishing it working as expected **What problems is Kore.AI solving and how is that benefiting you?** Traditional chatbot development can be complex and time-consuming, requiring extensive coding skills. but kore.ai provide drag-and-drop interface it simplifies the development process, making it accessible to developers with varying levels of expertise. This has significantly reduced the time and effort required to create a functional chatbot **Official Response from Srinivas Borra:** > Hi Yogesh, Thank you for taking the time to share your feedback on your experience with Kore.ai. We appreciate your feedback regarding the slight delay in understanding how to implement more complex conditions. Our team is constantly working on improving our platform and documentation to ensure that users can easily navigate through all features, including more intricate functionalities. The delay you faced is regretted and will be rectified. We understand the importance of streamlining the development and testing process, and we're committed to addressing any issues that may arise to ensure a smoother experience for our users. If you have any further feedback or suggestions for improvement, please don't hesitate to reach out to our support team. We're here to assist you every step of the way. Cheers Team Kore.ai :) ### 41. Training experience from Kore Ai for automation Ai **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Kore.AI?** the easy of building the dialogue flow and its publication is good **What do you dislike about Kore.AI?** To much content at one strech, we missed lot of goof functionality, even human brain can concentrate at a strech for 2 hours. it should be to and fro. show the fuchtionality and let the user practice only that and keep the training for 8 days , 1 hr daily. ultimatum is to gets hands on your software and get used to it, it will help your organisation to reach more users and clients. **What problems is Kore.AI solving and how is that benefiting you?** they are helping to reduce the operational cost which we estimates on the human force that too for the limited time, with kore ai we can give 100 % 24/7 support **Official Response from Srinivas Borra:** > Hello, Thank you for your valuable feedback! We’re glad to hear that you appreciate the ease of building dialogue flows and the publication features of our XO Platform. We understand your point about the content being overwhelming at once. Your suggestion of spreading the training over multiple sessions, allowing more time for hands-on practice, is a great idea. We believe that practical experience helps users get more comfortable with the platform, and we’ll take this into consideration to improve the training approach. It’s also great to hear that Kore.ai is helping you reduce operational costs and provide 24/7 support, ensuring a seamless experience for users and clients. Thanks again for sharing your thoughts! Let us know if there’s anything else we can assist with. Cheers, Team Kore.ai :) ### 42. Kore.ai Chatbot **Rating:** 3.5/5.0 stars **Reviewed by:** Chinmay B. | Senior Technical Lead, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Kore.AI?** The ease of setting up the bot, Dialogs and other Bot fetaures in a short span of time, Support for multi channel intregration and training programs. **What do you dislike about Kore.AI?** The kore webplatform lags when there is a complex flow designs and also very difficult to understand advanced micro level configurations and flow. **What problems is Kore.AI solving and how is that benefiting you?** Provides a platform to spin up a bot within no time. The support for multi channel integration is specially beneficially for a developer and customers to choose their choice of conversational channels in a very less effort and cost. **Official Response from Srinivas Borra:** > Hi Chinmay, We deeply appreciate you sharing your thoughts on your Kore.ai experience. Your feedback is invaluable in our ongoing efforts to refine our platform for optimal user satisfaction. We're delighted that you've found Kore.ai to excel in swiftly configuring bots, dialogs, and various bot features. Our commitment to multi-channel integration and accessible training programs aims to empower both developers and customers, and we're pleased to hear they've proven beneficial to you. Regrettably, we acknowledge the difficulties you've encountered with our web platform. Improving user accessibility and enhancing documentation clarity remain key priorities, and we're actively addressing these concerns. It's gratifying to hear that our platform facilitates rapid bot deployment, a testament to our dedication to providing streamlined solutions. Thank you once more for your valuable feedback. Should you have any further inquiries, issues, or suggestions, please don't hesitate to reach out. We're committed to supporting you every step of the way. Cheers Team Kore.ai :) ### 43. A decent platform for creating new chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander P. | junior software developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Kore.AI?** This platform enable us to create a new chatbot which capes to multiple variations of deployment platforms **What do you dislike about Kore.AI?** might need more features to be added into chatbot **What problems is Kore.AI solving and how is that benefiting you?** provide environment and resources for me to create chatbot **Official Response from Srinivas Borra:** > Hey Alexander, Thank you for your valuable feedback! We're glad to hear that our platform has helped you create a versatile chatbot that can be deployed across multiple platforms. We understand the importance of more better features, and we're constantly working to enhance our offerings. It’s great to know that the platform provides you with the resources and environment to build your chatbot. If you have any specific feature requests or need further assistance, feel free to reach out! Cheers, Team Kore.ai :) ### 44. Kore.ai Platform Review **Rating:** 4.0/5.0 stars **Reviewed by:** Desiree B. | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Kore.AI?** Platform was easy to navigate. I really liked that the dev platform was divided into 3 features 1) Design 2) Dev & 3)Training. Being able to design the bot and the design automatically converting to a dev flow was pretty convenient. I also liked the feature of sharing ongoing progress with other stakeholders to test and add comments. **What do you dislike about Kore.AI?** I found it difficult to debug issues. It would be nice while testing the flow a colored line is shown throughout the flow to tell us which path was traversed. Also I didn't find the option to delete intents or delete flows as a whole, you have manually delete each step which can be tiresome. **What problems is Kore.AI solving and how is that benefiting you?** Building solutions faster **Official Response from Srinivas Borra:** > Hi Desiree, Thank you for providing your feedback on your experience with the Kore.ai platform. It's great to know that the seamless transition from design to development was convenient for you, and that sharing ongoing progress with stakeholders was helpful in collaboration. We understand your frustration with debugging issues and appreciate your suggestions for improvement. We'll explore options to enhance the testing experience. Your input is invaluable as we strive to make the platform more efficient and user-friendly. It's fantastic to hear that Kore.ai is enabling you to build solutions faster. Our goal is to empower developers like you to create innovative solutions with ease, and we're thrilled that our platform is supporting you in this endeavor. If you have any further feedback or suggestions, please don't hesitate to reach out. We're committed to continuously improving our platform to better meet your needs. Cheers Team Kore.ai :) ### 45. Wow Kore AI **Rating:** 4.0/5.0 stars **Reviewed by:** saichandan m. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Kore.AI?** Helpful things --> Create and deploy the dialog tasks for every user action involves in day to day life --> Integration of enterprise Web services to get real time data to show to user --> Customizaiton that can be done using different types of nodes --> In additional to the above, it supports custom javascript code to handle the data --> Training of the bots with predefined utterances, patterns, concepts, etc. **What do you dislike about Kore.AI?** Even though many options are provided in creating workflows for dialog task, I suggest creation of digital forms can be more effective. For example --> A developer or an administrator may required to create a digitial form for their business purpose. So if Kore Ai can develop a system which can create a basic digitial form automatically using the developer/administrator provided input requirements (similar to what we communicate with chat GPT). Then using the automatic created digital forms, the developers/administrators can enhance it as per their indepth requirements. This will enable the team to concentrate more on enhancing the digital form such as validations, conditions, default values and eliminates the purpose of creating everything from scratch on digital forms. **What problems is Kore.AI solving and how is that benefiting you?** Kore AI helps in viewing the day to day life required data in a simpler way with integration of vendor web services. View of bank account details, planned works, future works, etc. **Official Response from Srinivas Borra:** > Hi Saichandan, Thank you for sharing your feedback on Kore.ai! We're glad to hear that you find our platform helpful in various aspects. Providing comprehensive features and flexibility is essential for us, and we're delighted that our platform meets your needs in these areas. We appreciate your suggestion regarding the creation of digital forms. Improving the effectiveness of creating workflows for dialog tasks, including digital forms, is something we're continuously exploring. Your input on automatically generating basic digital forms based on user input requirements is valuable, and we'll consider it as we enhance our platform's capabilities. Empowering developers and administrators to streamline form creation processes can significantly improve efficiency and productivity. It's great to hear that Kore.ai helps simplify the viewing of day-to-day required data. Enabling users to access and visualize essential data in a simple and efficient manner is a key objective for us, and we're pleased that our platform contributes to achieving this goal. Thank you for choosing Kore.ai, and we appreciate your feedback. If you have any further comments or suggestions, please feel free to reach out. We're here to support you every step of the way. Cheers Team Kore.ai :) ### 46. Kore.ai Features **Rating:** 3.5/5.0 stars **Reviewed by:** Naveen K. | Software developer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2024 **What do you like best about Kore.AI?** Good Handson Experience while learning Course and doing some certifications. Easy way to build more and customize bots easily. Ease of Implementation. **What do you dislike about Kore.AI?** Some Feature like Nodes must be in workspace level **What problems is Kore.AI solving and how is that benefiting you?** Easily capturing intent and handling with bot action and using LLM in VA. **Official Response from Srinivas Borra:** > Hello Naveen, Thank you for sharing your feedback! We're happy to hear that you've had a good hands-on experience with the courses and certifications, and that our platform is making it easier for you to build and customize bots. We understand your concern regarding the workspace-level node features, and we'll take that into consideration as we work to enhance the platform. It's great to know that Kore.ai is helping you effectively capture intent and utilize LLM in virtual assistants. Your insights are valuable, and we're always looking for ways to improve the experience. Let us know how we can continue to support you! Cheers, Team Kore.ai :) ### 47. Great learning experience got some good hands on. **Rating:** 4.0/5.0 stars **Reviewed by:** lohit r. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2024 **What do you like best about Kore.AI?** The low code and developer friendly evnironment of urs i like the most **What do you dislike about Kore.AI?** Documentation can become better. So i that was the one i didnt like much in kore.ai. **What problems is Kore.AI solving and how is that benefiting you?** It is a conversational ai so the bot conversations are near to human interations which will make business more customer attractive and friendly. **Official Response from Srinivas Borra:** > Hi Lohit, We're thrilled to hear that you find Kore.ai's low code and developer-friendly environment beneficial. Our goal is to simplify the development process and make it accessible to all users. We appreciate your feedback regarding the documentation. We're continuously working to enhance it to provide more comprehensive and user-friendly resources. Thank you for highlighting Kore.ai's conversational AI capabilities. We're committed to enabling bot conversations that closely resemble human interactions. If you have any further suggestions or feedback, please feel free to reach out. We're here to support you in your journey with Kore.ai. Cheers Team Kore.ai :) ### 48. Developer point of view **Rating:** 4.0/5.0 stars **Reviewed by:** Martyna N. | Senior RPA Developer, Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Kore.AI?** Easily of building a new solution and testing it. Friendly layout. Big database with documentation about the product. **What do you dislike about Kore.AI?** Building solution in multiple language - a lot of testing and maintenance needed to stabilise a solution. **What problems is Kore.AI solving and how is that benefiting you?** Kore.Ai gives the customers support with navigation on websites or searching for a solution on theirs problems. **Official Response from Srinivas Borra:** > Hi Martyna, Thank you for sharing your feedback regarding your experience with the Kore.ai platform. We're thrilled to hear that you find it easy to build and test new solutions, with a friendly layout and access to a comprehensive database and documentation. Providing developers with the tools and resources they need to succeed is a top priority for us, and we're glad that our platform meets your needs in this regard. We understand the challenges associated with building solutions in multiple languages, including the need for extensive testing and maintenance to stabilize them. Your feedback is valuable, and we're continually working to improve our platform to streamline the development process and reduce the burden of testing and maintenance for our users. We're delighted to know that Kore.ai provides support to customers by assisting with website navigation and helping them find solutions to their problems. Our platform is designed to empower businesses to provide excellent customer service and support, and we're glad to hear that it's making a positive impact for you and your customers. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're committed to providing you with the support you need to succeed with Kore.ai. Cheers Team Kore.ai :) ### 49. A good learning platform, Where we are exploring and learning new things **Rating:** 4.0/5.0 stars **Reviewed by:** Shruthi V. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Kore.AI?** A new way of coding and getting to expore new things **What do you dislike about Kore.AI?** The platform is not compltely stable, It requires refresh after woking in the platform for 30 minutes and cache has some issue because of which we are facing issues **What problems is Kore.AI solving and how is that benefiting you?** Making us easy to code and integrate to client environment **Official Response from Srinivas Borra:** > Hi Shruthi, Thank you for sharing your feedback with us regarding your experience with the Kore.ai platform. We're thrilled to hear that you find it to be a new and innovative way of coding, allowing you to explore new things. Your enthusiasm for trying out new approaches to coding is truly inspiring, and we're glad that our platform could facilitate that for you. We apologize for the instability you've encountered while using the platform. It's disheartening to hear about the need for frequent refreshes and cache issues that disrupt your workflow. Ensuring a stable and reliable platform is paramount for us, and we're actively working to address these technical issues to provide you with a smoother experience. We're delighted to know that our platform has made coding and integration into client environments easier for you. Our goal is to empower developers like yourself with tools and features that simplify the development process and facilitate seamless integration with client systems. Your feedback is invaluable to us as we strive to improve our platform and provide you with the best possible experience. If you have any further concerns or suggestions, please don't hesitate to reach out. We're here to support you every step of the way. Cheers Team Kore.ai :) ### 50. Very good experience working on XO platform **Rating:** 4.0/5.0 stars **Reviewed by:** Sravan Kumar K. | Machine Learning Data Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Kore.AI?** Drag and drop modules and having multiple options for adding nodes. **What do you dislike about Kore.AI?** I haven't faced any issues while working on the XO Platform. **What problems is Kore.AI solving and how is that benefiting you?** Having drag and drop modules helps in saving a lot of time. **Official Response from Srinivas Borra:** > Hi Sravan Kumar, Thank you for sharing your experience with Kore.ai! We're delighted to hear that you had a very good experience working on the XO platform. It's great to know that you appreciate the drag-and-drop modules and the multiple options for adding nodes. We're glad these features have helped streamline your work and save you time. We're pleased to hear that you haven't faced any issues while working on the XO platform. Ensuring a seamless experience for our users is a top priority for us. Thank you for choosing Kore.ai. If you have any further comments or suggestions, please feel free to reach out. Cheers, Team Kore.ai :) - [View Kore.AI pricing details and edition comparison](https://www.g2.com/products/kore-ai/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+01%3A11%3A24+-0500&secure%5Bsession_id%5D=fdfa417b-4507-475d-83c8-db177ac91e72&secure%5Btoken%5D=4b0c92399375ff8d77b08661c07e800b0e09ab466fc8355d09988cc358bbaea5&format=llm_user) ## Kore.AI Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon EC2](https://www.g2.com/products/amazon-ec2/reviews) - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) - [Axero](https://www.g2.com/products/axero/reviews) - [Azure AI Studio](https://www.g2.com/products/azure-ai-studio/reviews) - [Azure OpenAI Service](https://www.g2.com/products/azure-openai-service/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Genisys Group](https://www.g2.com/products/genisys-group/reviews) - [Gensys X](https://www.g2.com/products/gensys-x/reviews) - [Google Classroom](https://www.g2.com/products/google-classroom/reviews) - [Google Drive for Confluence](https://www.g2.com/products/google-drive-for-confluence/reviews) - [Infobip](https://www.g2.com/products/infobip/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nexthink](https://www.g2.com/products/nexthink/reviews) - [Objectivity/DB](https://www.g2.com/products/objectivity-db/reviews) - [Perplexity](https://www.g2.com/products/perplexity/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) - [SAP SuccessFactors Employee Central](https://www.g2.com/products/sap-successfactors-employee-central/reviews) - [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - [Telegram Bot](https://www.g2.com/products/telegram-bot/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) ## Kore.AI Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning **Workflow Design & Integration - AI Orchestration** - Dependency Management - Workflow Coordination - Multi-Provider API Connectivity - Multi-Step Workflow Creation - Enterprise System Integration - Real-Time Data Pipelines **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language - Full Text Search **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Performance Optimization & Analytics - AI Orchestration** - Workflow Performance Dashboards - Workflow Reporting - Resource Utilization Monitoring - Computational Resource Management - Dynamic Scaling - Component Monitoring **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search - Fuzzy Search **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Functionality** - Personalization - Search Analytics - Integrations - Visual Analytics - Real-Time Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Security and privacy - AI Voice Assistants** - Encrypted communication **Governance & Compliance Controls - AI Orchestration** - Regulatory Compliance - Governance Policy Enforcement - Role-Based Access Control - Audit Trail Management - Security Protocols **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Sentiment Analysis - Data Import/Export - Behavior Tracking - Data Storage Management - Single Sign On - AI Copilot - API - Multiple Data Sources - Activity Dashboard - Forecasting - Metadata Management - File Management - Text Analysis - Drag & Drop - Compliance Management - Tagging - Indexing - Autocomplete - For eCommerce - Customer Database - Catalog Management - Query Suggestions - Document Management - Access Controls/Permissions - Content Management - Generative AI - Task Management - Reporting & Statistics - Search/Filter - Data Capture and Transfer - Data Visualization - Alerts/Notifications - For Enterprises - User Management **Compatibility - AI Voice Assistants** - Cross platform compatibility **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top Kore.AI Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - 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