--- title: Kore.AI Reviews meta_title: 'Kore.AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 505 reviews by the users' company size, role or industry to find out how Kore.AI works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 505 scale: '5' date_modified: '2026-08-07' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Kore.AI Reviews **Vendor:** Kore.ai **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.6/5.0 **Total Reviews:** 505 ## About Kore.AI Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai. ## Kore.AI Pros & Cons **What users like:** - Users find the **ease of use** in Kore.ai undeniable, with effortless configurations and seamless third-party integrations. (206 reviews) - Users admire the **user-friendly UI and effortless configuration** , making bot development straightforward and enjoyable. (117 reviews) - Users appreciate the **simplicity and user-friendliness** of Kore.AI for creating chatbots effectively and efficiently. (96 reviews) - Users appreciate the **effortless integrations** of Kore.AI, enhancing their experience with seamless third-party API connectivity. (85 reviews) - Users appreciate the **seamless integrations** in Kore.AI, making it easy to connect with various systems effortlessly. (74 reviews) - Users praise the **user-friendly interface** of Kore.AI, making chatbot creation and configuration effortless and enjoyable. (72 reviews) - Easy Setup (70 reviews) - Users praise the **easy creation** of bots with Kore.AI, benefiting from its user-friendly features and templates. (68 reviews) - Intuitive (64 reviews) - Helpful (59 reviews) **What users dislike:** - Users find the **learning curve steep** , particularly for those seeking simplicity and ease of use in Kore.AI. (46 reviews) - Users experience **usage limitations** in Kore.AI, struggling with data interaction and batch testing constraints. (43 reviews) - Users experience **slow performance** with Kore.AI, including lags, loading issues, and server problems that hinder usability. (39 reviews) - Users experience **slow loading times** with Kore.ai applications, causing frustration during updates and usability challenges. (31 reviews) - Users experience frequent **software bugs** that lead to glitches and performance issues on the Kore.AI platform. (29 reviews) - Users find **poor documentation** as a major issue, especially regarding integration details for Kore.AI. (27 reviews) - Users experience **performance issues** with Kore.AI, citing slow loading times and lags during development activities. (25 reviews) - Missing Features (23 reviews) - Bug Issues (22 reviews) - Complexity (20 reviews) ## Kore.AI Reviews ### 1. Great tool compared to Rasa/DialogFlow **Rating:** 5.0/5.0 stars **Reviewed by:** PRANAV P. | Senior Data Scientist, Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Kore.AI?** The granularity control over each topic & the extent to which you can customize without writing much code **What do you dislike about Kore.AI?** Nothing, everything is great, compared to what rasa or DialogFlow has to offer **What problems is Kore.AI solving and how is that benefiting you?** It helps in enhancing the customer experience & eases the riled up customer into giving the needed info to get the problem resolved in a single call **Official Response from Srinivas Borra:** > Thank you for your wonderful review of Kore.AI on G2. We're thrilled to hear that you enjoy using our platform and appreciate the level of granularity control we provide over each topic, along with the customization options that require minimal coding. We are constantly working to improve our platform and make it even better for our users. In case you require any additional information, you may find the following URL helpful: https://developer.kore.ai/v10/docs/bots/whats-new/whats-new-in-v10-0/ We are glad to know that Kore.AI is helping you to enhance the customer experience by easing the process of obtaining the necessary information from customers and resolving their issues in a single call. This is a crucial aspect of our platform, and we take great pride in providing our users with a seamless customer experience. If you have any further questions or would like to connect with us, please feel free to reach out to us at hello@kore.com. Thank you again for your positive feedback and for choosing Kore.AI. ### 2. KORE AI BOT REVIEW **Rating:** 4.5/5.0 stars **Reviewed by:** Rashmi N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2023 **What do you like best about Kore.AI?** Learning and creating your bot to expand your service & provide new experiences to your customer is straightforward. **What do you dislike about Kore.AI?** The Kore ai team needs to improve the kore ai document because it is unclear about integration. Most about IVR integration **What problems is Kore.AI solving and how is that benefiting you?** It solves the issue of customer service for me with help of this we manage our services. **Official Response from Srinivas Borra:** > Hello! Thank you for taking the time to share your feedback with us. We are glad to hear that you found Kore.ai's platform easy to learn and create your bot, which has allowed you to expand your services and provide new experiences to your customers. We appreciate your feedback regarding our documentation and IVR integration, and we will work to improve our documentation and provide more clarity around integration, especially IVR integration. If you have any additional feedback or questions, please feel free to reach out to us at hello@kore.com. We are always here to help. ### 3. my kore.ai review **Rating:** 5.0/5.0 stars **Reviewed by:** Neha S. | Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Kore.AI?** Kore.ai is best platform to build and setup chatbots specially for enterprise. And my basic training also went smoothly where got to learn and understand well with trainers . **What do you dislike about Kore.AI?** Nothing. All went well and the trainer also taught everything good and explained my doubts without hesitation. Waiting for my advanced training to learn more. **What problems is Kore.AI solving and how is that benefiting you?** It helps to make sample operations to do by system itself and can revert critical one to the human agent. It was easier to use when compared to other chatbot building platforms. **Official Response from Srinivas Borra:** > Thank you for your positive review of Kore.ai. We are glad to hear that you found our platform to be the best option for building and setting up chatbots, especially for enterprise use. We are also happy to hear that your training experience with our trainers was smooth and beneficial. We appreciate your feedback and look forward to providing you with advanced training to help you further enhance your skills with our platform. As you mentioned, Kore.ai helps with making sample operations and can revert critical ones to human agents, which ultimately leads to an improved chatbot building experience. If you have any further questions or concerns, please don't hesitate to reach out to our support team. For more information on Kore.ai's features and capabilities, you may find our developer documentation useful. Here's a link to our documentation page: https://developer.kore.ai/. ### 4. Well Used **Rating:** 5.0/5.0 stars **Reviewed by:** Sandeep K. | Associate Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Kore.AI?** The way it displays content according to the user's requirements will be handy to the user so that the user is satisfied with the response he is getting from the bot. **What do you dislike about Kore.AI?** The same content is displaying for the multiple questions. **What problems is Kore.AI solving and how is that benefiting you?** Most casual and significant doubts the user most frequently gets **Official Response from Srinivas Borra:** > Hello Sandeep, Thank you for sharing your feedback about Kore.ai. We are glad to hear that you find the content displayed by the bot useful for users. We understand your concern about the repetition of content for multiple questions. We would love to hear more about this to improve our services. Please feel free to reach out to us at hello@kore.com. We are happy to hear that Kore.ai is solving the most frequently asked questions for your users. Our platform is designed to provide efficient and effective solutions to help businesses provide better customer support. If you have any other suggestions or feedback, please do not hesitate to let us know. We are always here to assist you. ### 5. Custom feature rich bot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Kore.AI?** It has a lot of features and it is easily customisable as we can use our own NL engine or deploy in our own custom platform **What do you dislike about Kore.AI?** The UI/UX of kore ai is not good, with lots of bugs like the whole data table is not visible. **What problems is Kore.AI solving and how is that benefiting you?** Easy to set up and run complex tasks like a whole NL-powered bot. **Official Response from Srinivas Borra:** > Hi, Thank you for sharing your insights on Kore.ai. We're thrilled that you appreciate the array of features available and the platform's flexibility in customization. We sincerely apologize for any inconvenience caused by the UI/UX issues you've encountered. Your feedback is invaluable in identifying areas for improvement, and we're actively working to address these bugs and enhance the overall user experience. We're committed to delivering a smooth and intuitive interface that meets the needs of all our users. It's wonderful to hear that you find Kore.ai easy to set up and capable of handling complex tasks. Our goal is to provide a platform that simplifies the process of executing such tasks while maintaining robust functionality. Your feedback drives our commitment to continuous improvement. Should you encounter any further issues or have additional suggestions, please don't hesitate to reach out to our support team. We're dedicated to ensuring your satisfaction with Kore.ai and assisting you every step of the way. Thank you for choosing Kore.ai for your bot development needs. We're grateful for your support and look forward to exceeding your expectations in the future. Cheers Team Kore.ai :) ### 6. Kore.AI bot review **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Kore.AI?** User friendly experience is very nice. And it is easy to build. **What do you dislike about Kore.AI?** There is nothing I can dislike about this. **What problems is Kore.AI solving and how is that benefiting you?** I have problem with creating a bot but it is very complex for other methods. By this product I can build as easy as possible and more conversation bot. **Official Response from Srinivas Borra:** > Dear Nikhil, Thank you so much for taking the time to share your positive experience with Kore.ai. We're thrilled to hear that you find our platform user-friendly and easy to build. Our team takes great pride in creating a seamless and intuitive experience for our users, and we're glad to see that it has paid off for you. As for your comment about having no dislikes, we're overjoyed to hear that! Our team is dedicated to continually improving and providing the best service possible, so it's always a delight to receive positive feedback. We understand that building a bot can be complex, but we're glad that our product has made it as easy as possible for you. We want to ensure that you have all the information you need to continue creating conversation bots with ease. If you'd like to learn more, we recommend checking out our developer documentation, which can be found at https://developer.kore.ai/v10/docs/bots/whats-new/whats-new-in-v10-0/. If you need more info or want to connect with us further, please feel free to reach us at hello@kore.com. Thank you for choosing Kore.ai and for being a valued customer. We look forward to continuing to support your bot-building needs! ### 7. Ease of use **Rating:** 4.0/5.0 stars **Reviewed by:** Amish G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Kore.AI?** With easy to use UI and precise use cases, the tool offers efficient ways to develop a chatbot. **What do you dislike about Kore.AI?** There are a few scenarios that might require to be further simplified in order to provide optimal user experience. **What problems is Kore.AI solving and how is that benefiting you?** No code platforms are a must to resolve the issues with complex coding required to develop a chatbot. **Official Response from Srinivas Borra:** > Hi Amish, Thanks for sharing your feedback about Kore.ai. It's great to hear that you find the user interface easy to use and that the tool is efficient in developing chatbots. I'm sorry to hear that there are some scenarios that could be simplified to improve the user experience. We're always looking for ways to enhance our platform and appreciate your input on areas we can improve. At Kore.ai, we understand that coding can be complex, which is why we offer a no-code platform that makes it easy to develop chatbots without the need for technical skills. We're glad to hear that our platform is helping to solve this issue for you. If you have any further questions or feedback, please feel free to reach out to us at hello@kore.com. We'd love to hear from you! ### 8. Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda A. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Kore.AI?** It's an excellent technology, easy to use and it's easy to integrate with a lot of web techologies, **What do you dislike about Kore.AI?** It could be very helpfull to developers allow managing data tables without code or from chatbot, I mean, a visual manager to create, edit or visualize data. **What problems is Kore.AI solving and how is that benefiting you?** Chatbots **Official Response from Srinivas Borra:** > Hi Brenda, Thank you for taking the time to share your feedback on Kore.ai. We're glad to hear that you find our platform easy to use and integrate with other technologies. At Kore.ai, we strive to provide our users with the best tools and resources to create powerful chatbots that meet their business needs. Regarding your feedback on managing data tables, we appreciate your input and will definitely consider it for future updates to our platform. In the meantime, we have a wealth of resources available on our developer portal (https://developer.kore.ai/) that can help you with data management and other features. If you'd like more information or want to connect with us further, please feel free to reach us at hello@kore.com. We're always here to support you and help you get the most out of our platform. Thanks again for choosing Kore.ai! ### 9. I had very good experience in kore.ai training compare to other platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Vibha P. | Senior Associate Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Kore.AI?** I like the format of training. Its very good training. My first project in chatbot development is in kore.ai platform. Initially I learnt it with the help of documents. **What do you dislike about Kore.AI?** In advance training you can cover some more advance features. Some of the older version of kore.ai i didn't liked because we were facing lots of issues in training **What problems is Kore.AI solving and how is that benefiting you?** It is very benefitial for chatbot develeopment. My first project in chatbot development is in kore.ai platform. Initially I learnt it with the help of documents. **Official Response from Srinivas Borra:** > Hi Vibha, Thank you for taking the time to leave a review on your experience with Kore.ai. We're glad to hear that you found our training format helpful and that our platform was instrumental in the development of your first chatbot project. Regarding your feedback on advanced training, we appreciate your suggestion and will certainly take it into consideration as we continue to improve and enhance our platform. In the meantime, we recommend checking out our developer documentation for more advanced features: https://developer.kore.ai/. Our documentation covers various topics in detail, and we hope it will be useful to you in your chatbot development journey. Once again, thank you for choosing Kore.ai as your chatbot-building platform, and we look forward to being a part of your future projects. ### 10. KoreAI training **Rating:** 5.0/5.0 stars **Reviewed by:** Akash S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Kore.AI?** 1. Flexibility in the NLP configuration. 2. Integration with external systems. 3. Master bot concept and translation. 4. Even business can develop the conversations **What do you dislike about Kore.AI?** 1. Configuration and deep integration, if we have hardcoded by mistake, it will take extensive maintenance. Looking forward to Auto-generated response feature. **What problems is Kore.AI solving and how is that benefiting you?** NLP is the great where Kore.AI did well. **Official Response from Srinivas Borra:** > Hi Akash, Thank you for sharing your insights with us. We're thrilled to hear that you appreciate our platform's flexibility in NLP configuration and its integration capabilities with external systems. Empowering businesses to develop conversations and utilize the master bot concept for translation underscores our commitment to providing versatile solutions. Your feedback on the importance of configuration and deep integration aligns with our efforts to ensure seamless interactions and reduce maintenance overhead. We understand the significance of avoiding hardcoded elements, and we continuously strive to enhance our platform to mitigate such issues. If you have any further suggestions or specific features you'd like to see implemented, please feel free to share. We're dedicated to evolving our platform to meet the dynamic needs of our users and provide an exceptional experience. Cheers Team Kore.ai :) ### 11. It is a wonderful experience with the kori.ai xo platform **Rating:** 4.0/5.0 stars **Reviewed by:** Hari G. | student, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Kore.AI?** Kore.ai xo platform is one of the best code-free chatbot-building websites, and it is free for essential use, so it helps us to learn to build a chatbot without any coding knowledge **What do you dislike about Kore.AI?** For building the chatbot, some of the topics in the documentation are not working correctly, like deploying the chatbot In WhatsApp **What problems is Kore.AI solving and how is that benefiting you?** The coding part is the main problem of building a chatbot, but the kore.ai xo platform helps us to develop our chatbot without any coding knowledge **Official Response from Srinivas Borra:** > "Hi Hari, Thank you for sharing your positive experience with Kore.ai XO platform. We are thrilled to hear that you found it one of the best code-free chatbot-building platforms that helped you learn without any coding knowledge. Our team works hard to make sure our platform is user-friendly and accessible to all. We appreciate your feedback regarding our documentation, and we apologize for any inconvenience caused by the topics that were not working correctly. Our team is continuously updating our documentation to provide the best experience possible for our users, and we will look into the issue you reported. If you have any further questions or concerns, please do not hesitate to reach out to our support team at [insert support email]. Additionally, you may find our developer documentation helpful, which can be accessed at the following URL: https://developer.kore.ai. Thank you again for choosing Kore.ai XO platform to build your chatbot. We look forward to serving you in the future." ### 12. It is very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul A. | Software engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Kore.AI?** The kore.ai UI is so user friendly and can easily used by the developers for developing the bot and they have documented each every options of the application on how to use it. **What do you dislike about Kore.AI?** I don't have any thing to dislike, as it is a good application for developing the bot and also have an excellent documentation related to the tech and easy to understand **What problems is Kore.AI solving and how is that benefiting you?** It is providing a good platform for developing the bots related to any industry and hence any level developer can use the kore.ai for developing doesn't require high skilled or experienced dev **Official Response from Srinivas Borra:** > Hi Rahul, Great to hear that you find the Kore.ai UI user-friendly and developer-friendly! It's also wonderful that you appreciate the detailed documentation provided by Kore.ai, which makes it easy for you to understand and utilize the application effectively. We're glad to know that you don't have any dislikes regarding our platform. If you have any further questions or need assistance, please feel free to reach out to us. We're here to help! ### 13. Extraordinary **Rating:** 5.0/5.0 stars **Reviewed by:** Nanda Kumar K. | Assistant Vice president, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Kore.AI?** This offer various features in its xo platform, and its have a powerful ML engine which gets trained very quickly and gives optimal performance in behavior and gives great experience **What do you dislike about Kore.AI?** Nothing is there; it offers intense intents identification and gives exact results. We have more than 10k ml utterances trained to the bot none of them failed any time **What problems is Kore.AI solving and how is that benefiting you?** bot platform we have user more than 20k using the kore chatbots and most of them are happy using kore bots we have lot of use cases which are easily trained to the bot **Official Response from Srinivas Borra:** > Hello Nanda Kumar, We're delighted to hear that you appreciate the various features offered by Kore.ai XO platform. It's fantastic to know that you have had a positive experience with the behavior and performance of our ML engine. Thank you for mentioning that you don't have any dislikes about Kore.ai. Our intense intents identification and accurate results contribute to the overall satisfaction of our users. It's impressive to hear that none of the more than 10k ML utterances trained to the bot have failed at any time, demonstrating the reliability and effectiveness of our platform. With over 20k users using Kore.ai chatbots, it's evident that our platform is meeting the needs of your organization. We're thrilled to hear that most of your users are happy with their experience using Kore.ai bots, and we're proud to be a part of your successful use cases. Please feel free to reach out to hello@kore.com if you need any help or have any suggestions for us. We're here to support you! ### 14. Ganesh-Kore.ai **Rating:** 4.0/5.0 stars **Reviewed by:** Ganesh P. | Technology Lead, Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Kore.AI?** As compare to other conversational AI platform, i found scattered and difficult to understand, but Kore.ai is onestop solution where you find everything. I like training and ML section most, it is super. **What do you dislike about Kore.AI?** I did not find anything to dislike so far :) **What problems is Kore.AI solving and how is that benefiting you?** Identifying intents accurately, Batch testing helps to identify the ambiguities and failures, 3 larning models helps alot, debug section while testing is super where you can track everthing **Official Response from Srinivas Borra:** > Hi Ganesh, Thank you for sharing your experience with Kore.ai! We're thrilled to hear that you found our platform to be a one-stop solution with everything you need in one place. Our team is dedicated to providing a comprehensive and user-friendly platform for conversational AI development, and we're glad to hear that we're succeeding in that goal. We're also happy to hear that you found our training and ML sections to be super, as well as our tools for identifying intents accurately and debugging. If you'd like to explore more features or have any questions, please don't hesitate to reach out to us at hello@kore.com. We're always here to help and provide any information you may need. Thanks again for choosing Kore.ai, and we look forward to supporting you on your conversational AI development journey! ### 15. OUTRAGEOUS **Rating:** 5.0/5.0 stars **Reviewed by:** Sai Krishna G. | Vice President, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Kore.AI?** It's wonderful machine learning model, and it has various features to help interact with users, one of the best in quality of services provided to the clients. **What do you dislike about Kore.AI?** Nothing everything I experienced is the best in class there aren't particular reasons for disliking this and every one who needs bots must try this and then compare then on **What problems is Kore.AI solving and how is that benefiting you?** They work on NLP and semantic analysis, which better understands the user utterance and reacts to it according, we have trained more than 10k utterances to the bot, and the bot still works efficiently **Official Response from Srinivas Borra:** > Hello Sai Krishna, We're thrilled to hear that you find our machine learning model and its various features wonderful. Providing high-quality services to our clients is a top priority for us, and we're glad that you appreciate the quality of our offerings. Thank you for sharing that you don't have any specific dislikes about Kore.ai. We strive to provide the best-in-class experience for our users, and we're delighted that we have met your expectations. It's great to hear that you have trained more than 10k utterances to the bot and that it continues to work efficiently for you. If you have any further questions or need assistance, please feel free to reach out to us at hello@kore.com. We're here to support you. ### 16. it's a good tool for beginners specially to create virtual assistants, but it's UI create problem **Rating:** 3.5/5.0 stars **Reviewed by:** Ritik B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Kore.AI?** It is support multilingual and good handling of NLP ambiguity **What do you dislike about Kore.AI?** Its UI is not suitable for developers needs more customization and supports only javascript as a script; python should be there **What problems is Kore.AI solving and how is that benefiting you?** developers easily can share the bot during development and after prototype is ready without deploying the bot. ### 17. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ajinkya P. | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Kore.AI?** It is pretty interesting to learn something more. **What do you dislike about Kore.AI?** Nothing to dislike everything was interesting. **What problems is Kore.AI solving and how is that benefiting you?** It helps create, manage and deploy text and voice-based digital assistants and chatbots. **Official Response from Srinivas Borra:** > Hi Ajinkya, Thank you for taking the time to provide your feedback on Kore.ai. We are thrilled to hear that you have had a great experience using our platform and that you find it interesting to learn more. At Kore.ai, we strive to provide our users with an intuitive and user-friendly platform that makes it easy to create and manage text and voice-based digital assistants and chatbots. We are glad that our platform has been beneficial to you in this regard. If you have any further feedback or questions, please do not hesitate to reach out to our support team. Additionally, you may find the following URL helpful in learning more about our platform and its features: https://developer.kore.ai/v10/docs/bots/whats-new/whats-new-in-v10-0/ Thank you for choosing Kore.ai! ### 18. The Kore.AI training was very detailed and incredibly helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Satyakam R. | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about Kore.AI?** The trainings are very detailed and very user friendly. **What do you dislike about Kore.AI?** The training timings are not very flexible but the recorded videos really help with dealing with this issue. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI helped me in exploring a new topic and learn about it in details to help with project support. **Official Response from Srinivas Borra:** > Dear reviewer, thank you for taking the time to leave your feedback on your experience with Kore.ai. We're glad to hear that our training resources were helpful to you and that you found them to be user-friendly. We understand that the training timings may not always be flexible and we apologize for any inconvenience caused. We're glad to hear that our recorded videos were helpful to you in dealing with this issue. At Kore.ai, we strive to provide the best learning resources and tools to help our users explore new topics and learn in-depth about them to support their projects. If you're looking for more detailed information or have any further questions, please don't hesitate to reach out to us at hello@kore.com or check out our developer documentation at https://developer.kore.ai/ for additional resources. Thank you again for your feedback and for choosing Kore.ai. ### 19. Certification Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Bhargav B. | QA, Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Kore.AI?** The NLP engine and its features. THe drag and drop feature is also good. **What do you dislike about Kore.AI?** The testing of the bot needs to be more accurate. **What problems is Kore.AI solving and how is that benefiting you?** Kore AI is solving chatbot development problems with no code method. I am from a QA background and don't know how to code. So it is beneficial for me. **Official Response from Srinivas Borra:** > Thank you so much for your kind words, Bhargav. We appreciate you taking the time to share your experience with us. We count ourselves lucky for customers like you. Regarding your concern about testing the bots - The XO Platform offers multiple tests and debug tools. You can find more details here - https://developer.kore.ai/docs/bots/test-your-bot/test-and-debug-overview/. If you have anything in specific, we are happy to connect with you and work on this, please do let us know. We are available at hello@kore.com. ### 20. Easy & Advance at the same time **Rating:** 3.5/5.0 stars **Reviewed by:** Ashutosh Singh R. | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Kore.AI?** Platform documentation material is easily available. Besides Making chatpot & hosting it on different platform is very quick. **What do you dislike about Kore.AI?** Some of the features were still in development phase & were not working as expected. **What problems is Kore.AI solving and how is that benefiting you?** Building & hosting chatbots . **Official Response from Srinivas Borra:** > Hello Ashutosh, Thank you for your review of Kore.ai! We're thrilled to hear that you appreciate our platform's documentation material and find it easy to use for creating and hosting chatbots. We understand that some of the features were still in development phase and did not work as expected, and we apologize for any inconvenience this may have caused. At Kore.ai, we're constantly working to improve our platform and ensure that all features meet our high standards of quality and reliability. If you have any specific issues or concerns you'd like to address, please feel free to reach out to us at hello@kore.com. We appreciate your feedback and are always looking for ways to improve the experience for our users. If you're looking for more information on our platform or new features, check out our website at https://kore.ai/ or our developer documentation at https://developer.kore.ai/. We're excited to continue serving your chatbot-building needs in the future! ### 21. Kore.ai Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sagar Y. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Kore.AI?** It's Interface I like the interface of kore.ai, the flow of making and we can see the developed bot and test it parallelly. **What do you dislike about Kore.AI?** There is not much to dislike about the product, But i would like to see more features like database integration with AWS, or Azure so that user can have the data on the cloud and in more secure place. **What problems is Kore.AI solving and how is that benefiting you?** It solves some real-world problems efficiently. Developer don't have to think much about the code, and it's working; Kore.ai handles the code and build the code which works in every scenario and situation **Official Response from Srinivas Borra:** > Hello Sagar, Thank you for taking the time to share your thoughts about Kore.ai on G2. We're happy to hear that you appreciate the interface and the ease of use of our platform. We're constantly working to improve our user experience and features, so your feedback is invaluable to us. Regarding your request for database integration with AWS or Azure, we'd love to discuss this further with you. We understand the importance of data security and accessibility, and our platform supports integrations with various cloud providers. Our team can provide more information and guidance on how to best leverage these features for your specific needs. Please feel free to reach us at hello@kore.com, and we'd be happy to connect with you. Thank you again for your review and your business with Kore.ai. If you'd like to explore more features and capabilities of our platform, please visit our developer documentation at https://developer.kore.ai/v10/docs/bots/whats-new/whats-new-in-v10-0/. ### 22. Simple and powerful Developer Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** akanksha s. | Architect in Intelligent Process Automation, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Kore.AI?** It's NLP engine, the design page which is as simple as drag and drop, the integrations available, the datatables, the slick UI which provides a great customer experience. **What do you dislike about Kore.AI?** It gets intermittently logged out. So, sometimes even when I am in middle of work, I need to re-login. I wish if the need of logging in everytime is eliminated or is there when inactive for a very long duration. **What problems is Kore.AI solving and how is that benefiting you?** It gives a very self-explanatory platform to develop virtual assistants. I also liked the easy integrations available. So, it is solving the problems of development, integration and maintenance. It provides a very slick UI which is an essential factor in CX. **Official Response from Srinivas Borra:** > Hello Akanksha, Thank you for sharing your experience with Kore.ai XO platform. We are thrilled to hear that you appreciate our NLP engine, drag and drop design page, integrations, datatables, and the user interface. We are sorry to hear that you are facing intermittent logouts while using the platform. We would recommend you to try clearing your browser cache and cookies or try logging in from a different browser. We are delighted to hear that Kore.ai has been able to solve your business problems and make your development, integration, and maintenance process easier. If you need any further assistance or have any questions, please don't hesitate to reach out to our support team. Thank you! ### 23. It was interesting. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2023 **What do you like best about Kore.AI?** It is fascinating and helpful. I will use it. **What do you dislike about Kore.AI?** Everything was prominent. Nothing to dislike. **What problems is Kore.AI solving and how is that benefiting you?** It helps to create, manage and deploy both text and voice-based digital assistants and chatbots **Official Response from Srinivas Borra:** > Hello! We're so glad to hear that you find Kore.ai fascinating and helpful. It's always rewarding to hear that our efforts are making a difference in our users' lives. We're continually working hard to provide a user-friendly and effective platform for creating, managing, and deploying digital assistants and chatbots. If you ever need assistance or have any questions regarding Kore.ai, please don't hesitate to reach out to us at hello@kore.com. We're here to help and support you every step of the way. In the meantime, we'd like to suggest checking out our developer documentation, which includes everything from getting started guides to advanced topics. Here's the link: https://developer.kore.ai/ Thank you for taking the time to leave us such a positive review, and we look forward to continuing to serve your needs in the future. ### 24. It was good **Rating:** 4.0/5.0 stars **Reviewed by:** Pragati G. | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Kore.AI?** It is very interesting and I will use it **What do you dislike about Kore.AI?** Everything is good ,nothing to dislike about **What problems is Kore.AI solving and how is that benefiting you?** It helps to create, manage, and deploy both text- and voice-based digital assistants and chatbots. It is providing 24/7 support also. **Official Response from Srinivas Borra:** > Hi Pragati, Thank you for taking the time to review Kore.AI! We're delighted to hear that you find our platform interesting and plan to use it. We appreciate your positive feedback! We're glad that you haven't found anything to dislike about our platform. We are constantly working to improve our services, and if you have any suggestions, we're always open to hearing them! If you ever need more information or want to connect with us further, please feel free to reach us at hello@kore.com. ### 25. Best Leading Platform to build your Chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Atlee F. | Project Lead, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Kore.AI?** Kore.ai is a UI based platform that allows you to spin up a chatbot quickly and deploy it easily on multiple channels. Using its conversation builder, you can build the Dialogflow using dialog messages. **What do you dislike about Kore.AI?** Being entirely web-based, sometimes one notices lags and a few bugs while developing, due to which some re-work needs to be done. This would be rectified if there was a way to develop a chatbot offline or save it on the go. **What problems is Kore.AI solving and how is that benefiting you?** Chatbot requirements are increasing industry by industry, and Kore.ai is creating a platform to make these easy and deploy them on platforms like webpages, mobile apps and even social media channels. **Official Response from Srinivas Borra:** > Hello Atlee, Thank you for sharing your feedback on your experience with Kore.ai. We are thrilled to hear that you appreciate our UI-based platform, conversation builder, and easy deployment on multiple channels. We understand your concerns regarding lags and bugs while developing on our web-based platform. We would like to assure you that our development team is constantly working to improve the platform's performance and address any issues that may arise. In the meantime, we suggest clearing your browser cache or using a different browser to see if it helps with any lags or bugs you may encounter. We appreciate your business and are grateful for your feedback. We strive to improve our platform to meet your needs, and we hope that you continue to enjoy using Kore.ai. If you have any further questions or concerns, please do not hesitate to reach out to our support team. ### 26. Easy to implement once understood **Rating:** 4.5/5.0 stars **Reviewed by:** Zia F. | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Kore.AI?** It is very useful in terms of implementing it because of its drag and drop feature. **What do you dislike about Kore.AI?** The learner does not have full control over the bot. **What problems is Kore.AI solving and how is that benefiting you?** It provides very fast and reliable solutions to create chatbots. **Official Response from Srinivas Borra:** > Thank you for sharing your feedback on Kore.ai. We're glad to hear that you find the drag and drop feature useful. We appreciate your suggestion regarding the learner's control over the bot and we'll definitely take it into consideration for future updates. As for the benefits of Kore.ai, we're happy to hear that it's providing fast and reliable solutions for chatbot creation. If you need more information or want to connect with us further, please feel free to reach us at hello@kore.com. Thank you for choosing Kore.ai. ### 27. It was amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Sakshi L. | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Kore.AI?** It is pretty interesting want to learn more. **What do you dislike about Kore.AI?** Nothing to dislike everything was interesting. **What problems is Kore.AI solving and how is that benefiting you?** It helps to create, manage and deploy both text and voice-based digital assistants and chatbot. **Official Response from Srinivas Borra:** > Thank you for your review of Kore.AI! We appreciate your positive feedback and interest in learning more about our platform. If you have any questions or would like more information about Kore.AI, please feel free to visit our website at kore.ai or contact us directly at hello@kore.com. Our team would be happy to assist you in any way we can. Thank you again for your review, and we look forward to hearing more about your experience with Kore.ai. ### 28. The most convenient Chatbot Developing Experience Optimisation Platform with low code capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Naveen K. | Software Development Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Kore.AI?** This platform has the capability of building Multi-Lingual bots with fewer code changes. This platform's ML and NLP engines are far better than others. They also have Pre-Build use cases, so we can easily use them and build bots on the go. **What do you dislike about Kore.AI?** Nothing as of now. This bot platform is easily the best in the market. **What problems is Kore.AI solving and how is that benefiting you?** On using Kore.ai to build the bots for a Pharma customer, we have taken down manual intervention to a large extent which benefits a lot by taking down physical agents **Official Response from Srinivas Borra:** > Hi Naveen, Thank you for sharing your positive feedback. We're thrilled to hear that you find our platform capable of building Multi-Lingual bots with minimal code changes. Thank you for choosing Kore.ai as your preferred bot platform. If you have any further questions or need assistance, please feel free to reach out to us at hello@kore.com. We are here to help! ### 29. It was Greate **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay c. | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Kore.AI?** It is very interesting and i will use it **What do you dislike about Kore.AI?** Everything was greate and nothing to dislike **What problems is Kore.AI solving and how is that benefiting you?** It helps to create, manage and deploy both text and voice-based digital assisantants and chatbot **Official Response from Srinivas Borra:** > Thank you for your positive review! We're glad to hear that you find Kore.ai interesting and useful. If you ever have any questions or need further assistance, please don't hesitate to reach out to us at hello@kore.com. ### 30. Great Product and good hands-on training **Rating:** 5.0/5.0 stars **Reviewed by:** Ramesh T. | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Kore.AI?** Chat Bot with a lot of options and Preferences to Train bot and Easy to build right from scratch **What do you dislike about Kore.AI?** Options to add tiles and CSS. no other know issues **What problems is Kore.AI solving and how is that benefiting you?** The low code user interface for faster training of the bot **Official Response from Srinivas Borra:** > Hi Ramesh, Thank you for sharing your feedback! We're thrilled to hear that you find Kore.ai's platform to be robust, offering a lot of options and preferences for training bots. Our goal is to provide a comprehensive solution that enables users to build chatbots easily from scratch. It's excellent to hear that you haven't encountered any known issues with the platform. We strive to provide a seamless experience for our users, and your positive feedback reinforces our efforts in this regard. We're dedicated to offering a low-code user interface that facilitates faster training of bots, enabling users to achieve their goals efficiently. If you have any further suggestions or specific features you'd like to see implemented, please feel free to let us know. Cheers Team Kore.ai :) ### 31. Kore AI is a great platform to learn about chat bot ,management **Rating:** 5.0/5.0 stars **Reviewed by:** Gurram sharath c. | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Kore.AI?** Everything is great about kore ai.we can create chat bot easily by using kore ai **What do you dislike about Kore.AI?** Nothing much to dislike Everything is great about kore ai.we can create chat bot easily by using kore ai **What problems is Kore.AI solving and how is that benefiting you?** We can easily create conversational chatbot **Official Response from Srinivas Borra:** > Hi Gurram, Great to hear that you are satisfied with Kore.ai! Please feel free to reach out to hello@kore.com if you need any help or have any suggestions for us. Thank you! ### 32. Amazing product but you need to know js **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Kore.AI?** Kore.ai is able to help us build a bot that will allow us to route our customers in the right direction without having to talk to a live person. This bot is easy to update and understand where to go. **What do you dislike about Kore.AI?** You need to know JS to be able to customize this bot. If no JS knowldege is around, the bot will be more basic and not as specialized as it can be. The customer also needs to be able to expect delays in building an be ready to sign in again while building. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI is allowing our level 1 guides to get basic questions answered without having to talk to our level 2 support to answer them. Our containment is up due to this bot. **Official Response from Srinivas Borra:** > Thank you for sharing your experience with Kore.ai. We are glad to hear that our platform has been able to help you build a bot that efficiently routes your customers in the right direction and that it is easy to understand and update. We understand your concern about needing JavaScript knowledge to customize the bot. While JavaScript is a powerful tool that allows for more advanced bot customization, our platform also offers a user-friendly interface that enables bot customization without the need for extensive coding knowledge. Additionally, we offer support resources and documentation to help our users get the most out of our platform. We appreciate your feedback and are always looking to improve our platform and user experience. If you need more information or want to connect with us further, please feel free to reach out to us at hello@kore.com. Additionally, you may find our developer documentation helpful for bot customization (https://developer.kore.ai/). Thank you again for choosing Kore.ai. ### 33. Best end-user service **Rating:** 5.0/5.0 stars **Reviewed by:** Nilesh Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2023 **What do you like best about Kore.AI?** Kore.ai platform best for merchant to expand his customers service for queries and helps **What do you dislike about Kore.AI?** It is dependent on his own documents and no more data available on Google **What problems is Kore.AI solving and how is that benefiting you?** It's solving the customer service issue for us **Official Response from Srinivas Borra:** > Hi Nilesh, Thank you for sharing your feedback about your experience with Kore.ai. We appreciate your honest review and are glad to hear that our platform has been beneficial for solving your customer service issues. At Kore.ai, we strive to provide a comprehensive solution for merchants like you who aim to expand their customer service capabilities. We understand the importance of effectively handling customer queries and providing timely assistance. Our platform is designed to empower you in delivering top-notch customer support, allowing you to address customer needs and enhance overall satisfaction. Regarding your concern about the dependency on our own documents and limited availability of external data, we apologize for any inconvenience this may have caused. We continuously work towards improving our platform and expanding our knowledge base. While we primarily rely on our extensive internal resources, we understand the value of external data sources as well. To help you navigate our platform effectively, we recommend checking out our developer portal (https://developer.kore.ai/). This resource will provide you with valuable insights and information to maximize your experience with Kore.ai. If you'd like more information or would like to connect with us further, please feel free to reach us at hello@kore.com. Our dedicated support team is always ready to assist you and address any additional questions or concerns you may have. ### 34. Awesome Platform (XO) **Rating:** 5.0/5.0 stars **Reviewed by:** Tangudu R. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Kore.AI?** I really liked the NLP Analysis Section & Utterance Testing Features a lot as it helps to understand the training requirements of the bot. **What do you dislike about Kore.AI?** Nothing as of now. Will Keep you posted if anything comes up **What problems is Kore.AI solving and how is that benefiting you?** I'm Benefiting with development conversention flows **Official Response from Srinivas Borra:** > Hi Tangudu, It's wonderful to hear that you find the NLP Analysis Section and Utterance Testing Features of Kore.ai helpful in understanding the training requirements of the bot. We're glad that these features have been beneficial to you. We appreciate your feedback that you don't have any dislikes about Kore.ai at the moment. We're committed to providing a seamless and satisfying experience for our users, and we're glad to know that we're meeting your expectations. Thank you for choosing Kore.ai and for sharing your positive experience. If you have any further questions or need assistance, please feel free to reach out to us at hello@kore.com. We're here to support you. ### 35. Wonderful experience throughout working with Kore.ai XO platform **Rating:** 5.0/5.0 stars **Reviewed by:** Gokul p. | Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Kore.AI?** The user experience they provide for new users is totally awesome. The learning curve is not so steeper. **What do you dislike about Kore.AI?** The suggestion that I would like to give is, the documentation can be more detailed regarding the custom templates as well as deployment in various platforms **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai helps in solving many business problems like, automating customer interaction with bots that mimic human behavior **Official Response from Srinivas Borra:** > Hi Gokul, Thank you for taking the time to leave a review. We are thrilled to hear that you had a wonderful experience working with Kore.ai XO platform. We are constantly striving to provide a user-friendly experience, and we are delighted to hear that it has been successful for you. We appreciate your feedback about the documentation and have taken note of your suggestion. Please feel free to reach out to our support team at any time for any assistance you may need. As you continue to use our platform, we hope to provide you with an even better experience. Kore.ai is indeed designed to solve business problems, and we are glad that it has benefited you in automating customer interactions with human-like chatbots. To learn more about the latest features and updates, we suggest visiting our website at https://kore.ai/products/chatbot-platform/. Thank you for choosing Kore.ai and for sharing your experience with us on G2. ### 36. No code feature of XO platform really works **Rating:** 5.0/5.0 stars **Reviewed by:** Bibin P. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Kore.AI?** The product provides easy-to-use bot builder functionality. NLP testing and training more developer friendly **What do you dislike about Kore.AI?** Need a more ready made connectors with third party tools **What problems is Kore.AI solving and how is that benefiting you?** IT related problems solving and it will help to solve the user queries in quicker way ### 37. Kore.ai platform is working really good **Rating:** 5.0/5.0 stars **Reviewed by:** Sudip D. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Kore.AI?** The developer-friendly platform which helps developer to create Bot with minimum code. **What do you dislike about Kore.AI?** Nothing to dislike. I was working as developer and its working fine **What problems is Kore.AI solving and how is that benefiting you?** Low code no code is te future. Its saves the time and built best Bot apps **Official Response from Srinivas Borra:** > Hello Sudip, It's great to hear that you appreciate Kore.ai XO Platform, which allows you to create bots with minimal code. We're glad that it has been working well for you as a developer, and we appreciate your positive feedback. Please feel free to reach out to hello@kore.com if you need any help or have any suggestions for us. Thank you! ### 38. Great NLP based Chatbot Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Kore.AI?** Easy to build chatbots and deploy them on various channels without necessarily needing to know detailed coding. Also having NLP inbuilt into the platform means that our developers/analysts building chatbots don't need to be data scientists. **What do you dislike about Kore.AI?** Deep, detailed, debugging can sometimes be a bit difficult - there are ofcourse debug tools available, however there are times when trying to trace back a certian bot interaction among thousands can be difficult from the interface. **What problems is Kore.AI solving and how is that benefiting you?** Able to enable clients via various channels without requiring us to build separate chatbots. This extends to being able to leverage existing chatbot flows for multiple languages. This allows us to scale out to multiple geographies/markets quickly and easily. ### 39. Its really a great tool to create any type of chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Ravinesh K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2023 **What do you like best about Kore.AI?** It easy to learn and easy to use and we can make any project **What do you dislike about Kore.AI?** Everything is fine nothing to say ,all are good **What problems is Kore.AI solving and how is that benefiting you?** Its solves my ecommerce issue **Official Response from Srinivas Borra:** > Dear reviewer, Thank you for taking the time to share your experience with Kore.ai. We are glad to hear that you find our platform easy to learn and use to create projects. We appreciate your positive feedback, and it motivates us to continue delivering the best experience to our customers. At Kore.ai, we aim to make our platform as user-friendly as possible. We strive to provide comprehensive training that can help our customers leverage the full potential of our platform. We also understand that time can be a constraint, which is why we provide recorded videos that can be accessed at your convenience. We are pleased that Kore.ai has helped you solve your ecommerce issue. Our platform is designed to simplify complex processes, and we are thrilled that it has benefited your business. If you have any questions or require further information, please do not hesitate to contact us at hello@kore.com. Thank you for choosing Kore.ai as your preferred platform. ### 40. Health care provider **Rating:** 5.0/5.0 stars **Reviewed by:** RAHUL GANDHI A M A. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Kore.AI?** It is a low-code platform and direct user interaction. **What do you dislike about Kore.AI?** I faced some api bug issues and encountered some bugs in the platform. **What problems is Kore.AI solving and how is that benefiting you?** Easy to access and user interface. They provide services in various fields for users. **Official Response from Srinivas Borra:** > Hello! Thank you for taking the time to review Kore.ai. We're glad to hear that you appreciate the low-code platform and direct user interaction that our product offers. We strive to make our platform easy to use and accessible for everyone. We're sorry to hear that you have encountered some issues with our API and platform bugs. Please know that we take these issues seriously and we are always working to improve our product. If you could share more details with us, we would be happy to investigate and address the issue. We appreciate your feedback and thank you for choosing Kore.ai. If you'd like more information or would like to connect with us further, please feel free to reach us at hello@kore.com. ### 41. Good experience **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammad A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Kore.AI?** Platform capability to handle complex logic and NLP traning to accuracy **What do you dislike about Kore.AI?** Nothing specific . But the course should also contain info regarding platform Knowlege **What problems is Kore.AI solving and how is that benefiting you?** Making user friendly chatbots **Official Response from Srinivas Borra:** > Hi Mohammad, Thank you for sharing your thoughts with us. We're glad to hear that you find Kore.ai's platform capable of handling complex logic and providing accurate NLP training. Our goal is to empower users to create user-friendly chatbots that meet their needs effectively. Regarding your suggestion about the training course, we appreciate your input. We strive to ensure that our training resources cover not only the technical aspects but also provide comprehensive information about the platform's capabilities and features. Your feedback helps us tailor our courses to better serve our users' needs. If you have any further suggestions or specific areas you'd like to see covered in the training course, please feel free to let us know. We're dedicated to providing valuable resources that help our users succeed in building intelligent chatbots on the Kore.ai platform. Cheers Team Kore.ai :) ### 42. Good NextGen Customer service Experience **Rating:** 5.0/5.0 stars **Reviewed by:** raj k. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Kore.AI?** Instant response Good Autosuggestion of questions Autosuggestion of solutions **What do you dislike about Kore.AI?** Requires more well researched, articulative large language models input should be given to chatbot **What problems is Kore.AI solving and how is that benefiting you?** customer experience, time saving, ### 43. better and faster **Rating:** 5.0/5.0 stars **Reviewed by:** Himanshu V. | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Kore.AI?** Simpler infrastructure is easy to build. **What do you dislike about Kore.AI?** May it can more flexible for customizing the requirement. **What problems is Kore.AI solving and how is that benefiting you?** Automation is efficient. **Official Response from Srinivas Borra:** > Hi Himanshu, Thank you for sharing your thoughts on Kore.ai. We are glad to hear that you find the infrastructure easy to build. We also appreciate your feedback on the need for more customization flexibility and will take it into consideration as we continue to improve our product. We are thrilled to hear that our automation features have been beneficial to you. Our goal is to simplify complex processes and help our users achieve greater efficiency, so we are glad to hear that we are succeeding in that mission. If you would like to learn more about our platform or have any questions, please feel free to reach out to us at hello@kore.com. Thank you for choosing Kore.AI as your automation solution. ### 44. Kore.Ai is a great tool for building smart chatbots **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Kore.AI?** Kore.ai allows for different kinds of botbuilding : from simple faqs to complex API interactions or running JS code, it can do a lot. Also, the support is easy to reach. **What do you dislike about Kore.AI?** One of the downside is that the interfaces are not always the most friendly. For example some Analysis windows are hard to read with some values that could be presented in a better way. **What problems is Kore.AI solving and how is that benefiting you?** Chatbots building is important in a company to help support handle the request automatically and efficiently. This allows for better usage of the support time on harder questions. **Official Response from Srinivas Borra:** > Dear reviewer, Thank you for the fantastic review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. To address your query on the interfaces - the XO platform also provides SDKs so that you can use them at your convenience - https://developer.kore.ai/docs/bots/sdks/kore-web-sdk/. Hope this helps. If not, please feel free to reach out to us at hello@kore.com. Cheers! ### 45. Amazing CAI platform for enterprise user experience **Rating:** 4.5/5.0 stars **Reviewed by:** Kishore Kumar A. | Architect, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Kore.AI?** It's going to be foundation for Meta verse with lot of unique capabilities when compared to external bot platforms. The Intent creation and management is the best part of all. **What do you dislike about Kore.AI?** Still we need more business use cases on utilizing AI, ML Capabilitions solution to RPA automation and business needs. Like digital humans, contact centers tech stack **What problems is Kore.AI solving and how is that benefiting you?** It helps business users to automate their business problems and will provide quick resolution through the chat experience. It has XO platform which is unique in bot builder tools. ### 46. New Technology, very likely to learn **Rating:** 5.0/5.0 stars **Reviewed by:** lakshmi j. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Kore.AI?** Approach to create chat bot and interactions between different chat bots **What do you dislike about Kore.AI?** Not Applicable. Everything is good so far. **What problems is Kore.AI solving and how is that benefiting you?** Virtual Assistant is better than regular Website **Official Response from Srinivas Borra:** > Hi Lakshmi, Great to hear that you are satisfied with Kore.ai! Please feel free to reach out to hello@kore.com if you need any help or have any suggestions for us. Thank you! ### 47. User friendly and smart bot **Rating:** 5.0/5.0 stars **Reviewed by:** Meenakshi D. | QA, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Kore.AI?** Platform is user friendly and easy to implement. Very good documentation available and other means to measure the performance of the bot on timely basis are available. **What do you dislike about Kore.AI?** Nothing in particular, overall a good product. **What problems is Kore.AI solving and how is that benefiting you?** Currently using it for ITSM which is integrated with Service now. This has reduced the traffic to live agent and serves as self service guide for most of the critical use cases. **Official Response from Srinivas Borra:** > Hello Meenakshi, Great to hear that you are satisfied with Kore.ai! Please feel free to reach out to hello@kore.com if you need any help or have any suggestions for us. Thank you! ### 48. Kore AI is a recommended platform for chatbot development **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Kore.AI?** Kore AI platform is an easy drag-and-drop tool that saved me a lot of time in conversation designs. **What do you dislike about Kore.AI?** The web interface is not snappy as I thought. Sometimes it freezes forever without even loading anything that can be seen. **What problems is Kore.AI solving and how is that benefiting you?** I have been building chatbots for the past five years. Kore AI helps me in one time-consuming issue - getting conversation flows constructed as fast as possible., ### 49. Kore.ai: The Most Intelligent Virtual Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Isabelle C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Kore.AI?** I love the fact that Kore.ai is not simply an automated bot with pre-saved responses, but rather an intelligent one, that can understand intent via some pre-defined sets of commands. The ability to escalate to an agent's intervention for highly complex requests is also performed very naturally. I love this. **What do you dislike about Kore.AI?** There is a learning curve for the proper use of Kore.ai. Additionally, it would be amazing if additional short video tutorials were made available instead of the boring and long ones. **Recommendations to others considering Kore.AI:** Kore.ai is absolutely great when it comes to getting a high-quality automated response. It is the best virtual assistant in my opinion. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai helped us internally solve some simple issues like finding payment solutions for online purchases, software licensing, system accessing as well as requesting the calendar of activities of the day. This helped save a lot of time dealing with internal issues, enabling us to focus more on our customers. Our sales grew by 14 % since using Kore.ai, as from the 2nd month. **Official Response from Srinivas Borra:** > Hi Isabelle, First off, thanks for sharing your review. We are glad our product could help you escalate your sale by 14% in the 2nd month. We value your feedback on short video tutorials. Did you check our YouTube channel where we have ton of short videos for various concepts and platform features. Please feel free to give us more such feedback at hello@kore.com. Thank you once again for being our valued customer. ### 50. Kore.ai is one of the best bot development platform. ML, NL results are acurate. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Kore.AI?** Kore.ai is one of the best bot development platform. ML, NL results are acurate.even non technical people can build chat bot **What do you dislike about Kore.AI?** Sometimes chat bot won't work as expected. They need to work on quality while deploying new features **What problems is Kore.AI solving and how is that benefiting you?** It helps for me to find out near by office spaces search implementation in my org **Official Response from Srinivas Borra:** > Dear reviewer, We are glad you found our platform suitable for your needs. Our team has developed the platform so that even non-technical people can build bots quickly, and we feel so happy when customers like you appreciate our efforts. Regarding your concern regarding the chatbot not working as expected, we request you to share more details with us at hello@kore.com so that we can understand the issue you're facing and offer you the best assistance possible. We've noted your feedback on the quality while deploying new features and will share this with our product team. We're grateful and appreciate your taking the time to share your feedback. Thanks! - [View Kore.AI pricing details and edition comparison](https://www.g2.com/products/kore-ai/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+10%3A03%3A40+-0500&secure%5Bsession_id%5D=c94bda90-19a1-4fe0-aa1f-9af576563af0&secure%5Btoken%5D=348dd46fbe95c3dc6655d907bf6a556c958dab138e4bf2effd70fb4cc5ab0d48&format=llm_user) ## Kore.AI Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon EC2](https://www.g2.com/products/amazon-ec2/reviews) - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) - [Axero](https://www.g2.com/products/axero/reviews) - [Azure AI Studio](https://www.g2.com/products/azure-ai-studio/reviews) - [Azure OpenAI Service](https://www.g2.com/products/azure-openai-service/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 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[ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - [Telegram Bot](https://www.g2.com/products/telegram-bot/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) ## Kore.AI Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning **Workflow Design & Integration - AI Orchestration** - Dependency Management - Workflow Coordination - Multi-Provider API Connectivity - Multi-Step Workflow Creation - Enterprise System Integration - Real-Time Data Pipelines **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language - Full Text Search **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Performance Optimization & Analytics - AI Orchestration** - Workflow Performance Dashboards - Workflow Reporting - Resource Utilization Monitoring - Computational Resource Management - Dynamic Scaling - Component Monitoring **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search - Fuzzy Search **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Functionality** - Personalization - Search Analytics - Integrations - Visual Analytics - Real-Time Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Security and privacy - AI Voice Assistants** - Encrypted communication **Governance & Compliance Controls - AI Orchestration** - Regulatory Compliance - Governance Policy Enforcement - Role-Based Access Control - Audit Trail Management - Security Protocols **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Sentiment Analysis - Data Import/Export - Behavior Tracking - Data Storage Management - Single Sign On - AI Copilot - API - Multiple Data Sources - Activity Dashboard - Forecasting - Metadata Management - File Management - Text Analysis - Drag & Drop - Compliance Management - Tagging - Indexing - Autocomplete - For eCommerce - Customer Database - Catalog Management - Query Suggestions - Document Management - Access Controls/Permissions - Content Management - Generative AI - Task Management - Reporting & Statistics - Search/Filter - Data Capture and Transfer - Data Visualization - Alerts/Notifications - For Enterprises - User Management **Compatibility - AI Voice Assistants** - Cross platform compatibility **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top Kore.AI Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,732 reviews) - 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