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Compare Google Cloud Dialogflow and Kore.AI 
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At a Glance
Market Segments
Small-Business (43.9% of reviews)
Enterprise (43.7% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
No pricing available
Google Cloud Dialogflow
Star Rating
(137)4.4 out of 5
Market Segments
Small-Business (43.9% of reviews)
Pros & Cons
Entry-Level Pricing
Pay As You Go Per Month
Browse all 4 pricing plansKore.AI
Star Rating
(458)4.6 out of 5
Market Segments
Enterprise (43.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Kore.AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Google Cloud Dialogflow excels in user-friendliness, particularly with its intuitive, rule-based drag-and-drop interface. This feature allows users without a development background to easily create chatbots, making it ideal for small teams looking to prototype quickly.
- Users say Kore.AI stands out for its comprehensive automation capabilities, with many praising the platform's ability to integrate no-code bot development, advanced NLP, and workflow automation. Reviewers appreciate how these features are organized, making it easier to find and utilize the tools they need.
- According to verified reviews, Google Cloud Dialogflow's seamless integration with leading contact center providers is a significant advantage, allowing for quick deployment and effective handling of customer interactions. This integration is particularly beneficial for businesses looking to enhance their customer service operations.
- Reviewers mention that Kore.AI's focus on multi-NLP and sentiment/context handling leads to more human-like conversations, which is a critical feature for enterprises aiming to provide a personalized customer experience across various channels.
- G2 reviewers highlight that while both platforms offer strong support, Kore.AI receives slightly higher marks for its quality of support, with users noting that the company is a good partner in business, which can be crucial for organizations needing ongoing assistance.
- Users express that Google Cloud Dialogflow's beginner-friendly interface and ready-to-use templates make it easy to get started, but some feel that it may lack the depth of features that larger enterprises might require compared to Kore.AI's more robust offerings.
Pricing
Entry-Level Pricing
Google Cloud Dialogflow
CX Agent
Pay As You Go
Per Month
Provides an advanced agent type suitable for large or very complex agents.
- Text (includes all DetectIntent, StreamingDetectIntent, FulfillIntent, AnalyzeContent, and StreamingAnalyzeContent requests that do not contain audio)
- Audio input/output (speech recognition, speech-to-text, STT, speech synthesis, text-to-speech, TTS, telephony)
- Design-time requests (For example, calls to build or update an agent. This also includes text and audio runtime requests sent by the Dialogflow Console simulator)
Kore.AI
No pricing availableFree Trial
Google Cloud Dialogflow
Free Trial is available
Kore.AI
Free Trial is available
Ratings
Meets Requirements
8.6
106
9.0
326
Ease of Use
8.7
109
9.1
328
Ease of Setup
8.7
62
9.0
218
Ease of Admin
8.6
53
8.9
189
Quality of Support
8.5
94
8.8
317
Has the product been a good partner in doing business?
8.7
47
9.0
177
Product Direction (% positive)
8.8
105
9.7
319
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
9.0
19
Not enough data
9.4
18
Not enough data
Interaction
8.6
18
Not enough data
9.1
19
Not enough data
8.9
17
Not enough data
9.0
19
Not enough data
8.4
18
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.8
17
Not enough data
8.9
20
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
9.0
18
Not enough data
9.0
20
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
9.0
17
Not enough data
9.0
17
Not enough data
9.0
19
Not enough data
9.1
21
Not enough data
Agentic AI - AI Chatbots
9.0
8
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
9.6
8
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.4
8
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Compatibility
8.9
22
9.0
7
8.9
22
8.8
7
8.7
23
9.3
7
Agentic AI - Enterprise Search Software
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Search Queries
8.9
22
8.8
7
9.2
22
8.8
7
8.7
22
9.3
7
9.1
20
8.6
7
9.3
23
8.8
7
AI powered search - Enterprise Search Software
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.7
5
Functionality
8.7
23
9.3
7
9.0
21
9.5
7
9.1
21
9.5
7
Compatibility - Enterprise Search Software
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Functionality - Enterprise Search Software
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.3
5
Search Queries - Enterprise Search Software
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Responses
Not enough data
8.9
196
Not enough data
9.0
184
Not enough data
9.2
200
Automation - AI Agents
Not enough data
8.6
49
Not enough data
8.7
50
Not enough data
8.5
50
Not enough data
8.8
49
Not enough data
8.9
48
Platform
Not enough data
9.1
199
Not enough data
9.0
197
Not enough data
8.9
184
Autonomy - AI Agents
Not enough data
8.1
49
Not enough data
8.4
49
Not enough data
8.7
49
Not enough data
8.4
50
Generative AI
Not enough data
8.9
135
Not enough data
8.9
134
Responses
Not enough data
8.8
249
Not enough data
8.8
244
Not enough data
8.8
229
Not enough data
8.8
240
Not enough data
8.7
221
Platform
Not enough data
8.9
235
Not enough data
8.9
244
Not enough data
8.7
236
Not enough data
8.8
245
Not enough data
8.6
229
Not enough data
8.8
234
Not enough data
8.8
233
Generative AI
Not enough data
9.0
160
Not enough data
9.0
158
Conversational Platform
Not enough data
8.9
160
Not enough data
8.9
160
Not enough data
8.9
159
Not enough data
8.9
159
Support Automation
Not enough data
8.9
157
Not enough data
8.9
155
Not enough data
8.9
159
Not enough data
8.9
157
Generative AI
Not enough data
8.9
116
Not enough data
8.9
115
Generative AI
8.6
31
Not enough data
8.7
33
Not enough data
Agentic AI - Bot Platforms
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
7.7
20
Speech Synthesis - AI Voice Assistants
Not enough data
7.7
20
Not enough data
7.8
20
Not enough data
7.6
20
Security and privacy - AI Voice Assistants
Not enough data
8.3
18
Compatibility - AI Voice Assistants
Not enough data
8.7
19
Workflow Design & Integration - AI Orchestration
Not enough data
8.8
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
8.5
10
Not enough data
8.7
10
Not enough data
8.7
10
Performance Optimization & Analytics - AI Orchestration
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
8.7
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.3
10
Governance & Compliance Controls - AI Orchestration
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
8.8
10
Not enough data
8.8
10
Not enough data
8.5
10
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Google Cloud Dialogflow and Kore.AI are categorized as Enterprise Search Software
Unique Categories
Google Cloud Dialogflow is categorized as AI Chatbots and Bot Platforms
Kore.AI is categorized as AI Voice Assistants, AI Agents For Business Operations, Conversational Support, Chatbots, and AI Orchestration
Reviews
Reviewers' Company Size
Google Cloud Dialogflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kore.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.5%
Computer Software
18.2%
Consulting
4.5%
Telecommunications
4.5%
Hospital & Health Care
3.8%
Other
42.4%
Information Technology and Services
28.0%
Computer Software
19.7%
Banking
10.5%
Consulting
3.8%
Computer & Network Security
3.0%
Other
35.0%
Discussions
What is Google Cloud Dialogflow used for?
2 Comments
MS
It is basically used to create Chatbots, Voice Assistants and such interactive things with the help of NLPRead more
Is Dialogflow safe?
1 Comment
AS
Yes very safe and trusted, you can securely work your data and flow are saved and adequate permissions and access are available tooRead more
Kore.AI has no discussions with answers
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