Kore.AI Features
Compatibility (3)
Federated Search
Ability to search across different data sources, such as databases, intranets, and applications.
File Types
Offers search for a variety of file types.
Global Language Support
Ability to search in multiple languages without any additional work required.
Search Queries (5)
Typo Tolerance
Ability of search to handle typos.
Faceted Search
Allows the end user to filter and refine search results.
Synonyms
Ability to define synonyms for search terms.
Highlighting
Allows the user to see highlighted results to see which words or phrases match the search query.
Natural Language
Allows the user to search in a natural, intuitive manner.
Functionality (3)
Personalization
Gives the user targeted, personalized results based on their activity or preferences.
Search Analytics
Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc.
Integrations
Ability to plug the search capabilities into other applications or tools.
Responses (8)
Personalization
As reported in 197 Kore.AI reviews. Provides personalized responses to interlocator based on segmentation or past responses.
Route To Human
Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. 185 reviewers of Kore.AI have provided feedback on this feature.
Natural Language Understanding (NLU)
As reported in 201 Kore.AI reviews. Can have a natural, human-like conversation with an interlocator.
Customization
Based on 250 Kore.AI reviews. Customize your chat workflows with rules and automations.
Control
As reported in 245 Kore.AI reviews. Control who the chatbot converses with (and when).
Route To Human
Has the ability to connect interlocator with a human agent when the need arises. 230 reviewers of Kore.AI have provided feedback on this feature.
Menu bars
Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 240 Kore.AI reviews.
Drip sequences
Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. This feature was mentioned in 221 Kore.AI reviews.
Platform (10)
Conversation Editor
Allows business to edit conversations to meet the unique needs of one's business. 200 reviewers of Kore.AI have provided feedback on this feature.
Integration
Gives users the ability to update systems, like CRM, based on conversations. This feature was mentioned in 198 Kore.AI reviews.
Human-In-The-Loop
Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. This feature was mentioned in 185 Kore.AI reviews.
Live chat
Provide tools for live chat on one's website. 236 reviewers of Kore.AI have provided feedback on this feature.
Integrations
Based on 244 Kore.AI reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.
Branding
Based on 236 Kore.AI reviews. Has the ability to customize look and feel of chatbot to match` company branding.
Analytics
Gives user the ability to analyze conversations with the chatbot and see its performance. This feature was mentioned in 246 Kore.AI reviews.
A/B testing
Allows users to test the efficacy of various responses through A/B testing. This feature was mentioned in 229 Kore.AI reviews.
Role-based access
Allows for varying access to chatbot and admin settings, depending on user, their role, etc. 235 reviewers of Kore.AI have provided feedback on this feature.
Collection of information
Can collect and store information from interlocators, such as email, phone number, etc. This feature was mentioned in 234 Kore.AI reviews.
Conversational Platform (4)
Personalization
Based on 160 Kore.AI reviews. Identifies the customer and personalizes interaction at every touchpoint.
Omnichannel
Based on 160 Kore.AI reviews. Allows multiple related channels to interact at once to reduce transfers.
Contextual Engagement
Based on 159 Kore.AI reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.
Proactive Engagement
As reported in 159 Kore.AI reviews. Provides features for sending outbound messages to engage customers through proactive support.
Support Automation (4)
Intelligent Routing
Can route contacts to agents the customer has worked with before. 157 reviewers of Kore.AI have provided feedback on this feature.
Seamless Escalation
Provides features for escalating conversations to the appropriate agent. 155 reviewers of Kore.AI have provided feedback on this feature.
Transcripts
Based on 160 Kore.AI reviews. Maintains a transcript of conversations from all channels.
Self-Serve Support
Enables customers to resolve queries or issues without the assistance of an agent. This feature was mentioned in 157 Kore.AI reviews.
Generative AI (6)
AI Text Generation
Based on 161 Kore.AI reviews. Allows users to generate text based on a text prompt.
AI Text Summarization
Based on 159 Kore.AI reviews. Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt. 136 reviewers of Kore.AI have provided feedback on this feature.
AI Text Summarization
As reported in 135 Kore.AI reviews. Condenses long documents or text into a brief summary.
AI Text Generation
As reported in 117 Kore.AI reviews. Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary. 115 reviewers of Kore.AI have provided feedback on this feature.
Automation - AI Agents (5)
Sales Follow-Up
Allows users to automate responses to customer inquiries across various channels. This feature was mentioned in 49 Kore.AI reviews.
Customer Interaction Automation
Based on 50 Kore.AI reviews. Allows users to automate responses to customer inquiries across various channels.
Lead Generation
Allows users to automate the process of generating and qualifying sales leads. 50 reviewers of Kore.AI have provided feedback on this feature.
Document Processing
Allows users to automate the handling, processing, and management of documents. This feature was mentioned in 49 Kore.AI reviews.
Feedback Collection
As reported in 49 Kore.AI reviews. Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Autonomy - AI Agents (4)
Independent Decision Making
Allows the AI agent to learn from interactions and adapt its responses accordingly. 49 reviewers of Kore.AI have provided feedback on this feature.
Adaptive Responses
Allows the AI agent to learn from interactions and adapt its responses accordingly. 49 reviewers of Kore.AI have provided feedback on this feature.
Task Execution
Provides the AI agent the ability to execute tasks without requiring constant user input. This feature was mentioned in 49 Kore.AI reviews.
Problem Solving
Based on 51 Kore.AI reviews. Allows the AI agent to identify and resolve issues without user intervention.
Voice Recognition - AI Voice Assistants (1)
Voice Recognition
Helps in understanding different accents, dialects, and speech patterns. This feature was mentioned in 20 Kore.AI reviews.
Speech Synthesis - AI Voice Assistants (3)
Speech Synthesis
Helps to generate human-like speech responses. This feature was mentioned in 20 Kore.AI reviews.
Customizable speech
Provides customizable speech speed and intonation. 20 reviewers of Kore.AI have provided feedback on this feature.
Multiple voice actions
Provides multiple voice options like gender, tone and style. 20 reviewers of Kore.AI have provided feedback on this feature.
Security and privacy - AI Voice Assistants (1)
Encrypted communication
Allows communications to be secure and authenticated. This feature was mentioned in 18 Kore.AI reviews.
Compatibility - AI Voice Assistants (1)
Cross platform compatibility
Aids in syncing with multiple devices. This feature was mentioned in 19 Kore.AI reviews.
Agentic AI - Enterprise Search Software (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Workflow Design & Integration - AI Orchestration (6)
Dependency Management
Lets teams configure execution order and dependencies among AI components, ensuring workflows run smoothly and logically. 10 reviewers of Kore.AI have provided feedback on this feature.
Workflow Coordination
Streamlines the management of multiple AI models and agents by bringing them together into cohesive, automated workflows for complex business tasks. 10 reviewers of Kore.AI have provided feedback on this feature.
Multi-Provider API Connectivity
Connects with a wide array of AI model APIs and external services, regardless of provider, within a single orchestration platform. This feature was mentioned in 10 Kore.AI reviews.
Multi-Step Workflow Creation
Enables the construction of sophisticated, multi-step AI workflows that combine specialized models for end-to-end process automation. This feature was mentioned in 10 Kore.AI reviews.
Enterprise System Integration
As reported in 10 Kore.AI reviews. Integrates seamlessly with enterprise platforms such as CRMs, databases, and business applications for unified data and process flow.
Real-Time Data Pipelines
Supports the setup of live data pipelines that move information instantly between AI components and enterprise systems. 10 reviewers of Kore.AI have provided feedback on this feature.
Performance Optimization & Analytics - AI Orchestration (6)
Workflow Performance Dashboards
Offers comprehensive dashboards to visualize KPIs and performance metrics for all orchestrated AI workflows. 10 reviewers of Kore.AI have provided feedback on this feature.
Workflow Reporting
Generates in-depth reports on workflow performance, resource consumption, and the overall business impact of AI orchestration. This feature was mentioned in 10 Kore.AI reviews.
Resource Utilization Monitoring
Tracks and displays resource usage across all AI components, enabling proactive performance tuning and troubleshooting. 10 reviewers of Kore.AI have provided feedback on this feature.
Computational Resource Management
As reported in 10 Kore.AI reviews. Dynamically manages and allocates computational resources, including GPU clusters, to maximize efficiency based on current workflow needs.
Dynamic Scaling
As reported in 10 Kore.AI reviews. Scales AI workloads up or down automatically, adapting to fluctuations in processing demands and user traffic.
Component Monitoring
Provides insights into data flow, processing times, and success rates for each individual AI component within a workflow. 10 reviewers of Kore.AI have provided feedback on this feature.
Governance & Compliance Controls - AI Orchestration (5)
Regulatory Compliance
Ensures all AI workflows adhere to relevant regulatory standards and industry requirements. This feature was mentioned in 10 Kore.AI reviews.
Governance Policy Enforcement
Empowers organizations to enforce governance policies and compliance controls across orchestrated AI operations. 10 reviewers of Kore.AI have provided feedback on this feature.
Role-Based Access Control
Facilitates the setup of role-based permissions and approval workflows for sensitive AI operations and deployments. This feature was mentioned in 11 Kore.AI reviews.
Audit Trail Management
Based on 10 Kore.AI reviews. Maintains comprehensive logs and audit trails of workflow executions to support compliance and troubleshooting efforts.
Security Protocols
As reported in 10 Kore.AI reviews. Applies robust security protocols and policies to protect sensitive AI deployments and data flows.
AI powered search - Enterprise Search Software (3)
Generative RAG (Retrieval augmented generation)
Embed generative (RAG) capabilities for enhanced answer generation using retrieved content
Relevance Tuning
Allow tuning relevance and ranking through machine-learning or Learning-to-Rank models
NLP & Semantic search
Enable the system to understand and interpret natural-language queries
Compatibility - Enterprise Search Software (3)
File Types
Offers search for a variety of file types.
Federated Search
Ability to search across different data sources, such as databases, intranets, and applications.
Global Language Support
Ability to search in multiple languages without any additional work required.
Functionality - Enterprise Search Software (3)
Personalization
Gives the user targeted, personalized results based on their activity or preferences.
Search Analytics
Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc.
Integrations
Ability to plug the search capabilities into other applications or tools.
Search Queries - Enterprise Search Software (4)
Highlighting
Allows the user to see highlighted results to see which words or phrases match the search query.
Faceted Search
Allows the end user to filter and refine search results.
Typo Tolerance
Ability of search to handle typos.
Synonyms
Ability to define synonyms for search terms.





