--- title: Kore.AI Reviews meta_title: 'Kore.AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 505 reviews by the users' company size, role or industry to find out how Kore.AI works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 505 scale: '5' date_modified: '2026-08-06' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Kore.AI Reviews **Vendor:** Kore.ai **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.6/5.0 **Total Reviews:** 505 ## About Kore.AI Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai. ## Kore.AI Pros & Cons **What users like:** - Users find the **ease of use** in Kore.ai undeniable, with effortless configurations and seamless third-party integrations. (206 reviews) - Users admire the **user-friendly UI and effortless configuration** , making bot development straightforward and enjoyable. (117 reviews) - Users appreciate the **simplicity and user-friendliness** of Kore.AI for creating chatbots effectively and efficiently. (96 reviews) - Users appreciate the **effortless integrations** of Kore.AI, enhancing their experience with seamless third-party API connectivity. (85 reviews) - Users appreciate the **seamless integrations** in Kore.AI, making it easy to connect with various systems effortlessly. (74 reviews) - Users praise the **user-friendly interface** of Kore.AI, making chatbot creation and configuration effortless and enjoyable. (72 reviews) - Easy Setup (70 reviews) - Users praise the **easy creation** of bots with Kore.AI, benefiting from its user-friendly features and templates. (68 reviews) - Intuitive (64 reviews) - Helpful (59 reviews) **What users dislike:** - Users find the **learning curve steep** , particularly for those seeking simplicity and ease of use in Kore.AI. (46 reviews) - Users experience **usage limitations** in Kore.AI, struggling with data interaction and batch testing constraints. (43 reviews) - Users experience **slow performance** with Kore.AI, including lags, loading issues, and server problems that hinder usability. (39 reviews) - Users experience **slow loading times** with Kore.ai applications, causing frustration during updates and usability challenges. (31 reviews) - Users experience frequent **software bugs** that lead to glitches and performance issues on the Kore.AI platform. (29 reviews) - Users find **poor documentation** as a major issue, especially regarding integration details for Kore.AI. (27 reviews) - Users experience **performance issues** with Kore.AI, citing slow loading times and lags during development activities. (25 reviews) - Missing Features (23 reviews) - Bug Issues (22 reviews) - Complexity (20 reviews) ## Kore.AI Reviews ### 1. Challenging **Rating:** 5.0/5.0 stars **Reviewed by:** Yaravit M. | Agente virtual, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Kore.AI?** It is a very noble program and easy to work with. **What do you dislike about Kore.AI?** Sometimes the platform does not save some things **What problems is Kore.AI solving and how is that benefiting you?** It supports me in solving problems that I may have and thus I don't get so worn out. **Official Response from Srinivas Borra:** > Hello Yaravit, Thank you for sharing your feedback! We're glad to hear that you find our platform easy to work with and helpful in solving problems efficiently. We understand your concern about occasional saving issues, and we're continuously working on improving the platform's stability to ensure a smoother experience. It's great to know that Kore.ai is making your work more manageable by reducing the effort required to solve problems. We appreciate your input and are here to assist you further if needed! Cheers, Team Kore.ai :) ### 2. I have developed a AI not using Kore.AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Kore.AI?** The simple and user friendly UI based interface to develop a good and advanced level AI bot. **What do you dislike about Kore.AI?** Not much, But while creating HTML page, UI will ask for repeated process. **What problems is Kore.AI solving and how is that benefiting you?** It minimises lot human interaction for general queries of business users and saves the time of both the parties. **Official Response from Srinivas Borra:** > Hey, Thank you for your feedback! We’re glad that our platorm’s simple and user-friendly UI is helping you build advanced AI bots easily. We appreciate your note on the repeated processes when creating HTML pages and will look into improving this aspect. It’s great to hear that our platform is effectively minimizing human interaction for general queries, saving valuable time for both business users and teams. Your insights are important to us as we work to enhance the platform! Cheers, Team Kore.ai :) ### 3. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Akash R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2023 **What do you like best about Kore.AI?** Natural Language Processing (NLP): Kore.ai leverages NLP capabilities to understand and interpret user input, enabling more natural and context-aware conversations. Multi-Channel Support: The platform supports deployment across multiple channels, such as websites, mobile apps, messaging platforms, and more, providing flexibility in reaching users. **What do you dislike about Kore.AI?** Customization Complexity: Depending on the level of customization required, users might encounter challenges in tailoring the chatbot to meet specific business requirements. This could be related to the complexity of scripting or configuring conversational flows. **What problems is Kore.AI solving and how is that benefiting you?** Improved Customer Engagement: Kore.ai helps businesses enhance customer engagement by providing a conversational interface. This allows users to interact with systems and services in a more natural and intuitive way, leading to improved user satisfaction. Efficient Task Automation: Conversational AI platforms enable businesses to automate routine tasks and processes. This can result in increased operational efficiency, cost savings, and the ability to redirect human resources to more complex and strategic activities. **Official Response from Srinivas Borra:** > Hi Akash, Thank you for sharing your feedback on Kore.ai's features and capabilities. We understand that depending on the level of customization required, users may encounter challenges in tailoring the chatbot to meet specific business requirements. We're continuously working to improve our platform's customization options and provide resources to help users overcome any complexities they may encounter during customization. Kore.ai is dedicated to improving customer engagement by providing a conversational interface. We're also committed to enabling efficient task automation, which can lead to increased operational efficiency, cost savings, and the ability to redirect human resources to more complex and strategic activities. Your feedback is invaluable as we strive to enhance our platform to better serve our users' needs. If you have any further suggestions or encounter any challenges, please don't hesitate to reach out to our support team. We're here to assist you every step of the way. Cheers Team Kore.ai :) ### 4. Riview on Kore.ai **Rating:** 5.0/5.0 stars **Reviewed by:** Shiva Kumar B. | Software Engineer - I, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Kore.AI?** Kore.AI is the best platform which helps people to develop the chatbot and virtual assistents it is no code and low code platform where we can create chatbot easily. and the best part is they make us learn by giving training to us and helps to understand the concepts that how to build and test the bot which helps me to get best human friendly bot. **What do you dislike about Kore.AI?** I don't have any kinds which is dislikes but going on advance levels we need to explore lot of things to build UI and all as we like or business need this is not dislikes but it's kind of thin where we need to enhance ourselves **What problems is Kore.AI solving and how is that benefiting you?** The problem that Kore.AI sloves is it helps user to make things easy by example I say and explain how it works I have created atravel assistent where traveller can book a flight in the mean time he can also book cab to make fast so thatall will be on same place this can be done on app too but Here in Bot we feel an human intraction and make things quick but using NLP we can add multiple words for single thing The best to create the Bot,The great it performs **Official Response from Srinivas Borra:** > Hi Shiva, Thank you for sharing your positive experience with Kore.AI. We're thrilled to hear that you find our platform to be the best for developing chatbots and virtual assistants. We're glad that our training sessions have been helpful in understanding the concepts of building and testing bots, ultimately leading to the creation of human-friendly bots. We understand that as you progress to more advanced levels, there may be a need to explore additional features to customize the UI according to your preferences or business requirements. Kore.ai aims to simplify tasks for users.Your feedback is invaluable to us as we strive to improve our platform continually. If you have any further suggestions or need assistance, please feel free to reach out to our support team. We're here to help you every step of the way. Thank you for choosing Kore.ai for your chatbot development needs. We look forward to continuing to support you in your endeavors. Cheers Team Kore.ai :) ### 5. User-Friendly Chatbot Builder with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Yogesh J. | Delv Senior Software Eng, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Kore.AI?** The drag-and-drop interface proved to be exceptionally intuitive, allowing for a quick learning curve. Creating dialogue flows and defining actions was straightforward, and the visual representation made it easy to grasp the logic behind each interaction. However, I encountered a slight delay in understanding how to implement more complex conditions.The platform offers a robust set of features, covering the basics of natural language processing and integration with external systems. While it met most of my requirements, **What do you dislike about Kore.AI?** I encounter significant delays during building and testing chatbot. but after publishing it working as expected **What problems is Kore.AI solving and how is that benefiting you?** Traditional chatbot development can be complex and time-consuming, requiring extensive coding skills. but kore.ai provide drag-and-drop interface it simplifies the development process, making it accessible to developers with varying levels of expertise. This has significantly reduced the time and effort required to create a functional chatbot **Official Response from Srinivas Borra:** > Hi Yogesh, Thank you for taking the time to share your feedback on your experience with Kore.ai. We appreciate your feedback regarding the slight delay in understanding how to implement more complex conditions. Our team is constantly working on improving our platform and documentation to ensure that users can easily navigate through all features, including more intricate functionalities. The delay you faced is regretted and will be rectified. We understand the importance of streamlining the development and testing process, and we're committed to addressing any issues that may arise to ensure a smoother experience for our users. If you have any further feedback or suggestions for improvement, please don't hesitate to reach out to our support team. We're here to assist you every step of the way. Cheers Team Kore.ai :) ### 6. Platform terbaik untuk pengembangan chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Fathima m. | Developer, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Kore.AI?** It is easy to develop a chatbot flow to train the bot. It is easy to make an API call to have a script to do core development tasks. NLP is the easiest to use and train the bot. **What do you dislike about Kore.AI?** The platform itself should use more advanced level JavaScript. API calls should have a timeout of more than 20 seconds. **What problems is Kore.AI solving and how is that benefiting you?** Building a chatbot and training chatbots. There are many channels already available to make it easy to integrate with different channels. A data table is available for SQL querying. It is the best platform with almost all the features. **Official Response from Srinivas Borra:** > Hello Fathima, Thank you for sharing your feedback! We're glad to hear that the ease of developing chatbot flows, making API calls, and training bots with our platform's NLP has been beneficial for you. It's great to know that the platform's channel integrations and data table for SQL querying are adding value to your work as well. We appreciate your suggestions regarding advanced JavaScript support and extending the API call timeout. These are valuable insights, and we will consider them for enhancing the platform. Thanks again for your feedback, and let us know if there’s anything else we can do to help improve your experience! Cheers, Team Kore.ai :) ### 7. Training experience from Kore Ai for automation Ai **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Kore.AI?** the easy of building the dialogue flow and its publication is good **What do you dislike about Kore.AI?** To much content at one strech, we missed lot of goof functionality, even human brain can concentrate at a strech for 2 hours. it should be to and fro. show the fuchtionality and let the user practice only that and keep the training for 8 days , 1 hr daily. ultimatum is to gets hands on your software and get used to it, it will help your organisation to reach more users and clients. **What problems is Kore.AI solving and how is that benefiting you?** they are helping to reduce the operational cost which we estimates on the human force that too for the limited time, with kore ai we can give 100 % 24/7 support **Official Response from Srinivas Borra:** > Hello, Thank you for your valuable feedback! We’re glad to hear that you appreciate the ease of building dialogue flows and the publication features of our XO Platform. We understand your point about the content being overwhelming at once. Your suggestion of spreading the training over multiple sessions, allowing more time for hands-on practice, is a great idea. We believe that practical experience helps users get more comfortable with the platform, and we’ll take this into consideration to improve the training approach. It’s also great to hear that Kore.ai is helping you reduce operational costs and provide 24/7 support, ensuring a seamless experience for users and clients. Thanks again for sharing your thoughts! Let us know if there’s anything else we can assist with. Cheers, Team Kore.ai :) ### 8. Best **Rating:** 4.5/5.0 stars **Reviewed by:** Reshma S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Kore.AI?** Kore is User friendly and easy to create. Having many things to learn and hands on. Application integrations are really good. Easy to implement. Very supportive to customer. Mostly, customer will give preference to Kore.AI applications. User can easily communicate with Kore.AI applications. **What do you dislike about Kore.AI?** For new updates, Kore.ai applications are taking time and getting stuck while we work. This we can understand. Because most features are getting added to Kore.ai applications. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai is providing a platform where we can create an applications. By using those applications, customer feedbacks will get improved and we can increase customer benefits too. **Official Response from Srinivas Borra:** > Hi Reshma, Thank you for sharing your valuable feedback on your experience with Kore.ai platform. Providing a supportive environment for our customers is a top priority for us, and we're thrilled that our platform meets your expectations in this regard. Regarding the update delays and occasional performance issues, we understand your concerns. Our team is continually working to introduce new features and enhancements to Kore.ai applications, which may occasionally result in updates taking time or causing temporary slowdowns. Rest assured, we're committed to minimizing any disruptions and ensuring a smooth experience for our users. We're excited to hear that Kore.ai is helping you improve customer feedback and enhance customer benefits Empowering businesses to better serve their customers is at the core of what we do, and we're thrilled that our platform is facilitating this for you. Your feedback is invaluable to us as we strive to improve our platform and better serve our customers. If you have any further suggestions or concerns, please don't hesitate to reach out. We're here to assist you every step of the way. Cheers Team Kore.ai :) ### 9. Kore.ai Chatbot **Rating:** 3.5/5.0 stars **Reviewed by:** Chinmay B. | Senior Technical Lead, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Kore.AI?** The ease of setting up the bot, Dialogs and other Bot fetaures in a short span of time, Support for multi channel intregration and training programs. **What do you dislike about Kore.AI?** The kore webplatform lags when there is a complex flow designs and also very difficult to understand advanced micro level configurations and flow. **What problems is Kore.AI solving and how is that benefiting you?** Provides a platform to spin up a bot within no time. The support for multi channel integration is specially beneficially for a developer and customers to choose their choice of conversational channels in a very less effort and cost. **Official Response from Srinivas Borra:** > Hi Chinmay, We deeply appreciate you sharing your thoughts on your Kore.ai experience. Your feedback is invaluable in our ongoing efforts to refine our platform for optimal user satisfaction. We're delighted that you've found Kore.ai to excel in swiftly configuring bots, dialogs, and various bot features. Our commitment to multi-channel integration and accessible training programs aims to empower both developers and customers, and we're pleased to hear they've proven beneficial to you. Regrettably, we acknowledge the difficulties you've encountered with our web platform. Improving user accessibility and enhancing documentation clarity remain key priorities, and we're actively addressing these concerns. It's gratifying to hear that our platform facilitates rapid bot deployment, a testament to our dedication to providing streamlined solutions. Thank you once more for your valuable feedback. Should you have any further inquiries, issues, or suggestions, please don't hesitate to reach out. We're committed to supporting you every step of the way. Cheers Team Kore.ai :) ### 10. A Very Good no code or low code AI Platform for developers and customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Kore.AI?** - no code or low code. - user friendly interface to develop the bot. - extended features like search AI, Contactcenter AI. **What do you dislike about Kore.AI?** - nothing to dislike, so far used the trial version. **What problems is Kore.AI solving and how is that benefiting you?** - Benefits of Search AI and contact center AI features. **Official Response from Srinivas Borra:** > Hello, Thank you for your feedback! We're thrilled to hear that our platform’s no-code/low-code functionality, user-friendly interface, and extended features like Search AI and Contact Center AI have enhanced your experience. We’re also happy to know that our trial version has met your needs. If you decide to explore more, feel free to reach out— we’d be happy to assist you in further leveraging Kore.ai’s capabilities! Let us know if you need any support! Cheers, Team Kore.ai :) ### 11. future of IT **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Kore.AI?** integeration and plugins provided by kore.ai **What do you dislike about Kore.AI?** the study and learning material are very less on web **What problems is Kore.AI solving and how is that benefiting you?** as a consultant i able to develope the developer things with low efforts **Official Response from Srinivas Borra:** > Hi, Thank you for your feedback! We’re glad you appreciate out platform's integration capabilities and plugins, which simplify development efforts. We understand the need for more learning materials online and are actively working to expand our resources to better support our users. Your insights help us enhance our offerings and better serve our community! Cheers, Team Kore.ai ### 12. Good platform **Rating:** 5.0/5.0 stars **Reviewed by:** Rudra P. | Technology Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Kore.AI?** I actually liked using kore.ai for making a chatbot and its pretty simple to use, make on this platform. **What do you dislike about Kore.AI?** The site and instructions are pretty good. **What problems is Kore.AI solving and how is that benefiting you?** I think its removing the need for learning everything for basic and utilising the basic algos available currently. **Official Response from Srinivas Borra:** > Hello Rudra Thank you for sharing your feedback! We're happy to hear that you find our XO Platform simple to use for building chatbots and that our platform is helping you leverage existing algorithms effectively. We strive to make the process as accessible as possible, allowing you to focus on creating rather than starting from scratch. If you have any further suggestions or need assistance, feel free to reach out! Cheers, Team Kore.ai :) ### 13. Learnt a lot about creating Bots in an easy way using XO platform **Rating:** 4.5/5.0 stars **Reviewed by:** Bharath Kumar K. | Project Delivery Lead, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Kore.AI?** it is easy to use and easy to implement any bot from the scratch. I like the enormous number of features available in xo platform. Integration is the thing I haven't worked on yet. As per theoretical knowledge, it would be easy to integrate. **What do you dislike about Kore.AI?** I can see there is no option to view data fom the datatables. As a developer i feel it would be better if we can see the data inside tables, either by querying it or by using any GUI. Language options we have to change feew things manually, it would be better if teh bot translates it like it translates the small talk. **What problems is Kore.AI solving and how is that benefiting you?** it will help in automating customer and employee interactions through VA built on XO platform. Planning to implement it in our projects as a chat support. **Official Response from Srinivas Borra:** > Hi Bharath, Thank you for sharing your experience with XO Platform! We're delighted to hear that you find it easy to use and implement. Our goal is to provide a seamless and intuitive experience for our users, and we're glad that you find the platform user-friendly. We're thrilled that you appreciate the enormous number of features available in XO Platform. Providing a comprehensive suite of features is essential for meeting the diverse needs of our users, and we're committed to continually expanding and enhancing our platform's capabilities. Regarding integration, we're glad to hear that you find it theoretically easy to integrate with XO Platform. We're here to support you every step of the way should you decide to explore integration further. We appreciate your feedback about the lack of an option to view data from the data tables. Providing visibility into data is important, and we'll take your suggestion into consideration to improve our platform's capabilities in this area. We're happy to hear that you're planning to implement XO Platform in your projects. Automating customer and employee interactions through virtual assistants built on XO Platform can indeed streamline processes and improve efficiency, and we're excited to see how it benefits your projects. Thank you for choosing XO Platform, and we're committed to continually improving and enhancing our platform to meet your needs. If you have any further feedback or suggestions, please don't hesitate to reach out. We're here to support you every step of the way. Cheers Team Kore.ai :) ### 14. Exceptional Platform Kore AI **Rating:** 5.0/5.0 stars **Reviewed by:** Vibha C. | Engineering Lead, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2023 **What do you like best about Kore.AI?** Kore.ai is a user-friendly and easy to implement platform that significantly enhances customer experience through streamlined features. I am using this platform on a daily basis. It effortlessly incorporates API integration, facilitates the creation of dashboards, and conducts NLP analysis, contributing to a comprehensive toolset. The platform also accommodates custom Javascript code, allowing for flexible data handling. Training becomes straightforward with its intuitive interface, making the overall experience smooth and efficient. Also, the trainer was very helpful in terms of giving different examples to make understand the concepts. **What do you dislike about Kore.AI?** Maybe documentation could have more examples around the concepts. **What problems is Kore.AI solving and how is that benefiting you?** I am a data science professional and Kore.ai is helping in chatbots development with its no code -low code platform from scratch. It saves a lot of time while building, training and testing the chatbot. **Official Response from Srinivas Borra:** > Hi Vibha, Thank you for sharing your experience with Kore.ai! We're happy to hear that you find our platform user-friendly and easy to implement. It's great to know that you use our platform on a daily basis and find it beneficial for your needs. We're pleased that Kore.ai seamlessly incorporates API integration, facilitates dashboard creation, and conducts NLP analysis, providing you with a comprehensive toolset. Additionally, the ability to utilize custom Javascript code for flexible data handling adds another layer of versatility to the platform. We appreciate your feedback about the documentation. We understand the importance of having ample examples to aid understanding, and we'll certainly take your suggestion into consideration to enhance our documentation further. It's great to hear that Kore.ai is aiding you in chatbot development as a data science professional. Our no-code/low-code platform aims to streamline the entire process, from building and training to testing chatbots, ultimately saving you valuable time and resources. Thank you for choosing Kore.ai, and we're committed to continually improving and enhancing your experience with our platform. If you have any further feedback or suggestions, please don't hesitate to reach out. We're here to support you every step of the way. Cheers Team Kore.ai :) ### 15. A decent platform for creating new chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander P. | junior software developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Kore.AI?** This platform enable us to create a new chatbot which capes to multiple variations of deployment platforms **What do you dislike about Kore.AI?** might need more features to be added into chatbot **What problems is Kore.AI solving and how is that benefiting you?** provide environment and resources for me to create chatbot **Official Response from Srinivas Borra:** > Hey Alexander, Thank you for your valuable feedback! We're glad to hear that our platform has helped you create a versatile chatbot that can be deployed across multiple platforms. We understand the importance of more better features, and we're constantly working to enhance our offerings. It’s great to know that the platform provides you with the resources and environment to build your chatbot. If you have any specific feature requests or need further assistance, feel free to reach out! Cheers, Team Kore.ai :) ### 16. Great Experience working with Kore.ai Platform to develop Chatbot for Work Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil N. | Software Test Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Kore.AI?** The simplicity with which the bot platform allows setting up NLP Engine for the bot to be more realistic and more user friendly, to build and use the platform **What do you dislike about Kore.AI?** There were a few issues but the platform team was able to resolve them with quick responses. **What problems is Kore.AI solving and how is that benefiting you?** We wanted a Bot to help us with responding to some of our Customer service requests, With help of Kore.ai we are able to respond to generic customer service request **Official Response from Srinivas Borra:** > Hello Nikhil, Thank you for sharing your positive feedback about Kore.ai. We are delighted to hear that you find the simplicity of our bot platform remarkable, especially when it comes to setting up the NLP Engine. We designed our platform with a focus on user-friendliness and realism, enabling you to build and utilize bots effectively. We also appreciate your understanding regarding the few issues you encountered. Our platform team is committed to providing prompt support and resolving any issues that may arise. We're glad to hear that they were able to address your concerns with quick responses. Customer satisfaction is our top priority, and we value your patience and cooperation throughout the process. Kore.ai aims to solve various problems, and we're thrilled to hear that our platform has been beneficial to you in the realm of customer service. Responding to generic customer service requests can be time-consuming, and by leveraging Kore.ai, you have enabled a bot to assist you in handling these requests. This helps streamline your customer service operations and allows you to respond efficiently, providing a better experience for your customers. If you have any further questions, suggestions, or need assistance, please don't hesitate to reach out to us at hello@kore.ai. We are here to support you and ensure that you continue to derive maximum value from Kore.ai. ### 17. Good app for chat bot development **Rating:** 5.0/5.0 stars **Reviewed by:** Shivashankar M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Kore.AI?** i am using it for developing a standard bot part of my development basic training, i like the most is ease of use, user interface, also there are several predefined template **What do you dislike about Kore.AI?** nothing as of now , developed a simple standard bot for HR assistant **What problems is Kore.AI solving and how is that benefiting you?** i am going through chat bot development training, and developed a standard bot for HR assistant successfully, so while developing bot with kore.ai i feel amazed , mostly the user interface **Official Response from Srinivas Borra:** > "Hi Shivashankar, We're thrilled to hear that you're finding Kore.ai easy to use and that you appreciate our user interface. It's great to know that the availability of predefined templates has been helpful in your development process. We're glad to hear that you haven't encountered any issues while using Kore.ai, that you've successfully developed a standard bot for an HR assistant and that your experience with Kore.ai during your chatbot development training has been amazing. Our team works hard to provide an intuitive user interface to make the development process as smooth as possible. If you have any questions or need further assistance as you continue your development journey, please don't hesitate to reach out. We're here to support you every step of the way Cheers Team Kore.ai :)" ### 18. It awesome Training Session **Rating:** 5.0/5.0 stars **Reviewed by:** Sachin D. | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Kore.AI?** Platform easy to use, easy implementation **What do you dislike about Kore.AI?** There is no dislike on platfrom. There is no dislike on platfrom. **What problems is Kore.AI solving and how is that benefiting you?** its NLP is beautifully works. we created chatbots for IT and for HR it helped to solve common problems which daily occurs. **Official Response from Srinivas Borra:** > Hello Sachin, It's great to hear that our XO Platform's ease of use, implementation, and NLP capabilities are helping you build effective chatbots for IT and HR! Automating common problems can significantly enhance efficiency and user experience. If you need any more assistance with your projects or platform, feel free to ask! Cheers, Team Kore.ai :) ### 19. Kore Ai basic training review **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam T. | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Kore.AI?** The whole platform and the conversation design feature are provided by Xo platform. The no-code and low-code platform helps to create the dynamic feature in a single go. Also the integration of the kore ai bot with the ms teams where we can accommodate the graph and azure services. **What do you dislike about Kore.AI?** Can you please enhance the NLU as there are many ambiguities coming in while training up the bot with similar sentences or utterances? Also if we can get the support assistant right at the platform will help us to raise the query right there. **What problems is Kore.AI solving and how is that benefiting you?** Kore ai helped us to solve one of the complex issues and provided us with solutions related to IT or any assistance which helped us to communicate and finish regular activities. **Official Response from Srinivas Borra:** > Hi Shivam, Thank you for your valuable feedback regarding your experience with Kore.ai. We're thrilled that you find our platform and conversation design features beneficial. Your suggestion to enhance the NLU and integrate support assistance directly into the platform is duly noted. We're actively working on improving NLU accuracy and exploring ways to streamline query resolution processes to provide a more efficient user experience. We're glad Kore.ai could assist you in resolving complex issues and providing solutions related to IT and other assistance needs. Your satisfaction is our priority, and we're committed to continuously improving our platform to better serve your requirements. Thank you for choosing XO Platform, and we're committed to continually improving and enhancing our platform to meet your needs. If you have any further feedback or suggestions, please don't hesitate to reach out. We're here to support you every step of the way. Cheers Team Kore.ai :) ### 20. Easy to learn **Rating:** 4.5/5.0 stars **Reviewed by:** Pranathi C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Kore.AI?** It is very easy to learn and implement chatbots using kore.ai. I love that we can integrate it with google translator for various languages and train bot using external apis. **What do you dislike about Kore.AI?** The website stucks very frequently which stops developers to have a smooth development. **What problems is Kore.AI solving and how is that benefiting you?** We are creating chatbots to contact customer care and know if a user is eligible for certain products. This save time as employees dont need to manually call customer care. **Official Response from Srinivas Borra:** > Hi Pranathi, Thank you for sharing your thoughts on Kore.ai with us. We're thrilled to hear that you find our platform easy to learn and implement Regarding the website stucks you've encountered, we apologize for the disruption this has caused to your development process. Rest assured, we're actively working to resolve these issues to ensure a smoother experience for all users. It's great to know that our platform is helping you streamline customer care processes and determine product eligibility, ultimately saving time and resources by automating tasks that would otherwise require manual intervention. Your feedback is invaluable to us as we strive to continuously improve our services. Please feel free to reach out if you have any further questions or concerns. Cheers Team Kore.ai :) ### 21. Exceptional platform that simplifies bot development with user friendly interface **Rating:** 5.0/5.0 stars **Reviewed by:** Safae K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Kore.AI?** What was most helpful is the drag and drop interface for creating the conversational flows, enabling ease of use.And the fact that the platform enables connectivity with various systems and databases. **What do you dislike about Kore.AI?** There was nothing i've disliked................. **What problems is Kore.AI solving and how is that benefiting you?** It addresses the challenge of automating customer interactions trough AI-powered bots. And it’s benefits resides in providing 24/7 support- reducing response time and improving overall productivity. **Official Response from Srinivas Borra:** > Hi Safae, Thank you for sharing your experience with Kore.ai! We're thrilled that you find our platform exceptional and user-friendly. We're delighted that the drag-and-drop interface and the ability to connect with various systems and databases has made bot development easier for you. It's great to hear that you haven’t encountered any issues with our platform, as ensuring a seamless and positive user experience is our top priority. Thank you for choosing Kore.AI. If you have any further comments or suggestions, please feel free to reach out. Cheers, Team Kore.ai :) ### 22. Kore.ai Platform Review **Rating:** 4.0/5.0 stars **Reviewed by:** Desiree B. | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Kore.AI?** Platform was easy to navigate. I really liked that the dev platform was divided into 3 features 1) Design 2) Dev & 3)Training. Being able to design the bot and the design automatically converting to a dev flow was pretty convenient. I also liked the feature of sharing ongoing progress with other stakeholders to test and add comments. **What do you dislike about Kore.AI?** I found it difficult to debug issues. It would be nice while testing the flow a colored line is shown throughout the flow to tell us which path was traversed. Also I didn't find the option to delete intents or delete flows as a whole, you have manually delete each step which can be tiresome. **What problems is Kore.AI solving and how is that benefiting you?** Building solutions faster **Official Response from Srinivas Borra:** > Hi Desiree, Thank you for providing your feedback on your experience with the Kore.ai platform. It's great to know that the seamless transition from design to development was convenient for you, and that sharing ongoing progress with stakeholders was helpful in collaboration. We understand your frustration with debugging issues and appreciate your suggestions for improvement. We'll explore options to enhance the testing experience. Your input is invaluable as we strive to make the platform more efficient and user-friendly. It's fantastic to hear that Kore.ai is enabling you to build solutions faster. Our goal is to empower developers like you to create innovative solutions with ease, and we're thrilled that our platform is supporting you in this endeavor. If you have any further feedback or suggestions, please don't hesitate to reach out. We're committed to continuously improving our platform to better meet your needs. Cheers Team Kore.ai :) ### 23. Excellent experience with product. **Rating:** 5.0/5.0 stars **Reviewed by:** Waheed A. | Java Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Kore.AI?** Everything was great and best of them is XO platform. **What do you dislike about Kore.AI?** There was nothing to dislike as everything was so good. **What problems is Kore.AI solving and how is that benefiting you?** Automating the process. **Official Response from Srinivas Borra:** > Hello Waheed, Thank you for your feedback! We’re thrilled to hear that you had a great experience with Kore.ai, especially with the XO platform. It’s fantastic to know that our platform is helping automate processes and driving efficiency for you. If there’s anything else we can do to support your journey, feel free to reach out. We’re always here to help! Cheers, Team Kore.ai :) ### 24. Impressed with the Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Keerthi C. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Kore.AI?** The platform is very easy to learn. The interface is very friendly for building. I am very much interested to learn with this platform. **What do you dislike about Kore.AI?** nothing much to dislike, but two days training can be increased to 3days with less hours. That would be comfortable to attend. **What problems is Kore.AI solving and how is that benefiting you?** Innovative platform, no - code tools and solutions are used to deliver end to end customers and employee experiences. **Official Response from Srinivas Borra:** > Hi Keerthi, Thank you for sharing your experience with us! We're thrilled to hear that you find Kore.ai's platform very easy to learn. We're glad to have sparked your interest in learning with our platform. Your feedback regarding the training duration is valuable, and we'll take it into consideration. Extending the training to three days with fewer hours could indeed make it more comfortable for attendees, allowing for better absorption of the material and hands-on practice. We're delighted that you find Kore.ai to be an innovative platform, leveraging no-code tools and solutions to deliver end-to-end customer and employee experiences. Empowering users to create efficient and effective solutions is our goal, and we're committed to continuously improving our platform to meet your needs. If you have any further suggestions or specific areas you'd like to see covered in training or platform improvements, please feel free to share them with us. We're here to support your learning journey and ensure that you have a positive experience with Kore.ai. Cheers Team Kore.ai :) ### 25. Kore.AI simplified the complexities that would occur when creating a chatbot. **Rating:** 4.5/5.0 stars **Reviewed by:** Jassem Mohammed S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Kore.AI?** It is simple and very easy to create the chat bot. Lot of integeration options and features to train it with are available. **What do you dislike about Kore.AI?** The only downside would be to provide a little more clarity on the training and the inference section as scrolling through the json output in order to identify the exact reason as to why that intent was picked up was little tedious and the graphical insite is not as detailed as the json format in the utterance test case. **What problems is Kore.AI solving and how is that benefiting you?** It easier to design the narrative for a chatbot and control the conversation flow. **Official Response from Srinivas Borra:** > Hi Jassem, Thank you for sharing your experience with Kore.ai! We're thrilled to hear that you find our platform simple and easy to use. Providing users with the tools they need to train their chatbots effectively is a top priority for us. We appreciate your feedback regarding the training and inference sections. We understand the importance of clarity in understanding why specific intents are picked up, and we're continuously working to enhance this aspect of our platform. Your input regarding the JSON output and graphical insights is valuable, and we'll take it into account as we strive to improve the user experience. It's fantastic to hear that you find it easier to design the narrative and control the conversation flow using Kore.ai. Empowering users to create engaging and efficient chatbots is our goal, and we're delighted that our platform is helping you achieve that. Thank you for choosing Kore.ai, and please continue to share your insights and suggestions with us. Your feedback drives our efforts to provide the best possible experience for our users. Cheers Team Kore.ai :) ### 26. Wow Kore AI **Rating:** 4.0/5.0 stars **Reviewed by:** saichandan m. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Kore.AI?** Helpful things --> Create and deploy the dialog tasks for every user action involves in day to day life --> Integration of enterprise Web services to get real time data to show to user --> Customizaiton that can be done using different types of nodes --> In additional to the above, it supports custom javascript code to handle the data --> Training of the bots with predefined utterances, patterns, concepts, etc. **What do you dislike about Kore.AI?** Even though many options are provided in creating workflows for dialog task, I suggest creation of digital forms can be more effective. For example --> A developer or an administrator may required to create a digitial form for their business purpose. So if Kore Ai can develop a system which can create a basic digitial form automatically using the developer/administrator provided input requirements (similar to what we communicate with chat GPT). Then using the automatic created digital forms, the developers/administrators can enhance it as per their indepth requirements. This will enable the team to concentrate more on enhancing the digital form such as validations, conditions, default values and eliminates the purpose of creating everything from scratch on digital forms. **What problems is Kore.AI solving and how is that benefiting you?** Kore AI helps in viewing the day to day life required data in a simpler way with integration of vendor web services. View of bank account details, planned works, future works, etc. **Official Response from Srinivas Borra:** > Hi Saichandan, Thank you for sharing your feedback on Kore.ai! We're glad to hear that you find our platform helpful in various aspects. Providing comprehensive features and flexibility is essential for us, and we're delighted that our platform meets your needs in these areas. We appreciate your suggestion regarding the creation of digital forms. Improving the effectiveness of creating workflows for dialog tasks, including digital forms, is something we're continuously exploring. Your input on automatically generating basic digital forms based on user input requirements is valuable, and we'll consider it as we enhance our platform's capabilities. Empowering developers and administrators to streamline form creation processes can significantly improve efficiency and productivity. It's great to hear that Kore.ai helps simplify the viewing of day-to-day required data. Enabling users to access and visualize essential data in a simple and efficient manner is a key objective for us, and we're pleased that our platform contributes to achieving this goal. Thank you for choosing Kore.ai, and we appreciate your feedback. If you have any further comments or suggestions, please feel free to reach out. We're here to support you every step of the way. Cheers Team Kore.ai :) ### 27. Review for Kore.AI **Rating:** 5.0/5.0 stars **Reviewed by:** Mohith M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Kore.AI?** Easy to use Platform, Best customer support, Variety of features, integration with different channels. **What do you dislike about Kore.AI?** sometimes platform crashes without a warning. **What problems is Kore.AI solving and how is that benefiting you?** I am using it as a Virtual Assistance for HR Operations, Reduced work load on HR's, easy to report timesheets and to get regular updates, easy to ask queries. **Official Response from Srinivas Borra:** > Hey Mohith, Thank you for your valuable feedback! We’re glad to hear that Kore.ai is making a positive impact on your HR operations by reducing workload and providing easy access to time reports and updates. We also appreciate your mention of customer support and platform features. We are aware that occasional crashes can be frustrating, and our team is continuously working to improve the platform’s stability. Your input is valuable, and we’re excited to continue supporting your success! Cheers, Team Kore.ai ### 28. Amazing Learning Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sanwal Z. | Staff Business Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Kore.AI?** The openness of the trainers and their way of explaining each and every question. **What do you dislike about Kore.AI?** There is nothing what I disliked about them. **What problems is Kore.AI solving and how is that benefiting you?** It is resolving conversational and Agent Hand off problems . It will be beneficial for software houses and enterprizes to reduce the cost of managing multiple call centre and support teams. **Official Response from Srinivas Borra:** > Hi Sanwal Z., Thank you for sharing your experience with Kore.ai! We're delighted to hear that you had an amazing learning experience with us. It's wonderful to know that you appreciated the openness of our trainers and their thorough explanations. We strive to ensure that every question is answered clearly and comprehensively. We're glad that Kore.ai is effectively resolving conversational and agent handoff problems. Thank you for choosing Kore.ai. If you have any further comments or suggestions, please feel free to reach out. Cheers, Team Kore.ai :) ### 29. Kore.ai Features **Rating:** 3.5/5.0 stars **Reviewed by:** Naveen K. | Software developer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2024 **What do you like best about Kore.AI?** Good Handson Experience while learning Course and doing some certifications. Easy way to build more and customize bots easily. Ease of Implementation. **What do you dislike about Kore.AI?** Some Feature like Nodes must be in workspace level **What problems is Kore.AI solving and how is that benefiting you?** Easily capturing intent and handling with bot action and using LLM in VA. **Official Response from Srinivas Borra:** > Hello Naveen, Thank you for sharing your feedback! We're happy to hear that you've had a good hands-on experience with the courses and certifications, and that our platform is making it easier for you to build and customize bots. We understand your concern regarding the workspace-level node features, and we'll take that into consideration as we work to enhance the platform. It's great to know that Kore.ai is helping you effectively capture intent and utilize LLM in virtual assistants. Your insights are valuable, and we're always looking for ways to improve the experience. Let us know how we can continue to support you! Cheers, Team Kore.ai :) ### 30. Kore AI Basic training **Rating:** 4.5/5.0 stars **Reviewed by:** Vaishali M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Kore.AI?** Course content is very unique and easy to understand. You can definately learn it and can complete the training. I would recommend this course to the be a part of upcoming Kore AI technology. **What do you dislike about Kore.AI?** Nothing as of now would have to share on this. **What problems is Kore.AI solving and how is that benefiting you?** It helps to develop technology base communication with the different sector which improve the awarness of use and security. **Official Response from Srinivas Borra:** > Hi Vaishali, Thank you for sharing your positive feedback on our Kore.ai training course. We're delighted to hear that you found the course content to be unique and easily understandable. Your recommendation for everyone to be a part of the upcoming Kore Courses is greatly appreciated. If you have any further thoughts or feedback in the future, please don't hesitate to reach out. We're here to support your learning journey and ensure your success with Kore.ai. Cheers Team Kore.ai :) ### 31. This is exciting stuff, I urge anyone who needs help with a call-center to take a look at Kore AI. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Kore.AI?** The call center solution has changed how we work, made us more efficent. It's like night and day. Our reps are happier, and m,ore importantly so are our clients. It makes brining up information "and" suggestions that are spot on. It is also very easy to use, and since they help with Customer Support, their Customer Support is excellent, and it was very easy to integrate into our system solution. **What do you dislike about Kore.AI?** Price, not surprising. Minor, and I mean very minor bugs, which do get fixedm and sometimes quicker than I thought would be the case. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai has been a game-changer for our call center operations, significantly enhancing efficiency and overall customer experience. The platform's intuitive design and powerful automation capabilities streamlined our processes, allowing agents to focus on high-value interactions. Our Net Promoter Score (NPS) witnessed a notable uptick since implementing Kore.ai, showcasing the positive impact on customer satisfaction. The automation features have not only expedited issue resolution but also contributed to a substantial increase in revenue. The platform's versatility and adaptability to our specific needs have made it an indispensable tool in elevating our call center's performance and delivering tangible business results. **Official Response from Srinivas Borra:** > Hi, Thank you for sharing your remarkable experience with Kore.ai's Contact Center AI solution. We're overjoyed to learn that it has transformed your operations, making them more efficient and leading to increased satisfaction among both your representatives and clients. Your feedback about the platform's ability to provide accurate information and suggestions, coupled with its user-friendly design, is truly appreciated. We take great pride in delivering intuitive solutions that empower our users to excel in their roles. While we strive for perfection, we understand that occasional bugs may arise. We're grateful for your patience and understanding as we work diligently to address any issues promptly and provide you with a seamless experience. Your success story is a testament to the impact that Kore.ai's call center solution can have on businesses. We're honored to have played a part in enhancing your call center's performance and contributing to your overall success. Thank you for entrusting Kore.ai with your call center needs. We remain committed to supporting you every step of the way and look forward to continuing to exceed your expectations. Cheers Team Kore.ai :) ### 32. completed certification **Rating:** 5.0/5.0 stars **Reviewed by:** Sukanya D. | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Kore.AI?** im really happy i have completed my basic training i learned a lot things in my basic training excited more to learn advanced Ease of integration Ease to Use, Ease of Implementation, Customer support, Frequency to Use Number of Features **What do you dislike about Kore.AI?** no dislikes is there im very happy to complete **What problems is Kore.AI solving and how is that benefiting you?** it helped a lot of things to design and build the bot **Official Response from Srinivas Borra:** > Hi Sukanya, We're delighted by your positive experience completing your basic training with Kore.AI. Our commitment to providing a user-friendly platform with robust features and excellent customer support remains unwavering. We're glad you find Kore.AI easy to integrate, use, and implement, and that you've found the frequency of use and the range of features beneficial. We're pleased to learn that you have no complaints about Kore.AI, and completing the training has left you thoroughly satisfied. We're here to support you as you continue to explore more advanced topics. It's fantastic to know that Kore.AI has been instrumental in streamlining the design and development of your bot. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help you succeed in your bot development journey. Cheers Team Kore.ai :) ### 33. Kore AI Training and Platform Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Kore.AI?** Simple and interactive UI.Easy to build and implement different features. **What do you dislike about Kore.AI?** Need to add more conditional optoions and would be helpuful if the feature description could be just hovered over to see the feature details instead of going through the documentation. **What problems is Kore.AI solving and how is that benefiting you?** Providing answers to various end user queries through approximate to accurate answers. **Official Response from Srinivas Borra:** > Hello, Thank you for sharing your feedback! We’re glad to hear that you find our platform’s UI simple and interactive, making it easy to build and implement different features. Your suggestion to add more conditional options and improve feature descriptions is valuable, and we will consider how to make the platform even more intuitive for users like you. It’s great to know that our platform is helping you provide accurate answers to end-user queries, enhancing your ability to deliver helpful responses efficiently. We appreciate your insights and look forward to supporting your continued success with Kore.ai! Cheers, Team Kore.ai :) ### 34. Amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Sai Rohith P. | Software developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Kore.AI?** I like how easy and intuitive it is to use the XO platform. **What do you dislike about Kore.AI?** There are some bugs and glitches I found in the plaform sometimes, also the model takes too much time to train sometimes, I would really like this to get better with time. **What problems is Kore.AI solving and how is that benefiting you?** I'm just learning as my organization wants me to get certified in it so as to work on multiple projects they can get me. **Official Response from Srinivas Borra:** > Hey Sai, Thank you for sharing your feedback! We’re thrilled to hear that you find the XO platform easy and intuitive to use. We also appreciate your input on the bugs and glitches, as well as the training time for the model. We understand how important these factors are and are continually working to improve the platform. It's great to know that your learning journey with Kore.ai is helping you advance in your certification and upcoming projects. We wish you continued success and appreciate your valuable insights! Cheers, Team Kore.ai :) ### 35. Best Platform to build Virtual Assistants **Rating:** 5.0/5.0 stars **Reviewed by:** Sai A. | Conversational AI Developer ( Kore.ai Certified ) |NLP Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Kore.AI?** Omnichannel Integartion,Agent Connect, Smart Assist, low code,API Integration, NLP, NLP Insights, Very active support, Easy to write flows, easily implimented, Configure Own LLM,Intergate any system easily **What do you dislike about Kore.AI?** No RBAC feature in search assist,Search assit **What problems is Kore.AI solving and how is that benefiting you?** Using Kore.ai I can easily build Voice bots and connect user with Live agent using smart assist, integrating API's with no hustle **Official Response from Srinivas Borra:** > "Hi Sai, We're thrilled to hear that you're finding Kore.ai's features valuable for your business needs, including omnichannel integration, Agent Connect, and Smart Assist. We're committed to continuously improving our platform to better serve your requirements. Regarding the RBAC feature in search assist, we're actively reviewing your suggestion to enhance our offerings. We're glad that Kore.ai has been instrumental in simplifying your processes and facilitating seamless interactions between users and agents. Should you have any further suggestions or requirements, please don't hesitate to reach out. Your feedback is invaluable to us as we strive to provide the best possible experience for our users." Cheers, Team Kore.ai :) ### 36. It was very intellectual training **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Kore.AI?** The best thing is its nocode low code platform **What do you dislike about Kore.AI?** search assist and mart to be integrated with bot builder **What problems is Kore.AI solving and how is that benefiting you?** It is helping me to build complex workflow with ease. **Official Response from Srinivas Borra:** > Hello, Thank you for your feedback! We’re glad to hear that our platform's no-code/low-code platform is helping you build complex workflows with ease. We’re always looking to improve our platform and your insights help guide future enhancements. If there’s anything else we can assist you with, feel free to reach out! Cheers, Team Kore.ai :) ### 37. Great learning experience got some good hands on. **Rating:** 4.0/5.0 stars **Reviewed by:** lohit r. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2024 **What do you like best about Kore.AI?** The low code and developer friendly evnironment of urs i like the most **What do you dislike about Kore.AI?** Documentation can become better. So i that was the one i didnt like much in kore.ai. **What problems is Kore.AI solving and how is that benefiting you?** It is a conversational ai so the bot conversations are near to human interations which will make business more customer attractive and friendly. **Official Response from Srinivas Borra:** > Hi Lohit, We're thrilled to hear that you find Kore.ai's low code and developer-friendly environment beneficial. Our goal is to simplify the development process and make it accessible to all users. We appreciate your feedback regarding the documentation. We're continuously working to enhance it to provide more comprehensive and user-friendly resources. Thank you for highlighting Kore.ai's conversational AI capabilities. We're committed to enabling bot conversations that closely resemble human interactions. If you have any further suggestions or feedback, please feel free to reach out. We're here to support you in your journey with Kore.ai. Cheers Team Kore.ai :) ### 38. Developer point of view **Rating:** 4.0/5.0 stars **Reviewed by:** Martyna N. | Senior RPA Developer, Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Kore.AI?** Easily of building a new solution and testing it. Friendly layout. Big database with documentation about the product. **What do you dislike about Kore.AI?** Building solution in multiple language - a lot of testing and maintenance needed to stabilise a solution. **What problems is Kore.AI solving and how is that benefiting you?** Kore.Ai gives the customers support with navigation on websites or searching for a solution on theirs problems. **Official Response from Srinivas Borra:** > Hi Martyna, Thank you for sharing your feedback regarding your experience with the Kore.ai platform. We're thrilled to hear that you find it easy to build and test new solutions, with a friendly layout and access to a comprehensive database and documentation. Providing developers with the tools and resources they need to succeed is a top priority for us, and we're glad that our platform meets your needs in this regard. We understand the challenges associated with building solutions in multiple languages, including the need for extensive testing and maintenance to stabilize them. Your feedback is valuable, and we're continually working to improve our platform to streamline the development process and reduce the burden of testing and maintenance for our users. We're delighted to know that Kore.ai provides support to customers by assisting with website navigation and helping them find solutions to their problems. Our platform is designed to empower businesses to provide excellent customer service and support, and we're glad to hear that it's making a positive impact for you and your customers. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're committed to providing you with the support you need to succeed with Kore.ai. Cheers Team Kore.ai :) ### 39. A good learning platform, Where we are exploring and learning new things **Rating:** 4.0/5.0 stars **Reviewed by:** Shruthi V. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Kore.AI?** A new way of coding and getting to expore new things **What do you dislike about Kore.AI?** The platform is not compltely stable, It requires refresh after woking in the platform for 30 minutes and cache has some issue because of which we are facing issues **What problems is Kore.AI solving and how is that benefiting you?** Making us easy to code and integrate to client environment **Official Response from Srinivas Borra:** > Hi Shruthi, Thank you for sharing your feedback with us regarding your experience with the Kore.ai platform. We're thrilled to hear that you find it to be a new and innovative way of coding, allowing you to explore new things. Your enthusiasm for trying out new approaches to coding is truly inspiring, and we're glad that our platform could facilitate that for you. We apologize for the instability you've encountered while using the platform. It's disheartening to hear about the need for frequent refreshes and cache issues that disrupt your workflow. Ensuring a stable and reliable platform is paramount for us, and we're actively working to address these technical issues to provide you with a smoother experience. We're delighted to know that our platform has made coding and integration into client environments easier for you. Our goal is to empower developers like yourself with tools and features that simplify the development process and facilitate seamless integration with client systems. Your feedback is invaluable to us as we strive to improve our platform and provide you with the best possible experience. If you have any further concerns or suggestions, please don't hesitate to reach out. We're here to support you every step of the way. Cheers Team Kore.ai :) ### 40. Xo platform user-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Malyadri M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Kore.AI?** The xo platform is is very user-friendly The work flow is pretty simple and user-friendly. Auto save option makes developers life easy. The NLP configuration is easy. I feel even non IT back ground people can build bots. Deploy and publish options are pretty simple. **What do you dislike about Kore.AI?** While interacting with data base,I felt inconvenience. It would be good if you can make it more user friendly to retrieve data and add new data atleast for some testing purpose. **What problems is Kore.AI solving and how is that benefiting you?** We are exploring the business in conventional chats area. **Official Response from Srinivas Borra:** > Hi Malyadri, We're delighted to hear that you find the xo platform user-friendly and that the workflow simplicity, auto-save feature, and NLP configuration ease have contributed to a positive development experience. We're committed to providing intuitive tools to empower both technical and non-technical users in building bots. We apologize for any inconvenience you experienced while interacting with the database. Your feedback is invaluable, and we'll work on making data retrieval and addition more user-friendly, particularly for testing purposes. Thank you for sharing your business exploration plans in conventional chat areas. Should you need any assistance or have further feedback, please feel free to reach out. We're here to support your journey and enhance your experience with our platform. Cheers Team Kore.ai :) ### 41. Very good experience working on XO platform **Rating:** 4.0/5.0 stars **Reviewed by:** Sravan Kumar K. | Machine Learning Data Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Kore.AI?** Drag and drop modules and having multiple options for adding nodes. **What do you dislike about Kore.AI?** I haven't faced any issues while working on the XO Platform. **What problems is Kore.AI solving and how is that benefiting you?** Having drag and drop modules helps in saving a lot of time. **Official Response from Srinivas Borra:** > Hi Sravan Kumar, Thank you for sharing your experience with Kore.ai! We're delighted to hear that you had a very good experience working on the XO platform. It's great to know that you appreciate the drag-and-drop modules and the multiple options for adding nodes. We're glad these features have helped streamline your work and save you time. We're pleased to hear that you haven't faced any issues while working on the XO platform. Ensuring a seamless experience for our users is a top priority for us. Thank you for choosing Kore.ai. If you have any further comments or suggestions, please feel free to reach out. Cheers, Team Kore.ai :) ### 42. Kore.ai XO platform review **Rating:** 4.5/5.0 stars **Reviewed by:** Gurmeet S. | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Kore.AI?** The platform has totally no code environment which is pretty comprehensive for any beginner with no code knowledge. The interface is really cool and smooth to use. **What do you dislike about Kore.AI?** Sometimes the portal gets hanged and the website doesn't work properly if we click the "Previous Page" button in the browser. **What problems is Kore.AI solving and how is that benefiting you?** Making the process of creating excellent VAs 100x faster and better by integrating AI tools like OpenAI. **Official Response from Srinivas Borra:** > Hi Gurmeet, Thank you for sharing your positive feedback on your experience with Kore.ai platform. We're thrilled to hear that you find our no-code environment comprehensive and user-friendly. Empowering users with diverse skill levels to create virtual assistants effortlessly is a top priority for us, and we're delighted that our platform meets your expectations in this regard. We apologize for any inconvenience caused by occasional portal hang-ups and website issues. Ensuring a seamless and reliable experience for our users is paramount, and we're actively working to address these concerns to provide a smoother experience. Our goal is to provide cutting-edge tools and features that empower businesses to thrive in the digital landscape, and we're thrilled that our platform is facilitating this for you. If you have any further feedback or suggestions for improvement, please don't hesitate to reach out. We're committed to providing you with the best possible experience with Kore.ai and ensuring that it continues to meet all your business needs. Cheers Team Kore.ai :) ### 43. I learned lot of knowledge. **Rating:** 5.0/5.0 stars **Reviewed by:** Anjali B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Kore.AI?** All things are good I like the help system in paltform where we can check related to topic documentation and more facilites like auto generating utrrance and more events **What do you dislike about Kore.AI?** nothing major i founf but sometime website cache issue infaced and lagging becase of that faced dificulties **What problems is Kore.AI solving and how is that benefiting you?** I made Chat bot for user interaction for ease communications so there is benefit user can connect virtual and digitally easy to add in website and also have lots of featyre can provide in chat bot **Official Response from Srinivas Borra:** > Hi Anjali, We're thrilled to hear that you're enjoying the various features of Kore platform. We strive to provide a seamless experience for our users, and we're glad that all aspects of Kore have been positive for you. We apologize for any inconvenience caused by occasional website cache issues. We're continuously working to optimize performance and address any technical issues promptly. It's fantastic to hear that the chatbot you've created has streamlined communications for users and made it easier for them to connect digitally. We're committed to providing innovative features and seamless integration options to enhance user experiences. If you have any further feedback or suggestions, please feel free to share them with us. Your insights are invaluable as we continue to improve our platform. Cheers Team Kore.ai :) ### 44. Wisely designed AI Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Bharath C. | Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Kore.AI?** Its UI is very easy. Documentation is good. **What do you dislike about Kore.AI?** Need more examples in documentation and Forums response is very slow. **What problems is Kore.AI solving and how is that benefiting you?** Its solving the problem for general and intelligent conversations which saves time for an individual. Its handling of many queries saves time. **Official Response from Srinivas Borra:** > Hi Bharath, Thank you for sharing your feedback with us. We're delighted to hear that you find Kore.ai's UI easy to use and the documentation helpful. We're continuously working to improve our documentation and will take your suggestion for more examples into account to provide better guidance for our users. We understand your concern about the response time in our forums and apologize for any inconvenience caused. We're committed to improving our support channels to ensure timely assistance for all our users. It's great to know that Kore.ai is effectively solving problems for both general and intelligent conversations, ultimately saving you time. Handling numerous queries efficiently is a priority for us, and we're pleased that our platform is meeting your needs in this regard. If you have any further suggestions or encounter any issues, please don't hesitate to reach out. We're dedicated to providing a seamless and productive experience for our users, and your feedback helps us achieve that goal. Cheers Team Kore.ai :) ### 45. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ewelina J. | Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Kore.AI?** Very intiuitive, userfreindly platform. A lot of helpfull tools and reports to improve your bot. A lot of possibilities to create a complex bot that will meet all your customers expectations (customer support). Easy of implementation and integration. **What do you dislike about Kore.AI?** Everything on this platform is great and useful. **What problems is Kore.AI solving and how is that benefiting you?** Thanks to the chat bot we provide to the customers a new communication chanel, what supports the customers but also my Customer Operation team. **Official Response from Srinivas Borra:** > Hi Ewelina, Thank you for sharing your experience with Kore.ai! We're thrilled to hear that you find our platform great and user-friendly. It's wonderful to know that you appreciate the intuitive interface, helpful tools, and reports that enhance your bot's performance. We're glad that the platform's capabilities allow you to create complex bots that meet all your customers' expectations. We're pleased to hear that everything on the platform is great and useful. Ensuring a positive experience for our users is very important to us. Thank you for choosing Kore.ai. If you have any further comments or suggestions, please feel free to reach out. Cheers, Team Kore.ai :) ### 46. Good to learn, helpful and quicker **Rating:** 4.5/5.0 stars **Reviewed by:** Vignesh P. | Senior developper, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Kore.AI?** Ease to build conversational AI/ Design better conversation experience **What do you dislike about Kore.AI?** limitation or issues with platform(concepts) **What problems is Kore.AI solving and how is that benefiting you?** designing conversation on business requirements **Official Response from Srinivas Borra:** > Hi Vignesh, Thank you for your feedback! We're glad to hear that you find our platform helpful in designing better conversational experiences. We understand there may be some limitations or issues with the platform, and we're constantly working on improvements. It's great that XO Platform is helping you tailor conversations to meet your business requirements. Your insights are invaluable as we continue to refine the platform. Please let us know if you have any further suggestions or need additional support! Cheers, Team Kore.ai :) ### 47. Kore.ai XO Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo D. | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Kore.AI?** Starting as low as free. Intuitive no-code development environment and easily extended using Javascript. Dozens of OOB integrations at hand. Hybrid and On-Premise options alongside cloud deployments. Great NLP engine. **What do you dislike about Kore.AI?** No real downgrades with the platform. Perhaps a Premium support available for short term use. Integration with Google Bard **What problems is Kore.AI solving and how is that benefiting you?** Easly adaptable to different use cases (internal and external). Great to automate repetitive support tasks and basic help. Great for assisting end users to check status of their cases and to deliver FAQ without frustrating or intricated desicion trees. Works great in Spanish. **Official Response from Srinivas Borra:** > Hi Gustavo, Thank you for providing your feedback! We're delighted to hear that you find our platform's features appealing. We're committed to providing a versatile and user-friendly platform that meets the needs of a wide range of users. Regarding your suggestion for a Premium support option, we appreciate your input and will consider it as we continue to enhance our offerings. Integration with Google Bard sounds like a valuable addition, and we'll explore possibilities for further integration to enhance the platform's capabilities. It's great to know that our platform is easily adaptable to different use cases and languages. We strive to provide solutions that streamline processes and improve efficiency, whether it's automating support tasks or delivering FAQs in a user-friendly manner. Thank you for choosing our platform, and we're committed to continually improving and evolving to better meet your needs. If you have any further feedback or suggestions, please don't hesitate to reach out. We're here to support you every step of the way. Cheers Team Kore.ai :) ### 48. It's an amazing platform to create to handle chatbots **Rating:** 5.0/5.0 stars **Reviewed by:** Sai Praneeth M. | Senior Test Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Kore.AI?** The platform is very user friendly and has many advanced features in the platform. It has drag and drop features which are very useful in designing the flows **What do you dislike about Kore.AI?** Well, I didnot find any such in my usage **What problems is Kore.AI solving and how is that benefiting you?** It's helping to design and deploy AI chat bots which are helpful in creating virtual assistants and handling them **Official Response from Srinivas Borra:** > Hi Sai, Thank you for taking the time to share your positive experience with Kore.AI. We're thrilled to hear that you find our platform to be user-friendly and packed with advanced features. We're delighted to know that you don't have any negative feedback about the platform. Our team works hard to ensure that Kore.AI meets and exceeds the expectations of our users, and it's incredibly rewarding to hear that we're succeeding in that regard. If you ever have any questions or need assistance with any aspect of our platform, please feel free to reach out to our support team. We're here to support you every step of the way. Thank you once again for your kind words and for choosing Kore.AI for your chatbot development needs. Cheers Team Kore.ai :) ### 49. Great experience with Kore.AI **Rating:** 5.0/5.0 stars **Reviewed by:** Anil S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Kore.AI?** It's very easy to understand the things in kore.ai, good to use , its human interactive not feeling like robatic bot. and best I like is travel assistant bot and i personally worked on it. **What do you dislike about Kore.AI?** Basically very less. as I am beginner with the kore.ai I got some quries elongs to the bot. and this is not as much as AI kind of thing. we need to train the bot each time. There are not much things to say about dislikes. **What problems is Kore.AI solving and how is that benefiting you?** It's very intelligent. But we need to train the bot one time. it will gives the results with the virtual assistant as I worked with travel assistant for booking tickets for airways and cab and many with different use cases making user friendly. **Official Response from Srinivas Borra:** > Hi Anil, It's great to hear that you find Kore.ai platform humanlike, easy to understand and use. We're thrilled that you enjoyed working on the travel assistant bot, and we're glad to hear about your positive experience with it. As a beginner with Kore.ai, it's understandable that you may have some queries about the bot and the training process. While there may be some initial learning curves, we're here to support you every step of the way. We're continuously working to enhance our platform and make it more intuitive for users of all levels of experience. Regarding training the bot, we appreciate your feedback. Training the bot is indeed an essential aspect of AI-driven solutions, and while it may require some initial effort, it ultimately helps improve the bot's performance and accuracy over time. We're glad to hear that you've had success with the travel assistant bot, especially in booking tickets for airways and cabs, and we're committed to providing user-friendly experiences that meet your needs. Thank you for sharing your experience with Kore.ai. If you have any further feedback or questions, please feel free to reach out. We're here to support you on your journey with Kore.ai. Cheers Team Kore.ai :) ### 50. Very friendly platform to create chatbots **Rating:** 5.0/5.0 stars **Reviewed by:** Marlene S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Kore.AI?** It gives you access to create and publish your chat bot by creating it from the platform, you can test and learn. They have a community that has been growing, where there are some frequently asked questions that can be consulted. **What do you dislike about Kore.AI?** Sometimes you can get lost in the documentation because there is a lot of it. **What problems is Kore.AI solving and how is that benefiting you?** It allows you to create conversations in a simple way, as it is low code it allows you to focus more on solving the rest of the technical problems and Kore takes care of the conversational part. **Official Response from Srinivas Borra:** > Hi Marlene, Thank you for sharing your thoughts on Kore.ai! It's great to hear that you appreciate the accessibility provided by the platform. We understand your concern about the extensive documentation, and we'll take this feedback into consideration to ensure that it remains navigable and user-friendly for all users. Our aim is to provide comprehensive resources while also ensuring they remain easily digestible and accessible. We're glad to hear that you find the platform's low-code approach beneficial, allowing you to focus more on solving technical challenges while the platform handles the conversational aspects. Empowering users to streamline the development process and focus on problem-solving is a key objective for us, and we're pleased that our platform is able to facilitate this. Thank you for choosing Kore.AI, and we appreciate your feedback. If you have any further comments or suggestions, please feel free to reach out. We're here to support you every step of the way. Cheers Team Kore.ai :) - [View Kore.AI pricing details and edition comparison](https://www.g2.com/products/kore-ai/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+06%3A55%3A33+-0500&secure%5Bsession_id%5D=d075ca53-ed57-472e-9bf7-068ed60077d3&secure%5Btoken%5D=7d327d176b0672c27dbcc2e544ccef3f574daa7b889f82e796d14013847357ba&format=llm_user) ## Kore.AI Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon EC2](https://www.g2.com/products/amazon-ec2/reviews) - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) - [Axero](https://www.g2.com/products/axero/reviews) - [Azure AI Studio](https://www.g2.com/products/azure-ai-studio/reviews) - [Azure OpenAI Service](https://www.g2.com/products/azure-openai-service/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 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Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning **Workflow Design & Integration - AI Orchestration** - Dependency Management - Workflow Coordination - Multi-Provider API Connectivity - Multi-Step Workflow Creation - Enterprise System Integration - Real-Time Data Pipelines **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language - Full Text Search **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Performance Optimization & Analytics - AI Orchestration** - Workflow Performance Dashboards - Workflow Reporting - Resource Utilization Monitoring - Computational Resource Management - Dynamic Scaling - Component Monitoring **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search - Fuzzy Search **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Functionality** - Personalization - Search Analytics - Integrations - Visual Analytics - Real-Time Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Security and privacy - AI Voice Assistants** - Encrypted communication **Governance & Compliance Controls - AI Orchestration** - Regulatory Compliance - Governance Policy Enforcement - Role-Based Access Control - Audit Trail Management - Security Protocols **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Sentiment Analysis - Data Import/Export - Behavior Tracking - Data Storage Management - Single Sign On - AI Copilot - API - Multiple Data Sources - Activity Dashboard - Forecasting - Metadata Management - File Management - Text Analysis - Drag & Drop - Compliance Management - Tagging - Indexing - Autocomplete - For eCommerce - Customer Database - Catalog Management - Query Suggestions - Document Management - Access Controls/Permissions - Content Management - Generative AI - Task Management - Reporting & Statistics - Search/Filter - Data Capture and Transfer - Data Visualization - Alerts/Notifications - For Enterprises - User Management **Compatibility - AI Voice Assistants** - Cross platform compatibility **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top Kore.AI Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,732 reviews) - 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