Iru Reviews & Product Details

First off, the team and the sheer energy, enthusiasm, and genuine support they bring is universally unmatched. Then there's the platform itself, What really stands out about IRU is how refreshingly clean, lightning fast, and intuitive it is. It strikes that rare balance of robust functionality delivered through an interface so streamlined that both seasoned IT Pros and non-technical users can jump right into. Also, there's "Liftoff" which is a well-designed feature that guides new users through onboarding with clear visual status indicators, showing exactly how close their device setup is to completion. The instant LOCK and ERASE features save my team a ton of time, especially when we’re managing a larger number of devices. I also like that the portal brings together the inventory details we need, including device status, last check-in, and user. To top it off the support team is very good and quick to respond. Setup was very quick, and migration didn’t take too long. It’s one of the best products we’ve ever used! Review collected by and hosted on G2.com.

I’d like the ability to save device records as a backup; that would be a valuable feature for retroactive reporting. Review collected by and hosted on G2.com.

What I liked most about Iru is how easy it makes Apple device management without giving up any of the capability we need. Building profiles, creating policies, and deploying them to our fleet is intuitive. I could get things configured and rolled out quickly instead of fighting a complicated interface or digging through documentation. Their customer service stood out just as much. Every time we reached out, the team was responsive and knowledgeable, and they wanted to help us succeed. For an IT team that needs to move fast, that support makes a real difference. Iru is also a much better value than an expensive solution like Jamf, so it’s easy to recommend to any organization that wants powerful device management at a reasonable price. Review collected by and hosted on G2.com.

The main drawback is that some advanced features and customization options aren’t as deep as what larger platforms like Jamf offer, so complex or unusual workflows can take extra effort. The community and third-party resources are also smaller, so finding answers online isn’t always as easy. Reporting could be more robust, though it keeps improving with each update. Review collected by and hosted on G2.com.

Iru makes managing our Apple fleet much less work. Zero-touch enrollment through Apple Business Manager means a new MacBook or iPad comes out of the box already set up, with our settings and apps on it. That has saved us a lot of time at the start of each school year. Blueprints are easy to understand: we keep separate setups for church staff, teachers and student devices, and changing a setting in one place applies it to every device in that group. The Auto Apps library is a big help too. Common apps install and stay updated with no packaging on our end. The built-in security and compliance settings make it simple to get devices into a secure state, even for a small IT team without a dedicated security person. Support has been quick to respond and knows the product well. Review collected by and hosted on G2.com.

Iru is still built mainly for Apple. Windows and Android support is newer and less complete, which matters for an organization like ours that doesn’t run only Apple devices. Reporting could be more flexible. Building custom reports or exporting exactly the data we need sometimes takes extra steps. The rename from Kandji also caused some short-term confusion, since documentation, search results and community posts still mostly say “Kandji.” Finally, pricing can be a stretch for a nonprofit or school budget compared with simpler MDM tools. Review collected by and hosted on G2.com.

We’re a Mac-first company. Every laptop we have, with the exception of one, is a MacBook, and Iru (formerly Kandji) has been the backbone of how we manage them. Enrollment is smooth, and devices get configured consistently without a lot of hands-on IT effort.

The biggest win for us is how well Iru integrates with our GRC platform. It automatically feeds device posture data like OS and application updates, disk encryption status, screen lock settings, antivirus presence, and password manager usage. That means we’re not chasing down screenshots or running manual spot checks when evidence is needed. The data is just there, current, and trustworthy. Review collected by and hosted on G2.com.

When it was Kandji, I didn't like that I had to manage the one Windows machine from another MDM, but now I can manage the Windows machine in Iru as well. Review collected by and hosted on G2.com.

Compared to other MDMs, I love the Iru Endpoint UX and UI. One feature I'm particularly fond of is the Blueprint mapping with conditional rules. It makes it easy to grasp at a glance what's applied to my devices. Support, both from the AI inside the actual platform and from humans through chat is also fantastic. Not having to wait for days to get answers to your questions keeps me productive. Review collected by and hosted on G2.com.

I've found it hard to customize software updates in a way that feels great for the end user. I want to enforce updates without being intrusive which is a challenge, perhaps not specific to Iru but a challenge nonetheless. I want to let my users defer mandatory updates up to a certain point, not be punished or surprised by them. I'm still new to Iru so might be a knowledge problem. Review collected by and hosted on G2.com.

It was very simple to get setup and get all of our devices enrolled. Helped us get into compliance and report easily to Drata. Found and patched so many critical software vulnerabilities. Review collected by and hosted on G2.com.

Honestly nothing. We're a very small company with no dedicated IT staff and it's incredible easy to manage. Our customer success manager Alex is fantastic to work with and answers all of our questions. If I had to say something, I wish there was a self-service version for smaller companies. Review collected by and hosted on G2.com.

The biggest change is visibility. On the first check in after we migrated back, Iru reported a Mac with System Integrity Protection disabled. We hold ISO 27001 certification, I had spent three years telling auditors our endpoints were controlled, and on that machine they were not. The platform I was paying for in the meantime never surfaced it once. Iru found it before the migration was finished.

Third party patching is substantially broader than it was in 2022 and now covers most of what I used to chase by hand.

I also want to credit the account management, which is not a product feature but is part of why I came back. When we returned I asked for my original account manager by name and got her. Most vendors sell you the platform and hand you a support portal and a renewal date. Iru treats the relationship as part of what you are buying. Review collected by and hosted on G2.com.

My previous answer here was the identity tie in, and I would update it rather than repeat it. Three specifics from our migration back.

Devices brought over through migration do not get the automatic enrollment local administrator account, because that account depends on Setup Assistant. Anyone moving an existing fleet rather than enrolling new hardware should plan around that.

SAP Privileges elevation auditing would not send data in our environment.

And where a setting has to be changed at the machine, such as re-enabling System Integrity Protection, no console can reach it. That is Apple's boundary rather than Iru's, but it is the honest answer to what I would want improved. Iru told me the machine was exposed, which the other platform never did, and then I still had to sit down next to the user and fix it by hand. Review collected by and hosted on G2.com.

Been using Iru for a while now and it's become one of those tools I don't think twice about anymore. It just works.

UI/UX is clean and doesn't overwhelm you. Everything's where you'd expect it to be, and I didn't need a manual to figure out the layout. Navigating between devices, scripts, and policies feels natural, and the dashboard actually surfaces the stuff you care about instead of burying it.

Integrations are solid - the big ones you need for an MDM to work, work well (Entra, Apple Business, Autopilot).

Performance has been solid. Scripts run reliably, the agent doesn't eat resources, and I'm not sitting around waiting for things to sync. Multi-endpoint stuff stays snappy even as we've scaled up.

Pricing/ROI makes sense for what you get. It's not the cheapest thing on the shelf, but the time it saves easily justifies the cost, especially when you factor in how much manual remediation work it takes off your plate. The value shows up fast. I'm able to turn around replacement laptops in very short order and onboardings are pretty much solved.

Support/Onboarding was smoother than I expected. Getting set up didn't drag out, and when I had questions the team was responsive and actually helpful rather than sending canned replies.

AI/Intelligence features are nice though I admittedly don't use them much. I think the AI support bot is actually quite good, though. It handles a lot of my questions without escalating to a human. While I always prefer a human - the AI bot has good context.

All in all, easy recommend. It's reliable, thoughtfully built, and pays for itself. Review collected by and hosted on G2.com.

The Windows capabilities were rolled out a bit quickly with some things not fully solved yet. Not a huge issue - we were on Iru specifically for our Mac fleet. They have been rolling out features for Windows regularly though and we have been able to migrate from InTune.

Integrations could potentially use some work. There just aren't many so we have to use the API to sync to our asset database/ITSM. Review collected by and hosted on G2.com.

The zero-touch deployment has been a game-changer for us. New Apple devices arrive, enrol automatically, and land in the right configuration without any manual setup. It's cut down significantly on the time our we spend on device provisioning. Its depth of Apple-specific functionality stands out compared to more generic MDM platforms. Things like FileVault enforcement, automated OS updates, and Apple Business Manager integration just work, with none of the workarounds we needed with previous tools. Review collected by and hosted on G2.com.

Some of the more advanced policy configurations take a bit of trial and error to get right at first. Clearer in-platform guidance, along with a few practical examples for less common use cases, would make the initial setup easier. Review collected by and hosted on G2.com.

Jeenie runs an all-Mac fleet of about 40 endpoints supporting a healthcare-adjacent language services business. Our compliance obligations are real — SOC 2 Type II, HIPAA, GDPR, and we're currently working toward ISO 27001 and ISO 42001. Iru is what makes managing that fleet a part-time job instead of a full-time one.

The biggest win has been compliance evidence. When auditors ask us to prove full-disk encryption, we point to a FileVault profile enforced through Iru across every enrolled device, with escrowed recovery keys we can pull via the API. When they ask how our EDR agent gets deployed and stays deployed, we point to the Blueprint that installs and enforces it. Fleet inventory, per-device compliance status, profile enforcement — it's a screenshot away instead of a two-week evidence-gathering fire drill. For a small team, that difference is enormous.

Blueprints and Assignment Maps are the features I'd show any prospective customer first. Define the desired state once, assign it, and every Mac converges on it — new hires included. Custom Profiles and Custom Apps cover everything else, so we're never stuck waiting for a feature to exist. And the API means Iru fits into our workflows instead of forcing us into a console-only rhythm.

Onboarding a laptop is enrollment plus a Blueprint, not a checklist. Offboarding is handled remotely. Iru's managed local admin account has bailed us out of situations that would otherwise have meant a trip to Apple with proof of purchase.

Iru is one of the few tools in our stack I don't have to think about, which is the highest compliment I can pay a platform. The price and value I am getting from IRU are worth the cost. It has helped keep our fleet up to date and deploy new apps faster. Review collected by and hosted on G2.com.

I have no issues with IRU at this time. Review collected by and hosted on G2.com.