Guru Reviews & Product Details

What I like most about Guru is how smartly it organizes company knowledge and makes it instantly available wherever you work. The card-based system keeps information clean, clear, and well-structured, which makes it easy for teams to understand and use. The browser extension is one of Guru's strongest features; it brings answers directly inside applications like Gmail, Zendesk, Slack, or internal dashboards, eliminating the need to switch between tabs. Review collected by and hosted on G2.com.

Guru's initial setup can feel complex because admins have to organize collections, boards, groups, permissions, and verification rules. If the structure is not planned well from the beginning, the knowledge base can become cluttered or difficult to navigate. For bigger organizations, managing verification reminders and expired cards can be time-consuming. Review collected by and hosted on G2.com.

What I like best about Guru is the way it transforms team knowledge into an organized, searchable, and always up-to-date source of truth. The card-based system is simple yet very powerful. Each card contains exactly the information you need, clearly structured, easy to read, and easy to share. The real magic, however, is Guru's browser extension. Instead of switching tabs or searching through long documents. Review collected by and hosted on G2.com.

The biggest challenge with Guru is the initial setup, which can feel overwhelming for new admins. Organizing collections, boards, verification rules, groups, and permissions requires careful planning. If the structure is not designed properly from the beginning, the knowledge base can quickly become complicated or cluttered. For larger teams, keeping track of expired or stale cards can sometimes be a continuous task. Review collected by and hosted on G2.com.

One of the most useful aspects of Guru is the way it delivers information at the exact moment you need it. The browser extension is incredibly smart while you are writing an email or opening a tool; Guru automatically displays relevant knowledge cards. The car-based structure makes it easy to keep content organized and readable. The verification workflow is another highlight. It assigns experts who must confirm the validity of the information periodically, preventing outdated knowledge from being shared across the team. Review collected by and hosted on G2.com.

Guru can be overwhelming to set up, especially when deciding how to structure collections, boards, tags, and access permissions. Maintaining verification cycles requires discipline if content owners forget to verify expired cards, the workspace can fill up with outdated information. The UI has many features packed into it, making it slightly confusing for beginners who prefer a simpler, minimal interface. Review collected by and hosted on G2.com.

Guru's biggest strength is how effortlessly it integrates into everyday work. The browser extension is incredibly smart; it shows the right information at the moment you are writing an email, responding to a chat, or browsing a tool. Instead of searching through folders, the answer simply appears where you are working. The verification system is also a standout feature. Each piece of information is assigned an expert who must periodically confirm that the content is still correct. Review collected by and hosted on G2.com.

Guru can become a bit overwhelming during setup, especially when organizing large collections and defining permissions for different teams. Maintaining the verification cycle also requires discipline; if owners don't review their cards regularly, the workspace can accumulate outdated content. The UI, while rich, can sometimes feel dense, especially for new users who are simply trying to find one piece of information. Review collected by and hosted on G2.com.

What I like best about Guru is how much it boosts both individual and team efficiency.

It cuts down the time we spend hunting for information and helps us organize knowledge and internal processes in a clean, accessible way. Instead of scattered docs and repeated questions, everything lives in one place, kept up-to-date and easy for anyone to find. It’s saved us hours and made cross-team alignment much smoother. Review collected by and hosted on G2.com.

1. Keeping content updated can require discipline

Guru does a great job surfacing knowledge, but it still relies on teams to regularly verify and maintain cards. Without clear ownership, information can become stale.

2. The verification system can feel demanding

While helpful, the reminders and verification workflow can become a bit noisy for teams with large knowledge bases or many SMEs. Review collected by and hosted on G2.com.

Guru truly shines because of how naturally it fits into daily workflows. The browser extension is extremely powerful whenever you are responding to a customer ticket, writing an email, or searching for something online. It automatically recommends a relevant knowledge card without you needing to open another tab. The verification feature is another strong advantage. Each card has an assigned expert responsible for regularly reviewing and confirming its accuracy. Review collected by and hosted on G2.com.

One challenge with Guru is that it requires disciplined maintenance. If teams do not actively verify cards or keep ownership clear, the knowledge base can become clutters with expired or outdated content. New users may also find the UI slightly complex, particularly when managing large collections or trying to reorganize knowledge across departments. The initial setup, defining collections, permissions, and verification rules, can take time, especially for companies with many departments and large documentation needs. Review collected by and hosted on G2.com.

The most impressive aspect of Guru is how naturally it integrates into everyday work without forcing the user to switch tools or interrupt their workflow. Whether you're responding to customer chats, writing emails, troubleshooting an issue, or collaborating in Slack or Teams, Guru brings relevant information to you automatically. Review collected by and hosted on G2.com.

The biggest challenge with Guru is the initial setup and ongoing maintenance, especially for larger companies. Creating the correct structure, collections, boards, groups, permissions, and verification rules can feel overwhelming for admins. If teams don't maintain proper ownership, some cards may expire or remain unverified, which creates unnecessary clutter. Review collected by and hosted on G2.com.

The GURU.AI is very easy to use because of its clean UI that gives better User Experience, which makes it usable everyday into the workflow. GURU AI integrates well within the browser extensions as Cards and also with other mostly used platforms. And Also its implementation process is direct to the point and take no time to start using the platform. It has so many AI features that make cool ecosystem. Review collected by and hosted on G2.com.

The drawback of GURU.AI often revolve the administrative burden required to maintain the system and certain limitations in advanced content creation. Also UI becomes laggy when Knowledge base and team grows. And Also Customer Support take longer time to required even on simple queries. Review collected by and hosted on G2.com.

The guru.AI is very easy to use becuase of its clean interface that requires very little training for the first time, so this accessbility significanlty increases our frequency of use, as me and my team relies on it multiple time a day. It Provides direclty integration cards with extensions and natives plateform also, which looks like ecosystem. And Also implementation process of GURU requires zero time to get into the platform, so there is no confusion about the platform. Review collected by and hosted on G2.com.

In guru.AI problem is when migrating our exisiting large knowledge base and setting up the verification structure tool time and manual effort also. And formatting options is feels too basic for complex knowledge operations. And Also Customer Support of guru.AI takes time to respond and solution are also not that effective. Review collected by and hosted on G2.com.

Guru.ai is very easy to use becuase of its clean, card based inteface and seamless integration provided by its extensions and native connectors tools. And its implementation process is so smooth that take zero time to configure things and adopt platform. so now it becomes daily part of the my worflow. And Also it provides large numbers of features with AI so it becomes reliable tool for information accuracy. Review collected by and hosted on G2.com.

In Guru.ai sometimes it requires very precise keyword to retrive specific content. And big challenge is content maintenance as knowledge base becomes bigger content verification of GURU AI starts failing to verify the accuracy of the informatin. And Also Customer Support responses are delayed for complex technical and billing issues. Review collected by and hosted on G2.com.