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Compare Bloomfire and Guru 
Featured Products
At a Glance
Market Segments
Mid-Market (52.7% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Contact Us 25 Users Per Year
Free Trial 1 User Per Month
Bloomfire
Star Rating
(509)4.6 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 25 Users Per Year
Browse all 3 pricing plansGuru
Star Rating
(2,345)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Guru excels in user experience, particularly with its browser extension that integrates seamlessly into daily workflows. Users appreciate how it feels like a native part of their ecosystem, making it easy to access information quickly.
- According to verified reviews, Bloomfire stands out for its strong search and discovery capabilities, allowing users to find information across various contexts efficiently. Reviewers highlight its user-friendly interface, which requires minimal training for new users.
- Users say that Guru's customer support is a significant advantage, with many praising the chat feature that provides quick answers to customer inquiries. This responsiveness is a key factor in enhancing user satisfaction and operational efficiency.
- Reviewers mention that Bloomfire offers unmatched ease of content contribution and centralization, making it particularly appealing for non-technical users. This feature is often highlighted as a major benefit for teams looking to streamline knowledge sharing.
- G2 reviewers note that while both platforms have strong usability, Guru has a slight edge in ease of setup and overall implementation speed, allowing teams to get up and running quickly without extensive configuration challenges.
- According to recent user feedback, Bloomfire's AI capabilities are impressive, with users noting that its search response is very good, enhancing the overall efficiency of information retrieval. However, some users feel that Guru's structured approach to providing answers is more effective for customer support scenarios.
Pricing
Entry-Level Pricing
Bloomfire
Team
Contact Us
25 Users Per Year
Single Team Access - For teams just starting out with knowledge management
- Quickly build content and capture expertise with intuitive authoring tools and automated deep indexing
- Find relevant answers and results instantly with Bloomfire’s AI-powered search and discovery engine
- Meet your team where they work to foster collaboration and effortlessly share knowledge
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Free Trial
Bloomfire
No trial information availableGuru
Free Trial is available
Ratings
Meets Requirements
9.0
413
9.2
1,930
Ease of Use
9.1
416
9.2
1,952
Ease of Setup
8.8
178
9.3
968
Ease of Admin
8.9
157
9.0
474
Quality of Support
9.2
325
9.3
1,528
Has the product been a good partner in doing business?
9.1
144
9.4
427
Product Direction (% positive)
8.2
397
9.2
1,828
Features by Category
Content Management
9.6
9
9.3
121
9.5
7
9.2
118
9.6
8
9.3
120
Content Discovery
8.8
8
9.3
120
9.3
7
9.3
120
8.6
7
9.2
119
8.6
7
8.9
109
8.6
7
9.3
108
8.9
6
9.1
110
Generative AI
8.1
6
9.3
80
8.6
6
9.3
81
Administration
9.2
58
9.2
681
9.2
59
9.2
678
8.7
57
9.1
672
Knowledge Management
9.2
85
9.6
804
9.1
69
9.2
745
8.9
67
9.2
704
Compliance
9.1
61
9.1
699
8.9
57
9.1
667
9.0
55
9.2
660
8.7
53
9.1
639
Customer Support
8.9
85
9.2
773
8.8
74
9.2
731
8.7
65
9.0
652
Data Security
8.9
51
9.2
638
8.8
53
9.2
636
9.2
55
9.3
660
8.6
57
9.1
639
Administration
8.4
63
9.2
690
9.0
70
9.3
712
9.0
77
9.4
781
Generative AI
9.3
18
9.0
496
Account Options
9.5
87
Not enough data
8.8
61
Not enough data
9.2
67
Not enough data
9.4
75
Not enough data
9.4
91
Not enough data
9.7
84
Not enough data
Q&A Tools
9.4
93
Not enough data
9.4
99
Not enough data
9.4
99
Not enough data
Feature Not Available
Not enough data
9.4
64
Not enough data
9.2
25
Not enough data
9.4
23
Not enough data
9.3
25
Not enough data
9.5
25
Not enough data
Knowledge Pages
9.0
85
9.0
691
8.9
100
9.1
646
8.9
91
9.0
693
8.6
73
8.8
593
7.7
50
8.9
557
8.6
52
9.0
568
Knowledge Dissemination
9.0
91
8.9
672
9.1
99
9.0
674
9.4
109
9.5
753
9.2
106
9.1
724
9.1
59
9.1
591
8.7
50
9.2
591
9.1
55
9.3
587
8.3
46
9.0
557
8.6
52
9.1
572
Agentic AI - Knowledge Base
9.1
11
8.7
103
9.2
11
9.0
107
8.9
11
8.8
104
Compatibility
Not enough data
9.3
107
Not enough data
8.9
99
Not enough data
8.9
95
Agentic AI - Enterprise Search Software
Not enough data
8.6
53
Not enough data
8.7
44
Not enough data
8.9
49
Not enough data
8.8
44
Not enough data
9.0
50
Not enough data
8.7
44
Search Queries
Not enough data
9.1
99
Not enough data
9.4
101
Not enough data
9.1
94
Not enough data
9.1
89
Not enough data
9.3
104
AI powered search - Enterprise Search Software
Not enough data
8.5
40
Not enough data
8.4
33
Not enough data
9.5
40
Functionality
Not enough data
8.9
98
Not enough data
9.4
101
Not enough data
9.1
99
Compatibility - Enterprise Search Software
Not enough data
8.9
31
Not enough data
9.5
34
Not enough data
8.7
31
Functionality - Enterprise Search Software
Not enough data
8.9
31
Not enough data
9.6
31
Not enough data
9.2
32
Search Queries - Enterprise Search Software
Not enough data
9.0
32
Not enough data
9.2
34
Not enough data
8.5
35
Not enough data
9.3
32
Responses
Not enough data
8.6
61
Not enough data
8.7
68
Not enough data
9.2
73
Automation - AI Agents
Not enough data
8.7
56
Not enough data
8.4
65
Not enough data
8.2
67
Not enough data
8.9
61
Not enough data
9.0
58
Platform
Not enough data
8.7
65
Not enough data
8.8
62
Not enough data
8.6
67
Autonomy - AI Agents
Not enough data
8.9
64
Not enough data
8.9
64
Not enough data
8.7
69
Not enough data
8.9
60
Generative AI
Not enough data
9.0
73
Not enough data
8.9
72
Customization - AI Agent Builders
Not enough data
9.7
11
Not enough data
9.2
8
Not enough data
9.0
5
Functionality - AI Agent Builders
Not enough data
9.3
10
Not enough data
9.2
11
Not enough data
9.7
5
Not enough data
8.3
11
Data and Analytics - AI Agent Builders
Not enough data
9.0
8
Not enough data
9.8
11
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
8.3
9
Not enough data
9.7
5
Not enough data
9.2
8
Not enough data
8.8
10
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bloomfire and Guru are categorized as Contact Center Knowledge Base, Insight Engines, and Knowledge Base
Unique Categories
Bloomfire is categorized as Q&A Platforms
Guru is categorized as AI Agents For Business Operations, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Reviews
Reviewers' Company Size
Bloomfire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.7%
Information Technology and Services
9.3%
Marketing and Advertising
6.6%
Insurance
5.8%
Education Management
4.5%
Other
64.2%
Computer Software
14.9%
Information Technology and Services
11.2%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.8%
Other
53.0%
Discussions
Is there a mobile version?
11 Comments
DA
Check out this small link to find more results to your question
https://go.rancah.com/vMWNRead more
Is Bloomfire mobile-friendly?
1 Comment
Official Response from Bloomfire
We have mobile apps for both iOs and Android.Read more
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
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