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At a Glance
Market Segments
Mid-Market (52.5% of reviews)
Mid-Market (57.4% of reviews)
Entry-Level Pricing
Contact Us 25 Users Per Year
Free Trial 1 User Per Month
Bloomfire
Star Rating
(509)4.6 out of 5
Market Segments
Mid-Market (52.5% of reviews)
Entry-Level Pricing
Contact Us 25 Users Per Year
Browse all 3 pricing plansGuru
Star Rating
(2,301)4.7 out of 5
Market Segments
Mid-Market (57.4% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bloomfire excels in Data Centralization with a score of 9.8, highlighting its robust Insight Engines that allow for seamless access to information. In contrast, Guru, while still strong at 9.5, is noted for its slightly less comprehensive data integration capabilities.
- Reviewers mention that Guru's Quality of Support is rated at 9.4, with many users praising the responsiveness and helpfulness of the support team. Bloomfire, with a score of 9.1, is also well-regarded but does not match the level of service that Guru provides.
- Users on G2 highlight Guru's Ease of Setup, scoring 9.3, as a significant advantage, with many finding the onboarding process straightforward and user-friendly. Bloomfire, at 8.8, has received feedback indicating that its setup can be more complex and time-consuming.
- Reviewers mention that Guru's Knowledge Base feature, rated at 9.7, is particularly effective for users looking to quickly find information. Bloomfire's Knowledge Base, while solid at 9.2, does not offer the same level of intuitive search and organization that users appreciate in Guru.
- Users say that Guru's Integrations score of 9.2 is a standout feature, with many praising its ability to connect with various tools seamlessly. Bloomfire, with a score of 8.5, is seen as having fewer integration options, which can limit its functionality in some workflows.
- G2 users report that Guru's Performance and Reliability, rated at 9.5, is a key strength, with many noting that the platform runs smoothly without significant downtime. Bloomfire, while reliable at 9.0, has received some feedback about occasional performance hiccups during peak usage times.
Pricing
Entry-Level Pricing
Bloomfire
Team
Contact Us
25 Users Per Year
Single Team Access - For teams just starting out with knowledge management
- Quickly build content and capture expertise with intuitive authoring tools and automated deep indexing
- Find relevant answers and results instantly with Bloomfire’s AI-powered search and discovery engine
- Meet your team where they work to foster collaboration and effortlessly share knowledge
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Free Trial
Bloomfire
No trial information availableGuru
Free Trial is available
Ratings
Meets Requirements
9.0
413
9.2
1,902
Ease of Use
9.1
416
9.3
1,923
Ease of Setup
8.8
178
9.3
941
Ease of Admin
8.9
158
9.0
476
Quality of Support
9.2
325
9.3
1,500
Has the product been a good partner in doing business?
9.1
145
9.4
429
Product Direction (% positive)
8.2
397
9.2
1,801
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
9.7
10
9.3
104
9.6
8
9.3
104
9.6
9
9.4
103
Content Discovery
8.9
9
9.4
103
9.4
8
9.2
101
8.8
8
9.1
100
8.8
8
8.9
102
8.8
8
9.3
100
9.0
7
9.1
101
Generative AI
8.3
7
9.1
62
8.8
7
9.1
62
Administration
9.2
57
9.2
673
9.2
58
9.2
668
8.8
56
9.1
662
Knowledge Management
9.2
84
9.6
786
9.1
68
9.3
737
8.9
66
9.2
700
Compliance
9.1
60
9.2
682
8.9
56
9.2
654
9.0
54
9.2
650
8.7
52
9.1
628
Customer Support
8.9
84
9.2
756
8.8
73
9.2
717
8.7
64
9.0
645
Data Security
8.9
50
9.2
631
8.8
52
9.2
626
9.2
54
9.3
648
8.6
56
9.1
631
Administration
8.4
62
9.2
675
9.0
69
9.3
698
9.1
76
9.4
765
Generative AI
9.4
17
9.0
480
Account Options
9.5
88
Not enough data
8.8
62
Not enough data
9.2
68
Not enough data
9.4
76
Not enough data
9.4
92
Not enough data
9.7
85
Not enough data
Q&A Tools
9.5
94
Not enough data
9.5
100
Not enough data
9.4
100
Not enough data
Feature Not Available
Not enough data
9.4
65
Not enough data
9.2
26
Not enough data
9.4
24
Not enough data
9.3
26
Not enough data
9.6
26
Not enough data
Knowledge Pages
9.0
85
9.0
680
9.0
100
9.1
637
8.9
91
9.0
678
8.6
73
8.8
578
7.7
50
8.9
536
8.6
52
9.1
548
Knowledge Dissemination
9.0
91
8.9
664
9.1
99
9.0
661
9.4
109
9.5
730
9.2
106
9.1
707
9.1
59
9.1
568
8.7
50
9.2
571
9.1
55
9.3
577
8.3
46
9.0
543
8.6
52
9.2
554
Agentic AI - Knowledge Base
9.2
11
8.6
97
9.4
11
8.9
96
9.1
11
8.8
95
Compatibility
Not enough data
9.4
91
Not enough data
9.0
89
Not enough data
9.0
92
Agentic AI - Enterprise Search Software
Not enough data
9.0
40
Not enough data
8.8
40
Not enough data
9.0
40
Not enough data
8.9
40
Not enough data
9.2
40
Not enough data
8.8
40
Search Queries
Not enough data
9.2
88
Not enough data
9.4
92
Not enough data
9.1
89
Not enough data
9.1
86
Not enough data
9.3
90
AI powered search - Enterprise Search Software
Not enough data
8.8
29
Not enough data
8.4
29
Not enough data
9.4
29
Functionality
Not enough data
9.0
90
Not enough data
9.4
91
Not enough data
9.1
93
Compatibility - Enterprise Search Software
Not enough data
9.0
29
Not enough data
9.6
29
Not enough data
8.7
29
Functionality - Enterprise Search Software
Not enough data
9.0
29
Not enough data
9.5
29
Not enough data
9.1
29
Search Queries - Enterprise Search Software
Not enough data
9.0
29
Not enough data
9.6
29
Not enough data
8.6
29
Not enough data
9.4
29
Responses
Not enough data
8.7
51
Not enough data
8.8
49
Not enough data
9.2
51
Automation - AI Agents
Not enough data
8.8
48
Not enough data
8.5
49
Not enough data
8.2
49
Not enough data
8.9
50
Not enough data
9.0
49
Platform
Not enough data
8.9
51
Not enough data
8.9
50
Not enough data
8.7
51
Autonomy - AI Agents
Not enough data
8.9
50
Not enough data
8.9
50
Not enough data
8.9
50
Not enough data
8.9
50
Generative AI
Not enough data
9.1
51
Not enough data
8.9
50
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Intranet
Not enough data
8.7
53
Not enough data
8.7
53
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bloomfire and Guru are categorized as Contact Center Knowledge Base, Insight Engines, and Knowledge Base
Unique Categories
Bloomfire is categorized as Q&A Platforms
Guru is categorized as AI Agents For Business Operations, Employee Intranet, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Reviews
Reviewers' Company Size
Bloomfire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.7%
Information Technology and Services
9.5%
Marketing and Advertising
6.6%
Insurance
5.8%
Education Management
4.5%
Other
64.0%
Computer Software
14.8%
Information Technology and Services
11.2%
Consumer Services
8.8%
Internet
6.5%
Financial Services
5.9%
Other
52.9%
Discussions
Is there a mobile version?
11 Comments
DA
Check out this small link to find more results to your question
https://go.rancah.com/vMWNRead more
Is Bloomfire mobile-friendly?
1 Comment
Official Response from Bloomfire
We have mobile apps for both iOs and Android.Read more
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
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