Guru Features
Content Management (3)
Data Centralization - Insight Engines
117 reviewers of Guru have provided feedback on this feature.
Queries and pulls enterprise data into a singular knowledge respository
Archiving - Insight Engines
Based on 115 Guru reviews.
Stores and organizes synthesized data
Search Analysis - Insight Engines
116 reviewers of Guru have provided feedback on this feature.
Analyzes search results to identify trends and patterns
Content Discovery (6)
Search Interface - Insight Engines
121 reviewers of Guru have provided feedback on this feature.
Provides a simple, intuitive search interface for users
AI Functionality - Insight Engines
118 reviewers of Guru have provided feedback on this feature.
Leverages artificial intelligence technology to empower search
NLP Functionality - Insight Engines
This feature was mentioned in 116 Guru reviews.
Leverages natural language processing technology to empower search
Data Mining - Insight Engines
107 reviewers of Guru have provided feedback on this feature.
Crawls within the enterprise and outside the enterprise for data points
Structured Navigation - Insight Engines
107 reviewers of Guru have provided feedback on this feature.
Provides filters for refined navigation
Machine Learning - Insight Engines
As reported in 107 Guru reviews.
Leverages machine learning technology to empower search
Administration (6)
Database Management
683 reviewers of Guru have provided feedback on this feature.
Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable.
Data Workflows
677 reviewers of Guru have provided feedback on this feature.
Operationalizes data delivery workflows to easily scale repeatable preparation needs
Issue Management
Based on 674 Guru reviews.
Provide workflows to create and escalate issues related to risks and requests
Integrations
This feature was mentioned in 684 Guru reviews.
Integrates with live chat, chatbots, help desk, or other customer service software
User, Role, and Access Management
This feature was mentioned in 709 Guru reviews.
Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Performance and Reliability
778 reviewers of Guru have provided feedback on this feature.
Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took
Compliance (4)
Policies and Controls
This feature was mentioned in 698 Guru reviews.
Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc.
Data Governance
This feature was mentioned in 665 Guru reviews.
Ensures user access management, data lineage, and data encryption
Compliance
655 reviewers of Guru have provided feedback on this feature.
Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA.
Auditing
Based on 634 Guru reviews.
Perform ad-hoc or ongoing IT audits at different levels of the company.
Data Security (4)
Risk Data Attributes
637 reviewers of Guru have provided feedback on this feature.
Identify risk data attributes such as description, category, owner, or hierarchy.
Data Transport
630 reviewers of Guru have provided feedback on this feature.
Protects data with some form of encryption as it leaves your secure or local network.
Access Management
As reported in 658 Guru reviews.
Allows administrators to set user access privileges to permit approved parties to access sensitive data.
Multi-Factor Authentication
As reported in 637 Guru reviews.
Requires a second level of authentication, such as sms messaging or customized tokens, to access data.
Knowledge Pages (6)
Templates
Based on 694 Guru reviews.
Provides pre-made templates for wiki pages and knowledge articles.
In-Content Feedback
This feature was mentioned in 643 Guru reviews.
Allows users to leave feedback within a wiki page or knowledge article.
Versioning and Version History
This feature was mentioned in 694 Guru reviews.
Allows users to see version history and return to previous versions of wiki pages.
Decision Trees
Based on 589 Guru reviews.
Displays knowledge articles to be arranged in a decision tree.
Duplicate Detection
As reported in 557 Guru reviews.
Detects any creation of already existing knowledge pages and alerts user
Content Editor
As reported in 566 Guru reviews.
Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio
Knowledge Dissemination (9)
Page Analytics
670 reviewers of Guru have provided feedback on this feature.
Provides data on wiki page and knowledge article use.
Permissions
Based on 672 Guru reviews.
Allows administrators to provide permissions and gate pieces of content based on role.
Knowledge Sharing
756 reviewers of Guru have provided feedback on this feature.
Offers additional tools that facilitate knowledge sharing and collaboration.
Notifications
Based on 723 Guru reviews.
Notifies users when changes occur.
Advanced Search
As reported in 596 Guru reviews.
Offers AI-based search capabilities
Browser Extension
Based on 593 Guru reviews.
Allows users to capture knowledge from the web
Organization
Based on 589 Guru reviews.
Allows knowledge pages to be organized into sections and subsections as needed
Other Integrations
As reported in 560 Guru reviews.
Integrated with other tools to faciliate the sharing of information
Knowledge Integrations
As reported in 575 Guru reviews.
Integrates with other knowledge repositories in the business
Knowledge Management (3)
Knowledge Base
This feature was mentioned in 805 Guru reviews.
Enables the creation of an internal repository of knowledge articles
Publishing Workflows
741 reviewers of Guru have provided feedback on this feature.
Provides workflows for writing, editing, approving, and publishing knowledge article content
Analytics
702 reviewers of Guru have provided feedback on this feature.
Helps users understand which knowledge articles are working and identifies areas of improvement
Customer Support (3)
Intelligent Search
774 reviewers of Guru have provided feedback on this feature.
Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query
Suggestions
Based on 731 Guru reviews.
Analyzes customer support tickets or conversations to suggest relevant knowledge articles
Decision Trees
648 reviewers of Guru have provided feedback on this feature.
Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues
Compatibility (3)
Federated Search
As reported in 105 Guru reviews.
Ability to search across different data sources, such as databases, intranets, and applications.
File Types
100 reviewers of Guru have provided feedback on this feature.
Offers search for a variety of file types.
Global Language Support
98 reviewers of Guru have provided feedback on this feature.
Ability to search in multiple languages without any additional work required.
Search Queries (5)
Typo Tolerance
As reported in 98 Guru reviews.
Ability of search to handle typos.
Faceted Search
Based on 102 Guru reviews.
Allows the end user to filter and refine search results.
Synonyms
96 reviewers of Guru have provided feedback on this feature.
Ability to define synonyms for search terms.
Highlighting
As reported in 92 Guru reviews.
Allows the user to see highlighted results to see which words or phrases match the search query.
Natural Language
108 reviewers of Guru have provided feedback on this feature.
Allows the user to search in a natural, intuitive manner.
Functionality (3)
Personalization
103 reviewers of Guru have provided feedback on this feature.
Gives the user targeted, personalized results based on their activity or preferences.
Search Analytics
This feature was mentioned in 103 Guru reviews.
Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc.
Integrations
This feature was mentioned in 105 Guru reviews.
Ability to plug the search capabilities into other applications or tools.
Responses (3)
Personalization
64 reviewers of Guru have provided feedback on this feature.
Provides personalized responses to interlocator based on segmentation or past responses.
Route To Human
Based on 72 Guru reviews.
Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.
Natural Language Understanding (NLU)
As reported in 77 Guru reviews.
Can have a natural, human-like conversation with an interlocator.
Platform (3)
Conversation Editor
65 reviewers of Guru have provided feedback on this feature.
Allows business to edit conversations to meet the unique needs of one's business.
Integration
As reported in 71 Guru reviews.
Gives users the ability to update systems, like CRM, based on conversations.
Human-In-The-Loop
This feature was mentioned in 72 Guru reviews.
Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.
Generative AI (5)
AI Text Generation
75 reviewers of Guru have provided feedback on this feature.
Allows users to generate text based on a text prompt.
AI Text Summarization
This feature was mentioned in 77 Guru reviews.
Condenses long documents or text into a brief summary.
AI Text Generation
This feature was mentioned in 76 Guru reviews.
Allows users to generate text based on a text prompt.
AI Text Summarization
71 reviewers of Guru have provided feedback on this feature.
Condenses long documents or text into a brief summary.
AI Text Summarization
As reported in 492 Guru reviews.
Condenses long documents or text into a brief summary.
Automation - AI Agents (5)
Sales Follow-Up
This feature was mentioned in 60 Guru reviews.
Allows users to automate responses to customer inquiries across various channels.
Customer Interaction Automation
Based on 71 Guru reviews.
Allows users to automate responses to customer inquiries across various channels.
Lead Generation
Based on 73 Guru reviews.
Allows users to automate the process of generating and qualifying sales leads.
Document Processing
Based on 64 Guru reviews.
Allows users to automate the handling, processing, and management of documents.
Feedback Collection
60 reviewers of Guru have provided feedback on this feature.
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Autonomy - AI Agents (4)
Independent Decision Making
As reported in 66 Guru reviews.
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Adaptive Responses
Based on 70 Guru reviews.
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Task Execution
73 reviewers of Guru have provided feedback on this feature.
Provides the AI agent the ability to execute tasks without requiring constant user input.
Problem Solving
This feature was mentioned in 63 Guru reviews.
Allows the AI agent to identify and resolve issues without user intervention.
Customization - AI Agent Builders (3)
Natural Language Configuration
Supports configuration using natural language instructions.
Tone Customization
Allows users to customize the tone of agent.
Security Guardrails
Enables definition of clear security guardrails for agent actions.
Functionality - AI Agent Builders (4)
Omni-channel Support
Provides support across web, mobile, messaging apps, and other channels.
Agent Branding
Allows customization of agent branding, including visual appearance and conversational style.
Proactive Response Capabilities
Equips agents with proactive response capabilities based on predefined triggers.
Seamless Human Escalation
Facilitates seamless escalation to human employees for complex issues.
Data and Analytics - AI Agent Builders (3)
Analytics & Reporting
Provides analytics and reporting on agent performance and interactions.
Contextual Awareness
Offers agents the ability to maintain contextual awareness across interactions.
Data Privacy Compliance
Ensures compliance with data privacy and governance requirements.
Integration - AI Agent Builders (4)
Workflow Automation
Automates workflows and actions based on agent responses.
API Usage
Allows the use of APIs for advanced agent configuration.
Platform Interoperability
Enables interoperability with multiple platforms for unified experiences.
CRM Data Integration
Allows integration with CRM data to ground agent responses in business context.
Automation - AI IT Agents (2)
Document Processing
Allows users to automate the handling, processing, and management of documents.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Autonomy - AI IT Agents (4)
Adaptive Responses
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Task Execution
Provides the AI agent the ability to execute tasks without requiring constant user input.
Independent Decision Making
Provides an AI agent that is able to make decisioning independently.
Problem Solving
Allows the AI agent to identify and resolve issues without user intervention.
IT Ticket Management - AI IT Agents (5)
Ticket Status Updates
Provides users with automated updates on ticket progress and resolution timelines.
SLA Monitoring
Enables the AI agent to track service level agreements and ensure timely ticket resolution.
Ticket Categorization
Enables the AI agent to classify and prioritize tickets based on issue type and urgency.
Ticket Assignment
Allows the AI agent to route tickets to the appropriate team or individual for resolution.
Automated Ticket Creation
Allows the AI agent to automatically generate tickets from user inquiries or issues.
IT Support Automation - AI IT Agents (5)
Knowledge Base Utilization
Enables the AI agent to retrieve and apply solutions from an IT knowledge base.
Workflow Automation
Enables the AI agent to automate repetitive IT tasks, such as password resets or software installations.
Real-Time Troubleshooting
Allows the AI agent to diagnose and resolve IT issues without human intervention.
User Self-Service Assistance
Provides users with instant, automated guidance to resolve common IT problems.
Proactive Issue Detection
Allows the AI agent to identify and address potential IT issues before they escalate.
Agentic AI - Enterprise Search Software (6)
Autonomous Task Execution
56 reviewers of Guru have provided feedback on this feature.
Capability to perform complex tasks without constant human input
Multi-step Planning
48 reviewers of Guru have provided feedback on this feature.
Ability to break down and plan multi-step processes
Cross-system Integration
Based on 53 Guru reviews.
Works across multiple software systems or databases
Adaptive Learning
Based on 47 Guru reviews.
Improves performance based on feedback and experience
Proactive Assistance
55 reviewers of Guru have provided feedback on this feature.
Anticipates needs and offers suggestions without prompting
Decision Making
48 reviewers of Guru have provided feedback on this feature.
Makes informed choices based on available data and objectives
Agentic AI - Knowledge Base (3)
Adaptive Learning
Based on 103 Guru reviews.
Improves performance based on feedback and experience
Natural Language Interaction
Based on 107 Guru reviews.
Engages in human-like conversation for task delegation
Proactive Assistance
Based on 106 Guru reviews.
Anticipates needs and offers suggestions without prompting
AI powered search - Enterprise Search Software (3)
Generative RAG (Retrieval augmented generation)
As reported in 47 Guru reviews.
Embed generative (RAG) capabilities for enhanced answer generation using retrieved content
Relevance Tuning
As reported in 37 Guru reviews.
Allow tuning relevance and ranking through machine-learning or Learning-to-Rank models
NLP & Semantic search
44 reviewers of Guru have provided feedback on this feature.
Enable the system to understand and interpret natural-language queries
Compatibility - Enterprise Search Software (3)
File Types
As reported in 35 Guru reviews.
Offers search for a variety of file types.
Federated Search
36 reviewers of Guru have provided feedback on this feature.
Ability to search across different data sources, such as databases, intranets, and applications.
Global Language Support
As reported in 35 Guru reviews.
Ability to search in multiple languages without any additional work required.
Functionality - Enterprise Search Software (3)
Personalization
36 reviewers of Guru have provided feedback on this feature.
Gives the user targeted, personalized results based on their activity or preferences.
Search Analytics
37 reviewers of Guru have provided feedback on this feature.
Allows the user to understand how other users are using the search functionality through dashboards, KPIs, etc.
Integrations
Based on 39 Guru reviews.
Ability to plug the search capabilities into other applications or tools.
Search Queries - Enterprise Search Software (4)
Highlighting
Based on 36 Guru reviews.
Allows the user to see highlighted results to see which words or phrases match the search query.
Faceted Search
Based on 37 Guru reviews.
Allows the end user to filter and refine search results.
Typo Tolerance
37 reviewers of Guru have provided feedback on this feature.
Ability of search to handle typos.
Synonyms
As reported in 35 Guru reviews.
Ability to define synonyms for search terms.





