--- title: Guru Reviews meta_title: 'Guru Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2322 reviews by the users' company size, role or industry to find out how Guru works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 2322 scale: '5' date_modified: '2026-08-04' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Guru Reviews **Vendor:** Guru **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.7/5.0 **Total Reviews:** 2,322 ## About Guru Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically. ## Guru Pros & Cons **What users like:** - Users find the **ease of use** in Guru impressive, thanks to its intuitive interface and straightforward navigation. (742 reviews) - Users appreciate the **speed and reliability** of Guru, enhancing workflow efficiency with easily accessible, verified information. (411 reviews) - Users love Guru for its **comprehensive information management** , making it easy to capture, organize, and retrieve knowledge effectively. (310 reviews) - Users value the **easy access** to information with Guru, enhancing daily productivity and training efficiency. (298 reviews) - Users value the **accuracy of information** provided by Guru, enabling quick, reliable answers within their workflow. (283 reviews) - Efficiency (259 reviews) - Intuitive (235 reviews) - Features (232 reviews) - Easy Integrations (218 reviews) - Knowledge Base (206 reviews) **What users dislike:** - Users find the **search functionality can be slow** , particularly when managing extensive content and collections. (152 reviews) - Users find the **search inefficient** , often experiencing slow results and irrelevant matches despite having saved content. (149 reviews) - Users encounter **search functionality issues** with slow results and poor keyword recognition, complicating information retrieval. (134 reviews) - Users find the **inefficient searching** in Guru frustrating as it often provides generic results and requires constant team effort. (132 reviews) - Users find **organizational challenges** in Guru, with slow search and complicated content management for larger collections. (109 reviews) - Users find the **inefficient search functionality** of Guru frustrating, as it often fails to deliver relevant results for general queries. (102 reviews) - Search Difficulty (98 reviews) - Search Limitations (89 reviews) - Difficult Navigation (88 reviews) - Card Management Issues (75 reviews) ## Guru Reviews ### 1. Probably the best tool I have used for collaboration in Support **Rating:** 5.0/5.0 stars **Reviewed by:** Pierce O. | Technical Support Specialist L1, Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Guru?** What stands out most about Guru is its seamless integration with popular workplace tools like Slack and Microsoft Teams, which allows for easy, in-context access to information. Additionally, the verification feature ensures that content remains accurate and up-to-date, fostering trust in the shared knowledge base. Guru’s intuitive interface and powerful search functionality further enhance its utility, making it easy to capture, organize, and retrieve information quickly. **What do you dislike about Guru?** There can also be a learning curve for new users to fully leverage all features and integrations. **What problems is Guru solving and how is that benefiting you?** Collaborating on Technical support documentation and updates. ### 2. user friendly and flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Guru?** User-friendly , easy to edit and reminders **What do you dislike about Guru?** more design options to make it more attractive to the user to use and read the guru cards **What problems is Guru solving and how is that benefiting you?** have all important info in just one place, mainly internal policies. great for HR! ### 3. a 10/10 knowledge based **Rating:** 5.0/5.0 stars **Reviewed by:** Joana . | Agent, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Guru?** Easy to locate the resources needed and help friendly user **What do you dislike about Guru?** It takes time to locate the info needed especially the specifc knowledge based needed **What problems is Guru solving and how is that benefiting you?** We have a lot of updates everyday and guru helps us to keep updated and intouch to resources ### 4. Fantastic Resource **Rating:** 5.0/5.0 stars **Reviewed by:** Lynn Y. | Realtor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Guru?** I absolutely love the hyperlinks! They make navigation very easy and convenient. **What do you dislike about Guru?** The information on guru is so good that I expect everything to be there sometimes lol. Otherwise, I have found it to be extremely helpful. **What problems is Guru solving and how is that benefiting you?** I can find reminders on information that was covered during training that I have forgotten what the exact process is. It is also helpful when questions come up on subject that I am not very familiar with. ### 5. Guru helped organise and document our company’s know how **Rating:** 5.0/5.0 stars **Reviewed by:** Eoin W. | VP Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Guru?** Interface makes editing, updating and sorting the internal knowledge easy. That's table stakes in intranet/knowledge management but the integrations to where our team works helps bring that know how into everyday use. Dedicated Slack channels serve answers from Guru to users. Finding a correct, appropriate resource used to take up most of the task completion time loop. Guru cut this down and keeps users happy too. **What do you dislike about Guru?** Not much, there is a decent lift in the easy stages to compile the know how that previously existed in dispersed placed, different formats. **What problems is Guru solving and how is that benefiting you?** Time cost saving for finding information. Central library over dispersed data sources. Access point control for information and metrics on access ### 6. What I love most on using Guru **Rating:** 4.5/5.0 stars **Reviewed by:** Edwin F. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Guru?** Guru make things easier, it can help me to get the information that i needed and also it can be easily updated . Guru also easy to navigate that you can see like a clloection that compile all the details or article that i needed and on our program. **What do you dislike about Guru?** Guru has a minimal features that i dislike but can bae fixable like the few bugs , but overall still i really like to use the Guru. **What problems is Guru solving and how is that benefiting you?** Guru serve as a biggest role to our success , it's not just a ordinary product but it was a extra ordinary knowledge base that help us on our daily basis on our job description and to our company process for providing a best customer service ### 7. User-friendly even to Oldies! **Rating:** 5.0/5.0 stars **Reviewed by:** jojo s. | CSR II, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Guru?** Aside from contents are laid out in attractive manner, the font is easy on the eyes. aAnd can be read easily. **What do you dislike about Guru?** Nothing to dislike about it. Nothing worth changing. All good. **What problems is Guru solving and how is that benefiting you?** Guru helps a lot in getting the best answer for me to provide best resolution to clients 'concern. ### 8. Knowledge-base and product updates all in one place! **Rating:** 5.0/5.0 stars **Reviewed by:** Justine d. | Joy Hotel Concierge Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Guru?** It is user-friendly and very efficient. No need for too many excel sheets about product knowledge and updates, it can all be compiled in the same space with categorized cards and easier access. We use it everyday for knowledge-base and its integration with our other tools is really helpful in delivering worldclass customer support. the implementation is also easier since everyone can use it. **What do you dislike about Guru?** There's none that I can think of at this time. **What problems is Guru solving and how is that benefiting you?** Product-specific concerns and terminologies forgotten on a daily basis that are stored in one tool. ### 9. Huge improvement of workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Leandro Eugênio C. | Player Success Agent, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Guru?** Since you can access a daily updated knowledge base, you can be constantly improve your workflow and avoid multiple support instances with fellow colleagues, sorting many cases by yourself. **What do you dislike about Guru?** Sometimes it can be difficult to find a specific topic if the proper filters are not defined. **What problems is Guru solving and how is that benefiting you?** Projects are handled much more easily as the workflow is improved, the knowledge basis is strong and you can keep up to date in a matter of minutes, daily. The accessibility of massive amounts of data is fast and practical. ### 10. An Awesome way of Learning! **Rating:** 5.0/5.0 stars **Reviewed by:** Princess Shaira C. | Customer Service Role, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Guru?** Guru is very easy to use. I can search all the questions that I need. Very detailed and with clear instructions. The search engine is also accurate. I can easily search by just using the keywords. Also, when you search, it will give you all the Guru cards realted to your search. **What do you dislike about Guru?** There is none that I can recall. But the only thing that I would like to get back is the feature that says "ask a question?". I hope you guys can have this feature back because it is really helpfull. **What problems is Guru solving and how is that benefiting you?** Reviewing and assesing required documents. This helped me a lot in many ways to validate a document and to be able to guide the customers on the processes. ### 11. Guru is a great knowledge management tool **Rating:** 5.0/5.0 stars **Reviewed by:** John Argie C. | Team Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Guru?** Guru is a great one stop site for all knowledge based information needed for your work. - It saves your time. - Easy to navigate in different catefgorization. - Real time updates with integration to Slack Application. - Daily access for work. - Employees are able to receive real time support from the admin of Guru. - Easy implementation to the existing work process. **What do you dislike about Guru?** Guru has its own areas of opportunity. Though, these are minimal but can help the overall user interface much smoother. - Limited tool access from the employee. - More emojis to use for feedback. **What problems is Guru solving and how is that benefiting you?** The GURU help he enterprise connect and build one page announcement across all partners. It is easy for the administrator to send updates without sending email to each partners. Guru is integrated to the SLACK app which helps the employees receive email notification if there are any updates. ### 12. organized information in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Olga B. | Insurance Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Guru?** It has many options to organize the information and it is really user friendly to the person who is implementing or updating the information and for the viewer too. I use it every day in my day to day activities and works perfect with another platforms like slack. the resource center looks completed and the AI assistant are really usefull. I also check the help center that works as an alternative of customer support **What do you dislike about Guru?** I think that Toggle list can be include to have a visual organization since some times an individual card can have many many information. **What problems is Guru solving and how is that benefiting you?** we works with many instructions that can change between each customer or department and it is a lot of information to memorize. Guru help us with this. ### 13. GURU IS HELPFUL **Rating:** 5.0/5.0 stars **Reviewed by:** Angelo Lyle C. | customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Guru?** easy to use and helps me learn more about the process **What do you dislike about Guru?** sometimes it's hard to find the exact issue **What problems is Guru solving and how is that benefiting you?** Guru is helping me a lot with my day to day work, especially when I'm handling cases and assisting customers ### 14. Fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Jhetty Spaghettii . | Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Guru?** We can easily pull up Guru cards using right key words. Also, the interface in general is light in the eye. **What do you dislike about Guru?** It could have been better if all workflows are being labeled specifically for each LOB because do not have. **What problems is Guru solving and how is that benefiting you?** Most of the time around Spotify users concerns about their account and experience with the app. ### 15. Ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Marlon O. | Customer Support, Entertainment, Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Guru?** The search bar. It works like google, very easy. **What do you dislike about Guru?** At first, the cards thatneeds to be expanded but I learned that control + F works just fine so I don't dislike anything at all. **What problems is Guru solving and how is that benefiting you?** Guru helps me with everything, like if I don't understand something, I can simply search for a keyboard then that's it! ### 16. Having answers on your hand **Rating:** 5.0/5.0 stars **Reviewed by:** Shenlee S. | Customer Service Representative, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Guru?** I like how they made Guru as easy to comprehend all the things added on the platform. It provides wide range of topics, all questions can ba answered easiliy since guru is so much easier to use. It also ensures that us users can trust the accuracy of the information we find. Using it everyday makes it much more easier for us to have a light work since it's easy to comprehend things inside it. This guru made our every day work easier. Us a customer support it's important to have these kinds of tools. **What do you dislike about Guru?** I don't have anything that I disliked on Guru. **What problems is Guru solving and how is that benefiting you?** Guru helps us resolved the problem quickly, I like how guru give all the information I needed. ### 17. Guru is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua B. | Customer Service Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Guru?** If I need any help, I can always count on Guru. **What do you dislike about Guru?** Nothing. It's perfect. It does what it intends to do. **What problems is Guru solving and how is that benefiting you?** It solves all the cases that I have. It makes my life easier at work. ### 18. Guru Is The Go-To-Reference About Work-Related Stuff **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel A. | Campaign Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Guru?** Guru is an easy-to-navigate tool that can provide the information or details that you need on your work processes or workflows. It is easy to do searches to get the related articles that you need. **What do you dislike about Guru?** Doesn't consider synonyms as a match when using search terms. **What problems is Guru solving and how is that benefiting you?** As far as our workflow is concerned, Guru is able to provide the specific targeting setup that we need in creating a campaign. This will prevent us from having escalation or make-good due to incorrect campaign setup. ### 19. Awesome service **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel A. | Support Matter Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Guru?** I really love the tools for navigation that have been added, it makes it easier to track information and provide resolutions. **What do you dislike about Guru?** I will like the timeframes for updates to be a bit more longer or at least set priority to those that are frequently used in order to keep data up to date. **What problems is Guru solving and how is that benefiting you?** It allows us to organice and control data in order to provide a wide knowledge base for our support in order to provide accurate and fast resolutions. ### 20. Easy to use and fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Sanjay R. | Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Guru?** It is easy to use and manage information using Guru card. The my library and AI search feature is very helpful. The inegrated analytic feature comes handy when I would like to see which information is accessed mostly and helps me manage the most used Guru cards for better results **What do you dislike about Guru?** Nothing at the moment but developers should continue to update the information it will helps us a lot. **What problems is Guru solving and how is that benefiting you?** It is helping me to assist my customer quickly as information is easy to access and sorting information is really fast here. ### 21. How helpful is Guru **Rating:** 5.0/5.0 stars **Reviewed by:** Niz F. | Agent, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Guru?** it is easy to understand and can narrow down the subject by searching the keyword **What do you dislike about Guru?** multiple guru card per topic with different concept **What problems is Guru solving and how is that benefiting you?** It is our guidelines in solving Customer concern ### 22. User friendly guidance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Guru?** The guidance you receive is broken down into bits and it comes with pictures of what it looks like when you are actually using the guide, making it easy to follow. **What do you dislike about Guru?** Sometimes it is not updated quick enough to align with the recent changes. **What problems is Guru solving and how is that benefiting you?** Guru helps in post training, giving a step by step guide to follow while implementing the knowledge gained in training. ### 23. My experience with Guru so far as a trainer! **Rating:** 5.0/5.0 stars **Reviewed by:** Donboklang K. | Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Guru?** Guru is one of the most useful and easiest Knowledge base tool. It's implementation and integration is super easy. Guru's customer support is also super fast. I use it everyday as I'm a trainer. **What do you dislike about Guru?** The only downside would be the chrome extension which sometimes doesn't work. **What problems is Guru solving and how is that benefiting you?** Guru is able to help me with finding the correct resources and it also have the correct slack channel that I need to reach out. Apart from this, it also provided links to help resources that we can provide to the merchant. ### 24. G2 is one of the best tools I ever used! Highly recommended to all! **Rating:** 5.0/5.0 stars **Reviewed by:** Baby Ann P. | Plus Support Specialist in an Ecommerce Business, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Guru?** I loved how it gives me everything I need to check most importantly I am handling difficult cases and Guru becomes my assistance to everything I need to know. I really appreciated and love this tool! **What do you dislike about Guru?** None that I remember. Truly recommendable! **What problems is Guru solving and how is that benefiting you?** I loved the most if when I ask questions and Guru answer it for me, it was really the best I could never expect to a tool. It's amazing! ### 25. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Guru?** Everything is organized. You can put all guru cards in one folder **What do you dislike about Guru?** More ways to streamline finding guru cards **What problems is Guru solving and how is that benefiting you?** Easy to find articles for callcenter agents to use ### 26. Appreciating Guru. **Rating:** 5.0/5.0 stars **Reviewed by:** Tinay . | Chat support, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Guru?** About the notification of it once we have an updated GURU card. **What do you dislike about Guru?** Archived GURU, where in some special scenario where those Guru card is needed. **What problems is Guru solving and how is that benefiting you?** Benefiting with GURU is that we follow the correct process and the correct resolution is provided to customer. ### 27. A very helpful tool when catering customer's concern. **Rating:** 5.0/5.0 stars **Reviewed by:** Gia D. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2024 **What do you like best about Guru?** Easily accessible with the use of words. **What do you dislike about Guru?** Some topics are all in one article, hoping that they'll be placed separately. **What problems is Guru solving and how is that benefiting you?** Guru is able to help in navigating from little to complex concerns. ### 28. Wonderful interface, easy to access and convenient enough to understand for a new joiner **Rating:** 5.0/5.0 stars **Reviewed by:** Atharva K. | Subject Matter Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Guru?** Wonderful interface, easy to access and convenient enough to understand for a new joiner, ease of integration, ease of implementation. **What do you dislike about Guru?** Everything is perfect nothing to dislike **What problems is Guru solving and how is that benefiting you?** Helping is deliver the best Customer Service arount the globe ### 29. Guru is a bit confusing for newbies **Rating:** 3.0/5.0 stars **Reviewed by:** Chano . | Chat Support, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Guru?** I like Guru for it's workflow processes that an advisor can follow through. **What do you dislike about Guru?** Not a newbie friendly and it doesn't have enough examples. **What problems is Guru solving and how is that benefiting you?** It provide me the answer I needed to resolve the concern of my customer. ### 30. Guru as a Knowledge Base for BPO Employees **Rating:** 5.0/5.0 stars **Reviewed by:** Louie D. | Virtual Team Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Guru?** - Menu for easy navigation - Has option to see previous versions of a card for comparison - User-friendly **What do you dislike about Guru?** no option to filter to specific categories **What problems is Guru solving and how is that benefiting you?** having an comprehensive online resource/knowledge base that contains all info ### 31. Navigation **Rating:** 4.5/5.0 stars **Reviewed by:** KK . | Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Guru?** Easy to navigate. User friendly and organized. **What do you dislike about Guru?** Inaccurate keywords sometimes and some related GURUs on a specific cards aren't related at all. **What problems is Guru solving and how is that benefiting you?** GURU helped me a lot as each card has their own specific processes. ### 32. Guru is my extraordinary guide! **Rating:** 5.0/5.0 stars **Reviewed by:** Jonalyn D. | Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Guru?** The "Ask a question" feature is incredibly useful when I need an immediate answer. It also recommends related cards that I can explore to confirm the information I got. **What do you dislike about Guru?** As a support specialist, I would love to see Guru improve their search functionality and real-time updates, making it easier to quickly find the most relevant and current information for assisting customers. **What problems is Guru solving and how is that benefiting you?** Guru is solving the problem of information accessibility and consistency by providing a centralized knowledge base where all relevant data and resources are easily searchable. This benefits me by allowing quick access to accurate information, reducing the time spent searching for answers, and ensuring that I provide consistent and reliable support to customers. ### 33. Product Led Feature Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Caitland M. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Guru?** I appreciate the ability to vote on features and how swiftly they're developed. Initially hesitant about using Guru, the rapid improvements have transformed it into an invaluable tool for our PD&E teams and throughout our organization. **What do you dislike about Guru?** I was used to a platform that fully integrated with my engineering ticket tracking system (Jira), looking for more kinds of integrations like that. **What problems is Guru solving and how is that benefiting you?** Its widely used by all employees, so there are no silos of information. ### 34. Guru is so helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Calvin F. | Social Media Moderator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Guru?** I like how I can type in any key words, when I am not sure exactly what to look for, and it gives me great responses that are very helpful and useful. **What do you dislike about Guru?** I haven't found anything that I do not like, as of yet. **What problems is Guru solving and how is that benefiting you?** I have been able to provide a great explanation about what USCCA is doing about the current executive orders in place. ### 35. Amazing Guru Knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Guru?** How everything is organized within the tool, and how I can be sure everyone is reading the notifications or new information **What do you dislike about Guru?** there is nothing a dislike! so far veeery good **What problems is Guru solving and how is that benefiting you?** instead of creating boring documents, this allows to be more flexible with information how we mix several kinds of template ### 36. Guru card experience **Rating:** 4.5/5.0 stars **Reviewed by:** Namrata S. | Support Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Guru?** Guru cards are very user friendly and easy to navigate that helps to locate the correct resolution. Helps to provide proper support to the customer. **What do you dislike about Guru?** The AI feature is not quite accurate, many times it does not suggest correct guru cards. **What problems is Guru solving and how is that benefiting you?** Guru cards are highly beneficial in several ways. They aid in diagnosing the issue, understanding its root causes, and providing solutions to resolve the problem. Additionally, they serve as a knowledge base for accumulating information about the product. ### 37. Great Learning Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Guru?** - Easy to edit & create content - Easy to verify that information is accurate - Easy to search (and find what you’re looking for!) - Holds content owners accountable for reviewing their content - Allows all users to know who owns what content - Works within our existing workflows (like Slack) - Is accessible in all the places we’re working **What do you dislike about Guru?** More visuals would helpful and if there are more directions on navigation that would be helpful **What problems is Guru solving and how is that benefiting you?** At Kepler, we have a 'Guru-first' mentality - meaning that if you have a question, Guru should ALWAYS be the first place you look before reaching out directly to someone. It should also be the first place you put information/content rather than creating Google Docs. It's meant for all teams, all levels, and all departments to use for easily searchable & accessible documentation! ### 38. More organisation. **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda B. | Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Guru?** We realise that they're changing the guru, which means we're being listened to. **What do you dislike about Guru?** One of the things that bothers me about snowmobiling for the Guru is the lack of organisation. It could have tabs, with separate topics on each issue. This would make searching much easier. And some cards are incomplete. **What problems is Guru solving and how is that benefiting you?** As I'm from the app's support, Guru helps with basically everything. ### 39. Very easy to use and easy to access information quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Connor Y. | Success Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Guru?** It's a great way to store company and workflow knowledge and the Chrome extension allows you to access information at the tip of your fingers. **What do you dislike about Guru?** I use the search feature quite often which I like but I don't enjoy the navigation bar on the left quite as much. **What problems is Guru solving and how is that benefiting you?** Workflow knowledge can be difficult to centrally store in a way that's easy to access and update, and Guru gives us a place to do this. ### 40. It's really easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** COSMINA-GEORGIANA D. | Technical Support, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Guru?** It's really easy to use, never had any issues with Guru. Always helpful. Might be cool to have a search bar with a few more options like filters for your search. **What do you dislike about Guru?** It doesn't have the ability to recognize a word if it's misspelled which would be pretty nice to have, you have to write correctly and in a hurry this could be annoying. **What problems is Guru solving and how is that benefiting you?** Almost everything nd it's making the job easier ### 41. Adam Batino's Review **Rating:** 5.0/5.0 stars **Reviewed by:** Adam B. | Quality Control and Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Guru?** It being the best knowledge base since I started working from home as a freelancer. **What do you dislike about Guru?** Lack of options to check statistical reports. e.g. checking who pulls up a certain card the most, who has not viewed the card after the update, etc. **What problems is Guru solving and how is that benefiting you?** You can have a black and white basis of you processes. Rather than dumping all your processes on a document and scrolling as much as needed to find what you need. ### 42. The best knowledge sharing and collaboration platform! **Rating:** 4.5/5.0 stars **Reviewed by:** Pearl R. | Customer Success Reprensentative, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Guru?** Guru makes it easier for everyone in the company to access centralized knowledge. The platform is easy to navigate and easy to organize and update docs. The UX is simple and clear to the eyes which in my opinion is important especially when you need to read long documents. **What do you dislike about Guru?** Not really dislike but it would be good if I get an email reminder whenever there's a document that I have to verify. **What problems is Guru solving and how is that benefiting you?** It helps different teams to share important information and updates on our products. Our teams work remotely and are on different shifts and Guru has helped everyone to ensure that no one misses announcements. Also, Guru helped our Customer Support team create and record SOPs so we have references on our processes and we don't have to retrain the members over and over again. ### 43. not user friendly **Rating:** 2.5/5.0 stars **Reviewed by:** Kier . | Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Guru?** bookmarks, where you can save your favorite cards. **What do you dislike about Guru?** Confusing, there's alot of articles that doesn't have enough steps. you need to have a deep knowledge 1st about the product before mastering the use of it. not straight forward **What problems is Guru solving and how is that benefiting you?** Solving cases / knowledge base ### 44. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Guru?** What I like about Guru is it has all the steps and instructions needed to resolve a specific issue and it's easy to use. I myself always use Guru in every interaction. **What do you dislike about Guru?** As of the moment, I don't have anything that I don't like about Guru. **What problems is Guru solving and how is that benefiting you?** Guru helps me to solve issues that comes from customer and help me assist them with the proper steps and instructions ### 45. I learn a lot while reviewing knowledge base. **Rating:** 5.0/5.0 stars **Reviewed by:** Janrish Anne A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2024 **What do you like best about Guru?** I like how Guru is very concised. It is straight forward so you will know directly what is the point. You could also know the author of it which is really goodo because authors will be recognized for their work. It has the best resolution for customer service to help the customer. I use it in a daily manner since I enjoy learning a lot. **What do you dislike about Guru?** For me, there are no downside when it comes of using Guru since it very helpful to me. **What problems is Guru solving and how is that benefiting you?** Customer service resolution. I tend to utilize my knowledge base so I could provide a better and fair resolution to the customers. ### 46. easy-accessible-informative **Rating:** 5.0/5.0 stars **Reviewed by:** Azizkhon R. | Support Associate, Consumer Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Guru?** it's AI assistance and comprehensive outline of the dashboard. **What do you dislike about Guru?** it lacks a bit of customazation. I really would like to see more color designs and card designs. **What problems is Guru solving and how is that benefiting you?** since I started to work as a support associate, I need a lot of new information that needs to processed and Guru is a perfect platform where I can learn and go through my training with easy cards and really helpfull AI. ### 47. An enriching journey of continuous learning and collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Travis M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Guru?** The most helpful aspect of Guru is its streamlined organization and accessibility of knowledge, coupled with its collaborative features, facilitating efficient information sharing and team collaboration. The upsides of using Guru include its ability to centralize information, promote knowledge sharing, and improve team productivity through easy access to relevant resources. **What do you dislike about Guru?** The least helpful aspect of Guru might be its learning curve for new users or teams adjusting to its interface and integration processes. Downsides of using Guru could include potential information overload if not properly curated, as well as dependency concerns if the platform experiences downtime or technical issues. **What problems is Guru solving and how is that benefiting you?** Guru solves the problem of scattered and outdated knowledge by providing a centralized platform for storing, updating, and accessing information. This benefits me by saving time previously spent searching for information across various sources, ensuring I have access to the most up-to-date and reliable resources, and facilitating seamless collaboration with team members. ### 48. Easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Nhel James L. | Customer Support Representative, Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Guru?** Guru is a very dynamic tool, it is not stagnant and very efficient with updating any change that will arise. And we get notified whenever that happens, so it's a very great tool that guides the way we interact with our customers. Effective and efficient **What do you dislike about Guru?** None really that comes up to mind. I liked the minimalist aspect of the tool. **What problems is Guru solving and how is that benefiting you?** Problems such as customers' issues. It helps me provide the right support and right resolution to them. ### 49. Love GURU! Great knowledge base - Simple - Yet robust! **Rating:** 4.0/5.0 stars **Reviewed by:** Ron B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Guru?** I love being able to search, save, group and access any information quickly and easily within our workflows any time, any day it's there for us! Working Customer Support can be hectic at times, so having a knowledge base that works and provides all the details we need at our fingertips is a valuable asset for our team! **What do you dislike about Guru?** Some issues using the Chrome extension on certain websites (eg. Shopify). **What problems is Guru solving and how is that benefiting you?** Having one place to access the answers we need in the moment. Guru, provides our team with reliable, easy and quick access to the knowledge they need to provide our customers with the best experience! ### 50. Outstanding. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Guru?** What I like best about Guru is that it's user-friendly and you can pretty much see everything from just the home page. It also has collections where you can simply drag and drop the Guru Cards that you use on a day to day basis. **What do you dislike about Guru?** I don't see any downsides for using Guru. It's so easy to use and utilize. **What problems is Guru solving and how is that benefiting you?** Pretty much the cards that we need to check about a certain cases that we're handling. ## Guru Discussions - [Can guru be interactive Walkthroughs. 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Knowledge Base - Publishing Workflows - Analytics **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Knowledge Base** - Q & A - Link Sharing - Searchable **Content Discovery** - Search Interface - Insight Engines - AI Functionality - Insight Engines - NLP Functionality - Insight Engines - Data Mining - Insight Engines - Structured Navigation - Insight Engines - Machine Learning - Insight Engines **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Functionality** - Personalization - Search Analytics - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Communication** - Social Features - Tagging - Upload - Comments **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top Guru Alternatives - [Notion](https://www.g2.com/products/notion/reviews) - 4.6/5.0 (12,383 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 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