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DevRev Reviews & Product Details

Computer is an AI teammate, by DevRev, that unifies your knowledge, automates work, and delivers Team Intelligence across every workflow. Unlike other AI tools, Computer connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, chats) into a single AI-ready source of truth: Computer Memory. This is achieved with our patented two-way sync engine, Computer AirSync. Computer doesn’t just find information. It takes action in your systems, automates workflows, and generates insights grounded in your complete business context. From automated ticket resolution to complex business analysis, Computer works alongside your teams through purpose-built apps and custom AI agents. Above all else, Computer brings people back together. By breaking down silos and connecting people, it ushers in the future of AI-human collaboration. We call this Team Intelligence. It’s time to stop juggling scattered tools and start focusing on what matters.

Product Website

Seller

DevRev

Languages Supported

English, Hebrew, Slovenian, Spanish

Product Description

1. Complete data unification Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory. 2. Powerful search, reasoning, and action Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions. 3. Extensions for your teams and customers Computer doesn’t make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems. This isn’t just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier. We call this Team Intelligence. It’s why DevRev exists. Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.

Overview by

Harshita Raman

Pricing

Pricing provided by DevRev.

Starter

$19.99

1 User Per Month

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DevRev Integrations

(15)

Verified by DevRev

DevRev Media

DevRev Demo - In-App PLuG Widget Live Chat w/ integrated GPT

Automated responses in the PLuG widget are augmented with AI using a combination of engineered prompts and answers as well as state-of-the-art GPT models. Your user will receive a fast, zero-touch response that is personal and customer-centric.

DevRev Demo - Customer Record (w/ Linked Users, CONV, TKT, Metrics)

Keep track of all your Customers as well as Conversations, Tickets, Usage Behavior, Opportunities, and internal discussions about them - all in one place!

DevRev Demo - Convergence of Customer Conversation (CONV) > Ticket (TKT) > Issue (ISS)

Tie customer, product, + engineering records into one. A Customer Conversation leads to a Ticket which leads to an Engineering work item. Cross-Functional automations snap-in in your workspace and issue updates from product teams reach customer tickets.

Official Downloads

(2)

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Interactive Demo

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DevRev Reviews (161)

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Andreia S.

Human Resources Expert Manager - Latam, Americas

Mid-Market (51-1000 emp.)

6/25/2024

"Good to have everything in a single place."

5/5

What do you like best about DevRev?

The system has integrations allowing you to manage internal and external communications. Furthermore, it has integration that allows you to generate remedies, include updates, visibility to other teams and has the necessary confidentiality. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

I suggest the possibility of having filters that can be customized by me quickly and, on the other hand, having the possibility of sending massive communications and proactive campaigns. Review collected by and hosted on G2.com.

Jason V.

Manager, Technical Support

Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

10/11/2023

"One stop shop for all your customer needs"

4.5/5

What do you like best about DevRev?

Having Support, Build, and Product all in one place means the days of kicking items over the fence are over. All teams get to collaborate in one place. The Now, Next, Later function in Build and Product gives invaluable insight to the Support team and helps manage customer expectations as well as deliver contextual answers about the status of our product. The use of Conversations, Tickets, and Issues creates a very natural flow and evolution of communication with a customer. One touch resolutions are handled in Conversations. Deeper Tier 2/L2 support with root cause analysis is handled in Tickets. Engineering/L3 support happens in Issues. All of these are linked together and viewed in handy slide-out panes across the app, showcasing the ticket lifecycle at a glance. Their snap-in marketplace is growing to accommodate more use cases and their API is very easy to use to connect to external systems as well. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

It's a new product. We are a startup and DevRev is a startup. It is, sometimes, challenging to build a team with a nascent product. Larger ticketing and CRM systems have some standard features already in place. That said, this is a function of time that solves itself and the DevRev team is next-level responsive, agile, and amiable. Working with them helps us build our processes and theirs together in a true partnership. You're never a number in queue. That's not the support we give our customers and not the support we expect from our vendor partners. DevRev embodies that mindset and we're happy to work together in our mutual growth, scale, and evolution. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

It not only captures customer inquiries, complaints, and questions, but also helps us route this information appropriately and loop in cross functional partners with near zero friction in ways competitors struggle. The 360 degree visibility across Support, Engineering, Product, and Customer Success means we can give the most robust and comprehensive answers to customers across segments, stages of their journey with us, integration type, and use case. Review collected by and hosted on G2.com.

Chris C.

Small-Business (50 or fewer emp.)

10/6/2023

"Revolutionizing Customer Interaction"

5/5

What do you like best about DevRev?

Our onboarding experience with DevRev was top-notch. Their team was incredibly responsive, offering invaluable help whenever we needed it. This proactive approach ensured a smooth and efficient integration of DevRev into our product.

Our team utilizes the product daily, and navigating DevRev's platform is effortless. Its user-friendly interface, combined with the unified search functionality, ensures a superior user experience. Our agents found it easy to traverse through, and the PLuG feature resonates well with our end-users, showcasing the platform's intuitiveness.

Compared to traditional support and product development software, DevRev stands out distinctly. It acts as a bridge, making collaboration between our support, engineering, and product teams seamless. Debugging and issue resolution have become a more streamlined process thanks to DevRev.

DevRev is more than just a product to us; it's a strategic partnership. Their commitment to continuous improvement, primarily based on client feedback, is evident in the consistent enhancements we observe. It's rare to find no points of contention with such software, but in DevRev's case, we genuinely enjoy every facet of the partnership. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Nothing! Keep up the great work DevRev team! Review collected by and hosted on G2.com.

Gilad S.

Co-Founder

Small-Business (50 or fewer emp.)

10/5/2023

"Great product, with an amazing team behind it"

5/5

What do you like best about DevRev?

It was very easy to integrated it into our product, and the team helped us with anything we needed. Since then our team uses the product almost daily. Navigating the product is pretty easy to our agents, and th PLuG itself is very intuitive to our end users.

The DevRev team is an amazing team that keeps improving the product based on our feedback. The AI feature they recently added is a game changer and will allow us and anyone else really scale support.

We have a lot of plans for adding more and more functionality that DevRev implements, positioning it as our central hub for customer interaction - reactive and proactive. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Nothing really. Overall we really enjoy the partnership. Review collected by and hosted on G2.com.

Abhiram K.

Mid-Market (51-1000 emp.)

9/14/2023

"Threading the customer voice into all parts of the company"

5/5

What do you like best about DevRev?

DevRev is built very different to traditional support tools, with focus more on the most important part of the support process: the customer. Features of the product clearly show that the foundations of DevRev are not built to make just the ticketing efficient, but to make ticketing a window into the customer world. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

It is a product that is stil evolving. I wouldn't call it something I dislike, but that is the only comment I have here. But this is not a problem, the team at DevRev are true partners to make sure things get built to allow you to work with them. Review collected by and hosted on G2.com.

Rakesh P.

Small-Business (50 or fewer emp.)

8/16/2023

"Finally, Our Developers and Customers Are Speaking the Same Language"

5/5

What do you like best about DevRev?

DevRev bridges the gap between our developers and customers effortlessly. It’s been a game-changer for our Product-Led Growth at UpperInc. What I like most is the minimalist, intuitive, user-friendly interface and my entire support and dev. team love it. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

While DevRev offers a built-in CRM that allows for creating customer records, its capabilities are currently limited. We find ourselves needing to use an additional CRM, like Freshdesk, to fully manage and store our customer data. This means our sales team has to juggle multiple platforms, which isn't ideal. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

DevRev has been a solid addition to our toolkit. Before, it felt like our developers and customers were in different worlds. We were constantly juggling customer issues, trying to manually pass them over to our dev team—it was a real chore. Now, with DevRev, it’s like we’ve built a straightforward path between our customers and developers. Customer issues now naturally flow into our development priorities, saving us a good deal of time and hassle. It’s helped our Product-Led Growth strategy at UpperInc become more of a reality. It’s a tool that’s become integral to how we work, without being over-the-top. Review collected by and hosted on G2.com.

Richard S.

Sr. Manager Support (Global)

Mid-Market (51-1000 emp.)

10/12/2023

"A complete solution for SaaS company"

5/5

What do you like best about DevRev?

DevRev product is amazing, it has all the features which is helpful to streamline the customer experience for a SaaS company. However, the best part is their team. They all understand the customer pain and go extra mile to help them whenever needed. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

The product is still evolving. They are building is fast so I am sure in couple of months they will be the market leader. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

As a SaaS company, we want to enhance our customer query handling experience. We want to give them more visiblity and timely tracking of their queries. We also want to bring all our team including support, growth, product, engineering, onboarding to one unified platform and thats what DevRev is helping us to achieve. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

6/30/2024

"Good"

3.5/5

What do you like best about DevRev?

Easy to use very good customer support, overall good experience Review collected by and hosted on G2.com.

What do you dislike about DevRev?

There is nothing much to say, good experience Review collected by and hosted on G2.com.

Alok M.

Co-Founder and CTO

Small-Business (50 or fewer emp.)

10/10/2023

"One Stop Product for our GTM and Product Team"

5/5

What do you like best about DevRev?

The thoughtful integration between the 'Dev' and 'Rev' functions is the main highlight according to me. We were earlier on JIRA and our homegrown customer support app. After switching to devrev, the manual back and forth process has been completely eliminated. This has freed up productive hours to be spent on actual customer issues. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

As there is a lot of activity in our tickets, I receive tons of notifications from the mobile app. Looking forward to an update to make it more streamlined. Also being a daily driver, there is further scope to make the UX more intuitive for new folks. Review collected by and hosted on G2.com.