Computer Reviews & Product Details

The implementation was simple and completed within the expected timeline, which made the onboarding experience smooth and efficient. One of the most valuable aspects has been the AI capabilities — they allowed us to take our Customer Support team to a whole new level, increasing efficiency without sacrificing service quality.

Additionally, the ability to leverage Snap-ins and automated workflows helped us eliminate repetitive manual tasks and streamline several key processes. These features gave us a strong foundation for scalable support operations with tight integration to product and engineering. Review collected by and hosted on G2.com.

The documentation and onboarding guides could be more user-friendly, especially for those just starting out. Compared to other providers, some of the help resources felt a bit too technical or lacking in step-by-step examples or walkthroughs. That said, this seems like a relatively easy area to improve with a few guided use cases or tutorials.

Fortunately, the DevRev team is always responsive and supportive, which made a big difference during the learning curve. Review collected by and hosted on G2.com.

DevRev has a clean UI & UX. I love that it shows the crashes, exception details with just a simple click, very user friendly. Apart from that, its main feature are the video recordings which help us, as an organisation to figure out which user or how many users have what kind of experience while using our app (happy session, frustrated session etc) Review collected by and hosted on G2.com.

Something that I would appreciate being there in DevRev would be the ability to set some kind of "alerting" on specific metrics... for example if the frustrated sessions on iOS go above a certain value, my team should be alerted so as to make the experience smoother for our customers. Other than that, DevRev is great! Review collected by and hosted on G2.com.

DevRev is an excellent app for organizing and tracking requests while collaborating in real time. It makes assigning teams to tasks easy and efficient. I’ve really enjoyed using it and highly recommend it! Review collected by and hosted on G2.com.

Since it’s built with developers in mind, some shortcuts aren’t very intuitive, so it takes extra attention to navigate efficiently. Review collected by and hosted on G2.com.

What I like best about DevRev is how it seamlessly combines customer support and product workflows into a single platform. The ticketing tool feels modern and intuitive, and its AI features genuinely save time by auto-routing requests, suggesting responses, and helping deflect repetitive queries. I especially value how it links customer tickets directly to product parts, which makes prioritization clearer and ensures the team focuses on what matters most. The unified inbox and clean design make day-to-day work easier, while dashboards and analytics provide real visibility into customer sentiment and recurring issues, helping teams stay proactive rather than reactive. Its easy to implement & Integrate , I use it Frequently. Review collected by and hosted on G2.com.

While DevRev is powerful, there are a few areas that could improve. At times, the interface can feel a little cluttered, especially when navigating through multiple fields or attaching files to tickets. The AI features are impressive but occasionally over-simplify issues, which means agents still need to double-check responses. Customization options for reporting and customer health metrics could also be more flexible to match different team needs. Lastly, because the platform is evolving so quickly, there’s a bit of a learning curve for new users, and staying on top of changes can feel overwhelming at times. Review collected by and hosted on G2.com.

DevRev’s Parts and Trails structure makes it much easier to link customer issues directly to product areas, which has improved how we organize and prioritize support tickets. The automations have already reduced noise in our queues, and the platform is clearly being built with support teams in mind. Most importantly, the DevRev team has been highly engaged with us — they’ve consistently taken our feedback, acknowledged issues quickly, and shipped improvements at a rapid pace. That responsiveness has made a real difference in our ability to adopt the platform confidently. Review collected by and hosted on G2.com.

As with any newer platform, some features are still maturing. A few automation and reporting use cases we’d like to implement aren’t available yet, and we haven’t gone live with AI Agents/Actions. That said, the team has been proactive in addressing gaps, and we’ve already seen progress in areas we raised as limitations. Review collected by and hosted on G2.com.

Best part is the Agent companion that helps you find all the information you need. All answers provided have references attached, so you can quickly verify any information provided. The Agent quickly searches through hundreds of internal documents, public facing documents, and related tickets. Also, props to their customer support team. I've been able to quickly report and address issues I've encountered. Review collected by and hosted on G2.com.

DevRev allows you to easily and quickly customize your teams experience. However, this means the initial set up and configuration of workflows takes time . Review collected by and hosted on G2.com.

Since working with Devrev, we have found them HIGHLY responsive which is fantastic!

We love having a person to work with directly and find this customer approach a huge advancement from our old service. We want to be treated like we treat our customers. Direct, timely and with answers and not with prevarications

As an agent, it's easy to use and the views are highly customizable for rapid reviews and typical responses can be a minimum of keystrokes. Set up is a little quirky as we had to learn the DevRev "way" however it wasn't too painful all things considered.

The strength for us is in the reporting and the ability to pull the reports and get consistent, reliable data for our customer reports. Review collected by and hosted on G2.com.

They still have some rough edges to smooth out although I think they have the basics down pretty well.

* searchable knowledge base for customers to encourage self-service

* ability to redact sensitive information if placed incorrectly by either customer or agent

* ability to export ticket comments for reporting purposes Review collected by and hosted on G2.com.

DevRev provides an efficient way to summarize problems using built-in options, helping users understand the problem statement and action points as a single, cohesive storyline that includes team interactions. This feature is helping us to reduce my time without seeing the all the mail threads. Review collected by and hosted on G2.com.

As a SaaS product, occasional glitches in the tool can disrupt the workflow. However, the team is quick to identify and resolve these issues, ensuring minimal impact on operations and maintaining overall efficiency. The support form the Devrev team is awesome we will get the quick response for every query. Review collected by and hosted on G2.com.

I like how DevRev brings product development, customer support, and feedback tracking into one platform. The interface is clean and easy to navigate, and it helps our team collaborate efficiently without switching between multiple tools. Review collected by and hosted on G2.com.

Sometimes certain features feel a bit complex at first, and it can take time to learn where everything is. However, once you get used to the platform, it becomes much easier to navigate. Review collected by and hosted on G2.com.

We've been using DevRev as our primary IT ticketing and support platform, and it has significantly improved how we handle internal requests and incident resolution. What sets DevRev apart from traditional ITSM tools is its product-centric approach, allowing us to link issues directly to engineering, product features, and customer impact when needed.

What I like most:

Clean, modern UI that's easy for end-users and admins

Tight integration with Slack, making it simple for employees to raise and track tickets without leaving their workflow

Robust workflow automation and categorization that help us triage and route tickets faster

Built-in knowledge base and AI-assisted suggestions for self-resolution

The ability to collaborate across IT and product teams, especially when the root cause involves software or system updates Review collected by and hosted on G2.com.

Reporting and analytics are improving but could benefit from more customizable dashboards

Slight learning curve for admins when setting up advanced automations

Some legacy integrations still maturing Review collected by and hosted on G2.com.