DevRev Reviews & Product Details

I use DevRev to track app usage, troubleshoot issues, and connect support with engineering, which really helps in understanding and closing issues. I love that DevRev provides a unified view of all actions users perform, which aids in troubleshooting and monitoring issues effectively. The most liked module for me is 'support to developer,' which is crucial for customer-facing applications. When a customer reports an issue, DevRev helps by providing a unified view of all customer session replays, allowing for faster debugging. Also, the initial setup was very easy and straightforward. Review collected by and hosted on G2.com.

I'm not a fan of the pricing model. It used to be decent, but now it's based on user sessions, which doesn't work for us. There are free tools in the market doing the same job without any session capping, making them cost free. Review collected by and hosted on G2.com.

I have been using DevRev to handle data from customers, and it's been a really smooth experience so far. I love the clean and intuitive UI, which makes it easy to review a high volume of data. Performance-wise, it works without lag and glitches, which is a plus during busy hours. I like that it helps me to classify privacy and non-privacy tickets by adding filters, making my work easy. I also appreciate that we can download tickets in CSV and JSON formats. Setting it up was super easy, too. Review collected by and hosted on G2.com.

Sometimes it crashes while solving tickets. DevRev sometimes gets stopped, which makes me have to sign in again to go back to the app. Review collected by and hosted on G2.com.

I use DevRev for merchant support and particularly like its easy interface that makes seeing tickets and responding to merchants straightforward by providing an overview of all tickets in one dashboard. I also appreciate the AI assistance, which enhances responses and eliminates agent or typographical errors, making responses more professional. Additionally, the dynamic dashboards are valuable because they allow me to easily track and monitor team performance. Review collected by and hosted on G2.com.

DevRev works well overall, but there are areas for improvement. The UI can sometimes feel a bit complex and overwhelming, especially for new users. Performance can lag when handling large databases and multiple workflows. Integrations with other tools could be smoother and more flexible. Additionally, better documentation and onboarding resources would make it easier to get started and fully utilize all features. The initial setup was manageable but not entirely straightforward, with a noticeable learning curve and some parts feeling complex, requiring technical expertise. Review collected by and hosted on G2.com.

I really find DevRev to be incredible, as it has greatly helped me share our excellent customer support with clients. Their AI system is really beneficial, assisting me in adding more features and improving productivity with strong responses. It's one of the best tools I've used for engaging with customers, allowing me to quickly answer customer queries and collaborate seamlessly. The AI also helps me by indicating grammar issues, which is fantastic for non-native English speakers and even assists in translating customer queries into different languages. DevRev provides more options for engaging clearly with customers and delivering the best responses, whether through mail or chat via the TabApp chatbot, making it excellent support. Their application features are deep and extensive, empowering my productivity with customer satisfaction and trust. The setup experience with DevRev was easy and convenient, with support options and a helpful button to learn quick options, making the AI easy to start using. Review collected by and hosted on G2.com.

I believe there are two more options that can be improved in your budget. That is opening a link options because many times, when I'm just opening the link option, that doesn't work. The lever option that's supposed to be very quick. Review collected by and hosted on G2.com.

I like using DevRev as a support ticketing logging and tracking tool. The AI Agent - Computer is impressive as it responds to customer queries based on previous tickets, which has increased first response resolutions. The AI Agent helps answer basic and known issues without intervention from a support executive, reducing volume and allowing the team to focus on actual issues. I also appreciate DevRev's enhanced ticketing workflows, which automate tasks like Jira ticket creation and status updates. This automation makes it easy to escalate issues to the Engineering team, and updates are auto-synced between both platforms, keeping them always up to date. Additionally, the initial setup was quite smooth, with the DevRev team assisting with all initial setup and past tickets migration from Zendesk. Review collected by and hosted on G2.com.

The UI is quite confusing for me sometimes. The home page is always filled with 100 of details. The ticket viewing tab opens on the right side of the screen which is distracting. Review collected by and hosted on G2.com.

I like how DevRev does a pretty good job keeping everything organized in one place, making it easy to track conversations without jumping between tools. The dashboard is quite helpful, giving a clear idea of what's going on with customers, which helps us plan better. I find ticket insights and conversation insights valuable as they show closed tickets, active tickets, and average resolution time, which are essential for managing our work. CSAT score distribution also informs us about how customers have rated us and the distribution of ratings in the surveys sent. Review collected by and hosted on G2.com.

In the beginning it can be a little bit confusing to navigate, it's not exactly like other tools in the market. So it takes time to get used to it. A smoother onboarding experience would definitely help new users. Initially it was a bit challenging as we had to move the previous tickets, but with the help of the team we were able to manage. Review collected by and hosted on G2.com.

I like DevRev's strong automation capabilities without being rigid, which allows us to set up rules to auto-route cases like payment failures or profile issues. The unified customer context is incredibly valuable because one view shows past cases, which cuts down a lot of back and forth and guesswork. I also find the initial setup to be moderately easy, and as an agent, it feels smooth and helps handle tickets quickly. Review collected by and hosted on G2.com.

One thing I was frustrated about DevRev is at least it logs out 3 to 4 times due to browser-related issues. These include too many tabs or heavy usage, cached data/cookies getting corrupted, unsupported or outdated browsers, and VPN or network restrictions. Review collected by and hosted on G2.com.

Centralizing customer support tickets and product feedback in one system so nothing slips through silos.

Linking feature requests and bug reports directly to engineering sprints and roadmaps.

Using AI‑driven analytics and conversational tools to get faster insights and automate routine tasks across teams. Review collected by and hosted on G2.com.

Centralizing customer support tickets and product feedback in one system so nothing slips through silos.

Linking feature requests and bug reports directly to engineering sprints and roadmaps.

Using AI‑driven analytics and conversational tools to get faster insights and automate routine tasks across teams. Review collected by and hosted on G2.com.

I like the specific app in DevRev and the dashboards created. They help with the complete email summary and make it easy to find the status of all the tickets with just a few simple words. I find creating dashboards and preparing RCA valuable for sharing overviews with my team. Review collected by and hosted on G2.com.

The UI can be improved more, as it looks a bit old type view. Also, the initial setup was hard as it's a completely new platform. Review collected by and hosted on G2.com.

DevRev is a modern support-focused platform that offers a high degree of configurability and flexibility, making it particularly appealing to teams that want granular control over their workflows. One of its standout strengths is the sheer number of options available—users can tailor processes extensively to match their specific support operations. The workflow design is especially strong, enabling structured and logical process flows that can improve how support teams manage tickets and customer interactions. Review collected by and hosted on G2.com.

DevRev feels best suited for support teams rather than broader organizational use. Its capabilities shine in customer support environments, but it doesn’t translate as effectively to enterprise-level needs. Larger organizations may find the platform limiting, as it appears to be designed more for smaller teams or those handling individual customers and SMB accounts.

There are also some usability concerns. The platform can feel tedious at times, particularly when navigating its many configuration options. Additionally, the user interface leans heavily toward a developer-centric experience, which may create friction for non-technical users or customer-facing teams expecting a more intuitive design.

Another practical drawback is the use of a “.ai” domain, which can sometimes be blocked by strict customer security settings—this can introduce avoidable complications in client interactions. Review collected by and hosted on G2.com.