Computer Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices. This feature was mentioned in 32 Computer reviews.

Based on 34 Computer reviews. Allows users to customize chat colors, text, logos, and branding.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. This feature was mentioned in 32 Computer reviews.

Based on 33 Computer reviews. Integrates with other customer service software to improve support and enhance functionality

Provides analytics tools that reveal important business metrics and track progress This feature was mentioned in 32 Computer reviews.

As reported in 32 Computer reviews. Displays important metrics relating to performance

Based on 36 Computer reviews. User Experience of creating and submitting a ticket

As reported in 36 Computer reviews. User Experience of responding and receiving a response

Route tickets based on values of fields, changes to ticket status and time based conditions 36 reviewers of Computer have provided feedback on this feature.

Respond to common requests with standard reply This feature was mentioned in 33 Computer reviews.

As reported in 35 Computer reviews. Offers tools for managing and tracking service-level agreements (SLAs)

Documents and files can be attached to the ticket to communicate with customer issues/resolutions This feature was mentioned in 36 Computer reviews.

Share and collaborate on tickets with multiple customer service representatives This feature was mentioned in 36 Computer reviews.

Central repository for account and contact information This feature was mentioned in 35 Computer reviews.

As reported in 34 Computer reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

As reported in 35 Computer reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Ability for customer service agents to communicate with customers via live chat to solve problems live 33 reviewers of Computer have provided feedback on this feature.

Based on 30 Computer reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Make and receive calls directly in the application. Track and record calls for analysis. This feature was mentioned in 30 Computer reviews.

Provides a wiki to keep useful product documentation. This feature was mentioned in 16 Computer reviews.

As reported in 14 Computer reviews. Provides a place for product users to interact and ask questions.

As reported in 15 Computer reviews. Provides a medium for users to make suggestions for the product.

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. 11 reviewers of Computer have provided feedback on this feature.

As reported in 11 Computer reviews. Delivers notifications to both sides of the conversation.

Sends automated emails to further engage clients and potential clients.

Allows for live chat to be enabled within the app for customer help.

Allows agents to join a customer's browser session and navigate through the website with them.

Measures the amount of work an employee can handle in a sprint. 13 reviewers of Computer have provided feedback on this feature.

Ranks the priority of a task. 14 reviewers of Computer have provided feedback on this feature.

As reported in 13 Computer reviews. provides a Kanban board to visualize tasks.

As reported in 14 Computer reviews. Enables the creation of custom workflows to facilitate various processes.

Predicts a products release based on the workflow. 13 reviewers of Computer have provided feedback on this feature.

Tracks the amount of time spent on a task. This feature was mentioned in 12 Computer reviews.

Measures the progress of tasks within a product workflow. 12 reviewers of Computer have provided feedback on this feature.

Measures the cost of tasks and enables the allocation of budget to different projects. This feature was mentioned in 12 Computer reviews.

Provides data on employee performance for gamification. 12 reviewers of Computer have provided feedback on this feature.

As reported in 24 Computer reviews. Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web. This feature was mentioned in 24 Computer reviews.

Optimizes the customer self-service experience on mobile devices 22 reviewers of Computer have provided feedback on this feature.

As reported in 24 Computer reviews. Gives the user targeted, personalized results based on their activity or preferences

As reported in 23 Computer reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

As reported in 23 Computer reviews. Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences 22 reviewers of Computer have provided feedback on this feature.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools This feature was mentioned in 23 Computer reviews.

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 34 Computer reviews.

Archives conversations in a separate location for later reference. 10 reviewers of Computer have provided feedback on this feature.

Enables employees to denote potential customers.

As reported in 11 Computer reviews. Establishes a knowledge base for employee reference during conversations.

Provides a central location for help requests, helping employees respond sooner. 10 reviewers of Computer have provided feedback on this feature.

Allows for the creation of profiles for contacts and customers. 11 reviewers of Computer have provided feedback on this feature.

Tools to track and implement required IT changes in a system.

A means to view and analyze a large amount of data in order to gain business insights.

Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable. This feature was mentioned in 19 Computer reviews.

Operationalizes data delivery workflows to easily scale repeatable preparation needs This feature was mentioned in 18 Computer reviews.

As reported in 20 Computer reviews. Provide workflows to create and escalate issues related to risks and requests

Integrates with live chat, chatbots, help desk, or other customer service software 19 reviewers of Computer have provided feedback on this feature.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. This feature was mentioned in 19 Computer reviews.

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took 18 reviewers of Computer have provided feedback on this feature.

A place for users to submit tickets when they require IT help.

Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.

The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

As reported in 17 Computer reviews. Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc.

Ensures user access management, data lineage, and data encryption This feature was mentioned in 17 Computer reviews.

Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. 17 reviewers of Computer have provided feedback on this feature.

As reported in 17 Computer reviews. Perform ad-hoc or ongoing IT audits at different levels of the company.

Based on 17 Computer reviews. Identify risk data attributes such as description, category, owner, or hierarchy.

Protects data with some form of encryption as it leaves your secure or local network. This feature was mentioned in 17 Computer reviews.

Allows administrators to set user access privileges to permit approved parties to access sensitive data. 17 reviewers of Computer have provided feedback on this feature.

Based on 16 Computer reviews. Requires a second level of authentication, such as sms messaging or customized tokens, to access data.

Permits use by job roles outside of service department This feature was mentioned in 15 Computer reviews.

Allows linking of useful information such as screen shots This feature was mentioned in 15 Computer reviews.

Based on 14 Computer reviews. Provides direct contact between CSRs and customers outside of milestones

Informs stakeholders of activity on escalated or high-value cases This feature was mentioned in 12 Computer reviews.

Based on 13 Computer reviews. Evaluates frequency of types of complaints

Based on 12 Computer reviews. Includes a dashboard or other means of performance monitoring

Based on 10 Computer reviews. Allows users to leave notes or comments on emails or relevant cases.

As reported in 10 Computer reviews. Provides a dedicated space or a thread feature that allows for long-form discussion.

Offer in-application assignment and task tracking functionality.

Based on 10 Computer reviews. Allows users to create and follow predetermined workflows attached to actions.

Allows users to create canned answers or templates for email responses.

Based on 10 Computer reviews. Integrates without outside software to provide additional functionality or pull information.

Provides a tagging system to allow users to sort emails by relevant subject. 10 reviewers of Computer have provided feedback on this feature.

Based on 10 Computer reviews. Analyzes trends in email content and resolution.

Tracks performance and productivity of users inside the application. 10 reviewers of Computer have provided feedback on this feature.

Tracks email analytics like emails opened, how long the email was opened for, etc.

Provides a service desk for users to submit tickets for IT-related issues.

Tracks action-by-action asset performance with machine- or human-readable logs.

Creates alerts when tracked assets encounter errors or performance issues.

Automates repetitive tasks associated with IT service operations and maintenance.

Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.

Provides administrative tools for routine maintenance, upkeep, and tracking.

Gives administrators control over user privileges and accessibility for IT assets.

Controls policies and configurations across business applications and hardware.

Based on 19 Computer reviews. Enables the creation of an internal repository of knowledge articles

As reported in 17 Computer reviews. Provides workflows for writing, editing, approving, and publishing knowledge article content

Based on 17 Computer reviews. Helps users understand which knowledge articles are working and identifies areas of improvement

Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query 18 reviewers of Computer have provided feedback on this feature.

Analyzes customer support tickets or conversations to suggest relevant knowledge articles 17 reviewers of Computer have provided feedback on this feature.

As reported in 17 Computer reviews. Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues

As reported in 32 Computer reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 32 reviewers of Computer have provided feedback on this feature.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Based on 23 Computer reviews. Condenses long documents or text into a brief summary.

Based on 18 Computer reviews. Condenses long documents or text into a brief summary.

As reported in 13 Computer reviews. Allows users to generate text based on a text prompt.

As reported in 12 Computer reviews. Condenses long documents or text into a brief summary.

As reported in 20 Computer reviews. Allows users to generate text based on a text prompt.

As reported in 19 Computer reviews. Condenses long documents or text into a brief summary.

Works across multiple software systems or databases

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Based on 17 Computer reviews. Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation 16 reviewers of Computer have provided feedback on this feature.

Anticipates needs and offers suggestions without prompting 16 reviewers of Computer have provided feedback on this feature.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Makes informed choices based on available data and objectives