Compare DevRev and Jira 
Featured Products
At a Glance
Market Segments
Mid-Market (54.5% of reviews)
Mid-Market (43.8% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
Free 10 Users Per Month
DevRev
Star Rating
(196)4.4 out of 5
Market Segments
Mid-Market (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansJira
Star Rating
(7,721)4.3 out of 5
Market Segments
Mid-Market (43.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira excels in task organization, with users praising its ability to manage tasks, bugs, and sprints effectively. Many find its customizable workflows particularly beneficial for tracking progress through various stages, such as testing and fixing.
- Users say that DevRev stands out for its flexibility, especially with custom field mapping across different platforms. This feature allows for seamless integrations tailored to specific needs, making it a strong choice for teams that require adaptability in their workflows.
- According to verified reviews, Jira's implementation process is often highlighted as quick and intuitive, with users appreciating the onboarding wizard that helps new users get started efficiently. In contrast, some DevRev users have noted that while the platform is powerful, it may take a bit longer to fully grasp all its features.
- Reviewers mention that DevRev's support quality is a significant strength, with many users expressing satisfaction with the responsiveness and helpfulness of the support team. Jira, while generally well-regarded, has received mixed feedback regarding support, indicating room for improvement in this area.
- Users appreciate the advanced features of Jira, such as its Kanban boards and release forecasting capabilities, which help teams manage their projects more effectively. On the other hand, DevRev's chat feature, enhanced by an AI agent, is noted for making communication and information retrieval seamless, which can enhance daily operations.
- G2 reviewers highlight that while Jira has a higher overall satisfaction score, DevRev's recent positive feedback indicates a strong user experience, particularly in terms of its intuitive design and customization options. This suggests that while Jira may be the more established choice, DevRev is carving out a niche for teams looking for a modern, flexible solution.
Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Jira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Free Trial
DevRev
Free Trial is available
Jira
Free Trial is available
Ratings
Meets Requirements
8.3
149
8.9
6,276
Ease of Use
8.5
151
8.1
6,356
Ease of Setup
7.9
96
8.0
2,548
Ease of Admin
8.8
47
7.7
1,674
Quality of Support
8.9
142
8.3
4,927
Has the product been a good partner in doing business?
9.2
46
8.6
1,536
Product Direction (% positive)
9.3
149
8.4
6,072
Features by Category
Ticket and Case Management
8.5
41
Not enough data
8.4
41
Not enough data
8.5
42
Not enough data
8.1
38
Not enough data
8.2
39
Not enough data
8.2
39
Not enough data
8.4
39
Not enough data
8.2
39
Not enough data
Generative AI
7.8
35
Not enough data
8.3
33
Not enough data
Agentic AI - Help Desk
7.0
21
Not enough data
6.9
20
Not enough data
6.6
19
Not enough data
Communication Channels
8.0
36
Not enough data
8.1
40
Not enough data
8.0
37
Not enough data
6.0
32
Not enough data
5.4
33
Not enough data
Platform
6.7
34
Not enough data
7.7
35
Not enough data
8.7
34
Not enough data
8.2
37
Not enough data
7.5
38
Not enough data
7.3
35
Not enough data
Tasks
Not enough data
9.3
690
Not enough data
9.0
631
Not enough data
9.1
659
Not enough data
8.8
610
Not enough data
8.5
573
Not enough data
8.2
557
Not enough data
8.5
585
Not enough data
8.4
507
Projects
Not enough data
9.0
605
Not enough data
8.7
550
Not enough data
8.2
526
Not enough data
8.4
536
Not enough data
8.6
550
Not enough data
7.7
469
Not enough data
9.3
605
Not enough data
8.3
522
Not enough data
8.0
457
Not enough data
8.1
481
Not enough data
8.6
544
Resource Management
Not enough data
8.3
499
Not enough data
8.3
524
Not enough data
8.4
510
Project Monitoring
Not enough data
8.3
498
Not enough data
8.4
508
Not enough data
8.8
569
Generative AI
Not enough data
7.4
438
Not enough data
7.5
437
Agentic AI - Project Management
Not enough data
7.4
305
Not enough data
7.7
304
Not enough data
7.9
333
Not enough data
7.6
303
Not enough data
7.6
307
Not enough data
7.4
303
Not enough data
7.9
316
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
Not enough data
8.3
20
Not enough data
8.4
22
Not enough data
Knowledge Management
8.7
21
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
Usability
8.2
17
Not enough data
8.1
17
Not enough data
8.1
16
Not enough data
Reporting
7.5
14
Not enough data
8.2
15
Not enough data
7.7
13
Not enough data
Generative AI
8.1
14
Not enough data
8.3
12
Not enough data
Bug Reporting
Not enough data
8.8
1779
Not enough data
8.8
1731
Not enough data
8.9
1822
Bug Monitoring
Not enough data
8.6
1724
Not enough data
8.9
1840
Not enough data
8.8
1702
Agentic AI - Bug Tracking
Not enough data
7.6
251
Not enough data
7.7
254
Not enough data
7.6
253
Responses
Not enough data
9.6
35
Not enough data
9.4
35
Not enough data
9.4
35
Automation - AI Agents
Not enough data
8.9
34
Not enough data
9.1
33
Not enough data
9.0
34
Not enough data
9.4
35
Not enough data
9.4
35
Platform
Not enough data
9.4
35
Not enough data
9.5
40
Not enough data
9.4
36
Autonomy - AI Agents
Not enough data
9.1
34
Not enough data
9.2
34
Not enough data
9.2
34
Not enough data
9.1
34
Generative AI
Not enough data
9.2
38
Not enough data
9.2
35
Generative AI
7.1
8
Not enough data
7.3
8
Not enough data
Feature Not Available
Not enough data
Communication
8.3
11
Not enough data
8.9
12
Not enough data
7.9
8
Not enough data
9.0
8
Not enough data
7.4
7
Not enough data
Internal Use
7.7
35
Not enough data
7.7
10
Not enough data
6.9
9
Not enough data
8.6
11
Not enough data
8.8
10
Not enough data
8.5
11
Not enough data
Generative AI
8.3
23
Not enough data
Self-Service Experience
8.5
25
Not enough data
8.5
24
Not enough data
Feature Not Available
Not enough data
6.7
22
Not enough data
7.8
25
Not enough data
Self-Service Platform
8.0
23
Not enough data
8.0
23
Not enough data
8.3
23
Not enough data
8.4
23
Not enough data
Agentic AI - Customer Self-Service
6.0
8
Not enough data
4.6
8
Not enough data
6.0
8
Not enough data
6.5
8
Not enough data
6.9
8
Not enough data
6.4
7
Not enough data
5.7
7
Not enough data
Generative AI
8.7
20
Not enough data
8.7
19
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
8.0
17
8.4
2680
8.3
15
8.2
2532
7.5
16
8.1
2435
Planning
7.9
14
8.7
3163
8.1
16
8.8
3279
7.4
15
8.8
3064
7.9
16
8.7
3242
7.4
14
8.3
2660
Workflow Management
7.9
13
8.6
3029
8.2
15
8.9
3499
6.8
13
7.9
2266
7.3
13
8.4
2504
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DevRev and Jira are categorized as Product Management
Unique Categories
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.6%
Financial Services
17.6%
Information Technology and Services
12.5%
Human Resources
6.3%
Computer & Network Security
4.0%
Other
38.1%
Information Technology and Services
23.7%
Computer Software
23.6%
Financial Services
4.7%
Marketing and Advertising
4.2%
Internet
4.1%
Other
39.7%
Alternatives
Discussions
DevRev has no discussions with answers
Is Jira a good tool?
12 Comments
MN
Yes, it is. It's good for having an area to house all tasks required for a scope of work. Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
9 Comments
SN
With jira we were able to streamline team collaboration by showing the actual status of all the team effort in jira timeline while we conduct Scrum...Read more
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