# DevRev vs Jira Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Jira excels in project management capabilities, with users highlighting its effectiveness in structuring and tracking work across teams. Many appreciate how it simplifies managing tasks, sprints, and backlogs, making it a powerful tool for organizing projects.
- **Users say** that DevRev stands out for its integration of customer support and AI-powered assistance. Reviewers find the ability to link customer issues directly to engineering tickets particularly valuable, as it streamlines communication and reduces the back-and-forth typically seen between support and development teams.
- **According to verified reviews** , Jira's ease of use is frequently praised, with users noting that it is very helpful for tracking day-to-day tasks. This intuitive design contributes to a smoother workflow, allowing teams to quickly see the status of their projects.
- **Reviewers mention** that DevRev's dashboard features are a game changer, especially for customer support teams. Users appreciate the clarity and simplicity of the dashboards, which help them quickly find ticket statuses and generate summaries, enhancing their overall efficiency.
- **G2 reviewers highlight** that while Jira has a robust set of features, some users feel it can be overwhelming at times, especially for new users. This complexity can lead to a steeper learning curve compared to DevRev, which is noted for its user-friendly interface.
- **Users report** that while both tools have strong support systems, DevRev receives higher marks for its quality of support. Reviewers appreciate the responsiveness and helpfulness of the support team, which can be crucial for teams relying on timely assistance.



| | DevRev | Jira | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 210 | 7,860 | 
| **Largest Market Segment** | Mid-Market (53.9% of reviews) | Mid-Market (43.6% of reviews) | 
| **Entry Level Price** | No pricing available | Free 10 Users Per Month | 

---
## Top Pros & Cons

### DevRev

Pros:
- Ease of Use (54 reviews)
- Efficiency (51 reviews)

Cons:
- Missing Features (30 reviews)
- Limited Features (21 reviews)

### Jira

Pros:
- Ease of Use (1154 reviews)
- Project Management (855 reviews)

Cons:
- Learning Curve (680 reviews)
- Complexity (503 reviews)

---
## Ratings Comparison
| Rating | DevRev | Jira | 
|---|---|---|
  | **Meets Requirements** | 8.4 (160 reviews) | 8.9 (6365 reviews) | 
  | **Ease of Use** | 8.5 (163 reviews) | 8.1 (6456 reviews) | 
  | **Ease of Setup** | 8.0 (108 reviews) | 8.1 (2633 reviews) | 
  | **Ease of Admin** | 8.8 (47 reviews) | 7.7 (1745 reviews) | 
  | **Quality of Support** | 8.9 (153 reviews) | 8.4 (5001 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (46 reviews) | 8.6 (1608 reviews) | 
  | **Product Direction (% positive)** | 9.3 (159 reviews) | 8.5 (6142 reviews) | 

---
## Pricing

### DevRev

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Jira

#### Entry-Level Pricing

Plan: Free

Price: Free 10 Users Per Month

Description: Free forever for 10 users

Key Features:
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards

[Browse all 4 editions](https://www.g2.com/products/jira/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 7.8/10 | 70 |
| **Jira** | N/A | N/A |

#### Ticket and Case Management

| Feature | DevRev | Jira | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (45 reviews) | Not enough data | 
| **Ticket response user experience** | 8.6 (48 reviews) | Not enough data | 
| **Workflow** | 8.5 (45 reviews) | Not enough data | 
| **Response Automation** | 8.2 (40 reviews) | Not enough data | 
| **SLA Management** | 8.3 (41 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.3 (42 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.5 (43 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.2 (42 reviews) | Not enough data | 

#### Generative AI

| Feature | DevRev | Jira | 
|---|---|---|
| **AI Text Generation** | 7.9 (36 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (38 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | DevRev | Jira | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (22 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.2 (22 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (20 reviews) | Not enough data | 

#### Communication Channels

| Feature | DevRev | Jira | 
|---|---|---|
| **Customer Portal** | 8.1 (37 reviews) | Not enough data | 
| **Email to Case** | 8.3 (44 reviews) | Not enough data | 
| **Chat/Live Support** | 8.1 (40 reviews) | Not enough data | 
| **Social Integration** | 6.1 (33 reviews) | Not enough data | 
| **Voice** | 5.5 (34 reviews) | Not enough data | 

#### Platform

| Feature | DevRev | Jira | 
|---|---|---|
| **Mobile User Support** | 6.7 (34 reviews) | Not enough data | 
| **Customization ** | 7.7 (36 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.7 (34 reviews) | Not enough data | 
| **Integration** | 8.3 (41 reviews) | Not enough data | 
| **Reporting** | 7.6 (40 reviews) | Not enough data | 
| **Dashboards** | 7.4 (36 reviews) | Not enough data | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | N/A | N/A |
| **Jira** | 8.4/10 | 1012 |

#### Tasks

| Feature | DevRev | Jira | 
|---|---|---|
| **Creation & Assignment** | Not enough data | 9.3 (713 reviews) | 
| **Due Dates** | Not enough data | 9.0 (645 reviews) | 
| **Task Prioritization** | Not enough data | 9.2 (676 reviews) | 
| **To-Do Lists** | Not enough data | 8.8 (618 reviews) | 
| **Dependencies** | Not enough data | 8.5 (579 reviews) | 
| **Mass Updates** | Not enough data | 8.2 (557 reviews) | 
| **Drag & Drop** | Not enough data | 8.5 (589 reviews) | 
| **Recurring Tasks** | Not enough data | 8.4 (504 reviews) | 

#### Projects

| Feature | DevRev | Jira | 
|---|---|---|
| **Planning** | Not enough data | 9.0 (615 reviews) | 
| **Project Map** | Not enough data | 8.7 (551 reviews) | 
| **GANTT** | Not enough data | 8.2 (524 reviews) | 
| **Calendar View** | Not enough data | 8.4 (535 reviews) | 
| **Views** | Not enough data | 8.6 (549 reviews) | 
| **Project Budgeting** | Not enough data | 7.7 (465 reviews) | 
| **Issue Tracking** | Not enough data | 9.3 (618 reviews) | 
| **Templates** | Not enough data | 8.3 (521 reviews) | 
| **Critical Path** | Not enough data | 8.0 (454 reviews) | 
| **Time & Expense** | Not enough data | 8.1 (481 reviews) | 
| **Methodologies** | Not enough data | 8.6 (545 reviews) | 

#### Resource Management

| Feature | DevRev | Jira | 
|---|---|---|
| **Resource Definiton** | Not enough data | 8.3 (495 reviews) | 
| **Capacity** | Not enough data | 8.3 (522 reviews) | 
| **Scheduling** | Not enough data | 8.4 (511 reviews) | 

#### Project Monitoring

| Feature | DevRev | Jira | 
|---|---|---|
| **Baselining / KPIs** | Not enough data | 8.3 (497 reviews) | 
| **Resource Allocation** | Not enough data | 8.4 (508 reviews) | 
| **Dashboards** | Not enough data | 8.8 (576 reviews) | 

#### Generative AI

| Feature | DevRev | Jira | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (433 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (432 reviews) | 

#### Agentic AI - Project Management

| Feature | DevRev | Jira | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (299 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (300 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (331 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (297 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.5 (302 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (298 reviews) | 
| **Decision Making** | Not enough data | 7.8 (311 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 8.7/10 | 6 |
| **Jira** | N/A | N/A |

#### Administration

| Feature | DevRev | Jira | 
|---|---|---|
| **Change Management** | Not enough data | Not enough data | 
| **Asset Management** | Feature Not Available | Not enough data | 
| **Reports & Analytics** | Not enough data | Not enough data | 

#### Service Desk

| Feature | DevRev | Jira | 
|---|---|---|
| **Help Desk** | Not enough data | Not enough data | 
| **Incident Reports** | Not enough data | Not enough data | 
| **Process Workflow** | 8.7 (5 reviews) | Not enough data | 

#### Management

| Feature | DevRev | Jira | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Administration Console** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Asset Management** | Feature Not Available | Not enough data | 
| **Policy Dictation** | Not enough data | Not enough data | 

#### Functionality

| Feature | DevRev | Jira | 
|---|---|---|
| **Ticketing System** | Not enough data | Not enough data | 
| **Performance Logging** | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | DevRev | Jira | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 7.9/10 | 23 |
| **Jira** | N/A | N/A |

#### Administration

| Feature | DevRev | Jira | 
|---|---|---|
| **Database Management ** | 7.8 (20 reviews) | Not enough data | 
| **Data Workflows** | 8.3 (20 reviews) | Not enough data | 
| **Issue Management** | 8.4 (22 reviews) | Not enough data | 

#### Knowledge Management

| Feature | DevRev | Jira | 
|---|---|---|
| **Knowledge Base** | 8.7 (21 reviews) | Not enough data | 
| **Publishing Workflows** | 8.5 (18 reviews) | Not enough data | 
| **Analytics** | 7.4 (18 reviews) | Not enough data | 

#### Compliance

| Feature | DevRev | Jira | 
|---|---|---|
| **Policies and Controls** | 7.6 (18 reviews) | Not enough data | 
| **Data Governance** | 7.3 (18 reviews) | Not enough data | 
| **Compliance** | 7.8 (18 reviews) | Not enough data | 
| **Auditing** | 7.6 (18 reviews) | Not enough data | 

#### Customer Support

| Feature | DevRev | Jira | 
|---|---|---|
| **Intelligent Search** | 8.0 (19 reviews) | Not enough data | 
| **Suggestions** | 8.2 (18 reviews) | Not enough data | 
| **Decision Trees** | 7.6 (18 reviews) | Not enough data | 

#### Data Security

| Feature | DevRev | Jira | 
|---|---|---|
| **Risk Data Attributes** | 7.7 (18 reviews) | Not enough data | 
| **Data Transport** | 7.8 (18 reviews) | Not enough data | 
| **Access Management** | 7.9 (18 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 8.5 (17 reviews) | Not enough data | 

#### Administration

| Feature | DevRev | Jira | 
|---|---|---|
| **Integrations** | 8.2 (20 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.1 (20 reviews) | Not enough data | 
| **Performance and Reliability** | 8.1 (19 reviews) | Not enough data | 

#### Generative AI

| Feature | DevRev | Jira | 
|---|---|---|
| **AI Text Summarization** | 8.5 (19 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 8.1/10 | 19 |
| **Jira** | N/A | N/A |

#### Usability

| Feature | DevRev | Jira | 
|---|---|---|
| **All-Employee Access** | 8.2 (17 reviews) | Not enough data | 
| **Supporting Documents** | 8.1 (17 reviews) | Not enough data | 
| **Two-Way Communication** | 8.1 (16 reviews) | Not enough data | 

#### Reporting

| Feature | DevRev | Jira | 
|---|---|---|
| **Priority Case Alerts** | 7.5 (14 reviews) | Not enough data | 
| **Trend Analysis** | 8.2 (15 reviews) | Not enough data | 
| **Performance Monitoring** | 7.9 (14 reviews) | Not enough data | 

#### Generative AI

| Feature | DevRev | Jira | 
|---|---|---|
| **AI Text Generation** | 8.1 (14 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (12 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 8.3/10 | 12 |
| **Jira** | N/A | N/A |

#### Productivity Tools

| Feature | DevRev | Jira | 
|---|---|---|
| **Notes** | 8.3 (10 reviews) | Not enough data | 
| **Internal Discussion** | 8.5 (12 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.5 (10 reviews) | Not enough data | 
| **Workflows** | 8.5 (11 reviews) | Not enough data | 
| **Templates** | 9.1 (9 reviews) | Not enough data | 
| **Integrations** | 8.5 (12 reviews) | Not enough data | 
| **Tagging System** | 7.9 (11 reviews) | Not enough data | 

#### Analytics

| Feature | DevRev | Jira | 
|---|---|---|
| **Trends** | 8.5 (10 reviews) | Not enough data | 
| **Performance Tracking** | 7.8 (10 reviews) | Not enough data | 
| **Email Tracking** | 7.2 (9 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | DevRev | Jira | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Bug Tracking

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | N/A | N/A |
| **Jira** | 8.4/10 | 2187 |

#### Bug Reporting

| Feature | DevRev | Jira | 
|---|---|---|
| **User Reports & Feedback** | Not enough data | 8.8 (1775 reviews) | 
| **Tester Reports & Feedback** | Not enough data | 8.7 (1729 reviews) | 
| **Team Reports & Comments** | Not enough data | 8.9 (1822 reviews) | 

#### Bug Monitoring

| Feature | DevRev | Jira | 
|---|---|---|
| **Analytics** | Not enough data | 8.6 (1721 reviews) | 
| **Bug History** | Not enough data | 8.9 (1846 reviews) | 
| **Data Retention** | Not enough data | 8.8 (1699 reviews) | 

#### Agentic AI - Bug Tracking

| Feature | DevRev | Jira | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.6 (247 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (250 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (248 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | N/A | N/A |
| **Jira** | 9.3/10 | 77 |

#### Responses

| Feature | DevRev | Jira | 
|---|---|---|
| **Personalization** | Not enough data | 9.6 (36 reviews) | 
| **Route To Human** | Not enough data | 9.4 (37 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 9.4 (36 reviews) | 

#### Automation - AI Agents

| Feature | DevRev | Jira | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 9.0 (35 reviews) | 
| **Customer Interaction Automation** | Not enough data | 9.2 (34 reviews) | 
| **Lead Generation** | Not enough data | 9.0 (35 reviews) | 
| **Document Processing** | Not enough data | 9.5 (37 reviews) | 
| **Feedback Collection** | Not enough data | 9.4 (36 reviews) | 

#### Platform

| Feature | DevRev | Jira | 
|---|---|---|
| **Conversation Editor** | Not enough data | 9.4 (36 reviews) | 
| **Integration** | Not enough data | 9.5 (41 reviews) | 
| **Human-In-The-Loop** | Not enough data | 9.4 (37 reviews) | 

#### Autonomy -  AI Agents

| Feature | DevRev | Jira | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 9.1 (35 reviews) | 
| **Adaptive Responses** | Not enough data | 9.2 (35 reviews) | 
| **Task Execution** | Not enough data | 9.2 (35 reviews) | 
| **Problem Solving** | Not enough data | 9.1 (35 reviews) | 

#### Generative AI

| Feature | DevRev | Jira | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.2 (39 reviews) | 
| **AI Text Summarization** | Not enough data | 9.3 (36 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 8.0/10 | 38 |
| **Jira** | N/A | N/A |

#### Generative AI

| Feature | DevRev | Jira | 
|---|---|---|
| **AI Text Generation** | 7.1 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (8 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | DevRev | Jira | 
|---|---|---|
| **Pop-up Chat** | 8.3 (11 reviews) | Not enough data | 
| **Notifications** | 8.5 (13 reviews) | Not enough data | 
| **Targeted Emails** | 7.8 (9 reviews) | Not enough data | 
| **In-App Messaging** | 9.0 (8 reviews) | Not enough data | 
| **Co-Browsing** | 7.4 (7 reviews) | Not enough data | 

####  Internal Use

| Feature | DevRev | Jira | 
|---|---|---|
| **Customization ** | 7.7 (36 reviews) | Not enough data | 
| **Conversation Archiving** | 7.7 (10 reviews) | Not enough data | 
| **Lead Development** | 6.9 (9 reviews) | Not enough data | 
| **Knowledge Base** | 8.6 (11 reviews) | Not enough data | 
| **Team Inbox ** | 8.8 (10 reviews) | Not enough data | 
| **Customer Profiles** | 8.5 (11 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 7.2/10 | 27 |
| **Jira** | N/A | N/A |

#### Generative AI

| Feature | DevRev | Jira | 
|---|---|---|
| **AI Text Summarization** | 8.3 (23 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | DevRev | Jira | 
|---|---|---|
| **Knowledge Base** | 8.5 (26 reviews) | Not enough data | 
| **Searchable Articles** | 8.5 (25 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | 6.7 (22 reviews) | Not enough data | 
| **Personalization** | 7.8 (26 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | DevRev | Jira | 
|---|---|---|
| **Branding** | 8.0 (23 reviews) | Not enough data | 
| **Automation** | 8.0 (23 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.3 (23 reviews) | Not enough data | 
| **Integrations** | 8.4 (23 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | DevRev | Jira | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 4.6 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 6.0 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 6.5 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.4 (7 reviews) | Not enough data | 
| **Decision Making** | 5.7 (7 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 8.6/10 | 22 |
| **Jira** | N/A | N/A |

#### Generative AI

| Feature | DevRev | Jira | 
|---|---|---|
| **AI Text Generation** | 8.7 (20 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (20 reviews) | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | N/A | N/A |
| **Jira** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | DevRev | Jira | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 7.7/10 | 21 |
| **Jira** | 8.5/10 | 4283 |

#### Communication

| Feature | DevRev | Jira | 
|---|---|---|
| **Wiki Documentation** | 8.0 (17 reviews) | 8.4 (2685 reviews) | 
| **Community Forum** | 8.3 (15 reviews) | 8.2 (2528 reviews) | 
| **Customer Ideation** | 7.5 (16 reviews) | 8.1 (2433 reviews) | 

#### Planning

| Feature | DevRev | Jira | 
|---|---|---|
| **Work Capacity** | 7.9 (14 reviews) | 8.7 (3164 reviews) | 
| **Task Ranking** | 8.1 (16 reviews) | 8.8 (3284 reviews) | 
| **Kanban Board** | 7.4 (15 reviews) | 8.8 (3077 reviews) | 
| **Custom Workflows** | 7.9 (16 reviews) | 8.7 (3283 reviews) | 
| **Release Forecasting** | 7.4 (14 reviews) | 8.3 (2657 reviews) | 

#### Workflow Management

| Feature | DevRev | Jira | 
|---|---|---|
| **Time Tracking** | 7.9 (13 reviews) | 8.6 (3029 reviews) | 
| **Progress Monitoring** | 8.2 (15 reviews) | 8.9 (3556 reviews) | 
| **Budgeting** | 6.8 (13 reviews) | 7.8 (2261 reviews) | 
| **Team Scorecard** | 7.3 (13 reviews) | 8.4 (2501 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | N/A | N/A |
| **Jira** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | DevRev | Jira | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Product Management Software](https://www.g2.com/categories/product-management-software)

**Unique to DevRev (9):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Unique to Jira (3):** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking), [Project Management Software](https://www.g2.com/categories/project-management), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)


---
## Reviewer Demographics

### By Company Size

| Segment | DevRev | Jira | 
|---|---|---|
| **Small-Business** | 32.8% | 23.5% | 
| **Mid-Market** | 53.9% | 43.6% | 
| **Enterprise** | 13.2% | 32.9% | 

### By Industry

#### DevRev

- **Computer Software:** 20.2%
- **Financial Services:** 18.1%
- **Information Technology and Services:** 14.4%
- **Human Resources:** 5.9%
- **Computer & Network Security:** 3.7%
- **Insurance:** 3.7%
- **Accounting:** 3.2%
- **Entertainment:** 2.7%
- **Leisure, Travel & Tourism:** 2.7%
- **Banking:** 2.1%
- **Other:** 23.4%

#### Jira

- **Computer Software:** 23.7%
- **Information Technology and Services:** 23.6%
- **Financial Services:** 4.8%
- **Marketing and Advertising:** 4.2%
- **Internet:** 4.0%
- **Telecommunications:** 2.3%
- **Retail:** 1.9%
- **Hospital & Health Care:** 1.7%
- **Computer & Network Security:** 1.5%
- **Banking:** 1.4%
- **Other:** 30.8%

---
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---
## Top Discussions

### DevRev

No discussions available for this product.

### Jira

- Title: [Is Jira a good tool?](https://www.g2.com/discussions/is-jira-a-good-tool) — 13 comments, 4 upvotes
  > **Top comment:** "Yes, it is. It's good for having an area to house all tasks required for a scope of work. "
- Title: [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/jira-how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) — 11 comments, 8 upvotes
  > **Top comment:** "With jira we were able to streamline team collaboration by showing the actual status of all the team effort in jira timeline while we conduct Scrum..."
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-what-are-the-features-of-jira) — 11 comments, 2 upvotes
  > **Top comment:** "Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your..."
- Title: [Is Jira free tool?](https://www.g2.com/discussions/is-jira-free-tool) — 8 comments, 2 upvotes
  > **Top comment:** "JIRA is free up to 10 users, 2GB of storage. However, they do offer paid plans for more users and storage if need."
- Title: [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) — 6 comments, 4 upvotes
  > **Top comment:** "It helps to planning to visualizing progress, managing, backlogs and bug tracking"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/devrev-devrev-vs-jira)