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# DevRev vs Jira Comparison - What are their main differences?

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DevRevJira[+ Add Product](#)

Reviews

**DevRev** [

4.3/5(210)

](https://www.g2.com/products/devrev-devrev/reviews#reviews)

**Jira** [

4.3/5(8,011)

](https://www.g2.com/products/jira/reviews#reviews)

Pricing

**DevRev**
Free Trial

No pricing available

**Jira**
Free Trial

**Free** 10 Users Per Month · Free

**Pricing Insights**
from reviews

Time to Implement

**DevRev**
2 months

Based on 11 responses

**Jira**
2 months

Based on 343 responses

Return on Investment

**DevRev**
7 months3 months sooner

Based on 8 responses

**Jira**
10 months

Based on 270 responses

Perceived Cost

**DevRev**
$$$$$

**Jira**
$$$$$

Average Discount

**DevRev**
17%7% more

**Jira**
10%

 ![DevRev](https://images.g2crowd.com/uploads/product/hd_favicon/a35c97cb9a04680748cfb549788a80eb/devrev-devrev.svg "DevRev")

 ![Jira](https://images.g2crowd.com/uploads/product/hd_favicon/33ea9716a927c77d0e0c7cfe1a01035d/jira.svg "Jira")

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Pros & Cons

**DevRev**
[
Ease of Use (54)
](https://www.g2.com/products/devrev-devrev/reviews?filters%5Bsentiment_snippet%5D=1910824&qs=pros-and-cons#reviews)[
Efficiency (51)
](https://www.g2.com/products/devrev-devrev/reviews?filters%5Bsentiment_snippet%5D=1910504&qs=pros-and-cons#reviews)[
Missing Features (30)
](https://www.g2.com/products/devrev-devrev/reviews?filters%5Bsentiment_snippet%5D=1911780&qs=pros-and-cons#reviews)[
Limited Features (21)
](https://www.g2.com/products/devrev-devrev/reviews?filters%5Bsentiment_snippet%5D=1910087&qs=pros-and-cons#reviews)

**Jira**
[
Ease of Use (1157)
](https://www.g2.com/products/jira/reviews?filters%5Bsentiment_snippet%5D=1548752&qs=pros-and-cons#reviews)[
Project Management (857)
](https://www.g2.com/products/jira/reviews?filters%5Bsentiment_snippet%5D=1548242&qs=pros-and-cons#reviews)[
Learning Curve (682)
](https://www.g2.com/products/jira/reviews?filters%5Bsentiment_snippet%5D=1549095&qs=pros-and-cons#reviews)[
Complexity (504)
](https://www.g2.com/products/jira/reviews?filters%5Bsentiment_snippet%5D=1548680&qs=pros-and-cons#reviews)

Integrations

**DevRev**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_85f6d6a8afdb470138e8830cd6a93b03/avaya-unified-communications.jpg "Product Avatar Image")

Avaya Unified Communications

](https://www.g2.com/products/avaya-unified-communications/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image")

Service Hub

](https://www.g2.com/products/hubspot-service-hub/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image")

Jira

](https://www.g2.com/products/jira/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image")

Slack

](https://www.g2.com/products/slack/reviews)[
View all
](https://www.g2.com/products/devrev-devrev/integrations)

**Jira**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-experience-manager.png "Product Avatar Image")

Adobe

](https://www.g2.com/products/adobe-experience-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa578cab3c21b2b0c545c8192e037138/adobe-xd.png "Product Avatar Image")

Adobe XD

](https://www.g2.com/products/adobe-xd/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4dd0ce8a9ac0e4117be4c95208e30ade/aio-tests.png "Product Avatar Image")

AIO Tests

](https://www.g2.com/products/aio-tests/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7f62e936e184242294b0a75aa09a6095/altium-develop.png "Product Avatar Image")

Altium Develop

](https://www.g2.com/products/altium-develop/reviews)[
View all
](https://www.g2.com/products/jira/integrations)

Screenshots

**DevRev**
 ![DevRev screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1312789/SS-1-PLuG-Asset-.png)

**Jira**
 ![Jira screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1467802/G2-screen-02_2x.png)

Ratings

Meets Requirements

**DevRev**

8.4

8.4160

**Jira**

8.9

8.96,443

Ease of Use

**DevRev**

8.5

8.5164

**Jira**

8.1

8.16,544

Ease of Setup

**DevRev**

8.0

8.0109

**Jira**

8.1

8.12,723

Ease of Admin

**DevRev**

8.8

8.849

**Jira**

7.7

7.71,784

Quality of Support

**DevRev**

8.9

8.9153

**Jira**

8.4

8.45,066

Has the product been a good partner in doing business?

**DevRev**

9.3

9.348

**Jira**

8.6

8.61,646

Product Direction (% positive)

**DevRev**

9.2

9.2159

**Jira**

8.5

8.56,203

Features

Product Management[Hide 72 FeaturesShow 72 Features](javascript:void(0);)

7.7

21

8.9

4,387

Communication

Wiki Documentation

8.0

17

8.4(won by 0.4)

2685

Community Forum

8.3(won by 0.1)

15

8.2

2524

Customer Ideation

7.5

16

8.1(won by 0.6)

2428

 (There is a greater than 0.5 difference between this product's rating and its competitors)

NPS of Customers

Not enough data

Not enough data

Planning

Work Capacity

7.9

14

8.7(won by 0.8)

3166

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Task Ranking

8.1

16

8.8(won by 0.7)

3296

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Kanban Board

7.4

15

8.8(won by 1.4)

3087

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Custom Workflows

7.9

16

8.7(won by 0.8)

3314

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Release Forecasting

7.4

14

8.3(won by 0.9)

2654

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Prioritization

Not enough data

9.7(won by default)

10

Projections

Not enough data

Not enough data

Workflow Management

Time Tracking

7.9

13

8.6(won by 0.7)

3029

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Progress Monitoring

8.2

15

8.9(won by 0.7)

3596

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Budgeting

6.8

13

7.8(won by 1.0)

2256

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Team Scorecard

7.3

13

8.4(won by 1.1)

2498

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Progress Tracking

Not enough data

9.9(won by default)

14

Status Tracking

Not enough data

9.5(won by default)

20

Task Progress Tracking

Not enough data

9.8(won by default)

17

Project Tracking

Not enough data

9.6(won by default)

19

Activity Tracking

Not enough data

Not enough data

Milestone Tracking

Not enough data

Not enough data

Additional Functionality

Task Management

Not enough data

9.6(won by default)

31

Collaboration Tools

Not enough data

9.9(won by default)

16

Access Controls/Permissions

Not enough data

6.4(won by default)

6

Task Planning

Not enough data

9.7(won by default)

5

Product Lifecycle Management

Not enough data

10.0(won by default)

6

Activity Dashboard

Not enough data

9.1(won by default)

11

Real-Time Notifications

Not enough data

7.9(won by default)

7

API

Not enough data

9.7(won by default)

5

Commenting/Notes

Not enough data

9.0(won by default)

5

Customizable Fields

Not enough data

6.9(won by default)

13

Third-Party Integrations

Not enough data

8.9(won by default)

19

Workflow Management

Not enough data

9.2(won by default)

8

Project Management

Not enough data

10.0(won by default)

12

Multiple Projects

Not enough data

8.1(won by default)

6

Reporting & Statistics

Not enough data

8.5(won by default)

10

AI Copilot

Not enough data

7.9(won by default)

11

Reporting/Analytics

Not enough data

8.6(won by default)

7

Deadline Management

Not enough data

10.0(won by default)

5

Generative AI

Not enough data

8.3(won by default)

8

Agile Methodologies

Not enough data

10.0(won by default)

14

Real-Time Updates

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Resource Management

Not enough data

Not enough data

Planning Tools

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Requirements Management

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Project Planning

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Release Planning

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Gantt/Timeline View

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Product Roadmapping

Not enough data

Not enough data

Idea Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Timeline Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Project Templates

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Guest Access

Not enough data

Not enough data

Visualization

Not enough data

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

7.8

69

Not enough data

Ticket and Case Management

Ticket Creation User Experience

8.6(won by default)

46

Not enough data

Ticket Response User Experience

8.4(won by default)

48

Not enough data

Workflow

8.7(won by default)

47

Not enough data

Automated Response

8.3(won by default)

41

Not enough data

Service Level Agreement (SLA) Management

8.4(won by default)

42

Not enough data

Attachments/Screencasts

8.4(won by default)

43

Not enough data

Ticket Collaboration

8.5(won by default)

43

Not enough data

Customer/Contact Database

8.2(won by default)

43

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

7.9(won by default)

37

Not enough data

AI Text Summarization

8.4(won by default)

36

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

7.4(won by default)

24

Not enough data

Natural Language Interaction

7.3(won by default)

23

Not enough data

Proactive Assistance

6.9(won by default)

21

Not enough data

Communication Channels

Customer Portal

8.1(won by default)

38

Not enough data

Email to Case

8.3(won by default)

46

Not enough data

Live Chat Support

8.1(won by default)

42

Not enough data

Social Media Integration

6.2(won by default)

34

Not enough data

Voice

5.7(won by default)

35

Not enough data

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

6.8(won by default)

35

Not enough data

Customization 

7.8(won by default)

37

Not enough data

User, Role, and Access Management

8.7(won by default)

35

Not enough data

Third-Party Integrations

8.3(won by default)

40

Not enough data

Reporting

7.6(won by default)

40

Not enough data

Activity Dashboard

7.4(won by default)

36

Not enough data

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Project Management[Hide 144 FeaturesShow 144 Features](javascript:void(0);)

Not enough data

8.9

1,054

Tasks

Creation & Assignment

Not enough data

9.3(won by default)

731

Due Dates

Not enough data

9.0(won by default)

653

Task Prioritization

Not enough data

9.2(won by default)

692

To-Do Lists

Not enough data

8.8(won by default)

630

Dependencies

Not enough data

8.5(won by default)

585

Mass Updates

Not enough data

8.2(won by default)

562

Drag & Drop

Not enough data

8.6(won by default)

597

Recurring Tasks

Not enough data

8.5(won by default)

507

Real-Time Updates

Not enough data

10.0(won by default)

5

Projects

Planning

Not enough data

9.0(won by default)

624

Project Map

Not enough data

8.7(won by default)

555

GANTT

Not enough data

8.2(won by default)

524

Calendar View

Not enough data

8.4(won by default)

539

Views

Not enough data

8.6(won by default)

549

Project Budgeting

Not enough data

7.7(won by default)

465

Issue Tracking

Not enough data

9.3(won by default)

631

Templates

Not enough data

8.3(won by default)

523

Critical Path

Not enough data

8.0(won by default)

456

Time & Expense

Not enough data

8.1(won by default)

483

Methodologies

Not enough data

8.7(won by default)

549

Project Time Tracking

Not enough data

9.4(won by default)

6

Bug Tracking

Not enough data

9.3(won by default)

9

Task Progress Tracking

Not enough data

9.7(won by default)

6

Activity Tracking

Not enough data

10.0(won by default)

5

Project Tracking

Not enough data

9.7(won by default)

6

Status Tracking

Not enough data

10.0(won by default)

8

Progress Tracking

Not enough data

9.8(won by default)

8

Agile Methodologies

Not enough data

9.6(won by default)

8

Sprint Planning

Not enough data

9.4(won by default)

9

Project Planning

Not enough data

9.2(won by default)

8

Release Planning

Not enough data

10.0(won by default)

6

Multiple Projects

Not enough data

9.3(won by default)

7

Project Templates

Not enough data

9.3(won by default)

5

Reporting/Project Tracking

Not enough data

9.4(won by default)

6

Task Planning

Not enough data

10.0(won by default)

5

Milestone Tracking

Not enough data

Not enough data

Multi-Department/Project

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Gantt/Timeline View

Not enough data

Not enough data

Percent-Complete Tracking

Not enough data

Not enough data

Goal Setting/Tracking

Not enough data

Not enough data

Time Tracking

Not enough data

Not enough data

Traditional Methodologies

Not enough data

Not enough data

Traditional Methodologies

Not enough data

Not enough data

Resource Management

Resource Definiton

Not enough data

8.3(won by default)

496

Capacity

Not enough data

8.3(won by default)

524

Scheduling

Not enough data

8.4(won by default)

512

Task Scheduling

Not enough data

Not enough data

Project Planning/Scheduling

Not enough data

Not enough data

Project Monitoring

Baselining / KPIs

Not enough data

8.4(won by default)

498

Resource Allocation

Not enough data

8.4(won by default)

512

Activity Dashboard

Not enough data

8.8(won by default)

582

Activity Dashboard

Not enough data

10.0(won by default)

5

Generative AI

AI Text Generation

Not enough data

7.4(won by default)

433

AI Text Summarization

Not enough data

7.5(won by default)

433

Generative AI

Not enough data

Not enough data

Agentic AI - Project Management

Autonomous Task Execution

Not enough data

7.4(won by default)

300

Multi-step Planning

Not enough data

7.7(won by default)

301

Cross-system Integration

Not enough data

7.9(won by default)

332

Adaptive Learning

Not enough data

7.6(won by default)

298

Natural Language Interaction

Not enough data

7.5(won by default)

303

Proactive Assistance

Not enough data

7.4(won by default)

299

Decision Making

Not enough data

7.8(won by default)

313

Third-Party Integrations

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Additional Functionality

Backlog Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Retrospectives Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Supports Scrum

Not enough data

Not enough data

Team Management

Not enough data

Not enough data

Kanban Board

Not enough data

Not enough data

Request Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Charting

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Planning Tools

Not enough data

Not enough data

Projections

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Project Workflow

Not enough data

Not enough data

Deadline Management

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Resource Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Progress Reports

Not enough data

Not enough data

Budget Management

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Requirements Management

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

For IT Project Management

Not enough data

Not enough data

Product Roadmapping

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Portfolio Management

Not enough data

Not enough data

Testing/QA Management

Not enough data

Not enough data

Billing & Invoicing

Not enough data

Not enough data

Risk Management

Not enough data

Not enough data

Web-based Deployment

Not enough data

Not enough data

Idea Management

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Productivity Analysis

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Remote Support

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Network Diagram

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Visualization

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Time Clock

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Daily Reports

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Roadmapping

Not enough data

Not enough data

Iteration Management

Not enough data

Not enough data

Timeline Management

Not enough data

Not enough data

KPI Monitoring

Not enough data

Not enough data

For Small Businesses

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Messaging

Not enough data

Not enough data

IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);)

8.7

6

Not enough data

Administration

Change Management

Not enough data

Not enough data

Asset Management

Feature Not Available

Not enough data

Reports & Analytics

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Service Request Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Service Desk

Process Workflow

8.7(won by default)

5

Not enough data

Help Desk

Not enough data

Not enough data

Incident Reports

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Management

Reporting

Not enough data

Not enough data

Administration Console

Not enough data

Not enough data

Access Management

Not enough data

Not enough data

Asset Management

Feature Not Available

Not enough data

Policy Dictation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Functionality

Ticketing System

Not enough data

Not enough data

Performance Logging

Not enough data

Not enough data

Alerting

Not enough data

Not enough data

Automation

Not enough data

Not enough data

Agentic AI - IT Service Management (ITSM) Tools

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Resource Allocation & Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Prioritization

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Contact Center Knowledge Base[Hide 21 FeaturesShow 21 Features](javascript:void(0);)

8.0

23

Not enough data

Administration

Database Management 

7.9(won by default)

21

Not enough data

Data Workflows

8.3(won by default)

21

Not enough data

Issue Management

8.5(won by default)

23

Not enough data

Knowledge Management

Knowledge Base

8.7(won by default)

22

Not enough data

Publishing Workflows

8.6(won by default)

19

Not enough data

Analytics

7.5(won by default)

19

Not enough data

Compliance

Policies and Controls

7.7(won by default)

19

Not enough data

Data Governance

7.5(won by default)

19

Not enough data

Compliance

7.9(won by default)

19

Not enough data

Auditing

7.7(won by default)

19

Not enough data

Customer Support

Intelligent Search

8.1(won by default)

20

Not enough data

Suggestions

8.3(won by default)

19

Not enough data

Decision Trees

7.7(won by default)

19

Not enough data

Data Security

Risk Data Attributes

7.8(won by default)

19

Not enough data

Data Transport

7.9(won by default)

19

Not enough data

Access Management

8.0(won by default)

19

Not enough data

Multi-Factor Authentication

8.6(won by default)

18

Not enough data

Administration

Integrations

8.3(won by default)

21

Not enough data

User, Role, and Access Management

8.2(won by default)

21

Not enough data

Performance and Reliability

8.2(won by default)

20

Not enough data

Generative AI

AI Text Summarization

8.6(won by default)

20

Not enough data

Complaint Management[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

8.2

19

Not enough data

Usability

All-Employee Access

8.3(won by default)

18

Not enough data

Supporting Documents

8.2(won by default)

18

Not enough data

Two-Way Communication

8.2(won by default)

17

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting

Priority Case Alerts

7.7(won by default)

15

Not enough data

Trend Analysis

8.3(won by default)

16

Not enough data

Performance Monitoring

8.0(won by default)

15

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Generative AI

AI Text Generation

8.2(won by default)

15

Not enough data

AI Text Summarization

8.5(won by default)

13

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Social Media Integration

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Customer Complaint Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Case Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Corrective and Preventive Actions (CAPA)

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Routing

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Quality Assurance

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customer Service Analytics

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

8.3

12

Not enough data

Productivity Tools

Notes

8.3(won by default)

10

Not enough data

Internal Discussion

8.5(won by default)

12

Not enough data

Assignments and Tasks

8.5(won by default)

10

Not enough data

Workflows

8.5(won by default)

11

Not enough data

Templates

9.1(won by default)

9

Not enough data

Integrations

8.5(won by default)

12

Not enough data

Tagging System

7.9(won by default)

11

Not enough data

Analytics

Trends

8.5(won by default)

10

Not enough data

Performance Tracking

7.8(won by default)

10

Not enough data

Email Tracking

7.2(won by default)

9

Not enough data

Agentic AI - Shared Inbox

Autonomous Task Execution

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Bug Tracking[Hide 59 FeaturesShow 59 Features](javascript:void(0);)

Not enough data

8.4

2,201

Bug Reporting

User Reports & Feedback

Not enough data

8.8(won by default)

1769

Tester Reports & Feedback

Not enough data

8.7(won by default)

1724

Team Reports & Comments

Not enough data

8.9(won by default)

1817

Bug Monitoring

Analytics

Not enough data

8.6(won by default)

1715

Bug History

Not enough data

8.9(won by default)

1843

Data Retention

Not enough data

8.8(won by default)

1693

Agentic AI - Bug Tracking

Adaptive Learning

Not enough data

7.6(won by default)

246

Natural Language Interaction

Not enough data

7.7(won by default)

248

Proactive Assistance

Not enough data

7.6(won by default)

246

Assignment Management

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Additional Functionality

API

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Projections

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Project Time Tracking

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Agile Methodologies

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Backlog Management

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Project Planning

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Code Repository Integration

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Multiple Projects

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Task Planning

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Bug/Issue Capture

Not enough data

Not enough data

Bug Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

8.2

38

Not enough data

Generative AI

AI Text Generation

7.4(won by default)

9

Not enough data

AI Text Summarization

7.6(won by default)

9

Not enough data

AI Text-to-Speech

Feature Not Available

Not enough data

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

8.5(won by default)

12

Not enough data

Notifications

8.6(won by default)

14

Not enough data

Targeted Emails

8.0(won by default)

10

Not enough data

In-App Messaging

9.1(won by default)

9

Not enough data

Co-Browsing

7.7(won by default)

8

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

7.8(won by default)

37

Not enough data

Conversation Archiving

7.9(won by default)

11

Not enough data

Lead Development

7.2(won by default)

10

Not enough data

Knowledge Base

8.8(won by default)

12

Not enough data

Team Inbox 

8.9(won by default)

11

Not enough data

Customer Profiles

8.6(won by default)

12

Not enough data

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

7.2

27

Not enough data

Generative AI

AI Text Summarization

8.3(won by default)

23

Not enough data

Self-Service Experience

Knowledge Base

8.5(won by default)

26

Not enough data

Searchable Articles

8.5(won by default)

25

Not enough data

Mobile Optimization

6.7(won by default)

22

Not enough data

Personalization

7.8(won by default)

26

Not enough data

Community Forums

Feature Not Available

Not enough data

Self-Service Platform

Branding

8.0(won by default)

23

Not enough data

Automation

8.0(won by default)

23

Not enough data

Artificial Intelligence

8.3(won by default)

23

Not enough data

Integrations

8.4(won by default)

23

Not enough data

Agentic AI - Customer Self-Service

Autonomous Task Execution

6.0(won by default)

8

Not enough data

Multi-step Planning

4.6(won by default)

8

Not enough data

Cross-system Integration

6.0(won by default)

8

Not enough data

Adaptive Learning

6.5(won by default)

8

Not enough data

Natural Language Interaction

6.9(won by default)

8

Not enough data

Proactive Assistance

6.4(won by default)

7

Not enough data

Decision Making

5.7(won by default)

7

Not enough data

Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

8.7

21

Not enough data

Generative AI

AI Text Generation

8.7(won by default)

21

Not enough data

AI Text Summarization

8.8(won by default)

20

Not enough data

Show 3 feature categories with incomplete data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Google Workspace Communication Tools[Hide 1 FeatureShow 1 Feature](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Google Workspace Communication Tools

Cross-system Integration

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![DevRev](https://images.g2crowd.com/uploads/product/hd_favicon/a35c97cb9a04680748cfb549788a80eb/devrev-devrev.svg "DevRev")](https://www.g2.com/products/devrev-devrev/reviews)

DevRev

Small-Business(50 or fewer emp.)

34.0%

Mid-Market(51-1000 emp.)

53.4%

Enterprise(\> 1000 emp.)

12.6%

[![Jira](https://images.g2crowd.com/uploads/product/hd_favicon/33ea9716a927c77d0e0c7cfe1a01035d/jira.svg "Jira")](https://www.g2.com/products/jira/reviews)

Jira

Small-Business(50 or fewer emp.)

23.5%

Mid-Market(51-1000 emp.)

43.7%

Enterprise(\> 1000 emp.)

32.8%

Small-Business

(50 or fewer emp.)

34.0%

23.5%

Mid-Market

(51-1000 emp.)

53.4%

43.7%

Enterprise

(\> 1000 emp.)

12.6%

32.8%

Reviewers' Industry

[![DevRev](https://images.g2crowd.com/uploads/product/hd_favicon/a35c97cb9a04680748cfb549788a80eb/devrev-devrev.svg "DevRev")](https://www.g2.com/products/devrev-devrev/reviews)
DevRev

Computer Software

20.6%

Financial Services

19.0%

Information Technology and Services

12.2%

Human Resources

5.8%

Computer & Network Security

3.7%

Other

38.6%

[![Jira](https://images.g2crowd.com/uploads/product/hd_favicon/33ea9716a927c77d0e0c7cfe1a01035d/jira.svg "Jira")](https://www.g2.com/products/jira/reviews)
Jira

Computer Software

23.7%

Information Technology and Services

23.5%

Financial Services

4.8%

Marketing and Advertising

4.2%

Internet

4.0%

Other

39.9%

FAQs

## DevRev vs Jira FAQs

Generated using AI

Last updated: August 16, 2026

### What is the difference between Jira vs DevRev?

Jira and DevRev are both rated 4.3/5, but Jira is most often cited for customizable workflows and integrations, while DevRev is highlighted for unifying customer support and engineering with a modern, AI-driven interface.

| [Jira](https://www.g2.com/products/jira/reviews) | [DevRev](https://www.g2.com/products/devrev-devrev/reviews) |
| --- | --- |
| 4.3/5 (7,940 reviews) | 4.3/5 (213 reviews) |
| Mid-Market | Mid-Market |
| 8.1 | 8.0 |
| 8.4 | 8.9 |
| Customizable workflows and integrations | Unified customer support and engineering, AI-driven interface |

### How do the pricing models of Jira and DevRev compare?

DevRev is rated higher for value, with a stronger Price/Cost satisfaction score than Jira.

- **Jira:** In recent reviews, several reviewers mention that Jira's pricing can be steep for smaller teams and that advanced features may require higher-tier plans.
- **DevRev:** Reviewers highlight DevRev's favorable pricing and ROI, with some teams switching from Jira for financial reasons and noting reduced time spent on manual aggregation of customer requests.
- **Switching Reason:** Teams have switched from Jira to DevRev citing better pricing and a more unified platform for support and engineering.

### What are the best alternatives to Jira and DevRev?

The top 3 alternatives to Jira and DevRev are ClickUp, Zendesk for Customer Service, and Teamwork.com.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Jira](https://www.g2.com/products/jira/reviews) | 4.3/5 (7,940 reviews) | Mid-Market | Pricing can be steep for smaller teams | Customizable workflows and integrations |
| [DevRev](https://www.g2.com/products/devrev-devrev/reviews) | 4.3/5 (213 reviews) | Mid-Market | Favorable pricing and ROI, cited as a reason for switching | Unified customer support and engineering, AI-driven interface |
| [ClickUp](https://www.g2.com/products/clickup/reviews) | 4.6/5 (13,737 reviews) | Small-Business | — | Comprehensive project management features |
| [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7,035 reviews) | Mid-Market | — | Customer service and support capabilities |
| [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) | 4.4/5 (1,215 reviews) | Small-Business | — | Task and project tracking |

### Which Product Management features should I prioritize when comparing Jira and DevRev?

Buyers should prioritize workflows, integrations, automation, customization, and ticket management when comparing Jira and DevRev.

- **Workflows:** Jira (290 all-time mentions), DevRev (workflows cited in recent reviews as a core strength)
- **Integrations:** Jira (585 all-time mentions), DevRev (22 all-time mentions)
- **Automation:** Jira (290 all-time mentions), DevRev (14 all-time mentions)
- **Customization:** Jira (520 all-time mentions), DevRev (recent reviews highlight customization but with a learning curve)
- **Ticket Management:** Jira (857 all-time mentions for project management), DevRev (19 all-time mentions for ticket management)

### What are the pros and cons of Jira vs DevRev?

Jira's headline strength is its customizable workflows and integrations, while DevRev excels at unifying customer support and engineering with AI-driven features.

- **Jira strengths:** Customizable workflows (290 all-time mentions), integrations (585 all-time mentions), project management (857 all-time mentions), task tracking (801 all-time mentions), and automation (290 all-time mentions).
- **Jira trade-offs:** Complexity (504 all-time mentions), steep learning curve for new users, and pricing concerns for smaller teams.
- **DevRev strengths:** Unified customer support and engineering, AI-driven insights, efficiency (48 all-time mentions), and helpful automation (14 all-time mentions).
- **DevRev trade-offs:** Learning curve (18 all-time mentions), navigation and interface complexity, and some missing or limited features (29 and 20 all-time mentions, respectively).

### Is Jira or DevRev better for small businesses?

ClickUp is the top alternative with the strongest small-business fit, but between Jira and DevRev, both are primarily used by mid-market companies, with DevRev reviewers citing easier onboarding for non-technical users.

- **Jira:** Largest segment is Mid-Market; reviewers note a steep learning curve and complexity for small teams.
- **DevRev:** Largest segment is Mid-Market; reviewers highlight a modern UI and easier onboarding for non-technical stakeholders, with some teams switching from Jira for cost and usability.

### Which Product Management platform has better integrations?

Jira is favored for integrations, with a much higher volume of reviewer-cited integrations than DevRev.

- **Jira:** More than 1,100 G2 reviews mention its Slack integration, 552 mention Confluence, 287 mention Bitbucket, and 250 mention GitHub.
- **DevRev:** Slack and Jira integrations are cited in recent reviews, but with lower all-time mention counts (12 and 11, respectively).

### How do Jira and DevRev compare on customer support?

DevRev scores higher on Quality of Support, with a 0.5-point advantage over Jira (8.9 vs 8.4).

- **Jira:** Reviewers describe support as generally responsive but note that advanced configuration and onboarding can require additional assistance.
- **DevRev:** Reviewers consistently praise DevRev's support team, citing helpful onboarding, fast responses, and strong customer service experiences.

### Which is easier to implement, Jira or DevRev?

Jira and DevRev score within a tenth of a point on Ease of Setup (8.1 vs 8.0), indicating near parity for implementation effort.

- **Jira:** Reviewers describe initial setup as straightforward with default templates, but note that advanced configuration and workflow customization can be complex and require administrative support.
- **DevRev:** Reviewers highlight a short learning period for basic setup, with some noting that onboarding is easy for non-technical users, though customizing workflows and integrations can require more effort.

### Which product has better Workflows?

Jira is more frequently cited for its workflow capabilities, with 290 all-time mentions, while DevRev is praised for modern, unified workflows but with fewer historical mentions.

- **Jira:** Workflows are a core feature with 290 all-time mentions, and reviewers highlight customizable, flexible workflows as a major strength.
- **DevRev:** Workflows are cited as a core strength in recent reviews, with automation and unified support-to-engineering flows, but with fewer all-time mentions than Jira.

Alternatives

**DevRev Alternatives**

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

**Jira Alternatives**

 ![ClickUp](https://images.g2crowd.com/uploads/product/hd_favicon/b675771627028c890e21cb68228a24e9/clickup.svg "ClickUp")

[
ClickUp
](/products/clickup/reviews)

 ![Teamwork.com](https://images.g2crowd.com/uploads/product/hd_favicon/9eb6683dc3f628c82367657f748c71f6/teamwork-com.svg "Teamwork.com")

[
Teamwork.com
](/products/teamwork-com/reviews)

 ![Shortcut](https://images.g2crowd.com/uploads/product/hd_favicon/73ec30a9d1333079dbd655ed1c257bab/shortcut.svg "Shortcut")

[
Shortcut
](/products/shortcut/reviews)

 ![Linear](https://images.g2crowd.com/uploads/product/hd_favicon/08b2c1ea8d6e79d72d35d897e555e3c4/linear.svg "Linear")

[
Linear
](/products/linear/reviews)