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Compare DevRev and Jira 
Featured Products
At a Glance
Market Segments
Mid-Market (55.1% of reviews)
Mid-Market (43.9% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
Free 10 Users Per Month
DevRev
Star Rating
(162)4.4 out of 5
Market Segments
Mid-Market (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansJira
Star Rating
(7,413)4.3 out of 5
Market Segments
Mid-Market (43.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira excels in project management capabilities, allowing teams to manage multiple projects and deadlines seamlessly. Users appreciate features like the ability to assign tasks and track progress across various projects, making it a favorite for agile teams.
- Users say that DevRev shines in its customization options and customer support. Reviewers highlight the platform's ability to unify product development, customer support, and feedback tracking, which helps teams collaborate efficiently without needing to switch between multiple tools.
- According to verified reviews, Jira's user interface is praised for its speed and ease of use, particularly when it comes to viewing and filtering bugs. This functionality streamlines processes, making it easier for teams to stay organized and focused on their tasks.
- Reviewers mention that while DevRev offers a clean and easy-to-navigate interface, it faces challenges in certain areas like budgeting and time tracking, which some users feel could be improved compared to Jira's more robust offerings in these categories.
- G2 reviewers highlight that Jira has a significantly larger user base and more recent reviews, indicating a strong market presence and ongoing user satisfaction. This extensive feedback suggests that Jira is a reliable choice for teams looking for a well-established project management tool.
- Users note that while DevRev has a strong focus on customer communication and automation, it may not yet match the comprehensive project management features that Jira provides, particularly for teams that require detailed task management and progress monitoring.
Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Jira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Free Trial
DevRev
Free Trial is available
Jira
Free Trial is available
Ratings
Meets Requirements
8.4
133
8.9
6,046
Ease of Use
8.6
133
8.1
6,122
Ease of Setup
7.9
78
8.0
2,335
Ease of Admin
8.8
47
7.6
1,493
Quality of Support
9.0
129
8.3
4,730
Has the product been a good partner in doing business?
9.2
46
8.5
1,355
Product Direction (% positive)
9.5
133
8.4
5,873
Features by Category
Ticket and Case Management
8.6
37
Not enough data
8.3
37
Not enough data
8.4
37
Not enough data
7.8
34
Not enough data
8.1
36
Not enough data
8.2
37
Not enough data
8.5
37
Not enough data
8.3
36
Not enough data
Generative AI
7.7
33
Not enough data
8.2
33
Not enough data
Agentic AI - Help Desk
6.8
18
Not enough data
6.6
17
Not enough data
6.5
17
Not enough data
Communication Channels
8.2
35
Not enough data
8.2
36
Not enough data
8.0
34
Not enough data
6.1
31
Not enough data
5.5
31
Not enough data
Platform
6.9
33
Not enough data
7.7
36
Not enough data
8.6
33
Not enough data
8.1
34
Not enough data
7.2
33
Not enough data
7.3
33
Not enough data
Tasks
Not enough data
9.2
660
Not enough data
9.0
630
Not enough data
9.1
645
Not enough data
8.7
617
Not enough data
8.5
591
Not enough data
8.1
588
Not enough data
8.5
601
Not enough data
8.4
535
Projects
Not enough data
8.9
616
Not enough data
8.7
571
Not enough data
8.2
553
Not enough data
8.4
557
Not enough data
8.6
575
Not enough data
7.7
496
Not enough data
9.2
590
Not enough data
8.3
557
Not enough data
8.1
487
Not enough data
8.1
503
Not enough data
8.6
560
Resource Management
Not enough data
8.3
528
Not enough data
8.3
546
Not enough data
8.5
533
Project Monitoring
Not enough data
8.4
524
Not enough data
8.4
532
Not enough data
8.7
579
Generative AI
Not enough data
7.4
460
Not enough data
7.5
456
Agentic AI - Project Management
Not enough data
7.4
325
Not enough data
7.7
326
Not enough data
7.9
349
Not enough data
7.6
321
Not enough data
7.6
326
Not enough data
7.5
324
Not enough data
7.9
331
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
Not enough data
8.2
19
Not enough data
8.3
21
Not enough data
Knowledge Management
8.6
20
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
Usability
8.8
16
Not enough data
8.2
16
Not enough data
8.7
15
Not enough data
Reporting
7.9
13
Not enough data
8.1
14
Not enough data
7.7
13
Not enough data
Generative AI
8.1
14
Not enough data
8.3
12
Not enough data
Bug Reporting
Not enough data
8.8
1819
Not enough data
8.8
1775
Not enough data
8.9
1856
Bug Monitoring
Not enough data
8.6
1766
Not enough data
8.9
1874
Not enough data
8.8
1742
Agentic AI - Bug Tracking
Not enough data
7.6
275
Not enough data
7.7
279
Not enough data
7.7
276
Responses
Not enough data
9.4
36
Not enough data
9.4
36
Not enough data
9.4
36
Automation - AI Agents
Not enough data
8.9
35
Not enough data
9.0
34
Not enough data
9.0
35
Not enough data
9.4
35
Not enough data
9.3
35
Platform
Not enough data
9.3
36
Not enough data
9.4
37
Not enough data
9.3
36
Autonomy - AI Agents
Not enough data
9.0
35
Not enough data
9.1
35
Not enough data
9.2
35
Not enough data
9.0
35
Generative AI
Not enough data
9.2
38
Not enough data
9.1
35
Generative AI
7.1
8
Not enough data
7.3
8
Not enough data
Feature Not Available
Not enough data
Communication
8.3
11
Not enough data
8.8
11
Not enough data
7.9
8
Not enough data
9.0
8
Not enough data
7.4
7
Not enough data
Internal Use
7.7
36
Not enough data
7.7
10
Not enough data
6.9
9
Not enough data
8.6
11
Not enough data
8.8
10
Not enough data
8.5
11
Not enough data
Generative AI
8.3
23
Not enough data
Self-Service Experience
8.5
24
Not enough data
8.5
24
Not enough data
Feature Not Available
Not enough data
6.7
22
Not enough data
7.7
24
Not enough data
Self-Service Platform
8.0
23
Not enough data
8.0
23
Not enough data
8.3
22
Not enough data
8.4
23
Not enough data
Agentic AI - Customer Self-Service
6.0
8
Not enough data
4.6
8
Not enough data
6.0
8
Not enough data
6.5
8
Not enough data
6.9
8
Not enough data
6.4
7
Not enough data
5.7
7
Not enough data
Generative AI
8.7
20
Not enough data
8.7
19
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
8.0
17
8.4
2716
8.3
15
8.2
2570
7.5
16
8.2
2482
Planning
7.9
14
8.7
3194
8.0
15
8.8
3280
7.3
14
8.8
3029
7.8
15
8.7
3167
7.4
14
8.3
2701
Workflow Management
7.9
13
8.6
3065
7.9
13
8.8
3373
6.8
13
7.9
2313
7.3
13
8.4
2547
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DevRev and Jira are categorized as Product Management
Unique Categories
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.0%
Financial Services
18.2%
Information Technology and Services
11.3%
Human Resources
5.7%
Insurance
4.4%
Other
38.4%
Information Technology and Services
24.1%
Computer Software
23.7%
Financial Services
4.5%
Internet
4.2%
Marketing and Advertising
4.1%
Other
39.4%
Alternatives
Discussions
DevRev has no discussions with answers
Is Jira a good tool?
12 Comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
8 Comments
VC
help teams plan sprints, manage backlogsRead more
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