Compare DevRev and Jira 
At a Glance
Market Segments
Mid-Market (54.0% of reviews)
Mid-Market (43.9% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
Free 10 Users Per Month
DevRev
Star Rating
(165)4.4 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansJira
Star Rating
(7,573)4.3 out of 5
Market Segments
Mid-Market (43.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira excels in providing visibility into tasks, bugs, and sprint status, with features like custom workflows and agile boards that help manage development work in a structured way. Users appreciate how these tools facilitate clear tracking of work and overall progress.
- Users say that DevRev stands out for its intuitive design and powerful features, particularly the chat functionality enhanced by an AI agent. This makes communication and information retrieval seamless, which is a significant advantage for teams looking to streamline their daily operations.
- According to verified reviews, Jira has a strong reputation for its comprehensive project management capabilities, with users highlighting its effective organization of development workflows through features like backlog management and sprint planning.
- Reviewers mention that while DevRev offers a fully customizable platform, it may not match the depth of project management features found in Jira. However, users appreciate the platform's focus on fast customer communication and automation, which can enhance customer support processes.
- G2 reviewers indicate that Jira's implementation process is generally smooth, with many users noting the intuitive onboarding experience. In contrast, DevRev, while praised for its support, has fewer reviews, which may suggest a less established user base for gauging long-term satisfaction.
- Users highlight that Jira's overall quality and satisfaction metrics are significantly higher, reflecting a more robust market presence and user trust. Meanwhile, DevRev's recent feedback emphasizes its strong support and customization options, but it still faces challenges in competing with Jira's extensive feature set.
Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Jira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Free Trial
DevRev
Free Trial is available
Jira
Free Trial is available
Ratings
Meets Requirements
8.4
136
8.9
6,169
Ease of Use
8.5
136
8.1
6,253
Ease of Setup
7.9
80
8.0
2,456
Ease of Admin
8.8
47
7.6
1,542
Quality of Support
9.0
131
8.3
4,845
Has the product been a good partner in doing business?
9.2
46
8.5
1,404
Product Direction (% positive)
9.3
136
8.4
5,993
Features by Category
Ticket and Case Management
8.6
37
Not enough data
8.3
37
Not enough data
8.5
39
Not enough data
7.9
35
Not enough data
8.1
37
Not enough data
8.2
37
Not enough data
8.5
37
Not enough data
8.3
36
Not enough data
Generative AI
7.7
33
Not enough data
8.2
33
Not enough data
Agentic AI - Help Desk
6.8
18
Not enough data
6.6
17
Not enough data
6.5
17
Not enough data
Communication Channels
8.2
35
Not enough data
8.2
36
Not enough data
8.1
35
Not enough data
6.1
31
Not enough data
5.5
32
Not enough data
Platform
6.7
34
Not enough data
7.7
36
Not enough data
8.6
33
Not enough data
8.1
36
Not enough data
7.3
34
Not enough data
7.3
33
Not enough data
Tasks
Not enough data
9.3
692
Not enough data
9.0
647
Not enough data
9.1
673
Not enough data
8.7
637
Not enough data
8.5
603
Not enough data
8.2
600
Not enough data
8.5
616
Not enough data
8.4
546
Projects
Not enough data
8.9
633
Not enough data
8.7
582
Not enough data
8.2
563
Not enough data
8.4
569
Not enough data
8.6
586
Not enough data
7.8
506
Not enough data
9.2
623
Not enough data
8.3
566
Not enough data
8.1
496
Not enough data
8.1
515
Not enough data
8.6
577
Resource Management
Not enough data
8.3
536
Not enough data
8.4
559
Not enough data
8.5
542
Project Monitoring
Not enough data
8.4
533
Not enough data
8.4
543
Not enough data
8.8
600
Generative AI
Not enough data
7.4
469
Not enough data
7.6
468
Agentic AI - Project Management
Not enough data
7.5
333
Not enough data
7.8
333
Not enough data
7.9
360
Not enough data
7.7
330
Not enough data
7.7
334
Not enough data
7.5
332
Not enough data
7.9
342
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
Not enough data
8.2
19
Not enough data
8.3
21
Not enough data
Knowledge Management
8.6
20
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
Usability
8.8
16
Not enough data
8.2
16
Not enough data
8.7
15
Not enough data
Reporting
7.9
13
Not enough data
8.1
14
Not enough data
7.7
13
Not enough data
Generative AI
8.1
14
Not enough data
8.3
12
Not enough data
Bug Reporting
Not enough data
8.8
1824
Not enough data
8.8
1779
Not enough data
8.9
1860
Bug Monitoring
Not enough data
8.7
1771
Not enough data
8.9
1882
Not enough data
8.8
1747
Agentic AI - Bug Tracking
Not enough data
7.7
281
Not enough data
7.8
283
Not enough data
7.7
281
Responses
Not enough data
9.5
38
Not enough data
9.4
38
Not enough data
9.4
38
Automation - AI Agents
Not enough data
9.0
37
Not enough data
9.1
36
Not enough data
9.0
37
Not enough data
9.4
37
Not enough data
9.4
37
Platform
Not enough data
9.3
38
Not enough data
9.5
41
Not enough data
9.3
38
Autonomy - AI Agents
Not enough data
9.0
37
Not enough data
9.1
37
Not enough data
9.2
37
Not enough data
9.1
37
Generative AI
Not enough data
9.3
40
Not enough data
9.2
37
Generative AI
7.1
8
Not enough data
7.3
8
Not enough data
Feature Not Available
Not enough data
Communication
8.3
11
Not enough data
8.9
12
Not enough data
7.9
8
Not enough data
9.0
8
Not enough data
7.4
7
Not enough data
Internal Use
7.7
36
Not enough data
7.7
10
Not enough data
6.9
9
Not enough data
8.6
11
Not enough data
8.8
10
Not enough data
8.5
11
Not enough data
Generative AI
8.3
23
Not enough data
Self-Service Experience
8.5
25
Not enough data
8.5
24
Not enough data
Feature Not Available
Not enough data
6.7
22
Not enough data
7.8
25
Not enough data
Self-Service Platform
8.0
23
Not enough data
8.0
23
Not enough data
8.3
23
Not enough data
8.4
23
Not enough data
Agentic AI - Customer Self-Service
6.0
8
Not enough data
4.6
8
Not enough data
6.0
8
Not enough data
6.5
8
Not enough data
6.9
8
Not enough data
6.4
7
Not enough data
5.7
7
Not enough data
Generative AI
8.7
20
Not enough data
8.7
19
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
8.0
17
8.4
2729
8.3
15
8.2
2582
7.5
16
8.2
2486
Planning
7.9
14
8.7
3209
8.0
15
8.8
3312
7.3
14
8.8
3074
7.8
15
8.7
3231
7.4
14
8.3
2707
Workflow Management
7.9
13
8.6
3077
7.9
13
8.9
3463
6.8
13
7.9
2320
7.3
13
8.4
2555
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DevRev and Jira are categorized as Product Management
Unique Categories
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.2%
Financial Services
17.9%
Information Technology and Services
11.7%
Human Resources
5.6%
Insurance
4.3%
Other
38.3%
Information Technology and Services
24.0%
Computer Software
23.7%
Financial Services
4.6%
Internet
4.1%
Marketing and Advertising
4.1%
Other
39.5%
Alternatives
Discussions
DevRev has no discussions with answers
Is Jira a good tool?
12 Comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
8 Comments
VC
help teams plan sprints, manage backlogsRead more
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