DevRev Reviews & Product Details

Computer is an AI teammate, by DevRev, that unifies your knowledge, automates work, and delivers Team Intelligence across every workflow. Unlike other AI tools, Computer connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, chats) into a single AI-ready source of truth: Computer Memory. This is achieved with our patented two-way sync engine, Computer AirSync. Computer doesn’t just find information. It takes action in your systems, automates workflows, and generates insights grounded in your complete business context. From automated ticket resolution to complex business analysis, Computer works alongside your teams through purpose-built apps and custom AI agents. Above all else, Computer brings people back together. By breaking down silos and connecting people, it ushers in the future of AI-human collaboration. We call this Team Intelligence. It’s time to stop juggling scattered tools and start focusing on what matters.

Product Website

Seller

DevRev

Discussions

DevRev Community

Languages Supported

English, Hebrew, Slovenian, Spanish

Overview by

Harshita Raman

Pricing

Pricing provided by DevRev.

Starter

$19.99

1 User Per Month

View More Pricing Information

DevRev Integrations

(15)

Verified by DevRev

DevRev Media

DevRev Demo - In-App PLuG Widget Live Chat w/ integrated GPT

Automated responses in the PLuG widget are augmented with AI using a combination of engineered prompts and answers as well as state-of-the-art GPT models. Your user will receive a fast, zero-touch response that is personal and customer-centric.

DevRev Demo - Customer Record (w/ Linked Users, CONV, TKT, Metrics)

Keep track of all your Customers as well as Conversations, Tickets, Usage Behavior, Opportunities, and internal discussions about them - all in one place!

DevRev Demo - Convergence of Customer Conversation (CONV) > Ticket (TKT) > Issue (ISS)

Tie customer, product, + engineering records into one. A Customer Conversation leads to a Ticket which leads to an Engineering work item. Cross-Functional automations snap-in in your workspace and issue updates from product teams reach customer tickets.

Official Downloads

(2)

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Interactive Demo

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Verified User in Entertainment

Mid-Market (51-1000 emp.)

6/23/2023

"Great tool to understand user frustration points"

4.5/5

What do you like best about DevRev?

Provides insights into user behaviour on landing pages. Places where the interactions need to be changed, loading screens to be added etc. Helps in observing how the end user is interacting with your application & make the changes necessary to reduce friction points & tweak design language & UX if needed.

Also, one of the best tools to identify rage taps & track a metric that deals with user frustration Review collected by and hosted on G2.com.

What do you dislike about DevRev?

It is a heavy software & have to send out as part of a very small base so as to not impact overall app load times & other things which can make one worry about sampling bias Review collected by and hosted on G2.com.

Anirudh M.

Co-founder and CEO

Small-Business (50 or fewer emp.)

10/13/2023

"Love the Slack integration!"

5/5

What do you like best about DevRev?

DevRev's integration with Slack is deep, the ability to create issues, assign members just through Slack bot commands is handy. Their integration with GitHub (pull requests) is also seamless to setup. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Would like to see Kanban board view of the issues present instead of a list view. Review collected by and hosted on G2.com.

Shubham J.

Lead Developer

E-Learning

Mid-Market (51-1000 emp.)

9/26/2023

"Great way to improve our product and customer experience"

4.5/5

What do you like best about DevRev?

UserExperior provide the real time experience and what dificulties customer is facing if there is any bug or crash is there developer will be able to track it easily can fix it ASAP. Intergation is very quick and Implemetaion is quick Review collected by and hosted on G2.com.

What do you dislike about DevRev?

1 thing i found missing here that dashboard custmization feature is less. if you want to enable or disable recording for coutry form portal which we can't do Review collected by and hosted on G2.com.

Pushpendra S.

Small-Business (50 or fewer emp.)

5/29/2023

"UserExperior is the good platform for finding the APP issue and test the Application functionality"

4.5/5

What do you like best about DevRev?

I like the Feature in UserExperior screen recording of the APP and classification of the different modules to help the issue in which Area.

Sending the report daily on time. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Sometimes we did not get a recording in real-time when the client was using the app., so we did not find the solution to the issue

when we logged out and logged in to the app again and then found the recording.

So please look into this on priority Review collected by and hosted on G2.com.

Verified User in Insurance

Small-Business (50 or fewer emp.)

5/25/2023

"The best tool to track application use and help to Enhance the application user experience."

5/5

What do you like best about DevRev?

allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives accurate data on consumer engagement. If the app has a few troubles, then you can be aware of a regular decline in engagement and a boom in drop-offs. In such instances, the person revels in the device suggests the user behavior and related details which can be important for any decision-making manner. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

None that we keep in mind however there are normally regions of optimization. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

1. user conduct tracking: Analytics integration offers insights into how customers are interacting with the cellular app, including which capabilities are being used the maximum, how long users are spending in the app, and which regions of the app may be inflicting friction or confusion.

2. person acquisition and retention: Analytics statistics can assist mobile app developers recognize where their users are coming from, which channels are best for acquiring new customers, and which features are driving person engagement and retention.

3. performance optimization: through monitoring performance metrics, inclusive of app crashes, slow load instances, and memory utilization, cell app builders can become aware of regions for improvement and optimize user enjoyment. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/25/2023

"Exceptional UserExperior: Revolutionizing Mobile App Analytics and Optimization"

4/5

What do you like best about DevRev?

One of the standout features of UserExperior that I truly appreciate is its comprehensive suite of user experience analytics tools. These tools provide invaluable insights into how users interact with mobile apps, enabling businesses to make data-driven decisions for optimization and enhancement.

The session replay feature is particularly impressive, allowing me to visually replay user sessions and gain a deep understanding of user behavior, pain points, and areas of improvement. It's like having a virtual window into the user's journey, helping me identify usability issues and streamline the user experience.

The heatmaps and touch heatmaps are also remarkable, as they offer visual representations of user interactions, highlighting the most engaging and frequently tapped areas within the app. This information allows me to optimize app layout and design for improved user engagement and conversion rates.

Additionally, the crash analysis feature is highly valuable in pinpointing and resolving app crashes quickly. It provides detailed crash reports, including the steps leading to the crash, device information, and error logs, enabling prompt troubleshooting and bug fixing.

Overall, UserExperior's powerful analytics tools, combined with its user-friendly interface, have made a significant impact on our mobile app optimization efforts. It has become an indispensable tool for enhancing the user experience and driving better business results. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

While UserExperior is an exceptional platform for mobile app analytics and optimization, there are a few areas that I believe could benefit from further improvement.

One aspect that could be enhanced is the reporting and analytics customization options. While the existing features provide valuable insights, having more flexibility in tailoring and customizing reports would allow for even deeper analysis and better alignment with specific business goals and metrics.

Another area for improvement is the onboarding process and documentation. While the platform itself is intuitive to use, providing more comprehensive and detailed documentation, along with interactive tutorials or guides, would be helpful for new users to quickly understand and utilize the full potential of UserExperior's features.

Lastly, it would be beneficial to have expanded integrations with other third-party tools and platforms. Integration capabilities with popular app development frameworks, project management tools, or marketing analytics platforms would streamline workflows and provide a more holistic view of the app's performance and user behavior.

It's important to note that these points for improvement are relatively minor compared to the overall value and functionality provided by UserExperior. They are areas that, if addressed, would further enhance the platform's usability and effectiveness in optimizing mobile app experiences. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

UserExperior solves several key problems related to mobile app analytics and optimization, providing tangible benefits to businesses and app developers. Some of the problems it addresses and the resulting benefits include:

Lack of User Insights: UserExperior offers session replay, heatmaps, and touch heatmaps, allowing businesses to gain deep insights into user behavior and interactions within their mobile apps. This helps in understanding user preferences, pain points, and areas of improvement, ultimately leading to enhanced user experiences and increased user satisfaction.

Usability Issues: By analyzing session replays and heatmaps, UserExperior helps identify usability issues and bottlenecks within the app. This enables businesses to make data-driven decisions to optimize app layouts, improve navigation, and enhance the overall user interface, resulting in a smoother and more intuitive user experience.

App Performance and Stability: UserExperior's crash analysis and error logs provide valuable information about app crashes and errors. By promptly identifying and addressing these issues, businesses can ensure app stability, minimize user frustration, and maintain a positive brand image.

Conversion Rate Optimization: Through user journey analysis and conversion funnels, UserExperior helps identify conversion bottlenecks and areas where users drop off in the app flow. This allows businesses to implement targeted optimizations, refine user flows, and improve conversion rates, ultimately increasing revenue and business success.

Data-Driven Decision Making: UserExperior's comprehensive analytics tools provide businesses with actionable data and insights. This empowers them to make informed decisions regarding app improvements, feature prioritization, and UX enhancements, leading to more successful mobile apps and better user engagement.

Overall, UserExperior's solutions help businesses optimize their mobile apps, improve user experiences, and achieve their app-related goals, resulting in increased user satisfaction, higher engagement, and better business outcomes. Review collected by and hosted on G2.com.

Madhur A.

Engineering Manager

Mid-Market (51-1000 emp.)

5/18/2023

"Awesome experience, however I feel BackEnd integration should be allowed."

4/5

What do you like best about DevRev?

Video recordings, which give better insight wrt the customer's experience.

Its easier to find issues and help users. Also we can check and guide users if user is facing issues wrt to app navigation or is suck at some flow. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Both native and flutter support is not available. Our app has both flutter and native and it keeps switching. Need support for this.

Also BE can't post events which I feel should be there. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

5/21/2023

"Step into the User's Shoes with UserExperior: Unveiling the True User Journey"

4.5/5

What do you like best about DevRev?

UserExperior enables us to identify and diagnose broken digital experiences quickly, helping the product team promptly address issues and improve overall performance. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

UE lacks the functionality of understanding users' flow by considering one event as a mid-point and then providing +/- steps. There is also a deficiency in creating a cohort that might help us to measure the campaign. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Here are some common challenges that UserExperior addresses:

Diagnosing Broken Experiences: UserExperior helps businesses identify and diagnose issues related to user experiences in digital apps or websites. By providing detailed insights into crashes, unresponsiveness, API properties, and more, UserExperior enables businesses to pinpoint and address problems that may hinder user satisfaction quickly.

Understanding User Journeys: UserExperior offers a comprehensive understanding of customers' online journeys. This includes analyzing user interactions on each screen, tracking first and second touches, identifying specific actions that lead to crashes or UI freezes, and more. Businesses can optimize their apps to deliver better experiences by profoundly understanding user behavior.

Funnel Analysis and Conversion Optimization: UserExperior allows businesses to create multi-step funnels and track user flows. Companies can optimize their conversion rates and improve the user journey by analyzing funnel steps and identifying any issues or drop-offs. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

5/18/2023

"Decent experience on native Android, but does not work well with hybrid apps such as Android/Flutter"

3/5

What do you like best about DevRev?

Having a video recording of a user's session makes it much easier to identify, reproduce and debug problems in the app compared to simple analytics event logging.

It helps analyse and identify drop-off points within the app's flow and makes flow optimisation much faster. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

We initially started using UserExperior in our native Android app, which seemed to work fine. But with time, we have begun transitioning into a Flutter-Android hybrid app, which is when UserExperior appears to break. On moving from a Flutter screen to an Android screen (and vice-versa), the recording fails and shows a black screen instead.

Apart from this, there are times when several user session recording links appear to be broken URLs. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

UserExperior has expedited the process of identifying, reproducing and debugging bugs within the app, which helps us serve a better user experience. It has also helped identify drop-off points within the user flow and has helped us rework and optimise these points, thus increasing our user funnel. Review collected by and hosted on G2.com.

Aditi A.

Founder

Small-Business (50 or fewer emp.)

10/19/2023

"Bridging Gaps, Building Connections"

4.5/5

What do you like best about DevRev?

- Central hub for customer interactions, both reactive and proactive.

- Ability to effortlessly bridge the gap between developers and customers.

- 360-degree visibility across all teams improving overall coordination.

The AI-driven insights that provide a deeper understanding of customer interactions and preferences, aiding in more personalized service delivery. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

As a newer product, certain features are still evolving. Review collected by and hosted on G2.com.