--- title: DevRev Reviews meta_title: 'DevRev Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 213 reviews by the users' company size, role or industry to find out how DevRev works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 213 scale: '5' date_modified: '2026-08-05' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # DevRev Reviews **Vendor:** DevRev **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 213 ## About DevRev DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface. ## DevRev Pros & Cons **What users like:** - Users appreciate the **ease of use** of DevRev, noting its user-friendly interface and seamless navigation. (51 reviews) - Users commend the **efficiency** of DevRev, noting its rapid navigation and responsiveness enhances their support experience. (48 reviews) - Users appreciate the **intuitive and powerful features** of DevRev, enhancing communication and operational efficiency across teams. (46 reviews) - Users commend DevRev's **intuitive platform** , seamless communication, flexible workflows, and responsive support team, enhancing overall productivity. (36 reviews) - Users value the **robust functionality and insightful analytics** of DevRev, enhancing their customer engagement experience. (27 reviews) - Users praise the **highly responsive customer support** of DevRev, appreciating timely assistance and intelligent bot interactions. (26 reviews) - Usefulness of Information (25 reviews) - Efficiency Improvement (23 reviews) - Integrations (22 reviews) - Tracking (21 reviews) **What users dislike:** - Users find several **missing features** in DevRev, particularly around automation, reporting, and cohort creation. (29 reviews) - Users note the **limited features** of DevRev, which restricts automation, reporting, and user flow analysis capabilities. (20 reviews) - Users find a **lack of features** in DevRev, impacting automation and reporting capabilities, but improvements are noted. (18 reviews) - Users find the **learning curve steep** , making it challenging for non-tech individuals to navigate DevRev effectively. (18 reviews) - Users find the product **not intuitive** , making it challenging for non-tech teams to navigate and utilize effectively. (16 reviews) - Users find the **poor interface design** of the computer lacking in visual appeal and user-friendliness. (14 reviews) - Limitations (13 reviews) - Steep Learning Curve (13 reviews) - Notification Issues (12 reviews) - Ticketing Issues (12 reviews) ## DevRev Reviews ### 1. DevRev’s Unified Search Ends Slack Archaeology and Speeds Up Ticket Workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2026 **What do you like best about DevRev?** tribal knowledge is a real problem, you're always pinging someone to find context on an old bug or a past customer issue. DevRev's search pulls answers from across connected tools in one shot. What used to be a 20 minute Slack archaeology exercise is now under 2 minutes. The workflow automation has also quietly removed a lot of the back-and-forth between eng and support on ticket updates, things just move without anyone nudging them. **What do you dislike about DevRev?** The mobile experience is noticeably behind the desktop, if I'm checking something during an incident on my phone it's frustrating. And the AI draft replies on tickets are hit or miss, sometimes they're great, sometimes they need a full rewrite which defeats the purpose. **What problems is DevRev solving and how is that benefiting you?** Context switching was killing productivity. Between Jira, support threads, Slack, and docs, piecing together the full picture of an issue took too long. DevRev has consolidated enough of that into one place that I'm spending less time gathering context and more time actually fixing things. Response time on customer-impacting bugs has improved by roughly 40%, not because we're moving faster technically, but because the right engineer gets the right context immediately. ### 2. DevRev Makes Bug-to-Roadmap Traceability Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2026 **What do you like best about DevRev?** The way DevRev tight links between bugs and roadmap items is genuinely useful. In our codebase, when a recurring issue surfaces in a critical service, I can directly trace it to the roadmap initiative it impacts i.e, no manual cross-referencing across tools. That shared visibility between engineering and product cuts down a lot of the coordination overhead that usually lives in Slack threads or standup calls. The UI is also noticeably lighter than Jira, which matters when you're context-switching frequently during a sprint. **What do you dislike about DevRev?** There is nothing blocking at this point time, but feels like product is still under polishing and finding more ways. UI can be more clean, and same things could be done with less clicks **What problems is DevRev solving and how is that benefiting you?** The classic split between bug and product planning used to mean roadmap grooming happened in a shell. With DevRev, the bug backlog is a first-class input during planning i.e, we can weigh the actual debt burden against new feature asks rather than treating them as separate concerns. It's made prioritization conversations more grounded and reduced the usual friction between product and engineering on what actually gets worked on. ### 3. Great customer support agent and good set of connectors and nodes in workflow builder. **Rating:** 4.5/5.0 stars **Reviewed by:** Vinod K. | Staff Product Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about DevRev?** DevRev has very good default features like - sentiment analysis. - automated closures - automated reports can be scheduled - default nodes available in workflow builder cover most of our use cases. Whenever I report an issue on their slack channel, they have a bot that responds with good level of analysis and suggestions to fix the problem. They have figured out an intelligent way regarding when to respond via bot or human. The response of the bot is pretty good when it responds. If the problem is complex, no bot response which avoids the frustration. I have also used Computer for different use cases to get information from past tickets, to perform analysis on which of my support engineers are AI first, who is meeting the SLAs and who are Slacking, etc **What do you dislike about DevRev?** Some of the fields in the tickets are not user friendly. We have a use case where we want to map the ticket to module or sub module to route the ticket to the right team. The way the user provides the input is not handled correctly. I wanted an UI where I select a Module, then get the option to input the sub module, etc.. The AI tool option to refine the messages to the customer is not refined. I have to craft a brief response and go to claude or gemini to get a refine response. It might need calibration. It is crude right now. **What problems is DevRev solving and how is that benefiting you?** DevRev is helping me create workflows, send the summary of tickets for a customer at a certain frequency. Most of the connectors are also available by default. I built an agent using information from previous ISS or TKT tickets, google docs, Slack conversations and articles, most of the connectors I needed were available off the shelf. ### 4. Easy UI, Strong Slack/Jira Integrations, and AI Insights That Save Time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about DevRev?** The UI makes it easy for non-technical stakeholders to log and track customer feedback, our support and sales teams use it daily without friction. The integrations with Slack and Jira keep our product team in sync without context-switching. From a pricing/ROI angle, we've reduced the time spent aggregating customer requests by 20%, which freed up our team for actual roadmap work. The AI-powered insights help us spot patterns (like "5 customers complained about X this month"), which is way better than manual note-taking. **What do you dislike about DevRev?** The onboarding process took longer than expected, we needed dedicated time to map our workflows and customize fields. The AI insights, while helpful, sometimes flag obvious issues rather than providing deeper strategic recommendations. These are some minor frictions, overall it has been good for the team. **What problems is DevRev solving and how is that benefiting you?** We were losing customer feedback across Slack, email, and support tickets. DevRev centralized everything, making it easier to spot feature requests and pain points. This has directly improved our roadmap prioritization, we're now building what customers actually need instead of guessing. ### 5. DevRev Unifies Support and Engineering with Genuinely Useful AI Summaries **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about DevRev?** The best thing about DevRev is that it collapses the wall between customer support and engineering. Before DevRev, we were juggling multiple tools, one for tickets, one for product tracking, and another for engineering, and the handoff between them was always where context got lost. DevRev unifies all of that in one place. Customer-reported issues link directly to engineering tickets, so both teams have a shared view of every problem without any manual syncing or status updates over Slack. The AI capabilities are genuinely useful. The AI summarization on repeat tickets saves significant time; instead of reading through 10 tickets about the same bug, you get an instant summary of what's happening across all of them. It has also reduced the volume of repetitive queries reaching the support team. The UI is very clean for anyone to use, and the support during integration is really good. **What do you dislike about DevRev?** To be honest, there is nothing like disliking, but a few things can be improved a bit, like the page where all the issues are mentioned has a not-so-clean / easy-to-use filters section, and the session timeout can be improved a bit **What problems is DevRev solving and how is that benefiting you?** Before DevRev, our customer support work was spread across multiple tools, which made it difficult to track an issue through its full lifecycle. With DevRev, we can now connect customer-reported problems directly to engineering tickets, so both teams share the same view of each issue from start to finish. The AI-powered summary has also significantly reduced the time we spend manually tracking recurring complaints, allowing the support team to focus on resolving problems rather than chasing people for updates and resolutions. Overall, our response times have improved, and collaboration across teams feels much more seamless. ### 6. DevRev Streamlines Support, Engineering and Product with Smart AI. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about DevRev?** As a PM, DevRev has removed the constant back and forth between support and engineering. Customer issues link directly to dev tickets, so I'm no longer the middleman translating context between teams. The unified view of customer and engineering updates in one screen is a genuine time saver. The AI summary is the standout feature it surfaces recurring bugs automatically, making prioritization calls much sharper. Performance stays snappy even during high-volume periods. It has made the support to engineering handoff significantly cleaner. **What do you dislike about DevRev?** Nothing major to report in terms of dislikes, just some minor quality of life tweaks. The filtering UX on the main issues list could be a bit more streamlined, and the session timeout is a little aggressive, having a longer window before getting logged out would be helpful. **What problems is DevRev solving and how is that benefiting you?** We used to have a real visibility problem with support issues being siloed away from engineering. DevRev fixed that by letting us tie customer feedback directly to the dev backlog, so everyone is finally looking at the same thing. I’m also leaning on the AI summaries to handle the bulk of the manual triage, it surfaces recurring issues automatically so we’re not wasting time digging through tickets to find patterns. It’s made the handoff much more efficient. ### 7. DevRev Unified Support and Dev Workflows, Powered by AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about DevRev?** DevRev clearly stands out when combining Customer Support and AI powered assistance. The ability to link customer issues directly to engineering tickets removes the usual back-and-forth between support and dev teams. The AI summarization helps quickly understand repeated issues without manually going through every ticket. It's made our support workflow much faster and more connected to the actual product team. The UI is very clean for anyone to use, and the support during integration is really good. **What do you dislike about DevRev?** To be honest, there is nothing like disliking but a few things can be improved a bit like the page where all the issues are mentioned has a not so clean / easy to use filters section or session timeout can be improved a bit **What problems is DevRev solving and how is that benefiting you?** Before DevRev, managing customer support was distributed across multiple tools, making it hard to track the full lifecycle of an issue. With DevRev, we can now link customer-reported problems directly to engineering tickets, giving both teams a shared view of every issue. The AI-powered summary has significantly reduced the time spent manually tracking repeated complaints, allowing the support team to focus on resolution rather than chasing people for resolution. Overall, response times have improved and cross-team collaboration feels much more seamless. ### 8. Revolutionized Customer Support with Real-Time Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Ankit S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about DevRev?** I use DevRev in the customer support section and it's a game changer for linking support tickets directly to products and ensuring real-time responses to customers. I really appreciate the quick response generation and the variety of editing tools, like changing the language to professional. DevRev is super user-friendly, and my team actually likes using it. I can also create multiple sections for different types of tickets as per my need. The real-time response and AI tools mean I don't waste time digging through old tickets. It's valuable to connect customer feedback to development tasks instantly, making everything faster and way less confusing for everyone involved. DevRev is fast, the response is quick, and it has multiple editing tools. **What do you dislike about DevRev?** The mobile app feels a bit clunky compared to the desktop version and sometimes hangs. Optimizing the cache would help to read tickets quickly or leave a quick response. **What problems is DevRev solving and how is that benefiting you?** I use DevRev to link support tickets to products, ensuring real-time responses. It speeds up resolving user queries, connecting feedback to development tasks instantly, and supports efficient communication. DevRev's AI tools and user-friendly design mean less time wasted and a less confusing process. ### 9. A Productivity Boost with Intelligent Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about DevRev?** What I value most about DevRev is how deeply AI is embedded into the platform and integrated directly into the workflows I rely on every day. For instance, rather than manually searching through SOP documents or internal knowledge bases, I can use the built-in AI assistant inside tickets or conversations to quickly pull up process guidance or troubleshooting steps. This has significantly reduced the time I spend switching between tools or digging through documentation. One feature I use often is the AI-powered contextual suggestions within support tickets. When I’m handling client queries, the system automatically surfaces relevant past cases, knowledge articles, or recommended responses based on the issue at hand. This not only speeds up my resolution time, but also helps ensure consistency in how I handle similar cases, which is critical in a client-facing role. Another improvement to my workflow is how DevRev consolidates customer conversations, ticket tracking, and internal notes into a single interface. Instead of juggling multiple platforms, I can manage everything in one place, and the AI can summarize long conversation threads or help generate quick responses. As a result, it’s much easier to stay on top of multiple tickets without feeling overwhelmed. An unexpected benefit I’ve noticed is that the AI acts almost like a real-time learning assistant. When I’m unsure about a less common process or an edge case, I can ask directly within the system and get immediate, relevant guidance. Over time, this has helped me build confidence and reduce my dependency on teammates for routine clarifications, allowing me to work more independently. Overall, DevRev has improved my productivity by automating repetitive tasks, reducing context switching, and providing intelligent, in-the-moment support. These capabilities have not only saved me time, but also helped me maintain a higher standard of accuracy and responsiveness in my day-to-day work. **What do you dislike about DevRev?** One thing I find challenging about DevRev is that it can feel a bit complex to navigate at times. For instance, when I want to view a client’s previous conversations, I often have to click through multiple steps or sections to find the right thread, which can be time-consuming. If conversation history were easier to access and the overall navigation were simplified, the platform would feel more user-friendly and efficient for everyday, day-to-day tasks. **What problems is DevRev solving and how is that benefiting you?** This benefits me by making my work more efficient and better organized. I’m able to track client interactions, understand their concerns more clearly, and collaborate with other teams more easily. On top of that, the built-in AI support helps me quickly find the right information or SOPs when I’m unsure, which saves time and improves the accuracy of my responses. Overall, it helps me provide faster, more informed, and more consistent support to clients. ### 10. Intuitive, Efficient, but Needs Stability Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Jayant Kumar J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about DevRev?** I have been using DevRev to handle data from customers, and it's been a really smooth experience so far. I love the clean and intuitive UI, which makes it easy to review a high volume of data. Performance-wise, it works without lag and glitches, which is a plus during busy hours. I like that it helps me to classify privacy and non-privacy tickets by adding filters, making my work easy. I also appreciate that we can download tickets in CSV and JSON formats. Setting it up was super easy, too. **What do you dislike about DevRev?** Sometimes it crashes while solving tickets. DevRev sometimes gets stopped, which makes me have to sign in again to go back to the app. **What problems is DevRev solving and how is that benefiting you?** I use DevRev to classify privacy tickets, making my work easier. Its smooth UI and filters help review high volumes of data without lag, and I can download tickets in CSV and JSON formats for easy tracking. ### 11. DevRev: Powerful AI-Driven Customer Engagement Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Mohd Z. | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about DevRev?** I really find DevRev to be incredible, as it has greatly helped me share our excellent customer support with clients. Their AI system is really beneficial, assisting me in adding more features and improving productivity with strong responses. It's one of the best tools I've used for engaging with customers, allowing me to quickly answer customer queries and collaborate seamlessly. The AI also helps me by indicating grammar issues, which is fantastic for non-native English speakers and even assists in translating customer queries into different languages. DevRev provides more options for engaging clearly with customers and delivering the best responses, whether through mail or chat via the TabApp chatbot, making it excellent support. Their application features are deep and extensive, empowering my productivity with customer satisfaction and trust. The setup experience with DevRev was easy and convenient, with support options and a helpful button to learn quick options, making the AI easy to start using. **What do you dislike about DevRev?** I believe there are two more options that can be improved in your budget. That is opening a link options because many times, when I'm just opening the link option, that doesn't work. The lever option that's supposed to be very quick. **What problems is DevRev solving and how is that benefiting you?** DevRev's AI boosts productivity by quickly addressing customer queries and enhancing collaboration through emails. It flags grammar issues for non-native speakers and translates queries, facilitating seamless customer engagement and trust. ### 12. Strong Automation Enhances Customer Management **Rating:** 4.5/5.0 stars **Reviewed by:** Shaik J. | Operations Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about DevRev?** I like DevRev's strong automation capabilities without being rigid, which allows us to set up rules to auto-route cases like payment failures or profile issues. The unified customer context is incredibly valuable because one view shows past cases, which cuts down a lot of back and forth and guesswork. I also find the initial setup to be moderately easy, and as an agent, it feels smooth and helps handle tickets quickly. **What do you dislike about DevRev?** One thing I was frustrated about DevRev is at least it logs out 3 to 4 times due to browser-related issues. These include too many tabs or heavy usage, cached data/cookies getting corrupted, unsupported or outdated browsers, and VPN or network restrictions. **What problems is DevRev solving and how is that benefiting you?** I use DevRev to manage customer cases like payment issues efficiently with automation and unified context, reducing back and forth and guesswork. ### 13. Efficient Case Management, Needs UI Update **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about DevRev?** I like the specific app in DevRev and the dashboards created. They help with the complete email summary and make it easy to find the status of all the tickets with just a few simple words. I find creating dashboards and preparing RCA valuable for sharing overviews with my team. **What do you dislike about DevRev?** The UI can be improved more, as it looks a bit old type view. Also, the initial setup was hard as it's a completely new platform. **What problems is DevRev solving and how is that benefiting you?** I use DevRev for handling customer escalations, tracking cases, and resolutions. It helps with complete email summaries and quickly finding the status of tickets. The app and dashboards are great for creating dashboards, preparing RCA, and sharing overviews with my team. ### 14. After 4 months of usage **Rating:** 5.0/5.0 stars **Reviewed by:** Shafaan K. | HR Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about DevRev?** We find the most of important data related of an issue or ticket on a single screen , with just glance we are able to figure out a lot of details rather than scrolling or checking on different pages. **What do you dislike about DevRev?** In the beginning, it felt a bit data cluttered. But As we got our hands on experience, it doesn't look that data cluttered now in fact, switching to a different tool with less features now , will definitely give me a nightmare **What problems is DevRev solving and how is that benefiting you?** Customer service and support and we use it as a knowldge bank too ### 15. Intuitive, Powerful Platform with Seamless AI Chat, Workflows, and Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Tetiana L. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about DevRev?** What I appreciate most about DevRev is how intuitive and powerful the platform is across different aspects of daily work. The chat feature, enhanced by an AI agent, makes communication and information retrieval incredibly seamless. It helps speed up responses, improves clarity, and reduces the need to switch between multiple tools. I also value the flexibility provided by workflows. They can be adapted for a wide range of purposes, which allows our team to structure processes in a way that truly supports our operational needs. Whether it’s automating routine tasks or streamlining complex sequences, workflows significantly enhance efficiency. Another major advantage is DevRev’s ease of integration with the other platforms our organization uses. Connecting tools without friction makes adoption smoother and ensures our systems work together rather than in isolation. Finally, I want to highlight the DevRev team itself. Their dedication to understanding and addressing every need stands out. It’s clear that they are committed to continuously improving the product and providing excellent support, which makes a big difference in the overall experience. **What do you dislike about DevRev?** While DevRev offers many strong capabilities, there are several areas where we experienced limitations that impacted our launch and daily operations: Lack of Multi‑Domain Support One of the biggest challenges for our team was the absence of multi‑domain support. This significantly extended our implementation timeline and required additional workarounds that otherwise wouldn’t have been necessary. No Built‑In Telephony Since DevRev doesn’t currently provide native telephony, we had to rely on a third‑party solution that wasn’t our preferred choice. Managing communication with an external vendor proved more complex and less seamless compared to working directly with the DevRev team. Platform Not Fully Optimized for Real‑Time, Immediate Support Because our team provides instant, time‑sensitive support, certain missing features initially made daily operations more difficult. These included: No distinction between sound notifications for chat vs. email Limited visibility into status indicators SLAs tracked by calendar hours instead of business hours, which didn’t align with our workflow While many of these issues were eventually addressed, they did slow us down during the early stages. **What problems is DevRev solving and how is that benefiting you?** DevRev has helped address several operational challenges and significantly improved the way our team manages support: Clear and Actionable SLA Tracking DevRev provides a visible SLA indicator on every ticket, which helps the team understand urgency at a glance. This ensures consistent prioritization, reduces the risk of SLA breaches, and makes workload distribution much more efficient. More Detailed and Accurate Reporting The expanded reporting capabilities allow us to analyze performance, forecast workload, and prepare reports with greater accuracy. This gives us better visibility into trends and helps with planning, resource allocation, and continuous improvement. Flexible Ticket Properties for Complex Operations The platform’s wide range of customizable ticket properties makes it possible to segment work across several teams and categories. This is especially valuable when managing multiple support groups simultaneously, ensuring each area gets the attention it needs. Improved Communication Through Chat Visibility End users can see the full history of their conversations directly within the ticket. This reduces repetitive questions, helps users track status easily, and streamlines follow‑ups. As a result, communication becomes clearer and more transparent. High Accuracy of the AI Agent The AI agent’s strong performance helps automate routine tasks and assists with information retrieval, allowing our human agents to focus on more complex tickets. This improves overall speed and quality of service. ### 16. DevRev has transformed my support workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Noam G. | Customer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about DevRev?** It centralizes everything I need for customer support API very helpful, I intend on implementing custom solutions in the future **What do you dislike about DevRev?** - Cant rearrange fields in Tickets, Issues - Cant rearrange views in lefthand sidebar - AI assistant for writing ticket responses most ineffective (grammar setting is okay) - Main search for content within tickets terrible; ticket search slightly better **What problems is DevRev solving and how is that benefiting you?** Centralizing and tracking user communication and issue resolution Collaborating with colleagues ### 17. Amazing Onboarding, Fast CSM Access via Slack, and Smooth Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about DevRev?** I like having an option to access our CSM really quick over Slack, we had an amazing onboarding. Also easy to navigate through the platfrom, I've never had any issues with the performance. **What do you dislike about DevRev?** Sometimes it feels that you have more than you need and a bit of confusing if it's a ticketing system or CRM. **What problems is DevRev solving and how is that benefiting you?** Our main support ticketing system and customers' communication. ### 18. Easy to Use Compared to Jira **Rating:** 5.0/5.0 stars **Reviewed by:** Sandip K. | Senior SRE, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about DevRev?** easy to use as campare to other tools like jira **What do you dislike about DevRev?** For me, it can be difficult to navigate to certain things, but I usually stick to a specific dashboard, so it isn’t a big issue for me. **What problems is DevRev solving and how is that benefiting you?** Streamlining our product life cycle. ### 19. User-Friendly and Efficient with Smart AI, But Faces Downtime **Rating:** 5.0/5.0 stars **Reviewed by:** Nishant G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about DevRev?** I like DevRev for its ease of use and smart AI. It has a very easy user interface that reduces hassle and enhances efficiency. I also find its cost and user ease to be compelling reasons for my team switching from Jira. **What do you dislike about DevRev?** it gets down very frequently **What problems is DevRev solving and how is that benefiting you?** DevRev provides effective ticket tracking and reduces hassle with its very easy user interface and smart AI, enhancing efficiency. ### 20. Great Resource-- makes managing tickets, documentation, and workflows so efficient and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra B. | Applications Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about DevRev?** Everything is so easy to navigate and lots of opportunity for tracking data, logging information, interacting wtih internal teams, external people, documentation, and its all in one place. Complicated yet easy to use, implement, and train on - especially when you can use knowledge base articles to train. We use it every day. Love the AI tools inside to make work so much faster. I can even create my own tickets and the customer support from DevRev is nice. **What do you dislike about DevRev?** Helpful tools can change without notice- I like and use a tool and then the one day its different.... **What problems is DevRev solving and how is that benefiting you?** Documentation is key to a customer support organization, especially for scaling. We can create knowledge base articles and make them available for our customers to utilize and reducing our own and our customer effort to knowledge. The ability to communicate with other internal teams to my organization as well is key when we need to make requests from them on behlaf of our customers- DevRev allows us to log issues and link them to existing tickets so we can easily manage feature requests, repairs, etc.. and have everything link together. ### 21. Simplified Customer Ticket Management **Rating:** 4.5/5.0 stars **Reviewed by:** Srinivas Azad T. | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about DevRev?** I like DevRev because it's simple to use. It ensures better customer satisfaction and lets us fix any bugs which customers report. I also appreciate that the transition from Freshdesk to DevRev was seamless using SSO. **What do you dislike about DevRev?** I wish I could just reply on email instead of having to login and reply. **What problems is DevRev solving and how is that benefiting you?** DevRev ensures better customer satisfaction and lets us fix bugs reported by customers. ### 22. Smooth Access and Great Case Management **Rating:** 5.0/5.0 stars **Reviewed by:** Raghu Raja S. | Senior Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about DevRev?** Smooth access and case management is great **What do you dislike about DevRev?** Reporting and dashboard creation is a challenge **What problems is DevRev solving and how is that benefiting you?** easy access to the recent communications and views can be managed on user level for tickets ### 23. Powerful Customer Cohorting and Behavior Filters for Deeper Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about DevRev?** Customer cohorting - The ability to put in specific types of filters of customer behaviour which we can then use to view the recordings **What do you dislike about DevRev?** As a beginner, it is difficult to navigate. **What problems is DevRev solving and how is that benefiting you?** It is extremely helpful in identifying edge cases which are causing errors which are nearly impossible to find through data alone ### 24. Seamless Transition and Powerful Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan L. | Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about DevRev?** We recently migrated from Zendesk to DevRev, and the transition was smoother than expected. DevRev has proven to be a modern, feature-rich support platform that feels purpose-built for scaling teams. What impressed us most is the plethora of customization options, along with the extensive snap-ins and integrations that connect effortlessly to our existing tools. It’s clear the platform was designed with both flexibility and extensibility in mind. Overall, DevRev has significantly elevated our support operations, and we’re excited to grow with the platform as it matures. Highly recommended for teams looking to move beyond the limitations of legacy systems! **What do you dislike about DevRev?** One area we hope to see improvement in is report customization. Currently, creating custom dashboards requires involvement from DevRev engineers, which limits agility for data-driven teams. That said, we understand the product is evolving rapidly, and it’s encouraging to see how responsive the team is to feedback. **What problems is DevRev solving and how is that benefiting you?** We’re especially excited about its AI capabilities, including the ability to create faster knowledge base articles using AI. These features will streamline content creation and improve self-service for our customers. ### 25. Fast to configure , built to scale **Rating:** 4.5/5.0 stars **Reviewed by:** Raj H. | Director , Global Technical Support APAC, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about DevRev?** Support platform migration used to be a costly and resource-intensive for us. But with DevRev, we were able to complete the transition with just two team members, without disrupting our day-to-day operations. Unlike other vendors, there were no professional services fees, and the CX team provided exceptional support throughout. The platform’s AI capabilities have expanded our vision, unlocking functionalities we hadn’t imagined—driving both staff productivity and customer engagement to new heights. **What do you dislike about DevRev?** certain self-serve configurations,like customizing States and Stages is limited, and more flexibility in tailoring the customer portal would be valuable. **What problems is DevRev solving and how is that benefiting you?** Increased agility through automation: DevRev's automation capabilities streamline repetitive tasks and ticket flows, enabling faster responses and reducing manual overhead for the support team. Proactive leadership insights: With real-time visibility and integrated insights, support leaders can identify emerging issues early and take proactive steps to ensure customers feel supported and heard before problems escalate. Empowering customer self-service: The platform gives customers improved tools to resolve common issues on their own, reducing dependency on agents and improving satisfaction. Focus on what matters: By filtering out noise and handling routine interactions automatically, DevRev allows support agents to focus their time and energy on complex or high-impact customer issues that require deeper attention. ### 26. Makes Tracking and Prioritizing Work So Much Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Satyam M. | Senior Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about DevRev?** I use DevRev every day and it’s been super helpful. I love that tickets, feedback, and customer info are all in one place, and the AI suggestions actually save time. The interface takes a bit to get used to, and finding some info isn’t always instant, but once you get the hang of it, it really makes life easier. **What do you dislike about DevRev?** The interface can be a bit confusing at first, and sometimes finding specific information takes longer than expected. It’s powerful, but there’s a learning curve. **What problems is DevRev solving and how is that benefiting you?** DevRev connects development work with customer feedback in one place. It saves me from juggling multiple tools, helps prioritize features, and makes it easier to track progress. Overall, it saves time and helps me make better product decisions ### 27. Great support platform for modern teams **Rating:** 5.0/5.0 stars **Reviewed by:** Alex S. | Support technical lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2025 **What do you like best about DevRev?** DevRev has made our support process a lot smoother. The interface is clean, the AI features are actually useful, and it was easy to connect with Slack, email, and the PLuG widget. We also use Dev360 for support data, and it fits nicely with the rest of our stack like HubSpot. Overall, it strikes a good balance between automation and letting us stay in control. **What do you dislike about DevRev?** It would be helpful if we had more options for choosing how to measure customer health and impact. **What problems is DevRev solving and how is that benefiting you?** DevRev has helped us bring all our support work into one place and cut down on manual tasks. The AI agent that collects email IDs before opening tickets helps us keep things organized and only lets real users submit tickets. We finally have a central spot to track tickets, get insights, and work better together. ### 28. DevRev Keeps All Request Details in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about DevRev?** What I find most helpful is that when some information is missing from a request, I can go into DevRev and check all the details in one place. **What do you dislike about DevRev?** Nothing to add so far, since it meets my expectations. **What problems is DevRev solving and how is that benefiting you?** As an onboarding specialist, I don’t have direct conversations with the client. So if any information is missing, I simply review the conversation in DevRev to confirm the details and ensure everything is accurate. ### 29. Flexible Workflows and Crons with a Responsive Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about DevRev?** Flexibility, workflows (especially code blocks and crons - we can replace AWS Lambda!) Support team **What do you dislike about DevRev?** Sometimes the product feels a bit "raw," but every issue I’ve reported has been fixed quickly. **What problems is DevRev solving and how is that benefiting you?** Automation, AI implementation, Support enhancement ### 30. DevRev’s AI Helped Us Scale Support Without Sacrificing Quality **Rating:** 4.5/5.0 stars **Reviewed by:** Rodrigo B. | Head of Operation, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about DevRev?** The implementation was simple and completed within the expected timeline, which made the onboarding experience smooth and efficient. One of the most valuable aspects has been the AI capabilities — they allowed us to take our Customer Support team to a whole new level, increasing efficiency without sacrificing service quality. Additionally, the ability to leverage Snap-ins and automated workflows helped us eliminate repetitive manual tasks and streamline several key processes. These features gave us a strong foundation for scalable support operations with tight integration to product and engineering. **What do you dislike about DevRev?** The documentation and onboarding guides could be more user-friendly, especially for those just starting out. Compared to other providers, some of the help resources felt a bit too technical or lacking in step-by-step examples or walkthroughs. That said, this seems like a relatively easy area to improve with a few guided use cases or tutorials. Fortunately, the DevRev team is always responsive and supportive, which made a big difference during the learning curve. **What problems is DevRev solving and how is that benefiting you?** The AI functionality and Snap-in automation have enabled us to scale support operations efficiently, reducing manual work and improving our response times, all while maintaining a high level of service quality. On top of that, the smooth implementation process and the flexibility of workflows allowed us to integrate DevRev into our existing processes without friction. Overall, it’s given us a stronger operational foundation and faster feedback loops between users and the product team. ### 31. Wonderful tool for organisations with a customer facing application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about DevRev?** DevRev has a clean UI & UX. I love that it shows the crashes, exception details with just a simple click, very user friendly. Apart from that, its main feature are the video recordings which help us, as an organisation to figure out which user or how many users have what kind of experience while using our app (happy session, frustrated session etc) **What do you dislike about DevRev?** Something that I would appreciate being there in DevRev would be the ability to set some kind of "alerting" on specific metrics... for example if the frustrated sessions on iOS go above a certain value, my team should be alerted so as to make the experience smoother for our customers. Other than that, DevRev is great! **What problems is DevRev solving and how is that benefiting you?** DevRev helps me gauge the user satisfaction of the users currently using my application and that is so important to me as an organisation as customers are our main stakeholders and our major business is conducted through our application ### 32. DevRev: Turning Tickets into Customer Wins **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about DevRev?** What I like best about DevRev is how it seamlessly combines customer support and product workflows into a single platform. The ticketing tool feels modern and intuitive, and its AI features genuinely save time by auto-routing requests, suggesting responses, and helping deflect repetitive queries. I especially value how it links customer tickets directly to product parts, which makes prioritization clearer and ensures the team focuses on what matters most. The unified inbox and clean design make day-to-day work easier, while dashboards and analytics provide real visibility into customer sentiment and recurring issues, helping teams stay proactive rather than reactive. Its easy to implement & Integrate , I use it Frequently. **What do you dislike about DevRev?** While DevRev is powerful, there are a few areas that could improve. At times, the interface can feel a little cluttered, especially when navigating through multiple fields or attaching files to tickets. The AI features are impressive but occasionally over-simplify issues, which means agents still need to double-check responses. Customization options for reporting and customer health metrics could also be more flexible to match different team needs. Lastly, because the platform is evolving so quickly, there’s a bit of a learning curve for new users, and staying on top of changes can feel overwhelming at times. **What problems is DevRev solving and how is that benefiting you?** DevRev is helping us bridge the long-standing gap between customer support and product development. Traditionally, tickets would live in one system and product work in another, making it hard to connect customer feedback with actual fixes. DevRev solves this by tying every ticket to product parts and features, so we know exactly which issues affect customers most. The AI assistance cuts down manual effort—auto-routing, suggesting replies, and handling repetitive queries—so our team can focus on higher-value conversations. This has improved resolution times, reduced noise, and given us clearer visibility into trends, ultimately creating a more customer-centric workflow. ### 33. Dev Rev: Feature-Rich and a Pleasure to Work With **Rating:** 5.0/5.0 stars **Reviewed by:** Ujjwal K. | Operation Executive, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about DevRev?** Dev Rev have multiple feature and nice to work **What do you dislike about DevRev?** All is fine and there were nothing anything regarding dislike **What problems is DevRev solving and how is that benefiting you?** Easier to work ### 34. A rapidly-evolving platform with solid support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about DevRev?** DevRev’s Parts and Trails structure makes it much easier to link customer issues directly to product areas, which has improved how we organize and prioritize support tickets. The automations have already reduced noise in our queues, and the platform is clearly being built with support teams in mind. Most importantly, the DevRev team has been highly engaged with us — they’ve consistently taken our feedback, acknowledged issues quickly, and shipped improvements at a rapid pace. That responsiveness has made a real difference in our ability to adopt the platform confidently. **What do you dislike about DevRev?** As with any newer platform, some features are still maturing. A few automation and reporting use cases we’d like to implement aren’t available yet, and we haven’t gone live with AI Agents/Actions. That said, the team has been proactive in addressing gaps, and we’ve already seen progress in areas we raised as limitations. **What problems is DevRev solving and how is that benefiting you?** DevRev is helping us centralize customer conversations, tickets, and product context in a single platform, which has reduced the friction of managing support across multiple tools. By tying issues directly to product areas, we’re able to track trends more effectively and communicate clearer insights back to engineering. Automations have also helped us filter out noise (like spam or unactionable requests), which keeps our queue healthier and lets the team focus on higher-priority tickets. The result is faster resolution times, more visibility into what matters, and less manual overhead for the support team. ### 35. DevRev is great tool for Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Roger L. | Staff Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about DevRev?** Best part is the Agent companion that helps you find all the information you need. All answers provided have references attached, so you can quickly verify any information provided. The Agent quickly searches through hundreds of internal documents, public facing documents, and related tickets. Also, props to their customer support team. I've been able to quickly report and address issues I've encountered. **What do you dislike about DevRev?** DevRev allows you to easily and quickly customize your teams experience. However, this means the initial set up and configuration of workflows takes time . **What problems is DevRev solving and how is that benefiting you?** It's our one stop tool to manage our customer support tickets and reports. ### 36. Answered Our Needs & Wants **Rating:** 4.5/5.0 stars **Reviewed by:** Carla M. | DIrector, Global Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about DevRev?** Since working with Devrev, we have found them HIGHLY responsive which is fantastic! We love having a person to work with directly and find this customer approach a huge advancement from our old service. We want to be treated like we treat our customers. Direct, timely and with answers and not with prevarications As an agent, it's easy to use and the views are highly customizable for rapid reviews and typical responses can be a minimum of keystrokes. Set up is a little quirky as we had to learn the DevRev "way" however it wasn't too painful all things considered. The strength for us is in the reporting and the ability to pull the reports and get consistent, reliable data for our customer reports. **What do you dislike about DevRev?** They still have some rough edges to smooth out although I think they have the basics down pretty well. * searchable knowledge base for customers to encourage self-service * ability to redact sensitive information if placed incorrectly by either customer or agent * ability to export ticket comments for reporting purposes **What problems is DevRev solving and how is that benefiting you?** In our business, we are not only measured on response and resolution but also on the concept of relief. Relief is not easy to measure however DevRev was able to put in a relief system that can help us identify if we meet our SLA's. They also have a reporting system that is consistent and that I can pull historical data that I couldnt get to before other than viewing as aggregated data. ### 37. AI driven platform from engineering to support **Rating:** 4.5/5.0 stars **Reviewed by:** Banki V. | Assosiate Product Manager & KAM, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about DevRev?** DevRev provides an efficient way to summarize problems using built-in options, helping users understand the problem statement and action points as a single, cohesive storyline that includes team interactions. This feature is helping us to reduce my time without seeing the all the mail threads. **What do you dislike about DevRev?** As a SaaS product, occasional glitches in the tool can disrupt the workflow. However, the team is quick to identify and resolve these issues, ensuring minimal impact on operations and maintaining overall efficiency. The support form the Devrev team is awesome we will get the quick response for every query. **What problems is DevRev solving and how is that benefiting you?** As the single point of contact, my teams from Product to Support, including Engineering are able to track end to end project management using DevRev. It has become a part of our daily workflow, with all discussions starting and ending within DevRev. ### 38. DevRev keeps our work organized and on track **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about DevRev?** I like how DevRev brings product development, customer support, and feedback tracking into one platform. The interface is clean and easy to navigate, and it helps our team collaborate efficiently without switching between multiple tools. **What do you dislike about DevRev?** Sometimes certain features feel a bit complex at first, and it can take time to learn where everything is. However, once you get used to the platform, it becomes much easier to navigate. **What problems is DevRev solving and how is that benefiting you?** DevRev helps us connect customer feedback directly to product development, so we can prioritize the right issues and deliver updates faster. It also centralizes support conversations and product tasks in one place, which has improved team collaboration and reduced the time spent switching between different tools. ### 39. Simple and powerful tool for all teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about DevRev?** We've been using DevRev as our primary IT ticketing and support platform, and it has significantly improved how we handle internal requests and incident resolution. What sets DevRev apart from traditional ITSM tools is its product-centric approach, allowing us to link issues directly to engineering, product features, and customer impact when needed. What I like most: Clean, modern UI that's easy for end-users and admins Tight integration with Slack, making it simple for employees to raise and track tickets without leaving their workflow Robust workflow automation and categorization that help us triage and route tickets faster Built-in knowledge base and AI-assisted suggestions for self-resolution The ability to collaborate across IT and product teams, especially when the root cause involves software or system updates **What do you dislike about DevRev?** Reporting and analytics are improving but could benefit from more customizable dashboards Slight learning curve for admins when setting up advanced automations Some legacy integrations still maturing **What problems is DevRev solving and how is that benefiting you?** Build IT-Ticketing system. ITSM ### 40. User Friendly & great support **Rating:** 5.0/5.0 stars **Reviewed by:** Moubani M. | Manager- Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about DevRev?** We've been using DevRev since 2+years now and they have evolved a lot across these years. Focus is great on support reports and their workflows are easily implementable based on our business requirement. Have integrated with JIRA and its been a good experience so far. **What do you dislike about DevRev?** Can enhance the analytics part for better reports **What problems is DevRev solving and how is that benefiting you?** All concerns from mail, app and website are being routed to DevRev and are handled at one place. The tickets are easily tracked and drilling down of data customer wise becomes easier. ### 41. A Unified Platform for customer centric development **Rating:** 5.0/5.0 stars **Reviewed by:** Utkarsh S. | Senior Project Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about DevRev?** Everything is in one place. I can easily track customer issues, see product updates, and keep all teams on the same page. **What do you dislike about DevRev?** I wish reports and dashboards were easier to customize. **What problems is DevRev solving and how is that benefiting you?** Earlier, we had to jump between different tools to track customer issues, updates, and project progress. Now, everything is connected, which saves time and makes it easier for me to coordinate between teams. ### 42. Streamlined Collaboration That Drives Growth **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about DevRev?** I like that DevRev unifies product, support, and customer-facing teams into a single platform, giving complete visibility into the customer journey. It makes collaboration seamless and ensures that customer feedback directly informs product decisions, which accelerates innovation and drives measurable impact. **What do you dislike about DevRev?** The platform can feel a bit overwhelming at first because of the breadth of features, which requires some ramp-up time to fully adopt. **What problems is DevRev solving and how is that benefiting you?** DevRev is solving the disconnect between product, support, and customer teams by centralizing workflows, which helps us respond faster to customer needs and build more impactful produc ### 43. Good Product **Rating:** 4.5/5.0 stars **Reviewed by:** Marina S. | HRx Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2025 **What do you like best about DevRev?** Easy to interact with the system, and has a nice layout. Customer support is good. **What do you dislike about DevRev?** It could be faster; it takes a while to load the information. Also, I don't know if this would be a customization, but it could be a little cleaner; it has a lot of fields and information that are not necessary. I don't know if this is the only option for the package. **What problems is DevRev solving and how is that benefiting you?** Metrics reporting, ticket management with employees and customers. ### 44. Great tool, and great customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Austin T. | Manager Of Support, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2025 **What do you like best about DevRev?** Working with DevRev has been a game-changer for our team. The sleek interface and the ability to find all previous conversations and tickets in one place make our workflows smoother than ever. Leadership's ability to jump into a ticket and collaborate with customers in real-time is a standout feature—it’s leaps and bounds ahead of what we experienced with Zendesk, where transferring tickets often caused interruptions. Special shoutout to the incredible support team, especially “Saint Benny of the tech stack,” who consistently goes above and beyond. Weekly check-ins and availability have made a huge difference for us, and the help with dashboards has been invaluable. This kind of partnership and attention to detail sets DevRev apart. If you’re looking for a tool that truly enhances your team’s efficiency while providing unparalleled support, I highly recommend DevRev. **What do you dislike about DevRev?** The only thing I would like to see differently, is an online chat rotation feature over load balancing, but even then we've figured out a way to balance this thanks to our CSM. **What problems is DevRev solving and how is that benefiting you?** Manager to rep collaboriation, ease of conversations with customers. ### 45. One amazing tool to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Sanmeet Singh S. | Training Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about DevRev?** Amazing team from DevRev who take every feedback seriously and work on it was well, they have feature and automations which have made like quite easy for us. **What do you dislike about DevRev?** Sometimes the proposed feedbacks are actioned sloe **What problems is DevRev solving and how is that benefiting you?** Managing a Knowledge base, internal and external help desk, project management for our engineering team, CSMs using it for client management ### 46. Integrating the puzzles of SDLC World Together! **Rating:** 5.0/5.0 stars **Reviewed by:** Utkarsha . | Senior Program Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about DevRev?** DevRev connects engineering, product, and support teams through a shared system of record, reducing silos. With integrated AI and automation, it streamlines workflows and improves visibility across the product lifecycle. **What do you dislike about DevRev?** One minor dislike is that DevRev’s interface can feel overwhelming at first due to its wide range of integrated features, requiring a bit of a learning curve for new users. **What problems is DevRev solving and how is that benefiting you?** Problem: Traditional ticket systems are disconnected from the actual work or codebase. DevRev's Solution: AI-powered ticket triage, assignment, and linking to code or features enables faster resolution. ### 47. Excellent and intuitive platform for handling client’s emails and requests **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about DevRev?** It’s easy to use and allows customization for the company I work **What do you dislike about DevRev?** It’s a heavy platform and there are times when the page crashes, you need a good computer for it to run smoothly **What problems is DevRev solving and how is that benefiting you?** It allows to use one support email and redirect requests t the right team based on region, country and type of query ### 48. Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about DevRev?** -Easy way to collaborate with the team -Felt like I didn't need training, it was that user friendly **What do you dislike about DevRev?** The email alerts can be excessive, especially if it is something that I do not really need to be updated on. **What problems is DevRev solving and how is that benefiting you?** Knowing what is going on post sales with my clients I just brought on. ### 49. Very intuitive and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about DevRev?** Overall, Dev Rev's platform is fairly intuitive and easy to use. **What do you dislike about DevRev?** Sometimes it can be difficult to fin all the open tickets. **What problems is DevRev solving and how is that benefiting you?** Dev Rev helps us manage all our support tickets. Both support and the GTM team has access to ensure full visibility. ### 50. Transformative, Customer-Centric Product That Elevates Team Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Paul N. | Senior Director, Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about DevRev?** As a leader in Customer Services and Support, I’m thrilled with the customer-centric vision DevRev embodies. The platform is ideal for overseeing support tickets, platform incidents, and customer-driven change requests, all through a streamlined, intuitive interface. It’s easy to navigate and provides the insights leaders need to stay on top of a high volume of critical work items. Our onboarding experience with DevRev has been exceptional. Their team initially developed the customizations we needed to get up and running quickly, adapting the platform to our requirements. Now, they’re advancing toward a self-service model that empowers my teams to iterate faster and deliver even better experiences to our customers. This evolution is enabling smoother workflows and more agility in meeting customer needs. The platform has become indispensable in aligning our teams around customer needs. DevRev has also enabled closer collaboration between our support and engineering teams, which has been particularly impactful in managing customer-facing incidents. Its flexibility allows us to adapt as needs evolve. For any leader committed to operational excellence and a customer-first approach, DevRev is a fantastic solution. **What do you dislike about DevRev?** Some of the platform’s features are still maturing, which can occasionally create workflow limitations. That said, the DevRev team has been highly responsive to feedback, and we’ve seen steady improvements that enhance usability and functionality. **What problems is DevRev solving and how is that benefiting you?** DevRev is helping us bridge the gap between our support and engineering teams, bringing both closer to the customer. This alignment has been invaluable for managing customer-impacting incidents quickly and effectively. With DevRev, we’re also able to track support tickets, platform incidents, and customer-driven change requests in one unified system, which has streamlined our workflows and improved response times. The platform’s customization options and evolving self-service model empower our teams to iterate faster, delivering a better overall experience to our customers. - [View DevRev pricing details and edition comparison](https://www.g2.com/products/devrev-devrev/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+11%3A53%3A08+-0500&secure%5Bsession_id%5D=222dc34a-ef1b-452e-b439-05d315b65863&secure%5Btoken%5D=822f8be3f6fa0daba89acb0c1bfe93988b1a42d9477c0e52c2b8de2365433a46&format=llm_user) ## DevRev Integrations - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [Omuni](https://www.g2.com/products/omuni/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Work In Progress](https://www.g2.com/products/work-in-progress/reviews) ## DevRev Features **** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Change Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Administration** - Database Management - Data Workflows - Issue Management **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication - Multi-Channel Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Communication** - Wiki Documentation - Community Forum - Customer Ideation - NPS of Customers **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Service Desk** - Help Desk - Incident Reports - 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Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **** - Social Media Integration - Survey/Poll Management - Live Chat - Real-Time Reporting - Support Ticket Tracking - Knowledge Base Management - Customer Complaint Tracking - Real-Time Notifications - Case Management - API - Collaboration Tools - Customizable Templates - AI Copilot - Data Import/Export - Interaction Tracking - Service Level Agreement (SLA) Management - Audit Trail - Issue Management - Real-Time Updates - Corrective and Preventive Actions (CAPA) - Access Controls/Permissions - Self Service Portal - Multi-Channel Management - Third-Party Integrations - Canned Responses - Email Management - Customizable Forms - Surveys & Feedback - Activity Dashboard - Prioritization - Routing - Support Ticket Management - Widgets - Chat/Messaging - Alerts/Escalation - Activity Tracking - SSL Security - Workflow Management - Quality Assurance - Feedback Management - Issue Tracking - Customizable Branding - Tagging - Customer Service Analytics - Assignment Management - Email Templates - Customizable Reports - Reporting/Analytics - Reporting & Statistics - Forms Management **Workflow Management** - Time Tracking - Progress Monitoring - Budgeting - Team Scorecard - Progress Tracking - Status Tracking - Activity Tracking - Milestone Tracking - Task Progress Tracking - Project Tracking **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **** - Task Management - Collaboration Tools - Real-Time Updates - Access Controls/Permissions - Task Planning - Product Lifecycle Management - Communication Management - Data Import/Export - Activity Dashboard - Real-Time Notifications - API - Resource Management - Planning Tools - Drag & Drop - Commenting/Notes - Customizable Fields - Calendar Management - Third-Party Integrations - Workflow Management - Task Scheduling - Requirements Management - Project Management - @mentions - Multiple Projects - Reporting & Statistics - Project Planning - Single Sign On - Document Storage - Release Planning - Customer Journey Mapping - AI Copilot - Gantt/Timeline View - Reporting/Analytics - Email Management - To-Do List - Surveys & Feedback - Deadline Management - Generative AI - Product Roadmapping - Idea Management - Real-Time Data - Agile Methodologies - Timeline Management - File Management - Data Security - Project Templates - Feedback Management - Tagging - Template Management - Guest Access - Visualization **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards - Mobile Access **** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - 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