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DevRev Reviews & Product Details

Computer is an AI teammate, by DevRev, that unifies your knowledge, automates work, and delivers Team Intelligence across every workflow. Unlike other AI tools, Computer connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, chats) into a single AI-ready source of truth: Computer Memory. This is achieved with our patented two-way sync engine, Computer AirSync. Computer doesn’t just find information. It takes action in your systems, automates workflows, and generates insights grounded in your complete business context. From automated ticket resolution to complex business analysis, Computer works alongside your teams through purpose-built apps and custom AI agents. Above all else, Computer brings people back together. By breaking down silos and connecting people, it ushers in the future of AI-human collaboration. We call this Team Intelligence. It’s time to stop juggling scattered tools and start focusing on what matters.

Product Website

Seller

DevRev

Languages Supported

English, Hebrew, Slovenian, Spanish

Product Description

1. Complete data unification Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory. 2. Powerful search, reasoning, and action Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions. 3. Extensions for your teams and customers Computer doesn’t make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems. This isn’t just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier. We call this Team Intelligence. It’s why DevRev exists. Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.

Overview by

Harshita Raman

Pricing

Pricing provided by DevRev.

Starter

$19.99

1 User Per Month

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DevRev Integrations

(15)

Verified by DevRev

DevRev Media

DevRev Demo - In-App PLuG Widget Live Chat w/ integrated GPT

Automated responses in the PLuG widget are augmented with AI using a combination of engineered prompts and answers as well as state-of-the-art GPT models. Your user will receive a fast, zero-touch response that is personal and customer-centric.

DevRev Demo - Customer Record (w/ Linked Users, CONV, TKT, Metrics)

Keep track of all your Customers as well as Conversations, Tickets, Usage Behavior, Opportunities, and internal discussions about them - all in one place!

DevRev Demo - Convergence of Customer Conversation (CONV) > Ticket (TKT) > Issue (ISS)

Tie customer, product, + engineering records into one. A Customer Conversation leads to a Ticket which leads to an Engineering work item. Cross-Functional automations snap-in in your workspace and issue updates from product teams reach customer tickets.

Official Downloads

(2)

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Interactive Demo

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DevRev Reviews (161)

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Chelsey F.

Principal Support Engineer

Mid-Market (51-1000 emp.)

5/1/2024

"Great tool with lots of flexibility for customizing to anyone's needs"

5/5

What do you like best about DevRev?

We're very happy with our move from an older + less robust support platform to DevRev. DevRev has way more potential for customization to meet our unique needs, allows us to build snap-ins to automate processes easily, and comes with a lot of AI-powered tooling that will help expedite issue resolution.

The onboarding process was super smooth. We migrated in a very short period of time on a tight deadline, and the DevRev team was incredibly responsive, proactive, and overall great partners. Since onboarding, they've helped us build features that best support our customers and team. Huge shoutout to Kevin at DevRev, who has been so involved and helpful throughout the entire process. I don't know what we would have done without all of his support!!

We started by moving our Support team into DevRev and are now starting to bring in our Product and Engineering teams. Having everyone working in the same tool will make managing future development, product direction, and support outcomes much more straightforward and seamless. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

It has taken our team some time to get used to/familiar with the tool. There is a lot going on, which is a huge benefit once you're familiar with it, as DevRev allows you to do so much. My recommendation to mitigate this would be to do a slightly longer migration so teams can get familiar with the tool over time versus all at once. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

We needed a tool that offered a lot more flexibility and customizability than what we were using. We needed to be able to build automation, we wanted to leverage AI to get our customers the answers they need without having to wait for our support team, and we wanted a tool that would eventually bring all of our cross-functional teams together into one place. DevRev offers exactly that, so it was the perfect tool for us! Review collected by and hosted on G2.com.

Ryan L.

Customer Success Engineer

Mid-Market (51-1000 emp.)

9/24/2024

"Devrev is a gamechanger"

4.5/5

What do you like best about DevRev?

I love that the team is small and agile enough to respond to product requests in real time. They've been very helpful with any issues that have come up. The interface kind of makes Zendesk look like a dinosaur. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

The Turing AI chatbot in app needs a little love, although AI summaries of incoming tickets are fantastic. Review collected by and hosted on G2.com.

Denis V.

CEO & Co-Founder

Small-Business (50 or fewer emp.)

12/30/2024

"Easy to use and follow!"

4.5/5

What do you like best about DevRev?

Ease of use and that its affordable fkr startups! Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Its not so clear something what they offer etc. Review collected by and hosted on G2.com.

Verified User in Human Resources

Mid-Market (51-1000 emp.)

1/15/2025

"This system has help me on my job"

4.5/5

What do you like best about DevRev?

Easy way to review the tickets, and the support is good Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Sometimes, it takes longer to upload, and I need to refresh Review collected by and hosted on G2.com.

Verified User in Internet

Small-Business (50 or fewer emp.)

10/9/2024

"Fantastic Tool for Developers and Customer-Centric Teams!"

5/5

What do you like best about DevRev?

DevRev.ai has streamlined our product development and customer support processes. Its AI-driven insights help us prioritize tasks effectively, while the seamless integration between development and customer feedback ensures that we are always aligned with user needs. The interface is intuitive, making cross-team collaboration effortless. It is a must-have tool for any team looking to stay customer-focused and efficient. We highly recommend it! Review collected by and hosted on G2.com.

What do you dislike about DevRev?

While it integrates with many tools, setting up certain integrations can be complex and require more technical know-how than expected. Review collected by and hosted on G2.com.

Daniela E.

HR Specialist

Mid-Market (51-1000 emp.)

1/15/2025

"Easy to use"

4.5/5

What do you like best about DevRev?

I like that it is very easy to use and is a friendly tool. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Sometimes is too slow and uses a lot of your RAM. Review collected by and hosted on G2.com.

Verified User in Consulting

Enterprise (> 1000 emp.)

11/15/2024

"The rationale behind the platform is great, but there are some areas of improvements"

3.5/5

What do you like best about DevRev?

The use of AI, the suggestions and the fact that it understands the messages Review collected by and hosted on G2.com.

What do you dislike about DevRev?

some slowness and some glitches, it can be improved Review collected by and hosted on G2.com.

Hari P.

Account Manager

Information Technology and Services

Small-Business (50 or fewer emp.)

10/17/2024

"Game changing"

5/5

What do you like best about DevRev?

I used to struggle to connect my support team, product and engineering team with context. DevRev has made that possible and this has been a game changer in our teams mentality Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Nothing as of now. I might be biased, by overlooking the issues as it is solving a major problem for me. Review collected by and hosted on G2.com.

Response from Ellen Bartlett of DevRev

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Thank you for taking the time to leave a review. I'm thrilled to hear that DevRev has helped your team!

Pranesh N.

Principal Product Manager

Enterprise (> 1000 emp.)

10/17/2024

"Excellent problem to solve"

5/5

What do you like best about DevRev?

Simplicity and ability to not only have data in a single location but also learn from it Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Integration automation might get complex Review collected by and hosted on G2.com.

Response from Ellen Bartlett of DevRev

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We're so glad that you've enjoyed using DevRev and it's making it easier for you to delight your customers. Thanks for taking the time to share your feedback!