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Compare DevRev and Zendesk for Customer Service 
Featured Products
At a Glance
Market Segments
Mid-Market (54.4% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
$19.00 1 user per month billed annually
DevRev
Star Rating
(164)4.4 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,701)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a seamless user experience, with many users highlighting its fast and easy interactions. Reviewers appreciate the clear communication during escalations, which contributes to a smooth handoff process.
- Users say that DevRev stands out for its customizability and the strong support from its team. This flexibility allows teams to tailor the platform to their specific needs, making it a valuable tool for those who require a more personalized approach.
- Reviewers mention that Zendesk for Customer Service has a significantly higher overall satisfaction score, reflecting its robust features and reliability. Users have noted how efficient the platform is in resolving issues, which enhances their overall support experience.
- According to verified reviews, DevRev offers a unified space that combines product development, customer support, and feedback tracking. Users appreciate the clean interface and the ease of navigation, which helps teams collaborate without the hassle of switching between multiple tools.
- G2 reviewers highlight that while Zendesk for Customer Service has a strong implementation process, DevRev's automation features provide a streamlined way to achieve faster resolutions, making it particularly appealing for teams focused on efficiency.
- Users report that Zendesk for Customer Service's ease of use is a significant advantage, with many stating it stands out among other support systems. In contrast, while DevRev has received positive feedback for its features, it has fewer recent reviews, which may indicate a need for further validation of its current performance.
Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
DevRev
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.4
135
8.6
5,148
Ease of Use
8.5
135
8.6
5,193
Ease of Setup
7.9
79
8.0
3,221
Ease of Admin
8.8
47
8.2
3,093
Quality of Support
9.0
130
8.4
4,826
Has the product been a good partner in doing business?
9.2
46
8.4
3,018
Product Direction (% positive)
9.4
135
8.0
4,802
Features by Category
Ticket and Case Management
8.6
37
8.8
2560
|
Verified
8.3
37
8.7
2578
|
Verified
8.5
38
8.5
2500
|
Verified
7.9
35
8.4
2341
|
Verified
8.1
37
8.2
1919
|
Verified
8.2
37
8.4
2397
|
Verified
8.5
37
8.6
2391
|
Verified
8.3
36
8.3
1855
|
Verified
Generative AI
7.7
33
7.6
380
8.2
33
7.6
380
Agentic AI - Help Desk
6.8
18
7.8
242
6.6
17
7.9
240
6.5
17
7.9
241
Communication Channels
8.2
35
8.5
2056
|
Verified
8.2
36
8.8
2308
|
Verified
8.1
35
8.4
1728
|
Verified
6.1
31
8.0
1426
|
Verified
5.5
32
8.0
1310
|
Verified
Platform
6.7
34
7.7
1385
|
Verified
7.7
36
8.0
1771
|
Verified
8.6
33
8.3
1947
|
Verified
8.1
36
8.2
1738
|
Verified
7.3
34
7.9
2338
|
Verified
7.3
33
8.0
2404
|
Verified
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
Not enough data
8.2
19
Not enough data
8.3
21
Not enough data
Knowledge Management
8.6
20
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
Usability
8.8
16
8.3
664
8.2
16
8.3
660
8.7
15
8.4
632
Reporting
7.9
13
8.3
585
8.1
14
7.9
560
7.7
13
8.2
640
Generative AI
8.1
14
7.3
176
8.3
12
7.2
175
Responses
Not enough data
8.2
61
Not enough data
8.6
67
Not enough data
8.2
67
Automation - AI Agents
Not enough data
7.4
24
Not enough data
7.6
24
Not enough data
7.5
24
Not enough data
7.5
24
Not enough data
7.8
24
Platform
Not enough data
8.2
66
Not enough data
8.2
64
Not enough data
8.4
61
Autonomy - AI Agents
Not enough data
7.8
23
Not enough data
7.4
24
Not enough data
7.4
25
Not enough data
7.5
25
Generative AI
Not enough data
7.6
30
Not enough data
8.1
29
Responses
Not enough data
8.1
464
Not enough data
8.1
461
Not enough data
8.3
445
Not enough data
8.1
444
Not enough data
8.1
353
Platform
Not enough data
8.6
468
Not enough data
8.3
466
Not enough data
8.3
461
Not enough data
8.2
463
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
453
Generative AI
Not enough data
8.1
110
Not enough data
8.2
109
Conversational Platform
Not enough data
8.1
855
Not enough data
8.3
712
Not enough data
8.2
679
Not enough data
8.2
744
Support Automation
Not enough data
8.1
709
Not enough data
8.3
752
Not enough data
8.4
707
Not enough data
8.0
784
Generative AI
Not enough data
7.8
199
Not enough data
7.8
198
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
7.1
8
Feature Not Available
7.3
8
7.9
202
Feature Not Available
Feature Not Available
Communication
8.3
11
8.6
946
|
Verified
8.9
12
8.4
959
|
Verified
7.9
8
8.1
717
9.0
8
8.5
733
|
Verified
7.4
7
8.0
517
Internal Use
7.7
36
8.0
1771
|
Verified
7.7
10
8.5
844
|
Verified
6.9
9
8.1
646
8.6
11
8.5
894
8.8
10
8.6
819
|
Verified
8.5
11
8.3
842
|
Verified
Generative AI
8.3
23
Feature Not Available
Self-Service Experience
8.5
25
8.5
1499
8.5
24
8.5
1435
Feature Not Available
8.0
1021
6.7
22
7.7
645
7.8
25
8.0
777
Self-Service Platform
8.0
23
8.2
827
8.0
23
8.2
841
8.3
23
7.7
658
8.4
23
8.2
804
Agentic AI - Customer Self-Service
6.0
8
8.3
62
4.6
8
8.3
62
6.0
8
8.2
64
6.5
8
8.6
62
6.9
8
8.6
60
6.4
7
8.2
62
5.7
7
8.1
62
Generative AI
Not enough data
7.4(won by default)
76
Not enough data
7.5(won by default)
77
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
743
Not enough data
8.8(won by default)
691
Channels
Not enough data
9.0(won by default)
742
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
565
Not enough data
8.2(won by default)
486
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.1(won by default)
539
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
8.7
20
7.8
67
8.7
19
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
68
Not enough data
8.1
68
Not enough data
8.2
68
Not enough data
8.3
66
Not enough data
8.3
67
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
68
Not enough data
8.4
68
Not enough data
8.3
68
Not enough data
8.5
67
Automation
Not enough data
8.6
69
Not enough data
8.6
69
Not enough data
7.9
67
Autonomy
Not enough data
8.1
67
Not enough data
8.4
66
Not enough data
8.3
68
Not enough data
8.3
69
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
9
Not enough data
9.2
10
Not enough data
9.6
8
Not enough data
9.8
9
Not enough data
9.0
8
Not enough data
8.9
6
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DevRev and Zendesk for Customer Service are categorized as Shared Inbox, Complaint Management, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
DevRev is categorized as Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Google Workspace Communication Tools, and Product Management
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Customer Service Automation, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.4%
Financial Services
18.0%
Information Technology and Services
11.2%
Human Resources
5.6%
Insurance
4.3%
Other
38.5%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.1%
Alternatives
Discussions
DevRev has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
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6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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