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Compare DevRev and Zendesk for Customer Service 
Featured Products
At a Glance
Market Segments
Mid-Market (55.4% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
$19.00 1 user per month billed annually
DevRev
Star Rating
(161)4.4 out of 5
Market Segments
Mid-Market (55.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,678)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansDevRev vs Zendesk for Customer Service
When assessing the two solutions, reviewers found them equally easy to use. However, Zendesk for Customer Service is easier to set up , while reviewers preferred administration and ease of doing business with DevRev overall.
- Reviewers felt that Zendesk for Customer Service meets the needs of their business better than DevRev.
- When comparing quality of ongoing product support, reviewers felt that DevRev is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of DevRev over Zendesk for Customer Service.
Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
DevRev
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.4
132
8.6
5,135
Ease of Use
8.6
132
8.6
5,179
Ease of Setup
7.9
77
8.0
3,201
Ease of Admin
8.8
46
8.2
3,081
Quality of Support
9.0
128
8.4
4,813
Has the product been a good partner in doing business?
9.2
45
8.4
3,006
Product Direction (% positive)
9.5
132
8.0
4,788
Features by Category
Ticket and Case Management
8.6
37
8.8
2557
|
Verified
8.3
37
8.7
2571
|
Verified
8.4
37
8.5
2502
|
Verified
7.8
34
8.4
2344
|
Verified
8.1
36
8.2
1922
|
Verified
8.2
37
8.4
2401
|
Verified
8.5
37
8.6
2390
|
Verified
8.3
36
8.3
1861
|
Verified
Generative AI
7.7
33
7.6
384
8.2
33
7.6
384
Agentic AI - Help Desk
6.8
18
7.8
245
6.6
17
7.9
244
6.5
17
7.9
245
Communication Channels
8.2
35
8.5
2061
|
Verified
8.2
36
8.8
2313
|
Verified
8.0
34
8.4
1729
|
Verified
6.1
31
8.0
1430
|
Verified
5.5
31
8.0
1313
|
Verified
Platform
6.9
33
7.8
1388
|
Verified
7.7
35
8.0
1776
|
Verified
8.6
33
8.3
1948
|
Verified
8.1
34
8.2
1739
|
Verified
7.2
33
7.9
2342
|
Verified
7.3
33
8.0
2406
|
Verified
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
Not enough data
8.2
19
Not enough data
8.3
21
Not enough data
Knowledge Management
8.6
20
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
Usability
8.8
16
8.3
667
8.2
16
8.3
664
8.7
15
8.4
634
Reporting
7.9
13
8.3
590
8.1
14
7.9
564
7.7
13
8.2
645
Generative AI
8.1
14
7.3
179
8.3
12
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
69
Not enough data
8.2
69
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.6
27
Not enough data
7.7
27
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
472
Not enough data
8.3
469
Not enough data
8.3
464
Not enough data
8.2
466
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
455
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
717
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
86
Not enough data
8.2
84
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
85
Generative AI
7.1
8
Feature Not Available
7.3
8
7.9
206
Feature Not Available
Feature Not Available
Communication
8.3
11
8.6
950
|
Verified
8.8
11
8.5
964
|
Verified
7.9
8
8.1
720
9.0
8
8.5
737
|
Verified
7.4
7
8.0
520
Internal Use
7.7
35
8.0
1776
|
Verified
7.7
10
8.5
848
|
Verified
6.9
9
8.1
650
8.6
11
8.5
897
8.8
10
8.6
823
|
Verified
8.5
11
8.3
847
|
Verified
Generative AI
8.3
23
Feature Not Available
Self-Service Experience
8.5
24
8.5
1499
8.5
24
8.5
1436
Feature Not Available
8.0
1023
6.7
22
7.7
647
7.7
24
8.0
779
Self-Service Platform
8.0
23
8.2
827
8.0
23
8.2
841
8.3
22
7.7
657
8.4
23
8.2
805
Agentic AI - Customer Self-Service
6.0
8
8.3
62
4.6
8
8.3
62
6.0
8
8.2
63
6.5
8
8.6
62
6.9
8
8.6
60
6.4
7
8.2
62
5.7
7
8.1
62
Generative AI
Not enough data
7.4(won by default)
76
Not enough data
7.5(won by default)
77
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
742
Not enough data
8.9(won by default)
690
Channels
Not enough data
9.0(won by default)
741
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
564
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.1(won by default)
539
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
561
Not enough data
8.7(won by default)
666
Generative AI
8.7
20
7.8
67
8.7
19
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.1
70
Not enough data
8.3
70
Not enough data
8.3
68
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
69
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.2
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.1
9
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DevRev and Zendesk for Customer Service are categorized as Shared Inbox, Complaint Management, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
DevRev is categorized as Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Google Workspace Communication Tools, and Product Management
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Customer Service Automation, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.2%
Financial Services
17.7%
Information Technology and Services
11.4%
Human Resources
5.7%
Insurance
4.4%
Other
38.6%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Alternatives
Discussions
DevRev has no discussions with answers
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