DevRev Reviews & Product Details

Easy to interact with the system, and has a nice layout. Customer support is good. Review collected by and hosted on G2.com.

It could be faster; it takes a while to load the information.

Also, I don't know if this would be a customization, but it could be a little cleaner; it has a lot of fields and information that are not necessary. I don't know if this is the only option for the package. Review collected by and hosted on G2.com.

Working with DevRev has been a game-changer for our team. The sleek interface and the ability to find all previous conversations and tickets in one place make our workflows smoother than ever. Leadership's ability to jump into a ticket and collaborate with customers in real-time is a standout feature—it’s leaps and bounds ahead of what we experienced with Zendesk, where transferring tickets often caused interruptions.

Special shoutout to the incredible support team, especially “Saint Benny of the tech stack,” who consistently goes above and beyond. Weekly check-ins and availability have made a huge difference for us, and the help with dashboards has been invaluable. This kind of partnership and attention to detail sets DevRev apart.

If you’re looking for a tool that truly enhances your team’s efficiency while providing unparalleled support, I highly recommend DevRev. Review collected by and hosted on G2.com.

The only thing I would like to see differently, is an online chat rotation feature over load balancing, but even then we've figured out a way to balance this thanks to our CSM. Review collected by and hosted on G2.com.

It’s fully customisable, and the support from the team has been great. Review collected by and hosted on G2.com.

As an admin, I don’t find it very user-friendly for a non-tech person. Review collected by and hosted on G2.com.

Amazing team from DevRev who take every feedback seriously and work on it was well, they have feature and automations which have made like quite easy for us. Review collected by and hosted on G2.com.

Sometimes the proposed feedbacks are actioned sloe Review collected by and hosted on G2.com.

DevRev connects engineering, product, and support teams through a shared system of record, reducing silos.

With integrated AI and automation, it streamlines workflows and improves visibility across the product lifecycle. Review collected by and hosted on G2.com.

One minor dislike is that DevRev’s interface can feel overwhelming at first due to its wide range of integrated features, requiring a bit of a learning curve for new users. Review collected by and hosted on G2.com.

It’s easy to use and allows customization for the company I work Review collected by and hosted on G2.com.

It’s a heavy platform and there are times when the page crashes, you need a good computer for it to run smoothly Review collected by and hosted on G2.com.

-Easy way to collaborate with the team

-Felt like I didn't need training, it was that user friendly Review collected by and hosted on G2.com.

The email alerts can be excessive, especially if it is something that I do not really need to be updated on. Review collected by and hosted on G2.com.

Overall, Dev Rev's platform is fairly intuitive and easy to use. Review collected by and hosted on G2.com.

Sometimes it can be difficult to fin all the open tickets. Review collected by and hosted on G2.com.

The support team is always very quick to reply and offer to have a call.

Having different inboxes and being able to filter by so many fields keeps work organized and easy to cover for other colleagues. Review collected by and hosted on G2.com.

I do not find the 'sentiment' feature helpful. DevRev does not allow me to copy a ticket to create a new (similar) one because this field cannot be removed or modified.

Also, the sentiment often does not match the tone of the conversation.

Finally, it should be easier to link tickets, instead of having to use a command. E.g. adding a ticket reference to the field, and being able to click on 'linking the ticket'. Review collected by and hosted on G2.com.

DevRev has significantly fine tuned our engineering and customer-centric operations. Managing roadmaps in DevRev is easy, enabling seamless alignment between teams. The custom dashboards help us measure sprint quality and track team efficiency with real-time insights. We can effortlessly track the number of issues worked on for each module or enhancement every quarter, improving visibility and decision-making. With collaborative roadmaps and tailored features, our teams have become more transparent, and productive. I highly recommend DevRev for any organization looking to enhance efficiency, project tracking, and overall team performance. Review collected by and hosted on G2.com.

I wouldn't say there are much downsides.Their customer support team is always available on slack whenever I face any issues. Review collected by and hosted on G2.com.