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Compare DevRev and Fin by Intercom 
Featured Products
At a Glance
Market Segments
Mid-Market (54.4% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
$0.99 1 Resolution
DevRev
Star Rating
(164)4.4 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansFin by Intercom
Star Rating
(3,763)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in user experience, particularly with its intuitive interface and quick implementation process. Users appreciate the platform's ability to handle multiple functionalities seamlessly from both web and mobile, making it a top choice for businesses looking for efficiency.
- Users say that DevRev offers a highly customizable experience, which is a significant advantage for teams needing tailored solutions. Reviewers highlight the platform's ability to unify product development, customer support, and feedback tracking, creating a streamlined workflow that enhances collaboration.
- According to verified reviews, Fin by Intercom stands out for its accuracy in providing answers, with users noting an impressive 80-90% accuracy rate. This feature saves time and reduces frustration, as users can quickly find the information they need without extensive searching.
- Reviewers mention that while DevRev has a clean and easy-to-navigate interface, it faces challenges in terms of user support. Although users appreciate the team's responsiveness, some have noted that the platform could benefit from more robust support resources to assist with complex issues.
- G2 reviewers highlight that Fin by Intercom's customization options, such as snippets and adaptable conversation behaviors, allow for a more personalized user experience. This flexibility means that users rarely feel misunderstood, enhancing overall satisfaction with the platform.
- Users report that while DevRev's automation features facilitate faster customer communication, they sometimes struggle with integration across different tools. This can lead to inefficiencies, as teams may need to switch between platforms to manage their workflows effectively.
Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
DevRev
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.4
135
8.7
2,850
Ease of Use
8.5
135
8.9
2,880
Ease of Setup
7.9
79
8.4
1,485
Ease of Admin
8.8
47
8.6
1,325
Quality of Support
9.0
130
8.6
2,746
Has the product been a good partner in doing business?
9.2
46
8.8
1,322
Product Direction (% positive)
9.4
135
8.8
2,701
Features by Category
Ticket and Case Management
8.6
37
8.6
1101
|
Verified
8.3
37
8.8
1120
|
Verified
8.5
38
8.7
1097
|
Verified
7.9
35
8.6
1148
|
Verified
8.1
37
8.3
681
|
Verified
8.2
37
8.8
1137
|
Verified
8.5
37
8.8
1061
|
Verified
8.3
36
8.6
962
|
Verified
Generative AI
7.7
33
8.3
247
8.2
33
8.2
248
Agentic AI - Help Desk
6.8
18
7.8
62
6.6
17
8.3
62
6.5
17
7.9
62
Communication Channels
8.2
35
8.8
892
|
Verified
8.2
36
8.8
1091
|
Verified
8.1
35
9.4
1265
|
Verified
6.1
31
8.3
812
5.5
32
7.6
522
Platform
6.7
34
8.1
722
|
Verified
7.7
36
8.2
1269
|
Verified
8.6
33
8.7
826
|
Verified
8.1
36
8.7
791
|
Verified
7.3
34
8.1
1017
|
Verified
7.3
33
8.2
1019
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
Not enough data
8.2
19
Not enough data
8.3
21
Not enough data
Knowledge Management
8.6
20
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.8
228
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Usability
8.8
16
Not enough data
8.2
16
Not enough data
8.7
15
Not enough data
Reporting
7.9
13
Not enough data
8.1
14
Not enough data
7.7
13
Not enough data
Generative AI
8.1
14
Not enough data
8.3
12
Not enough data
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
596
Not enough data
8.8
586
Not enough data
9.0
588
Not enough data
8.8
557
Not enough data
8.6
478
Platform
Not enough data
9.5
613
Not enough data
8.9
583
Not enough data
8.8
579
Not enough data
8.7
562
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
140
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
812
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Customer Support
Not enough data
8.6
200
Not enough data
7.4
185
Not enough data
9.0
212
Automation
Not enough data
8.4
211
Not enough data
8.3
208
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
201
Not enough data
8.6
193
Not enough data
8.5
202
Generative AI
7.1
8
8.3
296
7.3
8
8.3
294
Feature Not Available
Feature Not Available
Communication
8.3
11
9.2
1442
|
Verified
8.9
12
8.9
1450
|
Verified
7.9
8
8.7
1192
|
Verified
9.0
8
9.1
1357
|
Verified
7.4
7
8.2
595
Internal Use
7.7
36
8.2
1269
|
Verified
7.7
10
8.7
1095
|
Verified
6.9
9
8.2
1043
|
Verified
8.6
11
8.7
1249
|
Verified
8.8
10
8.9
1320
|
Verified
8.5
11
8.6
1288
|
Verified
Generative AI
8.3
23
8.2
94
Self-Service Experience
8.5
25
8.9
655
8.5
24
8.9
652
Feature Not Available
Feature Not Available
6.7
22
8.2
491
7.8
25
8.4
536
Self-Service Platform
8.0
23
8.7
532
8.0
23
8.8
538
8.3
23
8.4
479
8.4
23
8.6
523
Agentic AI - Customer Self-Service
6.0
8
7.4
47
4.6
8
7.8
46
6.0
8
7.4
47
6.5
8
7.9
49
6.9
8
8.1
51
6.4
7
7.5
48
5.7
7
7.5
47
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
8.7
20
Feature Not Available
8.7
19
7.2
16
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.8
181
Not enough data
8.0
183
Not enough data
7.7
165
Not enough data
8.5
177
Not enough data
8.0
160
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.5
158
Not enough data
7.9
159
Not enough data
7.8
167
Not enough data
8.4
169
Automation
Not enough data
8.2
173
Not enough data
7.9
162
Not enough data
7.2
155
Autonomy
Not enough data
7.6
162
Not enough data
7.7
162
Not enough data
7.2
159
Not enough data
7.7
164
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DevRev and Fin by Intercom are categorized as Shared Inbox, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
DevRev is categorized as Complaint Management, Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Google Workspace Communication Tools, and Product Management
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.4%
Financial Services
18.0%
Information Technology and Services
11.2%
Human Resources
5.6%
Insurance
4.3%
Other
38.5%
Computer Software
26.6%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Alternatives
Discussions
DevRev has no discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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