I travel for work several times a year and recently used ZenHotels for a three-night stay. The whole process was straightforward from start to finish. I appreciated how easy it was to compare different hotels and see the final price upfront. No hidden charges appeared later and the reservation was confirmed almost instantly. The hotel staff found my booking without any issues. It's refreshing to use a platform that simply works and lets you focus on the trip itself.

Three failed hotel arrangements left our guests stranded at 2:30 a.m. We booked accommodation in Bodrum for our guests through RateHawk. When they arrived at the first hotel, they found the conditions completely unacceptable and had to leave. We have photographs documenting the actual condition of the property. We immediately informed RateHawk and booked another hotel through their system. However, when our guests arrived, they were told that the hotel was fully booked and could not accommodate them. We contacted RateHawk again and explained the situation. RateHawk then suggested another hotel and instructed us to send our guests there. When they arrived, they discovered that the property had not opened at all during the season and was completely closed. As a result of three consecutive accommodation failures, our guests were left stranded in the middle of the night. At approximately 2:30 a.m., I personally collected them, found another hotel through my own efforts, and paid to arrange their accommodation. Despite being informed at every stage, RateHawk has refused to compensate us for the financial loss and serious inconvenience caused. Their response has effectively been that there is nothing they can do. This is unacceptable. A booking platform must take responsibility when confirmed accommodation is unavailable—especially when the alternative hotel recommended by its own support team is not even operating. We have retained the booking records, correspondence, receipts, and photographs relating to this incident. Unless RateHawk reimburses our documented losses and provides a proper resolution, we will pursue the matter through our lawyers and all available legal channels. Based on our experience, we cannot consider RateHawk a reliable booking partner.

Easy and fast booking process, with a very large selection of hotels and destinations. It’s convenient and user-friendly when everything goes smoothly.