--- title: RateHawk Reviews meta_title: 'RateHawk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how RateHawk works for a business like yours. aggregate_rating: rating_value: 3.3 review_count: 6 scale: '5' date_modified: '2026-09-23' parent_category: name: Reservation url: https://www.g2.com/categories/reservation --- # RateHawk Reviews **Vendor:** RateHawk **Category:** [Hotel Reservations Software](https://www.g2.com/categories/hotel-reservations) **Average Rating:** 3.3/5.0 **Total Reviews:** 6 ## About RateHawk RateHawk.com is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals. We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 330 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 220 000 properties contracted directly. This allows us to provide our clients located in over 220 source markets with more than 2.9 million all over the world. ## RateHawk Reviews ### 1. Three failed hotel arrangements **Rating:** 0.0/5.0 stars **Reviewed by:** Hasret P. | Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 26, 2026 **What do you like best about RateHawk?** Three failed hotel arrangements left our guests stranded at 2:30 a.m. We booked accommodation in Bodrum for our guests through RateHawk. When they arrived at the first hotel, they found the conditions completely unacceptable and had to leave. We have photographs documenting the actual condition of the property. We immediately informed RateHawk and booked another hotel through their system. However, when our guests arrived, they were told that the hotel was fully booked and could not accommodate them. We contacted RateHawk again and explained the situation. RateHawk then suggested another hotel and instructed us to send our guests there. When they arrived, they discovered that the property had not opened at all during the season and was completely closed. As a result of three consecutive accommodation failures, our guests were left stranded in the middle of the night. At approximately 2:30 a.m., I personally collected them, found another hotel through my own efforts, and paid to arrange their accommodation. Despite being informed at every stage, RateHawk has refused to compensate us for the financial loss and serious inconvenience caused. Their response has effectively been that there is nothing they can do. This is unacceptable. A booking platform must take responsibility when confirmed accommodation is unavailable—especially when the alternative hotel recommended by its own support team is not even operating. We have retained the booking records, correspondence, receipts, and photographs relating to this incident. Unless RateHawk reimburses our documented losses and provides a proper resolution, we will pursue the matter through our lawyers and all available legal channels. Based on our experience, we cannot consider RateHawk a reliable booking partner. **What do you dislike about RateHawk?** Three failed hotel arrangements left our guests stranded at 2:30 a.m. We booked accommodation in Bodrum for our guests through RateHawk. When they arrived at the first hotel, they found the conditions completely unacceptable and had to leave. We have photographs documenting the actual condition of the property. We immediately informed RateHawk and booked another hotel through their system. However, when our guests arrived, they were told that the hotel was fully booked and could not accommodate them. We contacted RateHawk again and explained the situation. RateHawk then suggested another hotel and instructed us to send our guests there. When they arrived, they discovered that the property had not opened at all during the season and was completely closed. As a result of three consecutive accommodation failures, our guests were left stranded in the middle of the night. At approximately 2:30 a.m., I personally collected them, found another hotel through my own efforts, and paid to arrange their accommodation. Despite being informed at every stage, RateHawk has refused to compensate us for the financial loss and serious inconvenience caused. Their response has effectively been that there is nothing they can do. This is unacceptable. A booking platform must take responsibility when confirmed accommodation is unavailable—especially when the alternative hotel recommended by its own support team is not even operating. We have retained the booking records, correspondence, receipts, and photographs relating to this incident. Unless RateHawk reimburses our documented losses and provides a proper resolution, we will pursue the matter through our lawyers and all available legal channels. Based on our experience, we cannot consider RateHawk a reliable booking partner. **What problems is RateHawk solving and how is that benefiting you?** Three failed hotel arrangements left our guests stranded at 2:30 a.m. We booked accommodation in Bodrum for our guests through RateHawk. When they arrived at the first hotel, they found the conditions completely unacceptable and had to leave. We have photographs documenting the actual condition of the property. We immediately informed RateHawk and booked another hotel through their system. However, when our guests arrived, they were told that the hotel was fully booked and could not accommodate them. We contacted RateHawk again and explained the situation. RateHawk then suggested another hotel and instructed us to send our guests there. When they arrived, they discovered that the property had not opened at all during the season and was completely closed. As a result of three consecutive accommodation failures, our guests were left stranded in the middle of the night. At approximately 2:30 a.m., I personally collected them, found another hotel through my own efforts, and paid to arrange their accommodation. Despite being informed at every stage, RateHawk has refused to compensate us for the financial loss and serious inconvenience caused. Their response has effectively been that there is nothing they can do. This is unacceptable. A booking platform must take responsibility when confirmed accommodation is unavailable—especially when the alternative hotel recommended by its own support team is not even operating. We have retained the booking records, correspondence, receipts, and photographs relating to this incident. Unless RateHawk reimburses our documented losses and provides a proper resolution, we will pursue the matter through our lawyers and all available legal channels. Based on our experience, we cannot consider RateHawk a reliable booking partner. ### 2. Clients Left Without Accommodation in the Middle of the Night **Rating:** 0.5/5.0 stars **Reviewed by:** Traventure A. | Travel Agent, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 11, 2026 **What do you like best about RateHawk?** Easy and fast booking process, with a very large selection of hotels and destinations. It’s convenient and user-friendly when everything goes smoothly. **What do you dislike about RateHawk?** Many European hotels are significantly more expensive on RateHawk than on individual booking platforms. I also dislike how booking issues are handled: I had two cases where my clients were left without accommodation in the middle of the night, and the response was limited to refunds and a small amount of LP, without properly addressing the additional costs and damage caused. **What problems is RateHawk solving and how is that benefiting you?** RateHawk makes it easier for travel agencies to quickly search, compare, and book a large range of hotels through one platform, saving time and simplifying the booking process. ### 3. Straightforward Booking with Upfront Pricing and Instant Confirmation **Rating:** 5.0/5.0 stars **Reviewed by:** Ellis K. | Project Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 29, 2026 **What do you like best about RateHawk?** I travel for work several times a year and recently used ZenHotels for a three-night stay. The whole process was straightforward from start to finish. I appreciated how easy it was to compare different hotels and see the final price upfront. No hidden charges appeared later and the reservation was confirmed almost instantly. The hotel staff found my booking without any issues. It's refreshing to use a platform that simply works and lets you focus on the trip itself. **What do you dislike about RateHawk?** The interface is a little complicated; it takes some getting used to. **What problems is RateHawk solving and how is that benefiting you?** It’s a platform that simply works, so I can focus on the trip itself. ### 4. Stable business-to-business site with high worldwide presence. **Rating:** 5.0/5.0 stars **Reviewed by:** Hidayat R. | Founder, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 08, 2026 **What do you like best about RateHawk?** I am the head of a small travel company that deals with corporate and leisure customers in Europe and Asia and use RateHawk. The site provides hotel airline transfer tickets train tickets and car rentals all at a single location that saves much time in terms of operations. The net and gross pricing models are particularly important to me because they can be flexible according to the needs of the clients. The twenty four seven multilingual support staff has proved to be responsive whenever clarification on booking was required. The pre check procedure assists in ensuring that the bookings are confirmed which provides further assurance when dealing with the clients across the time zones. **What do you dislike about RateHawk?** The interface contains numerous tools and can be overwhelming in the first few days. All the workflows need time to get familiar with them particularly to new members of the team. **What problems is RateHawk solving and how is that benefiting you?** RateHawk has already become a reliable B2B tool in day-to-day business. We have also been using it over a long period of time and it has become an integral aspect of our workflow and it has allowed us to book into numerous destinations and types of services with a lot of efficiency. ### 5. one of the better B2B travel platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Delmar u. | Chief Marketing Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** July 07, 2026 **What do you like best about RateHawk?** I've worked with several hotel booking systems and RateHawk quickly became one of my favorites. The interface is clean, search results load quickly and hotel descriptions are detailed enough to make decisions without opening dozens of extra tabs. Customer support has been helpful and response times have been good whenever assistance was needed. Overall it feels like a platform designed by people who actually understand the needs of travel professionals. **What do you dislike about RateHawk?** Sometimes prices fluctuate during final booking. **What problems is RateHawk solving and how is that benefiting you?** This simplifies hotel booking and saves time. ### 6. Good prices, good selection, solid platform **Rating:** 4.0/5.0 stars **Reviewed by:** Tracy B. | Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 17, 2025 **What do you like best about RateHawk?** RateHawk supports a variety of methods, currencies with different preference and multiple payment methods preferred by my clients. This makes everything much simpler for everyone. The very helpful aspect about the flexible payment terms is for cash flow management. **What do you dislike about RateHawk?** Sometimes the website can be a little slow, especially when I'm searching in areas with a ton of hotels. **What problems is RateHawk solving and how is that benefiting you?** I use RateHawk mainly because of the B2B rates. Since I can always find better deal than when booking directly with hotels or any other online travel agencies. ## RateHawk Discussions - [How do you handle cancellation terms and deposit disclosures when booking in RateHawk?](https://www.g2.com/discussions/how-do-you-handle-cancellation-terms-and-deposit-disclosures-when-booking-in-ratehawk) - [View RateHawk pricing details and edition comparison](https://www.g2.com/products/ratehawk-ratehawk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-05+00%3A42%3A55+-0500&secure%5Bsession_id%5D=26f4e0db-6367-4f7d-80e0-3c10e51129ee&secure%5Btoken%5D=d24a310cf5a597857e888aa2a72b13f87a63849be443219c340facb1eb1335ee&format=llm_user) ## RateHawk Features **Agentic AI - Hotel Reservations** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Social Media Integration - Website Integration - Multi-Language **Additional Functionality** - Dynamic Pricing - Payment Processing - Email Templates - Group Reservations - Online Booking - Access Controls/Permissions - Rate Management - Customer Database - Customizable Templates - Customer History - Room Booking - Ratings/Reviews - Availability Management - Inventory Management - Real-Time Updates - Promotions Management - Price/Margin Management - Reminders - Activities Booking - Calendar Sync - Billing & Invoicing - Generative AI - Customizable Branding - Calendar Management - Event Scheduling - Reporting/Analytics - Appointment Management - Activity Dashboard - Discount Management - Third Party Booking - Channel Management - SMS Messaging - AI Copilot - Customer Support - Booking Management - Booking Notes - Alerts/Notifications - Multi-Location - Mobile Access - Customizable Reports - CRM - API ## Top RateHawk Alternatives - [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews) - 4.3/5.0 (2,332 reviews) - [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews) - 4.2/5.0 (39 reviews) - [Engine](https://www.g2.com/products/engine-engine/reviews) - 4.4/5.0 (34 reviews)