![Faisal A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Faisal A.")
FA

Faisal A.

Team Manager

Small-Business (50 or fewer emp.)

11/5/2023

"My hotel is much more organized"

4/5

What do you like best about RoomRaccoon?

Roomracoon has been an absolute game-changer for our hotel management! The intuitive interface and seamless integration of reservation and billing systems have significantly boosted our efficiency. The dynamic room assignment feature ensures optimal occupancy, and the detailed analytics provide valuable insights for strategic decision-making. Our guests love the smooth check-in process, and the responsive customer support team has exceeded our expectations. Roomracoon has not only simplified our daily operations but has also elevated the overall guest experience. A must-have for any hotel looking to stay ahead in the industry! Review collected by and hosted on G2.com.

What do you dislike about RoomRaccoon?

Despite its promising features, Roomracoon has its share of drawbacks. The software occasionally experiences glitches, leading to disruptions in our reservation system and causing frustration among both staff and guests. The learning curve for mastering its functionalities is steeper than anticipated, requiring more time for training than initially expected. Some users have reported a lack of customization options, making it challenging to tailor the system to specific hotel needs. Additionally, the customer support, while generally responsive, could be more proactive in addressing issues. While Roomracoon has potential, these drawbacks have posed challenges for our team in fully optimizing its use. Review collected by and hosted on G2.com.

What problems is RoomRaccoon solving and how is that benefiting you?

RoomRaccoon aims to revolutionize hotel management by addressing key industry challenges. The software streamlines reservation management, automates tasks like check-ins and invoicing, and optimizes room occupancy through dynamic rate adjustments based on demand. With robust reporting and analytics features, RoomRaccoon empowers hotel owners to make informed decisions about pricing, marketing, and overall strategy. Its channel management functionality simplifies the process of maintaining synchronized listings on various online travel agencies, contributing to better visibility and revenue. By enhancing guest experiences through faster check-ins, personalized services, and improved communication, RoomRaccoon ultimately helps hoteliers operate more efficiently and ensures higher guest satisfaction. Review collected by and hosted on G2.com.

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Response from Alba Benítez of RoomRaccoon

[Editedit](https://www.g2.com/survey_responses/roomraccoon-review-8821575/official_response/edit)

Hey there, Faisal!

Thank you for your insightful feedback about RoomRaccoon. We're delighted to hear about the positive impact our system has had on your management and guest experience.

We genuinely appreciate your insights about the challenges you've faced. We are actively addressing the occasional glitches and disruptions, and we are committed to providing better resources and support to assist with the learning curve and customisation options.

If you have any further suggestions or questions, please don't hesitate to reach out.

Warm regards,

Team RoomRaccoon

Validated ReviewerIncentivizedSource: G2 invite

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4.4 out of 5 · Verified reviews from real users

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