G2

Emma L.

Founder

Small-Business (50 or fewer emp.)

8/24/2026

"AI concierge surprised us in the best way"

5/5

What do you like best about roommaster?

We switched to roommaster for the hotel management software functionality. The AI concierge was turned on almost as an afterthought and it's become one of the features our team talks about most. Guests engage with it, it handles FAQs reliably, and it has reduced routine front desk calls noticeably. The team is clearly shipping new features regularly too the product has improved visibly in the months since we signed up. Review collected by and hosted on G2.com.

What do you dislike about roommaster?

Setup of one niche OTA connection needed a bit of extra support. Small thing, team sorted it quickly. Review collected by and hosted on G2.com.

What problems is roommaster solving and how is that benefiting you?

RoomMaster is helping solve key operational challenges around OTA connectivity, room inventory management, and reducing manual work. It makes it easier to keep rates and availability synchronized across channels, minimize errors, and manage bookings more efficiently. When a connection issue comes up, the support team also helps resolve it quickly, reducing disruption to daily operations. Review collected by and hosted on G2.com.