# roommaster Reviews **Vendor:** roommaster **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 10 ## About roommaster roommaster is a modern, all-in-one hotel management platform built to simplify, connect, and elevate every part of hospitality operations. Designed for hotels, motels, resorts, and bed & breakfasts, it unifies property management, marketing, revenue, and guest experience into one seamless ecosystem. Whether managing a single property or multiple locations, roommaster empowers hoteliers to deliver exceptional service, maximize revenue, and stay ahead in today’s fast-moving, tech-driven hospitality market. Modern Property Management (PMS) roommaster’s modern PMS brings together front desk, reservations, housekeeping, accounting, and reporting into one centralized system. Operators gain total control over daily operations — from room assignments and check-ins to automated billing and performance analytics. With an intuitive interface and cloud accessibility, staff can manage the guest journey efficiently, reduce manual work, and focus on creating memorable stays. Marketing & Distribution Boost visibility and direct revenue with smart marketing tools. The Booking Engine allows commission-free, direct reservations through your hotel’s website and social media. The Channel Manager automatically syncs availability and rates across hundreds of OTAs, reducing overbookings and saving time. The Hotel Website Builder empowers you to design a stunning, mobile-friendly site that converts visitors into loyal guests — reinforcing your brand’s modern digital presence. Revenue & Finance roommaster’s AI-powered Revenue Management module uses intelligent algorithms to adjust pricing dynamically, ensuring competitive rates and optimized profit. Meanwhile, Payments integrates secure, automated billing with modern financial tracking, streamlining operations and improving cash flow accuracy. Guest Experience Innovation Deliver a modern, contactless guest journey with AI Concierge and the Hotel Guest App. The AI Concierge manages inquiries and bookings 24/7, turning every call into a conversion opportunity. Guests enjoy digital check-in, keyless entry, service requests, and instant communication, enhancing satisfaction and loyalty. Tailored for Every Property Type From independent hotels to hotel groups, motels, B&Bs, resorts, and parks, roommaster adapts to every scale and style of operation. Featured Success Story: How Wood River Inn gained efficiency, improved control, and increased direct bookings using roommaster’s modern hospitality technology. roommaster — modern technology. timeless hospitality. ## roommaster Reviews ### 1. Effortless Hotel Management with RoomMaster **Rating:** 5.0/5.0 stars **Reviewed by:** Nazhin B. | Design Lead, Program Development, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about roommaster?** I use RoomMaster as my main hotel management software because it helps keep everything organized and reduces booking errors, making daily operations run smoothly. I like that everything is in place; it makes managing tasks easier and saves a lot of time. Another feature I appreciate is the reporting, as it provides a clear view of bookings and performance, allowing me to make better decisions without needing extra software. The reporting in RoomMaster is simple and clear, and I mainly use occupancy and revenue reports to track performance. The initial setup was fairly easy, and the onboarding team was helpful, which made the process feel smooth. I am extremely likely to recommend RoomMaster to a friend or colleague. **What do you dislike about roommaster?** Nothing much **What problems is roommaster solving and how is that benefiting you?** I use roommaster to handle bookings and daily operations, keeping everything organized and reducing booking errors. It simplifies task management, saves time, and provides clear reports on occupancy and revenue for better decision-making. ### 2. Efficient All-in-One Solution for Hotel Operations **Rating:** 5.0/5.0 stars **Reviewed by:** James R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about roommaster?** I like that RoomMaster keeps everything in one place, making it easy to manage bookings, guests, and billing quickly and efficiently. It saves time, reduces mistakes, and makes hotel operations smoother, helping me stay organized and provide better guest service. The initial setup was straightforward and easy to get started. **What do you dislike about roommaster?** One area that could be improved is the user interface. It can feel a bit cluttered at times, making some tasks slower to navigate. Simplifying the interface, reducing clutter, and making key functions easier to access would help. **What problems is roommaster solving and how is that benefiting you?** I use roommaster to manage hotel operations like reservations, check-ins, billings, and guest information all in one place, making everything faster and more organized. It solves issues like managing multiple bookings, reducing errors, and keeps operations organized, saving time and improving efficiency. ### 3. Organizes Hotel Operations with Ease **Rating:** 4.5/5.0 stars **Reviewed by:** Michael K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about roommaster?** I like how RoomMaster is easy to use and keeps all reservations and room information in one place, which makes our daily operations faster and more organized. It helps us save time, reduce errors, and quickly access booking and guest information. The setup was fairly easy and straightforward with guidance from the support team. **What do you dislike about roommaster?** It can be a bit slow at times, and the interface could be more modern and easier to navigate. **What problems is roommaster solving and how is that benefiting you?** I use roommaster to manage hotel operations, reducing booking errors and avoiding double reservations. It efficiently tracks room availability and organizes guest information, streamlining front desk tasks and daily operations. ### 4. Efficient and User-Friendly, But Needs Better Report Access **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about roommaster?** What I appreciate most about Roommaster is the efficiency of the check-in process. It is quick and everything is clear and straightforward, so checking someone in never takes long. The entire software is straightforward and easy to navigate. When I was training for this position, it only took me 2 days to understand the system. **What do you dislike about roommaster?** The one thing I dislike about roommaster is that employees are unable to generate an Electronic Processing Report for dates older than a week. It would be much more helpful if staff could access and generate these reports from several months back. I also wish the 'Help' section was organized a little better, trying to find certain actions in the Help menu can be frustrating. **What problems is roommaster solving and how is that benefiting you?** I appreciate how Roommaster displays which guests are eligible for room upgrades, making it easier to maximize hotel occupancy without the hassle of manually rearranging room assignments. Additionally, the integrated 'WaitList' feature streamlines the process of keeping track of guest names, phone numbers, and special requests, making overall management much more straightforward. ### 5. Great system, even better support team! **Rating:** 4.5/5.0 stars **Reviewed by:** Chelesa O. | Hospitality & Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about roommaster?** RoomMaster is user-friendly and reliable, and their support team is one of the best I’ve dealt with. They respond quickly, explain things clearly, and resolve any issues in no time. It’s a great choice for hospitality businesses wanting a balance of features, ease of use, and great support. **What do you dislike about roommaster?** Takes a little time to learn all the features at first, but the support team makes it easy to get up to speed. **What problems is roommaster solving and how is that benefiting you?** RoomMaster keeps bookings and payments organized, saving us time. Support is quick and helpful, so everything runs smoothly. ### 6. Suitable for booking management **Rating:** 5.0/5.0 stars **Reviewed by:** Cristian G. | Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about roommaster?** It is a well-designed software that helps to set and facilitates the way reservations, walks-in, arrivals and check-outs make the entire process easier and helps save time. **What do you dislike about roommaster?** It would be better if the users would have like a better view when it comes to room visualization. This way, the users or customers can have a better perspective on how a room would be. **What problems is roommaster solving and how is that benefiting you?** The program provides a well-organized set of options and integrated tools that helps to give a customer a quick and fast resolution no matter the issue or difficulty a custoemr is experiencing. ### 7. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Brittney D. | Director of Sales + Events, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2020 **What do you like best about roommaster?** Pretty self explanatory - very user friendly. Not complicated with codes & process like many major hotel brand rev systems. **What do you dislike about roommaster?** There are a few processes that could be updated to make using easier and save time/steps **Recommendations to others considering roommaster:** Easy to use, user friendly. **What problems is roommaster solving and how is that benefiting you?** Allows us to create blocks for groups and weddings. ### 8. The best for growing resorts **Rating:** 4.5/5.0 stars **Reviewed by:** Manuel L. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2019 **What do you like best about roommaster?** The best tool for the administration of a hotel, is really easy, saves you time and allows you to streamline and perform optimally processes such as the check-in and check-out of guests, the high effectiveness of internal messaging, room reservation, Follow-up to staff and the best relationship with the client. Management in each of the hotel spaces, management and work staff. **What do you dislike about roommaster?** It has an automatic disconnection system in a certain time that is sometimes counterproductive, the help support is not always 24 hours. **Recommendations to others considering roommaster:** It gives you a capacity to adapt very well. The configuration allows you to make changes, updates and customization in a fast and friendly way. This Software does it all, the best way to manage your hot is very good. It is the best in the market **What problems is roommaster solving and how is that benefiting you?** The option to create and generate reports is the best tool. It is very easy to use, it has an important amplitude so that each user who enters for the first time can have a quick knowledge, has a very simple interface and an easy configuration of the software is easy to configure ### 9. Excellent Hospitality Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2019 **What do you like best about roommaster?** Is user friendly, you can control, rooms, and statistic for your place in one platform. **What do you dislike about roommaster?** it need better interface with others software, and room rotation. **Recommendations to others considering roommaster:** accurate reports **What problems is roommaster solving and how is that benefiting you?** Facturation, control stadistic ### 10. Easy management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2019 **What do you like best about roommaster?** Interface very friendly, can do multiple tasks at once. **What do you dislike about roommaster?** Missing some features like group selecting. **What problems is roommaster solving and how is that benefiting you?** Changing rooms status and charging super simple. - [View roommaster pricing details and edition comparison](https://www.g2.com/products/roommaster/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+14%3A59%3A42+-0500&secure%5Bsession_id%5D=fa54325f-a004-408f-ae8a-739681c0afad&secure%5Btoken%5D=44409a63f1d339444540ce94e99676f77f3cbd4293764fc2b2b7054869992dc1&format=llm_user) ## roommaster Integrations - [Toast](https://www.g2.com/products/toast/reviews) - [ValPay](https://www.g2.com/products/valpay/reviews) ## roommaster Features **Administration** - Integrations - Inventory Management - Automation - Calendar - Reporting & Analytics **Rate Management** - Real-Time Pricing - Group Bookings - Predictive Analytics - Competitor Analysis - Price Control **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Agentic AI - Hotel Reservations** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Data Tools** - Reporting - Data Visualization - Stack Integration **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging **Administration** - Inventory Management - Integrations - Automation - Reporting & Analytics - Calendar **Marketing** - Marketing Tools - Online Reputation Management **User Tools** - Task Automation - Email Alerts - Customer Insights **Staff Management** - Housekeeping - Shift Scheduling **Marketing** - Online Reputation Management - Marketing Tools **Platform** - Reporting and Analytics - Channel Manager Integration **Agentic AI - Hotel Revenue Management Systems (RMS)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top roommaster Alternatives - [Hostaway](https://www.g2.com/products/hostaway/reviews) - 4.8/5.0 (387 reviews) - [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews) - 4.5/5.0 (108 reviews) - [Guesty](https://www.g2.com/products/guesty/reviews) - 4.5/5.0 (98 reviews)